1st Pet Vet - North Valley Emergency



520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
NorthValley@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12:00 AM
-
11:59 PM
Tuesday
12:00 AM
-
11:59 PM
Wednesday
12:00 AM
-
11:59 PM
Thursday
12:00 AM
-
11:59 PM
Friday
12:00 AM
-
11:59 PM
Saturday
12:00 AM
-
11:59 PM
Sunday
12:00 AM
-
11:59 PM

Recent Reviews

 July 5, 2020

" I would not change anything "

 July 3, 2020

" The Veterinary Dr & staff were top level professional, empathetic, kind & caring. They helped my cat during the most stressful moment of his life & truly calmed him, made him feel safe & physically better. This is the 1st cat that I have taken to the Vet, whether for regular check-up or procedure, that wasn't terrified during nor after the visit. My cat is still rubbing happy pheremones on his release paperwork ��❤️�� Thank you, 1st Pet, from the bottom of my heart! "

 July 2, 2020

" I think you guys did awesome taking care of my creature, i would recommend you to all my friends. "

 July 2, 2020

" Let me come inside with my pet. He was lethargic and hardly moving when he went in and I wasnt allowed to go with, he was gone for 3.5 hours. "

 July 2, 2020

" Thank you so much for caring for our fur baby. She's 15 and needs extra TLC. "

 July 2, 2020

" Dr. Kung was amazing and kind to our sweet girl. She treated our dog as if it were her own and was incredibly caring throughout our dog’s entire visit at the hospital. I am so thankful for Dr. Kung! "

 July 2, 2020

" Absolutely nothing. They exceeded my expectatipns. Honestly, they were so great, especially during this nasty time of the Civic "

 June 28, 2020

" My only concern was at the time the technician went over discharge instructions. The cat I brought in is one of four feral cats I have. Therefore, discharge instructions should have taken that into consideration as the cat cannot be isolated from other cats, and medicine cannot be administered as I can't handle a feral cat. The technician didn't seem to have a good understanding of those challenges and I expect that the techs would have that level of expertise. Doesn't do me or the cat any good to be given guidance that can't be used. "

 June 27, 2020

" I am just so thankful that my dog is alive and improving. I think everything went well. "

 June 27, 2020

" Disappointed I wasn't able to speak to surgeon in person, following sx. Had I known he would be gone when I picked up, I would have made a special trip just to be allowed to speak with him and discuss possible options etc.. "

 June 27, 2020

" Everything went great. The biggest negative was the time our puppy was there but I do understand it is an emergency hospital. "

 June 24, 2020

" Nothing, different you are wonderful "

 June 23, 2020

" Shorter wait times but I’m sure you know this. :-). "

 June 23, 2020

" The vet and technicians were all very good with my cranky cat with severe ear infections. He is feeling much better but still giving me the cold shoulder. Hopefully the recheck goes as smoothly. "

 June 23, 2020

" Given the changes in place for Covid-19 the staff at 1 Pet were very good at keeping us informed and provided excellent service in treating our dog. "

 June 13, 2020

" I appreciated that I didn’t feel pressured into any treatment or testing. Price seemed fair, considering I took my dog in after regular hours. Staff were very kind and professional. "

 June 13, 2020

" We came in at 10:30pm with our dog who had an allergic reaction of some sort. The team got us in right away, but we did wait for about 2 hours, which was not a huge deal because other people where in there. But the only thing I could have seen the team do differently is give an update as to where we were in the process. It turns out another pet had to be euthanized that night because it was so sick. Again, you met and exceeded my expectations by far but that would have been the only thing. I appreciate the staff, doctor and experience. I will be back and referral anyone I know to your clinic. Thanks! "

 June 11, 2020

" It was a good experience especially at this difficult time. Everyone was wearing masks and I felt comfortable. "

 June 9, 2020

" The staff acted quickly and was gentle, kind and kept us informed. "

 June 6, 2020

" They were super nice, extremely safe with covid-19 and took care of my dog. Thanks! "

