1st Pet Vet - North Valley

1st Pet Vet - North Valley

520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
Fax: (623) 516-0035
Please call for information
Please call for information.
Payment Accepted:
, Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM

Recent Reviews

 January 19, 2022

" Nothing to do differently, your staff...all of them are truely interested in the best well-being of our dog. Dr. Venable, as always, is very thorough with explaining steps to help us take care of our older dog. The technician who assisted during this visit was again awesome as well. Both listened, addressed my concerns, and related the best options. This is why we moved to your clinic for our care of our dog. Thank you! "

 January 14, 2022

" Nothing. Appointment went as planned., All went well. "

 January 14, 2022

" I just brought one of my dogs in for a nail trim. Went well and all techs are wonderful and my dogs love going there! "

 January 14, 2022

" Nikki and Marian are always very kind and positive with Rocco who has come a long way in terms of his anxiety with people. He was happy on treadmill and his laser treatment. Whiskey had an appointment with Dr. Venable as well and he gets lots of love which he enjoys. Dr. Venable called me right after his cytology came back normal. She always calls which is appreciated knowing how busy she always is. "

 January 11, 2022

" This was probably the best, most informative veterinary visit my pet and I have had in two years. Kudos to all of the staff, especially Dr. Roice, who took so much time with me explaining everything needing to be done. Because of the care we received, I feel comfortable with the dental work scheduled and the after care I will need to do. Thank you to all! "

 January 5, 2022

" The Dr was very thorough and looked into another concern I had about my dog that I initially didn't bring her in for and gave me information and referral info for the concern. She spent the time to explain the issue she was brought in for and prompt to get me what I needed. The only thing I didn't like was that I didn't get a breakdown of my charges as I save as my pets visits/forms. The girl who checked me out said I only get a the label printer receipt which isn't correct since I've received one before there "

 January 4, 2022

" You guys are AMAZING! I can tell they cared my fur babies and treated them with love. "

 December 31, 2021

" The doctor was so kind when he was meeting my dog. Waiting for the dog to come to him. Of course, dog hid behind me. lol Very patient, non-confrontational. Excellent "bedside manner". "

 December 28, 2021

" On the website the option to refill a prescription does not work. I have tried it twice and had to call as the prescription request was not completed. "

 December 23, 2021

" Very positive visit and enjoy their professionalism. Thank you! "

 December 16, 2021

" The rehab is just fabulous! From the uncomplicated check-in with your friendly desk staff, the curb pick-up, the actual treatment by Nikki & Marian -- a great experience & very helpful for Zindy, she's more active & enjoying it! "

 December 9, 2021

" Nothing! I am officially making 1st Pet my pup’s official vet. Everyone was kind, knowledgeable, and treated my dog with care "

 December 3, 2021

" We went for blood work. They were very professional and nice. "

 November 30, 2021

" Dr Roice made sure we understood everything being done and why. She explained things clearly so we could make the best decision for our pet's care. "

 November 29, 2021

" The tech was a little too chipper considering why we were there. When she asked us if we wanted to DNR, we gave our answer and she said okay excellent! Everything was great! Or excellent!. We brought our dog and because he was having severe bleeding issues, and we really didn't think anything was excellent or great The front desk staff was very sympathetic to our needs and checked on us periodically to make sure we were okay. "

 November 19, 2021

" Recommend bringing a jacket lol. "

 November 17, 2021

" Dr Thatcher was very professional and understanding. She provided clear input and expectations. I would recommend her for any animal care needs. "

 November 16, 2021

" mentioned info about the new Valley fevor vaccine I forgot to ask. "

 November 10, 2021

" Provided services for free. "

 October 30, 2021

" Honestly, I was very happy with the way the entire visit went, from the professionalism, courtesy and kindness of the staff to the cleanliness and look of the office to how my options and estimate was presented to the timely follow up call for lab results. On the day I needed to put my other dog to sleep, they were the only ones who were available and told us that we were welcome to come any time we were ready and didn't require any appt. The staff were compassionate, especially Dr. Kung who did the euthanasia. She got down on the floor, held my dogs paw and even shed some tears herself. I will always remember that. I was so pleased with the quality of the cremation package as well. It was beautifully done and I will cherish it forever. "

 October 29, 2021

" Dr. Venable is always compassionate and takes the time to Discuss options as well as answer any questions I have without Feeling rushed out. We will always trust and come back for her. "

 October 28, 2021

" I love this place so much because they actually listen & I've never felt rushed. I always leave with a full understanding of my pers health. "

 October 27, 2021

" Dr. Hatcher is very professional and friendly. She listened to our concerns and answered our questions. This appointment was a good experience because of her. "

 October 27, 2021

" There is absolutely nothing you could have done better, other than move your facility to Surprise, AZ. "

 October 22, 2021

" Dr Ventible is excellent, cares a lot about your pets to make sure they get the right treatments and nutritional food. "

 October 22, 2021

" The length of time we spent at the clinic was WAY too LONG for why we were there, Everyone was super nice and friendly but left us alone in the exam room for several long periods of time was exhausting. If there’s any way to fix that part of the visit there would be no complaints whatsoever. Thank you "

 October 20, 2021

" I very much appreciate being able to do curbside pet care during this unprecedented time. Thank you. "

 October 16, 2021

" Had a 6:30p appointment arrived at 6:20p and texted (as sign instructed) and text message I received from the office that we were there. We remained in the car until 6:32p after seeing others arrive and go into the building I decided to walk in also. Our other visits we waited in car (due to the pandemic) and someone came out to meet us. Not sure what protocol is I guess. Otherwise everything was great! "

 October 15, 2021

" Ila was so sweet! She really took extra time with my Buddha. She made him feel special, and she was so considerate And conscientious of his needs. She comforted him when he was afraid.. She really listened to me. Dr. Larsen is also wonderful. Each and every time we see her, she always takes her time and is very thorough in her exams and explanations. I just always have such A great experience when I come here. Not only do You make my animals feel special, but you make me feel Special. I would say 1st pet is like the mayo clinic For veterinary care. Im so grateful to each and every one of You for all that you do. Thank you for your kindness And compassion! "

 October 15, 2021

" All the staff take care of my dogs like they are there own. "

 October 14, 2021

" Everyone is so courteous and friendly as well as professional!! They treat the pets as though they were their own!! "

 October 13, 2021

" It was all great. Questions answered. Very happy with the outcome of our 2 dogs. One had oral surgery and one is a puppy starting from 8 weeks old. Both doing great. "

 October 12, 2021

" The only issue we had was when we first brought our dog in for stitches. We were there over one hour before someone came in and did an assessment on her. We understand this is a regular clinic and an emergency clinic and we are so grateful that you are there. It is just very hard to watch your dog who is hurt and bleeding have to wait over an hour to get seen. BUT we appreciate everything that was done for her. She healed perfectly. Great job! "

 September 29, 2021

" Dr. Venbal is an amazing vet! The time and knowledge she gives to Greta is remarkable. We can not thank her enough for all her time and recommendations. She gives us peace and comfort. Best, mark and don "

 September 28, 2021

" I like how they took time to soothe my dog and did not seem rushed at all. Check out took way too long, there is a big difference between my front desk experiences and the doctor-tech experience "

 September 22, 2021

" You listen to me and my concerns. I really appreciated it and your kind staffing. "

 September 21, 2021

" I appreciated the tech she really cared and as always our personal Doctor. Everyone was professional and very kind. Thank you very much! "

 September 21, 2021

" There was nothing different that could of been done. My dog is scared Of everything and everybody and both the nurse and doctor came in the Room to treat him in there and took so much time with him to try to make him More comfortable I love this vet! "

 September 19, 2021

" Have a vet do scheduled csections as an option. "

 September 17, 2021

" My dog is very vet aggressive; the entire staff was understanding and found a way to treat her without stressing her out too much "

 September 15, 2021

" Always have a very positive visit with Dr. Venable and all the employees. She takes the time to listen and answer questions. "

 September 15, 2021

" Nothing, your service and compassion was exceptional! "

 September 14, 2021

" Puppy's first visit...Dr. Venable and crew did a great job distracting him and he had no idea he got an injection! I knew everyone would make his first scary visit a positive experience! See you in 3 weeks... "

 September 12, 2021

" All of the staff are always so helpful and welcoming. They make you feel like they really care about your pets. "

 September 10, 2021

" Very friendly. Organized. Quiet environment for pets. Very clean environment and calming atmosphere. "

 September 8, 2021

" We love you guys. The way how you treat our dogs make you guys so special. Thanks for all you do! "

 September 8, 2021

" Best vet in town! "

 September 6, 2021

" Paperwork and accounts are never really accurate. Always get calls for my parents' animls, and vice versa. "

 September 4, 2021

" I really appreciate Dr. Larsen’s compassion for animals. I feel like she truly cares about Trixie’s health and wellbeing and I can’t ask for much more than that. "

 September 3, 2021

" Everyone there is always so caring ....and comforting.and helpful. "

