1st Pet Vet - North Valley
1st Pet Vet - North Valley
520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
Fax: (623) 516-0035
1st Pet Vet - North Valley 520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Please call for information
Please call for information
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Ami gator H.
" Nothing. Everything was perfect. "
Coco lola W.
" I have been bringing my fury family members to 1st Pet North Valley for more than a year and started coming because the quality of care is above and beyond what you get anywhere else. The Doctor’s , technician’s as well as the remaining staff are knowledgeable, caring and very respectful of all my concerns and treat my fur babies as if they were their own. I can’t speak or write more highly of this Vetrinary medical clinic and ER. Thank you , sincerely C. Wright "
" 10 out of 10 stars for Dr Venable and the staff. We are excited to have Leia as a medical boarder at your facility next week. Really! I cannot think of a time where we had a better experience with a Veterinarian and staff. "
" Absolutely nothing. Dr. Vernon is a gem. The staff and the doctors are wonderful. "
" Therapist doing the physical therapy with my pup is oustanding. Explained everything in detail and did very well with my pup and my pup did well with her. She is awesome and we look forward to see her again next week! "
" I was extremely surprised by the level of compassion and professionalism from the staff. The emergency visit as well as the follow up appointment, all of my expectations were surpassed. BEST place I have been to in a long time. They even took into consideration my dog is dog-aggressive and made arrangements to get him in and out of the office. Will be coming here for all future needs! "
" Every aspect of my visit was excellent the doctors and staff were all very professional and very concerned for my pets welfare that something that was very important to me thanks to all "
" Maybe provided a water bowl for my pet. "
" Very happy with service and staff. "
" very happy with staff members. Brooke, in general has been very helpful every time I have come to the phoenix location "
" I think the visit went as well as it could have. "
" I can't express enough how grateful we are for 1st pet's doctors and staff. They saved our puppy on Christmas day. They showed so much love to our puppy and kept us updated every step of the way. Our puppy loves them as much as we do now. Thank you staff, you all are God sends. "
" Excellent service as usual overall! Cytopoint of 60mg was too high for Geordi at 50.5 lbs, spent the day knocked out, will back down to one vial 40mg next time. "
" I greatly appreciate that since my dog does not do well with other animals, they walked us out to ensure no other animals would cause an altercation. "
" Nothing... "
" kaylie is the most sensitive and loving technician I have encountered. I will only make my appointments when I know she will be there to help with my very anxious dog Rusty. "
" It would be great to shorten the wait time to see the vet. "
Tootsie pop H.
" Everyone was just great.. "
" Nikki is wonderful as always! "
" Everyone was very thorough, callbacks happen on time, no questions left unanswered! "
Meow meow S.
" The technician was very gentle with my cat!! "
" Great first impression "
" All of our interactions with both the Doctors and the technicians has always been excellent. Everyone is always very friendly. They remember us and our girls. I also really love that we get into a room quickly and don't usually wait in the lobby. So, there are no issues with other pets. "
" All was excellent, I use you as not only my emergent vet but my regular vet appointments as well! I know my pets are in the best care!! "
" I love that you guys do fear free and I’d like to see more of that in the exam rooms. Great experience! "
" Everything goes well every time we come in! "
" Very pleasing and satisfying experience. I would recommend them to everyone. They are very professional and caring. I took my big Ragdoll cat there to have a lot of mats removed from his fur. They sedated him, shaved his fur and he came out looking like a lion and all the mats were gone. Thank you Dr. Caruso and your team for taking such good care of my cat. Dee Dee Campbell "
" My cat was less than cooperative and the staff handled her carefully but firmly. No one got hurt. All the staff treat my pets like they were their own pets. "
