1st Pet Vet - Chandler Emergency
1st Pet Vet - Chandler Emergency
1233 W. Warner Road Chandler,AZ 85224.
Phone: (480) 732-0018
1st Pet Vet - Chandler Emergency 1233 W. Warner Road Chandler,AZ 85224
Please call for information
Please call for information
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" My dog had been in a few times for a broken leg. Our last visit was because he is very sensitive and I needed to be reassured he was making progress. Every person I talked to listened to my concerns, assured me I was normal and my dog is moving slowly, but in the right direction. They also recommended to schedule a follow up appointment. I did schedule, but the appointment was unnecessary. When I called to cancel, the receptionist was familiar with our case and was just as relieved as I was. In addition, a vet tech followed up to answer any additional questions and said if I needed anything to call or bring him in. I truly believed her. We are not out of our situation yet, but I do believe I can call any time. "
" the staff was so quick to help me and Gunny when he was in pain. I felt so relieved they didn’t make us wait for a long time for medicine. He was taken care of very fast and I’m so appreciative!!! "
" What started out as a typical morning turned out bad upon the return from our morning walk. Unbeknownst to us, ( 7 month old Bishi-poo) Sadie had eaten a small amount of marijuana probably at the park around the picnic tables. We were so worried because She had become unable to walk or sit up and her head bobbled back and forth.Your location was a bit difficult to find, however a staff member came out to the street and watched to direct us into the parking lot...opened the car door and we got our little Sadie inside and seen by a technician immediately. . The entire staff was professional, friendly and so caring and we got a senior discount as well as our piece of mind that Sadie would be fine in a while. Thank you to the entire staff for such Great Care for us and Sadie. "
" My little Riley started feeling better the same day! "
" Appreciated being put in a room right away with my cat, instead of having to sit out in the lobby. "
" I was given feeding instructions for the timeframe after the medication wore off, but my pet refused to eat so I didn't know what to do. My cats also continued to vomit after the anti nausea med wore off. I'm sure these don't normally occur, but if it's possible to include when to try to feed again if an animal refuses to eat, or how long to wait to try to feed again after vomiting that would be helpful. I got my animals to my regular vet after another bad 24 hrs and they are recovering now thankfully. But make no mistake: if it hadn't been for 1st Pet being available, giving the cats fluids, and getting their vomiting to stop for several hours, I don't know if they would have made it till Monday. I am beyond relieved and grateful to know this company exists. Oh, and the fear free environment seriously worked to calm them! "
" Thank you for the good directions it really helped. As I was falling apart everyone was calm and was beyond wonderful. Thank you all. Alan and Yvonne Cranson and Einstein. "
" This was an emergency situation and I cannot thank the entire staff for the excellent care! I would highly recommend First Pet for anyone needing after hour care for their pets. "
" No complaints , All the staff were great! I normally go to the Mesa location, you guys at the chandler location were just as awesome! I don't think we would go any where else for ER visits Thank you for taking care of our baby boy!! "
" Every one in the office cares about the outcome of your pets' visit and wishes them the best help. Every one was so friendly and caring. "
" I was very impressed that I brought my dog in as and emergency transfer from another clinic, and your team was able to take over, integrate and adapt to his needs quickly and effectively. My wife and I were not in the best of mindsets given the event and our concern for Dutch's wellbeing, but your staff was comforting, courteous, knowledgeable and accessible at all times, helping us be at ease. We greatly appreciate the service we received and our pup is home safe and recovering well. "
" My first time here and the whole experience was very positive. The staff was very nice and cordial. Danielle was incredibly polite and attentive and provided snacks during my wait. My dog and I felt very at ease while waiting for the Dr. The Facility is state of the art with really nice artwork and fish aquariums as well. Would definitely bring my Dog back here for any future needs. "
" Your place is fabulous...love the staff and the care for my pet Gidget...need to open a 1st Pet in Maricopa... "
" Overall superb! My dog was terrified after being attacked by a bigger dog, as well as myself and I couldn’t believe how kind everyone was and fast they worked. I could not have chosen a better clinic. Thank you! "
" Nothing except lower your prices :-) "
" Less waiting would be great. "
" The Dr and staff at this facility are awesome. I have nothing but positive things to say about my experience here start to finish. "
" My dog was in shock from an allergic reaction to a scorpion sting. Everyone was very quick to realize it and helped him Immediately. I don’t think he would have lived otherwise. The whole team was amaZing and I can’t thank them enough!! "
" one thing that went particularly well was that my dog's bloating was relieved and by the end of the next day she was back to normal "
" The wait to see the doctor was over three hours. The front desk staff checked in on me once in those three hours. But after that I was not given an update as to how long it would be. It cause for a long night with my dog and she was without water or bathroom opportunities throughout that time. They were very kind though when they did come in. I understand that there were more critical cases that came in after me, but a check in or update would have been nice "
" I am thankful all around with my experience. I felt that my dog couldn't have received better service.i was well informed of what was going on and they provided more information then the other place that we had taken our dog to. I feel that 1st pet saved my dogs life. "
" We were taken to a private room immediately and offered refreshment while we waited We did not have to wait very long before the doctor came and saw my dog and in total we were there just over an hour The hospital and the rooms are kept very clean and there was no smell of animals which helped my dog at stake home This is a lovely facility I would highly recommend to anyone! "
" The vet was patient and kind. She took the time to explain my options, which was very nice. And she was apologetic about us waiting so long- which was thoughtful. The personnel at the front desk forgot to check us out in the patient room. After waiting 15 mins, I had to go up front and ask to check out. They apologized for forgetting us. However, it was a Sunday and they were very busy. "
" Everyone in the office was very courteous. The environment was clean. I felt cared for. That all said, I genuinely feel the cost for medical care is absurd. Thank you very much. What was a very hectic and scary time was made to feel like everything would be okay. "
" It ALL went particularly well at every level. Everyone was consistently caring and very gentle with my hyper-anxious dog. Thank you. "
" An anti-inflammatory medication would have been helpful for the first day, until the antibiotic had a chance to work. Overall the visit was productive and pleasant. "
" We had a very good emergency visit. We were seen immediately and my dog received excellent care. "
" The professionalism demonstrated while assessing my injured pet was outstanding. "
" It was a very long wait to see Dr.Tang - 3 hours . I am a retired nurse educator and I do recognize that you do have a triage system in ER facility . You had two pets extremely ill and going to pass. I have empathy and understanding and compassion for these pets and their loving families and for the vets trying to save or making decision to allow them to go. Your staff are awesome and checked on me often. I can see firsthand why your fear free facility is so highly recommended.. I have a Holistic Nursing Practice: Am Credentialed Nurse Coach,Life Coach, Reiki Master, Certified Clinical Aromatherapist , Bowen Practioner . Would be glad to assist your animals in any way that I am allowed. "
" This was my first time here, and I can honestly say that everyone and everything were amazing! Thank you for saving my dog, and treating him so well. "
" Having a facility that is open 24/7 , likes that we could come and visit anytime. "
" Check in a bit more regularly. Some times we felt like we were just waiting and were not sure for what or where the status of our tests were. "
" We felt that everything was perfect. Very satisfied with the care, how they treated us and our baby. Would highly recommend them. "
" Tell the patients owner where the nearest restroom is that they can use so they don’t have to search for it or ask about it. "
" Dr Keaner was wonderful. Very professional yet sympathetic. "
" I feel that the treatment plan was reasonably considered and executed. "
" The whole staff was friendly and so caring. We felt that our fur-baby was in the right hands throughout the whole process. "
" Have an entrance for large dogs/animals to prevent fear and scuffles with smaller pets :) "
" I really loved Dr. Julie! The way she absolutely loved Daisy and really took care of her and our needs was amazing. Thank you!! "
