1st Pet Vet - Chandler Emergency



1233 W. Warner Road Chandler,AZ 85224
Phone: (480) 732-0018
chandler@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12 AM
-
11:59 PM
Tuesday
12 AM
-
11:59 PM
Wednesday
12 AM
-
11:59 PM
Thursday
12 AM
-
11:59 PM
Friday
12 AM
-
11:59 PM
Saturday
12 AM
-
11:59 PM
Sunday
12 AM
-
11:59 PM

Recent Reviews

 September 22, 2020

" So professional and caring! "

 September 22, 2020

" Would have liked to have seen the vet in person But could not because of covid "

 September 19, 2020

" Thank goodness you are open in the evening. I have needed you a number of times and have always felt comfortable with your service and always felt the staff really care. Thank you from me and my pups. :) "

 September 19, 2020

" Not one thing. Keep up the good work! "

 September 19, 2020

" Excellent care! "

 September 19, 2020

" Keeping me updated and informed throughout my pets visit and every step he went through was especially important and gave me peace of mind while separated from him. "

 September 16, 2020

" There was nothing from my experience that could have been done differently. The most important thing I appreciated is that Dr Mullier called me with continuous updates on my fur babies Dolly & Daisy so I was always in the know, that’s important because of the pandemic as a pet owner I was not aloud inside the Center with my pets. Dr Mullier and the staff were calming when it came to listening too the reason for why I brought both pets in, effective when providing the treatment of both pets, & most important communicative upon arrival during treatment and at discharged with instructions. I just want to say I can’t thank all the staff at 1st Pet Vet Emergency enough because my experience’s when bringing my pets have always been #5 star great!!! Once again Dr Mullier I thank you & the staff for taking great care of Dolly and Daisy on 9/11/2020. Cicilly "

 September 12, 2020

" The communication with the dr's who explained things and how things would proceed. I appreciate the night dr calling and offering the rectal fecal treatment for my puppy. I think it has made a difference in her quick recovery since she has been home. The clinic is very polite, kind, and makes you feel they are doing all they can to try to help you get your pet well. "

 September 12, 2020

" The Drs communication was excellent when we spoke to her via phone. Given the covid circumstances the service, communication, everything was really top notch. The only area I can think to comment on as far as improvement is I would have preferred a call back from the Dr. after the tests were run so I could get any additional questions I had answered. I would 100% recommend the Chandler First Pet location to anyone in need of emergency vet care "

 September 10, 2020

" The only thing I would say is I know there was a waiting period, and I get that however not having any call after 3 hours I called in. I think maybe just calling the ones waiting that can't be with their pets just to check in, "Hi just wanted to check in and let you know they are still waiting and we know it isn't ideal but we are working really hard to get to them. They are X in line and we will call you back again if they haven't been seen in another 2 hours but hopefully it will be the vet making the next call." Anything but silence is better for pet parents especially when we can't be with our babies. Other than that you all were amazing both times we have needed you in an emergency. "

 September 10, 2020

" I would suggest bringing the dogs out sooner to the owners after their appointment is done. I waited for 30 minutes in the car after my initial call, I called again, the front desk said they will call a technician to bring him out. After waiting for 45 minutes in the car with 3 kids our dog was brought out to us. I feel like a technician should be called the first time you call to let you all know you are here to pick up your dog or at least communicate it will be a 45 minute wait from time of arrival to pick up. "

 September 8, 2020

" I wish the follow up was included. He has to wait longer to get seen by my normal vet. Not your fault though. "

 September 2, 2020

" Provide air conditioning outside while I was waiting in my car while Marmalade was being treated. (Haha.....) Seriously, I have only good things to say about your facility and staff and am very glad you are there 24/7! "

 September 1, 2020

" Because of Covid, I did not get to see the doctor, but I was able to speak with her and she was wonderful. Based upon the staff I am sure my Labradoodle could not have gotten better care anywhere. I thank them for saving his life, because we thought the only option would have been to euthanize him. It is now 3 days later, and he is sitting comfortably on his bed and starting to walk again. "

 September 1, 2020

" Despite being curb side I was kept informed and talked with staff throughout the emergency. Very thorough and caring staff "

 September 1, 2020

" Thank you so much for helping put Princess's paw back together. It would be really nice if you consider in the future giving shelter dogs a discount. Princess was at Saguaro Bull Terrier Rescue. She is being cared for in a home now and will be going to her new home on Sept 9th. You guys did an amazing job! Norma Glenn "

 August 31, 2020

" The doctor was very thorough and helpful with my pet. I appreciated the time he took to speak with me about his medical history. "

 August 25, 2020

" Thank you for taking great care of our fur baby! "

 August 25, 2020

" This is our second visit to First Pet and have been very happy with the staff and service. "

 August 22, 2020

" The doctor spent the time to explain to me everything. It was wonderful. "

 August 20, 2020

" All staff was caring and friendly! "

 August 18, 2020

" A very caring and capable staff. I was informed every step of the way. Thank you very much "

 August 18, 2020

" I was very glad to get my dog in for stiches for her leg wound in a timely manner and on the weekend. "

 August 16, 2020

" Nothing. "

 August 16, 2020

" We had a choice of surgery or euthanasia. We chose surgery. In hindsight we would have liked more details about euthanasia such as what is done with the remains. "

 August 15, 2020

" Very great experience. The woman who answered the phone took the time to listen to my concerns for my dog. And the doctor called me to discuss it as well. The communication is important, and I am pleased with the service I received. "

 August 14, 2020

" Nothing! "

 August 13, 2020

" The staff were very friendly and efficient and they made sure Poppy, my cat, was in a nice quiet room alone while she waited for me so she wouldn't be stressed out. I really appreciated the care they took with her. Thank you so much! "

 August 13, 2020

" You guys are the best! I appreciate how well you kept me updated so I didn’t have to worry about DeWalt. "

 August 8, 2020

" I wish I could have gotten him out Before 10 30 pm. Doctor explained Results clearly from tests "

 August 6, 2020

" There is nothing I can add to have made the visit any better. The whole staff was absolutely amazing and the interaction I had with everyone there made me feel that you all genuinely cared about my Penny. Thank you for your compassion and for such great service. "

 August 6, 2020

" You guys were great!! "

 August 6, 2020

" Very fast service and good pricing for an emergency vet. You helped me feel calm. Thank you! "

 August 6, 2020

" We have taken both of our rescue cats to the Warner facility. The staff is compassionate, helpful and thorough with their diagnosis, suggested treatments etc. If only it was more reasonably affordable. Veterinary care is not cheap but we do what we can for our pet “kids”. "

 August 6, 2020

" I was very satisfied with the overall experience, and the excellent remarks given considering the restrictions in place due to the virus. As such, I didn't get to see the Dr. but did talk to her via the phone and the explanation given. I have nothing negative to say about 1st Pets emergency care. "

 August 4, 2020

" Made my Ellie very comfortable and she is now her old self again�� "

 August 4, 2020

" I just felt like Diego was in the best place possible! I received updates on his condition and he received great care while he was there. "

 August 4, 2020

" I appreciated the frequent updates and explanation of services to be performed. "

 August 3, 2020

" Our visit to your facility meant saying goodby to our dear little Bebe. On behalf of my husband and myself, we would like to thank you and your staff for being so sensative and caring. We couldn't believe it when we received your sweet card in the mail with everyone's signature, as well as surprised us with her paw prints as a rememberence. It is so true, the little things are what makes all the difference in the world, and it meant so much to us that your office was so considerate of our loss. Thank you again. Andrew and Lorrie "

 August 1, 2020

" The care given to Tuna was perfect as always. The First Pet team always shows concern for me and my boy. They got everything done very quickly and professionally. Thank you for another great visit. You're all so appreciated. Stay safe "

 July 28, 2020

" It was an emergency situation, your staff was friendly and knowledgeable, did a great job and we had an answer within a short time. Great job to all! "

 July 28, 2020

" The experience was great. "

 July 28, 2020

" Entire Staff was courteous & professional. I couldn't see the interaction between the Techs and the Dr. , but they put our Murphie back together and she's on the mend. We had a long drive, so we pretty much stayed in the parking lot. I have a major disconnect over the wording "drop off". I did not "drop" my pet off. We understand the procedures that have to be in place, but the wording struck a nerve. We observed several near death or already dead patients arrive in our 5 + hour wait. I cried right along with those owners and have a healthy respect for the Staff that deals with this everyday. We were lucky we weren't one of those. Thank you! "

 July 28, 2020

" It was our first visit and it was an emergency. I understand the need to stay away for the covid 19 But my pet had swallowed a fish hook. We were both scared and had never met anyone The office previously so would have been nice to be able to meet the Dr. Before leaving my scared boy behind. Other than that I was very satisfied with the carr we recieved "