" This is the second time I visited Pet1. This time, we were left in the exam room for an hour after the Doctor finished with us. I took my dog out to the front desk to ask if they forgot us. No one told them I was done. Again, this is the second time this happened to us. I guarantee this will NOT happen a third time. The doctor was unable to diagnose the problem. Using antibacterial wipes at $16.00 a tub, is not the correct solution. This means we will have to go back... But, that is next week. "
" Brooke was awesome! "
" My husband was very pleased with the whole experience! Thank you for taking care of our boy! "
" Everything was better than expected. My puppy was very happy with the dr. And didn't even notice that she got a vaccine thanks to the cheese. Always have the best experiences here. "
" The sincere loving attention that was given my dog is so very much appreciated! "
" The concern shown for our pets is important to us. Thank you. "
" I only wish that I could find doctors I like as much for myself and my children! I feel like the staff as a whole displays genuine love for their profession and it shows from start to finish. I will never take my animals anywhere else. "
" I had brought in a cat that was very scared and nervous and the time of the visit there was a loud vacuum that was on that made my cat more stressed. the techniachian saw this and told him to turn it off which was very nice and helped my cat calm down a little bit. "
" Brought my kitty in due to a hurt paw...no visible sign of any trauma. Top of his paw was the most sensitive. Had to do an X-ray of course to rule out any breaks/fractures. Appears that when they strapped him down to take the X-ray, they hurt his paw even more than it was when we walked in. Seems a bit more swollen now than before. Dr Vernon said they had to tie him down right where the injury/sore spot was...really? Not other way you could get an X-ray besides hurting the already injured area? Now we are starting all over again with the healing process. No sign of any breaks/fractures. Dr. Vernon said probably a soft tissue bruise, etc. Wish you could have secured him in another way as to not re-injure his already injured paw. Not we wait and if it gets worse, I will be forced to bring him back, but I am not happy how he appeared to be further injured by the X-ray process. Goodness people....I know we can do better than this? Would this be acceptable to you if it were your kid with a broken arm? Very disappointed on how he was treated in the X-ray room. Love Dr. Vernon...she was wonderful..this is no reflection on her, but wasn't sure if she was overseeing this or if it was the techncians that injured him all over again. "
" As always DR. Vernon and all her staff members are caring, professional and attentive to each and every concern I may have; and they continue to give my animals the best care possible. Thank you, Connie Wright "
" Taking care of our family dog after being hit by a car. Instructing us well on proper care and exercises for recovery. Listening to my concerns and really making us feel welcomed and cared for. Thanks so so much!! You guys will forever be our vet now!! "
" Nikki is amazing as always. Bella LOVES her! "
Mikey pants N.
" I brought all 3 of my dogs and they loved the fear free aspect of the whole appointment. They received treats. "
" We truly recomend this clinic... excellent staff... very kind, very human. "
" I love this place!!! "
Scooby doo S.
" This was my first visit to 1st Vet and I was very impressed with their care, concern and willingness to answer my questions. Scooby was incredibly well treated and they even called the next day to see if she was doing okay!! Super impressed!!!! "
" We came here as our regular vet office could not get us in to be seen for several days. This facility is beautiful and the exam rooms are nicely decorated with top notch equipment. I liked the separation of dogs / cats in the clinic. The tech was wonderful with my dog and took down all my concerns. Vet was also very attentive and genuinely seemed to like animals. Explained options for treatment of symptoms and potential costs ( X-rays and assoc. fees ) I liked the quick check out done in the exam room, although it would be nice to see a "breakdown" of the charges. The only thing that I didn't care for was the 30 minute wait beyond our appointment time to be seen but I understand that sometimes that is beyond the doctor's control. "
" Love this place. The snacks are an added bonus. "
Sami cat N.
" The examination. The doctor did so well with my new puppy. "
Coco lola W.
