1st Pet Vet – Mesa Emergency

1st Pet Vet – Mesa Emergency


5404 E. Southern Ave. Mesa,AZ 85206
Phone: (480) 924-1123
Mesa@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
, Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12:00 AM
-
11:59 PM
Tuesday
12:00 AM
-
11:59 PM
Wednesday
12:00 AM
-
11:59 PM
Thursday
12:00 AM
-
11:59 PM
Friday
12:00 AM
-
11:59 PM
Saturday
12:00 AM
-
11:59 PM
Sunday
12:00 AM
-
11:59 PM

Recent Reviews

 November 30, 2021

" I appreciated the update text. Even with the incredible workload they had everyone was patient and kind. "

 November 30, 2021

" Overall very happy with our experience. "

 November 30, 2021

" I appreciate the patience of most of the staff and how the doctors listened to my questions and concerns. There really needs to be an option when you call to go straight to the front desk. With the amount of times I called to check on my cat, I don't want to listen to the same recordings over and over. I don't mind being on hold, I understand the staff is very busy, but if when placed on hold there could be silence, I would really appreciate it. "

 November 30, 2021

" Service was excellent. "

 November 27, 2021

" They kept me updated on his progress of trying to get him to purge a quarter he swallowed. After it did not come up they then took an X-ray to see if he had indeed swallowed it and sure enough it was in his stomach. Thankfully I can report today that the quarter l Safely returned to the outside world again. The staff is magnificent and they take such Awesome care of my Blue Skye. He actually loves going to the vet. Thank you all for all you do with such caring and compassion. Cheryl Thompson and Blue Skye "

 November 27, 2021

" Everyone was so helpful from the moment we walked in. They truly care about me and my pet. "

 November 25, 2021

" go over the long term affect of my dogs diagnosis "

 November 25, 2021

" It was a very good visit for a stressful time. I was there from 7am till 12 noon. Very busy place. My room was freezing!!! One of the staff came in after a couple hours (I chose to stay with my dog) to give me a snack. Very very nice. She saw I was shivering and brought me in a blanket. I really appreciated that. Overall, a very good experience with people who have a very stressful job. "

 November 23, 2021

" The staff was caring and professional. I was very impressed with the doctor. When you come to the emergency vet you are already anxious and a little worried about cost. Staff confidence eased the anxiety and the doctor's kindness and understanding helped trust the care and address cost concerns. Very supportive. "

 November 23, 2021

" The wait time was pretty extensive. My dog was there a total of 11 hours before he was seen. But I do understand that the office was short staffed and that there are more critical cases that need to be put first. If my dog needed more emergent care, I would hope that he would be seen ASAP as well. I appreciate everyone's help with diagnosing Taz and getting him feeling better. "

 November 23, 2021

" Charge less, you guys are very expensive. "

 November 23, 2021

" Have someone contact me for a follow up appointment Still waiting for someone to call me back "

 November 19, 2021

" The First Pet staff were incredibly kind, supportive, and professional, all while dealing with an crushing amount of critical patients. I am very grateful for their hard work, and my fur-baby's wonderful treatment and excellent outcome! "

 November 18, 2021

" Really appreciated the young lady that came in and spoke to me and my son.She was a Much needed relief in a very hard time. Thank you so much your Professional attitude and truly caring . "

 November 17, 2021

" Everything went so well especially since I had brought my cat in late at night. Roxy's eye is as good as new too! Thanks to everyone here! "

 November 17, 2021

" I do not know if there was anything different you could have done better, because we were in the loop on everything that was going on. I really appreciate the senior discount you gave us. "

 November 16, 2021

" There was a genuine caring attitude from the staff for both my dog and myself "

 November 16, 2021

" Staff was professional, kind and caring. "

 November 13, 2021

" My only wish was that I could have been there when my pet was examined by the doctor. However, Dr. Hodge called me after examining my pet and took his time to explain his findings to me and the treatment plan he was recommending. He was very professional but caring and kind. I felt that he really cared for his patients. "

 November 13, 2021

" Everyone was concerned about keeping pet healthy. "

 November 13, 2021

" I received different opinions on treatment it would be nice if it was clear and concise. For example one person told me normal diet another told me bland. "

 November 13, 2021

" Provided more phone updates. I had to call in for information. "

 November 13, 2021

" I was very happy and will be back if I ever have another emergency!!! If I were going to give one improvement opinion I’d say like 7 or 8 people to greet you and your dog is a little overwhelming for a sick excitable puppy. One thing that went well was punctual great with communicating and friendly. "

 November 11, 2021

" Our family is SO grateful for a caring Animal Hospital that is available 24/7 for emergencies! Our cat had been missing for a week, and when we finally found him, he had been suffering with a broken leg!! Thank you everyone at 1st Pet for helping our pet finally get some relief and help for his pain. Thank you for giving us direction as to what to do next to help our pet! "

 November 11, 2021

" My kitty was in life threatening situation. Your immediate action was greatly appreciated "

 November 7, 2021

" I would have liked written instructions on how to treat, when to return for blood work, etc. Also, I was told that there was an opening and I should bring the dog right in, but then it turned into an 8 hour stay because of being “over capacity.” That might be difficult for some, but thankfully I was able to cancel plans and make it work. I am very thankful that our little girl was able to get the care she needed and everyone was super nice. "

 November 7, 2021

" All the ER doctors and everyone are amazing and saved my baby Darwin. I cannot thank the team enough. "

 November 6, 2021

" Thank goodness for 1st Pet emergency Vet, I have used you many times over 20 years. You always greatly help in times when I can't see my own vet. My only concern with 1st Pet is the cost. It's always 2-3 times what I would pay at my vet. But in an emergency, that is less important than getting the care that I need for my pets. "

 November 6, 2021

" care "

 November 6, 2021

" I loved how friendly the staff was and they were able to help my animal. I am eternally grateful. Thank you to everyone "

 November 4, 2021

" I give 5 stars **** Noticed the wait was a little long however we would have waited an eternity for our fur-babies. I worry about the stress that our veterinarian professionals are going through. I pray for them. �� "

 November 4, 2021

" Be realistic about how long it will take to treat my dog. I was told 4 to 6 hours. She ended up being there for more than 15 hours "

 November 2, 2021

" Nothing needed to be done better. "

 November 2, 2021

" The length of time he was there seemed way too long. "

 October 28, 2021

" I am very satisfied with the medical care my cat received; but what really made a difference was the friendliness of the front office staff and the care taken by the medical staff to answer my concerns, and the care given my cat by the whole team! "

 October 27, 2021

" Any misunderstandings on the part of any 1st Pet team member should be forgiven. I would not expect there to be many. They all have a very challenging task. Having spent considerable time with a large number of receptionists, technicians and doctors during my visits with Airricka have shown how caring, thorough, professional and friendly the staff are. Regardless of the outcome of a visit, if they do not always have the results we may want, do not hold it against them. But they try their very best. Under the overwhelming tasks they face every day, they all demonstrate an impressive high quality of care for our loving pets. Thank you, 1st Pet. Jeffrey and Airricka "

 October 27, 2021

" it was so busy i was so impressed with the kindness and professional manner the team handled phone and walk ins. Amazing Team! The vet and vet tech really listened too. Thank you "

 October 27, 2021

" Everything was GREAT! "

 October 22, 2021

" On my receipt it stated I was given pamphlets about my dogs condition.. I did not receive them but it would have been very helpful if I had. "

 October 21, 2021

" Follow up on the dog care "

 October 21, 2021

" I have nothing that could have been done differently. It was a difficult time finding out I was going to lose my buddy and nothing can go well with that. I think the staff and doctor made it as easy as they could. "

 October 19, 2021

" Really smooth process. Staff was very professional and caring. "

 October 19, 2021

" Our experience was amazing with our dog Marshall and the staff at 1st Pets! The wait time was a bit long but that wasn’t their fault. I would have just liked to maybe know where our dog was at in the order, but I’m sure that is difficult to do with cases changing by the minute and a bunch of other emergency vets on diversion. The staff helped calm me down since I was frantic. I knew they were going to help Marshall know matter how long it took! They provided us blankets to snuggle with our dog on the ground, snacks, water, and even a computer for my 8 year old to watch Disney plus on! Thank goodness! It was the perfect distraction for a very stressful evening. I also loved how up front the staff was about cost and helping me find options on how to cover the cost of the services needed. Thank you so much for getting my puppy back to himself!! I will never forget how much the staff of 1st Pets was there to support all of our needs all evening long! "

 October 14, 2021

" The staff was very friendly. I only dropped her off due to the wait time so did not see how the vet interacted. But I would use their service again. "

 October 12, 2021

" I did not know how critical the situation for my cat was of course on a Friday night. All staff were here friendly and patience. The clinic was very clean and very honest with the cost . This is definitely a place I will take my pets and I totally recommend, Dr. Deer was excellent! Thank you, "

