1st Pet Vet – Mesa Emergency



5404 E. Southern Ave. Mesa,AZ 85206
Phone: (480) 924-1123
Mesa@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12:00 AM
-
11:59 PM
Tuesday
12:00 AM
-
11:59 PM
Wednesday
12:00 AM
-
11:59 PM
Thursday
12:00 AM
-
11:59 PM
Friday
12:00 AM
-
11:59 PM
Saturday
12:00 AM
-
11:59 PM
Sunday
12:00 AM
-
11:59 PM

Recent Reviews

 July 9, 2020

" From the second we arrived & someone came out to our we, were so impressed with how warm & sincere everyone was...such a great staff you have..I knew Molly would be in caring hands..Thank you everyone!! "

 July 9, 2020

" Considering the safety precautions we all must abide by, I think 1st Pet is excellent. Everything is explained and still excellent care of our pets/service animals is provided. The technicians that escort the animals into the hospital appear to be patient and loving toward the animals as well as easy going but specific with information to the human element. Thank you! "

 July 9, 2020

" Very concerned and helpful, and it's good to have a place where I know I can get help when needed. Regular vet always weeks out for appointment. "

 July 7, 2020

" Excellent communication! I would recommend this place for any emergency for your dog or cat! "

 July 7, 2020

" These folks are the best. We have been to them a few times and in every visit they are compassionate, caring, and professional. "

 July 7, 2020

" Everything was good. It just the cost of visit hit us hard but, we had to bring our pet in. "

 July 7, 2020

" Impressed by the caring nature of the tech that came out to receive my dog. She was concerned about his feet walking across the hot pavement. Due to the Covid 19 restrictions, personal contact with the Vet or entry into the facility was not allowed. I had no problem with this. However I was assured that under valid circumstance, arrangements are made. Only problem I had is usual... Small type on the instructions for the meds. Pretty normal issue for older eyes. Magnifier was needed. "

 July 2, 2020

" The staff and care at 1st Pet Mesa are extraordinary. Thank you so much for helping Lola. "

 June 27, 2020

" The staff was very upfront about how long it could take and they kept me up to date on the process. "

 June 23, 2020

" Make it cheaper! Lol "

 June 20, 2020

" I think for an emergency visit during the pandemic, it went as well as it could have. I very much appreciated everyone answering my questions, when I wanted to follow up about anything, and the vet's patience and thoroughness over the phone. I also love that you guys took precautions and wore masks. Thanks! "

 June 20, 2020

" I wish I could have been able to get in the room with my pet. Other than that no complaints. "

 June 20, 2020

" It was just sad to not be able to be there with our pet while he was waiting to be seen by the Dr. I understand that's the COVID protocol for now though. It doesn't negatively affect the way I think of 1st Pet. "

 June 20, 2020

" When we were told to come pick Zoe up, we asked that they put the mertaaipzn in her ear for us, and we brought it with us. E asked this because this whole trip was so traumatic to her we knew we would have problems putting it in her ear. We waited and had to call to remind them we were out there with the medication. We waited over a half an hour. "

 June 17, 2020

" Nikki took her time listening to my concerns and explaining the process. Dr. B was WONDERFUL and answered all of my questions. I felt like my dog was the only patient even though I know he wasn’t. Very very pleased with my visit!! "

 June 17, 2020

" 1st Pet saved our precious baby's life. It was touch and go but thanks to the team of doctors, she pulled through. I can't say Thank you enough! "

 June 17, 2020

" everything was great thank you! "

 June 17, 2020

" I liked the COVID-19 precautions, I actually preferred to wait in the parking lot. I miss the snack basket though. "

 June 9, 2020

" My little Missy, is a blue heeler and very distrusting of strangers. I was very surprised to hear she was so sweet and such a sweetheart! If my little girl trust the staff, I definitely trust the staff as well. I’ve had calls from the vet stating my little girl tried to bite the staff. I would ask are you standing over her, because I would feel threatened if someone was approaching from above me. I am so happy my little Missy is no longer anxious when I take her to the vet! I have to thank you for treating her with so much positive re-enforcement, she no longer fears the vet! Thank you!! "

 June 9, 2020

" This was my first visit to the Mesa location. They provide the same great service as Chandler. Over the years, I've learned this is not always the case with a single "owner" & multiple sites. "

 June 4, 2020

" Everyone in there are great. Great customer service! "

 June 3, 2020

" I love this place! I'm so thankful for all of you! I have been here many times with my pets and everyone is always so kind and wonderful and most importantly, knowledgeable! I know my fur babies are always in good hands. Thank you for all that you do! "

 June 3, 2020

" Let me be with my girl. "

 June 2, 2020

" I know you are busy on weekends, but it took 5 hours for the Dr. to see my pet and then contact me. Waitng for the lab results took another 3 hours. I have been to your facility many times over the years. This was without a doubt the longest time I have ever experienced. The care and service was, as always, excellent. "

 May 21, 2020

" Bronco has had a very traumatic experience being at another pet hospital. I was skeptical at first fearing that my sick dog might experience another repeated unpleasant event. I spoke with the vet and he assured me that Bronco would be kept comfortable and would not remember his procedure. I was relieved to hear that. The true testament was when Bronco came to the car. He was much more relaxed even though he had spent a night at the hospital. The staff was compassionate and patient with me. They assured me that I wasn't a ''crazy dog' Mom.'' Thank you so much 1st Pet ! "

 May 21, 2020

" The care we received from the staff, was very much a blessing...thank you "

 May 16, 2020

" Great communication with clients! "

 May 15, 2020

" Great Dr's, great people, great relations (one on one ), great experience and no hassle. "

 May 15, 2020

" I ALWAYS know when I bring my dog here that they will be well taken care of. Not only will my dog be taken care of but they are always so sympathetic, they know if we are at the ER that I’m worried and stressed and always go above and beyond to set me at ease as well. I will never go to another ER for my animals and tell everyone I know (my vet included) that this is the best place to go. "

 May 12, 2020

" Everyone was very professional from the receptionist to the doctors. Thank you for being their for our family during the covid 19. The Nickles "

 May 12, 2020

" Under the circumstances (covid 19 restrictions) I feel our visit was handled very well! "

 May 5, 2020

" Everything in the care/treatment of our pet was great "

 May 2, 2020

" I would have likes to have talked to the vet more about possible causes for my puppy’s diagnosis, but I understand it’s hard to talk directly to patients during a lockdown. Still, very good service and care! "

 April 30, 2020

" Having to go to an Emergency Veterinarian during the Covid times is not an experience I would wish on anyone. I am grateful 1st Pet was available. The staff were very helpful and empathetic. Thank you so much. "

 April 30, 2020

" I came on the busiest day and there was several pets with emergency ahead of me. A call after an hour of drop off letting me know it would still be several hours would be helpful. Over all very happy. Thank you so much. "

 April 28, 2020

" The vet called when he first went in to see our dog and was going to take xrays and a culture and call us back. Never heard from him but the discharge gal called with discharge instruction. We visited and told her I needed to know what they found, etc. She was very helpful, reading his report to me and said she’d have him call and he’d tell us when to come get her. He NEVER called, so we finally just went and picked her up. Thank goodness for the discharge gal or she’d still be there! Wait time - over 8 hours drop off to pickup. "

 April 28, 2020

" You guys are the best! My 2nd experience. The most caring and patient staff ever. Customer and patient service �� "

 April 28, 2020

" Due to the covid 19 restrictions I felt unable to be with my pet. It was stressful on her and me. However they did their best to keep me informed. "

 April 25, 2020

" Dr. Hall referred these place and they are amazing. Very kind and gentle with my pet that had gotten bit by a rattlesnake. THANK YOU!!!! "

 April 23, 2020

" I am always impressed with 1st pet and the degree of care that they take when I have to bring my rambunctious puppy in! "

 April 23, 2020

" Only place I will bring my baby girl! "

 April 14, 2020

" I just want to thank all of the staff and doctor that took excellent care of our dog Riley. You saved our dogs life, and we will be forever grateful for all of you! "

 April 14, 2020

" Things were explained very well in detail by the vets. Need improvement when scheduling a future appointment and there isn't one open for that day at that particular location. There are other locations and the front office person didn't bother checking the other facilities for availability until I asked. Other than that prices aren't to horribly expensive. $70 regular office visit and $140 for emergency visits. Would definitely return/recommend them. "