 September 3, 2021

" I can't say enough about how wonderful the staff and doctors were here. I had a dog emergency at 10pm on Sunday night, called them on a recommendation from a friend. I am disabled and can not drive and am brand new to the area so I had no idea where to go. That question has been answered for all future vet visits. Compassionate, understanding, friendly, attentive from the front desk to the techs to the docs, it was so nice to be treated as a friend and not a masked number and made to sit in parking lot for hours while my baby had to have surgery. They brought me snacks, drinks, checked on how I was doing several times, kept me updated on my baby's progress and did the same wonderful service for the follow up 2 weeks later. "

 September 1, 2021

" I thought my dog had a wonderful visit "

 September 1, 2021

" Nikki & Marian are the best! They know Zindy inside & out, can "read" her body language & demeanor to the finest detail & in each session will do everything to make our sweet old girl feel comfortable & relaxed during treatment! "

 September 1, 2021

" I love the staff!!! They are all wonderful and want the very best for your pet. "

 September 1, 2021

" Everything went very well from checking in at the desk to the end of our puppy’s appointment. Gave us care instructions on how to care for him growing up. Our puppy loved the people who helped us out. It was a great visit for Jessie our puppy�� He will be growing up with his new friends at 1st pet. Thank you for your help and the nice people at the front desk. "

 September 1, 2021

" Answer my questions about why Daisy may have an allergy. I have changed from chicken to salmon and am waiting for lamb based food to arrive. Instead they just recommend benedryl. I hesitate to give drugs when we haven't eliminated the food allergy aspect of her itching. "

 August 30, 2021

" Everything was perfect! "

 August 27, 2021

" Love Dr Larson and the staff! They are thorough and kind and educational! "

 August 24, 2021

" All the techs and doctors were great. They treated my cat so well and the doctor went over diagnostic results with me explaining what everything meant. I'd definitely take my cat back here again. "

 August 23, 2021

" Nothing. "

 August 21, 2021

" Dr. Venable as always is my pets and my most trusted veterinarian ILA was also very kind and helped keep my boy calm. They were very gentle since they know how nervous he is. He is already feeling much better today. "

 August 21, 2021

" A very comprehensive examination of my dog. Treatment for my dog was very specific and easily understood. "

 August 19, 2021

" Sugar’s therapy treatments are great. After her treatments I can tell she feels wonderful! "

 August 11, 2021

" Appointment went very well. Everyone was very friendly and we were in and out very quickly. "

 August 4, 2021

" I drive an hour each way to bring my dog to your facility and says how much I trust your people to give my dog the best care he can possibly get. "

 July 28, 2021

" Dr. Venable is always kind, professional and honest when treating her patients She explains her treatment plan and takes the time to answer questions. I consider her My trusted veterinarian for all my pets. "

 July 27, 2021

" I don’t know "

 July 26, 2021

" All's been well with Kobe's treatment thus far. Treatment is always up to quality standards for which we are grateful. It's still a long road to recovery with Kobe as of July 26th 2021. Although we haven't brought him in in the past two weekends, he still has medical issues, and additional issues with pressure sores which are now causing him problems as of mid-July, of which the doctors at Midwestern Univ. are addressing. He's still in good spirits as we assist the best we can through his recovery. We thank you for all you do. "

 July 22, 2021

" 1st Pet is first class in the way the pets and caretakers are treated. That is the upside. The downside is the cost is probably too high for many, as is the case with human medical care. The only other concern is that although I have no concerns about the various Vets who have treated my dog, having to deal with different Vets so often, interrupts the continuity of care. Of course there are prior records to consult, but I find myself answering the same types of questions each time a new person treats my pet. Ideally, the same people are there permanently, but maybe the economics of this field make that prohibitive. "

 July 21, 2021

" What started out as an acupuncture appointment turned into diagnostics for a couple of concerns. Staff took the time and did the tests needed for resolution with great care. Much appreciated "

 July 19, 2021

" Dr. Venable, her team, and all the rest of the caregivers at 1st Pet did an outstanding job caring for our cat Willie. The caregivers at this institution are knowledgeable and caring. Willie underwent a surgical procedure for dental care. Dr. Venable made personnal contact with us during the procedure and kept us well informed of the progress of the procedure. I highly recommend Dr. Venable as a caregiver for your pet. There are also other great Doctors there such as Dr. Capozzi and Dr. Wachtel. A Doctor Ryan Lunt is the clinic director who also is a wonderful Vet. "

 July 17, 2021

" My dog has anxiety around other animals, and the staff went above and beyond to ensure she had her space And felt comfortable going in and out of the facility. "

 July 16, 2021

" The entire staff and Dr Larson were all terrific with my puppy! Excellent compassionate and kind! "

 July 16, 2021

" It’s always a pleasure to go to 1st Pet "

 July 16, 2021

" The staff and doctor understood how important my new service puppy was to me after losing my first one on 5/16/21. Dr. Larsen and Kaylee did a very thorough exam and answered all of my questions. "

 July 14, 2021

" you guys are the BEST "

 July 14, 2021

" Dr. Hatcher listened to my concerns and gave me her full attention . I appreciated that she looked over my dog and found out that my Jasmyn pup had a luxated patella in the back leg. My usual vet did not find that . He never took the time to find out that her knee in the back is bad. Thank you Dr. Hatcher for taking the time to listen to me and also to take the time to really give my pup a once over. Now you can be proactive on helping her with this problem with her knee.❤️ "

 July 13, 2021

" Dr Hatcher is the absolute best. She is kind and compassionate and listens very well. The front desk checked on us while we were waiting and made sure My animal and me had access to water. 1st Pet Doesn’t just say they strive to improve- THEY ACTIVELY WORK TO IMPROVE. "

 July 9, 2021

" The guy who helped me holding my dog Daisy did an outstanding job. Very tender with her. Daisy is 15 weeks, 34 pounds and a wiggle worm! So, thanks to him we got her nails clipped and I appreciated that. "

 July 7, 2021

" They care very much and it is very obvious. Would highly recommend 1st Pet Vet, whether it is for an emergency or just routine. They are passionate about their job and really understand what it means to be a pet parent. "

 July 6, 2021

" When I called about a question to give my dog Benadryl because she broke out in hives but was worried because she was on another medication and I didn’t know if it was safe. The lady on the phone seemed very annoyed that she had to answer the question several times. I know it might be annoying to them to answer the questions several times but my dog is my everything and it’s scary to not know what I can and can’t give her when she’s broke out in hives. So that was the only issue I had with my experience with 1st Vet. "

 July 2, 2021

" I really like Dr. Larson. She always takes time to learn what's going on with the pet and help soothe them if needed. I really enjoy her calmness and thoroughness. And most of all, you can tell that she loves animals and she cares about her patients. Thank you Dr. Larson!! "

 July 2, 2021

" Dr. Venable is just the best. Very thorough and caring. I never feel rushed with her either. She always takes the time to answer all of my questions. "

 July 1, 2021

" The constant contact was helpful and appreciated. Plus ensuring Toby’s comfort. "

 July 1, 2021

" Dr. Venable is always honest, genuine and professional when we visit her to care for our two older pups. I would highly recommend to anyone. "

 June 26, 2021

" My cat loved the fish tank in the room. "

 June 19, 2021

" Your animal hospital was the only one I could find in town that would take my dog in for stitches needed late at night. All other hospitals told me I had to wait 8 or more hours before she would even be looked at. I appreciate your staff for helping me and my dog as quick as possible. "

 June 17, 2021

" I thought everything went extremely well especially since my little Chihuahua was barking the whole time!The technician took Roxy and she quieted right down and when Roxy came back from her appointment she was very happy and that made me happy "

 June 17, 2021

" Came in for a nail trim for my puppy. I don’t know much about how it’s done. Would have satisfied my curiosity to have a brief explanation. Tech answered my questions but I didn’t think to ask if clippers are used or some sort of buffer etc "

 June 16, 2021

" Everyone was super nice, friendly, helpful and professional. "

 June 15, 2021

" I'm practically deaf, but everyone is so great & understanding in making sure I hear and understand everything being said. I can't thank everyone enough for being so patient with me. "

 June 15, 2021

" It has been awhile since coming to 1st pet as I no longer have Bubba, Sarah or Cocolola my shar peis. But my cats Cali Tiger and Billy “Bubba” Bones took to the staff and doctors just as my dogs used to. All my animals are comfortable around everyone at 1st pet and as always they and myself were treated like family. Best vet clinic around! The staff work very hard and always make it look so easy. They are a great group of employees! Ila has always been my pets favorite tech they love all the other techs too but for some reason my pets find comfort in her interactions as well as DR. Larson. Again ALL the staff from front check in to the office visit to the people you don’t get to see they work well together to ensure the best care for our furry children. Thanks for always being there!! Sincerely, Connie Wright "

 June 12, 2021

" Got me in quick for an appointment and the experience of the vet and technician. "

