1st Pet Vet - Chandler Emergency

1st Pet Vet - Chandler Emergency


1233 W. Warner Road Chandler,AZ 85224
Phone: (480) 732-0018
chandler@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
, Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12 AM
-
11:59 PM
Tuesday
12 AM
-
11:59 PM
Wednesday
12 AM
-
11:59 PM
Thursday
12 AM
-
11:59 PM
Friday
12 AM
-
11:59 PM
Saturday
12 AM
-
11:59 PM
Sunday
12 AM
-
11:59 PM

Recent Reviews

 November 30, 2021

" Friendly staff and excellent care and service. "

 November 30, 2021

" I was very happy with the care my dog, Luna, received. I was worried about how she would react being away from us for so long but when I picked her up she was happy to see me and relaxed. I was also concerned how she would react going to the vet for a follow up (she has a history of being very anxioius). Luna was just fine going in. Obviously, the staff at 1st Pet took the time to make her comfortable and minimize any fear she might have. Thank you so much for the exccellent care "

 November 29, 2021

" Everything went very well. My dog needed emergency medical attention and 1st Pet took her in right away. They provided the treatment needed and monitored her until stable to go home. "

 November 27, 2021

" The time that the doctor and the technicians took to explain things in detail was awesome. "

 November 27, 2021

" The entire staff was extremely kind and attentive. When my pet was taken for observation and treatment, the staff member told me exactly what was being done and they even brought my pet back to the room with us where they knew she would feel more comfortable and at ease. I appreciate how they made sure we were I formed about what was going on and not left in the room wondering what was happening. These situations obviously put you in a state of panic and high stress, the entire staff were so attentive to our feelings as well. Thank you so much! "

 November 24, 2021

" I would not change anything "

 November 23, 2021

" I appreciated the great communication. Even though I hated leaving Alfred there , it was nice they told me it was going to be 3-4 hours and I was able to go home and come back. I also appreciated how well the doctor explained Alfred’s options. "

 November 23, 2021

" They showed definite concern for Myles. They comforted him when he was nervous. I went to see him before his surgery. They let me spend as much time as I wanted. They were wonderful. "

 November 23, 2021

" The appointment was perfect. I was given a time frame on how long it would take, and other than my dogs stubbornness, everything was perfect. "

 November 23, 2021

" This emergency vet was awesome to me and my little guy! They promptly handled the issue my dog was having, and answered all of my questions! "

 November 22, 2021

" You all were very friendly and professional our entire visit. Thank you for always being upfront and reassuring. "

 November 20, 2021

" Dr. Moentk is the most CARING, PROFESSIONAL, KNOWLEDGEABLE and NICEST veterinarians I have ever met. She takes the time to listen carefully to what the problem and symptoms my pet is having and carefully considers the best options to treat the situation. She is so very thorough and delicate when examining my pet and her demeanor is just as sweet and nice and caring as can be! She has a calming affect that really helps ease the tensions of a very serious situation. Dr. Julie Moentk is OUTSTANDING IN HER FIELD and her role as an Emergency Veterinarian couldn't be a more perfect! 1st Pet Vet has one heck of a doctor on their staff and they should be so proud!! "

 November 18, 2021

" The emergency visit was $200 for just walking in the door. I also had to pay another $100 dollars to receive pain meds for my poor dog. Seems like a bit much. But the everyone was super friendly and they brought us into a room right away, no waiting. That was greatly appreciated. "

 November 18, 2021

" Other than it taking almost a long time to send me the authorization forms to start treatment, it was very good that you were able to help my German Shepherd with his hurt foot. Given that no one else in town was able to help on that day, it was worth the hour drive to your facility to have him seen right away. "

 November 18, 2021

" Nothing. Check in and initial processing was efficient and prompt. The staff was friendly and supportive, clearly communicating answers to our concerns and questions. Discharge instructions were clear and being provided with all medical records without asking was greatly appreciated. "

 November 18, 2021

" I have never had a bad experience bringing my pets here. I just wish I could make 1st pet their primary based on the emergency visit and not have to go through expense. "

 November 16, 2021

" Everyone was wonderful! Felix and we thank you all very much! I called 3 other “Emergancy Vet” locations, you were the only one who were open, took Emergencies on Saturdays, and could get us in as soon as we arrived! Everyone small animal owner in the area I know will know about you! PS - Please open a location in Maricopa. "

 November 16, 2021

" Everything about my experience was great. I felt comforted that the staff was taking great care of my little dude. The staff was exceptionally friendly and very knowledgeable. I will always choose 1st Pet. Thank you for being there for my doggie! "

 November 8, 2021

" No improvement needed. You were very focused on the well-being of my dog. She was well taken care of there. "

 November 6, 2021

" Thank you so much, everything was excellent. Cheers, -Sam "

 November 2, 2021

" Loved how the staff took care of my little Maggie. They were very clear on what they were going to do and kept me informed at all times. I spoke with a veterinarian twice as he kept me up-to-date of which procedures they were doing and how she was doing. I would recommend this place and was very happy with the service. "

 October 31, 2021

" The staff and care are the best! I am so reassured knowing this hospital is there when I need it "

 October 27, 2021

" Everyone was so friendly and very accommodating "

 October 26, 2021

" All was great! 5 stars! "

 October 23, 2021

" Within the circumstances this was a good experience as always "

 October 21, 2021

" Nothing... they got us in quickly even though they were slammed doing triage. "

 October 19, 2021

" The person that assisted with the form and electronic signature was great. She was very helpful and we got along so well. "

 October 19, 2021

" The staff was very welcoming and made a difficult time a little better. "

 October 18, 2021

" Got in right away. They listened, understood, and took care of my pet efficiently, and explained what they were going to do. He was available immediately on my return, however the doctor was not, and the instructions were not as good as the could have been. He had a no flap ear wrap on that was to remain on for 2 weeks, however, I was to clean the ears regularly and monitor the ear progress which required me to remove it and replace it. I should have been shown how to do this, and whether his ear was to be down or up under the bandage. It wasn't until much later that I realized that. I watched an online video to show how to replace it. As for the ear, it needs air to dry if I am going to be putting a liquid in it so I'm putting the ear up so it gets more air. It would also have helped if they would have explained the residual fluid in his ear, flap and how much more it could get before it would be considered a real problem. It now has more, but is it too much?. I don't know. "

 October 16, 2021

" Everything was great. Very friendly staff "

 October 16, 2021

" Extreamly well organized for covid days. Parking lot has numbered spaces with the phone number on them so you can call and say you have arrived. You are then brought Right into a exam room. Everyone was caring, professional and friendly. My doctor went out of her way to text me informational web sites to educate myself on my pets condition. All business transactions are taken care of in the exam room, very well exicuted. On and out with out interaction with other pets, which could add stress to yours. A great experience at what could be a tough time for a pet owner...thank you. "

 October 14, 2021

" I've had several occasions to be very thankful that I live near the Chandler location. My cats and dogs always seem to need attention at night or on weekends! Dr. Goldman and Dr. Robinson are patient and wonderful. You can tell they went into veterinary medicine out of love for animals. "

 October 14, 2021

" Not be so expensive "

 October 12, 2021

" The hospital was on divert when I brought my cat in. They checked to make sure my pet was stable and contacted other emergency clinics per my request but every emergency clinic was on divert. I asked if they could call me when things slowed. The front area informed me they could. They did follow though and my per was taken care of. He had an unusual foot large pad issue and the doctor took the time to look it up in her dermatology book and prescribed appropriately. My pet is doing quite well due to the communication between all involved. Thanks for all you do. 1st pet is my primary care for this reason. ❤ PR "

 October 12, 2021

" I think it would be great if you did a follow up phone call to check on pets after they retun home. "

 October 11, 2021

" We were told to wait for discharge papers after we paid. After waiting over 20 minutes we just left without them. It was late and our pup, and we, were ready to get home. Once we pay it would be nice just to be able to leave right away! Everyone was friendly, but that just added a lot of unnecessary stress to that already horrible night. "

 October 9, 2021

" Having it be our first time at a ER they made it so easy and took real good care of both human and animal. Hopefully I don't have to go back to the emergency but if I ever did again I would not hesitate to bring my little ones there. "

 October 8, 2021

" Quick to respond. "

 October 7, 2021

" I thought the staff was welcoming, patient, and kind. They listened and offered suggestions. As busy as they were, they gave me time to make necessary decisions. I would recommend them to anyone at any time. "

 October 7, 2021

" I came to 1st Pet in a panic with my injured cat. Your team was incredibly kind and took immediate care of my cat. They delivered the best possible care to my best friend. Aftercare is going well, and the vet tech who checked us out completely covered any questions I had. Thank you 1st Pet! Best possible experience we could have had. Thank you for all that you do. "

 October 5, 2021

" If ony there were more vets so that the supply could meet the demand! Looking back over my visit with my cat, I really can't identify what could've been different that would've made the visit better. The staff is compassionate, concerned and very friendly. Of course, the circumstances under which people come to this office are very difficult. I believe the staff is doing the best they possibly can. "

 October 5, 2021

" Doctor included me in making the care plan for my puppy. This was important to me. All staff very helpful and supportivd. "

 October 5, 2021

" I was very unhappy with the " Urgent Care" bill, when I made an appt. prior! They did not explain the bill. "

 October 4, 2021

" The doctor should have talked with me upon the discharging of my pet from critical care. I had many questions to ask and all the tech could do was read the release paper to us. I am extremely happy the doctor and her staff had saved my dog’s life but, without hearing directly with the doctor?? "