 April 14, 2020

" The staff here was very professional they took very good care of my fur baby. With all that is going on I'm so thankful they were here for us. They took the necessary precautions to protect us and themselves and still give top notch care to my baby. I thank them for all they did and do. "

 April 14, 2020

" You kindly allayed my fears and took great care with my dog, Baby. You took excellent precautions during this covid-19 crisis. Thank you! "

 April 11, 2020

" Your services are greatly appreciated - thank you! "

 April 9, 2020

" Give the COVID plan in place we weren't able to be with our pup during the treatment. But things moved swiftly and we appreciate how well done everything was. You've also assisted us with previous emergencies in the past and each time, you were on top of it! thank you "

 April 9, 2020

" Very thorough in explaining the issues and detailed the procedures that were being done. Did follow up call to see how Samantha was doing. Also when we had questions and called the technicians were very informative. Great service during the Covid 19 situation. "

 April 3, 2020

" I especially appreciated the telephonic follow ups from the doctor and staff after our dog was released.. Thanks to all. "

 March 31, 2020

" Thank you "

 March 31, 2020

" Absolutely nothing! So very much appreciated car side service. Thank you. "

 March 30, 2020

" Was very happy with how my dog was cared for. "

 March 30, 2020

" Honestly, you calmed my heart (and in the middle of COVID-19 procedures too) and helped my dog. I'm so grateful for everyone who was there that night! "

 March 30, 2020

" The treatment I received from the staff and doctor's were great!! They made me feel comfortable during my visit even allowed me to spend time with my dog Dexter in the back room where he was being hospitalized to relieve not only mine but his aniexty. Also the calls back were on point I never had to wonder about a followed up. Thank you to everyone at the 1st Pet Vet in Mesa because of you Dexter is a happier healthier dog. Cicilly Harris "

 March 28, 2020

" Great service even during Covid situation, I had good timing they had 4 dogs in front of me but they all departed over the next 30 minutes. I waiting in my car, spoke with doctor and received report on appointment and follow care. Great care especially at 11:30 at night. "

 March 24, 2020

" Everything was great! But one front desk person(we think it was a front desk person) wasn't very nice or helpful. His name was Matthew. I don't know if he was mis-informed or new or something, but he wasn't too nice to us and was really confusing. We had to drop off our Pet due to the Global health crisis, so then we were told we could leave and they would call with an estimate. Anyways, we get a call from him 5 hours later with a voicemail saying that we need to come pick her up as she can't be treated tonight. That was really odd since, we dropped her off for an emergency vet, we knew there would be a wait, but he said that they couldn't treat tonight? So I called back and he explained that we needed to come get her, and then drop her off again in like 5 hours....? He said the vet was in emergency surgery and couldn't attend to her at the moment. Which I understand about that, but having to come get her at 1 in the morning and then drop her off 5 hours later? It was really odd. Anyways, I was confused, so I called again, asked him to check on her to see if she ate anything, and turns out, the vet was able to look at her. So besides Matthew, who really wasn't very nice and was almost rude in a way to us, this place was great! Honestly, the Vet, the vet techs and every other receptionist was amazing! They were very nice and listened to our concerns, and we were able to figure out what was wrong with our puppy. Days later, she is doing MUCH better! I've worked in customer service before, so I understand if there was mis-communication with Matthew, but, at the very least, he could have sympathized better(We were distraught that our puppy was having to be in the hospital, on top of that she apparently COULDN'T Be treated that night for some reason) or have been a little bit more clear instead of sounding condescending to me as I was clearly confused and was told differently by literally everybody else. Yeah, he even said because we WEREN'T there, the vet had to skip our puppy. Which, idk if that's the reason, but.... the vet tech said they would call after they had diagnosed her...? He made it seem as if we had to wait there while the puppy was waiting to be treated and they he said we HAD to be there in person to get an estimate? Yet, the vet was able to tell us that over the phone. I don't know if that's the code for you guys or not, but we weren't told that we needed to wait. And on top of it, the vet did look at her anyways, without us being there, and they were able to give the estimate over the phone. So again. He just really wasn't very nice to us and he sounded pretty annoyed when we called back. We hope we don't have to pay another visit to the emergency vet, but if we do, hopefully we don't have to interact with Matthew as he was not helpful nor sympathetic towards our situation in the least. I would still rate this place 5/5 stars, just would put a note to avoid talking to Matthew. Thanks again though! "

 March 24, 2020

" Unbelievable service to pet and this owner. Being in Corona-virus lockdown, they asked about our possibleexposure or if we had underlying conditions. As I am considered high risk if I get the virus they ensured no one from staff came near me and took care of my dog without ever approaching me. Thank all of the staff. "

 March 24, 2020

" Someone could have suggested that I go home and then return to pick up my pet because it was likely to take hours. I was told he would be treated promptly but I ended up staying 8 hours. I live 20 minutes away. But I really really appreciated the snacks; very thoughtful. However I am very pleased with the treatment and explanation re my pet. This clinic is now on my speed dial and I have already told my neighbors. "

 March 19, 2020

" My husband & I were so concerned about our Bichon, Sam, & your staff put us at ease! They were wonderful & made Sam very comfortable. Thank you so much! "

 March 12, 2020

" Saw our pet immediately and treated us well "

 March 10, 2020

" He was seen immediately due to signs of low oxygen. That was handled very professionally. "

 March 5, 2020

" Professionalism was above board your team was just fantastic. "

 February 27, 2020

" They took wonderful care of my kitten in a terrible emergency situation. Kind professional and efficient. Would recommend any one that loves there pet bring them here. "

 February 25, 2020

" Your staff had such amazing bedside manners and compassion for our fur baby! We really appreciate all u did for Moshi! The only thing that may make future visits better is maybe checkin and provide status updates a more often. Sometimes we felt like we didn’t hear from you for quite a while but overall was a good experience with your staff and center for a traumatic night. Thank uuuuu!!! �� "

 February 21, 2020

" I I came in for an emergency visit and was seen right away with almost no wait time. Very impressed. "

 February 21, 2020

" 1st Pet did everything right! They were very kind through every step of the process, and kept us informed during our wait and during my dog's procedure. Thank you 1st Pet!! "

 February 21, 2020

" all is great thank you "

 February 19, 2020

" Have another doctor on schedule to make the wait a bit less (was there for 3 hours and only 5 mins with the doctor). Everyone was extremely friendly and genuinely concerned for my dogs well being! Kept checking on me while I waited. "

 February 18, 2020

" We were treated very well and put in a room immediately. I understand that you don’t always know how long the Dr. needs to spend with a patient but if you could let us know if it will be a 2hr wait etc it would be helpful. We will come back if needed in the future. "

 February 18, 2020

" Your Mesa office is our go-to any time anything is going on with our sometimes difficult dog who has a lot of mysterious health problems. While the wait time was a little long, your friendliness and caring nature is well worth it. "

 February 14, 2020

" The office was very busy and the wait time was 4 hours. It probably couldn't be helped but perhaps patients could be triaged to other facilities if they aren't as busy. Provided the pet can travel "

 February 6, 2020

" Service was excellent. I just wish prices were more cost effective. "

 February 6, 2020

" We chose 1st Pet vet because it is a 24hour clinic and wanted to get our puppy in first thing that morning. We were impressed by this vet clinic from the moment we walked in. It smelled amazing and nothing like animals. We could tell they put a lot of effort into making the place smell nice. It was refreshing and not what we expected. The receptionist took us right back to a room. She was extremely friendly and courteous and told us that she could put Netflix on for our son, and they had snacks, juice and water while we waited. The aesthetic of the clinic was beautiful, each room had fish tanks built into the wall, really cool. The room we were in was very clean. The vet tech and vet were really nice and professional the whole time while examining our puppy. The vet explained everything effectively and gave us different options with no pressure/obligation to do more treatments. Overall we really enjoyed our experience and I would definitely recommend 1st Pet Vet! "

 February 6, 2020

" Dr an staff were excellent an explained everything so well, felt very comfortable having them treat my dog. Will continue to use their services. "

 February 6, 2020

" Dr. Danner gave Fraidie what we believe he needed and answered all of our questions regarding his condition. We were glad to see she is a cat lover on her write-up. Marsha and Fran "

