1st Pet Vet - North Valley

520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
Fax: (623) 516-0035
Please call for information
Please call for information.
Payment Accepted:
Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM
12 AM
11:59 PM

Recent Reviews

 September 23, 2020

" Covid 19 restrictions certainly make it difficult to conduct vet visits .... "

 September 23, 2020

" I have had nothing but good experiences with 1st pet. The only thing I could say that would make my visit and interaction better would be to stop requiring clients to wear masks. I would have loved to have come in with my pet for his exam, however I do not wear masks for anything but Halloween and it has been many years since I have done that. Beyond that, you guys are awesome! "

 September 23, 2020

" Even though the doctor and technician see many,many pets, they were genuinely interested in hearing about mine and recognizing his sweet side. "

 September 22, 2020

" I can’t think of one thing you could do better! From the front desk to surgery and recovery I couldn’t have asked for any better. You are the Best! And you’re open 24/7 for all our needs. Thank you so very much! "

 September 20, 2020

" Iggy was removed from treatment for solo interface with the Doctor. Have we not advanced from that? "

 September 16, 2020

" The team made our visit comfortable! Very helpful & loving towards our big guy! Thank you! "

 September 9, 2020

" Todd loves Dr Venable!!! She is awesome with him. Wouldn't change a thing!! "

 September 9, 2020

" Nothing. Nikki and Marianne are amazing. The quality of care and attention they give to my Cuddles is amazing. The connection they have with her eases any anxiety. Cuddles loves them and trust them. This is most important thing to me I don't worry about my fur baby when I leave her with Nikki and Marianne. They are both Amazing and have made tremendous progress with my Cuddle. I would highly recommend Nikki and Marianne's care to any animal owner. I appreciate them so much! "

 September 5, 2020

" 1st pet is wonderful! The vet and technicians really care about our pets. We brought our newly adopted dog in and they took the time to understand his history, behavior and listen to our concerns. "

 September 5, 2020

" Due to covid protocols, I was not allowed to watch the rehab examination of my dog by Dr. Venable, unfortunately. However, she explained -- socially distanced! -- her findings in detail afterwards, which was very helpful. Thank you! "

 September 3, 2020

" Dr. Venable is the best, but all your vets are awesome. She took the time to talk to me about my dogs weight, and what we do to help him. The techs are all extremely caring about my dog. The front desk staff is always pleasant and on top of matters. "

 September 2, 2020

" The curbside service for our rehab appointments is fantastic, like a well-oiled machine! Great job in trying times, thank you! "

 September 2, 2020

" Keep up the good job at everything. "

 September 2, 2020

" Nikki and Dr. Venable are amazing! Rudy says, “thank you for all the frozen baby food, ear scratches, super cool doggie goggles, toys, playtime in the treadmill, love and keeping my Mom sane during the last year and a half!” "

 August 29, 2020

" Everyone was very friendly "

 August 29, 2020

" Nothing "

 August 28, 2020

" Nothing...We are just so grateful for the continued love and great work you all provide. Thank you so much Niki. "

 August 24, 2020

" Nikki and Marian are always Kind and patient with Rocco. They send me videos and pictures of his session, which I appreciate Because I can’t be there right now. They’re the best. "

 August 23, 2020

" We wouldn’t think of taking our furry family members anywhere else! "

 August 23, 2020

" Guys are mazing with my last dog and I’m so happy to see the same level of customer service at my new puppy. "

 August 22, 2020

" The visit was perfect. Everyone was caring, listened to my concerns, and provided the treatment and advice I needed in order to care for my dog. "

 August 21, 2020

" Communication was excellent. I also thought my dog was cared for extremely well. "

 August 20, 2020

" Dr. Venable is amazing �� "

 August 19, 2020

" Well first, thanks to every employee for all your help and coming to work during a pandemic!! I had a morning visit with Dr Kirkhope. It went well in regards to getting a diagnosis and what can be done to curb asthma attacks in my cat Billy Bones. Very helpful with his knowledge and suggestions. Thank you Dr . Kirkhope! Then unfortunately I had a second appointment for Billy later that day due to a swelling eye lid. Dr. Venable tender this appointment. Dr. Venable was very thorough in her assessment of Billy and addressing his eye lid issue. My home is a magnet for animals that come with medical issues so I’m very fortunate to have a place like 1st pet that has great staff that can help guide me through the issues that arise. Thank you all!! Sincerely , Connie Wright "

 August 19, 2020

" We appreciated the calm, loving, and safe environment. Everyone here goes above and beyond. "

 August 15, 2020

" Everything was done with a strong level of care and professionalism. I have been very happy with the treatment my dogs receive. "

 August 15, 2020

" If Covid wasn't an issue, it would have been great to have been able to interact with the Vet and seen the exam happen in front of me. I understand that isn't able to happen right now, and I look forward to being able to interact with the vet face to face in the future. The staff was wonderful with my nervous girl. She had a really bad experience at her last clinic, and I sincerely appreciated the staff taking their time with her and giving her space and calming signals so my girl could feel more at east. I will always stay with a fear free practice for the life of my girl and any other pets I have after her. "

 August 15, 2020

" Very friendly staff. The staff and the doctor made me feel more relaxed about my concerns for my dog. My dog loved the visit as well. "

 August 14, 2020

" Such great communication from the doctor...via telephone! Her knowledge and care for my pet came through, even on the phone. I am sorry, I don't remember her name, it was a scary morning... "

 August 13, 2020

" The visit went fairly well for not being able to go inside. The vet called and spoke with me in length about my options and pricing. My only negative comments is it always seems like the fees for the exam are very high for non-emergency visits. "

 August 12, 2020

" �� "

 August 9, 2020

" You can tell and feel that the doctors and staff at 1st Pet are professional and caring. All interaction from initial phone interaction to visit were outstanding! Thank you very much for your awesome service!! Susan "

 August 5, 2020

" I love how efficient and friendly the staff operates! "

 August 3, 2020

" Not have us stay in our car!! Able to be comfortable in a separate room discussing this very serious procedure. I will recommend your facility and already have! "

 July 31, 2020

" I was very happy to be able to come inside and speak personally with Dr Venable. I am terribly worried about the surgery and it was important that I know all the facts beforehand, which she took the time to tell me in great detail. "

 July 30, 2020

" Everyone is welcoming and helpful! "

 July 30, 2020

" I absolutely Love first pet. "

 July 29, 2020

" I dropped my kittens off for vaccinations and they were able to get everything done in a timely manner "

 July 29, 2020

" Thank you for providing curbside service & keeping not only everyone safe, but also keeping the rehab treatments for our dogs going -- despite all the challenges we face during this pandemic. Thank you! "

 July 23, 2020

" The tech, I think her name was Carie was very nice, professional and informative when dealing with our dog. Dr. Venebul came in to explain how everything went and went into detail about what they did and what next steps we needed to take. "

 July 17, 2020

" We are thrilled and over the top with 1st Pet. The knowledge of each individual staff member to the quality of service, and attention and care given to Greta is beyond words. The progress Greta has made in therapy is remarkable. Niki and Mariann are exceptional individuals who take pride in their work and deliver customer service which is over the top. Their continued and constant communication about her plan along with their professional skills make each visit for us and Greta rewarding. Greta's progress is an amazing feat considering what happened to her leg back in January. Lazer and Hydrotherapy are two phenomenal treatments. We love the pictures of Greta in therapy as well as feedback from her veterinarian, Dr. Venable. We LOVE everyone at 1st Pet and will never be able to thank you enough for everything you've prescribed and done for our family member Greta. She is thrilled too! She walks 2 hours a day, swims in the pool, and has a constant smile on her face. From our family to yours, we again say THANK YOU so much for all the special treatment and care! Heartfelt Thanks, Mark and Don "

 July 16, 2020

" Dr. Venable is awesome, very caring and called several times explaining or answering any questions during my dogs treatment. The overall kindness and interaction with our animals at this clinic have always been above and beyond with caring, kindness, thoughtfulness, time spent to answer questions or explaining. These animals are our kids, and are treated with respect. Thank you. "

 July 15, 2020

" 1stPet is always good to my cats and answers my questions - even if they are off the wall. "

 July 14, 2020

" Everyone did a great job, in these different times. "

 July 12, 2020

" Everything went really well and waiting in the car wasn’t so bad. Your employees are to be commended for their hard work, going in and out of the heat is exhausting. Some how, still maintaining friendliness and smiling through all of this. Can’t thank you enough for your efficiency. "

 July 11, 2020

" Love the curb side service. "