 October 12, 2021

" The service is always great. "

 October 12, 2021

" I was extremely disappointed that my dog was not sedated when I left him there. The tech assured me that as a pain free facility dogs with anxiety would be sedated to make their stays a little easier. The quality of care was quite good otherwise. When I picked him up he was clearly dealing with his separation anxiety though. Sedating him as promised would have helped him alot. "

 October 9, 2021

" I would not change anything "

 October 9, 2021

" We came in a an emergency, not immediate life threatening, but she needed to be seen soon. They told us it would be 4 to 6 hours. But they were able to get her in 3 hours. They were very helpful and kind, explained everything they were going to do and what cost would be. My puppy is fine and the cost was less than they quoted! "

 October 8, 2021

" When your fur babies are hurt and you need last minute care, it is super important that the care provided is stellar. I was greatful for the referral from my vet. My experience was nothing but positive. Thank you "

 October 8, 2021

" It should be noted that the doctor had recently broken her leg; she could not come out but we spoke on the phone "

 October 7, 2021

" The doctor and staff were all kind, professional and very helpful. Our dog got excellent care and the appointment was fairly expedient. Thank you! "

 October 7, 2021

" I would have liked to see the vet that treated my dog. I did speak to her on the phone and she was very helpful but didn't get the opportunity to talk to her when I picked up my pet. "

 October 5, 2021

" Quickly diagnosed our Bella Boo with pneumonia. She's comfortable at home, slowly recovering thanks to all your help. "

 October 2, 2021

" The entire team did a fantastic job taking care of our dog when she was hurt. "

 October 1, 2021

" I liked the way you handled everything "

 September 30, 2021

" The whole experience went well. I called ahead and they were ready to take action when I arrived. They gave a treatment plan that they made sure I was comfortable with that I could afford. They were quick with stabilizing my pet and letting me know how he was doing every step of the way. The paperwork was detailed and appreciated. They were quick to send my records when my vet called them. I greatly appreciated everything they did. "

 September 28, 2021

" Everything went well. I could not have asked for more. The initial acceptance when we entered the Hospital was fantastic. The following consultation was immediate which put us at ease immediately. The over all care and attentiveness to our Portuguese Water dog was exceptional! "

 September 28, 2021

" The wait time. I was there for 8 hours. "

 September 28, 2021

" The only minor complaint that I have was they were going to charge me again for an examination that I never had. It was quite substantial. They still charged me, but it was lower. Thye ended up reversing the charges, which I appreciated. It was my second visit within 24 hours. Other than that, everybody was extremely professional and friendly. They took good care of my senior dog. "

 September 28, 2021

" Everyone was amazing! My dog is my baby and I was so scared for him but everyone made us feel very assured that he was going to get the best care possible :) "

 September 28, 2021

" Thank you for keeping me updated and ensuring Khloe was comfortable! She didn’t even wanna come home after her abscess drainage! I was so surprised!! It made me happy to know she was comfortable! "

 September 28, 2021

" It was perfect! Excellent service quality, professionalism, concerns and follow-up. Will highly recommend 1st Pet as best veterinarian center to take care of your pet. Thank you. "

 September 25, 2021

" The wait times are very excessive. I’m not sure why. Short on staff, or doctors maybe? But otherwise it’s an extremely great veterinary hospital. "

 September 25, 2021

" The wait overall was pretty long but I expected it to take a bit since it is an ER. The technicians and the vet were both extremely nice and made sure to listen to what I had to say. They gave me a lot of options and went over everything they were able to do/going to do with my cat. I appreciate the hard work everyone on staff does and overall had a good experience. s "

 September 25, 2021

" Everyone of your employees were kind and understanding the whole time I was there. Also tried to comfort me because I thought Abigail behavior was an indication that she had serious medical issues. I never thought that she was in heat after talking about her erratic behavior and intense crying even after I had consulted her vet and other persons who had more experience than I had with an animal After the tech talked with the vet and came back and told me what she thought Abigail’s problem was. It then made more sense and the tech gave me the option of going home if I thought her issue was solved But I talked with the vet and she answered my questions regarding any further ways I could comfort Abigail. Anyways she is doing very well and I consulted my vet and we will go forward on Tuesday next week with her surgery for getting her spaded. Again I want to thank you all for helping me and alleviating my issues with Abigail "

 September 23, 2021

" Everyone was so kind and efficient and concerned about buddy. I was so impressed that 1st pet will now be my primary care vet. "

 September 22, 2021

" This is my 3rd visit within three years and each time has been extremely positive. The staff is friendly, the vets all call when a diagnosis is found and options are provided for treatment. This is a great place for all of us when our regular vet's office is closed. "

 September 21, 2021

" I was overall very impressed at the compassion of the staff and the willingness to answer questions. The idea of an emergency vet is terrifying and everyone was so good to us and treated our little cat with so much compassion. "

 September 21, 2021

" Nothing "

 September 21, 2021

" The wait time on the weekend was understandable but I'm unclear why my dog waited 4 hours (when we called in and requested it) for pain medication (she was in the ER on a Sunday for a dog bite wound). I did sign off on giving pain medication when I dropped her off at approximately 10 am but she wasn't given anything until we followed up around 2 pm. The surgery performed was good and the doctor who did our follow up visit was awesome. "

 September 21, 2021

" nothing that I know of you always take care of my lil Haas very well, he is still mooping around but seems better. Thank you so much for caring just wish it did not cost so much but is necessary so I do understand I mean afterall my heart surgery cost me 43,000 dollars so better than 500, LOL. Rodney Milholland "

 September 18, 2021

" Everything about our visit was perfect! We were greeted immediately and assessed/checked in right away. Our entire visit was wonderful, and the vet treated my dog with what she could safely give her...she did not try to tack on a bunch of other meds/charges (as other places have done in the past). This is the only emergency vet I will use because they are always professional,, and they have always shown compassion towards me and my fur babies. Thank you! "

 September 18, 2021

" Very satisfied. I’m so grateful to 1st pet. "

 September 18, 2021

" Luckily I had written down the doctor’s recommendations (for my dog to take a steroid for a week after discharge) because when the technician went over the discharge instructions with me she had no idea what I was talking about, and the medication wasn’t listed in the paperwork. I waited while she clarified with the doctor, and my dog WAS supposed to be on the steroid. The technician quickly corrected the error, but it would have been easy to miss if I hadn’t written it down myself. Other than that the staff were so kind and helpful, the doctor was amazing and answered all my questions, the communication via text was super helpful and appreciated, and the facility was beautiful and exceptionally clean. I posted a recommendation on my personal Facebook as well as the company’s, would definitely use again and recommend to anyone. "

 September 18, 2021

" Wait time 4 plus hours…..The Drs we’re very good, once they got back with me. I would like to have met the Dr, but found that to be impossible even when I requested severs times to talk to him/her. "

 September 17, 2021

" Everyone was very helpful, Dr. Begay was thorough and explained everything to me! "

 September 15, 2021

" The whole process went well and they were so kind "

 September 15, 2021

" The staff is caring and professional The clinic is very well run and very clean Excellent care at a time that my pet needed care desperately "

 September 11, 2021

" All three vets and the various techs took great care of our beloved Lacey. Thank you! "

 September 9, 2021

" The tech who brought Kahlua out to us to go home barely explained anything on the discharge paperwork. Good thing I'm a retired healthcare professional so reading it all makes sense, but I expected her to cover the most important points with us. She also admitted to not being able to get Kahlua's harness on correctly, and that she tried to wipe off the diarrhea, um, the dog smelled so bad we couldn't wait to give her a bath. It's so sad that one employee out of all the rest can sour an opinion on an experience. I am still considering switching over to 1st Pet from VCA, for all our veterinary needs. Thank you. "

 September 7, 2021

" Even though we had an extremely long wait time the staff was accommodating to our needs. "

 September 5, 2021

" This time, thanks God long time ago don't visit ER...quick response, very nice conversation with Dr. understanding my concerns. All went good. Thank You for you human treat to fur parents and our babies. "

 September 4, 2021

" The technician seemed a bit nervous and when going through the discharge she basically read off the paperwork.. didn’t seem confident but she was friendly ..it may have have been that she was new to her role. "

 September 3, 2021

" Thank you for the compassion shown to my dog and my family. Although we were there for several hours, we were never left alone without some type of communication. "

 September 3, 2021

" Taking my dog to the emergency vet was a stressful decision to make, but I knew he was going to be in great hands once I got to 1st Pet. I could tell the staff was empathetic of my situation and that they loved the animals for which they cared. Although I hope I never have to bring one of my fur babies back to an emergency vet, 1st Pet is where I would definitely take them if the occasion arose! "

 September 2, 2021

" Everyone was so sweet and caring. "