 October 3, 2021

" Better communication on when we would see the Dr. I was in the room with my dog for a few hours before the Dr. came in and it would have been nice to have a better sense of when we would see her vs. not knowing and just waiting. "

 October 2, 2021

" Thank you so much for your kindness during my recent visit with my pet. I broken down as soon as they asked me what was the matter and they quickly jumped into service and started asking if my dog was experiencing a seizure (later determined to be a stroke). I appreciate the questions as I couldn't speak at the very moment as I needed some time to regain my composure. Everyone was so compassionate and kind and answered all of my questions. I felt more at peace with the caring staff and doctor. I called my regular vet to schedule an appointment and as promised, they had sent everything over so my vet can be brought up to speed with everything. Thank you, again. "

 September 30, 2021

" Unfortunately been there 3 to 4 times. Always a great experience. The staff is very helpful and friendly. The only issue was two times ago I had to wait close to three hours. Not sure what the deal was. I highly recommend your place to everybody. Thank you "

 September 28, 2021

" I think its so hard for anyone to save their pet at the prices. If it was not for my friend my dog would have died. So hard when you dont make much money. "

 September 28, 2021

" We were there for an emergency visit on a Sunday. The staff was kind,attentive and informative. The facility was clean and calming. We were so pleased with the quality of service that we plan on moving our vet services to this location. "

 September 27, 2021

" Everyone was very friendly and helpful "

 September 27, 2021

" Exceptional quality of care and customer service provided 24/7 "

 September 25, 2021

" The part that I did not like was that every time a vet tech came into the room it was somebody different so many different checked us in so many different gave her fluids if somebody different check this out it would’ve been nicer for my dog in her trauma situation to have the same consistent personThe girl that was at the front desk they came out to my car was incredible I wish I could remember her name she was a fabulous it was like Diana or something "

 September 23, 2021

" There's nothing you could have done to improve upon the excellent care you provided.You went over treatment options; Explained test results in detail; And, never made me feel like I was taking up your time. I was especially impressed that you recognized that peanut was in pain and addressed that immediately. You always kept me in the loop and my little girl is just about 100% now. We're very fortunate to have such caring team "

 September 23, 2021

" Communication was on point. I always knew what was going on with my pup during her stay. "

 September 23, 2021

" So thankful for the staff and vets that helped our sweet boy Archie when he suddenly became sick and had to stay over night. He is all better because of their amazing care! "

 September 19, 2021

" My last visit was because my boy was very sick and did not know the severity of it. I have had to put down 3 pets at this location and it has been a good experience. Very compassionate and professional when going through the process. "

 September 18, 2021

" I was impressed from start to finish, so much so that we’re going to transfer our regular vet care to you guys even though we’re 30 min away. The vet had such a great demeanor, was very engaged and knowledgeable, and was so good with our dog. "

 September 15, 2021

" I am so happy to have brought my dying puppy to 1st Pet. He had a 106° temperature and was clearly dying. They were very sympathetic to me knowing that a breeder had given me this sick pup. I had just gotten him from a breeder and he was extremely sick. It turned out that he had pneumonia and had to be kept in an oxygenated kennel. He was there for almost a day and a half.The people that were caring for him we’re even kind enough to send me a photograph of how he was being cared for. He just turned 8 weeks and is still being treated with antibiotics. He is now the kind of German Shepherd pup I paid for! Thank you again to the team that was able to intervene from his death! "

 September 15, 2021

" Double check the receipt for one; we had a minor blip, then make it easier to speak to the technician on the follow-up.. my cat had to make a return visit after 3 days but it was quickly resolved. thank you for being there "

 September 11, 2021

" Everyone was really kind to me, and it meant a lot at a stressful time. "

 September 11, 2021

" When the vet came into the room and gave us an update on our pet was very nice. Thank you. "

 September 9, 2021

" As a medical professional, I am impressed with your facility and the fact that you are open 24/7. My regular vet was not open, and since it was a holiday weekend, I would have had to wait two days to be seen there. I called, and you took my information over the phone to get the appointment started. Upon arrival, I noticed that your clinic was very clean, and my cat Emmy was triaged almost immediately. Since she was non-critical, I appreciated the fact that you were upfront with us that it would be a 2-5 hour wait, and we could leave her there. When the vet called me, I thought it was great that she had an initial diagnosis and offered options, including the price range for each option. I found 1st Pet's prices to be reasonable, considering the fact that it's emergency care. Emmy spent approximately 7 hours in your care. After her minor surgery, Emmy is healing and is back to her usual self. I am so grateful for 1'st Pet. "

 September 9, 2021

" We were so grateful that emergency services are available when they are needed! Thanks! "

 September 8, 2021

" I called 1St Pet to let them know we were in need of their services. We were taken as an emergency and assigned a room immediately after arriving. The length of time to care for my dog was as expected. I did have to remind them to check an area I knew was injured. They took care of that following the call to pick up my dog. The Dr explained the procedures that were done as well as the medications and home care. This is the third time we have needed the emergency services at 1St Pet. If you have a pet emergency this is the place to go. Generally your primary vet cannot take walk-in/emergency cases and other "emergency vet care" places will triage and send you elsewhere. Again, this is the best place to take your pet when in need of emergency pet care. "

 September 7, 2021

" I didn't see the doctor in person, we were on our way home because we were told we might have to wait an hour or two. That's why I answered Very Good instead of Excellent so I didn't see the interaction with my pet. I didn't see any other people waiting so I don't know why we were told we might have to wait a couple of hours before seeing the doctor. The doctor called me within 5 minutes of my departure. "

 September 7, 2021

" Although everything above is rated excellent, the pricing is very high and seems almost prohibitive for most people. Luckily I had the funds available to cover the bill. "

 September 7, 2021

" The doctor was able to quickly rule out and diagnose what was going on with my pup. "

 September 6, 2021

" So grateful that you were there to care for my pet. I appreciate being able to receive care on the same day that it was needed. I was treated with respect and the staff was so friendly. The doctor was very clear with what steps would be taken to diagnose my pet and what treatment was needed after the initial exam. "

 September 4, 2021

" Although I was there for emergency surgery on my sweet dog, everyone was prompt in getting the needed care for Cece and ensuring my worries were lessened with constant communication and updates. Dr. Meuller thoroughly explained the surgery and what to expect. I always felt that she was getting the best care and being looked after better than I could have at home. I would highly recommend 1st Pet to anyone. "

 September 1, 2021

" Overall, I am very pleased with the care my dog received. My only issue/concern is that he does have significant razor burn from where he was shaven before surgery. I was told he had "a little razor burn" but it's on both is hind legs and front leg where the IV was placed. I'm not sure if it was from a dull razor, rushing, or what, but it was significant. "

 September 1, 2021

" The vet was fantastic. The staff were compassionate. The wait times to see the doctor were very long and the wait times for the prescriptions were very long. If you could decrease wait times that would make visit better. "

 August 30, 2021

" The Dr. was spot on and Tiny responded very well and has totally recovered. The Dr. gave us treatment options and helped us make the right choice. We couldn't get into see our regular Vet for 2 day's and didn't want to wait. These guy's are open 24/7/365. They have on-site lab's and x-ray so there is no sending out and waiting for results. That really helped the Dr. make the right call quickly for Tiny. The cost was high but when you love your pet's like family and it all turns out for the best, it was worth it. We have used them before and when we need them, we will use them again. THANK YOU, again... "

 August 24, 2021

" I really appreciated that the front desk staff kept checking on us to see if we needed anything. Also, the exam room was very peaceful, and I appreciated that during a stressful time. "

 August 22, 2021

" Everything was so well done that I can think of nothing else to add. Thank you "

 August 21, 2021

" I had a very good experience with my dogs emergency. The night shift absolutely rocks there. I had a few communication issues with the day shift, but we were able to resolve them. I can’t say enough about the emergency care my girl received there. I am thankful they were available when I needed them! I highly recommend them! "

 August 21, 2021

" Thought everyone was professional and kind. "

 August 21, 2021

" This is the most beautiful pet facility/clinic I have ever seen. "

 August 21, 2021

" Was able to get cat in immediately. Phone call from Dr. explaining what was cats problem and asked if recommendation of procedures was permitted. Explanation of medicine and when to administer was well done. Good experience for me and our cat, Marshmallow. "

 August 19, 2021

" The staff was outstanding. Patient with all the emergencies that came in one after another. Very empathetic when dealing with upset fur baby parents and so kind when trying to explain that they were at capacity and had to re-route non critical pets to another emergency vet. Even though I was there until 2am, I was fine waiting because I was not going to leave my boy there. That's just me. He was not in a critical state, but had been vomiting a lot and that is why we were there. I watched the interaction between the staff and patients and everyone was so very professional, compassionate and kind. Even to people who could not afford care for their pet, the staff gave them the Care Credit option and pamphlet. I realize that some people can't afford ongoing care for older animals that are sick. I had to walk away from a conversation, but the vet was so understanding of the people's plight. If I every have another emergency, I will be back. Thank you for the excellent care!! "

 August 19, 2021

" I have zero complaints! We were in and out within 1.5 hrs with my pitbull puppy and they were so polite, caring, explained everything in detail thank you 1st Pet Staff!!! I was so frightened my animal was going to die but they were so kind and eased my nerves. I can't express my gratitude "