 July 11, 2020

" As always my pet and I received the best care and knowledge. Dr . Kirkhope is rather new to my self and Sarah but he is very in tune to Sarah’s needs and issues already. Dr. Kirkhope discovered Sarah’s increased blood pressure 3 weeks ago and due to that Dr. Venable requested that this visit Sarah’s blood pressure be rechecked. Sadly Sarah’s blood pressure was sky high. Dr. Kirkhope said seeing as Dr. Venable handles Sarah on a regular basis he would allow Dr. Venable to make the call as far as recommendations. I truly appreciated that although I also believe Dr. Kirkhope is more than qualified too make a proper recommendation as well. As always great professional and knowledgeable experience with every doctor and staff at 1st pet. Thank you Connie Wright "

 July 9, 2020

" Nikki and Mary are amazing. They are very patient with my dog Rocco, who is skittish. They have always. We. Kind, understanding and sincerely care about him. Nikki always send me pictures and videos also while I wait during his session, which bring me comfort and makes me happy to see him doing so well. "

 July 2, 2020

" Everything went very well. We are pleased with 1st pet And Dr. Venable. "

 June 25, 2020

" My pet Nova is never afraid or nervous when I need to bring her to the vet, that in itself is an A+. The care plan and cost are clearly explained and you are never pressured to anything that you're not comfortable with or can't afford. "

 June 25, 2020


 June 23, 2020

" The doctor and the tech were both friendly and answered any questions I had about the process and treatment. I haven't had a cat this young before and they made sure that I understood about the vaccines and timing. "

 June 17, 2020

" Everything went very well. I understand and support safe distancing so was not upset when I couldn't watch the exam. However, I have total confidence in Dr. Venable and the entire staff so I knew my dog would be well taken care of while out of my sight. Dr. Venable then told me all about my dog's health and provided me with exam details. I am very happy to be a part of this practice. "

 June 16, 2020

" Nothing everyone was just trying to make me feel comfortable and I was very impressed with the treatment I and my little girl Lucy received Thank you all very much "

 June 16, 2020

" Outstanding service. "

 June 13, 2020

" Very pleased with 1st vet and all the staff. Our pets are made to feel comfortable as are we and our vet and all staff are very o knowledgable and professional. Thank you for taking care of our pets and providing the best care. "

 June 13, 2020

" 1st Pet does not have to do anything differently at this time. The entire staff is knowledgeable, caring, and provides the very best care for our pet Greta. We are thrilled with the results of the Laser and Hydro therapy. Ms. Niki and Ms. Marianne are exceptional therapist and staff members. When Ms. Marianne comes to the car to pick up Greta for her appointment she takes time to ask excellent questions and shows Greta much love. Ms. Niki always comes out to our car when therapy is over and takes time to explain what Greta did during therapy and what Ms. Niki saw during therapy and provides recommendations prior to the next appointment. The team sends us videos while Greta is in therapy-WE LOVE THEM! We can not say enough GREAT words about 1st Pet. The veterinary hospital is the very BEST. The entire staff of professionals are well versed in their field of veterinary medicine. 1st Pet treats us as if we are the MOST VALUABLE CLIENT from day 1. We LOVE this team of doctors and staff and are so grateful for the therapy plan they provided for GRETA. She is so happy too because one would NOT know she ever had trauma to her right leg. Again, thank you all for what you do and what you have done for us and Greta. Best, Mark "

 June 10, 2020

" I really appreciate the video of my dog taken during the therapy session the tech sent to me. It helped me feel more comfortable that she is doing good with the therapy when I could not be with her because of the extra precaution during this pandemic. "

 June 4, 2020

" We get to go inside!!! We had ultrasound appt. with Dr. Everhart and he was great; explained his findings and gave recommendations, and was clearly very caring about my senior boy! Ba k om Wednesday for laser treatment with Kimo's friends. He loves his therapy girls! "

 May 21, 2020

" Thank you for the well-organized curbside service, it works great! I trust the Rehab staff with their assessment of the dogs & they both love going there for treatment & come back happy & moving much better. Thank you! "

 May 19, 2020

" Great attitudes even during COVID, you guys rock! "

 May 13, 2020

" In this odd COVID-19 time, 1st Pet is still doing an excellent job caring for pets. They care and concern shown was exemplary! "

 May 2, 2020

" Dr Hatcher is an awesome doctor. Polly Anna adores her. Marian one of her technicians did an amazing job cleaning her ears! "

 April 30, 2020

" Took my dog back within 5 minutes of the start of my visit time, promptly called with a follow up. Vet called with his check-up within half an hour and I had my pup back promptly. Follow-up from last visit/survey was also impressive. Looking at making 1st Pet my normal Vet! "

 April 30, 2020

" I Love 1st Pet. I don’t know where Cookie and I would be if it weren’t for this amazing place. The staff also amazing from front desk to therapist/doctor and the technicians. I’m thankful you are here for us pet owners! "

 April 29, 2020

" The doctors and technicians are very attentive to my pets needs. I also appreciate that they take good care of him. He doesn't seem to be too apprehensive about coming back, which makes me feel comfortable that he's being taken care of. "

 April 22, 2020

" Due to Covid19, we stayed in the car while Lady was examined. "

 April 16, 2020

" We were surprised how well the curb side service worked! Awesome and very organized!! "

 April 16, 2020

" I love the fact that everyone cares about you and your pet. They listen and communicate well. The Doctors do an amazing job of giving you information about your pet and options to help them regardless of what is needed. I would not go anywhere else and will continue to bring my fur babies here. Thanks 1st Pet for your love and support of my pet. "

 April 15, 2020

" The curbside service was exceptional! Thank you very much for providing care for our pets during very trying times, while keeping both your staff & your clients safe! Both dogs were doing very well after treatment & the rehab specialist Nikki called later with a detailed report what she observed & how the two did during treatment. It was perfect, extremely well organized, like clockwork & safe procedures -- thank you very much! "

 April 15, 2020

" I put excellent as my last visit I did the” do not apply” only because the interaction is so minimal now . But this time I tagged all as excellent based off past experiences. I know all my visit are above and beyond excellent but too be honest when I don’t physically get to see the interaction I do not feel comfortable rating my visit but again I tagged excellent due to past 3 years of services. Without actual interaction I feel like my ratings are like taking a multiple choice test I didn’t study for. Can’t wait till some normalcy comes back for all of us !! As a pet owner I like to be with my babies when going to the vet as well as other pet owners like. As our presence with our pets helps are babies with the fear. "

 April 10, 2020

" I have always used 1st pet veterinary and wouldn’t use any other. I trust them with my dog, "

 April 7, 2020

" I brought our dog in during the Covid-19 quarantine time. The curbside service they had set up worked great. Minimal contact between all of us, and our dog got the help she needed. Very impressed at how well it was run "

 April 5, 2020

" My new puppy had Parvo, I could not afford hospital care but was not comfortable giving fluids or shots at home. I was offered “outpatient” treatment where I brought the puppy in 2 times a day for fluids and shots (I gave oral meds at home). The entire staff was so patient and understanding. Being offered that service made a huge difference and is the reason my puppy survived and is doing so well! It was one of the hardest weeks but the staff helped me get through it! "

 April 4, 2020

" I am always very pleased when I take my pets 1st pet. The level of care and treatment I receive is amazing. I was especially impressed this time with not only the punctuality of my appointment but the covid-19 protection that is in place. Kudos to 1st pet and to all the dedicated professionals who are working there. I thank you and my doggies thank you. "

 April 3, 2020

" Everything was just perfect. "

 April 2, 2020

" 1st Pet couldn't do anything differently! They are perfect in ever way. 1st Pet is the most amazing, professional, and knowledgeable group of talented individuals. Each member of the staff, from the front desk to meeting with all professionals, everyone knows me and the need of my pet, Greta. I also need to share another important piece of information- 1st Pet has a live person answering the telephone! 1st Pet is a model medical veterinary facility! We LOVE EVERYTHING about 1st PET! Thanks so much for all you do! Best, Mark and Greta "

 March 28, 2020

" Dr. Venable is always awesome, especially at a time like this with the corona virus changing the way everything is done. Even though for right now we can't come into the building due to the virus changing procedures, I knew my cat would be well taken care of. Thank you! "

 March 27, 2020

" Vet was very caring and explained everything carefully. She was mindful of cost and tried to provide the best care for my dog. "

 March 26, 2020

" able to communicate with Dr. V.She offered very informational support. "

 March 26, 2020

" Due to the Covid-19 I was unable to participate in Cookies therapy. Although I would love to watch it as helps me in these trying times as well as to see her Progress. I suggested an tv screen or private view on our phones to watch our pets in therapy. Just a suggestion. Thank you for taking precautions and understanding of these circumstances. "

 March 25, 2020

" I appreciate the extra work going into your dedication to remain open during hazardous times! Such a terrific staff!!! "