" So nice that they gave my daughter and I a goody basket of waters and snacks. The decor was so clean and each room had a beautiful fish tank. "
" The team at FirstPet got my pup in the minute we walked in, everyone was beyond helpful and kind, and my pup came back all fixed in just a few hours. "
" FIrst Pet has always served our needs and been caring and compassionate. "
" nothing. really impressed with everything "
" When i would call for updates the techician would promise me a call back, after 3 hours i had to call back. This was promised 4 times and it happened 0. However, i was impressed with the level of care given to my dog. "
" None "
" We have had to use your emergency services 3 times in the past year. The first time was devastating, as we had to put my 13 y/o service Pit Sophie down, after her stroke. The overwhelming compassion & care afforded her & us, was beyond anything one could or should expect, reassuring us every step of the way that she was kept comfortable up to the end, & beyond, by expeditiously returning her cremations along with a deeply moving sympathy card signed by the entire staff! We were so taken with the compassion & thoroughness of your clinic & staff, we didn’t hesitate for a moment when our other service Pit Boscoe, was in need of care for a knee condition. Again, the care & compassion afforded us, human & fur baby, was far beyond an excellent rating! We wouldn’t hesitate recommending your services to anyone in need of superior care! We a deeply grateful for all you have done in caring for furry family! "
" All staff members are always very friendly and compassionate. It's nice to hear them tell your pet goodbye by name. They ho the extra mile to care and make customers feel like they came to right place. "
" This was an amazing experience! Emergency vet appointments for our fur babies are never fun, but every person I spoke with at 1st Pet was warm and comforting, and made my pet and I feel at ease. It is abundantly clear the love the staff at 1st Pet has for animals, and I instantly felt reassured and that we were in amazing hands. "
" I was very satisfied with how they kept checking on me and letting me know how my dog was doing. When they came in with a little 'treat basket' for me while I wanted for my pet I was very appreciative. First time to this vet and I was nervous but it was an amazing place. "
" Lower the bill. Your staff was awesome ! Had to wait a bit for the tech to come in at end of visit due to a crisis patient. "
" I really like the friendliness of the staff and their attention to detail to take care of my kitty. Even when I was a nervous pet mom. Thank you for loving on my kitty and ensuring his care was not traumatic. I really liked how we were escorted to a private room immediately upon our arrival to ensure my kitty was placed at ease. It’s so nice to go to a place that likes kitties just as much as the dogs. I’ve not had that experience with a lot the vet clinics. "
" The care my pet received was outstanding. One of the best veterinarian offices I have ever visited. Thank you for the excellent service and support. "
" Everyone was patient, and worked with me to determine most cost effective options while keeping my pup safe and healthy. I would definitely return if needed and highly recommend! "
" thank you for being as concerned as we were about our pet Knuckles. you took very good care of him, and we appreciate that. he's a healthy and happy pup again! "
" Everybody was great after my dog ate a bee, even though I had to make two trips to the office because of her reaction to this happening. Thanks guys good job. And yes Abbie is doing great. "
" Everyone was super nice, thankfully our “emergency “ was minor. "
" We really appreciated the high level of care our pets received from every staff member we encountered. You guys are the best. "
" Everything went well. It was an extremely stressful experience for our family, but the vet and techs were all extremely comforting and knowledgeable. We were especially grateful that we were allowed to come take up a room to visit with our kitty after his surgery. The facility was extremely clean and I felt good about leaving my cat with the staff. "
" there was a dog that was violent in the lobby when i took my dog to the bathroom out front and when i came back in they hadn't moved him. he tried to attack my dog. so i would rush violent dogs into rooms when there are others around. "
" Have taken my pets here for several years. They have always been professional kind and helpful. "
" We got right in. We are very happy with our visit. "
" A time less than four hours would have been more satisfactory. However we did get to the bottom of Gus’ situation. "
" Time is always a factor and I understand that is something you cannot control. "
" The entire experience from when I 1st called to the completion of visit was incredibly warm, caring and professional!! The best team ever. Thank you so much!! "
" I would have liked it if the vet inquired about our pet care philosophy more - we like integrative treatment and that was not discussed. I realize this was an emergency situation and the vet proceeded in that situation and was very good at what she did to give us peace of mind that our dog was okay. "
" They were great when I had to bring our first dog in for an emergency who had to be put down. Therefore when we had an emergency with our second dog I didn't question returning. My wife was working and I didn't have any help to watch my kids when our dog had a seizure. When we arrived the staff provided my kids and I with cold water and snacks to get them by while they figured out the condition of our dog. They went far beyond what I expected and what other similar places would do. As tough as it is to bring your family pet in for an emergency visit, this is the place to go. "
" Dr. Goldman and the entire staff truly made us feel listened to and cared for. Everyone was great at keeping us informed of what was going on as well as answered all questions we had. The staff even went out of their way to bring us blankets and snacks in the room while we waited for Archer to get out of surgery. We 100% will recommend 1st Pet and be back for all of Archer’s veterinary needs. "
" Whenever we are at 1st pet, our pup and ourselves are treated with respect. From the front office staff. And Dr. Thanks so much for treating our pup like it was your own. "
" Maybe take that extra minute and really answer questions that we might have instead of rushing to another procedure which I get but still I had questions. "
" My sweet Bella couldn't have been in better hands. Though we had to put her asleep in the end, 1st Pet made this very difficult time easier with their professionalism and sympathy for the situation. "
" I and my pets have always received outstanding care and service! Thank you! "
" My dogs problem was not super serious by the time I got in there. I know you triage and treat the most serious first and so on. My only complaint was that my dog and I waited a very long time in between seeing the doctor and when the tech. finally came back in to us. I would recommend that it would have been so nice if just one person would have peeked their heads in the door and let us know approximately when someone would be coming back in to treat my girl. Even if the estimate was not accurate, just to know you have not been forgotten about. The care you provided was excellent and I would bring her back in a heart beat if she ever needs help again. Thank you "
" Just the time it took waiting to be seen if that could of been shorter that would be better "
" Always great to see Dr. Goldman even if it was not the best of times for my dog and Cody isn't the easiest guy to work with, either. However, everyone was wonderful and he got the best case possible. Cody's back pain is under control, we know our options for follow-up with Dr. Babyak and/or Dr. Guastella, and he is back to his silly prancing when he wants a treat. We're both pretty happy, again! "
" My dog was not feeling well during the evening hours. I am so glad I was able to bring him to this 24 hour veterinary clinic! It was a very positive experience for my dog and myself. The interaction from the office personnel (Jessica and Danielle) was outstanding. They were friendly, efficient and helpful. The technician, Kala was another valuable asset in every way. I was also beyond impressed with Dr. Goldman and how she helped me make a good decision for my dog. I will be switching my veterinary services to this clinic because of the excellent care we received from everyone that evening! Thank you!!! "
" Everything was perfect with my experience at your facility. "
" Outside of the long wait with a very nervous dog, I would say that the treatment went well. The Dr. and assistant were both helpful and knowledgeable. I am glad that this ER is not too far away. Also, it was very clean and current with technology in the waiting rooms. "