 February 5, 2020

" I rushed my 14 year old corgi into the clinic at 2 am. She was having a seizure. I was promptly admitted and taken to a room. They took her to the vet immediately. The vet tech attended to ME while the vet took care of my baby. I was very upset and scared. They told me everything they were doing for her as it was happening. Their treatment of my corgi and me was exceptionally high quality and considerate. It is comforting to know that I have a place like this to depend on in an emergency. "

 February 4, 2020

" Nothing. You guys made such a scary experience for me so much better! We want to take both our dogs to you constantly! "

 February 4, 2020

" Not sure what you could have done differently. Everyone was professional and very caring. The doctor who was there when I picked up my baby was exceptional. Dr. Meredith, the doctor I saw when I first got there was also exceptional. I would highly recommend First Pet to anyone. "

 February 4, 2020

" You could have more people on staff. 2 1/2 hour wait before doctor in room seems a bit much even for a 24 hour vet. Everyone was very nice and efficient and great facilities. Just a very long wait. "

 January 29, 2020

" Extremely pleasant & concerned for best care for my dog. I felt very secure & confident in their care. "

 January 28, 2020

" Very pleased thank you "

 January 23, 2020

" Everything very efficient from start to finish. "

 January 23, 2020

" Everything was great. I really had a good exodus at this office. "

 January 22, 2020

" Great People. Very Expensive "

 January 22, 2020

" Visit went great. Got my puppy in right away. Took care of my concerns. Was in and out very very quickly. My puppy is back to normal. Thank You. I will be back. "

 January 22, 2020

" Everything was excellent, from the staff to the details in rooms. It was a pleasant and relaxing experience both for ourselves and our pet. "

 January 22, 2020

" Excellent experience for my pet as well as my family. We were very pleased with the vet and the patient settings. My dog loved the fish. Thank you for making it such a great experience. "

 January 16, 2020

" The ambience in the room was very calm and peaceful. Helped my dog feel relaxed. Very clean room. "

 January 16, 2020

" I think the appointment, surgery and pick up was seamless. It was well coordinated. I really appreciate the call while my puppy was in surgery to report that all was going well. "

 January 11, 2020

" I am grateful that my dog could be seen "

 January 10, 2020

" The facility was very nice and clean. The staff was very friendly and accommodating. "

 January 9, 2020

" lower the cost "

 January 8, 2020

" Thank you for saving my dogs life! I am grateful for everything. "

 January 7, 2020

" Every staff member we were in contact with was truly amazing and so friendly and helpful. Although the wait was long, which is expected. The staff offered me and my toddler drinks and snacks and made sure we were comfortable. I would absolutely recommend this facility to anyone who has animals and this will always be my number one place in an emergency. "

 January 7, 2020

" The initial visit was perfect. The follow up visit seemed long but understandable. Second visit recommended a third. When we came back for the third visit, it was too busy and we decided to not wait. All in all worth coming for the first and second visit. Feel that the third was unnecessary as the dog was fine. "

 January 7, 2020

" What a wonderful safe place to bring my pet. Everyone was kind , helpful and professional. "

 January 5, 2020

" Overall commitment to the care and comfort they gave my Samson , the alternative routes of his well being and healings "

 January 3, 2020

" We did have to wait about an hour and a half before we saw the veterinarian. All other aspects of the service was top-notch! "

 December 31, 2019

" you took the dog into the back to administer pain medication, then you brought the dog back out. My dog then stared to drool heavily covering the rooms floor in drool. The dog defecated and your staff moved us to another room. Our dog continued to drool and the urinated in the second room. I think you should have just kept the dog in the back after the injection while waiting for the examination. the wet floors were a slip and fall hazard, not to mention the smell. "

 December 29, 2019

" Thank you for making a stressful situation less stressful, and for taking care of our Koda. "

 December 28, 2019

" The doctor and facility were first class "

 December 28, 2019

" Everyone was excellent. I know it can be so hard on emotions and the wallet. Thank you to the staff, vet for helping my Aspen. I'm thankful you are here. "

 December 28, 2019

" The wait seemed long. We were in the office nearly 2 hours for less than 20 min interaction with staff. On the other hand, I do understand the realities of a walk-in emergency practice, so we didn’t really mind the wait. "

 December 28, 2019

" Overall the Dr's and staff saved my lil Tia and she is doing amazingly better. Thank you Dr. Deer, Dr Meredith and Dr. Gassman. Alo thank you to all the Vet Techs especially Vivian who was very thorugh and a huge thank you to Angie who kept me posted via texting pics of Tia and reassuring me she was doing better! The only thing I think you should do better is making a follow up call on after care and asking how the patient is doing after being released from hospital. I haven't received one call yet and its been 2 days now. Tia is doing great though and we appreciate you all! Happy New Year! God Bless Rhonda "

 December 28, 2019

" Am going to sign up Chip for your well-care program this year. Thanks to 1st Pet from Chip! "

 December 28, 2019

" I was very pleased with our entire visit. Everyone was very friendly, kept us informed, and took great care of our girl. "

 December 28, 2019

" Absolutely impressed with how nice and professional this clinic was in all aspects! Great experience and would highly recommend to anyone looking for an emergency location for your furry friends! "

 December 26, 2019

" you did everything great. The bad part was I had to put my best friend down. Not your fault but a sad time for me. That was handled well and with care. thanks "

 December 24, 2019

" The tech was amazing with our cat. She spoke to us about our concerns and explained everything well. The staff was very nice and caring. "

 December 24, 2019

" I liked the follow up call and offer to come back for kidney test since I could not get a regular appointment at my Banfield vet. "

 December 24, 2019

" Well the wait was quite long but I guess that can't be avoided. Pleasantly surprised at the cost. I expected the bill to be much higher. "

 December 20, 2019

" Communication & care & concern for my fur baby was EXCELLENT! "

 December 20, 2019

" Beautiful facility. Incredibly kind, caring and knowledgeable staff. "

 December 19, 2019

" Attention to Details. "

 December 18, 2019

" Thank you for your availability in the weekends. I really feel my dogs are part of my family and need that same treatment any of us would need. Thank you! "

 December 17, 2019

" I was so impressed with 1st Pet!!! First of all the place was immaculate! The room was quiet. There were other people and pets there, but we never heard a peep! The vet assistant that saw him first was really great. The doctor was fantastic. We had to have Xrays taken and the doctor was very forthcoming about the results. They did a follow up call and then the doctor called with the results from radiology. While our little guy will need further treatment, I am so glad that we took him in and that we know where they are and that they are open 24 hours for future reference. I cannot give enough praise for a great experience, even though our little guy was hurting!!! Thank you !!!! "

 December 16, 2019

" I think I had heard there were only two doctors on staff that night. So the wait time was almost as bad as a human ER. We checked in around 12:30 and didn’t get home until about 5:30 that night I do understand there were patients and issues arising that were more emergent than ours but it really was a very long afternoon of loitering around. "

 December 14, 2019

" I really liked the doctor. The tech so, so. She was a little abrasive, condescending. "

 December 13, 2019

" The wait time was very long. Everything else was great. "

 December 12, 2019

" The staff and the doctor were both awesome. "

 December 12, 2019

" Thanks for great experience. "

 December 8, 2019

" Wonderful Experience ! I went with a very sick found kitten and within 24 hours was doing better! They even called to check on him! They also explained options for testing , vs. Finacial and how would my pet and myself benefit. Will definately use 1st pet for all emergency vet needs in the future! Thank you Dr Kogan for your knowledge and care for my baby kitten! "

 December 5, 2019

" Thank you for taking such good care of Bodhi. He is doing great! "

 December 4, 2019

" We had confidence in the attending doctor who was thorough and caring. We were given options for treatment and good advice. Thank you, "

 December 3, 2019

" The doctors were very well aware of what our dog needed and were able to do the surgery the same evening. After monitoring her for almost 24 hours and our dog responding well to the pain medicine and eating. We were able to bring her home. Her recovery is going well and I am grateful to all the staff for the care of our dog. "

 December 3, 2019

" Written instructions on the medication and the scale of how to give it. You are receiving so much info at once that later it's hard to remember the alternatives he mentioned. "

 November 28, 2019

" Everything was great however I did notice one of the front desk girls who seemed to be in charge was not very nice in how she talked to the other girl working. It was very obvious to everyone waiting in the lobby that she was angry with the other girl in how she talked to her. "

 November 26, 2019

" Absolutely nothing could have been done better. Everyone was kind and wonderful during our three emergency trips and one day time trip in a 24 hour period. I cannot say enough about the wonderful staff and outstanding care they provided. "