 March 21, 2020

" What can I say except WONDERFUL! Vet and staff five star! In the middle of half the city closing due to the virus they continue to accommodate and attend to our animals but keep their staff safe at the same time. Thank you for being there for our animals during this crisis and relieving some of the stress when our pets are sick or injured. Stay healthy everyone, "

 March 19, 2020

" Our vet was knowledgeable and the staff was friendly. The facility was also very clean. "

 March 18, 2020

" The only thing I felt could be improved is the wait time in between people coming into the room for the various tasks rather then handling it all together. I felt like that extended the appointment a lot longer then it needed to be. Other then that everything was great. "

 March 11, 2020

" Technicians should introduce themselves. "

 March 10, 2020

" The entire staff is so amazing. They make you feel very welcomed when your pet is not feeling well and they help to ease concerns you may have and explain very well how we can proceed forward with your pet as their main focus. "

 March 6, 2020

" Dr. Larsen and Dr. Wachtel were both extremely compassionate and listened to and understood our concerns and turned it into helpful feedback. We now feel like we are on the right track for helping our dog get back to 100%. "

 March 6, 2020

" Loved how everyone treated me and my dog with a caring attitude. "

 March 3, 2020

" All was great , DR. Larson, ILA and Ashley took excellent care of my Sarah. Hopefully Sarah’s ears will be cleared up in two weeks . But as always each staff member from doctors, techs , subscribers and front desk personnel we were treated with respect and quality care.!!! Thank you Connie Wright "

 February 28, 2020

" The staff is always very pleasant and gives us the best care in the world. "

 February 27, 2020

" Dr. Hatcher is an exceptional veterinarian. During our first visit with her, her ability to listen to our concerns, provide information in understandable terms, and her genuine interest in Winston meant a lot to us. She called us the next day to discuss lab results and a plan, and then, at my request, she was kind enough to call me a second time to answer additional questions. We appreciate Dr. Hatcher's kindness. Our entire visit, 2/24/20, was an excellent experience. From the front receptionist, to the two different vet techs that assisted with Winston's testing, absolutely everyone was kind, patient, and professional. Thank you very much, John and Laurie, and Winston "

 February 27, 2020

" We have been there a few times with two different pets. We always have a favorable visit. "

 February 26, 2020

" I love 1st Pet! The staff is always so kind and helpful and I was in and out in no time at all. "

 February 26, 2020

" There is nothing Dr. Venable could have done differently. My gosh, she was so thorough with her exam of Greta. She interacted so well with Greta and kept us informed throughout the exam and consultation. Greta warmed up to the entire staff and was the most calm we have ever seen her while visiting the veterinarian. The technician, Ashley (I think) was also remarkable. She listened and ask very good questions. Finally, we were surprised when we received Dr. Venable's discharge instructions. They were very detailed and clear. What we experienced at 1st Pet exceeds what we have ever seen in our past experience with previous pets, veterinary institutions, and doctors! We feel so blessed to have found 1st Pet and experienced true professionals, Dr. Guastella and Dr. Venable who have so much knowledge and love for their profession. Thank you so much for the love, care, and hope you provided to us! Mark "

 February 19, 2020

" Normally a rate of Excellent is rarely given by me. I always feel there is a need to improve, however Nikki and her crew supersede my thoughts on therapy with dogs. I feel she has passion and loves my child as much as I do. I appreciate the effort that goes into each detail and informs me how to do certain activities with my pet or where I can purchase items . They are a huge asset to the 1st Pet team! "

 February 18, 2020

" This was the calmest my dogs have ever behaved at the vet. Usually they are a ball of nervous energy, but they remained calm and I would credit that too the staff and the overall atmosphere. "

 February 14, 2020

" Nikki and Dr. Venable are TREMENDOUS with BAILEY. BAILEY and I appreciate it very much. "

 February 13, 2020

" I was blown away at the level of care that Dr Venable showed to my dog Bella. This is my 4th vet I’ve taken Bella to and I know I’ve found the right place. Very excited to get her therapy started! "

 February 12, 2020

" I felt so at ease. I like the fact that Shelly and I didn't have to wait in the waiting room, where she usually gets hyper. "

 February 12, 2020

" To be honest it was a very difficult appointment as the pet cat Miracle I brought in was too ill and it was best to lay to rest sending him to the bridge of rainbows. It was my first time meeting DR. Larson. She is professional and honest and knowledgeable about Miracle’s issues. The entire staff as well as DR. Larson were amazing and comforting. 1st pet North Valley ROCKS !! Best group of veterinarians , techs , front desk support and just overall outstanding individuals!! Thank you Connie Wright "

 February 7, 2020

" Nikki and Mari are an awesome team and have been extremely encouraging and supportive of Rocco in his TPLO recovery. Rocco was very nervous to start, but they have been patient and they genuinely care about his comfort and recovery. I never feel rushed and they are always happy during sessions. Thank you for being so great during what can be a stressful process :) "

 February 5, 2020

" I’m not sure which appointment this survey is referring too, but all I can say is I’ve dealt with ER doctors and staff, Dr. Hatcher and her staff, Dr. Venable and her staff as well as ILA and her fellow techs . All I can say is I’m am extremely impressed with each and every employee at 1st pet North Valley including the front desk personnel. You all always do your very best and words cannot express how great full I am to be a client of yours!!! Thank you all. Sincerely Connie Wright "

 February 5, 2020

" Nikki is wonderful as always! Bella loves her! "

 February 4, 2020

" The love and concern everyone showed for my pets ! ☺☺☺ "

 January 30, 2020

" I was left in the room for a very long time while waiting for someone to come in and check me out. Also, did you stop putting water and snacks in the room? I never ate the snacks,but I did appreciate the water. It was a nice touch to make me feel at ease while waiting for the doctor. "

 January 29, 2020

" Nothing - Dr. Jessica Venable is a professional, an asset to your company. "

 January 29, 2020

" Dr. Kung was exceptionally thorough in examining Molly's post-op issues. She was very compassionate & the pain management & medication protocol Dr. Kung recommended made an immediate difference. Thank you! "

 January 29, 2020

" Dr. Hatcher is wonderful too. Vet tech and others personnel very professional and friendly. Thank you! "

 January 25, 2020

" Everything went very well from the beginning of our visit. I brought in 2 puppies, each 4 months old which is very stressful handling them both. A lot of help was afforded and we were finished in no time. Thank you everyone for being so professional. "

 January 19, 2020

" Dr Hatcher and her technician, Hannah , were great . Polly loves them!! "

 January 17, 2020

" Great customer service and very professional . Everything was taken care of very quick and it was done right . Thank you for the great service . "

 January 16, 2020

" All I can say is my dog isn’t afraid to go there. That’s big. "

 January 16, 2020

" No changes needed. Cookie and I both L-O-V-E Nikki and Dr Venable They are very courteous, kind and knowledgeable people. They treat us With respect and the care Cookie receives I feel and believe is by far the best In AZ! 1st Pet is my #1 recommendation for Pets! "

 January 15, 2020

" Everything went fantastic! "

 January 15, 2020

" Everyone is great with my sometimes cranky Catahoula. So great, that he has learned that he kinda likes seeing everyone! They have all taken the time to learn his personality and they like him anyway... "

 January 11, 2020

" I just love it here. Everyone is so kind and helpful. I feel like Sunflower receives a thorough exam and treatment which is such a comfort. And she’s very comfortable with everyone she’s encountered. "

 January 11, 2020

" We have been using 1st Pet for over a year now for both our Husky and our Maine Coon. We have always had a pleasant experience, great input and answers to our questions and will continue to bring our pet needs to them. "

 January 9, 2020

" When I was hard pressed for time I was able to leave Amy in Nikki's care for underwater treadmill & laser treatment. The care is so fabulous that when I came to pick her up again she would just as much liked to stay there for more treats & attention:-)) Absolutely fantastic treatment, competent & caring staff, highly recommended vets! "

 January 8, 2020

" Ist Pet was recommended to me by my sister. I have gone to another vet for many years. 1st Pet treatment was excellent, offers senior discounts, techs & Dr. Larsen were WONDERFUL, didn't make me feel rushed and were attentive and listened. I have used this practice for emergency in the past, and they have always been good,. The new location is fabulous, the option of making an appointment for a non-emergency is a bonus! I will be returning next week for a follow up with Dr. Larson. I've found a new home for my pet care going forward! "

 January 4, 2020

" Everyone is always friendly and professional at 1st pet. So glad I switched to your company. Love your later appts for vet visits during the week but wish u had some weekend appts for regular visits. "

 January 3, 2020

" Dr. Venable was extremely thorough & patient in examining Peggy & had excellent suggestions, we already see improvement! Nikki in Rehab is fantastic & all other staff are very friendly, skilled & competent. Excellent care, highly recommended! "