 July 28, 2020

" So thankful for 1st Pet. They saved my Cookies life from a rattlesnake bite. Whether they were booked or not, we weren’t turned away and was able to take her right away. Thank you to everyone who helped get my Cookie better. "

 July 23, 2020

" Everything was perfect, Staff and Dr. were so friendly, caring and professional. "

 July 22, 2020

" Really, everyone was very friendly and caring during my small emergency for my Ello. They did the best that they could during the current crisis, and I was pleasantly surprised how fast and well everything went. I was a tiny bit confused by the follow up paperwork, but the information was all there, and they cleared it up when I called after the fact. That's not even really a complaint, please know, and I'm very thankful to have patronized them in my time of need. Please pass on my thanks. Benjamin L. "

 July 21, 2020

" I was very satisfied with my visit. The only drawback was i wish i could have went inside the visit with my animal. "

 July 21, 2020

" All things considered with a pandemic going on, I felt that the staff handled everything very well and professionally. They were very attentive and easy to communicate with, and I felt that they did a great job taking care of my dog even though I wasn't inside the building to personally see it. Thank you for having such a kind and communicative staff, it helped immensely through such a stressful situation. Would absolutely recommend this office to all the fur-parents I know! "

 July 16, 2020

" A little more time for questions, but it was too busz and hot. "

 July 14, 2020

" I brought my puppy in for seizures. Even though I had to wait outside the techs and the doctor were very helpful and made sure I knew exactly why would be happening while my puppy was there. I appreciate the thoroughness explaining everything on the phone. "

 July 14, 2020

" The Doc and I were completely on the same page about what needed to be done for Ginger. It's nice to have a vet that listens. "

 July 11, 2020

" Have used 1st Pet many years and am very happy with the service. However, please reconsider allowing pet parents to come in with pet. Require social distancing and mask. It's very stressful for pet and parent in the current situation. "

 July 11, 2020

" I wish there was a bathroom while I waited in my car "

 July 9, 2020

" THe care that my dog received was overall excellent. However, when he was brought to my vehicle at discharge that tech was awful! Sh quite slowly walked to the car in 110’degrees. My dog went home and licked his paws for several hours. They were red and uncomfortable. Clearly slightly burned. Inexcusable. The tech on admission was excellent. He carried my dog stating that it was too hot to put him on asphalt. Overall excellent care except for discharge tech. I hope this feedback finds its way to the technician. Thank you, Jayne Forest (Henry) "

 July 8, 2020

" Awesome work by the team. First time we had to use an emergency service. Caring professional and though. I would recommend 1st Pet "

 July 7, 2020

" Everyone was very friendly and helpful and everything was explained to me even though it was very busy :) "

 July 5, 2020

" They made sure to prioritize the patients most in need, but even though my dog didn’t need immediate attention, they still saw her extremely quickly and heard everything I had to say and all my concerns about my sweet girl. They listened and did the best they could for my girl and didn’t pressure me into paying for unnecessary tests. I have no negative comments for them. It was my first time there and they dealt with my baby the way I would have myself and were very kind and respectful and efficient. We received care at a fast but very efficient pace. I left feeling my dog had better care with her vet and emergency care than I would if I went to the hospital. They definitely exceeded my expectations and rid me of all my doubts. "

 July 2, 2020

" Excellent service and care to me and my dog "

 June 30, 2020

" My dog spent two nights receiving treatment with 1st pet and the staff was absolutely amazing with him! I called for updates while he was being seen and was able to speak with someone each time I called. They were so incredibly friendly and never seemed annoyed with assuring me that my fur-child was being taken care of. All of the treatments were explained very clearly to me and I was even encouraged to call whenever I wanted to get an update on him. "

 June 30, 2020

" You did all you could under the circumstances. "

 June 30, 2020

" I love this place. They always treat me well !!!! And more importantly, they treat my little dog like family. A+ "

 June 28, 2020

" Not providing medication amount considerably more than prescribed. I only needed two out of 10 as one example and I was charged for all of the meds that I would not be using. Also, a discount for senior citizens would have been very nice. Overall, I was please that way you handled my pet's needs and they are almost completely back to normal. "

 June 27, 2020

" I love bringing my dog to you. She’s never really hesitant and you can really tell the staff love their job. Even during an emergency, she views visiting your office as a playdate. "

 June 25, 2020

" This is my second or third visit and everyone is always kind and professional. I highly recommend 1st pet to friends and family. Thank you so much "

 June 25, 2020

" Will not use any other veterinary facility from here on out. From start to finish they have been a blessing! "

 June 23, 2020

" I am grateful for the change to have had my sweet girl Claude seen by the doctor! Dr Schacher was wonderful and truly took the time to answer all my questions and give me solid information. In spite of COVID19, the office was very well organized and the process was different but smooth. I'm grateful for the skill and kindness of the staff. "

 June 23, 2020

" We brought our dog in for overnight care/monitoring after an emergency splenectomy. I was worried for her and wanted her someplace safe the first night of her surgery. Although everything felt very rushed from the time we arrived to the time we left, we also understand it is an emergency room, and with that in mind, are appreciative of the speed with which our pet was cared for. Dr. Underhill left a procedure just to say hello to me and meet me, to help put my mind and heart at ease. The vet tech knew that Isabella was an hour overdue for her meds and she acted quickly to make sure she didn't have to wait another minute. And she brought her out so I could kiss her goodnight. When we picked her up the next morning, we were so pleased that she did so well. We are grateful for everyone for taking her in that night so that we could make sure she was safe and being monitored closely. "

 June 20, 2020

" I was a little uneasy not being able to be with my dog. I understand that Covid Changed the way we see the Vet, but all of you changed Me being uneasy. The communication was awesome! I could hear in everyone’s tone how much they cared about my dog. This was my first experience, as I referred from my Vet who Was booked up. Im definitely promoting your office and If My pets need an emergency visit, I’m coming you your office. Thank you! "

 June 20, 2020

" Nothing that I have noticed. I'm always near my dog when it comes to appointments because my dog gets offensive if not treated well. And this clinic did an exceptional job. Very proud to see my dog walking out very happy. "

 June 20, 2020

" It would have been nice if we could have come inside instead of waiting out in the car! Mitzi's leg is almost back to normal!! Thank you all!!! "

 June 18, 2020

" I received a call yesterday from another doctor stating that the tick fever test was positive. I informed her that I told the doctor that night that my dog had already had tick fever. This doctor said then it will always show positive. My question is why that test was done then and why was I charged for it? Otherwise the service was very good. I am looking forward to the results from the valley fever and the radiologist reading of the xrays. I did tell the second doctor I would like a call regarding the blood test results to have them explained. "

 June 11, 2020

" The service was excellent, the people extremely cordial and helpful, Dr Otto a delightful professional. My dog's condition improved almost instantaneously with the prescribed medicines, testimony to an excellent diagnosis and treatment. "

 June 11, 2020

" We have always been grateful that are dogs have had the quality care you all provide!���� "

 June 11, 2020

" All went well with love kindness and understand ing. Thanks and God Bless "

 June 10, 2020

" The veterinary care was the best that could be provided, given that contact was limited due to Covid-19. I typed a medical history for my dog, including photos of the progression of her problem, which was helpful to the veterinarian. I felt that contact over telephone was fine. "

 June 10, 2020

" From the person who answered the phone to the gentleman who came to get Charlie from the car to the Doctor...there was consistent care n concern. The customer service was beyond what I expected. I am grateful for all you done to take care of our boy! Thank you! "

 June 10, 2020

" Nothing...all was very smooth, compassionate and informative! Thanks for taking care of our dog, Katana! "

 June 9, 2020

" I can't say enough wonderful things about the doctors, technicians and office staff! I highly recommend this location. "

 June 6, 2020

" I was really impressed with the COVID planning and interactions in the parking lot. I felt safe. However, I just wished for a bit more explanation from the vet on the procedures provided. My dog was given meds for his foot procedure, but I could remember or either wasn't specifically told if he was completed sedation or just given the dog version of laughing gas. "

 June 6, 2020

" Despite dealing with issues due to the corona virus, we were well taken care of! "

 June 2, 2020

" The information I provided to the techs who did the triage for my dog was almost entirely inaccurate. I was thankful the Dr. verified the information with me prior to treatment. "

 June 2, 2020

" Due to covid and restrictions I wasnt able to see the interaction of the dr with my dog "

 June 2, 2020

" I appreciate that you took Marlene in with no hesitation. She was cared for very well and I definitely recommend a friend to your hospital. Thank you "

 May 30, 2020

" Your customer care.is top.notch. When I said I'd let the person on the phone go because I knew they had other work to do the response surprised me. I was told no you and your pet are just as important and deserve my attention. This shows the level of care that is not typical. "