" The technician whom cleaned my dogs ears before packing them was extremely gentle and more thorough than I thought possible at removing so much debris, I was very pleased the quality of care given as usual. Thank you . "
" Working with my dog to make him trust the Vet instead of just holding him down to inspect him. Listening to everything wrong and keeping my dog in the room with me instead of taking him away. Will be making you my regular vet from mow on. "
" The entire staff is caring and kind. They are reassuring as well. The new location is so comfortable and every time I am there, they take extra steps to make sure that my dogs are comfortable and happy and I am too. It is easy to get an appointment and they are usually on time, barring a lot of emergencies. If I have to wait during any emergency I don't mind, as I know if I was coming in under those circumstances, my pets would be the priority. That is how I first came to know them and my animals have been clients since that time, which was back in 2008. I have always received the best care. They have seen me through 2 dogs who have passed due to old age and my current dogs. I am very happy there. "
" We actually made an appointment for Neko elsewhere but brought him to you instead. Without hesitation you treated Neko anyway. Thank you !!! "
" So grateful for this staff and understanding of Beethoven's issue! "
" Very professional. They display concern about the well being and comfort of our pets. "
" Dr Venable, Nicki and all make each visit great for me and my pup! "
" Staff were very good at establishing a friendly interaction with our dog. They provided her with treats to help ease her into the strange environment and genuinely care about getting her comfortable during procedures. "
" Great staff! And Dr. Venable has been fantastic! Extremely professional with us and invested in building that relationship and trust with individual patients so necessary for provision of treatments to animals. I am picky about my veterinarians and I MUST feel the doctor is both knowledgeable and well-trained, and be comfortable and secure in the fact that the doctor genuinely cares about my kids; Dr Venable (& staff) definitely meet our high personal standards. "
" The staff was so friendly and I really enjoyed our experience "
" Keeping the communication open and constant during a surgical procedure is important and that is exactly what the Vet did. I'm very pleased! "
" Best experience at Vet office. Personalible, excellent bedside manner, techs are knowledgeable, less stress for my pet. "
" You have the doctor that really do care about the animal and that is the most important to me and that person is DR. Kung. Thank you very much "
" My pet and I absolutely love Doctor Karuso. My puppy Marley is always so excited to see her which makes the experience so good considering he is often scared of others. Thank you Dr. Karuso!! "
" I absolutely loved this clinic! Dr. Carusco was wonderful with my shy cat and the staff were all very friendly. The waiting room looked very clean and the room I was assigned to was really cozy and nicely kept. Truly a gem! "
Stella rose P.
" Wish Miss Stella Rose would let dad and I tend to her nails! Will buy can of CHEESE WHIZ and hope that helps! Great trick!!! "
" Nothing, you worked us in for an emergency. "
" Nothing went wrong. Everything very nice, especially Dr. Caruso. "
" They genuinely cared about Bear. They were very thoughtful and professional working with him regarding his water therapy. Bear does not like water!!! They did a great job putting him at ease. "
" Nikki is fantastic! "
" All my visits have gone very well, great job!! "
" It was a great experience! Even tho Ziggy was anxious because of the weather, he settled down resonably well for being in a new space. "
" Lower the cost "
" I love this Vet's Office. The emergency vet that we saw was very professional and informative. I always recommend this vet to friends who have animals. "
" We love dealing with Dr Vernon, she is very caring and an excellent Doctor. I totally trust the care of my pets to her. "
" Everyone was so sweet and caring. I noticed that my dog was very calm when she’s usually pretty timid so that was great to see! It was an awesome first visit and we are happy that we can comfortably take her some where to get taken care of! Staff is so friendly! "
" This was a very good visit. "
" I appreciate your willingness to get down on the floor with the pet and make friends so they’re not so afraid. "
" Team work of staff. "
" I love the care and attention you provide to get my dogs comfortable. When it’s time to leave, the stress isn’t there and it doesn’t leave them all wound up. "
" Nicki (sp?) , Dr Venable and front desk staff are all great with me and my cranky Kimo! "
" Such a nice clean building, pleasant staff. The best place I've ever taken my pets to! "
" Thank you for your concern about me as well as my pet. When our four legged family members are ill, it's as stressful for us as well as them, and I'm grateful for your reconsideration. "
" Dr. Dahlquist is the best vet we have ever had. I wish she was more than an emergency vet because we would have her as our regular vet in a heartbeat. She clearly cared about the well being of our dog more than anything else. She was hands down the best thing about our visit. "
" You treated Bear like he was your own pet. That said a lot. "