 June 4, 2020

" I really appreciated the updates while we waited. I wish there could have been an indoor space to wait with our masks on. It was very hot sitting in the car for 2 hours. "

 June 2, 2020

" Prompt diagnosis "

 June 2, 2020

" considering the pandemic environment the waiting outside was not ideal but necessary. overall, the company adhered and adapted to the situation professionally and responsibly. joel "

 June 2, 2020

" I brought in my dog Rebel who was experiencing an allergic reaction. Your staff was FANTASTIC! From the moment I drove up to the call from the Dr. explaining what was going on (in layman's terms) and the pickup, all went well! Thank you for everything you do. "

 May 28, 2020

" it was doing the covid separation issues and the employees were all wearing masks and doing triage in the parking lot, the Doctor called me and explained what she had found and then a couple days later the office did a phone follow up to check on my dog. This was after another vet from another facility said there was nothing found wrong. This place will be my new go too Vet. "

 May 28, 2020

" On multiple occasions, I have taken my dogs to 1st Pet and they received excellent care and the technicians and veterinarians seemed to be vert caring and empathetic. However, during this visit, I was provided at-home care and medication instructions for a another patient rather than for my pet. I was not aware the instructions were not for my dog until I arrived back home. I called the clinic and the correct instructions were emailed to me, but I believe the mistake was the result of carelessness. 1st Pet employees should be more diligent about patients' treatment plans and medical information. "

 May 28, 2020

" Everyone was very kind, caring, professional and covid-cautious. "

 May 27, 2020

" Pet 1st was prompt and responded well to Pippy’s issues. Everyone on the team was quick to respond and attend to our pet’s needs. Kat was especially informative regarding aftercare instructions. "

 May 27, 2020

" Nothing could have been done differently. Dr Schacher did a great job explaining this treatment plan while also giving me options. "

 May 25, 2020

" They explained the best options then asked us what treatment we preferred and were very agreeable to the treatment we selected. "

 May 20, 2020

" The two things I didn't love about my visit were not being able to be with my dog while there, do to the COVID 19. It is understandable of course, but I still didn't like it. They other was the wait time. Also understandable. All in all you did a really good job. "

 May 19, 2020

" This was the first time I brought my cat here. Everyone was great even though my cat, Toby, gave them a hard time. Dr. Wachtel was exceptional. She answered all my concerns and provided me with excellent information. Kudos to everyone. "

 May 19, 2020

" Needed to have a better idea how long the visit might take. We ended up waiting in the car for 2 hours. If we knew that it would take long, we would have gone home to wait for a call. "

 May 19, 2020

" Front desk wasn’t that friendly or calming when we were really worried about our dog. "

 May 14, 2020

" It was so easy to be safe and know Missy could be seen. Great visit! Excellent care. Very professional. "

 May 13, 2020

" Just for the vet to know my dog. He kept saying it was a she when he is a boy. "

 May 13, 2020

" Under the covid 19 situation great job at a difficult time tyty "

 May 12, 2020

" Dr. Nicole Underhill was absolutely wonderful. She took the extra time needed with my dog Dexter to really understand what was wrong with him to give the most accurate diagnosis. Unfortunately it was a very bad diagnosis for my sweet boy but but both doctor and support staff all showed my dog and I nothing but empathy and compassion for our situation. Thank you all for being so wonderful with my sweet Dexter when he and I needed it most! "

 May 10, 2020

" I appreciated the care and support Dr Kung provided to me and my dog. She explained things to me and gave me a realistic assessment for me to make decisions. Thank you Dr Kung and the staff who cared for Wendy. "

 May 7, 2020

" My dog’s skull feels different since the attack. I don’t know if xrays were done, so I would just like the dr to massage her skull/head to see if she feels the same thing I do. I didn’t notice it until after I got her home. Brittany fell when she was a puppy. They told me she was okay that she was lucky it happened when she was a puppy and not an adult but I just want to make sure she’s still okay. The dog has 9 lives and I feel like I’ve failed her as an owner since she fell as a puppy then this attack. "