 May 30, 2020

" Excellent communication between staff and myself. I was kept informed as to my pet’s injury and the approximate cost for treatment. "

 May 30, 2020

" Unfortunately at this time due to Covid19, you were not allowed to enter the facility. I'm fortunate because there was nothing major wrong with my dog but I feel for the people who couldn't go inside and be with their pets. Because I couldn't go inside, I didn't have interaction with the Vet, only on the phone and he was a little demeaning, as I didn't understand what was going on with my dog. But he explained everything and I was happy they were there to help. This is the second time I've been to this facility and they've always been friendly and caring. I will continue to go there if needed. "

 May 28, 2020

" Its hard to say cause we were in the middle of covid 19, so we didn't have a lot of face to face contact. But i was appreciative of the social distancing aspect and the care you provided for a sick stray kitten that I randomly brought in. Also, yall let me know how to take care of the rest of the litter with a grocery store option. Thanks again, yall were great!! "

 May 27, 2020

" It’s hard to say with what’s going on with this virus "

 May 23, 2020

" Would have been helpful to have a little more information on what to expect and how to care for the Penrose drain. I have some background caring for these on humans, so understood, but someone unfamiliar with this might need more than was given. Appreciated the quick response and the good communication, despite the restrictions caused by covid-19 "

 May 21, 2020

" You took care of my baby, thank you very much! And this was the most important thing. "

 May 19, 2020

" I was extremely nervous not being able to go in with my dog, however they provided the best communication during the appointment and I kept up to date the entire time on everything that was happening. I had a great overall experience and would recommend the 1st Pet office and staff to everyone. "

 May 19, 2020

" I checked in at the Chandler location at 3:30 AM. The Vet Tech or front desk who came out to check us in was caring, compassionate and had outstanding bedside manner. As someone who has taught future doctors this is a quality that can not be taught. Her caring nature made a very difficult situation easier to bear. Once again, thank you from the bottom of my heart. "

 May 19, 2020

" Great experience would love to see all meds given and stats to have for records - the staff really cared and were very sweet to my sick kitty "

 May 19, 2020

" The staff was very professional and took necessary sanitation practices very seriously "

 May 16, 2020

" They did a great job handling things with being as contact free as possible because of CoVid 19 "

 May 16, 2020

" The only think I would have changed was the wait time. I think we were there for 3.5 hours before the vet saw my dog. It felt like there was one vet for the whole hospital. The vet was super nice when she called to explain what was happening. The technicians were also Very nice. Except I wish they would have told up sooner we didn’t have to stay in the parking lot. Other than that, everything was awesome. And my dog seems to flee feeling better and I’m thankful for that! "

 May 16, 2020

" I have used First Pet for quite a few emergencies. They always discussed options prior to treatment and took excellent care of my pets. I would highly recommend them. "

 May 14, 2020

" Due to COVID, could not go inside which was hard but appreciated. "

 May 14, 2020

" A good experience in a terrible situation. First Pet did a great job assessing and caring for my dog. Helped us make informed decision about care plan. "

 May 14, 2020

" You did everything right. Thank you so much for taking care of my pup. "

 May 12, 2020

" Nothing "

 May 11, 2020

" They took amazing care of my fister kittens with great love. "

 May 10, 2020

" Everything, from my initial phone call to picking up our little Fiona was wonderful. 1st Pet Chandler made me feel comfortable and safe and put me at ease with Fiona's treatment. They took Fiona back immediately, were thorough and kept us advised of everything. My husband and I decided that Fiona has a new Dr.'s Office and we couldn't be happier. "

 May 9, 2020

" Considering the complications involved with the COVID-19 pandemic, things went smoothly. I was impressed. "

 May 9, 2020

" Nothing. The staff, tech, and veterinarian were all absolutely amazing and they made sure our senior dog was ok! We are forever grateful for not only this establishment, but their 24 hour emergency department. "

 May 7, 2020

" I missed the personal encounter with the MD due to the virus restrictions. "

 May 7, 2020

" I missed the personal encounter with the MD due to the virus restrictions. "

 May 5, 2020

" overall excellent thank you very much "

 May 5, 2020

" I would like to Thank Dr. Fafer and her team for doing such an excellent job treating my dog Mia who was extremely ill and needed emergency surgery. Sincerely, Mike Campbell "

 May 2, 2020

" Communication with Drs was awesome! "

 May 2, 2020

" Dr was very good and explasined his reasoning in the treatment he used. Overnight Dr was also very good. All in all, was a positive experience for us as well as pur cat. "

 May 1, 2020

" I am so thrilled. This was a very stressful experience, but the staff and doctor were fabulous. I am so grateful. "

 April 30, 2020

" All went well and my pet is better! "

 April 30, 2020

" As busy as they were I appreciated the kindness extended to me as the dog's owner since both of us had been attacked by a loose dog. The updates I received were comforting to me as I had no idea how bad her eye had been damaged. "

 April 26, 2020

" All of your staff are awesome! Even in this time of crisis, the love, patience, and caring for pets is always there. Joey was very well taken care of. He gave us a scare, but 1st Pet Vet took excellent care of Joey, and he is home better than ever. As always, thank you for all you do and the love for animals that you do it with. "

 April 25, 2020

" The set up was easy to avoid contact with others but you still maintained excellent care of our dog. Thank you "

 April 25, 2020

" All went well thank you "

 April 24, 2020

" In these days of distance service, I realize that we are all learning how to navigate how we conduct our service. First of all I will share that I can always rely on your pet clinic. I am prepared to make you my pups' new care professionals. You are always there and everyone treats my Tucker with such great love and care. That is paramount to me. Thank you for being such great advocates for the parents of pets and for the pets as well. I do have to share my experience from earlier this week. This is said with great love and perhaps some insight for future patients. I brought in my pup at noon. The vet assistant came out to take Tucker within 20 minutes. I was asked to stay in the lot until I heard from the doctor and pay half of the agreed charges. After that, I sat in my car for 5 hours during Tucker's treatment and beyond. That means 5 hours of turning my car on and off for A/C comfort. I had not brought anything to drink and couldn't use facilities. While I did hear from the doctor a couple of hours into my stay, that request for 1/2 payment never happened. I watched multiple pets and owners come and go as well as the next shift of dedicated personnel during this time but yet I "couldn't" leave. It would have been not a problem had we not been in this situation of distancing. I would have readily stayed in the building with Tuck waiting to be treated. Just some food for thought going forward. Again, I thank you for caring so much for him (and me) and following up with a phone call yesterday to see how he's doing. "

 April 22, 2020

" I had a very sick puppy and thankfully you all were available to help us. I truly believe my pup would not be here today if you all hadn't helped. I am so thankful!!! Thank you!!!! "

 April 21, 2020

" I hated to bring Cleetus on a Sunday with a couple of hours wait. Mandy was awesome and you are so lucky to have her back! You did a great job at isolating the owners in their cars. The wait want too bad considering I was told the day before that there was a 6-7 hours. I never spoke to Dr but apparently there were no issues. He's just a big baby and I'm an overly cautious. Thanks and please tell Dr.Spencer that I say hello. "

 April 21, 2020

" The doctor was very clear and candid which I appreciate "

 April 18, 2020

" I would've liked to get an update call at least every 8 hours, I had to call to get updates. There was a billing issue when picking up my dog at night with my care credit and the girl at the front desk went out of her way to help me get the payment completed, I was very greatful for that! "

 April 16, 2020

" The only comment that I would ever have that would be in a slightly negative light is that the visits always take SO long...We are admitted quickly but the time from when we are either put in a room (or met in the parking lot by a tech) to when we actually hear back from a doctor, takes forever. Our recent visit took an hour & half from when we pulled into the lot to when we started to drive away & that was our shortest visit ever. (I have been at this location A LOT.) "

 April 16, 2020

" The circumstances our nation is operating makes this a very difficult challenge. You rose to the occasion and provided excellent service in spite of the obstacles. I applaud you for that. Thank you. "

 April 14, 2020

" I appreciate the care that was taken to keep us all safe in this time!! I also appreciate the follow up call to see how my cat is doing "

 April 14, 2020

" Nothing different. The dr was amazing! She kept me informed every step of the way! "

 April 14, 2020

" It was an extremely difficult notion that due to COVID-19 restrictions I was not going to be able to accompany my pet during his visit. He was in gastric distress and, as a result, I was in emotional distress. Your staff lovingly took him from the car and gave him loving encouragement as he entered the strangeness of the hospital environment. When he re-emerged after several hours of care and observation, his tail was high, I could tell he was happy and he had no signs of any kind of distress or anxiety. Thank you so much for treating us both so well. "