 September 2, 2021

" Prices are high and the girls in the front desk where busy. There was four girls up there and they where more concerned about the paper work they where doing then to help me. I also had to wait in the waiting room for 40 min for my dog when some one had called me an hour and half before telling me she was ready. If she was ready why did I have to wait for 40 mins. "

 September 1, 2021

" Everyone was really friendly. "

 August 30, 2021

" I checked "Does Not Apply" about interaction because I never met/saw the doctor. However, I don't rate that as a negative. This was emergency service. The vet had more important things to do than talk to me. That wasn't a problem because the technicians and assistants were excellent. They checked in frequently, reviewed the treatment, and went over the discharge instructions. They were knowledgeable and compassionate. "

 August 28, 2021

" The caring of Dr. Brock and her assistant, she saw my Abby in the emergency and thought she looked sad in the kennel, so she took the time to see her herself. That was very much appreciated. "

 August 25, 2021

" Nothing, everyone was amazing. We even called after our visit for questions and everyone is more than willing to help. This is our first puppy and they put us at ease. Best puppy doctors ever. "

 August 25, 2021

" Finding a vet that could take care of my dog's emergency so quickly was wonderful. I was so worried and scared, and 1st Pet Vet Center was right there to do the job! Many thanks!!!!!!!!!!!!!!!!!! "

 August 24, 2021

" For being out of town with a sick dog it was wonderful to come to a place that took in Consideration that I drove and hour and 40 mins to give my dog treatment at a late hour of the day And for us right in! I was impressed with the throughout exam and giving the options to choose from for treatment I felt confident with the plan that we decided to tackle to get my dog better! Three days later she is doing amazing!!! Thank you! "

 August 22, 2021

" Everyone was very friendly and understanding. I was out of it due to the circumstances and everyone understood. I was not comfortable at first leaving my cat there till the woman (can’t remember her name short blonde) reassured me of the facility and care that would be provided for my cat Sable. So I decided to leave her there and she received great care. I’m so thankful for all of your staff and what they did for me and my Sable. Thank you all so much! "

 August 21, 2021

" The whole experience was very positive. My dog received wonderful care. I would recommend 1st Pet to any pet owner who needs immediate treatment. "

 August 21, 2021

" I was upset when I entered the clinic since my dog was so sick and they immediately made me feel calmer and took care of things for me immediately. If I need to use an emergency vet again, I will definitely use this clinic!! "

 August 21, 2021

" My cat was seen quickly and got the right diagnosis and medication. This was an emergency visit and they got it right. "

 August 19, 2021

" Wait time was extremely long. The Dr was amazing and so caring with our Abby. "

 August 17, 2021

" Staff was excellent and provided great care and instructions for after care for our dog. We appreciate all that you do and thank you for taking great care of our dog. "

 August 17, 2021

" 1st Pet deserves so much respect and love. Sunday they were at capacity. They took the time to look at my dog’s twisted rear leg. The staff of being worked and pulled in a 100 directions. We were given the choice to leave him and they world try to look at him in 5-6 hours. They were able to! The doctor called and was super pleasant even after working non stop I imagine for hours. The girls at the desk and the tech who went over my dogs going home procedure were amazing. Working hard under the conditions of animals in need is more then my heart could take. Everyone at 1st Pet deserves a medal in my book! Thank you all "

 August 17, 2021

" Don't change anything. I've had to use 1st Pet several times in emergencies and have always gotten outstanding care for my furry family members. "

 August 17, 2021

" Nobody ever wants their pet to be I'll and our dog was very I'll. The staff was prompt in seeing our dog, informative and gave us as much time We needed to decide on a treatment plan. Thank you!! "

 August 17, 2021

" I really appreciated the staffs constant communication with me and checking on my dog when I called to ask about her. "

 August 15, 2021

" Very sensitive to my dogs and me situation and needs "

 August 14, 2021

" Getting veterinary care right now is very difficult. My 8.5 yr old mastiff has had many medical challenges in the last year- including 2 amputations due to cancer, a bleeding ulcer from a med, 2 episodes of aspiration pneumonia - so when she gets sick I can't wait it out. I couldn't find care for her. I couldn't get adequate care for her quickly. I called 5 vets. The soonest anyone could see her was Tuesday, so ER care was the only option for me when she started vomiting, diarrhea, panting, and lethargy. Getting ER care was also difficult - too busy - being on diversion, etc. She had long waits to be seen & long waits for care to be given. When I called when symptoms got worse, I was told I would get a priority call back, and 24 hours later, I still hadn't received a call. I ended up joining the "Fuzzy" app so I could ask a veterinary technician my questions & get advice. No follow up either on how she's doing since getting out of the hospital. I feel very alone in this. "

 August 14, 2021

" I thought everything was handled very professionally & amazing. The staff were all very friendly and caring. The environment was very clean and welcoming as well! Overall the experience was excellent!! "

 August 11, 2021

" The level of care and compassion definitely helps When someone’s concerned for their pet. Leaving my dog for So long was hard but I knew he was in good hands. "

 August 5, 2021

" I brought my dog Juan in because, although he was old, he seemed to be declining. Dr Hineman was caring, thorough, and gave me options to keep the costs down. The office staff were also caring and attentive. The hospital itself is beautiful and so clean. Juan passed away the next morning on the way to my regular vet but she confirmed that we took the right actions to make Juan comfortable. He was such a cool dog and I'm appreciative of 1st Pet and what they did for us. Thank you. "

 August 5, 2021

" So thankful you all were there to help Jazzy. I walked right in and she was assessed immediately. Thank you all!! She is feeling much better!! "

 August 3, 2021

" I love the immediate attention the minute I walk in with my pet. You are awesome!!! "

 August 3, 2021

" Not up-selling services When I go the doctor with suspected strep throat, the dr does a review and prescribes an antibiotic. If the dog is suspected of having kennel cough, do the physical and give a prescription. Xrays, blood tests and other costly servuces shouldn't be offered unless the dog is really sick. "

 August 3, 2021

" Efficient, fast and caring service. Great staff! "

 August 3, 2021

" I am so thankful for the whole staff here. Everyone that I came into contact with was so helpful and made our visit amazing. Thank you for helping my pup feel better. "

 August 3, 2021

" Pet 1st helped us with a very difficult time in our families lives. We had two pups that passed away months from each other. They both were super old, but still they are family. The compassion and love that came from everyone within the office was up and above. When our new pup got ill and our regular vet was closed, we didn't hesitate to call and they told us to bring her in right away. The wait time was long but the care they took with not only me, but her was outstanding. They made sure that both of us were comfortable and even offered us a snack and water while we waited. It goes to show that they really care about their customers and the animals they treat. They take their time and diagnose all possible things. They give you information and help you to better understand what is going on. LOVE this place. "

 August 3, 2021

" First Pet has always been the best place to take my sick animals. They care for them just like they are their very own! I live in Globe and we only have one veterinarian clinic here and they are extremely rude and won't take a new patient, even if they are screaming in agony. First Pet has always given me and my pets the professional respect and dignity that should be normal in their work. Thank you, First Pet, for being wonderful to my pets and I. "

 July 29, 2021

" I would’ve liked to had time to meet with the vet when I was checking out I felt rushed unappreciated by having you bring my pet out into the waiting area and in front of everyone else try and explain to me the medication is what was going on, was very Uncomfortable "

 July 27, 2021

" Nothing I can suggest "

 July 27, 2021

" This is the second time I have used 1st Pet. The first time I brought my dog in she wasn’t seen for over 7 hours. This time, it was over 3 hours. I just can’t understand why a place that promotes 24/7 service doesn’t seem to have the doctors to support service in a more timely manner. "

 July 24, 2021

" Just wish it was a bit more cheaper for emergencies "

 July 24, 2021

" No improvements to the treatment of Tasha nor ourselves is suggested. Every interaction was excellent. Thank you for your care! "

 July 22, 2021

" GREAT experience. Very professional. First class facility and support. "

 July 22, 2021

" This place is wonderful, ESPECIALLY in an emergency. Everyone remains calm, confident and friendly. We had an above average experience. Thank you! "

 July 21, 2021

" Everything went very well. I just thought that the amount of time for treatment was long. It was about 8 to 8 1/2 hours or so. Not sure if that’s “the norm” as I’ve not had to use emergency care before. "

 July 20, 2021

" The doctor wasn’t always as prompt at calling us with the updates. I could see how slammed they were so we would call to get updates. Not a huge deal otherwise. Thank you for taking care of our baby! "

 July 18, 2021

" The wait was a bit long, but to be expected when other dogs are taken into emergency. I really loved the fact that they gave him a pain shot almost immediately before the doctor actually saw him. They could see that he was in extreme pain, so 1,000 kudos for having the awareness to treat his pain right away. They also followed up with me by phone 5 days later to see how Henry was doing and answered all my questions and alleviated my concerns. It shows that the 1st Pet Vet crew really cares about your pet, from the receptionists to the vet techs to the vet doctor!�������� "