 November 26, 2019

" Everyone was fantastic and treated us and our dog so well. They took great care of her when she had to stay overnight and were fantastic about calling to give updates when they said they would. They made us feel so at ease during a really stressful time. "

 November 26, 2019

" Gave me enough medicine so he can have the amount the perscibed as I did pay for it so he wouldn't have his 5 days of meds and I will probably have to take him to a different vet now. "

 November 21, 2019

" Just explain a little more about what to expect when you take them home. Is it natural for him to have blood in urine and for how long and what to do if they have trouble with going poop "

 November 21, 2019

" I love 1st Pet! Everyone and everything is top notch! The front desk folks are caring and knowledgeable; the technicians are so knowledgeable and helpful; the doctors are the best; the ambiance in the lobby and exam rooms is great. I can’t say enough about these people. "

 November 19, 2019

" I felt like everyone we encountered really cared about my pet's well-being, not like they were bored or too hurried to pay attention. They did everything right. "

 November 19, 2019

" Nothing. The place was crazy busy with emergencies and I still felt very important and taken care of. "

 November 19, 2019

" Any dog’s symptoms and testing didn’t lead to an obvious diagnosis. I was pleased with the veterinarian’s plan for treating him while we awaited certain test results. Sammy is feeling much better and I am relieved. "

 November 19, 2019

" Very calm atmosphere and staff was super friendly and gentle with my baby. "

 November 12, 2019

" Everyone from the reception staff to the doctors were incredible. 1st Pet really has emergency veterinary medicine down. "

 November 12, 2019

" I’ve been to your clinic multiple times recently- my very first time was on an emergency basis. Your doctors have been fantastic, kind, very understanding. They always explain things well and are respectful of my budget. Your techs have been similarly wonderful. You also have a few folks at your front desk who are lovely. However, a handful of your front desk folks have been less than kind when I’ve called. Especially after hours. It can be really frustrating as a client. I’m never calling and trying to be annoying- I just need guidance from a professional, so when they’re rude and dismissive it can be frustrating. I continued to give you guys a shot despite those negative experiences and I’m glad that I have. But that’s the reason I can’t give you a perfect score. "

 November 2, 2019

" Everyone was very nice and understanding. "

 October 29, 2019

" Everyone there is AMAZING! They took amazing care of us in a quick amount of time. They make sure you and your pet is comfortable. I can't say enough about the higley and southern location "

 October 29, 2019

" shorten the wait between initial tech and the actual vet... "

 October 29, 2019

" It had been quite a while since we've taken our dog to the vet because of his anxiety. Dr Butler and staff made him, and us, feel at ease. We knew we were in good hands. The follow-up call was just icing on the cake. "

 October 28, 2019

" Communication . Don't leave someone in a room for an hour without an update. I understand being busy but a check in room will make all the difference. "

 October 28, 2019

" I was in a exam room for nearly 3 hrs. Although I could see staff walking around it would have been nice to have them check on my little very sick dog a few times, it was way to cold in the room for me. I still would rate the facility very high and I understand that in an emergency visit late at night they need to pay excellent attention to those that are not doing so great. "

 October 28, 2019

" Things went very well. We listened to the vets directions and Roscoe was fine in a couple of days. Very nice experience. "

 October 26, 2019

" The treatment went well. "

 October 12, 2019

" I feel everything was taken care of very happy with the visit. "

 October 12, 2019

" It all went well. I appreciate that everything that had to be done for Pugsley was done in your office. Exam taken, tests done, xrays taken and corrective surgery done. All in one visit. "

 October 12, 2019

" I appreciate how quickly staff responded to my pet's emergency and how thoroughly they evaluated her and were able to give me answers without referring me somewhere else. Although they were not the answers I was hoping for, I do appreciate their kindness, clarity and compassion. They did allow me to wait during their evaluation and kept me informed along the way. I can't thank Dr. Butler enough for her attention and kindness. I appreciate how she gave detailed explanations to my son for his questions. It is a nice and well equipped facility so testing can be done onsite. If your pet ever needs emergency care I would definitely recommend them and would use them again without hesitation if needed. "

 October 12, 2019

" Personal were concerned with my pets injury "

 October 8, 2019

" At a very stressful and emotional time for me and my dog, your entire staff was a fantastic support. I would recommend you for emergency and regular care to everyone! "

 October 8, 2019

" All staff from reception to the end of our appointment were very friendly. Appreciated the vet letting us know we would have a long wait since I had my 5 year old daughter with me and she even suggested we could go run errands to pass the time since she knew how hard it was to have a child waiting. The vet tech was very nice and even popped in to let us know about how much longer we would need to wait which let us know they didn't forget about us. Check out was easy. We plan on continuing future regular visits at First Pet Clinic with our pet since we had a good experience here. "

 October 8, 2019

" I appreciated how kind everyone was and the facility was beautiful and comfortable. My husband and I were impressed with the hospitality. "

 October 8, 2019

" Everybody was very knowledgeable and patient "

 October 5, 2019

" Everyone was extremely helpful and calm handling my dog, who ended up fracturing his paw. While my chihuahua mix isnt always the easiest to handle (he’s a very caution type but was very scared on top of it due to the situation) but everyone was very calm and helped him to the best of their abilities. Mowgli and I are very thankful for all of your support and patience—thank tou all! "

 October 3, 2019

" Very happy with the entire experience. Both my pet and I felt very comfortable. Great atmosphere and friendly people. Would highly recommend to anyone! Thank you for all you do! "

 October 1, 2019

" I know there is always room for improvement but this place was amazing!!! They had a nice tray off snacks and drinks just for the humans. Took great care of the little dog and very friendly staff. "

 October 1, 2019

" Surprised at such great care he got was expecting to be much more expensive for an emergency vet. Staff was amazing very caring "

 October 1, 2019

" Nothing I would have done differently. I’ve been there twice, once with each of my dogs and both times they were amazing with them! I’d definitely recommend them! "

 September 24, 2019

" It was everything we were looking for . Your staff all showed concern and understanding with what we were going through. "

 September 14, 2019

" You guys are doing a great job, keep on keepin' on! "

 September 13, 2019

" Care was wonderful. All concerns addressed. Thank you so much for caring as much as we do for our �� "

 September 11, 2019

" We were in and out in a timely manner and so glad you are open on weekends! "

 September 11, 2019

" So grateful we didn’t have to stay on site the 2 1/2 hours for the diagnostic process. Allowing us to leave and contact us when you were ready was so helpful. Thank you "

 September 10, 2019

" I think medical costs are so high that it makes It hard to do all I can for my pet. No payment Plan. Full payment at the time of service is too hard for most people. "

 September 10, 2019

" Not a thing everyone was professional and considerate. We love your business. "

 September 10, 2019

" Everyone including front desk, Vet Tech and Doctor were very caring and attentive. The place is very clean and calming. We would highly recommend to anyone requiring urgent or immediate care for their animal. We will use them again if needed. "

 September 10, 2019

" Really enjoyed the whole experience. Professionalism and kindness at the same time. My dog is feeling much better and remarkably enjoyed to be at a vet place, which is unusual and exceptional. Will highly recommend 1st Pet. Thank you. A happy and satisfied pet owner. "

 September 9, 2019

" The professional, personalized and careful evaluation of my pet while keeping me informed at all stages of the treatment. More Off their friendliness. "

 September 7, 2019

" Wait time could be improved. Or inform patients of wait time. "

 September 5, 2019

" Lower prices and time management are what need to be changed. On a positive note, the staff...every single person was incredible! And your receptionist, Jazmine, was very kind hearted and compassionate! She deserves to be employee of the month! "

 September 5, 2019

" We came in on a holiday weekend and you guys were so accomodating and friendly The rooms are comfortable, calmimg, and staff communication was seamless. I am honestly in awe....i work in medicine and its been so long since I or my family have been treated so well. Thank you So much!! "

 September 4, 2019

" Other than the prices being a little steep, it’s an excellent office. Great staff, great atmosphere (my dog wasn’t scared at all, which is really unusual) and great care. Very, very clean. I guess all that makes it worth paying a little more. "

 September 4, 2019

" Aloha, First time ever to the emergency vet. Hope to be the last. Very pleased as noted above. "

 September 4, 2019

" Dr Begay was very calm and helped us calm down after our Bella was attacked by 2 coyotes. Every single person on your staff was calm, professional and obviously cared deeply about our little dog. "