" Each and every person from the moment you enter the building to the time you leave treat you and your pet with the most sincere genuine warmth and commitment to meeting all your needs , I will only use 1st Pet as they truly care are commited and are more knowledgeable than any place I have ever gone before. DR. Vernon and her staff are the best of the best!!!! Thank You Connie Wright "
" I was impressed that they listened to me regarding the abuses that I had been informed of when I rescued Suki two years ago. They also understood that I was raised to take care of my own animals until such time as was necessary to see a vet, without judgement about it. I was raised around ranches and farm animals that we looked out for and treated as necessary. I also had worked for the county vet in the mountains where I grew up, and know basic techniques to maintain healthy animals. They were understanding and did not try to tell me Ive done anything wrong along the way, as Suki came out with a clean bill of health after 2 years in my care. Only paat injury arthritis andaging issues are of any trouble to her. I was also told over the counter treatments to help her feel better that most vets will not tell about. "
" Absolute competence and kindness! "
" We are very pleased with the facility, care of the puppies by the staff and doctor. Our experience was wonderful. "
" Doctor Vernon gave a very thorough exam and did an excellent job of communicating our options. "
" We trust all of our fur kids to First Pet. Their customer service is excellent, and their staff is beyond friendly and caring. We will never go anywhere else! "
" This place is awesome! We've been taking our dog here for a couple of years now and they have always exceeded my expectations. They are perfect for both emergencies as well as general health maintenance of your pets. Everyone from the front desk staff to the technicians to the doctors are all truly exceptional at what they do. They are all not only very knowledgeable, but they seem to really love what they do and it shows in how they make you feel like they truly care about your pet and all of your concerns. "
" Getting an accurate diagnosis was extremely important to me. Thank you. "
" The new location is great! The facility is clean, large, and inviting. One suggestion is to place a pet waste station nearby with bags, if feasible. "
" You guys are great. "
" The staff is always kind concerned and very focused on pet's comfort. I have always been satisfied. The new offices are fantastic, and I appreciate the Senior Discount! Every person I interacted with was wonderful. I have been bringing my dogs here for 12 years. I now have 2 dogs, and previously I had 2 that have passed away. I appreciate the convenience and the hours provided. I do notplan on going anywhere else. "
" A shaded/turf or other area for arriving pets to do their business upon arrival would be great! I know it is Phoenix, but a car ride and anxiety tend to demand a relief break and the 7th Ave location is hot! "
" Continually helps to work with my Lexi and her major stress and anxiety of nail trims! "
" KEEP UP THE GREAT SERVICE !!! "
" I absolutely love your office. My dogs aren’t always well behaved and they get easily scared and uncooperative and the staff is so patient and gentle with them. I cannot tell you how much that means to me. You don’t hurry them along or add unneeded stress. Thank-you! "
" There was lots of love shown to my sweet girl "
" I love the new office & every time I mentioned that to your staff they all showed expressions of happiness & gratitude for their new building. You have done an amazing job by keeping your staff happy. "
" Everything was absolutely wonderful. Thank you. "
" Everything went well. No complaints. I like 1st Pet very much and I will continue to bring my 2 little dogs to 1st Pet. I recommend 1st Pet very highly to my family friends and acquaintances. Thank you. "
" Every step of our visit was superb. "
" My visits are always very positive and they make my pet feel comfortable! "
" Everyone was very professional and caring when it came to my kittens. "
" Overall it was an excellent experience "
" It took three staff members to check me in for surgery appointment. The first one didn’t know how to. The second one did a good job but left me with papers to sign then took another client back and never returned. The third one came out saying “is someone helping you?” She then proceeded to finish my paperwork. "
" The care and attention is always the best of the best ; I wouldn’t go anywhere else, as I trust Dr. Vernon and the entire staff with my Bubba and Sarah’s health needs. "
" I really appreciated that the Doctor called throughout my dogs dental work to keep me up dated on how she was doing. It is really great to feel that the Dr. cares for your pet the way you want them to be cared for! "
" The new facility is large, clean, and great. We had two interactions with two front desk staff. The first interaction went well as they explained waiting to clear a room and brought basket of refreshments. The second interaction was while checking out and the staff member did not seem interested in assisting with scheduling, handling payments. The doctor ans technicians were very nice, explained everything they were doing and why. We look forward to returming to visit this location. "
" Keep up the great work!!! "
" The new office is great. While I was waiting for my cat the receptionist brought me a snack box. What a delightful suprise. Dr. Vernon is wonderful, she is great will all my pets! "
" Everyone was super nice to my pet and my children and myself. Thank you all so much ! "
Meesha rose W.