 June 12, 2021

" I love First Pet and this location! My dogs have been coming here since my Chocolate Lab was 6 weeks old (he’s. Now 13). They have taken care of him through his life and now that old age is catching up with him, they are helping me maintain his quality of life since he’s a puppy in an old dog’s body!! I will forever love First Pet and all they have done for all of my pups (including my first rescue who passed from Cancer a few years ago.) The quality of vets and the kindness of the staff has never ceased in all these years. Thank you for helping me provide the best care for my dogs!! You are the best!! "

 June 12, 2021

" This was our 1st visit. We chose 1st Pet because it’s Fear Free certified. From my 1st phone call to establish an appointment, I was impressed with the professionalism of the staff. Then, we met Cassie & she was amazing and patient and compassionate with our dog. She did not make us feel bad for having a fearfully reactive dog. She genuinely did not want to create more stress for her and was very gentle about everything she was doing, Cassie was so good that by the 3rd time she came into the room, our dog did not react to her being there and we were able to discuss the anti-anxiety medications so we can come back next time and have the doctor examine our dog safely. This was an excellent experience and we were encouraged by the positive experience everyone showed us. THANK YOU SO SO MUCH!!!!!! "

 June 2, 2021

" Just grateful that we were seen with a new puppy with in ten minutes, with out a prior appointment. Dr. Larson was very kind. "

 June 1, 2021

" The doctor was thorough in his explanation of my furry baby's issues even though busy with more emergency situations with other pets. He did NOT rush through his explanation of what to expect or how long he thought the course of treatment might be for my baby's ongoing issue. "

 May 26, 2021

" This was Brownie’s first vet appointment ever and thanks to the wonderful staff it went great! They were gentle and worked with him to keep him as comfortable as possible. We will definitely be back! "

 May 22, 2021

" The staff is amazing. I always have a good experience "

 May 22, 2021

" Your staff is very professional and animal compassionate. These qualities keep me coming back with confidence and reassurance that my pet is well taken care of. Sincerely, Joel Whitfield "

 May 21, 2021

" Everything was great. "

 May 20, 2021

" Neko really likes the tech who shaves his belly "

 May 19, 2021

" I am afraid of dogs so happy put in a room with my kittens right away. "

 May 19, 2021

" I would have liked someone to have discussed the Wellness Plans that you offer. We would have been very interested. I didn’t find out about them until after the fact when I went on the website. "

 May 18, 2021

" We love our technician!! She’s so personable and kind, and took amazing care of my baby. Always welcomed questions or concerns! "

 May 13, 2021

" Dr. Venable has been the best doctor to my pups. She is caring, professional and always makes the time to talk and answer any questions that I have despite how busy she is. My various experiences with her have demonstrated her honesty and care for her patients as well as the owners. It’s hard to find a good doctor so I can’t praise her or this hospital enough. "

 May 8, 2021

" It was a great visit and all the staff and Dr. Venable are always so wonderful. The only time someone has been out of line and inappropriate was on Friday, 10/9/20, when I brought my dog, Buddy, back to 1st Pet from Vet Med on Cave Creek. Vet Med had told me to get Buddy back to 1st Pet for treatment ASAP. We had been waiting for about 15 minutes- Buddy started having agonal breathing and I called and asked for someone come ASAP and with a stretcher for Buddy. Instead of doing that, the tech that came out started giving me a lecture on how I was wrong and there was no trouble breathing. I was demanding she take Buddy inside STAT and she refused and walked back inside. I had to call again and someone else was sent out for Buddy. If I didn’t have a great relationship with Dr. Venable and all the other staff, I would have not returned. I also want to say how gratefulI I am for your emergency staff too, especially the 2 main vets that took care of Buddy and CD. Thank you, Dr. Ann Woolley "

 May 5, 2021

" It was amazing. Always is. Gore isn't my pet. He is my friend. I don't want to take him to a place that treats him any different. Everyone is incredibly helpful and friendly. The girl at the counter offered to hold him while I got situated. The tech made me feel like I had all the time needed to explain and explore issues. They never made me feel silly for being dramatic about little symptoms. The doctor was too notch. Very profession but with the bedside manner you would want for your human family. Honest and gentle reports about my friends health. Overall and most important, the entire staff seemed excited to see Gore as if he is a VIP guest. Now, that would all be great for a single experience but this happens everytime. It is a little more expensive. You do have to wait a little longer. It's well worth it. Everytime. "

 May 3, 2021

" The doctor did an amazing job taking the to time to explain everything to us, and helped me feel better about our dog's situation. She spent more time with us than our usual vet and got us the list of specialists that we needed. The doctor here also noticed something that the other vet hadn't mentioned. I was very glad we came. "

 April 30, 2021

" We had a wonderful visit. I enjoyed being able to wait in my car. The doctor was very nice when she called and was very informative. She addressed al my concerns "

 April 29, 2021

" Greta had an amazing evening after her therapy session and she began her morning well rested and ready to go! She is not over compensating for her injured leg and seems to be using all 4 legs appropriately. As always, thank you so much Niki and Marianna. We so much appreciate all the hard work and follow up meetings where you explain in detail every step of Greta's exercise therapy. Best, mark "

 April 28, 2021

" We truly believe that 1st Pet saved Chloe's life and for this we will always be grateful. The staff that we have been in contact with during our visits have always been caring and professional. April Kung, Arielle Hatcher, Heather Sanchez, and the doctor and technician who cared for our dog that November 29th, last year are all-stars. Also we thank all those who have made trips to our vehicle assisting us during check-in. The Hamlets "

 April 28, 2021

" My cat is just 11 pounds and I am the one said wanting vaccine 3 year in one shot. She used to take good for one year rabbie shot but when I found out there are such a shot good for 3 years-I jumped on it. Unfortunately, it seems to be too much for my cat. She hardly eat or move since. I feel she will recover in couple of days. It is my part didn't think about the possibility of side effect or too strong dosage for her. Next time, I will take one year at a time. It was a wonderful experience over all. I found the place for her. Glad. "

 April 26, 2021

" The doctor gave clear instructions on what to look for in Winchesters care. She was very reassuring. "

 April 25, 2021

" Koda was well taken care of during his neutering surgery and is doing great ! "

 April 25, 2021

" Everything went very well. Everyone was very helpful and explained everything well. "

 April 24, 2021

" Dr. Larsen was very knowledgeable and excellent about explaining everything. Tech was great too. Both are very carring. Great experience. "

 April 24, 2021

" Nothing! The staff was AMAZING with my fur babies. "

 April 21, 2021

" My puppy ODI loved every one in the office and the treats. He will be back for the rest of his shots when needed. for Shure. "

 April 20, 2021

" The staff went above and beyond to squeeze my pet in and I was so grateful. All the staff was wonderful. "

 April 14, 2021

" Excellent communication throughout with what was going on while pet was out of my view. Appreciate very clear breakdown of cost For all tests and care. "

 April 10, 2021

" Everyone at 1st Pet is wonderful, both to the owner and pet. We see Dr. Venable and she is the awesome with our elderly dog. She always takes the time to talk with me about concerns. The technicians are very good and love animals. "

 April 9, 2021

" Everyone and everything was great. They all treat you like family. I really enjoyed getting the pictures of my dog and update’s as the procedure went on. I definitely recommend Dr Vennable for any tooth issues your dog might have. "

 April 9, 2021

" Dr Venable is so great. She constantly kept me updated and feeling much better. I am so grateful for everyone who took such good care of Luna even when she wasn’t nice back haha. "

 April 8, 2021

" you let me come in on a walk in , thank u very much, every one was very nice and professional "

 April 6, 2021

" When I first brought Kona in on March 28 he was immediately given a painkiller to allow him to relax and not be in pain instead of waiting until the doctor was able to see him two hours later. The doctor Yesterday was sincere and candid and open for listening. Konas passing Was gentle. "

 April 3, 2021

" I liked the option to either come inside or wait in your car. Everyone was super friendly and very informative. "

 April 2, 2021

" Check instructions upon arrival for appointment were not clear. Received a text to announce arrival but once I did that wasn’t sure if I should stay in my car or enter the building Additionally I paid in full for the dog health plan but was still required to give my SSN supposedly for a credit check. Most unhappy about that "

 March 31, 2021

" We LOVE Dr. Hatcher! She always takes the time to explain what's going on and answer all of our questions. She listens to our concerns and explains the options. "

 March 30, 2021

" Overall great experience!! "

 March 30, 2021

" I have rescued and had family pets for over 20 years and this is hands down the best hospital and vet clinic EVER! "

 March 26, 2021

" The techs were very helpful and thorough. The doctor explained everything in detail. The whole staff made me feel welcome and valued. "

 March 26, 2021

" We could not ask for better care of our sweet pup. Everyone at 1st Pet works to take excellent care of him. Appointments are on time, communication with the staff is great. Our boy is doing wonderfully with his acupuncture treatment. "

 March 25, 2021

" I am always happy with my experience at First Pet Vet. My cat is in his golden years, and the staff was very comforting and made sure that I have all the information I needed. My cat also loves their food, they make special renal diets for cats with kidney disease, I highly recommend this vet to anyone. "

 March 25, 2021

" Rehab program is outstanding! "