 July 15, 2021

" Our regular vet was booked for over a week out that caused a lot of anxiety for the family. Having 1st Pet being a able to accommodate us that day was truly amazing. "

 July 13, 2021

" I was really worried about my Desi girl. The entire staff was professional and caring that I felt she was in good hands. Won’t take my girls any where else "

 July 8, 2021

" We cannot Thank you enough for taking care of our pet in our emergency? She was taken great care of and is doing much better. We appreciated being able to drop her off. No other emergency vet Hospital would allow us to do that and our vet did not have an available appointment until a week later. We appreciate your commitment and dedication. "

 July 8, 2021

" So grateful and thankful for 1st pet and staff. I tried to find my Gigi girl help through vet clinics and other hospitals with no resolve, concern for her or my love for her. I gave up. I could not watch her suffer anymore. I went to 1st pet hospital with her to say my goodbyes. I could not let her suffer anymore. We were greeted with kindness and genuine caring for my girl and for me emotionally. They took her under their wing and got her on the road to recovery. Taking the time to teach me aftercare. We are home together and have our time back to spend with each other. For that I am so very grateful! "

 July 8, 2021

" Everytime we have been at the office eveyone has been caring, friendly, professional and most important excellent with our 4 legged family members. We completely trust the outstanding veterinarians. They have Anaya been exceptional. Thank you fur all that you do. "

 July 8, 2021

" Very friendly with me and caring with my little �� "

 July 7, 2021

" thought our dog was going to pass away, WE brought her in and 1st pet kept her over night and gave her fluids and meds and she is almost back to her old self, Thanks everyone at 1st Pet, The Wiggins Family "

 July 7, 2021

" the facility was very clean, the staff were all very caring and considerate. It's scary to have to bring your pet to the ER, but the compassion that was shown helped immensely. The procedures and aftercare were clearly explained by the doctor and the tech. "

 July 6, 2021

" It was a little expensive for a simple visit "

 July 6, 2021

" My dog was seen as soon as I walked in. He was handled gently. The staff was very professional. Yes "

 July 6, 2021

" Very friendly staff to both me and my pet. Thank you! "

 July 3, 2021

" Nothing to make the visit better ... the only thing that could have been better is if they could have done the ultrasound on the day of the visit and not have me schedule with a different office "

 July 3, 2021

" I love that the vet that came in with is sat on the floor as we were the whole time. She was so sweet and caring "

 July 3, 2021

" Patches was very well taken care of at 1st Pet. "

 June 30, 2021

" I felt like I was annoying the front office staff by calling and asking for updates on my dog. I apologize, but I was just worried. I am so thankful that this service is available when my own vet was not. "

 June 29, 2021

" Very friendly and concerned. They listened to what I had to explain "

 June 29, 2021

" Better communication about the status of my dog- she was there for 12 hours waiting to be seen. I understand emergencies- it would have been nice to get notices on her status. I did really appreciate the drop off service esp in the heat; Other emergency vets are expecting people to wait for hours in the parking lot in their cars which is unreasonable "

 June 29, 2021

" The only negative aspect of my visit was that my teal towel was lost. Otherwise, fantastic experience in an emergency situation. "

 June 27, 2021

" We are eternally grateful for the team at First Pet. They are caring, compassionate, and extremely skilled They literally saved our dog's life, and have taken amazing care of him whenever we have to bring him in. "

 June 26, 2021

" Great that we could wait at home for a diagnosis . No waiting in a waiting room. "

 June 24, 2021

" Due to critical diversion we were given a list of places. There was a long wait as expected but sitting in an air conditioned room made it as tolerable as possible. I have no complaints "

 June 23, 2021

" Nothing. Treatment of my pet was great. "

 June 22, 2021

" My boy is very anxious when at the vet as well as not being dog-friendly. The staff was very patient and understanding with Romeo BooBoo and treated him very well. They listened to all of my concerns and were able to give me detailed next steps, medical plan, and explanation of options and costs. They obviously care for the animals they serve and I am grateful they they take such great care of the facility and our fur babies. "

 June 22, 2021

" Making my baby well again. It made my Father's Day Great! "

 June 19, 2021

" My dog cut her head right above her eyes and on her nose. We came in for emergency service on a Sunday afternoon. She is a very large dog and I couldn't stay with her due to covid restrictions and a long wait time. She isn't the best patient but, the staff handled her well and they were helpful and understanding. The doctor explained the treatment needed thoroughly to me on the phone. My dog ended up with many stitches. They faxed all information to my vet without me asking. The doctor did a beautiful job stitching, the cut healed well and it's barely noticeable now that her fur has grown back. Thank you!! "

 June 17, 2021

" Great staff! Please abolish the De-humanizing, fear mongering, face rags, they restrict one's CO2, a most needed substance for life! I challenge Anyone to provide a peer reviewed study that supports the efficacy of masks. Thank You! "

 June 17, 2021

" Everything was fabulous. I was a nervous wreck and they made me a tease the doctor was very good at explaining the problem. Everyone at the front desk was very helpful and friendly "

 June 17, 2021

" I thank them so much for taking care of Charlie Brown, he had broken his toenail in a really bad way. What I didn’t realize the high volume of pets, emergency clinics are receiving right now, because people can’t get in to see their regular vets and the wait times are so long they redirect you to another clinic, which can be very stressful when your just trying to get your pet help. Charlie Brown is back and doing well, and I appreciate 1st Pet on Southern/Higley getting me in and explaining the situation that is going on right now and why the wait time can be several hours. Thanks Felicia J "

 June 17, 2021

" The doctor in staff we're patient with me. I'm a little slow as far as pets in their care and what not. They had to explain it several times because of me not them. They were very patient and took the time with me that I needed. Very loving and caring about pets. "

 June 16, 2021

" All I have to say is Thank you. Thank you for saving my baby-boy �� life. Thanks for being so professional. Thank you for the patience you had with my baby-boy ��, knowing that he's not very friendly. Miriam & Buddha ��❤�� "

 June 16, 2021

" I loved the Atmosphere! Very pleased!! Thank you! "

 June 16, 2021

" I wouldn’t have changed a thing..The Doctor was amazing listen to me and respected my wishes for the care of my dog ..she is a amazing and caring Doctor..The tech was the sweetest person she went above and below with my Dog ..she did things that needed to be done that I didn’t even have to ask her to do.. These two people are the reason I would never go anywhere else for care ..Thank you again and again for Love for animals "

 June 16, 2021

" The Tech was AMAZING and the Dr was so nice called and kept me updated! "

 June 15, 2021

" Was very happy with the emergency service that was provided to my canine. It was a Sunday and most animal hospitals were closed or not seeing anyone new. I had to drive almost an hour to 1st Pet. The technician came to my car, and said that it would be a 2-4 hours for the assessment and treatment to be completed. I explained to the technician that if it was two hours, that I would stay put since I'm an hour away. If it was closer to the 4 hours mark, that I'd probably go home. The technician then took our canine into the center. I was finishing up the paperwork when I received a call from the Dr. She indicated that we should come into the clinic, barring any exigent emergencies not yet there, she would have us out in a couple of hours since we were a little far away. The staff was excellent and was very happy with the treatment and care for both my canine and myself. "

 June 12, 2021

" The way all the staff approached us with care and went above and beyond to make sure my dog was comfortable and I was informed. They understood that she’s not “just a dog,” but she’s my baby and I needed to be with her. They made it happen so both her and I could be as comfortable as possible. "

 June 12, 2021

" Your whole hospital is amazing! Our dog Lily ended up needing to be put down but your staff took the best care of her and I appreciate it more then you know! "

 June 10, 2021

" I would have appreciated better after care instructions and expectations. What was wonderful was the immediate attention and treatment my dog received. "

 June 10, 2021

" We brought our 10 month old, 5 lb Yorkie to the ER on an emergency and EVERYONE was absolutely wonderful. They answered all our questions and concerns. They took the best of care with her and I thank them from the bottom of my heart!!!! Hopefully, I won't have to use them again for an emergency... but I was so glad they were available when we needed them. "

 June 9, 2021

" My cat had a critical emergency procedure done on February 16 in the Chandler office. Frankly the non-common-sense, fear-driven face mask requirement somewhat surprised me. It was such a focus that office personnel appeared so-so friendly. Discussion with vet and phone call later was good. Wonderful to receive cat's photo taken by ICU technician during Moolah's nightly stay. The $3000 bill was shockingly costly maybe because I hadn't had a similar pet experience and expense. This June 5 visit was a stable emergency at the Mesa facility. Staff was friendlier than Chandler's. The non-common-sense, fear-driven face mask requirement remained. Only conversed with vet on phone. She seemed a warmer personal than the Chandler vet. $375 x-ray and $35 injection for nausea. Wow! Overall, issues were resolved. Appreciate the services. "