" Your entire staff does everything super duper.... Our kids love your staff....We are sorry that we cannot take you with us to Missouri...We are going to miss seeing you...... Sassie, Shadow, MeeshaRose, Sandy and Pat Wolfe "
" Kaylee and Dr Caruso have been working with our dog Nash. They have been wonderful. He has anxiety. He is afraid of some noises, people and wouldn't let anyone pick him up..When we first starting going there he wouldn't let any strangers touch him or go near him. He now lets them pet him, listen to his heart and breathing. The front staff is very friendly when we come in too. "
" Great office staff, medical team and Doctor Highly recommend "
" Dr. J. Venable is very caring and knowledgeable. Acupuncture really works for my senior dog to get back quality of life during his senior years. I would recommend Dr. Venable to all my friends. "
" There is nothing that I can think of that the staff could have done better or one particular thing that went well. Every time we visit 1st Pet are experience is a great one. The staff is always very nice and take the time to answer any and all questions we have. This is the best Vet office I have ever been to. I drive 40 minutes to get there because we love this place! "
" This was my 2nd time at this office. Both times where a great experience !! Everyone was very kind to me & my cat! Every one in that office seems very happy to help us & knew what they were doing. I will bring all my cats here!! Thanks so much guy's! "
" The doctor was wonderful! "
" Everyone is amazing at the Phoenix location. I know my pets are loved & cared for when they come for an appointment. The front desk is friendly & knowledgeable & the tech treated my dog like royalty. Dr. Vernon is amazing with my dog & with me. I would never go any where else. "
" Dr. Vernon is super patient and very nice. I can be a handful at times due to being an overprotective pet parent. Thank you! "
" So pleased to see EVERYONE was extremely kind to us, especially to my furry son :o) "
" Very attentive "
" There is nothing you could have done differently because I am thrilled with all the services I receive. My Daisy is very important to me and how your staff interact with her is superb they are all very caring so I know Daisy is in good hands. My thanks to all "
" I would have liked to know that my small dog would be sick for a few days after shots. We won't give them to her all at once in the future. I really like Dr. Vernon and the front office staff. They will call and check on the animals which lets me know they care. Thank you. "
" KEEP UP THE GOOD WORK...... "
" All the staff are excellent. They really care about your pet and you. "
" Prices for a non-emergency visit and standard procedures (blood work, medication, sedation, etc.) are quite a bit higher than the average vet, but the staff seem to genuinely care about my animals and are very kind to pet owners. I like the “Fear Free” policy, too. Great place to take your pets! "
" Love this vet, Vernon is amazing and she does so amazing with my animals! "
" We picked 1st Pet as our go to vet mainly because they also offer 24 hour emergency care. We have a rescue puppy who is very fearful of people and they are excellent with her. We've taken her there 2x for a nail trim and she has yet to hesitate to go. "
" Everyone was very nice and gentle with my cat. They took me back right away even though I was early for my appt. "
" Dr. Caruso has been amazing to my dog Buddy. She is very nice and knowledgeable. We have seen her twice now and she never pressured us into spending more than we were comfortable with, but always recommended what was best for Buddy. Will be staying with 1st Pet Vet because of her! "
" Everything went very well on our visit except the blood draw. That wasn’t a major issue, just a little more stress for my cat. "
" Dr Vernon was so great to take all 3 of our cats at once to give them their vaccinations, so we would have time to make sure they did not have any adverse reactions to them before we went on vacation. The whole team at 1st pet has always been great to work with over the years to help our pets get healthy again when they have been real sick. "
" Every visit is always great in the 5 years I have been coming there I have never had a bad experience "
" All staff members have very good customer service, friendly, respectful and caring. They all seem to love and enjoy their jobs!! I like that type of atmosphere. "
" the tech and Dr were very kind and caring. My overall rating is very good. Thank you for working to get us through this time "
" Kaylie and Dr Caruso have been wonderful with our dog. They have been working with for a month with his anxiety issues. "
" I am very pleased with everything at the clinic I am at glad I found you Taking care of my Daisy is very important to me thank you "
T j J.