 May 7, 2020

" Thanks for being on the front lines for our pets. "

 May 2, 2020

" It’s tough to hand over your animal to a stranger in the parking lot but I know it’s just how it is right now. "

 May 2, 2020

" I think things were near perfect. It was in the middle of the night and the staff was great.. there were other people who were making it hard on them but they did their job with grace and professionalism.. Thanks for helping my pup! Tim "

 April 30, 2020

" . I am always impressed with how quickly they tend to the issue at hand. I know my dog is in the best place possible for emergencies. They answer my questions and concerns with patience and I know they have more clients waiting for the same assistance I am getting. For that moment, we are the only clients that need their attention and we get it. Thanks for everything!! "

 April 28, 2020

" Excellent staff and service. My cat Leo was treated very well and he was seen very quickly. The doctor was also very nice and helpful. This was our first time using this clinic, I am very pleased with the level of service provided given the covid-19 situation. Thank you to all of the staff! "

 April 26, 2020

" They could not have been nicer and more caring. Loved everyone we dealt with at 1st Pet! "

 April 25, 2020

" Dr Wachtel was terrific! Nicki and Marianne and Dr. Venable were in there contributing to worried mom of an aging gimpy dog! They made waiting for news bearable for a hypervigilant dog mom. "

 April 24, 2020

" Everyone was friendly, informative & professional. Since my dog became ill during the social distancing, I was unable to be with him during his exam his exam. Waited in the parking lot. The staff kept me well informed. After speaking with the doctor, I was advised the last step was just to check out. Then I waited an hour before I heard back from anyone to check out. I understood the wait times for diagnostics, testing, etc. The time for checking out should NOT have taken an entire hour!! "

 April 23, 2020

" Nothing! Everyone is always so professional, respectful and friendly. Thank you to all you wonderful people keeping our pets healthy during this weird time❤️ "

 April 23, 2020

" the actual vet called me later that that evening to check on my pupper, she went above and beyond for his care. :) "

 April 21, 2020

" Great experience. Only thing is the wait time is always very very long whether they are busy or not. "

 April 18, 2020

" Even with all the craziness of COVID-19 and not being able to go in with my pet, they did a great job of keeping me up to date, safe and comfortable. "

 April 18, 2020

" Everything was wonderful. Dr Sanchez was very thorough and gave us great recommendations to help with our cat! Thank you guys so much!!! "

 April 16, 2020

" I wanted to see the xrays that were took of my pet "

 April 16, 2020

" Very quick to get our dog. Tech. Made us feel at ease "

 April 14, 2020

" No recommendation because I think the all of the staff was great. "

 April 14, 2020

" Overall experience was exceptional! Everyone was prompt and informative. Unlike another 24/7 vet center (to remain nameless). From being checked immediately to the release 90 min later everyone was very professional and caring. Definitely will use 1stPetVet again if needed!! Thank you "

 April 14, 2020

" They were very busy and it was Easter Sunday. 4 hour wait, but it is what it is! Staff was great "

 April 14, 2020

" I thought our pet was well taken care of and the interactions with the staff were great as they seemed very caring and compassionate. "

 April 14, 2020

" Covid wait time - nothing could be done- "

 April 13, 2020

" As someone in a high risk group for COVID-19 I appreciated all the precautions taken by the staff at 1st Pet. "

 April 11, 2020

" Nothing, everything was great. "

 April 11, 2020

" Despite having unusual circumstances during the Covid-19 pandemic with rules for limited access, the professionals at 1st Pet Veterinary Center at the north valley location couldn't have been better. They were professional, kind, prompt and despite being very busy made us comfortable with constant updates on our dogs condition. They made a stressful and frightening incident seem less so and our dog is now on the road to a full recovery. Great veterinarian and support staff there. We would highly recommend them for your veterinary needs. "

 April 11, 2020

" It took a long time, and it seemed a touch unorganized, both which are understandable in this day of COVID 19... "