 March 24, 2021

" While your services are more expensive than other vets, I absolutely appreciate the services you all provide. I would suggest that you look at offering discounted rates for long time patience in the future or at least the ability to use discounts through Pet Insurances as well as Military/Veterans Discounts "

 March 19, 2021

" Thank you for listening to your customers. After forming a relationship with 1st Pet, our visits are no longer treated as emergency visits but more of an affordable maintenance/ongoing health plan. "

 March 9, 2021

" 11/10 and I wish we had more stars. Thank you for taking the time to explain everything throughly and clearly. We love this place and you truly have given us a second chance with Kingsley and him a new lease on life. "

 March 6, 2021

" The room i was put in with my pet that was going to be put down had pills on the floor and poop stuck to the chair..not very clean at all.... "

 March 4, 2021

" My Maggie loves technicians Marian and Nikki, which gives me confidence they treat her very lovingly. That means a lot to me. "

 March 3, 2021

" A little unfair.....cause they take dog away to be examined. I mean this comment towards survey. "

 March 3, 2021

" Everyone is so personable and friendly and caring and the doctor is so easy to talk with. I would change nothing. I'm so happy with this office and their staff "

 March 2, 2021

" Staff has always been friendly, we have gone there for 10 yrs. From preventative care, to the Rainbow Bridge + 3 cremations for our sweet dogs who were over 12 yrs old. "

 March 2, 2021

" I miss the face-to-face visit but this was a nice alternative due to Covid 19. It worked. "

 February 28, 2021

" Everyone was professional and nice, with a smile. Our technician explained things very well and our Doctor followed up with every question we had. Thanks "

 February 26, 2021

" Everything went very well & I wouldn't change a thing. Thank you. "

 February 25, 2021

" Carrie was so kind to our nervous dog! Dr Venable was was thorough and caring. Great visit! "

 February 24, 2021

" I trusted 1st pet with my best friend. They treat him with love and concern. I appreciate there whole staff. They're amazing. Thank you for all you do for Argus. "

 February 20, 2021

" The entire staff's attitude was very welcoming, positive and comforting "

 February 20, 2021

" We brought our senior dog, Rocky, in somehow knowing he wouldn’t be coming home. All the staff from the initial phone call to make the appointment to saying our goodbyes to our dog kid was compassionate, kind, professional. Although it was a tough appointment, I felt comfort knowing I did the right thing. Thank you all for your kindness with Rocky. Terri and Steve "

 February 20, 2021

" It is always a pleasure to go to 1st Pet even in bad circumstances. They are all so professional and caring from the receptionist to the doctor. I love that they are also a 24 hour vet and have unfortunately had to use them but what loving and caring did I receive from them. They are my vet thetefor they could pull up my dogs information and medical history. Thank you 1st Pet. "

 February 18, 2021

" Not a thing! Marianne and Niki are by far the most caring and knowledgeable individuals who make us feel so welcome and important to Greta's progress. They follow up after each appointment by spending time with us reviewing her therapy of the day. During therapy they take videos of Greta and share them with us. We can not express through words alone how grateful we are for 1st PET. Thank you so much for all you do Niki and Marianne. Best, mark "

 February 17, 2021

" We really appreciated how the staff took such good care of our little girl. Also, Dr. Venable took the extra time to make sure we thoroughly understand what she saw going on with the dog. We left the office with a clear understanding of the next steps, and the action plan "

 February 17, 2021

" I honestly can’t think of anything that would have made my visit any better. "

 February 15, 2021

" Thank you for taking the extra time to treat my very frightened dog with skill and patience. I really appreciate it. "

 February 13, 2021

" Social distancing was enforced and the rooms were very clean while the staff extremely helpful. They only charged me for the work they needed to do, not the work that turned out to superfluous. Thank you guys! "

 February 12, 2021

" Excellent and knowledgeable staff. Dr. Larson was exceptional and so was the vet tech. "

 February 4, 2021

" The staff and doctor were wonderful in helping with my little baby. Thank you "

 February 3, 2021

" After calling to alert the clinic of our arrival, I was told I could enter with my dog. When I walked in, of the 3 girls working at the front desk, I wasn't greeted with a hello, but one girl commented how cute my dog was. Finally, one of the girls said to follow her. She led us into a very clean and comfortable room. The vet tech was fantastic. She was patient and thorough. I spoke with Dr. Hatcher over the phone to reduce contact but she spent 20 minutes addressing concerns with my adopted pup (previous trauma). They made some wonderful recommendations that didn't include immediately medicating, but rather determine the root cause by process of elimination. They provide a sheet of discharge instructions which is incredibly helpful to assist in the proper care after the visit. I am very fortunate to live so close to this facility. They have all of the resources and specialties that you would want and care is taken at each step. Both of my cats and my pup will always be patients! "

 January 26, 2021

" Always the best service. It is a little more expensive than our previous veterinary office, but so worth it! "

 January 22, 2021

" Everything so far has gone well. I'm satisfied. "

 January 20, 2021

" We started bringing our 3 dogs to 1st Pet almost 2 years ago and are very happy with the switch! We love seeing Dr. Hatcher and Dr. Venable. They are so great with all of our dogs. "

 January 20, 2021

" Every single person at this location is so professional and the love for our pets is genuine. I love that fact that if there is an emergency, I can bring them here and they already know their history because this is their vet too. "

 January 19, 2021

" It was all good. "

 January 16, 2021

" Love this office. Everyone is friendly and helpful and I feel my dog gets a very thorough exam. Just love them. "

 January 8, 2021

" Very professional environment. Each employee was courteous and competent. Dr. Kirkhope is an excellent Vet, and I am pleased that he has examined my dog several times. "

 January 6, 2021

" Even though we were there for 2 hrs, which has been longer than previous visits, I felt very comfortable knowing that my dog was in Dr. Venable's excellent care. She has always been very thorough at explaining her findings and the steps she thinks are necessary to help my dogs. Carrie was a dream! She is so sweet and kept on congratulating my dog for being so good for them. Thank you so much for the attention! "

 December 29, 2020

" The staff is just so friendly. I’m sure lots of people show up with lots of concern and they are so helpful and kind. We rushed our little pup in on Christmas Eve and they right away took him inside, took his vitals and off we went at no cost. Merry Christmas to us, they said. Such an amazing thing to do as they could have charged us the emergency fee if they really wanted to for that. I will definitely be going there for everything with all 4 of my babies. "

 December 24, 2020

" Nikki and Marian are the kindest and best team one can ask for. Rocco has been going to therapy almost a year now and I credit them for his recovery. I am grateful to them and 1st Pet For always accommodating and making his recovery process simple. "

 December 23, 2020

" Everyone was very nice and welcoming to my dog, who was very nervous. They made the visit go smoothly and were very gentle with her. "

 December 22, 2020

" You guys do a great job "

 December 18, 2020

" Nikki & Marian are the best! Both Amy & Zindy can't wait to get to their rehab sessions & are getting around & moving a lot better afterwards! Thank you also for the cutest Christmas pictures of the girls, what a sweet idea! It's been a challenging year, but your curbside service made it not only very safe but also very convenient to continue the regular treatments of your dogs, thank you! "

 December 15, 2020

" 1st Pet is THE BEST! We came down to see Dr. V. from Tonto Bad in, AZ. BEST VETS! Pamela Garrett "

 December 12, 2020

" Visit went very well. Small hiccup that was resolved and I will be a returning customer. "

 December 10, 2020

" We were very happy with the care we received. We have used First Pet as our vet for our other Fur Babies and will continue because we place our trust in Dr. Venable and your facility. Thank you for the care she provides, as well as the techs. "

 December 9, 2020

" Got me in right away and explained things to my satisfaction "

 December 3, 2020

" This visit went well. The whole process was smooth. I wouldn't have changed any part of the visit. "

 November 29, 2020

" The tech and vet were both courteous and explained by Sebastian's condition to me and my mom. I just wish he were responding in a different manner. He still coughs a lot even with the meds, and we are up early most mornings between 1-3 AM with his coughing. "

 November 27, 2020

" Kimo spent 2 days in care for a bowel obstruction and he met and I spoke with just about every Dr. And tech! Everyone kept me updated and informed, while conveying true care for both is us. With their help, we made decisions for him that allowed recovery without a surgery!!! Kimo loves to visit 1st Pet and I do too�� "

 November 26, 2020

" Thank you Nikki & Maryann for thinking of Amy when you had an underwater treadmill cancellation! Each time she's had a rehab treatment she's a different dog, happy, active, energetic -- completely rejuvenated! (I should try it myself!) "

 November 25, 2020

" One thing you all do is listen, and you answer my questions! Your whole staff has always been exceptionally understanding, nice, professional, knowledgeable, compassionate, what else can I say a A+ facility for my dog. "

 November 25, 2020

" Front desk often messes up the appointments. The techs that work with jasmine are awesome! Jasmine loves coming in and working with them. She doesn’t want to leave and is always super excited to see them. The doctor that we work with is also amazing l! She takes her time and explains everything in a way that we can understand. She doesn’t bullshit stuff and tells it how it is, it very refreshing to not feel like someone is just product pushing all the time. Overall, we have had a great experience with the team! "