 April 14, 2020

" Thank you guys for helping save my baby meeko! I don’t know where I would be without her right now. You are all amazing and deserve every bit of positivity and joy that can come your way. "

 April 11, 2020

" Fast and friendly "

 April 11, 2020

" I was impressed with how thorough and well documented the exam and tests were. My doggie Peaches was seen right away and the vet and staff were kind. I also liked the curbside service. It was expensive but worth the trip. BTW, i worked in human ERs for 20 years. "

 April 9, 2020

" So prompt; no delayed response; direct communication and pleasant. I used to work for a veterinarian and have owned pets for 50+ years. Great people you have! "

 April 7, 2020

" This is a really difficult time. More communication is key. When the tech took my dog back she was barely standing. Two hours later I get a call I need to pay before treatment started. I was really upset and had a panic attack. The lady on the phone called me rude. At this point I still thought my dog was dying. A wonderful nurse came out and talked to me about the condition of Nova. It was really difficult that I couldn't see her so the nurse/tech sent me a picture. I appreciate all you guys do but the lack of communication. "

 April 6, 2020

" My Layla had swallowed a toy balloon type thing at 3 months old. I brought her i during the COVID lock down and sat in the car worried I would not be seen in the 2 hour window I was told she needed to induce vomiting, Layla was taken back right away and treated. The tech brought out the item she swallowed and showed me they were able to retrieve it. I was very relieved and Layla and I were back home after spending only 1 hour. "

 March 31, 2020

" You guys saved Leo’s life. You helped calm us and Leo. You answered all questions we had and were so patient when we were calling every 2 hours to check on him. "

 March 28, 2020

" With the extra precautions going on with social distancing, the staff was amazing working within the limitations. The triage over the phone and also when collecting Phideaux from my vehicle was as thorough as if I was in the treatment room. Because I couldn’t go in with him, the staff was amazing at calling me with updates. This shows they care about both the pet and the owner. "

 March 26, 2020

" with the virus going around they did an excellent job of keeping communication with me. "

 March 26, 2020

" check in procedures well adjusted due to corona virus concerns. Communications were timely as I was kept up to date with phone calls as to Casey's condition. Dr. Keaner explained over the phone the findings from blood work and x-rays and what happens nest if she does not improve in 5-7 days. Heather, told me the same thing again as she returned the pet to my vehicle. Hearing the same message consistent was helpful----as I did not remember all the first time! A senior moment. Overall a good experience, and I thank all for your care of Casey. David Hamrick "

 March 24, 2020

" Very clean professional and friendly. "

 March 23, 2020

" Tjhe consiuderation and care for our pet and ourselves while we were there. Thank you to staff , assistants and doctor! Our cat Jose is doing great! Thank you very much! We are thankful you were open. Bless you and your staff and families! Sincerely, Michelle A Turner "

 March 21, 2020

" Couldn't have asked for anything more. Awesome visit. "

 March 19, 2020

" The staff was amazing. They explained everything in detail. I have already recommended this location. My only issue is once my dog was brought back after pain meds and sedation just having the techs let people know the animal can tremor or twitch. I panicked a little when he started doing that. The tech came in and explained pretty quickly. "

 March 19, 2020

" Our initial wait time was over an hour for the vet to see us. "

 March 19, 2020

" When the vet clinics close to me couldn’t get my little Yorkie in for anywhere from 3-5 days, or I could “wait” to be seen which could be from 1-4 hours, I drove to this place in Chandler AZ. They had me in a room immediately and I was out of there in about 20 minutes. They were excellent and I would highly recommend them if there’s an emergency with your pet.. "

 March 13, 2020

" Staff was amazing and so empathetic. This will be our new home "

 March 10, 2020

" You guys did great explained it very well in a way that I could understand. Also explained why it's a big deal that he's sick and that if we can't figure it out it could be the end. Explained the likely ness of certain things happening. Great experience I cried like a baby after hearing it but luckily we got my pup back to normal. Only thing is doc did not like being complimented but I'm sure he was just being modest "

 March 10, 2020

" Everyone was amazing, they kept me informed, explained everything, no pressure, very careful to make sure I was in my budget but also providing the beat care for my grand dog that I was baby sitting. Their discharge paperwork was impressive along with a disc of xrays taken. Better care than in some people health care facilities "

 March 10, 2020

" Far less time between each step. I was there five hours, waiting 45 minutes between each action which only took 5-10 mins "

 March 6, 2020

" all staff were kind and caring...thanks! "

 March 5, 2020

" Dr. Yael Burko was just a strong reassuring blessing for us. Abigail was a very sick 5 year old Dachshund. We have been customers for our animal(s) health care in your practice for many years, and have always received the type of care Abby received in this recent visit, and hospitalization. She is improving day by day. The cost for the services we received are very much well worth the expense to us. We do believe that Dr. Burko's quick recognition of Abby's condition may have been life saving for Abby. Thank you so much Dr. Burko. We also acknowledge the excellent oversight and care of the other DVM's and technicians that were closely involved in caring for Abby. Thank you again to the entire 1st Pet staff. Sincerely, Paul and Janice M. Rose "

 March 5, 2020

" Even though the news I got was not good news i would have to say this was the best vet office I’ve ever been too. Didn’t smell like a vets office. Super super clean. Was greeted and put into a room promptly. Was a little bit of a long visit but was just treated with so much care and respect and they didn’t rush us out the door everyone took time with us making sure I understood ever step that was happening. My dog seemed super calm and comfortable. I really wish you could put an office like this in Casa Grande AZ that’s the only downfall having to travel an hour especially if you have a suffering animal but other than that I give the staff and facility an A++++. I just can’t express enough what a wonderful place this was and how much care they take knowing how much we care for our animals they seem to care just as much for them too. Thank you "

 March 3, 2020

" I have been to 1st pet every week for the last month for one thing or another with my girl who had puppies and one of the puppies that wasn't doing so well. Each time my babies were taken care of and given the right medicine to fix their issues. I went to my normal vet with the same issue and they didn't diagnose the issue correctly when 1st vet did. Not sure if the docs are more up on things since they see emergencies so often, or they are just that good. But THANKS for fixing my babies. "

 February 27, 2020

" The staff was professional and empathetic. My chihuahua had some serious digestive issues and was vomiting so I didn’t know if it was just the change in her diet or if she was really sick. They helped and made me feel like they cared. If it went any better would mean they would’ve paid for the services themselves lol. But in all seriousness, I didn’t know what to expect when I got there and they were awesome "

 February 25, 2020

" We got in and out in about an hour so it was a good visit "

 February 25, 2020

" Everything was great. Thank you so much for helping us when our pup was injured. Can’t thank you enough. "

 February 21, 2020

" I am so very grateful for you guys and you guys are all so very amazing I absolutely loved you and your office.. You have my neverending gratitude "

 February 19, 2020

" The staff and service was fantastic. They were quick to get my dog looked at once I explained the issue and quick to take action after initial examination. Did a great job of explaining to me the cost of each procedure before preforming it and were honest about best and worst case scenarios upon our exit. they did a great job making my stressful situation the least stressful as possible. "

 February 19, 2020

" The staff was great and I could tell the cared about the animal and we had a good When it was a bed situation. "

 February 18, 2020

" Nothing you could have done differently,.. Great service! Always on top of things when in need, especially when it came down to time sensitive situations that turned out to be a positive outcome. "

 February 18, 2020

" It's always stressful when you have a sick or hurt pet. Your staff does their best to try and make everyone feel a little calmer knowing help is on the way. I have and will continue to recommend 1st Pet! "

 February 18, 2020

" Maybe the wait time wait I did go in at 130 am didn’t leave til 340 am but other than that I had such a great visit the girls were so nice and helpful "

 February 18, 2020

" What went particularly well was the way everyone responded to the situation. Our little guy was in distress and you guys took care of that right away. The genuine concern that all showed, was to me just outstanding. The way my wife and I were treated was great. You guys went above and beyond my expectations. "

 February 18, 2020

" I appreciate the availability to see Bailey in what I thought was an emergency. Awesome & professional Staff & Doctor. Thanks for assisting me in my time of need. "

 February 18, 2020

" The staff is always so helpful and informative when I go . All the doctors are always so nice and take such good care of my fur babies "

 February 13, 2020

" Staff worked hard to keep me informed and up to date. They helped to keep me calm when I was worried about my pet. It would be nice if there were more “entertainment” options. I know this sounds insane, but if there were a tv on with just a documentary or something quiet in the background. There’s lots of waiting and the time crawls by when you’re stressed about your pet. But overall I’m extremely pleased. "

 February 13, 2020

" Everyone I came into contact with was friendly and helpful. They all seem to genuinely care about your pets. I never had to wait long. "

 February 12, 2020

" Just top notch in every way. Every interaction was above and beyond what I typically experience in customer service and communication. VERY CARING STAFF. We love 1st Pet Chandler. "