 December 27, 2019

" The thing that stands out is the service from the first person I talked to on the phone, Brook. I explained that I had a found dog, have had her 2 weeks, she had an ear problem, but I had an appointment scheduled for her next week at Midwestern University's animal clinic, because I'm a very low income senior. She was kind and understanding,about my concern for charges, explained them to me, I said I'd think about it and call back. I received a call back from her, saying she had talked to her manager, they suggested I take an appointment that had opened, which was less expensive than the emergency visit. I took the appt, she called back letting me know that an earlier time had opened up, which was great for me. Such service! You just don't get that anymore. I went in and had a nice appt with the vet, the problem was not as bad as I thought, she suggested some allergy meds for me to try, as I opted out of the lab work, since the dog was not as sick as I thought. If I'm not pleased with Midwestern, I will certainly be back to your clinic. "

 December 27, 2019

" The staff is always exceedingly friendly and compassionate! "

 December 26, 2019

" Everything and everyone was great. Keep up the great work! "

 December 25, 2019

" So friendly and welcoming! I love how quickly we were brought into a room so I didn't have to worry about my cat getting stressed out while in the waiting room "

 December 22, 2019

" Everyone was wonderful and they were very caring and patient with my cat. She can be kind of grumpy at times but they made sure she felt safe and we're very gentle. "

 December 20, 2019

" My dog, Harley, has been attending therapy at the office for several weeks. I really see improvement in her and she is very comfortable with everyone she interacts with at 1st Pet. Her therapist, Nicki, is especially great with her. "

 December 18, 2019

" Cost was too high "

 December 18, 2019

" We only experienced contact with the front desk personnel and they were wonderful. They listened to our requests and were very helpful. "

 December 16, 2019

" I was very pleased with the care that your staff showed Papi and kept me up to date on how he was doing. "

 December 15, 2019

" Cant reply to experience because it is too painful. I had to put my best friend, Gypsy Rose down due to a growing tumor. Everyone was honest. I cant tell you how much I appreciate that . Tells me you are compassionate about my pet Not in this business just for the money. The tenderness and help they showed me is beyond words. They felt my pain and allowed me to let go of my emotions. Thank you and God bless you all. "

 December 14, 2019

" Everything was great! Doctors are always very attentive and active listeners. Staff is also always very respectful regarding treatment wishes. Thank you! "

 December 10, 2019

" Nothing. Everyone was friendly at front desk. Very prompt service from techs and Dr Hatcher. Dr. Hatcher was very professional and explained everything throughly. Great job by all! "

 December 10, 2019

" One thing your office did incredibly well was being knowledgeable about my cat. Your doctors and staff answered all my questions so thoroughly and explained everything I wanted to know. Thank you so much for making my cat’s first vet experience so wonderful!!! "

 December 10, 2019

" We loved the easy fear free care for our puppy! We could tell they all really loved her too! "

 December 8, 2019

" it went well because we were attended very quickly. "

 December 6, 2019

" Everyone was kind and patient with my dogs!! "

 December 4, 2019

" Faster wait time for Doctor, but we understood it might be a bit since we brought in 2 dogs together. Still very grateful for the entire staff and their kindness when I put to sleep Gracie Lanning in June. We are repeat customers! "

 December 4, 2019

" Absolutely LOVED how peaceful, friendly, caring & calm the vet techs handled Amy, as well as how involved & thorough the examination by Dr. Venable was, she left no bone untouched yet Amy was completely relaxed & comfortable the entire time. Amy was spoiled rotten with treats & I'm sure she can't wait to be back for another treats/treatment session;-)) "

 December 4, 2019

" Nikki is phenomenal as always! "

 December 3, 2019

" All went well. Staff was wonderful. The thing that could have been better was, i had already seen my vet and she recommended the Dr. i was to see. i did not see that Doctor so i now have an appointment to see this Doctor tomorrow. Then probably another discussion and then maybe the surgery on the third trip. i guess i don't understand why so many trips when all the tests etc where sent over to your office. But in all fairness my dog is the most important thing that needs taken care of and your facility and staff are exceptional. Thank you "

 December 3, 2019

" You guys are the best "

 December 3, 2019

" Everything was quick, easy and inclusive. I wouldn't change anything... you are doing a great job! You were able to get me a reasonable time, everything was handled quickly and that in turn creates less upset with my pooch. Thank you!! "

 November 27, 2019

" Everything went great with Dr. Hatcher. I can honestly state I have never had a bad experience at 1st pet! As always each employee I had contact with was attentive, knowledgeable and caring. On another note I apologize for having to cancel with Dr. Larson on such short notice. I had scheduled an appointment for my friends stray Charlie Bear. Turns out my friend had never actually held Charlie Bear and when she attempted to pick him up he went crazy so we were not able to bring him. "

 November 27, 2019

" My laundry list of concerns was addressed by either the Tech or the Vet. Thank you "

 November 23, 2019

" I was so impressed with the care Cooper received on an emergency visit, I am switching to have FirstPet be his primary vet as well! "

 November 22, 2019

" I wanted to know about the dog plan. But the vet didn’t seem very interested in giving me any information during the appointment. Or very concerned with helping set up the plan. I left without a plan..and I’m not too sure when I’m suppose to ask again since the vet stated that they don’t usually set up the plan while at a check up. "

 November 21, 2019

" Professional, friendly staff who love my dog. Couldn’t be better! "

 November 20, 2019

" The doctor I was very personable and treated my dog is if it was hers. I was very impressed with her. "

 November 15, 2019

" Dr. Venable was amazing. She took the time to check over our dog and explained what she was feeling in the exam. I would highly recommend her. "

 November 14, 2019

" Just wish the wait time wasn't so long because I have anxious puppy and it's hard to keep her calm. "

 November 13, 2019

" One thing you did well was not nag me about cleaning my dog's teeth. If it was a half way reasonable amount, I would do it. "

 November 13, 2019

" Love this place and ALL of the staff!!! "

 November 12, 2019

" Nothing. Your staff is amazing and wouldn't change a thing. "

 November 8, 2019

" Great staff. No long wait time. Always a pleasant experience. Thanks "

 November 7, 2019

" Since this is my first time in seeking this type of treatment for my pet This was very impressive way of doing business! The care and concerns were addressed and look forward to continue business here. "

 November 3, 2019

" The entire visit was professional and couteous and they went out of their way to make my dog, Scooby, feel safe and comfortable!! "

 November 1, 2019

" Everything went well. My little dog and I thank you, 1st Pet. "

 October 30, 2019

" I have no criticism. The appointment was on time and not rushed. I love dr Hatcher "

 October 29, 2019

" Everyone was very understanding when my poor little doggie was terrified. The vet and the tech discussed sedation options for his next visit, so that he isn't as stressed. I really appreciate the concern that everyone had for him, and wanting to ensure that he was as comfortable as possible. "

 October 28, 2019

" Just wonderful from walking in to walking out. Everything excellante' "

 October 26, 2019

" This was our first visit and I was so impressed by all the little extras. We were moved into a room immediately upon arrival which is so nice for a pet that is nervous. The staff was very accommodating and professional and the entire facility was spotless. I also appreciated the easy in room check out process so I didn’t have to control my dog and pay out front at the desk. I highly recommend 1st Pet and will definitely come back for all our pet needs. "

 October 25, 2019

" I can’t express enough how great everyone is at 1st pet North Valley!! I love knowing that my furry family members will always get the absolute best care when I bring them in. It makes life easier knowing my animals are treated with respect and each technician and Doctors are capable of doing what needs to be done!! The front desk people are always pleasant and attentive as well. Thank you all for what you do day in and day out. "

 October 23, 2019

" Dr. Venable & her techs were very helpful in working with my rescue dog's quirks and keeping me in the loop. "

 October 23, 2019

" Not sure which survey this is for as I had two appointments yesterday first with Dr. Hatcher for Cali Tiger. Which went well very pleased with Dr. Hatcher and all staff involved!! My other appointment was with Dr. Venable for Cocolola. This appointment went well also. Very pleased with both doctors and their abilities as well as each and every staff member from front desk to technicians and doctors. So just keep doing what you do!! And thank you all!! "

 October 16, 2019

" Nikki is excellent as always! "

 October 16, 2019

" Nikki, in Rehab, is the best. She does an excellent job of caring for my pet and also does a great job with customer service. "

 October 12, 2019

" 1st Pet has the best vets and techs So glad you are in my neighborhood Thanks again "

 October 12, 2019

" The wait to get into therapy is just too long. My dog is crying out in pain and I have to wait for 1 week before they have an opening for her laser therapy. As you are or should be aware of, the sooner you can start therapy the better chance of a good outcome. "

 October 10, 2019

" We've been going 1st Pet for many years. I didn't think the service could get any better but this was our best experience. Everyone was very friendly, helpful and informative. "