 September 4, 2019

" I think that this was by far the best visit my pet has ever had. Super sweet staff and very informative! "

 September 4, 2019

" Just a great experience overall. My Moxie was very nervous, but you were so gentle and understanding with her. "

 September 2, 2019

" The wonderful front desk receptionist brought us complimentary snacks/drinks and logged us into her Hulu after we'd been waiting for a while. Really, really appreciated! "

 August 29, 2019

" Everyone was wonderful from the front staff to the back, Pongo has found her new vet office since our recent move to the valley, thank you! Susan Whitman "

 August 29, 2019

" Everyone was wonderful! We didn't end up using their services because our Vet called us and said he would stay open after hours to see our pet, so we went to him instead, which did end up saving us over $1,000. Though pricey, 1st Pet was professional, knowledgeable, attentive and caring! I would definitely recommend them in an emergency, just be prepared to pay quite a bit more than you would at your regular business hours Vet. "

 August 28, 2019

" The staff was extremely helpful and really seemed to care about the pets that were brought it. They were very knowledgeable and took the time to explain everything and go over all options available. "

 August 28, 2019

" The customer service and level of professionalism along with a true sense that my animal was being cared for correctly made our visit very comforting. I like that they made a follow up call the next day to check to see how my pet was. Keep up the great work! "

 August 28, 2019

" Very easy check in, this was our 2nd visit, first with this dog, both times I found them to be very caring and they even do followup calls to check on the pups condition which I appreciate. "

 August 26, 2019

" Everyone, the Vet, the tech, and the staff at the front desk were amazing. They took the time to explain things and answer questions. We never felt like we got a half answer and we never felt pressured to make one decision over another. Guess you really don't need to push one solution over another if you give real answers. Amazing doesn't cut it but...AMAZING you guys! Thank you "

 August 24, 2019

" You only had one doctor on duty and with 3 critical care patients also coming in my wait was 6 hours. We weren’t seen until midnight. If it wasn’t for the fact of the great service of the other team members and that you brought me snacks and drinks - my rating would have been much lower. Having an on-call plan for such situations for doctors might be beneficial. We weren’t the only ones waiting that long. "

 August 20, 2019

" The only issue was the time waiting to get seen. However, it was a Sunday, so I'm sure that had a lot to do with it. "

 August 20, 2019

" They took amazing care of our Izzy , they were genuinely caring "

 August 20, 2019

" It was nice to have the Netflix movies to watch and that snacks were offered. "

 August 19, 2019

" He is doing much better. Thanks for all your help "

 August 17, 2019

" I love coming to 1st Pet and wish I had taken my dog there initially for her diagnosis of congestive heart failure. They are now my dog's general vet as well and I'm so happy about that. They listen to the owner and are usually spot on with their suspicions and they want to do only what's necessary but understand the cost side can sometimes be prohibitive. No judging here! I love them! "

 August 17, 2019

" Very impressed with the entire experience "

 August 17, 2019

" One thing that went particularly well is how kind everyone was to my dog and me. My dog is really protective and barks a whole lot at new people, but everyone from the desk staff to the vet were so patient and understanding. I cannot speak highly enough of the great staff here. "

 August 14, 2019

" All went well "

 August 14, 2019

" My experience was one of friendliness and professionalism. Your clinic definitely has a system to your service, which I saw work perfectly. Your staff addressed the problem my pet was having, and quickly took action. I would definitely recommend 1st Pet Vet in Mesa!! "

 August 14, 2019

" 1st Pet genuinely puts your pet 1st! I would recommend to all my friends/family. "

 August 10, 2019

" Was able to get pain injection For pet while waiting for assessment to insure my pet was comfortable "

 August 8, 2019

" They love my pet and so kind to me and thoroughly explained everything. So much love and care for Rambo and me. Followed up the next day and answer my questions when I called with concerns. They love us. "

 August 8, 2019

" Found the personnel, service and quality of care excellent. "

 August 7, 2019

" My dog was afraid and hiding under one of the sitting chairs. He is not friendly with strangers on the best of days. When the vet walked in he came right out and walked up to her with his tail wagging, even though he didn't feel good and had never seen her before. To me that is a sign of trust. He trusted her and it was so comforting to see how she interacted with him. "

 July 26, 2019

" Always fast friendly service "

 July 26, 2019

" Everybody was extremely kind and helpful. The facility is clean, attractive, and calming. My only complaint is that I waited quite a while in the room by myself (over an hour) with no contact. I completely understand why, because there was a rush of incoming patients after I came in, and the other animals' emergencies were more severe than my own. However, it would have helped to set my worried mind at ease if someone had simply popped their head in to give me a quick update, even if it was only a few words. Overall, I was very impressed with 1st Pet and the care my pups received. Thank you. "

 July 21, 2019

" Possibly advise of less expensive options first before the more expensive route. I was shocked by the price, but was able to try an alternative. If that didn't work, I could try the more expensive route. "

 July 21, 2019

" I've been here a few times and each and every time this place and the employees have exceeded my expectations. "

 July 20, 2019

" This was my first visit to 1stPet. I was very impressed and plan to transition all my pets to Dr. Sanchez for regular care if she’s available. Keep up the good work. "

 July 18, 2019

" Nothing "

 July 18, 2019

" All good "

 July 16, 2019

" provides snacks for you while you wait. very nice "

 July 13, 2019

" It was all around amazing! And thank you for the snack basket while waiting! "

 July 11, 2019

" Nothing unless allow payment plans "

 July 11, 2019

" I believe it was 3.5 hours before we saw vet. Get another vet to help. Dr G was good, but way overworked. "

 July 11, 2019

" I've never had a better experience with a vet -- emergency or otherwise. Every person we (my wife and I) spoke to the night we took our kitten was caring and polite. Overall, it was an excellent experience and (most importantly) they took care of our pet. "

 July 9, 2019

" The visit was fantastic! The clinic is clean yet warm and homey. The staff was so kind, caring, and gentle to my little guy. The little things, like the basket of snacks and setting up the computer do we could watch our shows made the visit do comfortable and the wait time feel faster. I would definitely recommend!! "

 July 5, 2019

" My second experience and with a different animal and it was as great as the first. Dr. Begay carefully explained what the treatment options were and this allowed me to make an informed decision. Unlike my recent experiences with other vets, there was no impassioned encouragement of a costly battery of tests that may or may not help in the diagnosis. The medication prescribed did the job and I was also given some medication for a secondary problem that appears to be helping. The additional cost for an emergency examination was not nearly as inflated as similar services provided by other vets who take advantage. As with my first visit, the vet tech was also very good. Grateful and totally satisfied - Thanks! "

 July 2, 2019

" Snacks and Netflix were awesome! Made a midnight trip much less stressful :) "

 July 2, 2019

" Overall, I couldn't have asked for a better emergency experience. The wait to be seen was a bit long; however, that was to be expected and the front desk staff checked on us periodically and asked if we needed anything. "

 July 1, 2019

" Our visit to 1st Pet this time was an emergency. Our dog had been stung by bees and her face was very swollen. She was in distress and so were we! We were taken in immediately and the technician was wonderful in assessing what needed to be done. Everyone was extremely professional, compassionate, and reassuring! Our dog was given what she needed and we saw results almost at once! Thank you for being there when we needed you, 1st Pet! We couldn't have asked for better care! "

 June 28, 2019

" Our family pet required immediate surgery and 1st Pet was quick and responsive to this, even though it was early morning hours. "

 June 27, 2019

" A few more check in so I didn’t feel forgotten I knew they were busy but could have used the acknowledgement...when the doctor came in I was in the floor holding my dog she got down on the floor with me explained everything we had a good out come but still very comforting "

 June 20, 2019

" Not sure. Expense was a bit of a shock. "

 June 17, 2019

" The kindness shown be all was wonderful. "

 June 15, 2019

" We were treated very respectfully. I just wish it wasn't so expensive. The facility was clean and well maintained. The next day they called to check on my little one, which was very nice. "