" The gal at the front who helped me when I picked up my dog was out of it. I’m not sure if she was sick but she almost seemed like she was either on something, new or just did not like working her job. Up until I interacted with her the entire experience was beyond amazing. I thought my elderly dog was going to pass so to hear it was a simple procedure made me so grateful. From the moment I walked in the two people at the front desk were so kind and professional, to the gal who took us to the room, did I take and offered snacks and drinks, to the male tech who was AMAZING and so caring to the best Vet I have ever met. When I went to pick up Daisy from her procedure. The “odd” gal said my name wrong and had a weird response about that when I told her my name. She then put me in Key West room and I sat there for almost 30 min before the tech who had Daisy called my phone to see where I was and when I was coming to get Daisy. I told her I had been in Key West for 30 min. The gal at the front did not let anyone know I was there. The tech was as amazing as the other staff. Then going to check with the “odd” gal took over 20 min. I truly feel like she was on some type of narcotics. It was weird. It took about 20 min for her to process my payment. She never made eye contact and showed zero compassion like every other staff. I will say that I will highly recommend this hospital to everyone. It was a very pleasant experience based on the situation so THANK YOU ALL especially the Dr. "
" Well, I thought I was only going to be coming in for the triage which I was told was free. Then all the sudden she said that the doctor will be in to see my dog soon. I don’t think it was explained very well the process. That really could be improved upon I was a little taken back since I thought I was just coming in for triage and getting charged for an emergency visit. Thanks and have a great day "
" You guys were amazing and will now be my dog's permanent vet. Thank you "
" I wish human hospitals would take some pointers from your example. "
" Was present with concern and loving kindness in our hour of distress. Made us feel like our concern was a very important matter. "
" I should have been smarter as I should have asked if we could move to a room further away from a screaming child that was next door that also kept hitting the wall. It was unsettling to my sick fur baby and myself. Should these folks come again, the manager should be alerted to more quickly resolve the situation prior to the my having to ask to be moved. I didn t realize the time for our wait. Once the vet v in visited the room. I requested to be moved further away and the staff quickly responded. It was truly appreciated. "
" You guys were amazing. I have no complaints at all and was very happy with my visit! Thank you! "
" I was impressed with the whole environment from the front of the house to the back. Our pet was evaluated by a tech so quickly, professionally and so well trained as to pick up a heart murmur in our pet immediately!. Even the little touches of offering snacks and water as we waited and giving use regular updates and costs. And to top it off when we picked our dog up the next morning the total cost was significantly less than the low end of the quote, speaks to integrity and trustworthiness.. I was fully expecting to pay more than the quote and would of been happy to do so after your staff saved our pet. I have not had a very good experience at another Emergency Vet Hospital closer to home in the past, I was dreading dealing with them, so grateful we found you. As a former Vet Tech for many year working in animal welfare and private practice I would not hesitate to recommend you. I hope I never have to use an emergency clinic but if we have another emergency we won't think twice about where to go. Thank you 1st Pet!!! "
" I think your staff did a good job in explaining the treatment options for our cat that was 16 yrs old and in failing health. They were very kind and understanding in what was a very difficult situation. "
" It was clear the staff cares about my pet and made sure the treatment was well understood. The examination and analysis was thorough "
" It was an emergency visit sho it took a little libert than usual, but I was given snacks and water which was awesome. Everyone was so friendly and professional. I would maybe have the wi-fi guest code somewhere visible? Or attached to the snack baskets? I did get it eventually which made the wait go faster. It was an excellent experience for both human and puppy "
" I really appreciate how easy it is to work with the staff, technicians and doctors and 1st Pet. I like that my animals have a regular doctor but if something happens when my assigned doctor is not available I still can get good help quickly! Thank you "
" We had a very good experience and would recommend them to our family and friends. "
" Everything went very well, and the communication was excellent. "
" I was kept up to date on Dellin’s condition and he doing great. Thanks everyone! "
" It wouldn’t have helped but the technician saw us about 15 minutes after we got there. However, the doctor couldn’t see for another three hours. I understand that there were more critical pets to see but it would have been nice if the tech or front desk warned us that it would be quite a wait. I know you can’t predict who’s going to come in with more critical conditions so estimating time is impossible but some information would have been nice. The boxes of snacks and water were a great touch and the front desk were SO nice. I also liked that I was told how much the initial check would be and what my bill options were. "
" Everything was just great, thanks for taking good care of Ginger.Great job "
" nothing "
" Honestly, nothing. I was so impressed with how everyone was so nice to Roxxy. I knew she was in good hands. The doctor was very kind and dealt with my crazy dog mom-ness very well. Than you for being so good to Roxxy and I. "
" 1st Pet Chandler did a fantastic job with our dog when we were worried about him and helped us feel at ease. "
" Primary concern was money. My pet had a very critical condition and they wouldn't do more than discuss anything until a massive down payment was made. I understand that money keeps the clinic open, but a life or death situation should be handled. Patient care should come first. "
" Nothing, 1st pet is everything we need in emergency care for our fur babies! "
" this was the second time I had to come in for an emergency visit and both times, the staff were wonderful, helpful and very informative. "
" Check in during the long wait time "
" We went in for my puggel that ended up having a bladder infection. The front desk was extremely friendly, and made sure we were comfortable. When we got there, there was another patient that was much more critical, but the techs, front desk, and doctor checked in on us, kept us informed, and saw us when they could. When the vet was able, she took her time, answered all my questions and was understanding about budget. I wouldn’t change anything, and will always recommend this place. "
" Primeramente Que nada siempre estube segura De Que mi mascota estaba en Buenas manos en todo momento. Fuimos con toda mi familiar en ningun momentonos sentimos Que no teniamos Que estar todos ahi nos dieron botanas y aguas exelente servicio lo recomendaria 100 por ciento. "
" The one thing that went particularly well was the friendliness of the staff. We went in for an emergency and they were very caring and accommodating. When you're mind is going a million miles per second and you're extremely worried the kindness went a long way. "
" Excellent descriptions of potential issues my cat could be facing and what to look for. Loved that they broke down potential costs and recommendations of meds which I greatly appreciate. Only one issue that was never mentioned was possible side effects. One med, and appetite stimulant, is causing an initial mucous discharge from the mouth but clears up and cat is fine and the med does what it's supposed to do. Thank you so much! "
" Possibly provide water for my puppy while I’m in the exam room. "
" Nothing... the staff and vet were amazing. I thank them from the bottom of my heart. "
" The wait was long but there was nothing you could have done to change it. Everyone was very helpful and professional "
" The Staff was very compassionate at 1 am when we showed up. "
" My dog came in with gagging cough. He is vaccinated for Bordetella yet Vet diagnosed Kennel cough. with current Bordetella vaccine, he must have caught it from another source. I appreciate antibiotics might not have been needed or useful. right off, but I do wish they would have sent me home with some antiviral medicine to give him. The poor dear is stlll gagging and coughing even with the cough suppressant they gave me so we will likely end up in Emergency room again. ugh. very expensive and very hard to leave work again, but have to make sure my dog is ok. But My favorite thing about this place is that it is quick, professional, and very clean. I will be changing my reg vet from Kennel Care to hear because of this. "
" They were genuinely concerned about our puppy Rebel when we called to let them know we were coming with a possible snake bite and they took us immediately to the triage room when we arrived. The Technician was prompt to come to our room and take vitals, and the Veterinarian was in shortly after to explain the process and talk to us about the treatment . Everyone was very friendly and took very good care of us. Thank you so much to the Staff !!! "
" Nothing. We were very pleased with the care our dog received. "
" They were very accommodating in making sure I was able to get my pet into an exam room without incident as my dog is not use to strange dogs. I would definitely go there again. "
" The doctor popped my dogs leg out of place, which had nothing to do with the visit and got me more freaked out more than normal. I am glad that doctor pointed out another thing to be aware of, but this was not the time and place. Maybe make note of it and cal later. Overall, you are still great. I’ll be back. "
" You were all very nice during a difficult and stressful time for my 86-year-old mother and her dog. Having free water and treats was very helpful since we were there awhile. Thank you. "