 November 24, 2020

" I think you guys do a great job I’ve been coming to first packed since we moved here from Illinois and I appreciate everything you do we started going to the one in Chandler but now we live on the north end of town so we go to the one off seventh Avenue guys do great work thank you "

 November 24, 2020

" We always have the best experience at 1stPet "

 November 21, 2020

" Kaylie, vet tech was absolutely amazing. She was knowledgeable, sweet, kind and loving towards my Lily. She was more than willing to answer all of my questions. The veterinarian was also awesome!!! He spent a good amount of time with me, discussing many things about Lily. I appreciate everyone's professionalism, top quality care and love they displayed for my sweet girl. Thanks to the staff at 1st Pet!! "

 November 20, 2020

" I do not like waiting in the exam room while my dog is taken away for examination. "

 November 19, 2020

" My boy is not always the nicest but the TEAM did an AMAZING JOB DEALING WITH HIM �� "

 November 18, 2020

" I'm an employee of 1st Pet but everything went extremely well. "

 November 18, 2020

" Nothing, everything Was wonderful. "

 November 16, 2020

" There is nothing 1st Pet could do differently to make our visit better. Your veterinary hospital is exceptional! From the time we enter the front doors until we leave, everyone is so personable, knowledgeable, and loving. Niki and Maryanne are amazing individuals who give so much to our love, Greta. Niki knows so much about her profession and takes the time to explain therapy and gives additional information about how we can support Greta at home! We love you 1st Pet! mark "

 November 13, 2020

" I didn’t care for the doctor’s attitude and demeanor. He talked to me like I was stupid. And seemed irritated I was there for a second opinion. "

 November 11, 2020

" Amy returned completely invigorated from the underwater treadmill session! We're so grateful that we can resume the weekly rehab treatments, it makes all the difference in her activity level, mobility & ultimately quality of life. Thank you, Nikki & Dr Venable! "

 November 10, 2020

" I really loved the environment! It was very clean and organized! I’m also not sure if it was due to me scheduling my appointment ahead of time but everything was very fast and I was in and out in no time! Overall they made my puppy very comfortable! I went to an urgent care for animals and the experience was HORRIBLE. So to go from THAT to this was incredible you guys really showed how much more love and care you have for animals! And I appreciate you all very much! Keep up the great work guys! "

 November 10, 2020

" I really enjoyed how friendly the staff was! Not only were they friendly to my pups, they were also extremely friendly to me! Thank you all so much for your help! "

 November 8, 2020

" The most important things to me are 1) successfully resolving the underlying health issue; 2) getting as much information I can to be a better pet owner; 3) correcting any "personal" bad habits (i.e. -putting butter and shredded cheese on my dogs' food) Keep up the GREAT work!!! "

 October 31, 2020

" As always the office is clean, you would think they don't see pets due to no pets smell. Awesome place & personel are always friendly "

 October 29, 2020

" I have had pets my whole life and Pets Best is the best clinic I have ever been to. "

 October 29, 2020

" Neko got shaved during his visit and he is very pleased with the result. He has a smooth belly that we like to rub and he enjoys it too. Thank you for taking care of Neko. Mike&Valerie "

 October 28, 2020

" We are very pleased with our appointment the entire staff was very professional and all our questions and concerns for our puppy were answered. The technician even trimmed our puppies nails and explained to us how we can acclimate her to getting her nails trimmed in the future. "

 October 28, 2020

" When we came in under duress in the middle of the night, the Dr. told us the reason for Harley's seizure could be anything, but it could also be an isolated incident. Either way, my dog seemed to trust all the staff there, so I know they took very good care CV of my dog when they took him back where the pet parents don't go. "

 October 27, 2020

" Everything was wonderful. Dr. Hatcher is excellent, knowledgeable and I felt so confident that my Bella was in the best of care! I have 2 other dogs that will be meeting Dr. Hatcher soon! Thank you to Dr. Hatcher and her wonderful staff! "

 October 26, 2020

" Perhaps get us in earlier...it took 9 days to get in for laser therapy and that time could have made a huge difference between our decisions of amputation or euthanization. Once we were in your care, I was very happy with the service... "

 October 24, 2020

" It might have just been an off day, but the doctor came in and started talking to me and I thought, from his demeanor, that he was going to tell me my dog had just died or they had discovered cancer or something else awful. My dog was taken back so I couldn't see her and I had to double check to make sure she was ok. It was a very unsettling conversation. "

 October 22, 2020

" From beginning to end, 1st Pet maintained excellency. All staff are very caring, competent. The doctor delivered our negative information with skill and empathy. Perfect experience. Thank you. "

 October 16, 2020

" Everyone is particularly caring and loving to our furry friends!!! "

 October 7, 2020

" I'm always happy coming here and feel like I'm listened to and my pet is well cared for and loved. This time, I stayed in the car because of COVID. Even though the thought of this made me very anxious, everybody was considerate, updated me, and kept in contact with me without me having to check in. This helped with my anxiety a lot! Thank you! "

 October 7, 2020

" Everyone I meet associated with this office are amazing, kind, helpful, calm and efficient. Every doctor I've dealt with has taken as much time as I need with them to explain the procedure and general health of my pets. I can't say enough positive things about all of my experiences at this office. Even during the COVID-19 times, they have taken care of everything professionally. My dogs are never afraid to come to the office....that's huge and an additional confirmation that all that I experience is "for real"! Thank you!!! "

 October 4, 2020

" When I brought Oreo into your facility on 9/28/20, I was in a waiting room and Oreo was taken to the examining room. I got a call from the doctor, explaining Oreo's situation. I think the the doctor should have come into the room and explained it in person. It would have been nice to meet the doctor. That is the only complaint and it is not a complaint, just a wish. Otherwise, your whole staff is very nice and professional and are concerned about the well being of our pets. Dee Dee Campbell "

 October 1, 2020

" Nikki and Marian are always professional and kind. I trust them with Rocco and he trusts them despite his craziness sometimes. "

 October 1, 2020

" There is nothing the hospital could do differently t make my visit better. The hospital is exceptional! Niki from rehab is so wonderful and thorough. She spends time explaining yesterday's underwater therapy for Greta. Niki's knowledge and communication help us to maintain Greta's over-all health between appointments. Niki, you are the very best. "

 September 27, 2020

" The staff, particularly Dr. Kirkhope, are friendly and they treat my dog with care and compassion, as if she were their own. "

 September 26, 2020

" I don't think you could have done anything different, definitely miss interacting with the Doctor one-on-one but given the current Pandemic I totally understand the precautions put in place. I really appreciated Dr. Hatcher being on the phone with me for a good 20 minutes discussing everything in detail and answering all of my questions. "

 September 25, 2020

" Everyone was great and interacted with my dog wonderfully. "

 September 24, 2020

" The genuine care and concern that the doctors exhibit is amazing. Dr. Venable and Dr. Kirkhope have been very helpful and knowledgeable and shown genuine concern for my pet's health and dental treatment. I received calls on my pets labs to discuss results and went over plans of health care and treatment options. The staff has gone out of the way to find out additional information on certain things for me. Which is a treatment you just don't get at most places as they are concerned with the volume of pets in and out of the doors. Combine the service and care of the staff with the 24 hour aspect of First Pet and you cant beat them for your pets health care. "

 September 23, 2020

" Covid 19 restrictions certainly make it difficult to conduct vet visits .... "

 September 23, 2020

" I have had nothing but good experiences with 1st pet. The only thing I could say that would make my visit and interaction better would be to stop requiring clients to wear masks. I would have loved to have come in with my pet for his exam, however I do not wear masks for anything but Halloween and it has been many years since I have done that. Beyond that, you guys are awesome! "

 September 23, 2020

" Even though the doctor and technician see many,many pets, they were genuinely interested in hearing about mine and recognizing his sweet side. "

 September 22, 2020

" I can’t think of one thing you could do better! From the front desk to surgery and recovery I couldn’t have asked for any better. You are the Best! And you’re open 24/7 for all our needs. Thank you so very much! "

 September 20, 2020

" Iggy was removed from treatment for solo interface with the Doctor. Have we not advanced from that? "

 September 16, 2020

" The team made our visit comfortable! Very helpful & loving towards our big guy! Thank you! "

 September 9, 2020

" Todd loves Dr Venable!!! She is awesome with him. Wouldn't change a thing!! "

 September 9, 2020

" Nothing. Nikki and Marianne are amazing. The quality of care and attention they give to my Cuddles is amazing. The connection they have with her eases any anxiety. Cuddles loves them and trust them. This is most important thing to me I don't worry about my fur baby when I leave her with Nikki and Marianne. They are both Amazing and have made tremendous progress with my Cuddle. I would highly recommend Nikki and Marianne's care to any animal owner. I appreciate them so much! "

 September 5, 2020

" 1st pet is wonderful! The vet and technicians really care about our pets. We brought our newly adopted dog in and they took the time to understand his history, behavior and listen to our concerns. "