 April 7, 2020

" With the pandemic that we are experiencing, I am soo happy I was able to get the care needed for my fur kid. Although I would have liked to have been by my pet's side during the examination, I understand the need for safety for all. The protocols that were in place seem to be a great idea. Thank you again! "

 April 7, 2020

" Providing the blood test results and x-rays would have been nice. Otherwise, customer service during this tough time was fantastic, felt taken care of and our puppy is all back to normal. "

 April 7, 2020

" Outstanding drive up services during the Covid 19 pandemic. It was well organized from start to finish, Our dogs where seen in a timely manner and we were update by phone on regular basis. I don't think my services could have been much better if I had walked in. Excellent team work and cooperation among the staff during this time of crisis. "

 April 7, 2020

" Always helpful and help me stay calm "

 April 7, 2020

" I was very impressed with the way the center dealt with how to comply to social distancing. It was very organized and efficient. Thank you for always taking care of my pups! "

 March 31, 2020

" I came on a busy day and waited 3-hours in my car for my dog to be seen by a vet. By then, my doggies foot and leg were fine! The tech’s made me aware of the Covid19 procedures and were busy going back and forth to other cars. "

 March 31, 2020

" I was very satisfied with the care. Under trying circumstances and not being able to accompany Bailey I think you guys did a great job of keeping us informed. "

 March 28, 2020

" more frequent updates "

 March 24, 2020

" The Dr was very informative and was very compassionate with the severity of my dog’s injuries. He called throughout the night and kept me posted and when he was able to preform the surgery at 3:00am. The nurse Jaime was fantastic! Every time I called, she was very pleasant and answered all my question’s. She was even kind enough to send me pictures of my little boy as I wasn’t able to go visit because of the COVID-19 virus. Everyone I dealt with from the time we called until the time we were able to pick him up, were wonderful. I highly recommend 1st Pet to anyone who has an emergency with their animal. "

 March 19, 2020

" Oh my gosh, 1st Pet is exceptional! From when we arrive till when we leave EVERYONE within the organization is professional, helpful, and friendly. We feel like we are the most important customer! The results from therapy are amazing. Greta is progressing so well. The doctors know their field. We can tell by our pet's results they keep up on research and want to provide the latest and best care possible with RESULTS! Greta had her vaccines the other day and she did not move or twitch when given her shots! We are beyond grateful for the entire staff for their love and care of Greta. Thank you so much for your continued love and manner in which you all treat our family members. We LOVE 1st Pet! mark "

 March 16, 2020

" I think for me we were there for 4 hours and we kept having to ask when we would be seen it would be helpful if the dr is running behind that he techs check in with the patients your in a small room with your pet worried about them, we dont know what is going on out there. "

 March 12, 2020

" Payment plans available would be a highly helpful option to offer your patients "

 March 12, 2020

" From the time we got there I loved how fast and smoothe it was!! The front desk to the Doctor was excellent and I appreciate them. "

 March 7, 2020

" I was touched by them offering me a snack basket. I was scared for my much beloved kitty and they helped me feel better. "

 March 3, 2020

" Quality is not cheap Fairly expensive but my dog's are worth it Thank you "

 February 27, 2020

" The vet really took the time to explain everything to me. He did a very thorough exam and got down on the floor with Milo. I would definitely use you all again "

 February 27, 2020

" Dr Chichester was amazing. He explained everything to me and really cared about my cat, which meant the world to me. "

 February 25, 2020

" The staff and particularly the doctor were excellent with our dog Watson. Our dog is normally hesitant around strangers and even more so in a vet office. However, Watson completely trusted the doctor. They were also able to give us medication to immediately alleviate the pain issues Watson was having. So valuable to have such a good resource in our neighborhood. "

 February 25, 2020

" I was very pleased with everything. The wait was long, but I know it is an emergency clinic and who knows what vets were dealing with. Have already recommended 1st Pet to people. Will use again (hopefully won't have to!) if needed. Very pleased! "