 June 15, 2019

" I thought the doctor had excellent bedside manner. I am a doctor as well so I know how staff in a hospital should interact with patients and family. The tech was also very kind and understanding of our concerns. The part where you need to do better is with some of your desk staff. Melissa or Alisa, I don’t know what her name is left a voicemail on MY phone to call back. I was busy at work so I let my fiancé do this. She wasn’t available so he called back maybe an hour later. The staff member who picked up the phone had a nasty attitude. They stupidly forgot to put him on hold and had the audacity to say “Again?!” When they found out my fiancé was calling a second time. He heard this exchange and gave a piece of his mind and rightfully so. Although this is an animal clinic, I still hold the same standards as I would a hospital since I am a physician. It’s probably not a good idea to show exasperation to a worried family member after they were told to call back for follow up. If you don’t have the patience to deal with someone calling twice to follow up about concerns on their sick pet then you probably need to consider working with a different population. Overall the staff have been excellent but that interaction is not okay. "

 June 12, 2019

" 1st Pet is an awesome facility. The staff were all caring & the doctor did not push for X-rays or other unnecessary tests. She knew what the issue was immediately & dealt with it. "

 June 11, 2019

" The doctor recommended puppy be observed for 12 hours. I appreciated the concern but I opted to watch him myself and all was fine. I liked that they told me what to watch for. The total bill was just too much for 12 hour observation. I think patients should be given the option. I wasn't mentioned, I just made the option myself. But I did like how they said if I had to come back that day that there would be no office fee! Nice! "

 June 9, 2019

" explained the situation "

 June 9, 2019

" I was there so long waiting hours. A common waiting room would be better instead of waiting alone for hours "

 June 8, 2019

" You guys are the best vet I have ever used "

 June 6, 2019

" Everything was perfect "

 June 6, 2019

" I was very worried that my dog might have died from her condition and I thought it way too long for her to be seen as my brother and I waited hours for her to be seen and treated. "

 June 4, 2019

" One thing that could have been better is going over the discharged orders from the vet. Also, multiple payment options were told to be offered but only one was really available to try, which was scratch pay. Things that went extremely well were getting a room right away, the explanation of treatment and cost of treatment, why costs changed due to medication differences because of my dogs weight and seeing the x-rays of my dog to know what my dog had. Also, being able to help the tech assist in giving treatment. This helps the owner feel like they are helping their pet get better. The staff is amazing, they show how much they care about your pets health and you as a pet parent well being. I was amazed that it didn't cost me an arm and a leg with such luxury service. Thank you so much for caring about Ripley and me. "

 June 4, 2019

" My dog was very well taken care of. I am very pleased with the way she was treated. I felt like they were really concerned about her and treated her so. Wonder place. "

 June 4, 2019

" The compassion for the four and two legged warm bodies is always appreciated. I had to bring my 16 week pup in for an emergency and they obviously cared about the pup and me. "

 June 4, 2019

" We are so pleased with the service we received at 4 am in the morning. Our dog Holly was stumbling and could not stand on her own. They explained her condition, prescribed medicine, and even carried her to the car for us. 4 days later she has made a remarkable recovery. Thank you all so much. "

 June 1, 2019

" Not charge such a high price just to get in the door! "

 May 31, 2019

" They seen my dog quickly, and explained things well. Also, the front desk staff and the doctors were polite! "

 May 30, 2019

" They are the most caring. My pup has fear aggression towards other dogs so I muzzle him, the receptionist took us to a room right away so I could remove his muzzle while we wait to see the DR. with was not very long. "

 May 29, 2019

" Everyone was super friendly and truly cared about my concerns. Didn't rush is through at all. "

 May 25, 2019

" I was very impressed with all of the staff and the care Dutch received at his emergency visit. The facility is spotless. No bad odors. Offering snacks for me was above and beyond courteous. I highly recommend this facility. Thank you . Sharon Taylor "

 May 23, 2019

" I don't think there is ever anything you can do differently. Everyone there always goes beyond what is expected. "

 May 22, 2019

" I have never met such an all around genuine vet office! Additionally, finding a truly caring team that did not over charge was a huge plus! Thank you for taking care of my Fitzy kitty! "

 May 21, 2019

" I brought my boy in because of a cut just below his shoulder. He was a bit nervous at first so they gave him a bandanna with anti-anxiety spray to calm him down. Even with his nerves/anxiety he was giving the vet tech high fives. Everyone commented on how sweet he was. It's been 2 days now and he's recovering nicely. "

 May 21, 2019

" Staff was great just the wait was extremely long "

 May 21, 2019

" Everyone and everything was fantastic. My dog was cared for with love and concern. Thank you so much! "

 May 21, 2019

" Charge less "

 May 21, 2019

" Really cared for my baby's wellbeing "

 May 17, 2019

" My pup has allergy flair ups a lot and the staff and docs are Outstanding with him. Couldn’t ask for a better team. "

 May 14, 2019

" Excellent, caring professionals. They make a difficult time easier and I would recommend them to everyone. "

 May 14, 2019

" Minor gripe - I was there for 3 hours before seeing the actual vet. I understand it was an emergency visit and that other pets may take precedent based on their needs. Maybe tvs or books in the room while you wait (or free wifi) so you can do something while you wait. Cell reception was not great in the clinic. Overall, it was a great experience and the staff even followed up the day after to check on Tazzy. I would recommend it to anyone. "

 May 14, 2019

" The whole visit was good. Our kitty was sick and they were able to help her. She is feeling much better. They listened to my description of her symptoms which was very important to us. Thank you. "

 May 14, 2019

" You got us in, very busy this day. Kept checking on us very pleasant experience dispite having a very sick dog. Everyone very nice and caring "

 May 14, 2019

" Thw wait was very long. "

 May 10, 2019

" Less wait time, but you can't control your emergencies. All of the staff were very kind and helpful. The tech and vet listened to my concerns. "

 May 9, 2019

" It was an excellent experience. Everyone was friendly, professional and the snack basket was perfect during the wait ☺️ "

 May 7, 2019

" The only thing if I wasn't able to pay u would let my dog die wish it wasn't all about money "

 May 5, 2019

" Everything went well as usual. We are very happy to have found you. "

 May 3, 2019

" Absolutely nothing. FUCKING perfect place and well trained staff and awesome outcomes. I’ve been here with my other 3 pups "

 May 3, 2019

" Everyone really cared to make sure my puppy got the care it needed. I will be back for routine care in the future. "

 April 27, 2019

" I got there at 8:30 p.m. and was immediately put into a room with my pet. Within about 20 minutes to text came in took care of my pet butter back into the room. I do understand the emergencies and I completely understand that but it wasn't until 1 a.m. the vet came in told me what had been going on with my pet and there was no further treatment. So I sent home at 1:30. Quite honestly I could have been out of there within an hour. Because there was no other follow-up on the care of my dog because there didn't need to be. It's the first time I've ever had to take the dog to the vet in an emergency situation. So I do understand a wait is expected but just wanted to tell you my two cents "

 April 27, 2019

" Although the wait time was much longer than I was told, the staff was great about checking in on us and making us feel as comfortable as possible. They treated my dog with such great compassion and caring, and that’s what really matters most to me. "

 April 26, 2019

" They did a good job taking care of my dog! "

 April 25, 2019

" Not wait so long. Even when picking up pet had to wait long time. "

 April 25, 2019

" Very thoughtful and professional "

 April 25, 2019

" My dog was bit by a rattle snake. They offered choices in treatment plans due to the potential huge expense involved and even to the point of having a free trial anti-venom. The most amazing point came when the young man from medicine stock came to me to assure he had the trial anti-venom in stock and encouraged me to treat, siting a history of good outcomes for most dogs. He was wonderful! I don’t think I would have gone ahead with treatment without that. The vet tech was amazing in her gentle care and caring approach to my dog. In a very tough time, I felt we were both (Dudley and I) well served. I thank all of them. "

 April 23, 2019

" The staff and the doctor were wonderful the vet tech was exceptional and they were kind and empathetic and wonderful with my Pickles... "

 April 23, 2019

" We are always seen so quickly, and the rooms are clean and quiet which is great for a scared or sick dog. "

 April 23, 2019

" I really like Dr. Marquis. She was nice and professional. "

 April 17, 2019

" All staff was excellent! I am new to Arizona and unfortunately had to bring one of my dogs in during emergency hours. The staff was extremely comforting as well as the environment. I believe this will be our new regular vet. "

 April 16, 2019

" Everything went very well, and the staff was comforting and caring. I will definitely be back as a regular client when we are in the area. I feel comfortable with your staff caring for my Chloe. "

 April 16, 2019

" I’m grateful for the time and care provided by the staff. They were very kind and quick getting us in for an emergency visit. I appreciate the care they provided for my fur son and it was nice to receive snacks and beverage while waiting for the vet. I thought that was super thoughtful. Thank you! "