 February 11, 2020

" The tech needs to pretend to be more knowledgeable. She was grossed out by our pup pooping in the room. We were there because he had had watery bloody stools. She had us move into another room because it was stinky. I offered to clean it up but the front desk lady took care of it. In the room the tech seemed afraid of Coco our 11lb shih poo and she stressed him out more and then had the nerve to ask if we had marijuana in the home because of his reaction towards her. The front desk, vet and discharge girl were very friendly and seemed to know what they were doing. Overall the place was good and my dog was feeling better the next day. "

 February 11, 2020

" Got in fairly quick on a saturday. Very thankful for your help! "

 February 11, 2020

" you need to update your facility, the rooms were great, but the waiting room and registration area needs improvement, it is too cramped and not very professional. You facility needs to be renovated or moved to a new location. "

 February 11, 2020

" Excellent experience from the time we arrived until the time we left. "

 February 6, 2020

" The quality of interaction with everyone exceeded my expectations, and the complimentary snacks was a very nice touch. "

 February 4, 2020

" I really enjoyed our experience there they made Scooby feel very comfortable and took great care of him oh, he had a major ear infection and they did a fabulous job he is on the mend now and back to his spunky little self! Thank you for all that you did for us you're a fabulous place I will come back to visit if we need to thank you again Angelina Yeager "

 February 4, 2020

" Kindness and concern for our dog was paramount. Everyone was so pleasant and caring. Highly recommend! The snacks were a nice touch too!! "

 February 1, 2020

" You got us in right away.i was very pleased with your service.you took very good care of our fur baby. "

 January 30, 2020

" I did not see the Doctor interact with my pet. Also, checking out took much longer than I expected. I sat in a room for approximately 30 minutes after paying the invoice before my pet was brought back to me. "

 January 29, 2020

" This place was awesome for the emergency we had with our dog. Very well taken care of. Highly recommend "

 January 28, 2020

" It would’ve been great to have gotten periodicText updates about the status of my pet "

 January 28, 2020

" Your location is incredibly sensitive to our needs and being worried about our pet, which means so much. "

 January 23, 2020

" We were put in an exam room right away and my dog was quickly examined by a technician "

 January 22, 2020

" Good. I thought 140.00 dollars for the exam was a bit much. Overall a good experience with our dog. "

 January 18, 2020

" Nothing really. Expensive but I supposed most emergency visits are. Everyone was very helpful and helped to diagnose my pet quickly and recommend treatment and follow up . Thank you so much. :) "

 January 11, 2020

" We took both of our dogs in because one of them ate a dish towel but we didn't know which one. The entire staff was great, with us and our dogs. We were seen promptly, they kept us informed at each step, and the towel mystery was solved successfully. Was also impressed that the whole visit, from check-in to check-out, was done in about 75 minutes. I have been to this location several times and I will continue to use them when the need arises for after-hours emergencies. "

 January 9, 2020

" From the moment we walked in, the experience was exceptional. Our dog was very sick and they treated him like we were part of the family. Thank you to everyone there. They are all angels. "

 January 7, 2020

" There was a long wait time but was due to the types of emergencies that were ahead of me. Quite understandable!! "

 January 3, 2020

" My dog is usually very afraid with any Doctor she has visited over the last 8 years we have had her. I was so impressed with her calmness and minimal apprehension to let the staff assess her. We have found our new Doctor and home for our Lola. "

 January 3, 2020

" The tech who checked me out was rude, very rushed and annoyed that I was asking questions. "

 December 29, 2019

" The doctor and vet tech, Nathan, were excellent. The female tech who came in with the cost estimate was very impatient. When looking at an estimate of hundreds of dollars, you need a few minutes to digest and confer with spouse. She stood there and said, "Well, what are you going to do?" Changed the entire complexion of the visit, sorry to say. "

 December 28, 2019

" You have us a lot of snacks for our 3 hour wait which was very much appreciated, and the doctor was quick with Gambit's care. "

 December 28, 2019

" Our second time having to visit 1st Pet in an emergency situation, this time with no hesitation due to the excellent and professional care our pet received the 1st time. This time my husband had to bring our sick Pekapoo and was immediately impressed. Triage is quick and professional, the communication is excellent, and the care our Lucy received was professional and caring. Thank You 1st Pet "

 December 19, 2019

" From the time we arrived to the time we left, staff was friendly and kept up the smiles. We brought our family member and friend in who was 17 years old. She wasn't doing well, the staff could tell that my wife, daughter and I had tears in our eyes fearing for the worst. Everyone was quick and listened, made us feel like we were at our home vet. Everything was explained, and we were given different paths we could take. Sadly just two days later our buddy Trixter passed away, but 1st Vet gave us a couple extra days with her. I can't thank the staff enough. "

 December 19, 2019

" I has to take my dog, Sasha, here after he was throwing up all water and not eating. He was trembling in my arms, and my own vet didn't have time for him. The ER service at 1st Pet is wonderful. Absolutely amazing care from beginning to end. The entire staff is very caring and concerned for my dog. Dr. Moentk was terrific. She listened, explained the treatment and tests, and options, and kept me well informed. I knew what they were doing with my Sasha, and the cost involved. They were even concerned with the time this would all take and let me know exactly how long I would be waiting for test results. Sasha is doing great, and so am I. Thank you all!! "

 December 13, 2019

" Everyone was very kind and helpful. Our doctor and vet tech were professional and so kind to my cat. The doctor explained her treatment to me clearly and now my cat is doing well! "

 December 13, 2019

" This was my second visit for a follow up as my puppy suffered multiple punctures from a pit bull. The veterinarian made sure all wounds were addressed and located hidden wounds after thoroughly looking at my pup. Great service, I couldn’t be happier. "

 December 12, 2019

" My experience was wonderful. The staff and the doctor were respectful and very caring . My dog was having a massive allergic reaction and I was scared but they put me at ease and the doctor was very reassuring and so very kind to my dog. "

 December 12, 2019

" Nothing differently was needed. My pet and I received excellent service. "

 December 11, 2019

" Thank you for everything. "

 December 3, 2019

" Our English Bulldog had an emergency at 11pm. They got us in and helped make her comfortable. They had several other pet emergencies and did their best to help us as fast as they could. Even though we were there quite awhile, that late at night, the various staff members checked on us several times, and even brought us water and snacks. The facility is very comfortable and very clean. Dr. Goldman was our doctor. She was very patient, thorough and knowledgable. The thing I was most impressed with was that the next morning, knowing Dr. Goldman worked all night, called us at 10am to check on our dog and to give us the final reading from the radiologist for her xrays, and had readily available the referral information we needed. Overall all the staff were so kind, patient and caring, and the follow up was really impressive. I really feel like we made a great decision bringing our dog to them and have already recommended them to everyone we have shared our story with. "

 December 3, 2019

" When I called I was very upset and the person who answered the phone was very calm and collected and worked to calm me down "

 December 3, 2019

" I felt I was well-informed of all of the possibilities of our pets' issues & care. I also felt that we were treated with respect & care as it was Thanksgiving and it was BUSY! What I think I will always have slight heartache about is the sticker shock of the cost of the care that is being recommended. Our pets' care is more expensive that I ever think it will be & is tough on the old emotions as we contemplate the cost of the care... "

 December 3, 2019

" They were all very amazing. Treated my Kovu with care on love. Thank you! "

 November 26, 2019

" Staff was very compassionate. Dr was very thorough. "

 November 23, 2019

" Absolutely nothing! Everything went great! "

 November 21, 2019

" My dog had been in a few times for a broken leg. Our last visit was because he is very sensitive and I needed to be reassured he was making progress. Every person I talked to listened to my concerns, assured me I was normal and my dog is moving slowly, but in the right direction. They also recommended to schedule a follow up appointment. I did schedule, but the appointment was unnecessary. When I called to cancel, the receptionist was familiar with our case and was just as relieved as I was. In addition, a vet tech followed up to answer any additional questions and said if I needed anything to call or bring him in. I truly believed her. We are not out of our situation yet, but I do believe I can call any time. "

 November 21, 2019

" the staff was so quick to help me and Gunny when he was in pain. I felt so relieved they didn’t make us wait for a long time for medicine. He was taken care of very fast and I’m so appreciative!!! "

 November 19, 2019

" What started out as a typical morning turned out bad upon the return from our morning walk. Unbeknownst to us, ( 7 month old Bishi-poo) Sadie had eaten a small amount of marijuana probably at the park around the picnic tables. We were so worried because She had become unable to walk or sit up and her head bobbled back and forth.Your location was a bit difficult to find, however a staff member came out to the street and watched to direct us into the parking lot...opened the car door and we got our little Sadie inside and seen by a technician immediately. . The entire staff was professional, friendly and so caring and we got a senior discount as well as our piece of mind that Sadie would be fine in a while. Thank you to the entire staff for such Great Care for us and Sadie. "