 September 5, 2020

" Due to covid protocols, I was not allowed to watch the rehab examination of my dog by Dr. Venable, unfortunately. However, she explained -- socially distanced! -- her findings in detail afterwards, which was very helpful. Thank you! "

 September 3, 2020

" Dr. Venable is the best, but all your vets are awesome. She took the time to talk to me about my dogs weight, and what we do to help him. The techs are all extremely caring about my dog. The front desk staff is always pleasant and on top of matters. "

 September 2, 2020

" The curbside service for our rehab appointments is fantastic, like a well-oiled machine! Great job in trying times, thank you! "

 September 2, 2020

" Keep up the good job at everything. "

 September 2, 2020

" Nikki and Dr. Venable are amazing! Rudy says, “thank you for all the frozen baby food, ear scratches, super cool doggie goggles, toys, playtime in the treadmill, love and keeping my Mom sane during the last year and a half!” "

 August 29, 2020

" Everyone was very friendly "

 August 29, 2020

" Nothing "

 August 28, 2020

" Nothing...We are just so grateful for the continued love and great work you all provide. Thank you so much Niki. "

 August 24, 2020

" Nikki and Marian are always Kind and patient with Rocco. They send me videos and pictures of his session, which I appreciate Because I can’t be there right now. They’re the best. "

 August 23, 2020

" We wouldn’t think of taking our furry family members anywhere else! "

 August 23, 2020

" Guys are mazing with my last dog and I’m so happy to see the same level of customer service at my new puppy. "

 August 22, 2020

" The visit was perfect. Everyone was caring, listened to my concerns, and provided the treatment and advice I needed in order to care for my dog. "

 August 21, 2020

" Communication was excellent. I also thought my dog was cared for extremely well. "

 August 20, 2020

" Dr. Venable is amazing �� "

 August 19, 2020

" Well first, thanks to every employee for all your help and coming to work during a pandemic!! I had a morning visit with Dr Kirkhope. It went well in regards to getting a diagnosis and what can be done to curb asthma attacks in my cat Billy Bones. Very helpful with his knowledge and suggestions. Thank you Dr . Kirkhope! Then unfortunately I had a second appointment for Billy later that day due to a swelling eye lid. Dr. Venable tender this appointment. Dr. Venable was very thorough in her assessment of Billy and addressing his eye lid issue. My home is a magnet for animals that come with medical issues so I’m very fortunate to have a place like 1st pet that has great staff that can help guide me through the issues that arise. Thank you all!! Sincerely , Connie Wright "

 August 19, 2020

" We appreciated the calm, loving, and safe environment. Everyone here goes above and beyond. "

 August 15, 2020

" Everything was done with a strong level of care and professionalism. I have been very happy with the treatment my dogs receive. "

 August 15, 2020

" If Covid wasn't an issue, it would have been great to have been able to interact with the Vet and seen the exam happen in front of me. I understand that isn't able to happen right now, and I look forward to being able to interact with the vet face to face in the future. The staff was wonderful with my nervous girl. She had a really bad experience at her last clinic, and I sincerely appreciated the staff taking their time with her and giving her space and calming signals so my girl could feel more at east. I will always stay with a fear free practice for the life of my girl and any other pets I have after her. "

 August 15, 2020

" Very friendly staff. The staff and the doctor made me feel more relaxed about my concerns for my dog. My dog loved the visit as well. "

 August 14, 2020

" Such great communication from the doctor...via telephone! Her knowledge and care for my pet came through, even on the phone. I am sorry, I don't remember her name, it was a scary morning... "

 August 13, 2020

" The visit went fairly well for not being able to go inside. The vet called and spoke with me in length about my options and pricing. My only negative comments is it always seems like the fees for the exam are very high for non-emergency visits. "

 August 12, 2020

" �� "

 August 9, 2020

" You can tell and feel that the doctors and staff at 1st Pet are professional and caring. All interaction from initial phone interaction to visit were outstanding! Thank you very much for your awesome service!! Susan "

 August 5, 2020

" I love how efficient and friendly the staff operates! "

 August 3, 2020

" Not have us stay in our car!! Able to be comfortable in a separate room discussing this very serious procedure. I will recommend your facility and already have! "

 July 31, 2020

" I was very happy to be able to come inside and speak personally with Dr Venable. I am terribly worried about the surgery and it was important that I know all the facts beforehand, which she took the time to tell me in great detail. "

 July 30, 2020

" Everyone is welcoming and helpful! "

 July 30, 2020

" I absolutely Love first pet. "

 July 29, 2020

" I dropped my kittens off for vaccinations and they were able to get everything done in a timely manner "

 July 29, 2020

" Thank you for providing curbside service & keeping not only everyone safe, but also keeping the rehab treatments for our dogs going -- despite all the challenges we face during this pandemic. Thank you! "

 July 23, 2020

" The tech, I think her name was Carie was very nice, professional and informative when dealing with our dog. Dr. Venebul came in to explain how everything went and went into detail about what they did and what next steps we needed to take. "

 July 17, 2020

" We are thrilled and over the top with 1st Pet. The knowledge of each individual staff member to the quality of service, and attention and care given to Greta is beyond words. The progress Greta has made in therapy is remarkable. Niki and Mariann are exceptional individuals who take pride in their work and deliver customer service which is over the top. Their continued and constant communication about her plan along with their professional skills make each visit for us and Greta rewarding. Greta's progress is an amazing feat considering what happened to her leg back in January. Lazer and Hydrotherapy are two phenomenal treatments. We love the pictures of Greta in therapy as well as feedback from her veterinarian, Dr. Venable. We LOVE everyone at 1st Pet and will never be able to thank you enough for everything you've prescribed and done for our family member Greta. She is thrilled too! She walks 2 hours a day, swims in the pool, and has a constant smile on her face. From our family to yours, we again say THANK YOU so much for all the special treatment and care! Heartfelt Thanks, Mark and Don "

 July 16, 2020

" Dr. Venable is awesome, very caring and called several times explaining or answering any questions during my dogs treatment. The overall kindness and interaction with our animals at this clinic have always been above and beyond with caring, kindness, thoughtfulness, time spent to answer questions or explaining. These animals are our kids, and are treated with respect. Thank you. "

 July 15, 2020

" 1stPet is always good to my cats and answers my questions - even if they are off the wall. "

 July 14, 2020

" Everyone did a great job, in these different times. "

 July 12, 2020

" Everything went really well and waiting in the car wasn’t so bad. Your employees are to be commended for their hard work, going in and out of the heat is exhausting. Some how, still maintaining friendliness and smiling through all of this. Can’t thank you enough for your efficiency. "

 July 11, 2020

" Love the curb side service. "

 July 11, 2020

" As always my pet and I received the best care and knowledge. Dr . Kirkhope is rather new to my self and Sarah but he is very in tune to Sarah’s needs and issues already. Dr. Kirkhope discovered Sarah’s increased blood pressure 3 weeks ago and due to that Dr. Venable requested that this visit Sarah’s blood pressure be rechecked. Sadly Sarah’s blood pressure was sky high. Dr. Kirkhope said seeing as Dr. Venable handles Sarah on a regular basis he would allow Dr. Venable to make the call as far as recommendations. I truly appreciated that although I also believe Dr. Kirkhope is more than qualified too make a proper recommendation as well. As always great professional and knowledgeable experience with every doctor and staff at 1st pet. Thank you Connie Wright "

 July 9, 2020

" Nikki and Mary are amazing. They are very patient with my dog Rocco, who is skittish. They have always. We. Kind, understanding and sincerely care about him. Nikki always send me pictures and videos also while I wait during his session, which bring me comfort and makes me happy to see him doing so well. "

 July 2, 2020

" Everything went very well. We are pleased with 1st pet And Dr. Venable. "

 June 25, 2020

" My pet Nova is never afraid or nervous when I need to bring her to the vet, that in itself is an A+. The care plan and cost are clearly explained and you are never pressured to anything that you're not comfortable with or can't afford. "

 June 25, 2020


 June 23, 2020

" The doctor and the tech were both friendly and answered any questions I had about the process and treatment. I haven't had a cat this young before and they made sure that I understood about the vaccines and timing. "

 June 17, 2020

" Everything went very well. I understand and support safe distancing so was not upset when I couldn't watch the exam. However, I have total confidence in Dr. Venable and the entire staff so I knew my dog would be well taken care of while out of my sight. Dr. Venable then told me all about my dog's health and provided me with exam details. I am very happy to be a part of this practice. "

 June 16, 2020

" Nothing everyone was just trying to make me feel comfortable and I was very impressed with the treatment I and my little girl Lucy received Thank you all very much "

 June 16, 2020

" Outstanding service. "

 June 13, 2020

" Very pleased with 1st vet and all the staff. Our pets are made to feel comfortable as are we and our vet and all staff are very o knowledgable and professional. Thank you for taking care of our pets and providing the best care. "