 August 19, 2021

" Dr Sanchez was amazing, kind, thorough, answered all my questions in the office and after surgery. The staff was equally as amazing, helping my dog Elliot quickly and comforting us. I love 1st Pet. "

 August 11, 2021

" The service was unbelievable! Everyone was very friendly, seemingly concerned for our puppy and very attentive to both of us during the entire visit. Our only complaint is that it is SO expensive and when we finally resort to calling 1st Pet for an appointment, we mentally chalk up several $100's of dollars before we ever walk in. "

 August 11, 2021

" It was a great experience, I take all my k9's there when needed for emergencies. "

 August 11, 2021

" It was all perfect! Fast service and care. Kind doctor. Not outrageous price. "

 August 7, 2021

" Doing great as is "

 August 7, 2021

" TAKE MORE TIME WITHME EXPLAINING SICKNESS. GIVE ME TEST RESULTS, YOU NEVER DID! "

 August 5, 2021

" None "

 August 3, 2021

" I have no negative comments about the service or the staff. they were excellent. Patient, understanding, timley with their diagnosis/treatment. "

 July 28, 2021

" Way too expensive. "

 July 27, 2021

" I was very happy to get my dog in quickly after he ate something he shouldn't have. Had it been longer, he would have needed surgery. Very grateful for the staff there! "

 July 24, 2021

" The wait for someone to come and get information and vitals for my pet was very long and When the lady came in to talk with me and get information as to why we were there, she Was very rude! She made it seem like I the reasons for bringing in my pet was not good enough He response was jus rude in general. The doctor and other nurses were very kind and explained Everything regarding my pet and seemed very concerned. Everyone else was very kind and welcoming The wait times were jus very very long. "

 July 20, 2021

" I strongly recommend that the clinic, preferably a veterinarian, follow up by phone with owners who are continuing treatment at home following the emergency visit. In my case, I followed all the treatment plans but was not advised to ensure my cat was eating (assuming he was no longer vomiting). Fortunately I called my regular vet and the tech advised me on what to do to get my cat eating again. Otherwise my cat could have gone the whole five days until his follow up bloodwork without adequate nutrition. Having said that I feel the care my cat received while in the clinic was excellent and I was especially grateful that I was allowed to drop off my cat and leave him in the clinic’s care while he waited for his exam, rather than me having to sit for five to eight hours in the clinic with him. 1st Pet is that the absolute top of my list for emergency care for my two dogs and three cats. "

 July 17, 2021

" Reduce the cost:( but absolutely kind and professional staff! "

 July 17, 2021

" Emergency doctor was so understanding and helpful. I wish she could be our regular doctor. "

 July 14, 2021

" Everyone was very kind to us and Stray Buddy, from phone calls to visits. We could have switched to a vet closer to home, but my family felt like everyone in the vet office was invested in Stray Buddy - so we are continuing care at this facility. We appreciate the kindness shown to us and this poor little dog. "

 July 13, 2021

" I appreciate being able to go into clinic with my pet and the fast service, given the high volume at this and all other emergency vets i called. My pet was treated much quicker than expected. Very thorough treatment and service. "

 July 13, 2021

" updated as treatment occurred for my cat, always felt the Dr. was caring about my pet and my concerns. I would come back anytime needed thank you "

 July 11, 2021

" 1st Pet has become our emergency facility for our fur baby Fiona as well as her regular vet. We love everyone there and can’t thank them enough for caring for our pet as much as we do. "

 July 10, 2021

" Staff and Dr Mumaw were fantastic. Iko is doing great now and back to her same ball playing self. "

 July 8, 2021

" I could not be more pleased with the way things went. I loved the way that they understood how important that my dog is to me. I knew instantly that they were going to take great care of her; and they absolutely did. "

 July 6, 2021

" Some of the front desk workers were excellent, especially the one who got me water and assured me he was in good hands and explained the no-fear commitment since he was taken to the back without me. but when i checked in (blood dripping from my dogs eye) the desk person (don't remember her name, had short hair) didn't seem concerned because he wasn't crying and made it seem like I wouldn't of been seen. I told her it was mostly due to adrenaline and him being in a new setting was exciting to him, otherwise he would of been still crying. Luckily either the nurse or the doctor saw him while we were checking in and assured me he would get seen. Thank you guys so much!! "

 July 6, 2021

" Constant communication was integral in my ratings… "

 July 6, 2021

" I can’t think of anything that could have been better. In an emergency situation, and on a holiday weekend, all you want is for your pet to get better. With the help we received for our cat, Chuckie, he was able to survive and come home with us the same day after a snake bite. We are so thankful for the us facility and its staff! "

 July 3, 2021

" The care and concern for Zeke was beyond what I expected. It was wonderful to have such compassion for my baby. Getting a call to follow up was reassuring. Thank you for everything you did to make Zeke as comfortable as possible. Thank you again "

 July 3, 2021

" My dog was positive with parvo and the nurses and doctors were very helpful, we decided to do the treatment at home and they explained everything very well. My dog is now doing so much better and i am forever grateful. "

 July 2, 2021

" Have more appointments so we would not need to pay such a high dollar amount for a Emergency room visit when a regular appointment would work just as well. "

 July 1, 2021

" Our dog developed some health issues in the past year and has been in hospital twice receiving excellent care each time. Every one of the staff I have come in contact with have been welcoming, caring, extremely professional and skilled. We are so happy we found First Pet Vet with both emergency and routine veterinary care available that we have made them out primary care facility for our little four legged family member. "

 July 1, 2021

" The staff was always friendly and answered all of my questions! I felt comfortable leaving my elderly dog in their care, and knew that she would be monitored and taken care of. No matter how messy she was, they cleaned her up and cared for her. I am so grateful that they were available to take her, despite living about 40 minutes away. None of my local vets would see her, and I was very upset. A few people recommended 1st Pet Chandler and I am glad we went with them! "

 June 30, 2021

" I felt more at ease. I knew that Bageerah would receive the best care possible. "

 June 29, 2021

" Dr Danielle was amazing!! Very caring and patient "

 June 29, 2021

" Me and Charley love you guys! You all treated Raina like your own and comforted us in our fears. The customer service and quick care is amazing. Thanks for caring for our baby!! "

 June 29, 2021

" Quick diagnosis of the issue was extremely helpful. "

 June 29, 2021

" Wait times were long but I understand there was a lot of people . "

 June 26, 2021

" The only frustration we had was the discharge process. We had to wait a very long time both times we were discharged. Other than that everything was amazing. Most of all Dr Keener. She was wonderful and kept us in the loop the whole way through. Even went out of her way to send pictures of Milo while he was there and my girls were missing him. "

 June 25, 2021

" Technician upon exiting informed me doctor had emergency and wasn't able to speak to me would like to have spoken to the doctor "

 June 24, 2021

" The wait time was out of control. Triage was quick, but X-ray and conversation with the Dr. took hours. "

 June 24, 2021

" They made it very easy as I left my cat there to be seen as soon as they could fit her in (it was not an extreme emergency).. The vet called me once she had taken a look at her. She let me know in clear terms what they needed to do, the possible options, and the estimated cost. After the x-ray, she called to let me know their thoughts and the possible options. Based on the vet's recommendation, we determined the more extensive treatment was not necessary that night, and I was then able to pick her up and follow up with her regular vet at a later time. Everyone was very friendly and showed concern for my cat. "

 June 24, 2021

" Everyone was nice. I was there for just under 3 hours. My dog was there for swimmers tail and then also a minor dog bite wound. The only confusing thing was that in my discharge folder there was an education print out for valley fever that I am not sure why it was given to me… "

 June 24, 2021

" I took my dog on as an emergency patient and all of the steps were explained well and proper expectations were set at the beginning of what I should expect which made a very emotional situation easier to deal with. The office was incredibly busy, but I felt like all of the staff managed the work load extremely well and professionally with zero effect to their level of customer service. I also appreciated the after care consultation I received. It was very thorough and has been critical in my success at the continued at home recovery of my dog. "

 June 22, 2021

" Thank you so much for taking care of my dog Jack! He is already doing so much better. This was my first time going to 1st pet so I had a lot of questions and everytime I called the front desk answered them all and didn’t make me feel like I was a bother. They were sweet and professional. At discharge, I was explained everything and they even caught a overcharge and was refunded at the spot. Everyone here is amazing! Thank you again! "

 June 21, 2021

" I appreciated that they explained all my options, and broke down all costs and that there were no suprise charges "

 June 21, 2021

" The doctor was very thorough in providing us with update on status of our pets injury. "

 June 20, 2021

" I wish they had kept my dog overnight on his initial visit because he had several more seizures and my phone was on silent so I missed their phone call saying to bring him back. I just feel if they had kept him they could have taken care of him when he had the other seizures. We brought him back the next day and he received very good care. "

 June 17, 2021

" Keep us updated on status. "

 June 16, 2021

" One thing that particularly went well was that it was cost efficient. They stayed on top of communication as well as being very informative on the situation with Echo. "

 June 16, 2021

" The three hour wait time. I don't live in the area. "

 June 16, 2021

" 1st Pet was amazing. Brought our dog in for a heat stroke and they immediately took him back before paperwork was filled out. He was kept overnight and I was able to call at 2:30am and they gave me an update. The vet called at 6:30am to let us know our fur baby was ready to come home. About a year ago our daughters cat was caught in the sofa and was hurt. We took him to 1st Vet. They came and took him and then brought him back telling us he had some broken toes. They didn't charge our daughter. Thank you and I'll recommend 1st Pet to anyone. "