 June 8, 2021

" All the people did a really good job with our Beagle puppy. He had ingested some pills and needed quick action which was provided courteously by all the staff. Thank you for seeing to his needs and helping us all get through this. "

 June 8, 2021

" wait times are long. It seems like there is only one doctor on site? He was excellent and I am grateful that there is a place 24/7 to take my pet to. I wish there were more. "

 June 8, 2021

" The doctor explained what I needed and was very attentive to my needs for my pets "

 June 8, 2021

" To be honest, I was extremely upset when I came in and treated everyone kind of rude because I was sad for my dog. But everyone was so patient and kind regardless of how upset I was and that to me says a lot about this place. They also told me there would be a 3-4 hour wait so I dropped my dog off totally terrified and the doc got to see him less than an hour later. I appreciate the help and the doctor was so knowledgeable and helped me out so much. They helped my little guy out and he’s doing great! "

 June 5, 2021

" I was very impressed by how the staff worked together. I came in for an emergency visit - it was nice to be able to stay with my cat in the room until the Dr was ready, and really seemed to make her less fearful. "

 June 5, 2021

" The daytime emergency staff at 1st Pet Veterinary Centers in Mesa were fantastic. Dr. Butler spent a lot of time explaining things to us, and our basset hound, Lourdes, is much better already thanks to the excellent care she received for a UTI at the Mesa location. We cannot say the same for the nighttime staff at the Chandler location, however. We took Lourdes there the previous evening and were told they could not help because they were understaffed and the vet was busy tending to other pets. They said Lourdes would be fine to go home and wait until the following morning to check with her regular vet (at that same location). No recommendation was made to go to the Mesa location or another emergency vet even though Lourdes was clearly in distress. It turns out that Lourdes had a UTI that was quite serious and needed to be treated with antibiotics and painkillers. Perhaps if I had gone to the Mesa location that evening Lourdes would not have had to spend that entire night in distress. "

 June 5, 2021

" It’s hard to just drop off a sick pet and not be with them, but I understand that’s the policy. I would recommend this vet for emergency situations and already have recommended it. "

 June 3, 2021

" EVERYONE WAS VERY HELPFUL, COMPASSIONATE, AND WERE CONCERNED FOR MY DOG, MINDY, AS WELL AS FOR ME "

 June 2, 2021

" Everyone was so nice. Visiting the ER was a seamless process from arrival and dropoff to payment and pickup. "

 June 2, 2021

" It was very nice that I was able to be placed in a room with my pet, and the tech came in very quickly so I didn't have to wait. However, I was left in there for 2 hours, after they had taken my pet out of the room, waiting to let them know that I preferred to go home and wait to hear from them. I had to go up to the front desk to ask where the tech had gone and that I wanted to go home. I had filled out the paperwork, and the tech never came back in. The front office girl kindly apologized and let me know that I could go home and they would keep me informed about my pet. From there, it all went very well. They kept us informed and gave us options for treatment, and we had our little Max back home a few hours later. They seemed to take good care of him well while he was there. "

 June 2, 2021

" It would have been nice to meet with the doctor when I picked up my dog, even if it was briefly, to review her finding a and see if I have any questions or concerns. "

 June 2, 2021

" I don't know how you could improve upon excellence. We were met at the door and you could just tell that staff really cared about their patient and family. I was relieved to be able to leave my pet in such caring and capable hands. Dr. Begay answered all my questions fully and Jasmine was great in explaining my pet's post-visit care. So glad that you were there for us! "

 June 1, 2021

" They took amazing care of Rose during her last weeks when we made a lot of visits. Such compassion for the little ones and their parents. Wonderful, well-equipped staff. This is a good place if your pet needs care. "

 May 29, 2021

" The staff here are always so kind, and it is easy to see they love animals. "

 May 29, 2021

" Nothing "

 May 25, 2021

" Dr Mueller was amazing "

 May 22, 2021

" I found the staff very helpful and kind. They kept me informed about why we had such a long wait… many emergencies that go first, as they should. We were offered water, both me and my dog. They offered to take him out if I thought he had to go. The vet was especially nice and detailed about what he thought and what to do. Overall a good experience and not that expensive for an emergency hospital. ����(2 thumbs up) "

 May 22, 2021

" Nothing "

 May 19, 2021

" Can't think of anything to do differently. The Vet's were excellent and took such good care of my cat while she was in the hospital. Their phone calls updating me on my cat's health were wonderful and I appreciated them so very much! Thank you all! "

 May 18, 2021

" Don't do anything different you guys are awesome!!!!! "

 May 18, 2021

" Your people are amazing. I appreciated all 3 doctors while my dog Daphne was in ER for 2+ days. I also appreciate Keller (sp) who checked out Daphne on Sunday am. She was most pleasant. I only wish you had dentals on your member plan but I love being part of your place. "

 May 18, 2021

" Of late the ability to schedule a timely visit has been a problem. First Pets does their best but more pets equals less opportunity to see your dr less than 3 weeks out. ER service is fine. Our pet was able to stay at clinic until she could be seen. After 8 hours we brought our pet home with a diagnosis and meds. Great facility. "

 May 18, 2021

" I’m pleased I was able to get care for my Bear He is in recovery but improving daily Just glad to have his happy tail back and mischievous side "

 May 15, 2021

" This is the second time I have brought a pet here. I absolutely love the way everyone takes care of the pets. Very friendly, caring and professional. Also the company is military friendly, which is a HUGE plus as well. Thank you for taking care and fixing my pets when needed. I am thankful that you did not turn my pet away as other facilities have done in the past. "

 May 15, 2021

" Overall I was very happy with the professionalism and care of my pet. I was very happy with the explanation of care and what they did with my pet. I will definitely recommend taking your pets to them. "

 May 15, 2021

" We were so frightened when our 4-month-old puppy had an allergic reaction with a swollen face. We had never experienced that. I rushed in through the doors and immediately someone took her and came back to let us know what was going on. We decided to stay and were placed in a really nice room. There was a disruption with a family next door that was difficult, but the staff was really great to come in and talk to us and apologize for the commotion. We felt like we very well taken care of, offered water and snacks while we waited. The only strange thing was that the doctor called me on my phone to update us about Ruby. He likely didn't know that we were there. Not that it mattered, just something that was a little odd. Overall, we were so very happy with the staff who was so friendly and the great treatment that Ruby had. "

 May 14, 2021

" The kindness and compassion of Dr. Staci Hineman is almost difficult to describe! She was so reassuring while I was so concerned about my dog's condition. All the staff was Wonderfull, except the technician giving me discharge instructions seemed unsure of herself and seemed slightly distracted. Overall, the experience was wonderful, during a time that was extremely fearful for me. Thank you so much. "

 May 13, 2021

" I do not like you taking my pet and never seeing a Dr in person. I think my cat would behave better if I was in the room with him to keep him calm. I also think your prices are very very high. "

 May 13, 2021

" The wait time was way too long. "

 May 12, 2021

" I was very satisfied with how smoothly the checking in and out went. Because of health concerns your not just walking in with your pet. My dog was treated very well. She was there half the day waiting her turn to be treated. Sent home with her medication and instruction for her care while she recovered. I would highly recommend 1ST Pet Emergency . Thank you for the great care you give my dog. "

 May 11, 2021

" I know it's because of Covid and the restrictions on getting to actually bring my pet in, but during such duress and worry I would have loved to have brought him inside and not have him taken from us at the car. I know it's because of the times right now but that is the only thing that would have made it a little easier, on me. I'm grateful for how friendly and caring you all were though. And the communication each step of the process. Thank you!! "

 May 11, 2021

" NA "

 May 8, 2021

" A great response and care from the entire team...Thanks So Much! "

 May 8, 2021

" I appreciated the vet taking the time to listen to the history of what brought me to taking my pet to the emergency vet. They made sure to get the records from my pets primary vet also so they could see what had already been done. All in all a great experience. "

 May 6, 2021

" Because we were in the Covid setting, and I was unable to view or witness the technician or Doctors interaction with my Dog. Therefore I must put down Does Not Apply; however, my dog was taken care of and all her needs were met. I did feel bad that a more complete report was not provided explaining her care and my care following the appointment. "

 May 2, 2021

" I so appreciate the staff at First Pet for helping me and my family transition through the illness and death of our beloved kitty. They gave us the information we needed to make decisions regarding his care and end of life. Being able to bring him home for a few precious hours with medication that temporarily relieved his pain allowed us to see him in a happy state for a time and helped ease our grief. The kind and caring staff allowed us to be there for him throughout the end-of-life procedure with all the time we needed to express our love and say our goodbyes. Thank you, First Pet! "