 November 19, 2019

" My little Riley started feeling better the same day! "

 November 13, 2019

" Appreciated being put in a room right away with my cat, instead of having to sit out in the lobby. "

 November 12, 2019

" I was given feeding instructions for the timeframe after the medication wore off, but my pet refused to eat so I didn't know what to do. My cats also continued to vomit after the anti nausea med wore off. I'm sure these don't normally occur, but if it's possible to include when to try to feed again if an animal refuses to eat, or how long to wait to try to feed again after vomiting that would be helpful. I got my animals to my regular vet after another bad 24 hrs and they are recovering now thankfully. But make no mistake: if it hadn't been for 1st Pet being available, giving the cats fluids, and getting their vomiting to stop for several hours, I don't know if they would have made it till Monday. I am beyond relieved and grateful to know this company exists. Oh, and the fear free environment seriously worked to calm them! "

 November 12, 2019

" Thank you for the good directions it really helped. As I was falling apart everyone was calm and was beyond wonderful. Thank you all. Alan and Yvonne Cranson and Einstein. "

 November 12, 2019

" This was an emergency situation and I cannot thank the entire staff for the excellent care! I would highly recommend First Pet for anyone needing after hour care for their pets. "

 November 8, 2019

" No complaints , All the staff were great! I normally go to the Mesa location, you guys at the chandler location were just as awesome! I don't think we would go any where else for ER visits Thank you for taking care of our baby boy!! "

 November 6, 2019

" Every one in the office cares about the outcome of your pets' visit and wishes them the best help. Every one was so friendly and caring. "

 November 5, 2019

" I was very impressed that I brought my dog in as and emergency transfer from another clinic, and your team was able to take over, integrate and adapt to his needs quickly and effectively. My wife and I were not in the best of mindsets given the event and our concern for Dutch's wellbeing, but your staff was comforting, courteous, knowledgeable and accessible at all times, helping us be at ease. We greatly appreciate the service we received and our pup is home safe and recovering well. "

 November 5, 2019

" My first time here and the whole experience was very positive. The staff was very nice and cordial. Danielle was incredibly polite and attentive and provided snacks during my wait. My dog and I felt very at ease while waiting for the Dr. The Facility is state of the art with really nice artwork and fish aquariums as well. Would definitely bring my Dog back here for any future needs. "

 October 30, 2019

" Your place is fabulous...love the staff and the care for my pet Gidget...need to open a 1st Pet in Maricopa... "

 October 29, 2019

" Overall superb! My dog was terrified after being attacked by a bigger dog, as well as myself and I couldn’t believe how kind everyone was and fast they worked. I could not have chosen a better clinic. Thank you! "

 October 29, 2019

" Nothing except lower your prices :-) "

 October 29, 2019

" Less waiting would be great. "

 October 29, 2019

" The Dr and staff at this facility are awesome. I have nothing but positive things to say about my experience here start to finish. "

 October 19, 2019

" My dog was in shock from an allergic reaction to a scorpion sting. Everyone was very quick to realize it and helped him Immediately. I don’t think he would have lived otherwise. The whole team was amaZing and I can’t thank them enough!! "

 October 12, 2019

" one thing that went particularly well was that my dog's bloating was relieved and by the end of the next day she was back to normal "

 October 8, 2019

" The wait to see the doctor was over three hours. The front desk staff checked in on me once in those three hours. But after that I was not given an update as to how long it would be. It cause for a long night with my dog and she was without water or bathroom opportunities throughout that time. They were very kind though when they did come in. I understand that there were more critical cases that came in after me, but a check in or update would have been nice "

 October 5, 2019

" I am thankful all around with my experience. I felt that my dog couldn't have received better service.i was well informed of what was going on and they provided more information then the other place that we had taken our dog to. I feel that 1st pet saved my dogs life. "

 September 30, 2019

" We were taken to a private room immediately and offered refreshment while we waited We did not have to wait very long before the doctor came and saw my dog and in total we were there just over an hour The hospital and the rooms are kept very clean and there was no smell of animals which helped my dog at stake home This is a lovely facility I would highly recommend to anyone! "

 September 25, 2019

" The vet was patient and kind. She took the time to explain my options, which was very nice. And she was apologetic about us waiting so long- which was thoughtful. The personnel at the front desk forgot to check us out in the patient room. After waiting 15 mins, I had to go up front and ask to check out. They apologized for forgetting us. However, it was a Sunday and they were very busy. "

 September 24, 2019

" Everyone in the office was very courteous. The environment was clean. I felt cared for. That all said, I genuinely feel the cost for medical care is absurd. Thank you very much. What was a very hectic and scary time was made to feel like everything would be okay. "

 September 24, 2019

" It ALL went particularly well at every level. Everyone was consistently caring and very gentle with my hyper-anxious dog. Thank you. "

 September 21, 2019

" An anti-inflammatory medication would have been helpful for the first day, until the antibiotic had a chance to work. Overall the visit was productive and pleasant. "

 September 21, 2019

" We had a very good emergency visit. We were seen immediately and my dog received excellent care. "

 September 19, 2019

" The professionalism demonstrated while assessing my injured pet was outstanding. "

 September 15, 2019

" It was a very long wait to see Dr.Tang - 3 hours . I am a retired nurse educator and I do recognize that you do have a triage system in ER facility . You had two pets extremely ill and going to pass. I have empathy and understanding and compassion for these pets and their loving families and for the vets trying to save or making decision to allow them to go. Your staff are awesome and checked on me often. I can see firsthand why your fear free facility is so highly recommended.. I have a Holistic Nursing Practice: Am Credentialed Nurse Coach,Life Coach, Reiki Master, Certified Clinical Aromatherapist , Bowen Practioner . Would be glad to assist your animals in any way that I am allowed. "

 September 12, 2019

" This was my first time here, and I can honestly say that everyone and everything were amazing! Thank you for saving my dog, and treating him so well. "

 September 10, 2019

" Having a facility that is open 24/7 , likes that we could come and visit anytime. "

 September 10, 2019

" Check in a bit more regularly. Some times we felt like we were just waiting and were not sure for what or where the status of our tests were. "

 September 10, 2019

" We felt that everything was perfect. Very satisfied with the care, how they treated us and our baby. Would highly recommend them. "

 September 7, 2019

" Tell the patients owner where the nearest restroom is that they can use so they don’t have to search for it or ask about it. "

 September 5, 2019

" Dr Keaner was wonderful. Very professional yet sympathetic. "

 September 4, 2019

" I feel that the treatment plan was reasonably considered and executed. "

 September 4, 2019

" The whole staff was friendly and so caring. We felt that our fur-baby was in the right hands throughout the whole process. "

 September 3, 2019

" Have an entrance for large dogs/animals to prevent fear and scuffles with smaller pets :) "

 August 31, 2019

" I really loved Dr. Julie! The way she absolutely loved Daisy and really took care of her and our needs was amazing. Thank you!! "

 August 24, 2019

" So nice that they gave my daughter and I a goody basket of waters and snacks. The decor was so clean and each room had a beautiful fish tank. "

 August 24, 2019

" The team at FirstPet got my pup in the minute we walked in, everyone was beyond helpful and kind, and my pup came back all fixed in just a few hours. "

 August 23, 2019

" FIrst Pet has always served our needs and been caring and compassionate. "

 August 22, 2019

" nothing. really impressed with everything "

 August 20, 2019

" When i would call for updates the techician would promise me a call back, after 3 hours i had to call back. This was promised 4 times and it happened 0. However, i was impressed with the level of care given to my dog. "

 August 18, 2019

" None "

 August 17, 2019

" We have had to use your emergency services 3 times in the past year. The first time was devastating, as we had to put my 13 y/o service Pit Sophie down, after her stroke. The overwhelming compassion & care afforded her & us, was beyond anything one could or should expect, reassuring us every step of the way that she was kept comfortable up to the end, & beyond, by expeditiously returning her cremations along with a deeply moving sympathy card signed by the entire staff! We were so taken with the compassion & thoroughness of your clinic & staff, we didn’t hesitate for a moment when our other service Pit Boscoe, was in need of care for a knee condition. Again, the care & compassion afforded us, human & fur baby, was far beyond an excellent rating! We wouldn’t hesitate recommending your services to anyone in need of superior care! We a deeply grateful for all you have done in caring for furry family! "

 August 17, 2019

" All staff members are always very friendly and compassionate. It's nice to hear them tell your pet goodbye by name. They ho the extra mile to care and make customers feel like they came to right place. "