 June 16, 2021

" The doctors were so very polite and explained Peppy's condition and treatment in a manner that I could understand. "

 June 16, 2021

" If someone could have made a referral for my pet to see a specialist, it would have helped a lot. Otherwise, the vet and technicians were all great. I can't image a better vet than Moentk. She listened to my concerns, explained everything very well, and sent an article for me to read and referral names to call right away. "

 June 16, 2021

" We waited rather than drop off and it was a little over an hour, which was very reasonable for an emergency. Staff was efficient and caring about our dog. "

 June 12, 2021

" The staff at 1st Pet was so professional and friendly. They were very compassionate when it came to my dealing with my sick dog Piper. I have used them in the past as well as recently and would recommend them to all of my friends. "

 June 10, 2021

" Staff is kind and professional. I'm always impressed with the service and care for my dogs "

 June 10, 2021

" I think you have a very professional hospital. Maybe have more signs to tell people to slow down upon entering property when they have an emergency. Tendency is to speed upon arrival I found. "

 June 8, 2021

" Nothing to make it better. The care given to our pet, Dudley. "

 June 8, 2021

" Everyone was very friendly and took great care of my dog "

 June 8, 2021

" Everything was great! "

 June 8, 2021

" Overall a very pleasant experience. The doctor was very informative and took so much time to call and advise us during every step of the surgery. Highly Recommended! "

 June 6, 2021

" The team seemed was friendly and efficient, didn't wait very long before Max as seen, and he was released in pretty short period of time as well. Wish the Dr. had recommended we take him directly to get an ultrasound, rather than wait a couple of days, we ended up taking him the next day, and were VERY glad we did. He had pancreatitis, and ARECA was able to get him on fluids and pain meds sooner. We took Max here first because they performed life saving surgery on him a few years ago, I would go back here for emergency services. "

 June 5, 2021

" You all treated us with a lot of respect. And you all sent pictures of my babies progress! Thank you for everything that you all did for us. "

 June 5, 2021

" Thank you for taking care of Jackson. All the staff and doctors have been great. You have such a great team of people. We are very appreciative of all you have done. "

 June 3, 2021

" We really appreciate the urgent same day appointment as our pup had a bite injury that was infected. Our baby got great care! "

 June 2, 2021

" Blackies care was Superb and the technician and doctorhelped us understand the entire process as well as the care at home that was needed. The staff helped us get the "CareCredit" needed to cover the costs and waited patiently while the application processed. Thank You all Very Much! Our baby boy is doing great and starting to get back to his old frisky self. "

 June 2, 2021

" Everyone was super helpful and listened to our concerns. They constantly gave updates on our pets procedure and wellbeing. "

 June 2, 2021

" Would have loved to have been in the room with the doctor to better explain my Izzy’s problem. Sometimes face to face you remember things better. Not a fan of just turning her over to people I don’t know. I’m assuming/believing she was handled with love. Thank you for helping Isabel. She’s feeling much better. "

 June 2, 2021

" I didn’t actually see the doctor with my pet, but my conversations on the phone with her were very good. I also liked the fact that someone called a day or two later to follow up. "

 June 2, 2021

" Finally a Dr. that is progressive and really listened to and cares for the long term well being of Kiefer. We struggled for two months with eye doctors and the family vet to heal his eye ulcer and nothing worked until surgery to get him out of awful pain. Three days after surgery to remove his eye and he’s almost 100% back to the dog we love SO much❤️ Thank you for the excellent care! Immekus Family "

 June 1, 2021

" Great follow up to see how pet was doing after treatment. "

 May 27, 2021

" I am overall please with 1st Pet Veterinary and am grateful they were able to take our pet in immediately. The only thing that I feel could have been handled differently is Dr Keaner, never came to speak with me after the procedure was done. A Tech came and spoke with me and gave me instructions, but it would have been nice to have met and spoken to the Dr who performed the procedure. It might have been a minor procedure to her, but, as the owner of the pet, it wasn't so minor to us. "

 May 27, 2021

" I really appreciate the availability of the 24/7 emergency services. The vets in my town 40 miles away as so over worked they can't handle urgent care situations. "

 May 25, 2021

" Everyone was quite friendly and helpful, we were very happy with the level of care. I just wish you also had an internal specialist on staff, but other than that...perfect. "

 May 25, 2021

" The wait was pretty long, but with Covid still ongoing I understand the extra precautions with cleaning and drop off protocols take longer than usual too. "

 May 25, 2021

" Dr. call with explanation & directions for off the shelf medications. Just great service! "

 May 25, 2021

" The tech was thorough and made Lucky comfortable. The doctor took the time to find and review pending labs and was very caring about Lucky’s treatment. I have always been glad to have this excellent ER nearby. "

 May 24, 2021

" I’ve had to take 2 of my dogs for emergency services. The process was simple & efficient and they were very busy. I especially appreciate my interaction with the entire staff. They were sympathetic to the fact that I had to drive an hour to get there. I highly recommend this facility. "

 May 23, 2021

" I was extremely impressed with how compassionate they were toward my cat, who was very I'll at the time... She absolutely hates car rides and so the car ride to the hospital, by itself, was a major trauma for her. Due to covid related restrictions I couldn't stay with her, but the hospital staff sent me a picture of her about an hour after I had dropped her off, just to ease my mind and let me know she was okay. So appreciated! They then explained to me that, in the picture, she was still in her carrier because she was too nervous to come out as a result of her anxiety that day. So instead of forcing her out, they simply set her carrier, with the door open, inside the kennel she was assigned to, so she could come out when felt most comfortable. It was a small gesture of kindness, but to me, it proved these people genuinely care about the well-being, and overall happiness of the animals they treat! I will, without a doubt, be bringing all of my animals to 1st Pet from now on! "

 May 22, 2021

" The biggest challenge with 1st pet is that there aren’t enough of them in the valley to accommodate the number of pets needing their services. That’s what I would change. Get at least three more valley locations open. "

 May 20, 2021

" I think it all was excellent. I will continue to drive an hour away to get the kind of treatment First Pet provides "

 May 20, 2021

" So grateful for all of the doctors and vet techs who have helped our dog, Melia. Everyone has been so caring and compassionate during a very challenging time. "

 May 18, 2021

" I was so upset and frustrated with my regular Vet when I brought my little fur baby in. 1st Pet worked diligently getting all the information from my Regular (now previous) Vet. It took three times to get her blood work by 1st Pet and the same amount of times for me. Unexceptionable. 1st Pet was on top of everything immediately. They did everything a good Veterinarian would and should do. My fur baby is doing well and 1st Pet has called me twice now to check on her and twice to update me on her test results. Pica says thank you for taking good care of me and so does my Mom. I have had other fur babies there and it has always been a good experience. Thank you to everyone for showing her good care and love. "

 May 18, 2021

" This was the most traumatic event that has happened to my and my dog. The staff member that texted me a picture of him with a cute message honestly made all the difference, and I am so thankful for the compassion in the people that work there. "

 May 18, 2021

" I was worried sick about my little Trusty. Medication you sent home with me is helping him. He is able to walk he will not jump up on the couch with his little stairs. I put him up on the couch with me but he's walking and bless his little heart .I have not given him pain medication just the steroid muscle relaxers. Thank you for calling yesterday and checking up on him. I am still giving him the muscle relaxers morning and night. "

 May 15, 2021

" Great attitude and customer service. "

 May 15, 2021

" I brought my cat to 1st Pet last month for emergency care last month. Although he couldn't be saved, the doctors who treated him (Dr. Sanchez and Dr. Richardson) stayed in touch during the night and explained his condition with compassion. That kindness and empathy continued as he was euthanized. This past Monday, I brought my dog in after a frightening fainting episode. Again, Dr. Sanchez explained her diagnosis and we discussed a treatment plan that makes sense. My experience with 1st Pet has been so positive that I have decided to transfer both of my dogs routine medical care to 1st Pet. "

 May 14, 2021

" You guys are always great. Patient, understanding, and compassionate. Thanks for all you do. "

 May 13, 2021

" My pup, Buddee was taken in thinking he had a seizure but the vet found out he actually hurt his lower back. Her through examination is what found my pups problem. Thank you so much. I think If I took him elsewhere they would’ve just taken my word and treated him for seizures. Thank you 1st Pet A couple of days before we used your services for an emergency as well. My pup 2lbs was bite in the face by our older dog. Injuries his eye. They took him in right away because we thought we were gonna lose Dr Peppers eye. Thanks to y’all he still has his eye and he’s not blind. Thank you to the Vets and staff for caring for my 2 boys❤️ "

 May 11, 2021

" Communication was excellent. "

 May 11, 2021

" It would be nice to have the ridiculous Covid restrictions removed as has already been done so by the Arizona Governor so that I could have been with my boy during a scary time for both of us. On the other hand, I had no doubt that Mufasa was going to receive the best care possible by the way the entire staff addressed my concerns and interacted with him. "

 May 11, 2021

" I was shocked at how fast they worked. I will use first pet for all my emergency vet needs from now on. "

 May 11, 2021

" I was very happy with the care and concern shown up my pet. Unfortunately it was not the outcome any of us would have wanted and she has to cross the rainbow bridge the next day to make it so she would not have to suffer any longer. I appreciate being able to get the CT scan I desperately needed to find out if the tumor was operable or inoperable. I want to thank the staff at both locations for helping me get my answers. "