 February 21, 2020

" The whole staff was caring and helpful during the difficult time. "

 February 21, 2020

" Technicians were very polite and attended my emergency as prompt as they could the prices are very decent...i even recieved a follow up call the day after "

 February 21, 2020

" Your staff was very attentive and immediately took my dog to be treated. I’m so grateful for all your help and wonderful staff! "

 February 18, 2020

" Everything you did for my Fluffy was great.He's doing much better now, almost Back to his old self.Eveyone there was friendly and very helpful. Treatment was well explained as well as what I had to do when I got home. Thank all of you for your time and consideration �� "

 February 18, 2020

" The only thing that could have gone better was figuring out what was wrong with my dog. But it is still a mystery! "

 February 13, 2020

" We just love you guys, I have a mischievous lab and you guys have always helped us in bad situations. Also the little snack pack is awesome, obviously when you come home to poop everywhere and your dog a hot mess you don't stop to eat dinner before you bring her in so having those snacks to hold you over is honestly super nice! From the phone calls to the tech and the vet we always get amazing service and everyone is so sweet with my pup. She walks in like she owns the place because she is so comfortable there, which doesn't happen at her normal vet! So, thank you guys! "

 February 12, 2020

" Thank you all for caring about our dogs as much as we do! They truly are our family. "

 February 11, 2020

" We came into the office late on a Saturday night with my cat... And the staff was so kind and accommodating. We were there for several hours, but they were always checking in with us to make sure we were comfortable. They were as gentle as they could be with my cat and were very thorough with explaining to me what was going on with him and what I would need to do for his care moving forward. I will absolutely be suggesting to anyone I know with animals to come to 1st Pet. They are overall fantastic. "

 February 11, 2020

" Need to get more doctors on staff for the volume of animals seen "

 February 6, 2020

" No one likes to take their pets to the ER however if you must take them I would highly recommend the 1st Pet on 7th Ave and Union Hills. I am VERY pleased with the treatment and care my pups and I received from the staff at 1st Pet. The staff at 1st Pet exceeded my expectations in every way they were very engaged from the second I walked in the door. Cynthia the vet technician was FANTASTIC!!!! She was very engaged with me and my pups. Her communication with me was excellent, clear,specific and comforting. She continually checked in on me and my pups giving me updated and letting me know where we were in the process of seeing the Dr. Dr. Lunt was great too. He explained what he did and some thoughts about how I could avoid the situation in the future. (my pups had a reaction to their vaccinations that were done earlier in the day) He clearly explained what I needed to do for the next two days to ensure my pups made a full recovery. Additionally, my wait was a bit long, which is to be expected, and the 1st Pet staff brought in some complementary snacks and water for me which was very thoughtful and greatly appreciated. Thank you so much for making a bad situation as comfortable as possible. "

 February 6, 2020

" Every single time I take one of my cats in, everyone is so kind and gentle with them. I love how everyone takes a moment to let my cats check them out and how they pet them to keep them calm. It's really nice to see that "

 February 5, 2020

" The care of the staff was outstanding! The facility overall was a 10. The only thing I ask if for the speed of The animal going back for surgery. Time for surgery is completely understandable. But just to get her in the back and know she’s being cared for is what I wanna see right away. "

 February 4, 2020

" Great customer service. Explained everything clearly; great communication skills with us non-medical public. "

 February 4, 2020

" Thank you so much for your care! "

 February 3, 2020

" You all are great and Max is feeling much better! "

 January 30, 2020

" The emergency vet that took care of us was wonderful!! "

 January 30, 2020

" Our experience at 1st pet was very positive. We brought our dog in the evening during an emergency health scare. They brought us in right away and started the triage process. The doctor and tech were all very attentive and had great bedside manner. They took great care of our dog, and were very clear and took their time to educate us on her condition. I would definitely recommend 1st Pet to friends and family. "