 April 30, 2021

" The fact that both times I brought Jaxs into the parking lot that I was told it would be a 6-8 hour wait was very stressful given Jaxs was doing poorly with pancreatitis. I ended up leaving him the 2nd time because it was at least a step closer than trying to continue to Care for him at home. At least a doctor was finally able to see him within 3 hours. I did feel that when I picked him up to go home I was able to go inside and speak to the tech who discharged Jaxs and Vivian who went over the medications. That he was in good care at 1st Pet. I had never been in a situation like that having to hospitalize my dog. "

 April 29, 2021

" My concerns were addressed and treatment was explained well. "

 April 29, 2021

" This is the second time I have used your facility. Both times I've had nothing but an excellent experience. From the staff to the doctor I was kept well informed what was going on with my dog and I really appreciated everything that was done for her. All procedures or explain to me in great detail. I would definitely recommend to anyone that needed emergency help to use your facility first. I just can't say enough how pleased I am with your service. "

 April 27, 2021

" When I could not get an appointment anywhere for my cat and then I heard that the hospitals had an 8-hour wait I was really skeptical but I thought I'm going to go my cat needs attention and I was very pleased that even though I could not go inside the building, my cat was attended to, the staff was receptive and caring. They kept me informed and the doctor called me and was very informative and gave me options. And happy kitty came back home the next morning. "

 April 27, 2021

" You guy were amazing thank you for taking such good care of my baby and give her loves when she was scared and not feel well also for keep update on everything happen with my dog you help ease my anxiety and worry "

 April 27, 2021

" They were so thoughtful and showed much compassion. They took their time to come to a conclusion of my dog's diagnosis. Thank you all for what you do. "

 April 22, 2021

" Nothing! OMG! Every one of you were/ are amazing!! I was so impressed! This was afterhours and the amount I paid did not break my bank account. I felt it was very fair. Loved this place. Will be coming back again for sure!! Thank you to all that took care of my Gracie. Very much appreciated!! "

 April 22, 2021

" Great communication and compassion "

 April 20, 2021

" Been able to go in person. "

 April 20, 2021

" Very caring and compassionate "

 April 17, 2021

" I really appreciate that 1st Pet was even willing to just take my pet inside within a short amount of time and have my him seen when other emergency vets were only taking critical patients or making me wait hours to just get him inside. I understand the tough times we are going through at the moment and the insane amount of people needing their own pets seen, but 1st pet made me feel that my pet was important. I just want to say Thank You 1st Pet! "

 April 17, 2021

" I was so scared after the snake bite but they took such great care of Tessa, I knew she was in good hands. "

 April 17, 2021

" 2nd time I've required an emergency visit, and both times, they did a great job! "

 April 17, 2021

" Even though it was extremely busy both the vet and front office staff made sure to reach out to me by phone and keep me updated on my pet and explain that it was taking them a while to complete her care due to the high volume of patients. I really appreciate the time they took to make sure I knew that my pet was being taken care of and was doing well while I waited for them to finish caring for her and getting her ready to send home. Thank you so much for your caring and support! "

 April 13, 2021

" Very long wait but very friendly and helpful staff "

 April 13, 2021

" Lets get the pandemic out of the way for now It would not be fair to pass judgement when we are working out of our normal realm "

 April 13, 2021

" The care shown by everyone despite being short staffed due to pandemic was wonderful. Hindsight being 20/20, I wish I had brought Channy to you prior to take her to my vet who did not do an x-ray or provide pain medication. Your care is so much more thorough! "

 April 13, 2021

" Care given to Louie was great "

 April 9, 2021

" Very sincere and professional "

 April 8, 2021

" The entire experience was very positive. I had to bring my puppy into the emergency department. Her treatment was thoroughly explained as was the cost of treatment. Everyone was so considerate. I have already set up a wellness check for her as well. This will be her veterinarian center now that I know how much they truly care. Thanks to everyone! Addilyn & Addilyn's Mommy "

 April 8, 2021

" I appreciated the multiple calls to keep me informed throughout the care of my dog. "

 April 8, 2021

" The people were great. Very nice and super polite. They listened to me explain my dog’s symptoms and seemed like they wanted to really help my dog. The doctor took a sufficient amount of time talking to me and she answered every one of my questions in a very nice and professional way even though she was busy. I like that a lot. The only thing that could be better are the prices. Wow it was expensive. But that’s ok money well spent. "

 April 7, 2021

" I was very pleased with all aspects of our interactions with 1st Pet. The only constructive criticism I have is that the tech who gave us discharge instructions - who was VERY SWEET - wasn't able to answer a couple questions I had. She gave me the "I think" answer which is a pet peeve (pardon the pun). :-) I had to ask her to go back in and get an answer, and she came back without a clear answer. So we left there not sure what over the counter meds to get and how to administer. But my over the phone and text interactions with the techs were EXCELLENT! "

 April 6, 2021

" Not keep pushing back a 4 week puppy that was throwing up and have watery stools back over 9 hours we evened up at a different vet for fluids and he was very dehydrated "

 April 6, 2021

" They seemed very upfront about my options, cost, and timeline. I felt confident in leaving my boy in their care. "

 April 5, 2021

" I was happy to receive treatment for my dog late at night as I had already been turned away by another clinic that was taking emergencies only. They did advise it was going to be a while because there were a few more patients in front of us, but I felt that I was kept informed of the my dogs progress along the way and the estimated times were spot on. Thank you for taking care of my fur baby and for excellent follow-up two days later. "

 April 3, 2021

" Everything was great. Nothing different could have made the experience any better. The staff was extremely helpful and friendly. They put me at ease knowing my dog was in good hands. "

 April 1, 2021

" I know times are not normal right now, but I got the idea that you would be happy to take care of my girl as long as I paid more $$. "

 April 1, 2021

" None "

 March 31, 2021

" Nothing you guys are awesome ,., thank u for taking good Care of my baby "

 March 31, 2021

" Allowing me to stay with my Service Dog while waiting for treatment really help to calm my dog. It was a busy night and I am happy we could be seen. It was determined that my service dog had no broken bones, but had some spinal injury. The doctor referred me to a specialty clinic where her injury could be treated. I trust what treatment the doctor was advising me to be the best choice for my Service Dog and followed her suggestion. My Service Dog required surgery to repair 3 impacted disks in her back and she is now in recovery. I want to thank the Doctor for helping me make the right choice and her kind treatment of my Service Dog. "

 March 31, 2021

" everything was wonderful considering we were there in an emergency situation with our pet. everyone was patient and kind and most importantly, we felt heard. I can't thank you enough for your help. "

 March 28, 2021

" I just wish we could go in with our pet "

 March 27, 2021

" I loved the fact they took care of my girl and kept me updated the whole time. "

 March 27, 2021

" the doctor was very thorough in making sure Bella didn't have any issues - thank you so much! "

 March 27, 2021

" Excellent all around, very happy about everything. "

 March 27, 2021

" We had to visit as an emergency and our original vet office recommended first pet. Everyone was super professional and listened to our concerns with what was going on and now our dog is feeling much better! "

 March 27, 2021

" The $175 office visit is a bit of a shock, but when I called I was told that up front. Staff was very professional. "

 March 26, 2021

" We’re so appreciative of the prompt/emergency care that 1st Pet provided. Excellent service! Thank you. "

 March 26, 2021

" I cannot think of a single thing you could have done better. It was awesome care. The only challenge is being so busy and having such a long wait, but you took Foxy in right away to assess her needs. And we know it's not your fault that it was so busy. We appreciate you so very much! Foxy said it was awesome too. :) "

 March 23, 2021

" We felt that when we left our 14 year old baby girl she was in good hands and received phone calls with updates during her stay and follow up phone calls after she was home. "

 March 23, 2021

" I was concerned about my dog as they were having an allergic reaction, and the staff listened to me and didn’t make me feel dumb or like I was over reacting. "

 March 20, 2021

" Everything went well. Thank you for taking good care of Quentin. "

 March 16, 2021

" I was extremely happy with how fast Mia was diagnosed, along with the organizational skills of your entire staff. Because of this Mia was able to get the treatment needed quickly resulting in saving her life. It was also nice to see so many people working after hours, especially with how busy your hospital was. Thank you all for the care you gave to my sweet little girl. I am so grateful to have her home with me. Sincerely, Gail Helms "

 March 16, 2021

" Nothing. All was very good. Wait time not long, everyone I spoke with was professional, kind and caring. The veterinarian who took care of Harley couldn't have been more knowledgeable. He explained everything he did and went over meds he administered and meds he was sending me home with. So happy to say Harley is doing great. Thank you. Keep up the good work. "

 March 16, 2021

" Being my first time for my dog to go to the emergency vet I was a mess. Stressed and worried about her but every time I spoke with someone they were amazing! Always reassuring me and the doctor was so patient and helpful. Despite the delay in time which was no fault of his own he was apologetic and kept me informed. I’d absolutely use 1st pet again... although I hope I don’t need to but everyone was great. "