 October 9, 2019

" North Office: DR Venable was wonderful explaining everything regarding surgery and her surgery Tech also answered all my questions, along with the office staff are excellent! "

 October 2, 2019

" Steak and eggs. For Butkus of course. I think you all have it down . Excellent Vetenariians and staff! Dr. Venerable has done surgeries on my dogs with excellent results. She bonds with the dogs very well. Passionate towards her work. . Dr. Lundt works at night during the emergency shifts. I ran my dogs down to him in the middle of the night which the staff immediately went to work. He is great at triage. Your dog is serious it goes to the front of the line. The front desk has always been very friendly and love on my dogs. I'm divorced and my kids are grown and gone. My dogs are more important to me more than ever. Thank you so much for taking care of them. He actually can't wait to come there. He will do anything for a treat. They took care of Ruby who is an aggressive Pit Bull to strangers sometimes. They sedated her and got all procedures done including nail trimming.They have treated me so nice during a hard time in my life. I would not go anywhere else. Thank you! "

 October 1, 2019

" Everyone at 1st Pet very kind and helpful. "

 September 28, 2019

" We were taken to a room immediately upon arrival. The staff did everything they could to calm my nervous dog. Overall, a very caring experience. Thank you. "

 September 27, 2019

" Dr. Venable was amazing with my new puppy she went above and beyond my expectations. I would highly recommend her to anyone looking for a Dr for their furry family member. "

 September 27, 2019

" Absolutely love this place. Dr Hatcher is the sweetest and kindest vet I have ever had the privilege of knowing. She is taking very good care of my little girl who was recently diagnosed with Addison's disease. "

 September 25, 2019

" It’s really a great experience overall for us and our dogs. Couldn’t ask for more. "

 September 15, 2019

" I was very happy with the service provided by all office staff and Dr. Venable and all of the office staff were very friendly, calm and made me and my dog very comfortable. (Finding a scale that would work for us - Priceless!) This was the first time my Rottie girl has been handled from start to finish without a muzzle. I am following Doctors orders and am seeing positive results. I can't think of anything you all could have done differently. "

 September 11, 2019

" Each and every visit I have had, and there are many the quality of care given has been impeccable! Each member of staff that had any interaction from the moment of entering to the moment of leaving was positive. I find the staff to be attentive, cordial and efficient with every aspect of service given. This is helpful in easing any anxiety my pets or myself may have. So just keep doing what you do !! "

 September 10, 2019

" Came in for a nail trim. Got me right into a room and tech came in and trimmed Sunnys nails and we were done. Very quick! Great service every time "

 September 6, 2019

" Although we ended up euthanizing our dog, the staff was kind and sympathetic. Everything was explained to us and all of our questions answered. We appreciate the warmth of the entire staff. Thank you. Linda Hulteen "

 September 6, 2019

" I absolutely love you guys. Thank you for always taking care of my fur children! "

 September 4, 2019

" Nikki is phenomenal! Bella loves her.. "

 August 31, 2019

" You guys took care of Cooper and us with all the courtesy and professionalism that we could hope to have. "

 August 30, 2019

" Excellent care. We forgot to get their nails clipped, but that was our fault. "

 August 30, 2019

" Everyone is always engaged with Otto and or Tnker2 and very pleasant. "

 August 29, 2019

" Everything was great "

 August 29, 2019

" Have a cat to add to my mix of medically challenged pets as seems only animals with issues adopt me, but the good news is I at least gave all the staff at 1st pet as well as great doctors to help me manage my fur babies care!! I have been blessed with very knowledgeable doctors at 1st pet and Dr. Venable and her technicians are awesome!! Thank you. "

 August 28, 2019

" Simply the best !!! "

 August 23, 2019


 August 22, 2019

" Very quick and thorough. "

 August 22, 2019

" We have had generally very positive experiences. This was the best visit since we were seen promptly during our scheduled appointment time and were out an hour later. "

 August 20, 2019

" Place is amazing. Staff is amazing and I will recommend them to everyone I know who has pets. Thank You Sooo Much! "

 August 20, 2019

" Our vet seemed very concerned and even showed us what she found on the ultra sound. "

 August 20, 2019

" Timing was great. Scheduling was a little challenging. Great customer service over all. "

 August 17, 2019

" We love taking our dog here. Everyone is so good with her and us. Love the new basket of goodies for us. Thanks "

 August 15, 2019

" Dr. Hatcher did an amazing job with Venus. She’s never been examined so thoroughly, because our previous doctor was scared of her. "

 August 13, 2019

" The technician was fantastic with our dogs, so friendly and knew how to handle them. The dr was wonderful, very informative and friendly with our pups. The only criticism I have would be with checking out. It felt like we waited long to check out and pay the bill than the exam. The wait was TOO long and should have been a lot quicker. "

 August 10, 2019

" The whole visit went very well, one thing that stood out was a little box of snack was brought in to my while I waited to be seen "

 August 8, 2019

" Doc Venable is the BEST!!!!!!! "

 August 7, 2019

" The timeliness of the vet tech and the dr are much appreciated. I was glad to be in and out of there fairly quickly as visits to the vet go. "

 August 7, 2019

" I really loved how much they cared about helping our dog feel comfortable. She had been sick for some time and had a lot of unpleasant experiences at the vet the past few weeks, but the staff here always tried to cheer her up, give her lots of belly rubs, attention, and treats! Plus they are the best at giving vaccines! I have literally never seen such sneaky shots before! Scout didn't notice any of them at all! "

 August 3, 2019

" My pup absolutely loves coming to see everyone at 1st Pet! "

 July 27, 2019

" My dogs always have excellent care at 1st pet. Dr. Venable has been a great replacement for my previous doctors at 1st pet. I’m also thankful for Ila Douglas as she knows my dog Sarah’s temperament better than most and and that helps give Sarah some comfort and calmer during her visits! "

 July 26, 2019

" Everything went very smoothly and was amazing! The front desk staff were expecting me and welcomed my pet by name, the technician was knowledgeable and nice, and the vet was competent, friendly, and answered all of my questions. I highly recommend 1st Pet! "

 July 26, 2019

" You have such a clean facility and the tech who helped is definitely an animal lover - it shows in her interaction with our new baby. Your vets seem very competent (you also cared for our 19 year old until the end). I have recommended this place to friends. "

 July 25, 2019

" Always caring and professional "

 July 24, 2019

" The interaction that we had with Doc. Venable was most awesome. She is the best and we will keep coming back because of her and the entire staff and feeling of belongingness that you have at this clinic. "

 July 24, 2019

" My cat has a lot of anxiety when visiting the Vet (when leaving the house in general), and the staff here made him feel as relaxed as possible when getting his vaccinations. "

 July 24, 2019

" Made sure loafgirl was comfortable throughout the entire thing. It was nice since she was traumatized and hates everyone, she even let the tech pet her at the end "

 July 24, 2019

" i loved the personality of the ladies working with me which was warm cordial and genuine. it made me feel special in that my cat was their number one concern and priority during the visit. "

 July 24, 2019

" My Violet just loves coming here! Everyone is awesome. Thank you for your wonderful care. "

 July 23, 2019

" Nothing it was perfect "

 July 23, 2019

" Awesome staff, night and day better than Banfield. "

 July 22, 2019

" Everything just peachy!!! "

 July 20, 2019

" The staff are wonderful & caring! "

 July 19, 2019

" All aspects of our visit to the clinic were wonderful! Dr. Venable suggested treatment and we moved on from that point. Kila was very comfortable in her surroundings and tolerated all the poking and prodding, without any complaints. "

 July 10, 2019

" very professional and very clean facility and I highly recommend them "

 July 10, 2019

" Nothing different. As always Nikki is wonderful! We and our dog Bella adore her! "

 July 6, 2019

" Everyone there was so sweet with my pup and are very compassionate. "

 July 5, 2019

" Thank you for the professional services!! So excited to use your services for Sadie's knee injury "

 July 4, 2019

" I was very impressed with my dogs new veterinarian! Dr. Venable has familiarized herself with Sarah and Cocolola’s medical needs and was very thorough. Have to say each Vetrinary Doctor I have had here at 1st pet were definitely the cream of the crop! The technician s and front desk people were great as always too. "

 July 2, 2019

" Doing great with all the fear free! "

 June 28, 2019

" Nikki interacts beautifully with our dog while he gets his laser treatments. He actually looks forward to the visits. We do, too! Nikki is a lovely person to be around. "

 June 26, 2019

" Everyone was concerned about my dog and her problem "

 June 26, 2019

" Everyone was extremely friendly. "

 June 26, 2019

" My dog has high anxiety when coming to the vet and had to be sedated for shots and nail trimming and the doctor and technicians worked with me to make it a less stressful visit. "