 May 8, 2021

" Doctor Jhadwani, all of the technicians that we spoke with and worked with in person, and every person I spoke with on the phone was helpful, caring, attentive and communicative. Nobody wants to have to take their furry babies to emergency care, but if I ever have to do so again, you can guarantee that 1st Pet will be where I choose! The only thing that I wish could have been different is that my little darlings had never gotten sick in the first place! "

 May 8, 2021

" Dr. Sidaway provided me with extensive and detailed information via telephone. All my questions were answered and am glad that he was able to see Channy in between his surgical procedures scheduled at 1st Pet. Excellent consultation! "

 May 6, 2021

" Great customer service! Everyone is so friendly and caring. We are glad we switched our dogs’ care to 1st Pet. "

 May 6, 2021

" I attempted to explain that my dog had just eaten the material stuck in his stomach, and I just needed help inducing vomiting. However I was told I may need to go to another facility, and then I may need to wait for a surgeon to be available. In the end once they got him to throw up all the material he was able to go home, so I felt I was overlooked. Ultimately I appreciate the work the team and the staff did to help my dog, in the middle of the night, I will be using them in the future for an inevitable future event "

 May 5, 2021

" I was visting AZ from Calif and my poodle got sick. I was already scared but my interaction with the technician's and the doctor made me feel safe and secure knowing my poodle was getting the best care. Thank you so much for caring for my Raja. "

 May 4, 2021

" When I first brought my dog down, I was informed very quickly that the hospital was on diversion. I chose to bring him home to wait, and each time I called back, everyone was super friendly and apologetic, (no reason to apologize, I totally understand it’s an emergency vet!). I called back the next morning about 4 o’clock, and was told to come right in. When I got there, they brought him right in, and the doctor called me very quickly. The doctor was awesome and explaining everything. I couldn’t have asked for a better experience! Every time I come, my dogs are well taken care of and are happy to go back! "

 May 4, 2021

" The staff is great, and I trust them to provide care for my pets. More availability of appointments, so it won’t be necessary to go through emergency, and need to wait till midnight (due to actual emergencies coming in and rightfully taking priority). "

 May 1, 2021

" Now that COVID is under control, it would be beneficial if I could come inside and comfort my pet while we wait. I REALLY appreciate the photo you sent me showing my dog looked well, but since he is family and I cannot explain to him what is happening, I would really like to be with him to ease his stress. "

 April 30, 2021

" The experience was totally appropriate and I appreciate everyone's assistance! "

 April 29, 2021

" Lower the price to $145. "

 April 29, 2021

" The only thing I think I would have preferred is maybe text updates or not knowing if we should wait in the parking lot or go home. It was our first experience with this kind of emergency so we weren’t sure what to expect. On the good side everyone we interacted with was extremely kind and patient. You guys made a scary situation much better. Thank you! "

 April 29, 2021

" Everyone I came in contact with was so kind and thoughtful. Our poor baby was in bad shape. He is doing so much better after seeing Dr Keaner. Your front staff, your tech and docs were outstanding. I am so thankful that such a great place is available all the time. Nothing worse than your beloved pet needs urgent help and you don’t know where to go. This is the second Lab that you all have helped or made it better for them. Thank you for being there! "

 April 29, 2021

" I brought my puppy in for vomiting and bloody poops and was freaking out. The staff was so nice and made me fee really comfortable. They explained everything from the initial exam to the after care for my puppy in great detail. Everyone was just so nice and calming. "

 April 27, 2021

" Explain the critical care sheet a little more gently. When you have a critical care pet maybe explain and not allowing owners inside maybe have someone come back again to check on them physically to let them know hey the vet and team are working on your animal right now and making sure they are helping her x, y, z and it may be a little bit before you get an update from the vet because it’s important that the vet does these tests and whatever else first. I felt like I was waiting forever to hear my dog may have died. It was awful. When I called to get a status update I was told the vet would take about 6 more mins to call me back. That made my anxiety worse thinking oh god they won’t tell me if she’s alive and ok. So a little more communication there would be nice. Maybe another picture too if your pet has to stay the night especially since you can’t go see them "

 April 27, 2021

" When I first called and explained that I had given too much insulin to my cat, I was instructed to call poison control and get a case number. I did question why because the vet should know insulin overdose protocol. When I arrived at the office and explained that poison control has not called me back they said I didn't need to talk to them, it was ok not to have talked to them. It was not a big issue except it wasn't necessary to call and it want poison. I must have been a new person at the desk. Other than that, they saved my cats life and I am very, very grateful "

 April 27, 2021

" Thank you all so very much taking such wonderful care of my precious lab!! All staff went above expectations in communication of treatment; how he was progressing daily; and care and understanding of how special he is to our family!! Our lab made a quick recovery and is back with our family!! Thank you again for the excellent care of our beautiful lab!!! "

 April 27, 2021

" The staff handled my pet very well. He is very protective. He can be very aggressive and they were able to sedate him to take care of his paw. He came out happy and is feeling much better!! "

 April 27, 2021

" I was so worried about Nelson but everyone was so kind from the very beginning. They were so sweet when I kept calling for updates + were just so excited when I saw them w/ Nelson. Thank you to everyone I got to meet there! You all are wonderful! "

 April 22, 2021

" Absolutely nothing. Everything was perfect "

 April 22, 2021

" I am very thankful I was sent to this clinic. The staff was wonderful and the vet who cared for my cat called me and explained everything. The “Covid” restrictions are stopping personal interaction, but they did a wonderful job in spite of that. "

 April 18, 2021

" Not being able to be in the clinic during the exam limited the care my pet could have gotten. Unable to share all the symptoms and behavioral changes in my cat was frustrating. Initially tech said he might have been stung by a scorpion and then we had to leave our cat there for several hours until a vet came on site at 7am which was frustrating at 4am. So symptoms and behaviors not likely observed as cat must have been kept in his crate whole time. Vet told us he was stable and could be picked up. After getting him home and out of crate all his symptoms were present. Had to wait another 24 hours to get him into our regular vet. No diagnosis by your vet. Our vet took vir blood test and urinalysis which showed up as UTI. Frustrated that this wasn't recommended at ER since vet said his red blood cell count could indicate dehydration. Please lose the covid theatre and let pet parents in for exams. "

 April 15, 2021

" I understand that due to Covid, the way of servicing those who come to you had to change. I would encourage you to begin to rethink and begin the process of getting back to normal operations. I had a 6-hour wait and did not pick up my pet until midnight. This can't go on too much longer people are getting tired of this. "

 April 15, 2021

" Without a doubt, our experiences at 1stPet have been outstanding. The vets are well-trained, friendly, and caring. Everyone at the clinic/hospital is the same. We pass by another vet center to go to 1stPet. "

 April 13, 2021

" The people there are very kind and attentive and they helped me out so much with my pet. It was easy to communicate with them and the doctor got back to me with advice whenever I called to ask for advice. I will use them forever and I will recommend them to anyone. They are very professional and are very helpful. "

 April 13, 2021

" Forgot to take out Catheter but caught it before we left! Thank you regardless, just want to give a heads up. :) "

 April 13, 2021

" all went pretty smoothly and I was able to wait for her at home which was good. "

 April 10, 2021

" My wait time for drop off & pick up was short. Technicians were friendly & explained the take home meds very well. The Dr. took the time to experience explain the need for surgery & exactly what would be done. It was an emergency trip & I had no worries about leaving my dog with them. "

 April 8, 2021

" I would have not done a single thing differently. Every interaction that we have had with this vet office has been outstanding!! They have helped in 2 very scary situations with my dogs and I am grateful every time that I choose this vet office. The staff is always so nice and does a great job with explaining what is happening and making you feel at ease. I really truly appreciate every single person who works at this office. "

 April 8, 2021

" Very happy with my experience "

 April 7, 2021

" Not have curbside drop off, but I understand why and am glad you are doing it now, during the COVID crisis. "

 April 6, 2021

" The level of care and communication is always remarkable. Everyone I interacted with, although it was crazy-busy, treated all my concerns with patience and compassion. "

 April 3, 2021

" The people I delt with were very understanding of our situation that our pet was having. They have took her in and kept us informed on their progress. The doctor was very informative and caring for our pet which helped to put us at ease. Would refer anyone to 1st Pet vet to care for their pets. Big thanks to the whole crew there. "

 March 31, 2021

" Thank you for taking great care of our JJ. "

 March 27, 2021

" By the time I got at 1st Vet another Vet had come in took Cody in right away gave him exam an medical plan pls meds. The anti nausea shot worked really and I have been following medical plan. I plan to Follow up with Dr Stanton. "

 March 26, 2021

" If I could go in with my pet and talk to vet in person. "

 March 26, 2021

" Loved the technicians! Made me feel like there are no stupid questions, and they really want my boy Goose to get to feeling 100% again. Such tough conversations, but I felt that they were comfortable speaking to their experience and what they’ve seen, and made sure I was able to make the right decision for me and Goose. Thank you all!! You do good work! "

 March 23, 2021

" Thank you so much for getting my kitty in to be seen, I very much liked your dropoff/ pickup process to get them in ! "

 March 23, 2021

" I felt very welcomed, and the staff was amazing. I truly felt like they would take loving care of my pet. I loved that the Vet spoke honestly and openly with me. I also loved that the information was passed seamlessly on to my personal Vet who called to follow-up the next business day. Nice loop closure. The only things I didn’t love, was that it was super expensive (kind of expected for an ER), and I waited for an hour in the parking lot to pickup despite calling ahead. Thank you for all you do. You are appreciated! "