 March 14, 2021

" Due to Covid restrictions, I was not allowed to go inside with my pet. However, the staff coming to/from my car with paperwork and vet suggestions was professional, caring, and friendly. The vet called me within 30 minutes of evaluation and made some suggestions. It was helpful. "

 March 13, 2021

" I appreciated how quickly and efficiently hospital staff worked, especially given the challenges the pandemic has thrust upon them. There was no doubt that Sammy was in great hands! "

 March 13, 2021

" I understand we’re in difficult times with Covid but having a sick pet is emotional. I feel that measures should be taken to allow per parents to stay with their animals. Expressing my concern shouldn’t constitute a staff member telling me I can go somewhere else for service. "

 March 11, 2021

" The doctor kept in contact with me every few hours to let me know what was going on. That was incredibly helpful "

 March 11, 2021

" While I understand the clinic was very busy, it was difficult knowing Ginger was in a kennel for 4 hours waiting to be seen. That being said, I think Ginger received a very good exam and testing. I would recommend 1st Oet to anyone in need of an emergency situation. "

 March 11, 2021

" Everyone I spoke to was very friendly and professional. I love the drive-up system. It was very well organized. I felt safe and I appreciated the honesty when it came to wait times. "

 March 10, 2021

" You all did an incredible job & I am grateful. I would have appreciated being informed about Rose’s condition as well as my husband directly, if that would have been possible. On the phone that evening he got lengthy information. I care mostly for Rose. He was unable to communicate well exactly what was happening with Rose. This isn’t about my husband, but about Rose. But I really appreciate being able to speak with the techs who were so patient, and helpful in my caring for Rose & tending to her needs. "

 March 7, 2021

" Everyone was great in explaining everything in detail. "

 March 6, 2021

" The check in was quick and easy. The tech that came out really listened to our concerns. Dr. Robinson was friendly and professional. She really had a true concern for our dog. "

 March 6, 2021

" We absolutely love the doctors and staff. It is hard leaving your pet with anyone, and they make it bearable because they are so loving and kind. They know it's hard and reassure you it will be ok. They communicate greatly and often which really helps. We're so glad we gave this vet another chance. All the new doctors are terrific and you can tell they care. Thank you! "

 March 6, 2021

" My experience was wonderful. It was clear that the clinic was very busy but we were seen immediately and my puppy’s allergic reaction was taken care of quickly. The cost was much lower than I thought it would be and I was even issued a partial refund for a part of the treatment that wasn’t necessary. I also was impressed with the covid protocols in place. We found our new vet! "

 March 4, 2021

" Great customer service "

 March 2, 2021

" Don't change a thing. In addition to very professional, the staff was compassionate. The costs were up front and less than my husband and I had planned on. 10/10 will recommend to everyone who asks and even those who don't. "

 March 2, 2021

" Everyone we encountered at 1st Pet was kind and showed genuine concern for our dog. Dr Butler is exceptionally kind and understanding. We knew our dog was in very capable, caring hands. "

 March 2, 2021

" Just the time it took. 2 to 11 pm "

 February 25, 2021

" The knowledge of the ER DR that she could diagnose and treat the problem right from the start. This takes advance skill at so many levels to be able to get right on the first try "

 February 25, 2021

" I was having a full anxiety attack by the time that I got to the clinic, and everyone there was so amazing at managing to put me at ease while also making sure I knew that they were taking this seriously. The staff was super nice, they were diligent about calling me with any updates, and were up front about the cost associated with everything that they were doing. There were no surprise charges when all was said and done. This seems like one of the few emergency clinics that is really run by animal people. I would recommend this place to anyone. "

 February 25, 2021

" I really appreciated the caring way the doctor spoke to me. Beyond that, she was also very thorough in explaining my cat's condition that I felt very confident in the care he was receiving. Overall, I'd definitely recommend this hospital to everyone I know. "

 February 25, 2021

" I’ve been there several times with different dogs and always feel well cared for. �� "

 February 23, 2021

" It was a very traumatic emergency and you guys did great, every aspect of the visit was great. Aftercare was thouroughly explained. Even the pricing was fantastic. Will be a client forever. "

 February 23, 2021

" For some reason my dog's age was entered wrong on her initial records. She is almost 13 yrs old not 10 yrs old. I have tried to correct this several times but, somehow the correction never takes. If you could make sure this correction is listed it would change my grade for the front desk staff from very good to excellent. "

 February 23, 2021

" Everything was great! "

 February 23, 2021

" The wait in my car was soooo long "

 February 23, 2021

" Nothing to improve. Beginning with the very first interaction The call to schedule and throughout my dogs care was Excellent. Professional, friendly and eased our fears. "

 February 21, 2021

" The Vet Doc that was with my pet was very personal and caring. The Vet gave me his plan of action and sent me home with plenty of notes on how to take care of my pet after his stay there with the Clinic. Thank you for taking care of my pet. "

 February 20, 2021

" I really appreciated all the staff and doctor's here. You were all very communicative and patient with me and my husband. Our cat, Milo, was treated with kindness and we were treated with respect. If we ever need services like this again we will definitely come here first. Thank you for all you do! "

 February 16, 2021

" To be able to see a real person "

 February 16, 2021

" I would have liked dropping my pet off when he was close to being seen rather than having him be there for four hours, but I’m not sure how these types of changes are implemented. The staff was very nice and they did a wonderful job with my pet. "

 February 16, 2021

" This was our 2nd Visit and like the first, Excellent! "

 February 13, 2021

" I would have liked to know prior to my pet being taken in the building that he would be put in a kennel for 5-6 hours before being seen. I would have kept him with me and come back when it was his turn. REALLY didn’t like that! "

 February 13, 2021

" I really feel that you pulled Teddy out of a very dangetous spot and that he would have died had we not gotten treatment. He is feeling so much better. Thank you! "

 February 11, 2021

" Everything went well. No complaints. "

 February 11, 2021

" We would have appreciated more communication from the doctor. Our pet was there for 16 hours and we hadn't heard from the doctor despite all our calls that we made and were only able to talk to the techs. We were very grateful that you were able to treat our dog despite being very busy. She may not be here today if my husband had to drive around lookin for another emergency vet at 1 a.m. in the morning. "

 February 10, 2021

" I appreciate the communication and empathy that was shown during our very stressful and emotional experience. I would HIGHLY recommend 1st Pet Emergency! "

 February 9, 2021

" Absolutely nothing. This was the best care we have ever received. "

 February 9, 2021

" I have brought 3 different dogs in for various emergency treatments and each time 1st Pet has been amazing from beginning to end. I just cannot think of anything to make it a better experience. Me and my pups thank 1st Pet and it’s amazing staff! "

 February 9, 2021

" We were grateful for how friendly and loving the staff was with us and our pup. It made a very stressful situation much less stressful. And so appreciate the safely precautions being taken because of covid. Mostly though, they were cautious to not over treat our pup and add to our bill. They were clear and honest and felt that they genuinely cared for our pup. "

 February 7, 2021

" I think it was handled well except I was never given the chance to tell why, her leg was hurt. I feel like the dr. Got the impression that our pet just had a sudden pain in leg causing her to limp and not bear weight on it. She seemed to be looking for a reason why our pet was not putting weight on her leg. "

 February 3, 2021

" If I would have been able to be with my pet is the only way it would have been better. There was a follow up call checking on my cat, to see how he was doing. I think that is great service and concern for the animals!! Great job! "

 February 3, 2021

" I was so impressed with the care that was provided for my dog and having the veterinarian contact me to explain in detail what was going on with her meant the world to me. They were so professional and always kept me updated with my dogs status. I can’t say enough amazing things about 1st Pet. It truly was such a fabulous experience and my dog is thankfully on the mend after the excellent care they provided. thank you thank you thank you so very much for saving my sweet girl. XO "

 January 28, 2021

" One of the instructions on the care instructions was slightly confusing. That could possibly be expanded. (Regarding placing warm compresses on wound....placed in a ziplock bag. The ziplock confused me. "

 January 27, 2021

" I would have marked these higher, however, not being able to be in the facility makes it difficult to answer the questions fully. Thank you for your care of my fur baby! "

 January 26, 2021

" I know the moment I walk into this facility, that my concerns for my pet are in the very best hands possible. I use them almost primarily as a vet of late. Don’t really have too many emergencies but it’s good to know that somebody is there 24 hours. I highly recommend them. "

 January 26, 2021

" All of the staff was so gentle and sweet with my dog. "

 January 26, 2021

" Long wait time "

 January 26, 2021

" The only frustrating thing for me was how long it took for my cat to be seen once I dropped him off. "

 January 25, 2021

" If was a Sunday so I was very happy vet was Available and how fast they took care of my Little dog . "

 January 23, 2021

" I've never used a Vet ER, it would be helpful to explain that you will drop off your pet. I was not aware of this and was surprised when they said emergency drop off when I arrived. "

 January 23, 2021

" Everything was great. The doctor's interaction snd response to my questions was great. "