 January 28, 2020

" Being able to set an appointment would have been nice. I called and tried to but was told I couldn't unless my pup was a patient of record. I feel they do this so they can charge an emergency visit fee. I would have paid it regardless, but it would have been nice to know I wouldn't be spending 3 hours waiting with my sick pup in an unfamiliar environment. I think an appointment would have helped them with scheduling also. My pup was finally taken care of. I liked the fact that the tech comes into the room to collect payment, instead of having to stand at the front desk to check out. "

 January 28, 2020

" I absolutely love coming here, the staff is great and is very concerned with any pet. Thank you "

 January 28, 2020

" The prices are excellent and so was the professionalism of the staff. "

 January 26, 2020

" The staff was gracious and attentive. The facility was clean and modern. My pet's health was taken seriously from start to finish. The financial portion of the visit was fully explained to me; nothing was a surprise. I would and have recommended this facility to many people. "

 January 22, 2020

" I love First Pet! "

 January 22, 2020

" It was very heart warming that when my brother brought my parents dog in for an eye popping out that they took the time to not only explain it to him, but when I got there to take over that they re-explained everything to me and helped me through the process. Also, I called around 1am to check on her and they invited me to come spend time with her while they were still just observing her to make sure surgery went well. I absolutely love the care they provided for my my dog and I am so happy that we chose to go to you guys! Thank you for everything you did!! "

 January 11, 2020

" This was the second time we had to bring a dog in failing condition to 1st Pet and both times we felt the dogs were well cared for. Unfortunately, both dogs had to be put down due to their condition. The first, Mooch, was taken care of at 1st Pet, and Zip, the second, was put down the next day after his examination by his vet. We miss both but know their suffering is done and we do still have one more rescued dog with us to keep us company. Thank you so much for your help and know that we will recommend 1st Pet to our friends in the future. "

 January 11, 2020

" We were so pleased with the staff and services. Everyone was so nice and responsive to our needs and the needs of our dog. I would definitely recommend this place. "

 January 5, 2020

" You treated our dog, Koda, like your own and gave her their upmost attention. You even cleaned her white coat from blood and returned her to shiny white! Thank you so much for being there for us in our time of need, you made the situation a lot less stressful. "

 January 3, 2020

" The wait time was a little long and no one came back to us for 2 hours to give us update on what was going on. "

 January 3, 2020

" My entire experience was EXCELLENT. Thank you so much for taking such good care of my little Sassy. I will be coming to you for regular visits now. But I am so happy to have you there for emergencies too. Thank you. Peggy Rowlett "

 January 1, 2020

" Put steak and lobster in the snack box "

 December 31, 2019

" A person who loves their pet feels incredibly vulnerable when you feel you have to go to a new veterinarian because of an emergency. Your office was incredibly helpful, thorough, and comforting. At all points of interaction, from my phone call to check in to our tech to our vet, everyone was superb in helping us. We are so appreciative. "

 December 31, 2019

" The overall care and compassion that your facility shows our pets and us as pet parents is so comforting. We came in on an emergency visit, it did take a while and we were there on a weekend evening when we figured we'd be among many others who had emergencies. So with that, the wait was appropriate, tests were run and we had answers before we left and a plan for the next couple days to try. We switched over to your facility from a big box commercial pet store that could offer help m-sat but not on emergencies, not with answers without sometimes being sent somewhere else. Thank you. "

 December 28, 2019

" Friendly, quick to get pets in a room, provide the humans snacks "

 December 28, 2019

" The caring nature of the staff was wonderful. They listened to my concerns and treated Murphy with great care. They sent the visit notes to Murphy's primary vet - which I greatly appreciated. Because we went in as an emergency they handled our case as best they could without neglecting the emergency cases that came before us. Did we wait awhile to be seen? Yes. but that is to be expected during an emergency visit. "

 December 24, 2019

" A bit expensive But emergency services were very good "

 December 19, 2019

" I just want to thank the Veterinarian and technician on staff this morning. They were incredibly kind and had a lot of empathy for me when I had to have my sweet dog of 14 years euthanized. All my questions were answered and I never felt rushed. The atmosphere was calm and peaceful which made a very difficult thing a little easier. Thank you! "