 June 21, 2019

" Thank you for being very welcoming and accommodating to both myself and my two doggies "

 June 16, 2019

" I have been to a lot of vets over the years of caring for my furbabies. This office is absolutely amazing. Every visit I have been greeted by amazing staff, led immediately to a room without having to sit in a waiting room trying to control my pets or being worried about other pets, and then taken care of by the most amazing techs and vets. My furbabies are very comfortable here! "

 June 14, 2019

" The technician was caring . "

 June 14, 2019

" Everyone there is very professional and friendly. "

 June 11, 2019

" As always, everyone is great with me and my sometimes cranky boy. "

 June 10, 2019

" All of my questions were answered and my dogs comfort was handled with care. "

 June 6, 2019

" As always the care given to Sarah and Cocolola by the technicians and DR. Caruso was excellent! I would like to give a special thanks to Anna from the front desk area as for some reason my account was merged with my Father’s and I no longer appeared in the system. Anna who is familiar with the fact I own Cocolola and my father owns Sarah for whom I have authorization to handle all Sarah’s medical decisions assured me that she would have this merging issue corrected and I again will have my own separate account for my dog. I am pleased that no medical information for my pets was lost which was a true relief... what I love about 1st Pet North Valley is whenever there is a misunderstanding or technical glitch they get right on it to ensure all information within their system is correct!! It just shows that each department goes above and beyond delivering quality care and service. Thank you. Sincerely Connie Wright "

 June 1, 2019

" Have never been disappointed here, no matter the problem with my pet we get all the attention required and some. "

 June 1, 2019

" Scooby's and my experience at 1st Pet have always been excellent!! We appreciate the environment and the care!! "

 May 30, 2019

" You guys are amazing. I've never had a more thorough exam by a vet before on my dog. Both the tech and the vet were amazing. Both were very caring and took their time during the appointment. I got the results back on tests run while waiting. "

 May 29, 2019

" I love 1st Pet! Thorough care, thorough explanations, compassion, and friendliness. The Wellness Plan is a great deal. Couldn’t get any better. "

 May 25, 2019

" Friendly and helpful. "

 May 25, 2019

" we were valued clients and it was shown very well that this was true. "

 May 24, 2019

" This was our first visit to Dr. Venable and it couldn't have gone any better. The staff was very kind and gentle with my Great Dane and she responded positively. I felt as though I was already a part of the 'family' and will definitely recommend this practice to others. "

 May 23, 2019

" Dr Kirkhope has gone out of his way to ensure that our dog Harry is recovering from two surgeries performed at 1st Pet north as a result of a dog fight. I would recommend him to anyone looking for a caring DVM! "

 May 22, 2019

" Very quick and very thorough. "

 May 22, 2019

" Very friendly and explained what was happening. "

 May 21, 2019

" The vet tech was very thorough and took her time to explain all the side effects five the various shots and what the expectations were. That was very important for me once we got home. I felt that she took her time and paid attention to little Annie and to details. Dr. Caruth so is always very pleasant and very attentive to our little puppy. Thank you very much for being so supportive! "

 May 15, 2019

" This was our second visit and everything was as good as it could have been. The compassion and concern were comforting. Thank you. "

 May 15, 2019

" Again happy to say the usual excellent care and commitment given from all the staff and DR. Caruso that my little princess Sarah and I encountered during our visit! "

 May 14, 2019

" Superb, caring and overall outstanding "

 May 11, 2019

" I am so happy that Dr Venable is here...my cranky old man thinks she is the best. "

 May 9, 2019

" I have been to other vets in the valley who offer emergency care in addition to regularly-scheduled appointments. In my case, I prepaid for what I thought was going to be an emergency. As it turned out, my pet required minimal services at a fraction of the cost of an emergency. I am convinced that everyone at 1st Pet Vet (North Valley) not only loves animals, but they truly take care to not over-charge. This makes my 3rd visit in a row where I could have easily spent double or triple the fees, were it not for there vets looking out for me. "

 May 7, 2019

" Love 1st Pet. "

 May 7, 2019

" My visits are ALWAYS excellent, yet today’s was kinda sad as DR. Caruso informed me she will be moving to another state ��, and my other veterinarian DR. Vernon will not be returning. I believe 1st Pet is losing two great talents and true assets to the clinics team !! Their clear and unmistakable concern and compassion for each animals health and well-being along with the utmost sincerity when dealing with the pets owners is and was remarkable !!! What I really loved was neither would push an owner towards test just to make a buck, as they were not about high cost care but old fashioned quality care. They both will be missed greatly. Sincere thanks , Connie Wright "

 May 2, 2019

" A cold laser therapy massage on my back would make it a whole lot better.....lol....just kidding... but it would. haha Great service and staff is awesome. Luckily, I already have the best therapist that my dog loves and she seems to really like him as well :) "

 May 2, 2019

" Technicians we’re very careful and accommodating while trimming my, ‘ not so helpful’ cat’s nails. I was very pleased. Doc V is very knowledgeable and kind. "

 May 2, 2019

" Nothing comes to mind. You all are great! "

 May 2, 2019

" We enjoy our pet being greeted, by name, and shown to a room as soon as we walk into the lobby. Very friendly and accommodating front desk staff. "

 May 1, 2019

" Dr Venable was outstanding and answered all our questions "

 April 28, 2019

" In a way, I am disappointed. I like to complain and this visit did not allow me one iota of opportunity to complain. Everything was done to an outstanding level. Which brings me to a question... When you are performing at a perfect level, how do you improve upon perfection? Keep up the great work! "

 April 26, 2019

" Our visit was awesome. I like that Dr. Venable talked to me the whole way through the exam and explained everything. I highly recommend her and will! "

 April 25, 2019

" Absolutely nothing. "

 April 24, 2019

" Everything was great. Dr Caruso is very involved with helping my pets and making sure the get the best treatment. Thank you "

 April 24, 2019

" Nothing "

 April 19, 2019

" I felt overwhelmed with information and like the plan of care could have been simplified. Overall the vet and staff was very understanding of my needs, answered my questions and most importantly , my dog loved them. "

 April 18, 2019

" Everything went very very well. We are very pleased with the medical help our dog is getting. "

 April 18, 2019

" I felt the doctor had genuine concern for my fur baby, he wasn't 'just doing his job and moving to the next patient'. "

 April 17, 2019

" Nikki is wonderful as always "

 April 16, 2019

" Very good service! "

 April 13, 2019

" Great service "

 April 13, 2019

" Every time I set foot in this i vets office everyone is so friendly & attentive! The doctor always listens to what I have to say & gives me the best advice she can as well as the best treatment plans. My pooch actually likes the vet because of the staff! :) "

 April 13, 2019

" Thank you for your kindness and compassion as we made the heart breaking decision for our cat Haley. "

 April 13, 2019

" My answers have always been excellent because each and every visit and each and every doctor as well as any staff member that my pets and I have encountered have never failed to give us anything less than excellent. And may I add my pets are high maintenance with numerous medical issues so they have frequent visits which is another reason why I chose 1st Pet North Valley. The excellent care and peace of mind knowing anytime day or night I can get my pets the medical care they need . Having 1st pet as my primary care all my pets records are all on site too. "

 April 10, 2019

" great experience all round "

 April 10, 2019

" Rocco loves the cheese "

 April 10, 2019

" Jessica, the physical therapist, was extraordinary. My dog, who is very shy, warmed up to her quickly because of her demeanor and gentleness. Jessica is a top-notch professional in every way. I cannot express how impressed we were with her "

 April 6, 2019

" Our mini doxie has a immune issue that affects his nails causing them to grow inward curling into his paw pads. The tech did a great job trimming the nails as not to hurt/cut the pads. "

 April 6, 2019

" It’s amazing how great every Doctor interacts with my dogs, as my main veterinarian is out on maternity leave and my dogs have many ongoing medical issues. DR. Caruso has been the veterinarian that has stepped in as the go to and she is great also. Could not speak more highly of the 1st Pet facility at North Phoenix. Can not thank them enough for the care they all give my fur babies and how well they treat me. Outstanding!!! Thank you. Sincerely Connie, Bubba��, Sarah and Cocolola Wright "

 April 4, 2019

" Dr. Kirkhope listened carefully to my concerns and comments and answered thoughtfully and thoroughly. I really felt I had his full attention and his care for my pup was much appreciated. "

 March 31, 2019

" Diagnosis and care given by the whole team was exceptional. "

 March 28, 2019

" We definitely felt like our pet was a priority and I appreciate you looking after my son and I as well while we waited. The snack basket was a very nice treat. :) "

 March 27, 2019

" Coffee would have been awesome. I had a long day and I started feeling sleepy. Please add some Coffee. "