" Always have excellent service. Brought my cat Nick in for an eye injury. He was taken care of very well and with the minimum of stress. All of our pets are cared for very well by all. "
" Don't change a thing! First class care for our new puppy! "
" Everything was perfect. Each staff member was empathetic, understanding, informative and knowledgeable. I was always updated and kept informed on how my dog Zoey was doing. They let me go in the back while she was under anesthesia and see her before I left for the night as they kept her, which was amazing. Thank you for saving my furbaby! "
" You are awesome "
" This was my third visit and each time it has been a great experience from 1st Pet other than having a sick or dying pet. Thank-you for your kindness "
" The staff from front to back was stellar. They checked on me often to see how I was while waiting for our dog to be treated. That to me, is going over and above. "
" Maybe give an estimate of time of when we will be seen. We were left waiting with no ETA. Otherwise when the doctor came in, it was a good experience. Everyone was very attentive when they were in the exam room with us. Also the front desk staff are amazing! Thank you! "
" I have used 1st Pet several times and have never found anything that could be done differently. One visit I had a very difficult decision to make, they were kind, supportive & non-judgmental. I live 45 minutes away, I drive that distance just to use 1st Pet because they are so far superior to my local vets. "
" Nothing great experience "
" I loved the free food and water. Taking care of the customer is important. I did not really see the doctor interact with Abbie. The first time the doctor saw her was outside the room. It would have been nice to have talked to the doc then. "
" The checkout process wasn't efficient. I waited 20 minutes with my freaked out kitty in the room. Had to poke my head out and ask how much longer for checkout. They had forgotten about us. Everything else was great. "
" The wait time was very very long. "
" Even though I was told there was a long wait, the tech and vet came in quickly, and I appreciated that they let me go home and wait and return once his procedure was done. Everyone was professional and helpful. I plan on making this my pets' primary care facility as well. "
" Team was quick to treat my dog and provide loving care in process. "
" Overall your team show care and sincerity to our needs. "
" Everything from the time we arrived to the time we left was amazing. We were taken back as soon as we got there and were treated amazing. Thank you all so very much. "
" Heather, Dr. Kearen and Dr. Underhill are amazing! They been wonderful to our dog and patient with my wife and I making sure all our questions and concerns are taken care of. "
" Great interactions with the vet and vet techs. We did have to wait a while, if possible it would have been nice to have some sort of visual indicator of our place in the queue. Overall excellent experience and we left much much less anxious than when we arrived. "
" You guys did an amazing job getting me scheduled for an emergency visit on a Friday within 20 minutes of calling. It did take a couple of hours for my dog to be taken to the back for an evaluation, but I expected that knowing that I went in for an emergency. The tech had taken a look at my dog when I arrived too, so if she felt he needed to be seen sooner or it was life threatening, I'm sure she would have made an exception. Overall I was very impressed by the staff as well as the office cleanliness. The pricing was very fair and what I'd expect to pay given the circumstances. The packet you sent home with me was a big help as well. It was all information explained to me while I was in the office, but sometimes when you arrive home from an emergency appointment certain details slip through the cracks. However, the packet had it all covered. Thank you guys so much! "
" As always, our visit was as good an experience as possible, considering our very sick cat was the reason we were there. From start to finish, all the staff with whom we interacted were kind, professional and patient answering all our questions while tending to our cat. "
" The wait time was almost 3hrs but I think there was an emergency at the time... that cant be helped. Everything else was great! "
" I was extremely impressed by this office. It was clean, bright, and modern. Absolutely everyone was exceptionally kind and helpful, (even though it was a Saturday night). The complimentary human treat basket while you wait was an unexpected but very appreciated touch, especially during a time of stress when you don't think to drink or eat before coming in. Most importantly I felt like my cat received top notch care. Both the technicians and the doctor really took the time to keep me in the loop on finding out what was wrong and what would be involved in the action plan to make her well again. I hope to not run into an emergency with any of my animals again for a very long time, but if it does happen, we will definitely be going back here. 5/5 "
" I greatly appreciated that check in and check out was conducted in the room. The friendliness and caring of the staff was outstanding. Instructions were covered thoroughly. The next day, I received a telephone call to check on his status. In the event, I have a need for immediate care, I will return to 1st Pet. Thank you to everyone. Laurie Sloane "
" Unbelievably professional and very caring staff. "
" Really appreciated the water & snacks. Very nice touch...especially when you're told it'll be 2-3 before being seen!! "
" NOTHING IT WAS EXCELLENT! "
" Everything was handled efficiently and professionally. "
" Nothing "
" I don’t how many doctors are on staff on a daily basis. I think there should of been another. They had a few critical visits that made people wait longer and I understand the critical patients are first. The wait time for my poor puppy that was diagnosed with parvo was to long and I am sure other people’s visits should t be as long either. "
" Your staff was so very helpful, caring and just amazing from the first phone call I made to the treatment of my fur baby. "
" They got me in fast as my cat was considered critical. Got bad news about bladder cancer per US, but vet was very caring in his explanation and plan options "
" The staff was so very nice and helped carry my very heavy dog, and was so helpful and compassionate "
" As a whole I was beyond satisfied with the treatment of myself and my fur baby. The treatment the staff gave us was comforting. "
" The entire 1st Vet team are fabulous! "
" 1st Pet was very helpful. Received the referral from my vet. Very pleased. "
" I had a great experience. It's the first time I had to use emergency services and overall I really couldn't have asked for more pleasant staff, tech and vet! Plus im happy to say that the meds my dog received are already working wonderfully and he's almost back to his normal spunky self! Thank you!!!! "
" Check back with owners more often We know you were busy the evening we were there but checking back more frequently makes everyone more comfortable As usual EXCELLENT job! "
" Thank you for calling every few hours to keep informed and encouraging me to call anytime to check on my pet - I found this to be incredibly comforting in a time of great stress. "
" The exam room wasn't clean and ready for us, new patient. Table height was too high. Our cat tried and failed to jump up, causing possible further injury to paw. All else, very good. We felt taken care of...thanks. "
" Our dog was given pain meds and ointment for proptosis of her eyes within 30min of arriving and we knew she was possibly going to need it removed. We were there probably a couple hours after waiting to see the doctor and to get a plan. All of this happened before dinner as we were quite hungry so it was at least nice to have the basket of snacks the eased our wait ever so slightly. "
" This animal hospital treats animals and people better that any human doctors office or hospital I've ever visited. "
" I appreciated that the technician kept checking on us as we waited and kept us updated on the wait time. "
" Nothing they were all so kind when my pet was so sick "
" First, let me say I've had animals treated at your facility in the past (before the remodel) and was extremely pleased with the service. Current visit was just as exceptional. You provide a calm environment for me and my pet, you have snacks for the human pet parent to keep us healthy while waiting, and just overall you are fantastic! Doctors are exceptional. My cat stayed overnight with you and the discharge process was smooth. I slept well that evening because I was confident he was in good hands and you would treat him with care and kindness. I love the separate discharge room; made a smooth and calm transition for my pet. What could have made the visit better? Doctor recommend a "specialized, canned gastrointestinal diet". If offered, I would have purchased samples from your clinic before I left. I thought I could find this at Petco or Petsmart so spent Saturday looking for something appropriate. I didn't realize this is strictly a prescription diet. Not complaining about my time spent looking for this food, but I wanted my cat to start the GI diet as soon as possible. In closing, every other aspect of our visit was perfect. Thank you for the opportunity to share my thoughts. "
" Everyone was so nice and sympathetic and treated us like family! "