" Staff are very friendly and professional. "
" Absolutely nothing. My pets mean the world to me and I am so very pleased with the excellent services that you provide. "
" I love how patient the vet and assistant were with my little cubster. He did not make it easy for them to give him his vaccine or have his nails trimmed but they didn’t get frustrated or upset and I really appreciate it. "
" I really appreciate that everyone seems to care about my dogs when we are in. It feels genuine and that makes coming in so much more enjoyable. "
" Love how they listen to you and your concerns and offer help how ever they can "
" I can’t think of a thing that could have gone better. Thank you so much for all of your help! "
Hazel marie M.
" My dog is very skiddish and the staff is always so understanding "
" Dr Vernon was very good at listening to my concerns and provided excellent advise for my cats issue "
" I still think vet prices are ridiculous... $22 for a nail trim that takes 5 min is outrageous. That’s the main reason my dog goes to a groomer - she gets a bath, brush, anal glands, nail trim and ear cleaning for $35 out the door. "
" I have used them mainly for after hours emergencies over the past 10 years or so. With the most difficult decisions I had to face, I was treated with the utmost respect, and was given plenty of time to say my good byes. Everyone here is caring, compassionate and understanding. I highly recommend 1st Pet for taking care of your furry 4-legged kids. "
" I absolutely loved how well everyone interacted with my dog. Being deaf and half blind he gets overly anxious at the vet and they did everything to make his anxiety decrease. I couldn't ask for a better experience or vet clinic for my fur babies. "
" N/A, you guys are great! "
" Could not have done any better. Everything was a wonderful experience and I really enjoyed talking wit Dr. Caruso "
" My experience is great every time as my pets are always treated well and that I appreciate! "
" Doctor spent time trying to make my dog feel comfortable. Shiloh suffers from anxiety at the vet and great efforts were made to make both of us at ease! "
" Words can not describe our whole experience with 1st Pet Vet on Union Hills. From the minute you hit the front door, to the minute you leave, everyone is exceptional! I love how everyone makes the conscience effort to call your pet by name, rather than a generality. Our tech Kaylie was so professional, bubbly, thorough and listened intently to any comments that we wanted to note. Our Doctor, Christina Vernon, DVM, talked honestly and offered great suggestions and professional advice. Although I did not note the names of the ladies at the front desk, they too were a fantastic representation for 1st Pet. They made the initial check in and the check out a professional experience. Be proud 1st Pet Veterinary Centers!!! "
" You could.of told us payment plans were availiable once we found out that our dog needed surgery instead of giving us the feeling of no hope at first to save our dog's life. There was a lot of precious time waisted to where my dog almost went septic that could have been avoided. But in the end everyone came together and made the experience absolutely wonderful. I could not be more thankful for the way everything ending up! "
" The veterinarian and staff were first-rate. Thank you! "
" Everything and everyone was great. Thank you so much. The only thing I would change or add is provide poop pickup bags for us for when our dogs poop out front. I know you guys say you have a service to pick it up but I personally feel like if my dog did it, I should clean it up. I appreciate you guys offering to do it but I feel it is my obligation. So that's it, just poop bags :) "
" Everything always goes amazing here. Thank you. "
" Just more personable, We have never had the puppy care or treatment. We have only been in to put our 3 elderly dogs to sleep. Its nice that we can get well care provided also. When our 3 elderly dogs passed, the techs and doctor were awesome in softening the heartache we endured. The cremation package and paw print was very comforting. Knowing our family is together was heartning, love this service. "
" My dog always nervous at vet but they really help to make it a friendly experience "
" Rich was very helpfull and considerate. I appriciate how caring he was. The lady Veternarian was exellent also. I can't remember her name at the moment, but I would definately bring any of my pets here again for care. Thanks to everyone who helped us there. Everyone was wonderful! "