 March 26, 2019

" I really liked that the Dr. got on the floor to say hi, and gave her a little treat before looking at her. That helped her feel comfortable. The facility was so nice and smelled clean, that it was hard to believe it was a pet facility! "

 March 26, 2019

" love new location "

 March 21, 2019

" The music. Honestly, it's basically very quiet and then you have this soft, gentle music. It feels like you're in a funeral home. I don't meant to insult anyone, but you asked. Maybe a way to clean up if you're dog leaves a sample of something not asked for. But overall, really great. Totally unlike any other vet visit I've ever had. A nice, clean bright room with windows. Ruby loves to look out the window and it helped to keep her occupied. "

 March 21, 2019

" Absolutely love you guys. I can't think of any place better to bring my fur babies "

 March 20, 2019

" It was one of the hardest and worst days of my life. Finding out my little one had cancer and then having to make the decision. Dr Kung was incredibly compassionate and understanding as well as thorough in explaining things. The rest of the staff were also very kind and helpful during such a difficult time. "

 March 19, 2019

" DR Caruso and the rest of the staff are the best. I am very pleased when I take my dogs to 1st Pet in Phoenix. "

 March 16, 2019

" Very kind and dedicated staff. Feel comfortable taking my pets here. "

 March 16, 2019

" Nothing "

 March 16, 2019

" Offer the owner a snack and drink "

 March 14, 2019

" Very honest about multiple complications and prognosis, fees and expectations. "

 March 13, 2019

" Nothing, You all are great and treat our dogs and us just like we were family. We all feel well taken care of in your hands! "

 March 12, 2019

" Everything went well as always "

 March 12, 2019

" Nothing! "

 March 9, 2019

" Great service that have trusted for well over a decade with multiple pets "

 March 9, 2019

" Everything was wonderful. Deciding to re-up for,second year on program. Always super nice there. Front girls always remember your name......even after months. "

 March 7, 2019

" Nikki is wonderful as always! "

 March 6, 2019

" Keep hiring caring. Pet personal that'll make your business flourish. "

 March 6, 2019

" Every appointment goes well at North Valley 1st pet thank you. "

 March 5, 2019

" I felt that the Dr. had the same compassion for my aging pet and shared my concerns for his comfort. He was very gentle with Jimmy and Jimmy responded with ease. Thank you, Dr. , for your kindness. "

 March 5, 2019

" Everyone has been so amazing, from when we brought our dog in after a dog attack, to pre and post op surgery to repair a torn trachea, to his first bandage change visit after coming home. I will be bringing both dogs here from now on. "

 March 3, 2019

" The entire staff was amazing. Very welcoming, professional, and informative. Thank you. "

 March 2, 2019

" The initial visit was an emergency but the staff was very patient with my dog and me! They explained everything to me, ensured my dog was comfortable with everyone and had his best interest at heart. Couldn’t thank this staff enough!!!! I’m so grateful! He’s doing better and I’ll continue to bring him back, purely for the kind, friendly staff and then treating him with respect! I should add because of injury, we’ve been seen for 2 weeks now and their professionalism and care have not changed one bit! "

 February 27, 2019

" The doctor was so kind to my dog. She took the time to get to know him. "

 February 27, 2019

" I cannot think of anything you could do to improve. We utilized the emergency, surgical, and now rehabilitation service and it has all been exceptional! "

 February 22, 2019

" This was our first visit to 1st Pet Vet. We were very pleased with our visit and plan to have them as our Vet for Moose our 12 lb Mini Schnauzer! Everyone was so helpful and friendly! "

 February 22, 2019

" Everyone was awesome! We interacted with 5 people, and each was professional, friendly and caring. Overall, an outstanding experience. "

 February 20, 2019

" Perhaps a more quite vacuum for the hallways, since my �� freaked out. Dr Curso explained calmly to every question I asked. Your office staff lady carried my 19 lb cat to the car for me.. I was so thankful! "

 February 19, 2019

" Very quick and polite "

 February 19, 2019

" Introductions believe would be more helpful as to who's who... otherwise WONDERFUL "

 February 19, 2019

" Nothing I switched my vets to come to you guys and now I don’t think I’ll go anywhere else ! You guys are amazing! "

 February 19, 2019

" I really enjoyed our visit. My dog is anxious so it took them a while to get him to warm up to them but they were so patient and kind and gave him the time he needed. "

 February 13, 2019

" Do not change a thing! :) Keep that squeezey cheese well stocked up, my pups love it. "

 February 10, 2019

" I wouldn't change a thing. They are professional, knowledgeable and genuinely care about your family member. "

 February 8, 2019

" On checking out the gentleman offered to carry the carrier with our cat to the car. That gesture was tremendously helpful and appreciated. "

 February 8, 2019

" The technician contacted Chewy.com for me to initiate a prescription refill. I appreciate that! "

 February 6, 2019

" Dr. Venable was very gentle with Summer while also doing a very thorough exam. She explained everything she was doing and what she was finding as she did the evaluation. She gave us all of our options and we were able to determine what was the best treatment plan for Summer. The discharge papers were thorough and reviewed everything we had talked about. I have nothing but the highest praise for Dr. Venable and I am very optimistic that Summer will be able to improve under her watchful eye. thank you "

 February 6, 2019

" I’m grateful for the compassion the staff shows "

 February 6, 2019

" I really appreciated being in the examining room right away. This made it so much easier for my pet to relax. "

 February 2, 2019

" Your staff took the time to listen to our concerns about our dog. He and his well being are of the most importance to us and they all took the time to listen to our concerns. Jimmy is 13 and while I realize that he has some aging ailments we are most interested in that he is not in pain or suffering any. Your staff showed us the concern that we have not received from previous Vets. Your practice is a definite keeper. My son also uses your services for his four big dogs. Kudos!!! "

 February 2, 2019

" I appreciate how the technician treated my dog as if it was her own. I look forward to bringing Loki back to continue his appointment. "

 February 1, 2019

" Everything, every time is a great experience here. Thank you! "

 January 31, 2019

" Had to put my dog to sleep, they were very understanding for the decison i had to make, very professional "

 January 31, 2019

" My dog is easily frightened and difficult to keep calm, yet the tech's and vet's were very patient allowing me to assist and make her care go as smoothly as possible. "

 January 30, 2019

" Friendly, and caring. "

 January 29, 2019

" The whole experience was awesome and I will be switching to 1st Pet in the very near future! I felt my dogs were in the best hands possible and they were so calm with each person/tech they met! "

 January 29, 2019

" It was the best vet visit we have ever had! "

 January 24, 2019

" Technician was really good at handling my dog while trimming his nails. That means a lot.! "

 January 24, 2019

" Nikki is phenomenal "

 January 22, 2019

" Nothing. You always make my visit to the vet very pleasant. "

 January 19, 2019

" Nothing. Everything was perfect. "

 January 19, 2019

" I have been bringing my fury family members to 1st Pet North Valley for more than a year and started coming because the quality of care is above and beyond what you get anywhere else. The Doctor’s , technician’s as well as the remaining staff are knowledgeable, caring and very respectful of all my concerns and treat my fur babies as if they were their own. I can’t speak or write more highly of this Vetrinary medical clinic and ER. Thank you , sincerely C. Wright "

 January 18, 2019

" 10 out of 10 stars for Dr Venable and the staff. We are excited to have Leia as a medical boarder at your facility next week. Really! I cannot think of a time where we had a better experience with a Veterinarian and staff. "

 January 17, 2019

" Absolutely nothing. Dr. Vernon is a gem. The staff and the doctors are wonderful. "

 January 16, 2019

" Therapist doing the physical therapy with my pup is oustanding. Explained everything in detail and did very well with my pup and my pup did well with her. She is awesome and we look forward to see her again next week! "

 January 12, 2019

" I was extremely surprised by the level of compassion and professionalism from the staff. The emergency visit as well as the follow up appointment, all of my expectations were surpassed. BEST place I have been to in a long time. They even took into consideration my dog is dog-aggressive and made arrangements to get him in and out of the office. Will be coming here for all future needs! "

 January 12, 2019

" Every aspect of my visit was excellent the doctors and staff were all very professional and very concerned for my pets welfare that something that was very important to me thanks to all "

 January 10, 2019

" Maybe provided a water bowl for my pet. "

 January 9, 2019

" Very happy with service and staff. "

 January 9, 2019

" very happy with staff members. Brooke, in general has been very helpful every time I have come to the phoenix location "

 January 5, 2019

" I think the visit went as well as it could have. "

 January 1, 2019

" I can't express enough how grateful we are for 1st pet's doctors and staff. They saved our puppy on Christmas day. They showed so much love to our puppy and kept us updated every step of the way. Our puppy loves them as much as we do now. Thank you staff, you all are God sends. "