" Excellent Service! Nicole and Dr. Marske were GREAT to deal with! They were very good with my pet, even though she was feeling poorly. I would Highly recommend this clinic to anyone with a pet! "
" Nice, friendly staff! "
" We dropped our dog off at 1130 and expected update in 3 hrs as told. I called at 3pm and told dr would call me back. I called at 5pm and finally got an update. That night he got worse with his pneumonia and i called as told if condition was worse. This was at 9pm. I was told a dr would call me back that night. There was no call until 9am next morning. Communication needs to be better... "
" I was totally happy with all of Peanuts care and very satisfied with the medical staff. I have no complaints. I think it is the best vet facility I have ever been in over the years. Thank you for caring. Rosemary McGuire "
" Dr answered questions did not seem in a hurry or Rush to leave room. Front office staff super fun and quick and attentive. Loved the fish tanks!!! "
" What a great group of professionals. My pup had a bleeding wound on her toe which needed to be surgically removed. Everything happened quickly and ever so efficiently. My fur baby was back in surgery within 20 minutes and out and home in less than 2 hours. Paperwork was detailed and I received a follow up check in call to see how Daisy was doing, which makes me feel more confident in supporting the at home care my pup needed. I have been with 1st Prt for years and will conintue for life. My daughter now has a lab pup and goes to 1st Pet as well! Thank you all for your love and care for our Fur Babies! "
" Very compassionate doctor and staff. Everything was explained to me well and they took the time to carefully take care of Andrew "
" I was impressed by the calm friendly feel of the facility. My dog did not seem too scared and I felt she was being cared for. I also appreciated the water and snacks for the pet parent while we waited. "
" Everyone at 1stPet was wonderful. They were eager to help, answered all our questions and helped are precious Luna. "
" I don’t think our experience could have been any better. Everyone was so understanding about Cortez’s issues and were very patient with him. Thanks "
" The staff was very polite and professional, made a diagnosis and quick treatment, and I felt like it was an overall good experience. "
" This is a fantastic facility with helpful, caring and friendly staff. We we completely blown away by the environment and how well they took care of our dog. We would highly recommend this place to anyone with a pet. Thank you! "
" I thought everything well very well, I was happy with the staff and their professionalism. Thank you so much "
" At such a vulnerable and stressful time as having your beloved pet's health and well-being at stake, our fears and concerns were quickly and professionally allayed. We and our pet were made to feel welcome and cared for immediately. The facility on Warner and Alma School Road in Chandler, AZ is very clean and beautifully decorated. The staff truly cares about your pet as much as you do and were introduced to the "fear free" vet hospital philosophy right away. We will never go anywhere else in an emergency situation with our pets. They also forwarded the pertinent information to our regular vet and followed up with us two days after our visit just to make sure that Cuddles was healing as expected. "
" Would be nice to have a shorter waiting time on a Doctor "
" Thank you for saving my cat! The service was excellent. "
" whole experience was well beyond my expectations. super nice and caring staff, nice facilities, and went the extra mile to make us feel comfortable. "
" They were an awesome group. Very caring and answered every question we had. It was a scary situation for me but they were there for my pet while his own doctor could not see him for 4-5 hours. "
" They were very good at explaining what needed to be done and did not push for non necessary tests. My pup is feeling so much better. "
" Was very thankful a great team was available on a Sunday to help with my dogs injuries. "
" Great experience and put me at ease with the doctors treatment. "
" I adore 1st Pet and they adore my furry kids- that's enough said!! It's a great practice!! "
" Was better than I expected on a Sunday night. Fast, friendly and thorough. "
" They took my dog in right away when we walked in the door. They saved her life, I will always be grateful. "
" When stressed about our baby, they made us feel totally comfortable with the concern and care they showed for Buddy "
" Care was very thorough! Put my concerns at ease and I knew Bear was in good hands! He's getting back to normal, "young and wild"! "
" Pleased by the care for my best friend. Danielle at the front desk was particularly nice. "
" After explaining to the Vet/Techs etc that my dog is terrified of Vets, they had a magical effect on him and he made a liar out of me. They all were so kind and helpful. I just can't express my appreciation enough to Dr. Nicole Keaner and all the staff at your office. When we arrived I was in a bit of a panic as my 100 pound dog would hardly walk, when we left my dog and I were both feeling much better. I didn't get the Nurses names but they were fantastic with my boy. Thank you so much to your wonderful staff! "
" Was satisfied with treat but disappointed that couldn't get a simple injection to keep my pet from obtaining more illnesses. Want more money for another appt. Then get a injection, cant afford high prices on social security..... "
" Gluten free treats for me "
" When I needed to use the restroom one of the young ladies at the front held my little dog for me. "
" none "
" We were very appreciative how staff came out and helped get our dog out of the car and took him in on a gurney. He was having trouble walking and we were not sure how we were going to get him into the office. He weighs around 80 lbs. so is pretty heavy to carry. "
" Not keeping me waiting so long for meds and foods. Otherwise, a very good experience. Will make 1st Pet my primary veterinarian clinic from now on. "
" You provide great service, however you are very expensive. "
" I felt my dog was in good hands. That’s so important. "
" My "Grand-dog" M'tani is a 5 year old Boxer (not sure what that is in dog years), but she was either stung by a bee or bitten by a spider and had a severe reaction. I was on the phone with the technician trying to describe her condition, when her breathing started to labor a little. I told the technician I didn't think I could explain anymore that I needed to get to the E.R. ASAP. She said, "yes, just get her here!" As soon as we walked in the door I let them know we were just on the phone with a technician. Within a few minutes another tech came out to check on M'tani and he let me know he was taking her straight back because she was definitely bitten, stung or had eaten something. Her neck was the size of a grapefruit, she was covered in welts, hives and not breathing well. She was immediately given 2 shots to get her comfortable. M'tani is my daughters dog. My daughter lives in South Dakota, so I keep M'tani during the winter months here in Arizona where it's warmer. Kristan is over 1,000 miles away and was so worried about her dog. The technicians were so amazing and kind enough to allow me to Facetime Kristan so she could see everything going on while were in the E.R. and could communicate directly with the techs. I thought that was super awesome! I originally didn't want to tell Kristan to begin with so I didn't have to worry her, however I needed a copy of her shot records sent to me ASAP just in case we needed them. I really appreciated that the Vet (female) talked directly to Kristan and let her know she was going to be ok. I know a lot of people don't understand the relationship between humans and pets and that they are just like our children. When they hurt, we hurt. So thank you from the bottom of our hearts to your entire team for you compassion and professionalism! Troi, Kristan and M'tani "
" I was very impressed with the service from the front desk staff to the veterinarian! I was so pleased that Josie was well taken care of, and everyone knew what to do right away to get my sweet girl better. I absolutely loved the veterinarian and wished she had her own practice that I could visit for non-emergent needs. She was very professional, knowledgeable and loving. Thank you all for the great care! "
" We appreciated the helpful, concern of all staff members. Everyone was very professional and genuinely concerned about our pet. I will recommend this facilty1st pet to everyone. Thank you for your help with handling our needs. "
" Waiting time three hours "
" Very professional, and helpful. The complete staff and everyone made our pet’s condition much easier to deal with. Also the Military discount is greatly appreciated! "
" We didn’ t have an appointment so it took a little longer than normal. Once we saw the doctor everything moved along. She explained our options for treatment and we left feeling our dog would be better in a few days. Daisy is active again and we really appreciate the care given to her. "