" I am very confident of all of your staff to only provide the utmost best treatment for my pups. I am so happy with the service. My dogs mean so much to me and I only want the best for them. Since my first visit as an emergency patient, I only bring my pups to this office. I love the hours you all keep. I have had numerous non emergency appointments for my own reassurance of the health of my pets. Not only have I seen the staff while caring for other pet emergencies, I have seen the love and compassion they show. They sincerely love all the animals. The follow-up calls from your staff are very appreciated and they don't rush to get off the phone but want to ensure I am comfortable and understand. Thanks to all of you. Keep up the good work and keep hiring people that really care for our pets. "
" 1st Pet Vet took great care of our dog when he needed surgery. They explained the process so we knew what to expect. To improve, it would be beneficial to provide updates (maybe by text) when the times are longer than expected. "
" My pets are treated with kindness and that is important to me along with the professional is that everyone displays . Thank You "
" Kindness "
" Great visit as always. Great staff. "
" Red carpet customer service for my pet and me "
" All is good "
" I love that they love my dog! "
" The staff is very kind and patient. I appreciate that they don't try to rush you out of there. "
" When a pet is being seen for a recheck exam (follow up) to see how they are progressing with the prescribed treatment, the cost of the exam should be significantly less (like half price) rather than just $10.00 less. "
" Always pleased with staff, and care of our pet. Always l "
" I arrived with serious health concerns for my pet, and every person I spoke with responded by careful listening, asking pertinent questions, and addressing every concern. They did this while being both professional and fully present to me and my dog. They were caring and attentive and gave my dog such loving attention that she reacted as if she was on a play date rather than undergoing serious medical tests! "
" The professionalism and the love towards the animals is awesome but it's a little too expensive making me think I need to go elsewhere "
" We have no complaints. The staff is always friendly and knowledgable. "
" Everyone was very positive and upbeat. "
" Every time we go to the vet we have a great experience. Always so friendly and helpful. "
" Nothing; I am so thrilled with the service and the people that I am changing from my vet of over 35 years to this practice. "
" Everyone was great! The tech was so sweet and have my kitty lots of love and treats. It was a wonderful experience. "
" Your kindness is always appreciated! "
" Perfect, love this place and the people! They love my dog and are concerned for me as well. Thank you. "
" Everyone here is so kind & loving to my cats. That is extremely important. Dr. Vernon is the best!! "
Meow meow S.
" The vet made my pet very comfortable! So I really liked that.-Denise "
" From start to finish with Bianca's Kenton dental appointment went perfectly!!! "
" We love Dr Vernon and her staff. They truly love animals and their jobs. We have been going there for years. "
Mr peabody K.
" So happy we found 1st Pet we will be making you are regular vet for our animals "
" The entire staff seem to really care. Top notch care ! "
" We switched vets awhile ago because we were unhappy with how the last vet treated our Pitty. This vet makes him feel so loved and doesn't have anything negative to say because of his breed. So thank you! "
" The staff, as always, was AMAZING. They were so kind and gentle to Kaia. They answered all of our questions. Got a call from the Doctor today. Great service! "
" thank you all for being so understanding and caring! "
" We were extremely happy with our visit! "
" My dogs don't mind coming here, the techs and dr.s are wonderful and caring "
" I don't think you could make it better. Very impressed by the thoroughness of examination etc "
" Everything has always gone well in my visits. "
" Nothing. You were great! "
" I love 1st Pet Vet. Your staff is always so friendly and great with my dog. You explain procedures thoroughly and don't pressure me into doing unnecessary things or buying unnecessary supplements and food. "
" From start to finish, we felt comfortable with the staff and doctor. They genuinely care about the animals they serve! They were truly amazing and we are so grateful! "
" I always use you guys when I have an emergency! You guys are the best!!!! Love my dogs einstein and Luke riddle "
" Dr Vernon & Ila are the best. Felt my pets received their fair share of time and attention by both, doc & tech. Could not ask for better treatment. "
" Everyone is so nice and helpful. The staff makes me feel like my 2 baby girls are the most important of all animals. They all come in and love on them and make them feel special. I appreciate that, because my girls are special. "
" All my visits have been very positive for my pet and myself. Keep up the good work. "
Mr whiskers S.