 August 17, 2019

" This was an amazing experience! Emergency vet appointments for our fur babies are never fun, but every person I spoke with at 1st Pet was warm and comforting, and made my pet and I feel at ease. It is abundantly clear the love the staff at 1st Pet has for animals, and I instantly felt reassured and that we were in amazing hands. "

 August 16, 2019

" I was very satisfied with how they kept checking on me and letting me know how my dog was doing. When they came in with a little 'treat basket' for me while I wanted for my pet I was very appreciative. First time to this vet and I was nervous but it was an amazing place. "

 August 15, 2019

" Lower the bill. Your staff was awesome ! Had to wait a bit for the tech to come in at end of visit due to a crisis patient. "

 August 15, 2019

" I really like the friendliness of the staff and their attention to detail to take care of my kitty. Even when I was a nervous pet mom. Thank you for loving on my kitty and ensuring his care was not traumatic. I really liked how we were escorted to a private room immediately upon our arrival to ensure my kitty was placed at ease. It’s so nice to go to a place that likes kitties just as much as the dogs. I’ve not had that experience with a lot the vet clinics. "

 August 14, 2019

" The care my pet received was outstanding. One of the best veterinarian offices I have ever visited. Thank you for the excellent service and support. "

 August 14, 2019

" Everyone was patient, and worked with me to determine most cost effective options while keeping my pup safe and healthy. I would definitely return if needed and highly recommend! "

 August 11, 2019

" thank you for being as concerned as we were about our pet Knuckles. you took very good care of him, and we appreciate that. he's a healthy and happy pup again! "

 August 8, 2019

" Everybody was great after my dog ate a bee, even though I had to make two trips to the office because of her reaction to this happening. Thanks guys good job. And yes Abbie is doing great. "

 August 7, 2019

" Everyone was super nice, thankfully our “emergency “ was minor. "

 August 7, 2019

" We really appreciated the high level of care our pets received from every staff member we encountered. You guys are the best. "

 August 7, 2019

" Everything went well. It was an extremely stressful experience for our family, but the vet and techs were all extremely comforting and knowledgeable. We were especially grateful that we were allowed to come take up a room to visit with our kitty after his surgery. The facility was extremely clean and I felt good about leaving my cat with the staff. "

 August 7, 2019

" there was a dog that was violent in the lobby when i took my dog to the bathroom out front and when i came back in they hadn't moved him. he tried to attack my dog. so i would rush violent dogs into rooms when there are others around. "

 August 3, 2019

" Have taken my pets here for several years. They have always been professional kind and helpful. "

 August 3, 2019

" We got right in. We are very happy with our visit. "

 August 2, 2019

" A time less than four hours would have been more satisfactory. However we did get to the bottom of Gus’ situation. "

 August 2, 2019

" Time is always a factor and I understand that is something you cannot control. "

 August 1, 2019

" The entire experience from when I 1st called to the completion of visit was incredibly warm, caring and professional!! The best team ever. Thank you so much!! "

 July 31, 2019

" I would have liked it if the vet inquired about our pet care philosophy more - we like integrative treatment and that was not discussed. I realize this was an emergency situation and the vet proceeded in that situation and was very good at what she did to give us peace of mind that our dog was okay. "

 July 30, 2019

" They were great when I had to bring our first dog in for an emergency who had to be put down. Therefore when we had an emergency with our second dog I didn't question returning. My wife was working and I didn't have any help to watch my kids when our dog had a seizure. When we arrived the staff provided my kids and I with cold water and snacks to get them by while they figured out the condition of our dog. They went far beyond what I expected and what other similar places would do. As tough as it is to bring your family pet in for an emergency visit, this is the place to go. "

 July 30, 2019

" Dr. Goldman and the entire staff truly made us feel listened to and cared for. Everyone was great at keeping us informed of what was going on as well as answered all questions we had. The staff even went out of their way to bring us blankets and snacks in the room while we waited for Archer to get out of surgery. We 100% will recommend 1st Pet and be back for all of Archer’s veterinary needs. "

 July 25, 2019

" Whenever we are at 1st pet, our pup and ourselves are treated with respect. From the front office staff. And Dr. Thanks so much for treating our pup like it was your own. "

 July 20, 2019

" Maybe take that extra minute and really answer questions that we might have instead of rushing to another procedure which I get but still I had questions. "

 July 11, 2019

" My sweet Bella couldn't have been in better hands. Though we had to put her asleep in the end, 1st Pet made this very difficult time easier with their professionalism and sympathy for the situation. "

 July 11, 2019

" I and my pets have always received outstanding care and service! Thank you! "

 July 9, 2019

" My dogs problem was not super serious by the time I got in there. I know you triage and treat the most serious first and so on. My only complaint was that my dog and I waited a very long time in between seeing the doctor and when the tech. finally came back in to us. I would recommend that it would have been so nice if just one person would have peeked their heads in the door and let us know approximately when someone would be coming back in to treat my girl. Even if the estimate was not accurate, just to know you have not been forgotten about. The care you provided was excellent and I would bring her back in a heart beat if she ever needs help again. Thank you "

 July 9, 2019

" Just the time it took waiting to be seen if that could of been shorter that would be better "

 July 9, 2019

" Always great to see Dr. Goldman even if it was not the best of times for my dog and Cody isn't the easiest guy to work with, either. However, everyone was wonderful and he got the best case possible. Cody's back pain is under control, we know our options for follow-up with Dr. Babyak and/or Dr. Guastella, and he is back to his silly prancing when he wants a treat. We're both pretty happy, again! "

 July 7, 2019

" My dog was not feeling well during the evening hours. I am so glad I was able to bring him to this 24 hour veterinary clinic! It was a very positive experience for my dog and myself. The interaction from the office personnel (Jessica and Danielle) was outstanding. They were friendly, efficient and helpful. The technician, Kala was another valuable asset in every way. I was also beyond impressed with Dr. Goldman and how she helped me make a good decision for my dog. I will be switching my veterinary services to this clinic because of the excellent care we received from everyone that evening! Thank you!!! "

 July 7, 2019

" Everything was perfect with my experience at your facility. "

 July 6, 2019

" Outside of the long wait with a very nervous dog, I would say that the treatment went well. The Dr. and assistant were both helpful and knowledgeable. I am glad that this ER is not too far away. Also, it was very clean and current with technology in the waiting rooms. "

 July 6, 2019

" The gal at the front who helped me when I picked up my dog was out of it. I’m not sure if she was sick but she almost seemed like she was either on something, new or just did not like working her job. Up until I interacted with her the entire experience was beyond amazing. I thought my elderly dog was going to pass so to hear it was a simple procedure made me so grateful. From the moment I walked in the two people at the front desk were so kind and professional, to the gal who took us to the room, did I take and offered snacks and drinks, to the male tech who was AMAZING and so caring to the best Vet I have ever met. When I went to pick up Daisy from her procedure. The “odd” gal said my name wrong and had a weird response about that when I told her my name. She then put me in Key West room and I sat there for almost 30 min before the tech who had Daisy called my phone to see where I was and when I was coming to get Daisy. I told her I had been in Key West for 30 min. The gal at the front did not let anyone know I was there. The tech was as amazing as the other staff. Then going to check with the “odd” gal took over 20 min. I truly feel like she was on some type of narcotics. It was weird. It took about 20 min for her to process my payment. She never made eye contact and showed zero compassion like every other staff. I will say that I will highly recommend this hospital to everyone. It was a very pleasant experience based on the situation so THANK YOU ALL especially the Dr. "

 July 6, 2019

" Well, I thought I was only going to be coming in for the triage which I was told was free. Then all the sudden she said that the doctor will be in to see my dog soon. I don’t think it was explained very well the process. That really could be improved upon I was a little taken back since I thought I was just coming in for triage and getting charged for an emergency visit. Thanks and have a great day "

 July 6, 2019

" You guys were amazing and will now be my dog's permanent vet. Thank you "

 July 5, 2019

" I wish human hospitals would take some pointers from your example. "

 July 2, 2019

" Was present with concern and loving kindness in our hour of distress. Made us feel like our concern was a very important matter. "

 July 2, 2019

" I should have been smarter as I should have asked if we could move to a room further away from a screaming child that was next door that also kept hitting the wall. It was unsettling to my sick fur baby and myself. Should these folks come again, the manager should be alerted to more quickly resolve the situation prior to the my having to ask to be moved. I didn t realize the time for our wait. Once the vet v in visited the room. I requested to be moved further away and the staff quickly responded. It was truly appreciated. "

 July 2, 2019

" You guys were amazing. I have no complaints at all and was very happy with my visit! Thank you! "