 March 23, 2021

" You all took care of our doggo so well and explained everything that was going to be done. "

 March 21, 2021

" Everything has gone very well. Jack is on his way to recovery. Thank you..... "

 March 20, 2021

" Shorter wait time. And I had to call several times to check in to see if my dog was ready. It would have been nice if the staff had let me know, as I waited longer than I would have had I know he was ready to go. Otherwise we had no complaints. The doctor was wonderful and I especially appreciate that she has called to follow up several times since our visit and seems genuinely concerned about my dog's health. "

 March 18, 2021

" Communication regarding status including photos of my pet. Kindness and professionalism of everyone I encountered "

 March 16, 2021

" Loved the communication and updates. Everyone was caring and understanding. It was very comforting during this difficult time. "

 March 16, 2021

" Start allowing at least 1 person in with their pet. Also wanted to comment regarding the technicians who were amazingly nice and helpful. Deandra at the front desk went above and beyond in keeping us informed and even sent us a picture of our dog showing us that she was doing well. This made all the difference in the world as we were so worried and we are so thankful she was working when we came in. "

 March 16, 2021

" Everyone was kind, professional, attentive. It was refreshing to have this type of customer service especially when you’re stressed out and worried. The staff is empathetic from the people who answer the phone to the techs that come out to your car to the doctor. I would highly recommend this facility to anyone with a sick or injured animal. "

 March 16, 2021

" Keeping Covid safe but being able inspite of covid to keep me informed of how my pet was doing. "

 March 15, 2021

" Nothing "

 March 15, 2021

" Explained the conclusion a little better- was told my cat had a dental abscess but there was no information to back it. I'm glad it was drained, and he's back to being a healthy kitty. "

 March 11, 2021

" Helped us quickly with an emergency with our dog. "

 March 11, 2021

" I understand the need for speed regarding emergency services, but sometimes I did feel overly rushed by the staff I interacted with. I know it is a difficult balance to find as I am often in a support role for emergency situations myself, but this would be the only area I could see for improvement. Overall it was a good experience. "

 March 11, 2021

" Considering the social distancing factor, the whole process was quite smooth from initial phone call to picking up our pet a few hours later. "

 March 10, 2021

" The one thing that I truly appreciated was the follow up calls, from the attending doctor, awhile my dog was in their care. "

 March 10, 2021

" I didn’t know you had to call the phone number to get you to come back and pick up the paper work after my dog was taken in. I wasted almost 40 mins not knowing this "

 March 7, 2021

" We brought in our 8 week old puppy, Theo, who was vomiting & not eating ro drinking. We were concerned he had Parvo. Honestly, we were very fearful of leaving him in a hospital where three wer other sick animals and where we couldn't see what was happening to him, who he was in contact with or what was being done to or for him. The staff reassured us that they were taking the utmost precautions, keeping him in his crate and isolated in a room especially since he wasn't fully vaccinated yet. They explained wht they did, how we could best care for him. They also did a follow-up call teh next day to check in on hom which was greatly appreciated. The staff was amazing and God forbid, but should we ever need emergency care again - we'll be taking Theo back to 1st Pet! "

 March 7, 2021

" The tech and veterinarian we're near excellent. The phone call staff and one singular front desk person we're okay, so maybe have tech staff train on what to look for when answering the phone and when people run in with emergencies. "

 March 6, 2021

" I liked the fact that they kept me informed about all the treatments. "

 March 4, 2021

" You are all always very friendly and you can tell how much you live the animals. You are good at making us feel at ease, especially when we can’t come in with our dogs. Looking forward to the day we can come back inside. "

 March 4, 2021

" Had a great experience. Every staff member practiced proper covid safety measures. The staff was friendly and helpful. The doctor spent a lot of time going over options for my dog’s care and thoroughly explained the treatment plan we decided on. Previously, we lived in North Phoenix and visited your office up there - had good experiences each time. When we moved to Ahwatukee and needed emergency care for our dog, we chose to visit your Chandler office, despite there being several other animal hospitals closer to us. We are happy we made that decision. "

 March 4, 2021

" Your COVID restrictions make this impossible, but I would have liked to see the staff interaction with my dog and speak to the veterinarian directly rather than the phone calls. Communication is much better face to face. This said, the issue my dog has that brought me to you is getting better with the treatment prescribed and I am grateful for your service. "

 March 4, 2021

" Charge less "

 March 2, 2021

" Did a great job given the circumstances "

 March 2, 2021

" I am glad I chose to take my dog for urgent treatment to 1st Pet Vet - Chandler Emergency. I was very happy with the doctor's interactions with me especially with the unexpected follow-up call I received the day after the initial visit. "

 March 2, 2021

" They provide updates which was greatly appreciated! "

 March 2, 2021

" Excellent doctor, very informative. Payments are just extremely steep and do not accommodate to anyone's financial situation. "

 March 2, 2021

" I was very happy with care my dog received throughout her whole visit with emergency surgery. I would recommend 1st Pet to everyone. "

 February 27, 2021

" Great staff. I really like that you call for follow up on our dogs status "

 February 27, 2021

" Very friendly "

 February 25, 2021

" Lucy is feeling MUCH better! Thank you! "

 February 23, 2021

" This is the 2nd time my pet has visited 1rst. Pet Vet. and I been content with the high standard of care that has been bestowed on my pet. The con would be the bill was a bit high, but then again my little sweetheart deserves the best. Lastly, the staff even call me to follow up with my pet's progress. "

 February 23, 2021

" This was my first pet emergency as a pet owner and I want to thank you guys so much. You all were amazing. You all were so helpful and comforting and explained everything so thoroughly and well. Thank you again "

 February 23, 2021

" Loved that after our visit they called with concern for the pet to check up on him and ask if we had further questions or concerns "

 February 23, 2021

" When we got our baby home I was very concerned with how she was acting (first time having a dog go throughsomething like this) I called in and the tech talked me through all of what I was seeing and really helped me to calm down. I litteraly called 5 other places before I got to 1st pets when my baby hurt herself and forever more they will be the 1st I call for my fur babies. Thank you. "

 February 22, 2021

" You tested for things my regular vet never mentioned and found the problem. Thank you for your thoroughness! Even though it's a long drive I will be coming to you in the future! "

 February 20, 2021

" I can’t imagine anything needing to be done different. Everyone was kind, and wonderful, we’re so thankful to your clinic for saving our baby. "

 February 20, 2021

" I was shocked that my dog was calm and did not try to bite the staff as she is usually reactive and always wears a muzzle in public. She is a fearful girl and she did amazingly at this clinic! So happy I found them! The tech brought her out without the muzzle on and there was no tension! "

 February 20, 2021

" Everyone seems to genuinely care about Penny when I called and also when I took her in. Thank you. "

 February 18, 2021

" The phone situation needs to be re-evaluated since it kept showing up as a blocked number and my phone would automatically ignore it. "

 February 16, 2021

" I would say the only thing is calling when you’re about to start treatment if it is an emergency because I was sitting in the car wondering how it was going but other than that, the staff, doctors and front desk were extremely thorough and kind! "

 February 16, 2021

" Thank you so much for taking in my dog, Chloe when her eye ruptured. I was panicked and a complete mess and you guys made it so quick and professional with lots of details. I am so thankful for you taking care of Chloe and returning her to me in the best shape possible. "

 February 16, 2021

" The visit was perfect and receiving a follow up call to see how my pet was doing was extremely appreciated. "

 February 16, 2021

" Thank you so much for the care you gave to my Cowboy. The entire staff were very compassionate. "

 February 16, 2021

" Everything from the first call to picking up my dog was amazing. I will only use this facility for all my pets needs "

 February 13, 2021

" Amazing job everyone! Highly impressed with your service. Thankyou so much. Cowboy thanks you too! "

 February 11, 2021

" The process went quickly and in just a few hours we could see an improvement in my dog's condition after visiting 1st pet. I also appreciated the upfront transparency to pricing so there were no surprises after treatment. In addition, it was nice of the office to follow up with me the next day to see how my dog was doing. "

 February 10, 2021

" I've visited this location about 3 times for an emergency with my mini aussie brandy, each time they found out what was wrong with her and took care of her until I could pick her up and sent me home with the medications needed. I appreciate all the people working at the elliot and alma school location. thank you "

 February 9, 2021

" Pet parents are very observant of pet's daily behavior. If they say something's "off" or wrong, you really have to listen and get to the bottom. I really appreciate that dr. moenke and dr. reniker, those two in particular, are really digging deep to help my dog. Other vets and vet techs have also been great. "

 February 9, 2021

" Acted fast to make my pet stable and comfortable . "

 February 9, 2021

" Let the person come in with the pet!! "

 February 9, 2021

" My visit was really good despite the circumstances. The staff went above and beyond by sending me pictures of my dog as he stayed over night. This meant so much to me because I was very worried about him after the seizure he experienced. The staff was amazing and gave my updates on how he was doing and the doctor did as well. He made sure to explain everything and gave me options for treatment. My dog was there over 12 hours but I understand there were more critical pets to be seen before discharging him. Thank you for taking care of my fur baby! "

 February 9, 2021

" I had been turned away by two other offices for my cat, Kansas. She had never had any issues before and I was so worried. Everyone was extremely kind and thankfully it didn't seem like anything too serious was going on. Kansas is feeling a lot better and I am so thankful I was squeezed in! "