" 1) Charlotte is amazing. She was friendly, didn’t get scared from my dogs barking (she was in pain) and was very thorough in her discharge instructions. 2) My pet had some sedation and when I came home she began to act very odd, confused, and apprehensive. She was crying loudly and I couldn’t figure out what was going on. When I called in, not only did the person I spoke with provide me with instructions to medicate with Gabapentin, but she also explained to me that this medication is known for causing odd behavior and that the gaba would also have some sedating effects and help her sleep. I was so emotional on the phone and she took amazing care of me and when I got off the phone with her, I felt like I received the correct instructions and that my dog would be safe. I also asked if I can put a muzzle on her becauze I didn’t want her biting herself or anyone while she was impaired but she explained to me the risks of aspiration and that I should just keep my pup isolated. She was great. My dogs lacerations are healing (they are dry) and her behavior has returned to normal. 3) The only thing I would say to do differently is to provide the education on the effects of the sedation at discharge that way I didn’t get so worried when she did start behaving oddly. But other than that, you guys were amazing. Thanks so much! "
" I was really amazed at how informative and caring the whole staff was. Even though you were incredibly busy, nobody ever made us feel like our questions or visit time were unwelcome or a burden. We knew what to expect in terms of procedure and financial responsibility. "
" Love how calming the rooms are. Appreciate the phone follow-up at multiple points during the day when my kitten needed surgery for an infection at her spay site. "
" Nothing keep it up "
" The only thing that could have made it better, would have not to have to come back to get our dog. I'm not saying that I was upset over having to leave my dog to have to return 2 hours later. I get that it was Christmas Eve and there were a lot of pets that came in, so waiting for 2 hours for X-rays was worth it, but if it could have been instant that would have made it better :) My thanks to all who took care of my baby Teagan! "
" You guys are incredible. I know medication does the job to take the pain away for my Abby but the moment we walked in, we were greeted and the lady at the front immediately felt concerned for our pet. She walked us to an exam room right away and let us fill out the paperwork there. Unlike a docs office for humans, this was a quick and painless experience. If you want to go above and beyond, I would suggest having a water bowl on the room. Thank you for taking care of us. "
" Best animal hospital visit I've ever experienced. Everyone was so kind and compassionate with what was going on with our pet. They even take care of humans by providing snacks while we wait for the doctor. You will never have to guess at the cost of treatment because the vet will go over all the options along with the price of treatment they suggest. Absolute wonderful experience no need to go anywhere else for emergency situations for our furry family members. "
" Nothing "
" They were very caring, let us know all the options, and while waiting made sure we knew we weren't forgotten about, Very well priced too. "
" We were in crisis. The staff responded appropriately and quickly and made an effort to reach a specialist quickly. We are seriously considering changing from our Vet to this office. "
" Customer service was excellent. The whole experience was fantastic "
" Everyone made me feel welcome. They took amazing care of my cat during his emergency. The staff seemed to truly love animals and provided great customer service. The Dr and Tech were very compassionate, patient and friendly to both me and my cat. Thank you! -Katey McMurray & Wren "
" Front desk staff were awesome. Found out I missed dinner event and they brought me a basket of snacks and water. Very nice touch and much appreciated. "
" Room was too warm "
" The wait was uncomfortably long, but the staff gave such good service I was very impressed with the overall visit. The prices were very reasonable for a middle of the night visit in have already talked about my positive experience and will be back with my Weinaraner puppy "
" Everyone was really friendly and helped calm me down. Going to the vet is stressful and going to the emergency vet is even more stressful than the regular vet, so my nerves were high. You guys really helped me not feel too worried. "
" Cheerful and friendly staff, quick to access and give care to my dog. We have been here twice and will always return. "
" Everyone was incredibly professional, great care of Sedona and explainations of care and home care were very clear and easy to follow. There is nothing I can think of that would have made our visit any better than it was. "
" Price was very expensive "
" 1st time and it was excellent. THEY CARED . Dog was even somewhat relaxed "
" Lower prices? "
" The staff were all so caring and considering! They made me feel very reassured "
" Everything went well, no issues. "
" You could have started treatment and medical care to my dying dog right away, instead of worrying about who is going to pay the bill. "
" The staff was awesome. "
" Everything was very good we are happy to have found you. "
" On the pricey side, but it is 24 hours. Vet wanted to order every test availiable to a $900 bill. We were very frank in that we only could afford a couple of items & then the vet got very pushy and hostile. This is a good option, only when our regular vet isnt availiable. "
" Better communication with updates on how long the wait will be. "
" Great people, great service, very nice facility. My little guy had to stay two nights and I never worried that he wasn't getting the best care. "
" I came in with my dog and was extremely upset. From the moment I got there, the staff went out of there way to take care of him as well as me. Something as little as bringing me a bottle of water and snack meant so much at the moment. "
" Everyone was so friendly and super nice. When our furry babies are not well its so awesome to have people deeply care about their patient and there human companions. "
" We love 1st Pet - all the doctors, techs and front office staff, even the sweet man who mops the floors! "
" Very professional and kind "
" Staff was knowledgeable and well educated; explained what was going on and care for Tigger like we would. "
" I'm very happy with 1st Pet. My dogs and cat get excellent care. I would like to see some sort of discount for regular customers who do not shop around for the least expensive veterinary care for their pets. I know that I can find a vet that is closer to my house that has less expensive fees but I like the idea of a one-stop practice for primary care and emergency care. It would be nice to receive a discount for being a loyal customer. "
" It was such a different situation for me to have to bring in a dog I was dog sitting for when she got sick. You guys were so compassionate with our situation. Thank you. "
" Only thing was they told us to pick pet up at 730pm, then we waited for 1hr, 30min, until tech came with our pet. I understand that there were higher priority patients, but if they could have just updated us occasionally to when we might get our pet back, that would be nice. It's hard sitting there for that length of time and not know what's going on with our pet or when we will get to go home. "
" My visit went very good, and thanx to you my puppy is doing very good, and growing ln like a healthy puppy should be, thanks to you. "
" They were outstanding. They really helped my dog and family with their payment plan. Thank you so much. "
" the staff are phenomenal! T Dr's always are very thorough a caring . They take such good care of our dogs. I highly recommend them. Thanks 1st Pet. "
" My husband and I called three different pet hospitals that was connected to our pets plan and they couldn’t get us in for about a week. We were super worried about our dog peeing blood and wanted to get her in. Let alone we were paying a monthly payment to a pet plan somewhere else and it was disappointing we couldn’t get in. We are so greatful we were able to get into 1st pet right way. We will now be bringing our other two dogs in to set them up for wellness plans. Thank you "
" Vet said she would be back with the meds and we had one more question we didn’t get to ask because she didn’t come back- she sent the tech back with the meds. Thanks for the good emergency visit experience! "
" Everyone was very attentive to our dog and us and the vet was very honest and very caring we really appreciated everything they did for our lil guy. "
" The staff was extremely welcoming. They made me and my puppy feel right at home! "
" The staff is so sweet and wonderful!! I came in at 1 am with my kitten and they were so helpful. They calmed my fears and put me at ease and they did a wonderful job caring for my kitten. Also, they gave us complimentary snacks which were lovely!! Love this place! "
" Lower the prices. Becoming just as expensive as regular visits to a human medical doctor without insurance. "
" So incredibly thorough and caring! Wish we'd only known sooner that you all can do ct scans etc! "
" Everything went very well. Also, appreciate the care that went into the remodel of the facility. It's absolutely beautiful. Great surroundings during a bad situation really helps. "
" My dog was in pain & they made sure we were seen quickly, even though it was an unscheduled emergency visit. Very responsive to the situation. Thank you! "
" I was very impressed with my entire experience at 1st Pet! My dog had been hit by a car, and my vet was open but no doctors were available to see her. So we brought her to 1st Pet. Everyone was kind and caring and did their best to give her prompt treatment, even with other more critical cases they were also managing. If I lived closer, I would probably change vets and bring all my pets here! "
" Faster Service shorter wait time "