" Loved that I was called the day after our emergency with updated information. I absolutely was surprised by the follow up call asking how Mr. Whiskers was doing. Really appreciate the concern that everyone had for my pet family. Thanks so much! "
" it was all good. "
" It was all good "
" Clinic was very clean and the staff was very friendly! We're very glad we switched 1st Pet! "
" This was our first visit at 1st Pet. Our beautiful pup was very ill, and after many tests it was found she had cancer. Dr. Holliman was extremely caring and thorough, even calling us twice. We unfortunately had to put our beloved pet Tinkerbell down yesterday and everyone at 1st pet that we came into contact with was feeling her loss as much as we were. We definitely appreciate everyone there. "
" Less waiting time "
" Sophie was very nervous but your staff went out of their way to make her comfortable. Thank you so much! Ashley and Sophie "
Ami gator H.
" We love Dr. Vernon. She's amazing. "
" Front desk staff was very friendly! Alyssa Shaw was my tech and she was awesome. She was knowledgeable and took a genuine interest in my dogs care. "
" This most recent experience at 1st Pet was as good as it gets. Attention to the customer - both two--legged and four-legged was superb. "
" nothing "
" None "
" Nothing Everything was great "
" 1st Pet is the most professional and friendliest veterinary clinic that we've ever used over the years. "
" Nothing. You guys rock! "
" We had no problems during our visit. We would recommend this clinic "
" The reception desk was wonderful, however one day when we were in one girl seemed to be less informed. Maybe she needs more training? "
" We trust our family's care to our doctors and the staff at 1st Pet because the team always does what is best for them. We have a long standing relationship with 1st Pet and have taken our pets there to receive treatment for all of their medical needs. We wouldn't want to be anywhere else. "
" We love 1st Pet "
" Love love love 1st Pet! "
" Nothing they are all wonderful I have been going to 1st pet for 4 years everyone there is so caring and always passionate about what you are going through with your pet. They saved my yorkie when she was 10 weeks old and she is now 4. I am indebted to all that work there "
" Everyone is extremely friendly and genuinely care about your pet. I first became a customer due to an emergency with my dog and I am extremely happy with the service and attention of everyone on the staff. My dog unfortunately had to stay over night and had multiple follow up visit and everyone on the staff wanted to come and see him to see how he was doing. It really shows how much they love their jobs and the animals they care for. I will recommend 1st Pet to anyone that is looking for a place to take their animal too. I owe everyone there a huge thank you!! "
" Nothing, everyone was so personable and so nice and so caring I couldn't have asked for a better experience. Thank you for everything ! "
" This office is amazing "
" Nothing. A great experience from the moment we walk in until we left! "
" Great staff, very friendly, knowledgeable, and caring. "
" Nothing, Everyone at this location is great. We would never go anywhere else! Besides, Diamond and Jerry, our doggies, like it there too and that is most important! "
" Nothing. I think the employees and the facility are great. I feel safe and that my animals are getting the best care. "
" We are very happy with our vet and the care our pets receive at FirstPet. "
" This has been a surprisingly great experience with a vet office for me. I came in an emergency situation and was so impressed by the level of care and fair pricing that I decided to keep my pet with this facility in the future. I'm very grateful for the staff and the way the business is run. "
" I have been coming to 1st Pet Vet for over 7 years and I have never had a single complaint about any of the services provided by them. I recommend them to everyone who is looking for a regular vet, or an emergency clinic. 1st Pet Vet is literally the best, my kiddos are always so well taken care of I couldn't imagine taking them anywhere else. "
" I love 1st vet! The staff is curteous & knowledgeabe. I would recommend them to my family & friends. "
" Very good visit. Everyone has always been very helpful and nice. I would recommend 1st Pet to everyone. "
" I don't think there is a need to change anything. This has been the best experience we have had so far. Everyone is so caring and wonderful, from start to finish. It was nice to know that my dog was in such great hands. I really like that Dr. Veloz already checked in first thing this morning, less than 24 hours after we picked him up. I would recommend this business for all pet lovers and will be coming back...hopefully just for routine check ups next time! "
" There is a reason we come here. They give comfort to our dog and myself, knowing she's in the right hands. "
" The level of professional and compassionate care of the veterinarians and their support staff is always excellent. I trust them with both my canine and feline companions. Thank you for everything, 1st Pet Vet - North Valley! "
" Nothing. I love your office and staff. Everyone is always wonderful and positive. The flexible hours are great. "
" The Dr and staff were great. "
" Best treatment I have every experienced for both my dog and me. Very professional. "
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