 February 8, 2021

" I had no contact with the doctor only the tech. I would have liked more education. "

 February 6, 2021

" Allowing people inside with their pets. My dog is extremely anxious, which always makes it worse for her being taken inside alone. Staff was great following up with the procedure and how my dog was doing. "

 February 6, 2021

" Excellent customer service and quality care! I do wish First Pet wasn’t so expensive. I feel people sometimes have to let their pets suffer because they can’t afford emergency services. "

 February 4, 2021

" Keeping me advised on how my animal was doing "

 February 4, 2021

" Everything was extremely professional and caring. "

 February 4, 2021

" After having our puppy for two days, he came down with Parvo. Your staff was so caring, honest, and so helpful in navigating his care! It looks like he’s going to make a full recovery and we could not be more grateful to your doctors and care team. "

 February 4, 2021

" Everyone was great. I was especially impressed by the time and detail that the doctor took to be sure that I understood exactly what was going on and what would happen during our emergency visit. I was worried because of covid and waiting in the car that I wouldn’t know anything that was happening. But I was kept aware of each step of our dog’s care. Thank you for taking such great care of my fur baby! ❤️ "

 February 2, 2021

" The Doctor explained all of the possible tests and treatments that could be done and then helped keep the cost down by advising which ones would be least helpful to diagnose and treat but still allow her to give an accurate diagnoses. "

 January 30, 2021

" Dr. Moentk was very kind and took time out of her busy day to explain everything!!! I usually take my pets to the Gilbert Emergency Hospital, but they were 100% full; so I took my cat to 1st Pet and I was not sorry. They were great!!! I would highly recommend this facility!!! "

 January 30, 2021

" Let me in with my Pet otherwise it was good "

 January 30, 2021

" Everything about our visit, other than our dog being in pain, was what we were expecting from 1st Pet Vet Emergency. The service was great and the technicians were all very knowledgeable and informative. They made us feel comfortable that our Sparky was in good hands. Would recommend them to all. "

 January 30, 2021

" I was going through a very difficult situation... losing our family dog. The entire staff that was working around 8-8:30 pm on 1/27/21 was absolutely amazing. I am so grateful for their knowledge, skills, and kindness. "

 January 28, 2021

" I was given a donated carrier to bring my kitten home. I really appreciated that! "

 January 26, 2021

" Ease of getting our dog in on a Saturday. Communication from all staff members. Timeliness of the appointment. Thank you! "

 January 23, 2021

" Not waiting over to hours to administer pain meds for Kai. Also Kai is my support fur partner and we both have anxiety seperation I would’ve felt better if I could have been with him when pain med were administered. I must say that it was very comforting to me when they texted me couples of pix of Kai and a message “Kai Loves Mom” can’t tell you how much that meant to me.. thank you for that. I’m very greatfull "

 January 19, 2021

" As always this location is amazing, in most cases they have to work with us on the emergency/urgent visits and each time they are professional and do a great job. love this place. "

 January 19, 2021

" I did not have to waste any time I was out of there in no time flat and they were very complete with the work that needed to be done. "

 January 19, 2021

" Excelente servicio �� "

 January 18, 2021

" All the staff showed kindness and concern for me and my pet during his recent illness. They answered my many questions and all my phone calls to check on my puppy with compassion and patience. I would highly recommend 1st Pet to anyone who has a pet who needs medical attention. They were the greatest and I am very thankful that is where I went for my puppy's medical emergency. "

 January 16, 2021

" Dr. Goldman was wonderful when she spoke with me about Bernie. She was very patient with me and thoroughly explained every detail. The only thing that could’ve been done better, really isn’t something you’re totally in control of. I feel badly for the animals having to wait in the cage so long, before seeing the doctors. But, I know how inundated every veterinarian is right now! Everyone stay well! "

 January 16, 2021

" You guys were great. Took excellent care of my Tupac. Also I loved the text messages with the updates. Keep up the great year. Stay safe and have a great 2021. "

 January 11, 2021

" The details explanation of results of testing for Ruby was unexpected. For a concerning situation with Ruby I was well pleased with the staffs attention to her. Thank you for you care and caring. "

 January 10, 2021

" Everything was awesome. "

 January 9, 2021

" This is the second time unfortunately that we had to take our dog in for laceration repair, but the experience we had at 1st pet was much better than the other hospital. I feel that my dog was fully examined and all necessary care during and after surgery was fully explained. "

 January 9, 2021

" Offered better options for medications. My cat couldn’t tolerate the liquid meds.. I had no idea there was a one time shot option. I would of chose that first. Instead I had to bring my cat back for the second time. Other than that, it was a good experience. Will definitely recvomend. "

 January 9, 2021

" Pricing is extremely high. I was not informed about all treatments and when I got home I had to call to find out what was going on. Overall I am extremely happy but since you asked, I mentioned it. I would never have brought it up because everyone was so kind and nice. They took care of my fur-baby in a time of need and made sure he was comfortable. That means the world to me and I am very grateful. "

 January 7, 2021

" Professional, confident, assuring, and awesome rates! "

 January 5, 2021

" Good service, my only complaint is I had to wait over 30 minutes in the parking lot to pick up my cat. Was told to pick up at 3, arrived about 315 due to traffic, didn't leave until almost 4. "

 January 5, 2021

" Emergency Doctor was outstanding. "

 January 5, 2021

" This place does an outstanding job, every person I interacted with was friendly, professional, considerate and efficient. Keep up the good work!!! "

 January 5, 2021

" The incredible customer service and followup were great. With how busy everything is, they still took the time to be friendly, helpful and smile. Thank you for taking care of us and especially our cat! "

 January 5, 2021

" The service was quick and I like being able to talk to the doctor not just a tech. "

 January 4, 2021

" Given the circumstances (long wait times, Covid precautions, holiday weekend) our cat was triaged and treated quickly and we were home with his medications much more quickly than anticipated! "

 December 31, 2020

" Our dog had a" dog bite" was pretty nasty. She ended up with a drain. "

 December 30, 2020

" I think everything wsa great. They staff was super helpful with my questions. I liked how I could leave my dog there and come back and pick him up when he was ready. They estimated time that it would take for my dog to be seen and treated was very realistic. I hope I dont have to but if I needed to go to the ER again for my any of my pets this is where I will go. "

 December 30, 2020

" Review your protocol for checking dosage prior applying to prevent an overdose since this did happen with Max Walker on 12-24-2020. We were pleased with the way it was handled for the anecdote and recovery treatment. "

 December 29, 2020

" Excellent. Thank all if you "

 December 29, 2020

" I was extremely impressed with the follow up calls. I got one the next morning but I also got one a couple days later. The staff has been excellent with helping me with referrals and sending X-rays immediately to other offices since I was from out of town. "

 December 29, 2020

" Great communication and follow up. I would like to have been with him, but understand because of the pandemic. "

 December 29, 2020

" Staff was very busy but still answered questions and helped out our dog. Very good about being upfront on the triage process. "

 December 29, 2020

" I didn't like not being able to be with my pet and talk directly to the doctor during the exam. "

 December 29, 2020

" maybe allowing one owner to come in with my puppy, I realize covid is here but to have masks and hand sanitizer available and still not allow one owner in is concerning. I am sure you understand we are trusting a small family member with you all alone. Thats hard to do for anyone. "

 December 29, 2020

" The tech estimated 4-6 hours wait time but the visit was done in 2 hours. A more accurate estimate would be preferable so I didn’t leave and go as far away while running errands. Dr Keaner was excellent. "

 December 28, 2020

" Not charge for a follow up visit "

 December 24, 2020

" Everything �� "

 December 22, 2020

" Everyone, the doctor, technicians and front desk staff were so helpful, friendly and professional. This is the second time I have been to this 1st Pet facility and both times were positive. I would absolutely recommend this facility and I would not hesitate to bring my dog back, if the need arises. I truly appreciate the updates from the doctor and her explanation from the tests and x-rays. "

 December 22, 2020

" Just a little quicker at night but I can totally understand why!! "

 December 22, 2020

" Staff could have not done anything differently. I and Ziggy, my Fur-kid and companion, want to thank you all for the kind, compassionate care given to us. We wish you a very Merry Christmas. "

 December 19, 2020

" Care and concern for our much-loved pet was top-notch. Our dog responded well to the treatment and medications prescribed.. I highly recommend First Pet when an illness or emergency can't wait. Thank you to the doctors and staff. "

 December 19, 2020

" Costs are so high nowadays. "

 December 15, 2020

" Never fun to take a pet to the ER at any time, much less at 1:00am. The protocol's in place were amazing and worked great. We felt safe, and our Pet was taken great care of...Thanks "

 December 13, 2020

" Dr. Underhill was outstanding. She was professional, knowledgeable, understanding, and courteous. She explained the situation with our pet thoroughly and went through all the options and costs. I recommend her highly, as well as the Chandler 1st Vet Facility. Thank you so much for your care and kindness during a stressful time. "

 December 12, 2020

" I was very happy with the overall experience. This was the first time we have gone here and I was happy we chose this place to take care of our fur baby. Doctor Moentk was super nice and explained everything to us. She would call and give us updates, as well as the other staff would check in to see how our cat was doing. Our cat does not like going to the vet, and can be grumpy, however the doctor was super sweet about it and made us feel better since we can feel guilty about how he acts sometimes. She understood how cats can be and that there is nothing wrong with it. Past vets have made us feel the opposite when we have brought him in, so this was a breath of fresh air. "