 April 16, 2019

" Due to a critical emergency our wait was over 2 hrs before the doctor came in. It seems it would be advisable to have more doctors on call when that type of thing happens. In all other ways your clinic is amazing. "

 April 13, 2019

" Nothing "

 April 11, 2019

" The whole experience was absolutely wonderful. My dog is doing just fine and they did a wonderful job. "

 April 9, 2019

" quicker wait time "

 April 9, 2019

" The desk staff was super nice, but VERY loud. It was a bit overwhelming for we humans; I imagine more-so for our poor hurt and scared pup. It's good to have laughs and conversations, but maybe keep in mind you have stressed pets and people coming in. Other than that this little blip, it was an EXTRAORDINARY experience and we wish First Pets was closer for routine care, rather than an emergency we had while in the Mesa area. Dr. Sanchez was fabulous! "

 April 9, 2019

" Prices are very steep. "

 April 9, 2019

" We are older and have heart issues, and had to carry our 30lb dog who could not walk and was in pain. We were told that someone could get us a gurney, but despite repeated requests, we were told to “just carry him, it is not far”. We had to take turns carrying him, which caused him unnecessary pain, and me to have trouble breathing. "

 April 9, 2019

" I went in thinking my dog had kennel cough, that wasn't the case. She was diagnosed with congestive heart failure ... Not the news a dog mom wants to here. Dr. Begay was truly amazing, and kind hearted when telling me the news. I had a scared moment later that day and brought her back up, within seconds they took her back to check her. The fact they called me the following day to check on her again meant so much. I felt so comfortable there that for the rest of her appointments I would like her to be checked there! Thank you so much "

 April 9, 2019

" Everyone was so sweet and understand with my emotions being that my dog was dx with an aggressive type of bone cancer. Thanks so much to all that I came in contact with. "

 April 4, 2019

" I really appreciated that, when i called in a panic with my cat, the staff calmly explained a procedure to safely bring my pet into the hospital in our car. The technician was very helpful with getting the cat out of our car and into the office (he had cactus stickers all over him). I was slightly disappointed that it took so long (about 3 hours) for the cat to actually be seen by the doctor, but they DID explain that they were currently handling a dog who was in a critical situation. In the meantime, our cat was given a pain medication/shot and we were told the animals were kept in a room with same-type animals (cats with cats, etc.) which was dimly lit, in order to reduce anxiety in the animals. The whole atmosphere was calming. Complimentary snacks were appreciated, as we were starving after a couple hours waiting. My one wish would be that our cat could have been seen by the doctor sooner, so as not to have had the cactus stickers in him for 3 or so hours. Overall, the experience went well, cat is now fine. The bill was comparable to another, similar situation we had a few years ago with our other cat at another vet. "

 April 4, 2019

" The entire staff made the process of losing our dog as smooth as it could be. The doctor did a great job of explaining our options, and helped us make a very difficult decision by ensuring we understood what our dog was going through. Aaron, the technician was exceptional. His compassion was obvious. In fact, everyone there was absolutely fantastic, which was helpful during such a difficult time. "

 March 28, 2019

" shorter wait times "

 March 26, 2019

" I spent a very long time in the room, waiting for the vet, and assistant. Close to 3 hours total, but I was a walk-in, no appointment. The care for my dog Mayzie was very good, she wasn't scared at all. And the medications they gave me have been working very well. I would recommend them "

 March 26, 2019

" Devon the technician was cheerful, helpful, explained everything completely and represents your facility very well. This is our second visit (unfortunately) and we will return if necessary. "

 March 23, 2019

" The staff was very friendly and respectful. Techs and dr’s were kind and compassionate, the care my Hinson received was well beyond my expectations. "

 March 21, 2019

" reduce the wait time to see doctor. staff worked well with my dog. doctor knowledgeable made correct diagnosis even before test results. was not pressured into anything. "

 March 21, 2019

" Lil'Gurl is doing very well, she was her spunky self while going for a walk this morning. "

 March 21, 2019

" You did everything well. It was definitely our best experience at an emergency vet clinic/hospital. "

 March 20, 2019

" Everyone was very nice and professional. I liked that you are open 24 hours a day. The snacks were nice. The doctor called the next day to check up on our cat. Excellent service and I would definitely recommend to a friend. "

 March 20, 2019

" everything was wonderful "

 March 19, 2019

" None! "

 March 19, 2019

" The vet was in another procedure so we had a little bit of a wait, but other than that I have no complaints!! Amazing center, so glad we came here. "

 March 15, 2019

" I was very pleased with your office and service. The wait in the treatment room was long, but you made it as pleasant as possible with the nicely decorated and spacious room, comfortable chairs, reading material, relaxing music, and especially the snack and drink options. I am glad I did not have to wait at all in the main reception room. My little dog was also quite calm under the circumstance. Very nice! I have told my friends how wonderful it was. "

 March 13, 2019

" It was a 3 hour wait for something that was resolved in 15 minutes. We were told there weren't enough doctors employed anymore to attend to all the patients. We were asked to schedule an important follow up appointment within 3 days but then were told the next available appointment wasn't for 8 days. Otherwise, we were extremely pleased. The snack basket helped us survive the 3 hour stay. "

 March 12, 2019

" The long period of time I sat in the room at one point was an hour and I nearly thought I might have been forgotten I about, so a check in to let people know an update would be helpful. "

 March 12, 2019

" Things were very well done. The offices are cheery and spotless and welcoming. We appreciated the treats you provided us during our wait. Staff was exceptional. Our dog is doing fine since our visit there. "

 March 12, 2019

" The staff at this location is always great! "

 March 12, 2019

" They really took there time and explained everything and had Charley's best interest. I will be making you all my vet for Charley going forward. "

 March 12, 2019

" So happy we made the decision to go here. Our regular vet closed early. The affliction had never been diagnosed before. The explanation was clear and concise. State of the art equipment showed the exact issue. "

 March 9, 2019

" I liked that the clinic did a great job of presenting pricing clarity. I also liked the feline specific rooms and the overall attention given to the comfort of my pet. I found this visit, my first time to 1st Pet, to reveal a very unique veterinary experience. I am pleased to find your clinic and look forward to your caring for both my pets going forward as a result of your techs communication, the care you provided and the overall experience at your clinic. "

 March 6, 2019

" All things considered, nothing at all "

 March 5, 2019

" Everyones compassion and concern for Ming was really appreciated. Having a quiet, private place to take my time saying goodbye was something not many places offer. I was glad to have it and I never felt rushed. The vet. allowed me to hold her, which some places don't, as I had promised all my four legged companions. If in the future I needed their services I would not hesitate. "

 March 5, 2019

" Though I am 1 min from the Chandler location I prefer the mesa location and it's worth the drive. Very friendly, understanding, great vet, very helpful with suggestions. Got meds and pet is good. My only suggestion is , give a follow up call the next day to see how pet is doing. That would exceed my expectations. "

 March 5, 2019

" The process was slow, but I appreciate a walk-in on weekend. "

 March 5, 2019

" Wait times once in the room got pretty long. More updates would have been helpful "

 February 26, 2019

" The fact that you helped her when we didn’t know what was wrong is huge. Very caring and 24-7 is awesome as it was late. Loved the snack tray for humans as well, since we hadn’t been able to eat. "

 February 23, 2019

" Nothing. Everyone was kind and professional and caring. The facility itself was amazing. So relaxing, so calming and so clean. I’m actually thinking about using them as our vet for our well puppy check ups to "

 February 23, 2019

" Dr was very assuring and seemed very knowledgeable "

 February 21, 2019

" Vet seemed to be a little robotic when speaking to me. Have him relax a little more and enjoy his job. He made me a little tense because he was tense. "

 February 19, 2019

" It was a beautiful facility and we were very impressed with everyone there. "

 February 12, 2019

" Not a thing everyone wonderful "

 February 12, 2019

" We walked in and my dog was immediately taken to the back to be seen by the Vet. The attentiveness and communication was above and beyond. They did not get angry that we did not pursue the most expensive route immediately. They even made a follow up phone call:) It made a very heart-wrenching experience into something manageable. Dr. Dear was so nice and sweet. "

 February 12, 2019

" The saved my puppies life! She was non responsive when we came in. I had only had her for a few hours and I was so broken when we came in. These doctors and technicians were amazing! The doctors did everything they could possibly do and they were so quick to act from the second we walked in the front door! "