 June 13, 2020

" 1st Pet does not have to do anything differently at this time. The entire staff is knowledgeable, caring, and provides the very best care for our pet Greta. We are thrilled with the results of the Laser and Hydro therapy. Ms. Niki and Ms. Marianne are exceptional therapist and staff members. When Ms. Marianne comes to the car to pick up Greta for her appointment she takes time to ask excellent questions and shows Greta much love. Ms. Niki always comes out to our car when therapy is over and takes time to explain what Greta did during therapy and what Ms. Niki saw during therapy and provides recommendations prior to the next appointment. The team sends us videos while Greta is in therapy-WE LOVE THEM! We can not say enough GREAT words about 1st Pet. The veterinary hospital is the very BEST. The entire staff of professionals are well versed in their field of veterinary medicine. 1st Pet treats us as if we are the MOST VALUABLE CLIENT from day 1. We LOVE this team of doctors and staff and are so grateful for the therapy plan they provided for GRETA. She is so happy too because one would NOT know she ever had trauma to her right leg. Again, thank you all for what you do and what you have done for us and Greta. Best, Mark "

 June 10, 2020

" I really appreciate the video of my dog taken during the therapy session the tech sent to me. It helped me feel more comfortable that she is doing good with the therapy when I could not be with her because of the extra precaution during this pandemic. "

 June 4, 2020

" We get to go inside!!! We had ultrasound appt. with Dr. Everhart and he was great; explained his findings and gave recommendations, and was clearly very caring about my senior boy! Ba k om Wednesday for laser treatment with Kimo's friends. He loves his therapy girls! "

 May 21, 2020

" Thank you for the well-organized curbside service, it works great! I trust the Rehab staff with their assessment of the dogs & they both love going there for treatment & come back happy & moving much better. Thank you! "

 May 19, 2020

" Great attitudes even during COVID, you guys rock! "

 May 13, 2020

" In this odd COVID-19 time, 1st Pet is still doing an excellent job caring for pets. They care and concern shown was exemplary! "

 May 2, 2020

" Dr Hatcher is an awesome doctor. Polly Anna adores her. Marian one of her technicians did an amazing job cleaning her ears! "

 April 30, 2020

" Took my dog back within 5 minutes of the start of my visit time, promptly called with a follow up. Vet called with his check-up within half an hour and I had my pup back promptly. Follow-up from last visit/survey was also impressive. Looking at making 1st Pet my normal Vet! "

 April 30, 2020

" I Love 1st Pet. I don’t know where Cookie and I would be if it weren’t for this amazing place. The staff also amazing from front desk to therapist/doctor and the technicians. I’m thankful you are here for us pet owners! "

 April 29, 2020

" The doctors and technicians are very attentive to my pets needs. I also appreciate that they take good care of him. He doesn't seem to be too apprehensive about coming back, which makes me feel comfortable that he's being taken care of. "

 April 22, 2020

" Due to Covid19, we stayed in the car while Lady was examined. "

 April 16, 2020

" We were surprised how well the curb side service worked! Awesome and very organized!! "

 April 16, 2020

" I love the fact that everyone cares about you and your pet. They listen and communicate well. The Doctors do an amazing job of giving you information about your pet and options to help them regardless of what is needed. I would not go anywhere else and will continue to bring my fur babies here. Thanks 1st Pet for your love and support of my pet. "

 April 15, 2020

" The curbside service was exceptional! Thank you very much for providing care for our pets during very trying times, while keeping both your staff & your clients safe! Both dogs were doing very well after treatment & the rehab specialist Nikki called later with a detailed report what she observed & how the two did during treatment. It was perfect, extremely well organized, like clockwork & safe procedures -- thank you very much! "

 April 15, 2020

" I put excellent as my last visit I did the” do not apply” only because the interaction is so minimal now . But this time I tagged all as excellent based off past experiences. I know all my visit are above and beyond excellent but too be honest when I don’t physically get to see the interaction I do not feel comfortable rating my visit but again I tagged excellent due to past 3 years of services. Without actual interaction I feel like my ratings are like taking a multiple choice test I didn’t study for. Can’t wait till some normalcy comes back for all of us !! As a pet owner I like to be with my babies when going to the vet as well as other pet owners like. As our presence with our pets helps are babies with the fear. "

 April 10, 2020

" I have always used 1st pet veterinary and wouldn’t use any other. I trust them with my dog, "

 April 7, 2020

" I brought our dog in during the Covid-19 quarantine time. The curbside service they had set up worked great. Minimal contact between all of us, and our dog got the help she needed. Very impressed at how well it was run "

 April 5, 2020

" My new puppy had Parvo, I could not afford hospital care but was not comfortable giving fluids or shots at home. I was offered “outpatient” treatment where I brought the puppy in 2 times a day for fluids and shots (I gave oral meds at home). The entire staff was so patient and understanding. Being offered that service made a huge difference and is the reason my puppy survived and is doing so well! It was one of the hardest weeks but the staff helped me get through it! "

 April 4, 2020

" I am always very pleased when I take my pets 1st pet. The level of care and treatment I receive is amazing. I was especially impressed this time with not only the punctuality of my appointment but the covid-19 protection that is in place. Kudos to 1st pet and to all the dedicated professionals who are working there. I thank you and my doggies thank you. "

 April 3, 2020

" Everything was just perfect. "

 April 2, 2020

" 1st Pet couldn't do anything differently! They are perfect in ever way. 1st Pet is the most amazing, professional, and knowledgeable group of talented individuals. Each member of the staff, from the front desk to meeting with all professionals, everyone knows me and the need of my pet, Greta. I also need to share another important piece of information- 1st Pet has a live person answering the telephone! 1st Pet is a model medical veterinary facility! We LOVE EVERYTHING about 1st PET! Thanks so much for all you do! Best, Mark and Greta "

 March 28, 2020

" Dr. Venable is always awesome, especially at a time like this with the corona virus changing the way everything is done. Even though for right now we can't come into the building due to the virus changing procedures, I knew my cat would be well taken care of. Thank you! "

 March 27, 2020

" Vet was very caring and explained everything carefully. She was mindful of cost and tried to provide the best care for my dog. "

 March 26, 2020

" able to communicate with Dr. V.She offered very informational support. "

 March 26, 2020

" Due to the Covid-19 I was unable to participate in Cookies therapy. Although I would love to watch it as helps me in these trying times as well as to see her Progress. I suggested an tv screen or private view on our phones to watch our pets in therapy. Just a suggestion. Thank you for taking precautions and understanding of these circumstances. "

 March 25, 2020

" I appreciate the extra work going into your dedication to remain open during hazardous times! Such a terrific staff!!! "

 March 21, 2020

" What can I say except WONDERFUL! Vet and staff five star! In the middle of half the city closing due to the virus they continue to accommodate and attend to our animals but keep their staff safe at the same time. Thank you for being there for our animals during this crisis and relieving some of the stress when our pets are sick or injured. Stay healthy everyone, "

 March 19, 2020

" Our vet was knowledgeable and the staff was friendly. The facility was also very clean. "

 March 18, 2020

" The only thing I felt could be improved is the wait time in between people coming into the room for the various tasks rather then handling it all together. I felt like that extended the appointment a lot longer then it needed to be. Other then that everything was great. "

 March 11, 2020

" Technicians should introduce themselves. "

 March 10, 2020

" The entire staff is so amazing. They make you feel very welcomed when your pet is not feeling well and they help to ease concerns you may have and explain very well how we can proceed forward with your pet as their main focus. "

 March 6, 2020

" Dr. Larsen and Dr. Wachtel were both extremely compassionate and listened to and understood our concerns and turned it into helpful feedback. We now feel like we are on the right track for helping our dog get back to 100%. "

 March 6, 2020

" Loved how everyone treated me and my dog with a caring attitude. "

 March 3, 2020

" All was great , DR. Larson, ILA and Ashley took excellent care of my Sarah. Hopefully Sarah’s ears will be cleared up in two weeks . But as always each staff member from doctors, techs , subscribers and front desk personnel we were treated with respect and quality care.!!! Thank you Connie Wright "

 February 28, 2020

" The staff is always very pleasant and gives us the best care in the world. "

 February 27, 2020

" Dr. Hatcher is an exceptional veterinarian. During our first visit with her, her ability to listen to our concerns, provide information in understandable terms, and her genuine interest in Winston meant a lot to us. She called us the next day to discuss lab results and a plan, and then, at my request, she was kind enough to call me a second time to answer additional questions. We appreciate Dr. Hatcher's kindness. Our entire visit, 2/24/20, was an excellent experience. From the front receptionist, to the two different vet techs that assisted with Winston's testing, absolutely everyone was kind, patient, and professional. Thank you very much, John and Laurie, and Winston "

 February 27, 2020

" We have been there a few times with two different pets. We always have a favorable visit. "

 February 26, 2020

" I love 1st Pet! The staff is always so kind and helpful and I was in and out in no time at all. "