 December 11, 2020

" Wish you had another surgeon on staff.... having to wait 10 days for a consult is really a tough lift..... "

 December 11, 2020

" Every time I bring a pet in for an emergency exam, the staff do a really good job of making me feel like I’m not overreacting and doing the right thing for my pets. "

 December 8, 2020

" My boxer Lucy has not been properly socialized and the one reason I hate taking her to the vet or anywhere is I stress she maybe aggressive or scare people because of her behavior. There is not a single person Lucy has been able to tolerate outside of the people who live in our home. I did advise the staff prior to them meeting her that we have had to muzzle her in the past. However, the technician that came to greet us and bring Lucy inside told me after briefly talking to us that she has a way with most dogs so she wanted to see what would happen without the muzzle. I was floored and speechless as Lucy never once showed any sign of concern or anxiety about her. Lucy went right with her and there wasn’t any issue. That was the best feeling to see that. You have an amazing girl working for you and although we have a regular vet already I am thinking of switching vets because Lucy seems so much happier. Thank you for this positive experience "

 December 8, 2020

" Everything was perfect! It was traumatic experiencing this condition in our baby; but everyone at 1rst Pet made it less traumatizing and we knew she was in good hands! "

 December 8, 2020

" They did an excellent job of handling our little senior dog with a fractured jaw. The dental vet said that the work they did was perfect to get her ready for surgery. We would definitely recommend! "

 December 5, 2020

" Covid 19 and a very busy day make it difficult to complete this survey. On this day (12-3-20) the office was very busy so the wait times were very long at both drop off and pick up. Although I did not meet her, Dr Shannon Kafer did a good job taking care of this emergency. Thank you. "

 December 5, 2020

" In kindness and professionalism, you guys are always far beyond your peers! "

 December 2, 2020

" I wouldn't change anything, everytime I've gone to you guys you all have been very kind,compassionate and understanding "

 December 1, 2020

" What went particularly well was the drop-off service. We were able to go home and wait for the doctor's call. This saved us lots of time since we could get our usual chores done at home while you took care of our pet. "

 December 1, 2020

" Wait was way too long 5-6 hour wait. Arrive there at about 6:30pm didnt leave until after 1am. "

 December 1, 2020

" I would have liked more of an update as to what was going on with my pup while I was waiting in the parking lot. "

 December 1, 2020

" Every aspect of my visit for Rusty was so caring, professional, and informative. The next day follow up call was so thought and appreciated. "

 December 1, 2020

" You saved our dog's life! Not only did you provide a successful surgery to save him from GDV/Bloat, we also felt that the communication was great and we were so grateful for the many updates on his progress post-op. We so appreciate that you encouraged us to call as often as we needed with any questions. Of course, we wish the cost had been lower - but we did appreciate the upfront estimate and transparency and that you stayed within the estimate we were given. "

 December 1, 2020

" Vet did a wonderful job of resolving our dog's emergency - Daisy is back to her old self again and we absolutely would return! "

 November 28, 2020

" Our dog Charlie was very Ill when he arrived at your Chandler Location. All of your staff was excellent, although Dr's Goldman and Keaner went well beyond to communicate and really care about Charlie. Without them, we're not sure Charlie would have came home. One negative is that when we left, we left without any follow-up instructions; i.e., you should bring Charlie back in __days so that we can insure he is progressing okay. At this point we are not sure what the next step for Charlie should be. "

 November 28, 2020

" Excellent service. They took carw of my baby. "

 November 28, 2020

" I absolutely love how friendly the staff was. When you have a pet emergency, the staff really eased my anxiety. Thank you! "

 November 27, 2020

" I've been to 1st Pet several times. Never had a bad experience. "

 November 26, 2020

" I would have rather had my pet stay longer the first round of treatment, in order to avoid having to return later that night for a second round of treatment. My dog was sent home too early. "

 November 26, 2020

" Everything was perfect thank you!!I will bring her back!! "

 November 25, 2020

" I've taken four of my furbabies to 1st Pet Vet over the course of the past 11 years, and I wouldn't take them anywhere else! Unfortunately, I've been in crisis mode for all my trips, and the care, excellent customer service and genuine concern of the staff is second to none! I recently moved to Casa Grande, and Sammie needed urgent care; I didn't even think twice about taking her to your facility on Alma School and Warner. Kudos to your late night team. You're the BEST! "

 November 24, 2020

" So grateful to the Doctor and all the staff for taking good care of Mickey. So nice to have access to an emergency clinic that is professional, caring and knowledgeable when your pet is in need of immediate care. "

 November 24, 2020

" It only bothered me that I could not be with my baby through it all. I understand "

 November 24, 2020

" The entire staff was helpful and kind. I could not have asked for a better experience. Thank you for all that you do. "

 November 24, 2020

" I think the vets did an excellent job looking after Biscuit, ESPECIALLY considering she is not particularly friendly to people who try to hold her that aren't me. Guys I am so sorry for whatever hell she might have put you through... I can't even imagine. I would also like to tell you that I think I discovered the problem with Biscuit that caused her visit in the first place. When our regular vet went to refill her daily asthma medication, they gave us prednisone instead of prednisolone. Apparently cats livers can't convert prednisone to prednisolone. I am working the problem out with her regular vets now, but I cannot thank the staff at 1st pet enough for looking after my bfff (best feline friend forever). It means the world to me that you guys were able to get her back on track. "

 November 24, 2020

" Of course the only thing better would be face to face. "

 November 21, 2020

" Nothing. I miss the snack basket, but the pandemic messed with that. "

 November 21, 2020

" Very good at explaining overall picture on what to do for your pet. Great experience, felt confident in prognosis of pet......Great staff!!!!!!!! "

 November 21, 2020

" I was really nervous about handing off Zoe at the curb. The technician instantly put me at ease. She was super sweet and caring. Thank you for the care you gave my girl and thankfully it ended up literally being nothing! "

 November 13, 2020

" I waited for 6 hrs for my kitty to be treated and returned. I sat in the parking lot the whole time. It was a very busy busy day and I saw several people who had apparently just lost a pet, so I have nothing to say Wish there was a Porta John or somewhere people could use a restroom with out leaving. "

 November 12, 2020

" It seems like the procedure in place due to covid for getting/returning pets to owners in their cars has some organizational kinks for the staff. At dropoff, someone came to my car looking for a different dog, but same breed. Then again while waiting to pickup my dog, I saw him & the staff member walk off to the wrong car, then ignore me when I got out of my car to claim the dog on their way back to the inside area. They did ultimately realize and correct their mistakes about pickup/dropoff, and Dr. Mueller was clear, helpful and informative about the correct dog in phone consultation. "

 November 12, 2020

" Excellent service. They call me to check how my baby was doing "

 November 11, 2020

" Staff is kind and very efficient. Thank you for all you do. "

 November 11, 2020

" Really appreciated the text updates, including a photo! "

 November 10, 2020

" Everyone was so attentive to us and Sadie! Thank you for taking such good care of her!!! "

 November 10, 2020

" If only the fees were more reasonable........ "

 November 10, 2020

" I don't want to complain because our first experience with 1st Pet was a great one and we are very happy with the service, however I was waiting in the car for over 3 hours before our dog was able to be seen. Because of covid I could not be with him and it was hard not knowing what was happening during this time and if he was doing ok. It would be nice to have some idea ahead of time how long it might take to be seen or get updates via text message, email or phone. But again, we are very happy with the care that was given to our sweet boy and the staff and doctor were all super helpful and friendly. Hoping we won't have to return but it is nice knowing we have a place to go if we have another pet emergency. Thank you! "

 November 10, 2020

" Communication with the Vet, the Tech and front desk was excellent! I felt my pet was cared for and loved when I couldn't be there with her. "

 November 10, 2020

" The took wonderful care of our fur baby. "

 November 10, 2020

" Under the circumstances of this world you did extremely well, thank you "

 November 9, 2020

" Staff very patient,very helpful to find and answer questions.. "

 November 8, 2020

" The experience was the best I’ve ever received with from a vet for our pets "

 November 7, 2020

" COVID prevents me being inside with my pet, but that is not the clinic's fault. I had a different vet this time and I appreciated that she spoke slower on the phone and used terms I could understand. The last vet spoke so fast and used medical terminology and acronyms that went way over my head. I had to lengthen the phone conversation by asking what each thing meant, and there was a lot. It was nighttime and she was busy but still. This visit was daytime and much better. The techs are fabulous in patience and being sure you thoroughly understand it all, and let you know to call if you have more questions. And they are very responsive if you do. They never seem annoyed with you. "

 November 3, 2020

" I really appreciated being able to call and get an update on my pet at any time. Everyone was friendly and easy to work with. "

 November 3, 2020

" Due to covid 19 regulations I didn't fill in a result for how pet was taken care of during the exam, but based off everything else I trust that they took care her to the best of their abilities. Only complaint would be that my cat was dropped off with a towel inside her crate for comfort but somewhere along the line it must have gotten it mixed up with their own equipment and I never recieved it back, but with the over all experience and treatment of my visit it was not my major concern, my cat us in wonderful health, cleaned up beautifully from all her scratches, and I wasn't billed for anything that I wasn't discussed with first. Thank you so much for caring for my kitten. "

 November 1, 2020

" Great job! "

 November 1, 2020

" You were able to save my cat!!!! God bless all of you "