 February 5, 2019

" Everyone was very friendly (and loved Thor). "

 February 5, 2019

" It was a Saturday, so they were VERY busy. A long wait was expected. Blood work was sent out and returned negative on Tuesday, much quicker than expected. On Sunday the office called to check on Nellie, very thoughtful. She is responding to antibiotics. Thank you. "

 February 5, 2019

" nothing "

 February 3, 2019

" I am continually impressed with the care 1st Pet has shown myself and for my pets. The staff is attentive and caring and so very friendly. They play very soothing music in their exam rooms and bring in a snack basket which is such a sweet bonus... especially when you don't have time for dinner, haha! "

 January 31, 2019

" Wow!! "

 January 26, 2019

" N/a "

 January 24, 2019

" My cat, Sheldon, is very skittish and is scared of new people but he trusted the staff right away. I'm a firm believer that animals can sense things and the fact that he was perfectly okay with them poking and prodding at him I believe is a good sign. They took very good care of him and of me as well. They reassured me that he was just suffering from kitty cold and he would be okay. Treatments were recommended but not pushed and they told me what was most important for him that day and what could wait if he didn't get better. I felt such a sense of relief after seeing them. They are definitely our vet if anything should happen in the future. And i'm happy to report that he's feeling much better today! Thank you to the staff at 1st Pet for taking such good care of my baby!!!! "

 January 20, 2019

" I have always been treated well, no complaints. They even call you the next day to see how your pet is doing. "

 January 19, 2019

" The front desk tech referred my beloved pet in the past tense which was not professional and very upsetting "

 January 18, 2019

" We were sent from another Vet's Office to 1st Pet. As soon as we walked in the door with our new 5.5 week old pup who had a snotty discharge from her nose and had earlier was gasping for air was given direct attention from front desk staff, who called up staff so pup could be triaged immediately. Tech took pup to the back and gave oxygen and for Vet to look at. My 9 yr old granddaughter were put into a nice waiting room and a snack tray was brought in-it was nice for her to have an after school snack, since I had to pick her up from school to be able to get the pup to vet. Vet Begay came in and we spoke about the pups health and options. Took puppy home with antibiotics and advice. Happy to report the pup is doing very well! Follow up call was a nice touch. Love the great customer service and wonderful pet care. Thanks everyone, for the peace mind you provided to us for our new family member Evie-frenchie/pug mix. "

 January 17, 2019

" Everything was perfect. Thank you. "

 January 15, 2019

" The entire visit was absolutely great. "

 January 8, 2019

" You saved our girl!!! You took our concerns seriously and were compassionate when we were at our worst. Your staff communicated all medical plans with us and when things changed. We can’t thank you enough for all that you did. "

 January 4, 2019

" the ladies at the front desk are very helpful & kept us informed when a room would be available. Jonathan, the Technician, is another valuable asset! "

 January 3, 2019

" The doctor's knowledge! She was smart and an excellent doctor. Give her my thanks. "

 January 3, 2019

" The only complaint I would have is the waiting time. However, it was somewhat of an emergency so I didn't have an appointment - we were however put into one of your "guest suites" with a snack tray which was appreciated. The professionalism of all the staff involved was excellent. They were wonderful with my dog who was really hurting and very scared. "

 January 3, 2019

" My experience was top-notch overall. The stress I felt was relieved from the 1st call to the clinic, through the tests and treatment plan, to the follow-up call I received the day following the visit... "

 December 29, 2018

" Nothing. My visit with Charlie was excellent. Front staff was thoughtful and kept asking if they could do anything for me. The technician was friendly and great with Charlie, and Dr. Deer was awesome with her care for Charlie while making sure I knew what she was doing. "

 December 29, 2018

" My only complaint is that it took awhile to be done. I do realize that it was the day after Xmas and with that said it was faster then I thought it would of been. The staff was awesome to us and are dog and we will be back to see them again. "

 December 27, 2018

" Thank you to the Mesa location for saving Charlie’s life. He experienced bloat on Saturday and was taken right in and diagnosed quickly. Thank you for doing an amazing job, he was able to come home the next day. We are forever grateful! "

 December 27, 2018

" Keep me updated more frequently with the wait time. There was a 2 hour wait for a dr. when I got there. The intake technician and doctor were very kind and gentle. The discharge technician was not. Otherwise it was a great experience. "

 December 27, 2018

" It was really busy and I would have liked an update. The nurse tech who came in to explain what was going on with my dogs recovery was very nice abs helpful. "

 December 27, 2018

" They aren't just for emergencies, my dog had teeth pulled there and was treated like one of their own. "

 December 22, 2018

" You guys were awesome at communication and compassion. The price has been/will always be difficult to swallow. But that’s the nature of things I suppose. "

 December 22, 2018

" Overall, we are very pleased! The only thing that could have been better was the time it’s took to see the vet. We were there for 4 hours. That being said, it was worth the wait because we were so worried about our puppy and the vet’s diagnosis was spot on. He was feeling better by the end of the day. "

 December 22, 2018

" Pick up of my dog could have been more timely sat in a room for almost 45 minutes. "

 December 22, 2018

" This month, December 2018, the er vet saved my cat Greta and turned around her renal failure crash and took great care of our Dobie Rhea after a trash eating incident. So very thankful and grateful! Everyone was great! Keep up the great work! "

 December 12, 2018

" The staff was awesome and very efficient "

 December 12, 2018

" We have been to 1st pet a few times recently for our dog. This last visit we were putting our dog down due to old age and cancer illness that had taken over his whole body. I must say the staff was very professional and compassionate through the whole process for us. This was a difficult time in our life and 1st pet was very nice to us, we appreciate the staff. Thank you so much. "

 December 12, 2018

" The technicians were very sweet and caring and they did not waste one minute. They took my Zypher in right away and knew exactly what was wrong with him. The sack basket really helped reduce my stress level. Thank you to the Dr and the entire team for being such wonderful experts. "

 December 10, 2018

" AMAZING CARE!!! "

 December 8, 2018

" Everything was good. Had to weight a while for doctor but other than that all was good. "

 December 8, 2018

" Link the deposit with the invoice so that I don't get charged twice for the same thing "

 December 7, 2018

" Everyone was so super nice and listened to our concerns. I would recommend them to anyone "

 December 6, 2018

" I relay like this company i'm just trying to get help from some people to help donate our foster Megasophagus dogs (6) and and also ours, (3) of them are ours and we have 2 that are healthy "

 December 4, 2018

" The wait was extremely long but the facility was top notch and the "while-you-wait" snacks helped the time pass. The x-rays and lab work were thorough, and once that was accomplished by the vet the process speeded up. Appreciated the military discount! "

 November 27, 2018

" Incredible place and people. Just the little things they did was amazing. Even shared a bag of Gold Fish with my Lab. It was the extra touch that was so nice. Will go back, hopefully wont have to tho. Thank you for everything. "

 November 26, 2018

" I like that you are open 24 hours a day. If there is an emergency, you are right there and I don't have to look around to find some other place to take my baby to! Plus now I get 10% off if I have to take him to emergency! Thanks for always being there!!! "

 November 25, 2018

" They listened when I explained that my pet had very bad hips and they were carefully when taking his radiographs "

 November 24, 2018

" Dr, Marquis was outstanding with information about the illness of our Minnie. She explained exactly what the situation was and did everything to make us comfortable while we were there. She kept us notified what was wrong and went out of her way to make sure Minnie was comfortable. We are now going to use your facility for all of our pet needs. Thank you to everyone that was there o Thanksgiving Day. "

 November 24, 2018

" It was good but i didnt like that the tech and the doctor heard two different lung sounds. The tech heard wheezing and the doctor said the lungs were clear... otherwise the visit was fine "

 November 21, 2018

" The wholes staff, receptionists, technicians, and the veterinarians who we intersected with, were both professional and compassionate, eager to accommodate and inform at every opportunity. The facilities, including reception area, examination rooms, and backroom kennel areas were comfortable and immaculate. Most importantly, Dr. Deer saved our dog's (Lucy) life, not once, but twice. She performed life-saving emergency surgery on Lucy for bloat, During the surgery, she found and and informed us of a large cancerous tumor on Lucy's liver that subsequently was successfully removed (at a different, non-emergency facility). Taking your beloved pet to an emergency clinic is always stressful, if not traumatic, but the people at 1st Pet in Mesa made our experience as comfortable as possible. "