 July 2, 2019

" I was impressed with the whole environment from the front of the house to the back. Our pet was evaluated by a tech so quickly, professionally and so well trained as to pick up a heart murmur in our pet immediately!. Even the little touches of offering snacks and water as we waited and giving use regular updates and costs. And to top it off when we picked our dog up the next morning the total cost was significantly less than the low end of the quote, speaks to integrity and trustworthiness.. I was fully expecting to pay more than the quote and would of been happy to do so after your staff saved our pet. I have not had a very good experience at another Emergency Vet Hospital closer to home in the past, I was dreading dealing with them, so grateful we found you. As a former Vet Tech for many year working in animal welfare and private practice I would not hesitate to recommend you. I hope I never have to use an emergency clinic but if we have another emergency we won't think twice about where to go. Thank you 1st Pet!!! "

 June 27, 2019

" I think your staff did a good job in explaining the treatment options for our cat that was 16 yrs old and in failing health. They were very kind and understanding in what was a very difficult situation. "

 June 27, 2019

" It was clear the staff cares about my pet and made sure the treatment was well understood. The examination and analysis was thorough "

 June 27, 2019

" It was an emergency visit sho it took a little libert than usual, but I was given snacks and water which was awesome. Everyone was so friendly and professional. I would maybe have the wi-fi guest code somewhere visible? Or attached to the snack baskets? I did get it eventually which made the wait go faster. It was an excellent experience for both human and puppy "

 June 26, 2019

" I really appreciate how easy it is to work with the staff, technicians and doctors and 1st Pet. I like that my animals have a regular doctor but if something happens when my assigned doctor is not available I still can get good help quickly! Thank you "

 June 26, 2019

" We had a very good experience and would recommend them to our family and friends. "

 June 25, 2019

" Everything went very well, and the communication was excellent. "

 June 25, 2019

" I was kept up to date on Dellin’s condition and he doing great. Thanks everyone! "

 June 25, 2019

" It wouldn’t have helped but the technician saw us about 15 minutes after we got there. However, the doctor couldn’t see for another three hours. I understand that there were more critical pets to see but it would have been nice if the tech or front desk warned us that it would be quite a wait. I know you can’t predict who’s going to come in with more critical conditions so estimating time is impossible but some information would have been nice. The boxes of snacks and water were a great touch and the front desk were SO nice. I also liked that I was told how much the initial check would be and what my bill options were. "

 June 20, 2019

" Everything was just great, thanks for taking good care of Ginger.Great job "

 June 20, 2019

" nothing "

 June 20, 2019

" Honestly, nothing. I was so impressed with how everyone was so nice to Roxxy. I knew she was in good hands. The doctor was very kind and dealt with my crazy dog mom-ness very well. Than you for being so good to Roxxy and I. "

 June 14, 2019

" 1st Pet Chandler did a fantastic job with our dog when we were worried about him and helped us feel at ease. "

 June 12, 2019

" Primary concern was money. My pet had a very critical condition and they wouldn't do more than discuss anything until a massive down payment was made. I understand that money keeps the clinic open, but a life or death situation should be handled. Patient care should come first. "

 June 11, 2019

" Nothing, 1st pet is everything we need in emergency care for our fur babies! "

 June 10, 2019

" this was the second time I had to come in for an emergency visit and both times, the staff were wonderful, helpful and very informative. "

 June 8, 2019

" Check in during the long wait time "

 June 8, 2019

" We went in for my puggel that ended up having a bladder infection. The front desk was extremely friendly, and made sure we were comfortable. When we got there, there was another patient that was much more critical, but the techs, front desk, and doctor checked in on us, kept us informed, and saw us when they could. When the vet was able, she took her time, answered all my questions and was understanding about budget. I wouldn’t change anything, and will always recommend this place. "

 June 8, 2019

" Primeramente Que nada siempre estube segura De Que mi mascota estaba en Buenas manos en todo momento. Fuimos con toda mi familiar en ningun momentonos sentimos Que no teniamos Que estar todos ahi nos dieron botanas y aguas exelente servicio lo recomendaria 100 por ciento. "

 June 3, 2019

" The one thing that went particularly well was the friendliness of the staff. We went in for an emergency and they were very caring and accommodating. When you're mind is going a million miles per second and you're extremely worried the kindness went a long way. "

 June 1, 2019

" Excellent descriptions of potential issues my cat could be facing and what to look for. Loved that they broke down potential costs and recommendations of meds which I greatly appreciate. Only one issue that was never mentioned was possible side effects. One med, and appetite stimulant, is causing an initial mucous discharge from the mouth but clears up and cat is fine and the med does what it's supposed to do. Thank you so much! "

 June 1, 2019

" Possibly provide water for my puppy while I’m in the exam room. "

 June 1, 2019

" Nothing... the staff and vet were amazing. I thank them from the bottom of my heart. "

 June 1, 2019

" The wait was long but there was nothing you could have done to change it. Everyone was very helpful and professional "

 May 29, 2019

" The Staff was very compassionate at 1 am when we showed up. "

 May 23, 2019

" My dog came in with gagging cough. He is vaccinated for Bordetella yet Vet diagnosed Kennel cough. with current Bordetella vaccine, he must have caught it from another source. I appreciate antibiotics might not have been needed or useful. right off, but I do wish they would have sent me home with some antiviral medicine to give him. The poor dear is stlll gagging and coughing even with the cough suppressant they gave me so we will likely end up in Emergency room again. ugh. very expensive and very hard to leave work again, but have to make sure my dog is ok. But My favorite thing about this place is that it is quick, professional, and very clean. I will be changing my reg vet from Kennel Care to hear because of this. "

 May 23, 2019

" They were genuinely concerned about our puppy Rebel when we called to let them know we were coming with a possible snake bite and they took us immediately to the triage room when we arrived. The Technician was prompt to come to our room and take vitals, and the Veterinarian was in shortly after to explain the process and talk to us about the treatment . Everyone was very friendly and took very good care of us. Thank you so much to the Staff !!! "

 May 21, 2019

" Nothing. We were very pleased with the care our dog received. "

 May 21, 2019

" They were very accommodating in making sure I was able to get my pet into an exam room without incident as my dog is not use to strange dogs. I would definitely go there again. "

 May 19, 2019

" The doctor popped my dogs leg out of place, which had nothing to do with the visit and got me more freaked out more than normal. I am glad that doctor pointed out another thing to be aware of, but this was not the time and place. Maybe make note of it and cal later. Overall, you are still great. I’ll be back. "

 May 19, 2019

" You were all very nice during a difficult and stressful time for my 86-year-old mother and her dog. Having free water and treats was very helpful since we were there awhile. Thank you. "

 May 14, 2019

" Always have excellent service. Brought my cat Nick in for an eye injury. He was taken care of very well and with the minimum of stress. All of our pets are cared for very well by all. "

 May 14, 2019

" Don't change a thing! First class care for our new puppy! "

 May 14, 2019

" Everything was perfect. Each staff member was empathetic, understanding, informative and knowledgeable. I was always updated and kept informed on how my dog Zoey was doing. They let me go in the back while she was under anesthesia and see her before I left for the night as they kept her, which was amazing. Thank you for saving my furbaby! "

 May 14, 2019

" You are awesome "

 May 14, 2019

" This was my third visit and each time it has been a great experience from 1st Pet other than having a sick or dying pet. Thank-you for your kindness "

 May 11, 2019

" The staff from front to back was stellar. They checked on me often to see how I was while waiting for our dog to be treated. That to me, is going over and above. "

 May 9, 2019

" Maybe give an estimate of time of when we will be seen. We were left waiting with no ETA. Otherwise when the doctor came in, it was a good experience. Everyone was very attentive when they were in the exam room with us. Also the front desk staff are amazing! Thank you! "

 May 9, 2019

" I have used 1st Pet several times and have never found anything that could be done differently. One visit I had a very difficult decision to make, they were kind, supportive & non-judgmental. I live 45 minutes away, I drive that distance just to use 1st Pet because they are so far superior to my local vets. "

 May 8, 2019

" Nothing great experience "

 May 3, 2019

" I loved the free food and water. Taking care of the customer is important. I did not really see the doctor interact with Abbie. The first time the doctor saw her was outside the room. It would have been nice to have talked to the doc then. "

 May 3, 2019

" The checkout process wasn't efficient. I waited 20 minutes with my freaked out kitty in the room. Had to poke my head out and ask how much longer for checkout. They had forgotten about us. Everything else was great. "

 May 3, 2019

" The wait time was very very long. "

 May 3, 2019

" Even though I was told there was a long wait, the tech and vet came in quickly, and I appreciated that they let me go home and wait and return once his procedure was done. Everyone was professional and helpful. I plan on making this my pets' primary care facility as well. "

 May 3, 2019

" Team was quick to treat my dog and provide loving care in process. "

 April 28, 2019

" Overall your team show care and sincerity to our needs. "