 December 14, 2019

" Our experience was first class. Great job to all. "

 December 12, 2019

" The technion was calm and helped to calm my pet. I really appreciated that because I was stressed also. "

 December 12, 2019

" Highly recommend and I cant thank the doctor and staff enough for their help, kindness, compassion and patience with my terrified and aggresive dog. I will be switching to 1st pet for all of my veterinary needs in 2020. Thank you!! "

 December 12, 2019

" I wouldn't go anywhere else after this experience. They all were amazing and kind. "

 December 9, 2019

" We were checked in almost immediately, and seen in a very reasonable amount of time considering the vet was dealing with an emergency prior to seeing us. Everyone was friendly and accommodating. We weren’t there for more than an hour all things considered and everything was reasonable including cost of visit/treatment. Thank you guys!!! "

 December 8, 2019

" Nothing "

 December 8, 2019

" Dr Kung was very informative. She spent alot of time with Bingo's sore shoulder. I think Bingo appreciated the muscle rubs and starting feeling better. thanks, melissa "

 December 7, 2019

" Very nice and clean facility. I was satisfied with all the staff as well. "

 December 5, 2019

" The wait to check out was longer than expected had to wait for someone to come to room to check out and pay "

 December 4, 2019

" Wait time was a little long but not too bad "

 December 3, 2019

" The staff was phenomenal! They were very attentive and had my cat's best interest at heart. They took very good care of him and us, for that matter. The only thing thing I would recommend is to ask what form of medication I would prefer for my pets. I was given pills to give him instead of the liquid form which I found out was available after the fact. So, now I have a full bottle of pills that won't be used and I have to reorder the medication in liquid format. It's next to impossible to get him to take the pills even when it's crushed. "

 December 3, 2019

" The vet/ doctor was genuinely concerned.i did not get rushed in any way ,. I forget his name but ITS ABOUT FREAKEN TIME someone acted like me paying for there service was not a burden. 5 stars.......cost ehh a little high but trade off was worth it. "

 December 3, 2019

" The doctor was extremely knowledgeable and took time to explain to us what my cats condition was. He made us feel at ease and gave me reassurance that my baby will get better with the proper care and medications "

 November 28, 2019

" We came in with our diabetic American Bulldog and she was having symptoms that we had never witnessed/experienced and were frightened that something was really wrong with her. From the moment we set foot inside the clinic (beautiful place and impeccably clean/maintained) the receptionist greeted us, ushered us to an examination room, where a technician quickly and professionally inquired and got us settled in until the vet could see us. A very short time after, an incredibly kind and caring vet came in and really took time to get all of the information he could to try and figure out what was happening with our little girl. He explained all the possibilities of what could be wrong and provided his opinions. Due to his experience and knowledge, he made us aware that her insulin could be too much/too little and her sugars may be too high/low. By the end of the examination, we felt MUCH more at ease and felt that it would be okay to take her back home safely. We followed up with our normal vet the next morning and he was absolutely correct -- her sugars were too high and it is what was causing the issues with her. I cannot explain to you how much we value and thank you for your attentiveness, level of care, and professionalism. From the moment that sliding-glass door opened until the time it closed behind us, we knew we would get the best treatment, care, and attention to get our little girl back on her feet, and you did not fail. Thank you all so much -- it is frightening when your little fur baby is sick because they can't tell you what's wrong, but thankfully I know that whenever something is wrong and I need help right away, I can depend on your clinic and staff to put my mind at ease, and that, to me, is priceless. Thank you all, again -- you're the absolute best!!! ~WJG~ "

 November 27, 2019

" Wait time was extreme. Hospital should consider having two vets on hand to handle the non-life threatening emergencies. "

 November 26, 2019

" Every time we visit we have a positive experience. The staff is amazing. We drive 40 minutes to take are dog here and will not go anywhere else. "