 February 26, 2020

" There is nothing Dr. Venable could have done differently. My gosh, she was so thorough with her exam of Greta. She interacted so well with Greta and kept us informed throughout the exam and consultation. Greta warmed up to the entire staff and was the most calm we have ever seen her while visiting the veterinarian. The technician, Ashley (I think) was also remarkable. She listened and ask very good questions. Finally, we were surprised when we received Dr. Venable's discharge instructions. They were very detailed and clear. What we experienced at 1st Pet exceeds what we have ever seen in our past experience with previous pets, veterinary institutions, and doctors! We feel so blessed to have found 1st Pet and experienced true professionals, Dr. Guastella and Dr. Venable who have so much knowledge and love for their profession. Thank you so much for the love, care, and hope you provided to us! Mark "

 February 19, 2020

" Normally a rate of Excellent is rarely given by me. I always feel there is a need to improve, however Nikki and her crew supersede my thoughts on therapy with dogs. I feel she has passion and loves my child as much as I do. I appreciate the effort that goes into each detail and informs me how to do certain activities with my pet or where I can purchase items . They are a huge asset to the 1st Pet team! "

 February 18, 2020

" This was the calmest my dogs have ever behaved at the vet. Usually they are a ball of nervous energy, but they remained calm and I would credit that too the staff and the overall atmosphere. "

 February 14, 2020

" Nikki and Dr. Venable are TREMENDOUS with BAILEY. BAILEY and I appreciate it very much. "

 February 13, 2020

" I was blown away at the level of care that Dr Venable showed to my dog Bella. This is my 4th vet I’ve taken Bella to and I know I’ve found the right place. Very excited to get her therapy started! "

 February 12, 2020

" I felt so at ease. I like the fact that Shelly and I didn't have to wait in the waiting room, where she usually gets hyper. "

 February 12, 2020

" To be honest it was a very difficult appointment as the pet cat Miracle I brought in was too ill and it was best to lay to rest sending him to the bridge of rainbows. It was my first time meeting DR. Larson. She is professional and honest and knowledgeable about Miracle’s issues. The entire staff as well as DR. Larson were amazing and comforting. 1st pet North Valley ROCKS !! Best group of veterinarians , techs , front desk support and just overall outstanding individuals!! Thank you Connie Wright "

 February 7, 2020

" Nikki and Mari are an awesome team and have been extremely encouraging and supportive of Rocco in his TPLO recovery. Rocco was very nervous to start, but they have been patient and they genuinely care about his comfort and recovery. I never feel rushed and they are always happy during sessions. Thank you for being so great during what can be a stressful process :) "

 February 5, 2020

" I’m not sure which appointment this survey is referring too, but all I can say is I’ve dealt with ER doctors and staff, Dr. Hatcher and her staff, Dr. Venable and her staff as well as ILA and her fellow techs . All I can say is I’m am extremely impressed with each and every employee at 1st pet North Valley including the front desk personnel. You all always do your very best and words cannot express how great full I am to be a client of yours!!! Thank you all. Sincerely Connie Wright "

 February 5, 2020

" Nikki is wonderful as always! Bella loves her! "

 February 4, 2020

" The love and concern everyone showed for my pets ! ☺☺☺ "

 January 30, 2020

" I was left in the room for a very long time while waiting for someone to come in and check me out. Also, did you stop putting water and snacks in the room? I never ate the snacks,but I did appreciate the water. It was a nice touch to make me feel at ease while waiting for the doctor. "

 January 29, 2020

" Nothing - Dr. Jessica Venable is a professional, an asset to your company. "

 January 29, 2020

" Dr. Kung was exceptionally thorough in examining Molly's post-op issues. She was very compassionate & the pain management & medication protocol Dr. Kung recommended made an immediate difference. Thank you! "

 January 29, 2020

" Dr. Hatcher is wonderful too. Vet tech and others personnel very professional and friendly. Thank you! "

 January 25, 2020

" Everything went very well from the beginning of our visit. I brought in 2 puppies, each 4 months old which is very stressful handling them both. A lot of help was afforded and we were finished in no time. Thank you everyone for being so professional. "

 January 19, 2020

" Dr Hatcher and her technician, Hannah , were great . Polly loves them!! "

 January 17, 2020

" Great customer service and very professional . Everything was taken care of very quick and it was done right . Thank you for the great service . "

 January 16, 2020

" All I can say is my dog isn’t afraid to go there. That’s big. "

 January 16, 2020

" No changes needed. Cookie and I both L-O-V-E Nikki and Dr Venable They are very courteous, kind and knowledgeable people. They treat us With respect and the care Cookie receives I feel and believe is by far the best In AZ! 1st Pet is my #1 recommendation for Pets! "

 January 15, 2020

" Everything went fantastic! "

 January 15, 2020

" Everyone is great with my sometimes cranky Catahoula. So great, that he has learned that he kinda likes seeing everyone! They have all taken the time to learn his personality and they like him anyway... "

 January 11, 2020

" I just love it here. Everyone is so kind and helpful. I feel like Sunflower receives a thorough exam and treatment which is such a comfort. And she’s very comfortable with everyone she’s encountered. "

 January 11, 2020

" We have been using 1st Pet for over a year now for both our Husky and our Maine Coon. We have always had a pleasant experience, great input and answers to our questions and will continue to bring our pet needs to them. "

 January 9, 2020

" When I was hard pressed for time I was able to leave Amy in Nikki's care for underwater treadmill & laser treatment. The care is so fabulous that when I came to pick her up again she would just as much liked to stay there for more treats & attention:-)) Absolutely fantastic treatment, competent & caring staff, highly recommended vets! "

 January 8, 2020

" Ist Pet was recommended to me by my sister. I have gone to another vet for many years. 1st Pet treatment was excellent, offers senior discounts, techs & Dr. Larsen were WONDERFUL, didn't make me feel rushed and were attentive and listened. I have used this practice for emergency in the past, and they have always been good,. The new location is fabulous, the option of making an appointment for a non-emergency is a bonus! I will be returning next week for a follow up with Dr. Larson. I've found a new home for my pet care going forward! "

 January 4, 2020

" Everyone is always friendly and professional at 1st pet. So glad I switched to your company. Love your later appts for vet visits during the week but wish u had some weekend appts for regular visits. "

 January 3, 2020

" Dr. Venable was extremely thorough & patient in examining Peggy & had excellent suggestions, we already see improvement! Nikki in Rehab is fantastic & all other staff are very friendly, skilled & competent. Excellent care, highly recommended! "

 December 27, 2019

" The thing that stands out is the service from the first person I talked to on the phone, Brook. I explained that I had a found dog, have had her 2 weeks, she had an ear problem, but I had an appointment scheduled for her next week at Midwestern University's animal clinic, because I'm a very low income senior. She was kind and understanding,about my concern for charges, explained them to me, I said I'd think about it and call back. I received a call back from her, saying she had talked to her manager, they suggested I take an appointment that had opened, which was less expensive than the emergency visit. I took the appt, she called back letting me know that an earlier time had opened up, which was great for me. Such service! You just don't get that anymore. I went in and had a nice appt with the vet, the problem was not as bad as I thought, she suggested some allergy meds for me to try, as I opted out of the lab work, since the dog was not as sick as I thought. If I'm not pleased with Midwestern, I will certainly be back to your clinic. "

 December 27, 2019

" The staff is always exceedingly friendly and compassionate! "

 December 26, 2019

" Everything and everyone was great. Keep up the great work! "

 December 25, 2019

" So friendly and welcoming! I love how quickly we were brought into a room so I didn't have to worry about my cat getting stressed out while in the waiting room "

 December 22, 2019

" Everyone was wonderful and they were very caring and patient with my cat. She can be kind of grumpy at times but they made sure she felt safe and we're very gentle. "

 December 20, 2019

" My dog, Harley, has been attending therapy at the office for several weeks. I really see improvement in her and she is very comfortable with everyone she interacts with at 1st Pet. Her therapist, Nicki, is especially great with her. "

 December 18, 2019

" Cost was too high "

 December 18, 2019

" We only experienced contact with the front desk personnel and they were wonderful. They listened to our requests and were very helpful. "

 December 16, 2019

" I was very pleased with the care that your staff showed Papi and kept me up to date on how he was doing. "

 December 15, 2019

" Cant reply to experience because it is too painful. I had to put my best friend, Gypsy Rose down due to a growing tumor. Everyone was honest. I cant tell you how much I appreciate that . Tells me you are compassionate about my pet Not in this business just for the money. The tenderness and help they showed me is beyond words. They felt my pain and allowed me to let go of my emotions. Thank you and God bless you all. "

 December 14, 2019

" Everything was great! Doctors are always very attentive and active listeners. Staff is also always very respectful regarding treatment wishes. Thank you! "

 December 10, 2019

" Nothing. Everyone was friendly at front desk. Very prompt service from techs and Dr Hatcher. Dr. Hatcher was very professional and explained everything throughly. Great job by all! "

 December 10, 2019

" One thing your office did incredibly well was being knowledgeable about my cat. Your doctors and staff answered all my questions so thoroughly and explained everything I wanted to know. Thank you so much for making my cat’s first vet experience so wonderful!!! "

 December 10, 2019

" We loved the easy fear free care for our puppy! We could tell they all really loved her too! "