" Nothing coukd have been better. Best staff ever at a vet. "
" Excellent care! However, extreme costs make it difficult to continue to be pet owners these days. Cost of emergency/overnight was more than my own recent Emergency Room visit and overnight at the Hospital. "
" Have more doctors available on weekends for emergencies. We waited 3.5hrs to be seen on a Sunday afternoon. "
" I wish my normal vet treated us and our dog this good! "
" I thought everyone was professional, friendly, and reassuring. "
" Very Friendly and knowledge staff. You can tell they love animals. I do live 30 miles away, but will make them my regular vet "
" The staff was very good. It was busy the wait was long. The prices were very expensive. "
" Nice office, clean & spacious rooms, kept us up to date on where our kitty was & what was going on. "
" There is nothing that could have been done to make my visit better. I was extremely happy with the service, help and compassion I received at 1st Pet. My car means the world to me and they took great care of her. If I ever need care for either of my cats again, I wouldn't even consider going anywhere else! "
" Calling me when the blood test results were in. I had to call and wait for someone to call me back. Other than that, the stressful situation was made better by the calm, friendly staff. "
" Very good experience, office is beautiful, staff was excellent, but very pricey. "
" Everything went very well from the moment we arrived to our departure with a much relieved attitude about our dog's health. "
" Staff was very helpful. WOuld have been nice to just have seen him when he was in the back. I will always come back. "
" Very caring and professional. "
" Nothing "
" The attention and care you all showed Phoenix! Thank you!!! "
" Nothing! Everything was excellent. They took us as soon as we came in. The vet took her time with us and answered all our questions. We couldn't have been more pleased! Our little Caramel was back on his feet in no time. "
" I loved the staff. It’s a beautiful very clean facility. I was so impressed and appreciative for everyone’s great support. "
" The entire staff at 1st Pet Vet were extremely friendly and courteous towards both my wife and I and our Cocker Spaniel. This was our first visit to 1st Pet Vet and we definitely have found our veterinary for all future pet care. They are fantastic! "
" I appreciated the staff letting me sit quietly with my dog while I made a decision. They didn’t rush me. "
" Having more than 1 vet available. The vet was in surgery when we arrived; we waited approximately 45 minutes to an hour; during that time, the tech was very good, but when your pet has been hurt bad enough to be taken to ER care at 2am, most owners are really anxious to receive personal care. "
" Staff was friendly and helpful as always. Dr. explained what he was doing and why and explained our choices of care very well. Thumbs up! Thank you 1st Pet. "
" A better explanation of what may have caused my pets problem and what should be done to prevent another occurrence. "
" Calmed my stress about my pet that I love so much and helped both Pelli and Koko feel so much better. "
" Nothing, you guys saved me dogs life! Thank you "
" Kindness to us, consideration of the circumstances. We FOUND HIS FAMILY! and they were reunited on Sunday. He was stolen from their yard the week before, days before he showed up in our neighborhood. They live in Mesa. His name is Ossy. You can put that next to Ray! which is what we named him. I have brought may strays, dying and sick animals to you. Each time you are sensitive and kind. This was no exception. Thank you so much for your help, your expertise, and your kindness. Thank you for being considerate of our bank account. The family paid me half and I am hoping for reimbursement of the other half in 2 weeks. "
" Excellent staff, outstanding service! "
" Great fast friendly service. "
" Nothing, you are excellent! "
" The care and concern shown by the staff is incredible. Coming in as an emergency is always so stressful, but the professionalism and treatment from 1st Pet is just outstanding. You keep me up to date and treated my little blind Lacey with such compassion and love. "
" Great and thorough care, and of course the human goodie basket. Great touch. "
" My dog is still suffering from bloody diarrhea 5 days later, so the recommended treatment didn't work. I don't know what could have been done better, but that is the reason that I am not completely satisfied and I have made an appointment with my regular vet to explore the issue further. "
" Long time in waiting room "
" We got into a room right away. The staff were fantastic with respect to treatment options and cost transparency. We appreciated it! "
" Nothing I had a great experience with all the people that work there I’ve already recommended 1st pet to friends.thanks for taking care of coco "
" Communication was excellent. The entire staff was very professional and pleasant. "
" Dr. M. was very gentle with our cat while she examined her thoroughly, listening to heart and lungs for a long time. Since there's no immediate threat to her health, she gave us treatment options to start, in case the causes of her recent behavior might be psychological, with recommendations for further testing if that doesn't solve it, . "
" I felt well served, even though I spent a lot of money and Snoopy's diagnosis was uncertain. Various causes were ruled out. He is taking prescribed medicine and seems to be improving. Latest stool lighter in color and not watery. Both vets I dealt with were very informative and kind. Thank you! "
" Have the physician to communicate directly to client the discharge instructions instead of having the technicians to communicate them "
" Nothing. It was the best I could hope for. Everyone on your staff was great ! Especially the young man working at the front desk. He was so friendly and helpful. Thank you for making a difficult situation that much easier to deal with. "
" I appreciate how everyone treated Bootsie so lovingly and gently, it was clear the staff prioritized her comfort over getting things done quickly. Helped me stay calm, too! "
" The staff took excellent care of our dog during her emergency visit. "
" I had a great experience here. Everyone was friendly and you could tell they all had a passion for animals. They are not just out to get as much money out of you as possible. The front desk lady that admitted us went out of her way to save us some $$. The nurse was great, she knew how to get our kitty to feel as safe and comfortable as possible in a strange place. Dr. Marquis was awesome as well. She gave us options and wasn't the typical pushy vet. She radiates the love and fire she has for her work. "
" The wait time was reasonable, all of the staff went above and beyond in their friendliness and concern and the doctor worked to ensure she minimized our cost without compromising care. "
" I got right into an exam room and the wait was very short. Everyone treated me and my little beagle with kindness and respect. Great experience during a stressful situation! "
" They were simply amazing!!!! "
" Speedy service. Smooth process from start to finish. "
" They attended to our pets immediate needs when she had a seizure in the office. They listened to what we wanted done and did not want done and did not try to persuade us otherwise. They answered all our questions even when we called back to clarify medication questions. Good service. "
" My dog recieved an injection for fluid that create a mass. They explained what it was and that it wasnt anything to worry. What they coild have explained was that the fluid would move around since it staryes on his back and a caoiple hours later it was on his chest. It worried me since it was the first time i have ever seen this. "
" Rreduce wait time - we were there and hour before seeing the vet. Otherwise staff is very professional and compassionate - one of the best vets we have been to! Very friendly and caring to our dog! "
" We got through everything really fast..we paid and were given the discharge papers...but then had to sit over an hour for the meds. They were busy and we did understand. Overall it was a great experience and would certainly go back again. And the place is very clean and visually beautiful. Our puppies actually watched the fish !!! "
" We own a pitbull and she snapped at our new puppy. We brought the puppy in to check him out. The front staff was great and so were the techs. However we felt like the vet was “anti-pitbull” and made her opinion very clear. If we come back to this location we will be asking for another vet. "
" Nothing. Great experience all around "
" Doctor gave my dog a clean bill of health and really eased my fears that something was wrong. He is doing well and no further issues. "
" Dr. Kirkhope was extremely knowledgeable and took his time to give my dog the proper diagnosis. I really appreciated this.The vet tech (Kelsey, I think) was amazing with my dog, when she spoke he listened. The gentleman who processed my payment was very helpful when I needed to put my heavily sedated dog in the car. I wish I had a little extra time to give my dog a chance to wake up before leaving the room, but understand other patients need the room. Thank you so much for being so kind and helpful in making my dog feel better. "
" Doctor seemed a little put off ish. When you tell a client their dog has cancer of any kind, giving them a hand out sheet and being evasive about questions is not the best bedside manner. "