 January 1, 2019

" Excellent service as usual overall! Cytopoint of 60mg was too high for Geordi at 50.5 lbs, spent the day knocked out, will back down to one vial 40mg next time. "

 January 1, 2019

" I greatly appreciate that since my dog does not do well with other animals, they walked us out to ensure no other animals would cause an altercation. "

 December 27, 2018

" Nothing... "

 December 19, 2018

" kaylie is the most sensitive and loving technician I have encountered. I will only make my appointments when I know she will be there to help with my very anxious dog Rusty. "

 December 12, 2018

" It would be great to shorten the wait time to see the vet. "

 December 12, 2018

" Everyone was just great.. "

 December 12, 2018

" Nikki is wonderful as always! "

 December 11, 2018

" Everyone was very thorough, callbacks happen on time, no questions left unanswered! "

 December 8, 2018

" The technician was very gentle with my cat!! "

 December 8, 2018

" Great first impression "

 December 7, 2018

" All of our interactions with both the Doctors and the technicians has always been excellent. Everyone is always very friendly. They remember us and our girls. I also really love that we get into a room quickly and don't usually wait in the lobby. So, there are no issues with other pets. "

 December 4, 2018

" All was excellent, I use you as not only my emergent vet but my regular vet appointments as well! I know my pets are in the best care!! "

 December 4, 2018

" I love that you guys do fear free and I’d like to see more of that in the exam rooms. Great experience! "

 December 1, 2018

" Everything goes well every time we come in! "

 December 1, 2018

" Very pleasing and satisfying experience. I would recommend them to everyone. They are very professional and caring. I took my big Ragdoll cat there to have a lot of mats removed from his fur. They sedated him, shaved his fur and he came out looking like a lion and all the mats were gone. Thank you Dr. Caruso and your team for taking such good care of my cat. Dee Dee Campbell "

 December 1, 2018

" My cat was less than cooperative and the staff handled her carefully but firmly. No one got hurt. All the staff treat my pets like they were their own pets. "

 November 28, 2018

" This is the second time I visited Pet1. This time, we were left in the exam room for an hour after the Doctor finished with us. I took my dog out to the front desk to ask if they forgot us. No one told them I was done. Again, this is the second time this happened to us. I guarantee this will NOT happen a third time. The doctor was unable to diagnose the problem. Using antibacterial wipes at $16.00 a tub, is not the correct solution. This means we will have to go back... But, that is next week. "

 November 27, 2018

" Brooke was awesome! "

 November 27, 2018

" My husband was very pleased with the whole experience! Thank you for taking care of our boy! "

 November 24, 2018

" Everything was better than expected. My puppy was very happy with the dr. And didn't even notice that she got a vaccine thanks to the cheese. Always have the best experiences here. "

 November 21, 2018

" The sincere loving attention that was given my dog is so very much appreciated! "

 November 20, 2018

" The concern shown for our pets is important to us. Thank you. "

 November 20, 2018

" I only wish that I could find doctors I like as much for myself and my children! I feel like the staff as a whole displays genuine love for their profession and it shows from start to finish. I will never take my animals anywhere else. "

 November 16, 2018

" I had brought in a cat that was very scared and nervous and the time of the visit there was a loud vacuum that was on that made my cat more stressed. the techniachian saw this and told him to turn it off which was very nice and helped my cat calm down a little bit. "

 November 13, 2018

" Brought my kitty in due to a hurt paw...no visible sign of any trauma. Top of his paw was the most sensitive. Had to do an X-ray of course to rule out any breaks/fractures. Appears that when they strapped him down to take the X-ray, they hurt his paw even more than it was when we walked in. Seems a bit more swollen now than before. Dr Vernon said they had to tie him down right where the injury/sore spot was...really? Not other way you could get an X-ray besides hurting the already injured area? Now we are starting all over again with the healing process. No sign of any breaks/fractures. Dr. Vernon said probably a soft tissue bruise, etc. Wish you could have secured him in another way as to not re-injure his already injured paw. Not we wait and if it gets worse, I will be forced to bring him back, but I am not happy how he appeared to be further injured by the X-ray process. Goodness people....I know we can do better than this? Would this be acceptable to you if it were your kid with a broken arm? Very disappointed on how he was treated in the X-ray room. Love Dr. Vernon...she was wonderful..this is no reflection on her, but wasn't sure if she was overseeing this or if it was the techncians that injured him all over again. "

 November 10, 2018

" As always DR. Vernon and all her staff members are caring, professional and attentive to each and every concern I may have; and they continue to give my animals the best care possible. Thank you, Connie Wright "

 November 9, 2018

" Taking care of our family dog after being hit by a car. Instructing us well on proper care and exercises for recovery. Listening to my concerns and really making us feel welcomed and cared for. Thanks so so much!! You guys will forever be our vet now!! "

 November 8, 2018

" Nikki is amazing as always. Bella LOVES her! "

 November 3, 2018

" I brought all 3 of my dogs and they loved the fear free aspect of the whole appointment. They received treats. "

 November 3, 2018

" We truly recomend this clinic... excellent staff... very kind, very human. "

 November 2, 2018

" I love this place!!! "

 October 31, 2018

" This was my first visit to 1st Vet and I was very impressed with their care, concern and willingness to answer my questions. Scooby was incredibly well treated and they even called the next day to see if she was doing okay!! Super impressed!!!! "

 October 30, 2018

" We came here as our regular vet office could not get us in to be seen for several days. This facility is beautiful and the exam rooms are nicely decorated with top notch equipment. I liked the separation of dogs / cats in the clinic. The tech was wonderful with my dog and took down all my concerns. Vet was also very attentive and genuinely seemed to like animals. Explained options for treatment of symptoms and potential costs ( X-rays and assoc. fees ) I liked the quick check out done in the exam room, although it would be nice to see a "breakdown" of the charges. The only thing that I didn't care for was the 30 minute wait beyond our appointment time to be seen but I understand that sometimes that is beyond the doctor's control. "

 October 30, 2018

" Love this place. The snacks are an added bonus. "

 October 29, 2018

" The examination. The doctor did so well with my new puppy. "

 October 27, 2018

" The technician whom cleaned my dogs ears before packing them was extremely gentle and more thorough than I thought possible at removing so much debris, I was very pleased the quality of care given as usual. Thank you . "

 October 23, 2018

" Working with my dog to make him trust the Vet instead of just holding him down to inspect him. Listening to everything wrong and keeping my dog in the room with me instead of taking him away. Will be making you my regular vet from mow on. "

 October 23, 2018

" The entire staff is caring and kind. They are reassuring as well. The new location is so comfortable and every time I am there, they take extra steps to make sure that my dogs are comfortable and happy and I am too. It is easy to get an appointment and they are usually on time, barring a lot of emergencies. If I have to wait during any emergency I don't mind, as I know if I was coming in under those circumstances, my pets would be the priority. That is how I first came to know them and my animals have been clients since that time, which was back in 2008. I have always received the best care. They have seen me through 2 dogs who have passed due to old age and my current dogs. I am very happy there. "

 October 23, 2018

" We actually made an appointment for Neko elsewhere but brought him to you instead. Without hesitation you treated Neko anyway. Thank you !!! "

 October 23, 2018

" So grateful for this staff and understanding of Beethoven's issue! "

 October 19, 2018

" Very professional. They display concern about the well being and comfort of our pets. "

 October 19, 2018

" Dr Venable, Nicki and all make each visit great for me and my pup! "

 October 13, 2018

" Staff were very good at establishing a friendly interaction with our dog. They provided her with treats to help ease her into the strange environment and genuinely care about getting her comfortable during procedures. "

 October 12, 2018

" Great staff! And Dr. Venable has been fantastic! Extremely professional with us and invested in building that relationship and trust with individual patients so necessary for provision of treatments to animals. I am picky about my veterinarians and I MUST feel the doctor is both knowledgeable and well-trained, and be comfortable and secure in the fact that the doctor genuinely cares about my kids; Dr Venable (& staff) definitely meet our high personal standards. "

 October 11, 2018

" The staff was so friendly and I really enjoyed our experience "

 October 11, 2018

" Keeping the communication open and constant during a surgical procedure is important and that is exactly what the Vet did. I'm very pleased! "

 October 10, 2018

" Best experience at Vet office. Personalible, excellent bedside manner, techs are knowledgeable, less stress for my pet. "

 October 9, 2018

" You have the doctor that really do care about the animal and that is the most important to me and that person is DR. Kung. Thank you very much "

 October 9, 2018

" My pet and I absolutely love Doctor Karuso. My puppy Marley is always so excited to see her which makes the experience so good considering he is often scared of others. Thank you Dr. Karuso!! "