 January 23, 2021

" A very long wait after Dr said it would be a half hour and it ended up being an hour and a half. What I was pleased with is the follow up call three days later. Linda answered all my lingering questions and it was So reassuring and comforting. That call meant so much to me. Thank you! "

 January 19, 2021

" Our Roxy was treated with respect and love. Highly recommend this office. "

 January 19, 2021

" I think due to Covid the process took longer than expected. "

 January 19, 2021

" N/A "

 January 17, 2021

" The doctor telephonically spoke with me twice. I felt she heard what my concerns were and she explained what she had done. I thank you for that. My dog is my child, I was extremely anxious over his emergency visit. "

 January 16, 2021

" Thank you for caring for our babies professionally and with love. Things are scary when there is something wrong with your pet, but I slept comfortably knowing my cat was under better care than I could provide for her overnight. "

 January 16, 2021

" The doctor made the telephone only interaction as good as it could be! We felt well informed & that our dog had the best care even though we could not go in with him. "

 January 9, 2021

" One issue that I would like to bring up was regarding my initial phone call to the Chandler location. I was asked if I wanted to make an appointment for the following week to have a dog bite looked at. The person told me they had no rooms available. This was not like scheduling for a routine physical. This was something that was out of the ordinary that I considered to be a medical emergency to make sure our pet didn't need any stitches and that there was no infection present. I don't really think the tech understood my concerns. She kept talking about scheduling an appt. If the Chandler facility which is where our normal vet is located was full she should have recommended one of your other locations. I had to ask about other locations. Then when I was given the # to the Mesa location no one answered even by pressing "1" that I was in the parking lot so I had to call your "623" location for them to call Mesa and have Mesa call me back. More work than it should have been. "

 January 6, 2021

" Very expensive and long wait, otherwise, great experience. "

 January 6, 2021

" The staff at 1st Pet is excellent. When you speak to them you are able to tell they really care about the animals in their charge. I am very lucky that 1st Pet is right down the street from my home. "

 January 5, 2021

" I have been to 1st pet several times with my cats. Everyone could not be nicer! Wonderful atmosphere! "

 January 5, 2021

" I would recommend you guys to anyone. Dr. Buttler was so kind on the phone and through, and caring. Thank you. "

 January 5, 2021

" I would like to make mention that my previous experience with your company vs our most recent visit, we’re night and day! The last impression I had was not good and I never wanted to come back. This time (years later) I was so grateful to have gone to this location. The staff was so friendly, so professional, and really put my mind and nerves at ease. They took the best care of my poor girl who broke the end of her tail and needed that portion amputated. However, one area for improvement for the COMPANY (not the staff at this location) is affordability, and offering various payment options. We had to pay $1800 all upfront, unless we wanted to apply for a credit card which isn’t something we can do since we’re in the middle of buying a home. I was grateful I had the ability to pay for this upfront, but I truly don’t believe that this is the case for most families especially during a pandemic and financial crisis. I think there is big room for improvement in this regard. "

 January 5, 2021

" Thorough, friendly and professional! "

 January 5, 2021

" Your service and quality of care was outstanding. Loved that you sent us a text and picture. "

 January 4, 2021

" They handled an emergency situation very smoothly! I appreciate how helpful and communicative they were throughout the process. Thank you! "

 January 2, 2021

" I appreciate the great care you provided Junior when he was in distress. The follow up call I received from the staff, 2 days later, to check on him was very thoughtful and appreciated. "

 January 2, 2021

" At a time where my pet needed immediate care and I was not sure if she would make it, 1st Pet staff was reassuring and empathetic. Dr. Began explained step by step care for Gladys and called with updates keeping me in the loop of her care. I would recommend 1st Pet Veterinary Center in Mesa AZ! "

 January 1, 2021

" I want to thank you for how well you took care of my baby. My little chihuahua Chica is doing great her vet was ready to put her down but thanks to your care she is the same loving pet. Thank you sooo much. "

 January 1, 2021

" Everyone was so kind and didn't make me feel like I was overreacting to my lab's illness. They listened and explained how we could help her feel better. Everyone I talked to was very kind. Thank you for treating our baby girl so well! "

 December 30, 2020

" Overall my experience was a very good one. Emily is doing well and back to eating . I appreciate everything your staff and doctors did for her . The only thing I had an issue with is when picking her up, she was carried out by the tech Not in her carrier. She had been diagnosed with pneumonia and it was quite chilly that night. This is a big health and safety concern for me. She was brought in, in a carrier with a blanket but did not leave that way. Overall I appreciate the very good communication and care between the Doctors, technicians and staff. Thank you "

 December 30, 2020

" Very caring people. The euthanasia of my precious Barney was nicely done in a comfortable room. Barney wasn't frightened at all. I am glad I could be with him as he passed away. Thank you for your kindness. It is much appreciated. "

 December 29, 2020

" It was a might pricey. "

 December 29, 2020

" I did not observe the doctors interaction with my dog. I spoke with her on the phone and she was very clear and understanding in his care. I was a hot mess so the explanation of his treatment at 11:30 pm in the cold when I was not able to read without my glasses was difficult. Maybe if 2 trips were made instead of just one with pet and pet care in hand it would have been easier for all of us. Overall I am so grateful that the team and caregivers were there for My Cullen at such a frightening time. Thank you! "

 December 29, 2020

" Nothing "

 December 29, 2020

" Had to use this vet for an emergency situation with my girl Daisy. The staff that met us at my car was very nice and accommodating. I got update pics of my dog while she waited to be seen, I really appreciated that! It did take a long time to have her seen but I understand. Thank you for helping Daisy, she feels a lot better now "

 December 29, 2020

" You found time to see him when you were booked full. I really appreciate all of you. "

 December 29, 2020

" I feel like had the explanation of after care been better said I would have been more ok. And I feel like having someone text my personal phone at 630 am when I only got one call from the doctor at 130 am was not called for no should it have happened. You had not been trying to contact me all morning you called once and I had already told the doctor I would call ass soon as I could get there. Mind you it was 130 in the morning "

 December 24, 2020

" My dog was experiencing an extreme allergic reaction to a vaccine. I called ahead and the girl told me to just come right in when we arrived, not to wait in our car due to the severity of the situation. When I came in, the horrible lady at the front desk was more concerned about me wearing a mask, than my dog. She told me we couldn't just come in. The techs and vet were great, attentive immediately, but she was awful. She later came back to collect our payment and again lectured me about a mask (which I was wearing) and about how they should have never told me to just come right in. She was awful and didn't help during such a stressful situation. She had NO empathy for my dog, was only concerned about herself. If she is truly immuno-compromised, working the front desk during a pandemic should not be the place for her. The vet however was wonderful, he came in to see us personally and very throughouly explained the treatment our dog needed. "

 December 22, 2020

" Not a thing!! "

 December 22, 2020

" Besides being very efficient and not as expensive as other animal hospitals in the area, Dr David Kogan spent a long time explaining our pet's issues, his recommendations and how they will treat our pet. I've already recommended 1st Pet to family members. "

 December 22, 2020

" Wish we could have went in with our pup. But understand Covid. "

 December 22, 2020

" On a day when wait times were long and the parking lot was crowded, the team and doctor took the time to ask questions, respond promptly, and kept our minds at ease. Thank you for working late into the night and morning to care for my furry little buddy. "

 December 21, 2020

" With the problems with COVID-19, everything I could see was very satisfactory. Reception staff question does not apply because I was required to wait in the car (as does every other Veterinary Clinic I have used over the past 8 months). Seems to be very good medical care for my pet. Thanks. Bob FIRST NAME ONLY!!!!!!!!! "

 December 20, 2020

" Daisy is definitely doing better..Thank you all !!! "

 December 20, 2020

" When i received medication for my pet i wish it would of came with a list of side effects etc "

 December 19, 2020

" From the initial phone call to pulling up and being admitted, this clinic really has their act together. The receptionist explained everything, technician took our dog inside and doctor called multiple times to explain what was happening, went over protocol and recommendations. When we explained we couldn’t afford the overnight stay, the doctor provided an alternate route which saved us money while we nursed our little guy back to health. The office and staff are amazing and we really appreciate all they did to help us out. After three days Baxter is now back to his old self and slowly transitioning to his regular diet. A big thanks to everyone at this clinic! "

 December 15, 2020

" Outstanding service! This was my first time ever having to take a pet into the hospital. I was emotional and concerned with Roscoe. The staff from the first phone call, the reassurance of the front staff and great customer service, to the highly professional Vet staff and doctors for making this experience the best. Every phone call I made was handled with patience and understanding. There was great communication in understanding what was wrong with Roscoe and reassurance that I could call anytime for an update. Thank you to the entire staff for making this difficult time met with professionalism and care. "

 December 15, 2020

" Everyone was so caring & helpful....Thank you all so much! "