" Everyone was so nice and caring. We came in for an emergency visit for our puppy. The vet knew exactly what was wrong right away and didn’t run a bunch of unnecessary tests. She was great! Thank you for all your help. "
" Could not have asked for better care for Judy. "
" I was immediately shown into a room when arrived even though they said it was going to be an hour. This helped a lot with my cats anxiety about being there because she did not have to stay in her crate. I was given drinks and snacks while we waited and people would come in just to say hi to cat. Everyone was very friendly but I wish I could have gotten more information on everything my cat could have been sick with and what to try without a $250 xray on top of a $110 exam fee. We didn't give her any medication and just kept an eye on her and she just had a cold - the doctor said she probably had asthma or was nauseous. But going in helped with my anxiety about how sick she was because I was scared she had a fever and it was worse than it was and everyone was very caring and friendly. "
" !st Pet has always taken great care of our aging Pups. They are always Courteous and professional. I can't think of anywhere else I would take them . "
" How fast you helped my puppy! "
" I use this office for my pets primary care. I have had to bring my pets in on an emergency a few times. I feel if you use the facility as your primary pet care there should be a discount given for the emergency room visit charge. I feel it would be the right thing to do for loyal pet owners. I have 3 dogs I bring regularly there. "
" The staff there was amazing. We got right in and they saw my pup within 5 minutes of arriving. They provided amazing care and compassion for my dog. They were able to watch her overnight and more than willing to take her again if needed. I can't express my appreciation in words. They are great and have huge hearts for their patients. "
" I was very nervous when i took my dog in for a bee sting that he was having a reaction to. All the staff was understanding of this and took immediate and great care of my dog. We had to take him there because the local vet in maricopa would not see him. While far away i was very happy with the care my dog received. He is doing very well. I would recommend this animal hospital. Thank You soooo much to the vet and staff involved "
" They are all very professional, I've been there a few times, unfortunately, but I say unfortunately only because it has cost me an arm and a leg when I'm done. That would be my one complaint, is the bill. I understand it's an emergency situation and they definitely saved one of my dog's lives before and I am REALLY grateful for it, but the bills are SUPER high, if it was just a little cheaper, it would be easier to decide to take my pet in. For example, I love my dog, but if she was in another ER situation, I probably wouldn't bring her back and let her pass. :( Sad, but true, I can't put that type of financial burden on my family again. But the staff and the doctors and the facility is top notch, I am very impressed by the place. Thank you. "
" The staff was extremely friendly and took great care of our little girl. "
" The personalized customer service from everyone involved..from the time we came in the front door to the time we left was very attentive, comforting, informative and professional. Very nice and unique and very much appreciated to offer beverages and snacks as emergencies seem to happen when we should be doing other things...like having dinner! :) "
" This is the second emergency with the second dog I have brought to this clinic. I am very pleased with the care my dog has received this time--the first time was my daughter's dog, which was also exceptional. It is a great comfort to know that our pets can get such high quality emergency surgical care. "
" The Vet and Staff were extremely kind and helpful. Providing snacks to the families is a great idea. Definitely impacted my son who was with us! The only thing I think could make a difference is the pricing on certain things. I know it's open 24, but it is pretty crazy. "
" The DR was amazing. She took her time and explained everything. I wish the wait times were shorter. "
" It was a great experience in fact human hospitals have a lot to learn from this place. If I get sick that’s where I’m going ! "
" Nothing. I've been to this location several times. The thoughtfulness and professionalism I've experienced are second to none; standard bearers for the industry. I wish I could return to everybody there the same peace of mind they give to me, just knowing that they're there. Thank you. "
" We were there more than 3 hrs. Everyone was great but the wait was not :) "
" It is always stressful when a pet has an emergency. It is comforting to know that you are always there. Calm and caring. "
" Impressed with how quickly we were able to have Sadie seen. "
" The guardian of the pets shouldn’t be kept alone in an exam room for an hour. Let them sit with others in the waiting room "
" I was very happy with how my options for diagnosis, diagnosis and future treatment options were explained. This is my go-to place. I'm thinking about switching from my local vet to 1st pet even though they are further away from home. "
" They wisked Wilbur back the moment I arrived and started working on him. They kept me informed and were happy to let me visit during his stay. I don’t know what we would have done if not for their care. Our 11 year old pug is doing well and back to his obnoxious self. Thank you all so much!! "
" There is nothing that needed to be done differently. The minute I walked in with my pet the staff was absolutely amazing and caring. They didn’t ask financial questions, or question if I had an appointment, they immediately assessed my little angel and took her to the back and immediately cared for her. She needed up needing a procedure and it was gently expanded how the procedure would go and the cost. My baby was cared for and everything went great. My little angel is doing great. I know my puppy felt the genuine love she received from your facility. I will definitely be returning doenall my pet needs. And will tell every pet owner I know the beautiful experience my puppy received. Thank you!!! "
" Dr. gave too many possible treatments/reasons for a skin condition. Kind of confusing, but overall very good experience and will recommend. "
" They do explain tests they would like to perform & cost before treating, so you know & can agree or decline. Just know this; it's gonna cost you BIG $$$! "
" I was especially pleased with the way your entire staff function.The care was very good. "
" Made sure to check on my pet and I, even when we were waiting for the Doctor was nice "
" Quick, competent and friendly. Thank you! Bo is feeling much better! "
" Unbelievably awesome! Got there around 9:45pm-and went straight into exam room. Visit went so quick! Everyone was so nice and professional. Was home before 11pm! No pressure for tons of testing that I feel other vets do. Very impressed! "
" This one of the first times that something as little is letting my little my run around on the floor was something I appreciated. He's a large cat and everyone was careful and loving with him, it was a pleasant experience and I appreciated that there was no judgement in the fact that I was on the floor with him to keep him company. "
" This is an excellent place to take your pet in case of an emergency. They were fast and friendly. They helped us feel better about our furbaby and her illness. "
" Yeah "
" It’s a beautiful clean place, with state of the art offices. It took hours for the doctor to see my Havanese dog fir an eye injury. I had explained I had severe allergies to dog dander. I had showed them the red itchy splotches and I also had an asthma attack. I realize everyone there had pets in serious conditions also but, I was also concerned for my health too. I didn’t have an epinephrine pen in case of an anaphylactic reaction. The following day I took my dog to my vet an the day after that. She had an ulcerative condition over her cornea and a cloudy covering ovner her eye. She could not tolerate the oral meds and could not even sip water. I have an appointment Thursday with an ophthalmologist to perform a procedure and remove the cloudy film above mention. "
" The technician forgot to give me my dogs pain medication. I was supposed to be given 3 meds and he forgot to give me the most important for my dogs comfort "
" Everything was handled very well you made sure that Cocoa was taken care of and worked hard not to over stress him or us. "
" Everyone is so caring and take such good care of our babies! "
" Just so friendly.....its very stressful when you have hurt or in pain animal. They just did everything right.... "
" We are happy that you’re open 24 hours and have inpatient care. Your staff is very responsive to our pet and answered our question. You gave us a piece of mind when you told us that you could watch Rocky overnight. We are able to sleep that night because we know Rocky is in good hands. Thank you for being there for furry kid and us. Thank you Dr Goldman and team! "
" I really appreciated not being pressured to do expensive tests. My cat is back to normal without them and I'm much more likely to return if needed knowing I won't be pressured. I really appreciate the quality of care the tech and the vet provided. "
" No improvement needed. The visit was very helpful in determining the care needed for my dog. "
" My dog had x rays to see about her coughing. I was curious why I was not asked about doing any lab work To check for kennel cough and valley fever. "