 November 26, 2019

" Doctor reassured me that Maggie would be ok and that puppies have low energy when the catch a virus She started to get her energy back the next day "

 November 21, 2019

" Our visit went very well because the doctor took his time and provided excellent care to my pet. Overall, the entire staff is courteous and professional! "

 November 21, 2019

" Everyone was caring and concerned. It was a great experience and they tried to make my dog as comfortable as possible! "

 November 19, 2019

" I cannot say enough good things about my experience. I brought my girl, Hades in around 1am for nose swelling. I was afraid they would judge her because she is a dog aggressive pit bull. The receptionist made sure the lobby was cleared and got us right in a room, which I appreciated a great deal. The technician, I can’t remember her name, which I feel horrible about, was amazing. Knowledgeable, compassionate, and so sweet to my girl. The doctor, Dr. L, was so informative of all of our options, and gave it to my husband and I straight. Ultimately Hades had an abscess that was treated. I cannot thank the technician and doctor enough for not judging my pit bull and giving her such great care. Again, thank you. - Kristin "

 November 19, 2019

" We loved Dr. Kung, she was amazing. She answered all of my questions and explained everything that was happening to my pet. It was obvious that she truly cared about my puppy and wanted to make him feel better as quickly as possible. The entire staff was great. I would highly recommend 1st Pet Veterinary Center. We live in Overgaard, AZ and drove 3 hours to get medical care for our pets. This was our first experience with this hospital. Dr. Kung wanted to make sure we had everything we would need for the care of our babies especially since we lived so far away. I can’t say enough about how great everyone was. "

 November 19, 2019

" It all went well Staff is knowledgeable and caring. I will reccomend to all my friends and family!!! "

 November 12, 2019

" I feel everyone truly cares about the welfare and health of my Very Important Pet, Miss Maggie!! "

 November 12, 2019

" Immediate care for my doxie. Therial exam and tender care. Everyone was very caring. Thank you. Checking.back to see how my doxie was doing was great and answered my questions for care at home. Thank you for a wonderful experience. "

 November 11, 2019

" keep us posted on how long it would take we were there from 1030pm - 1am "

 November 10, 2019

" I just have to say a big thank you to the staff and attending Vet, Dr. Lunt! I just moved here and had an after hours pet emergency that was treated immediately and professionally. "

 November 7, 2019

" All went good as junior is mobile and you would never know he had neuter surgery. Great job!! "

 November 7, 2019

" Everyone tt hat works here is awesome, "

 November 6, 2019

" I have been going to your clinic every time i have needed urgent care or an appt, or even to drop off a very sick feral cat and always been treated professionally. The last time i was there it was over 2 hours, most of the time waiting, but i did not mind because it was Sunday late afternoon and another animal i was told was more urgent, The office girls kept me informed and that was great. ALWAYS happy and don't mind the amount of money i pay because your office has always worked with me. I appreciate you take very ill feral cats and your office is the only one and that is fantastic. I give your services A++++++ "

 November 5, 2019

" The staff is very helpful. My only reserve on rating better is the wait time and the cost is more than many other places. My most recent visit went well though. "

 November 3, 2019

" Telephone follow-up the next day was good -- thank you. Also thank you for the snacks while I waited. Your facility,clean, neat and welcoming. I suggest better night lighting outside the entrance. "

 October 31, 2019

" Both the Doctor and the technician were very kind and caring. My dog is a senior and everyone displayed understanding and compassion. "

 October 31, 2019

" Every part of my visit was wonderful. Everyone was so nice and knowledgeable. It made a very stressful time much better. My visit was an emergency visit but I plan on making 1st Pet my dog's full time veterinarian. "

 October 29, 2019

" It was overall an excellent experience...I will always use 1st pet for my fur babies emergency needs "

 October 28, 2019

" We had a good experience "

 October 28, 2019

" Needed emergency help for our pet that ate some rat poison-- we knew when she had eaten it -- you people there saved her life "

 October 28, 2019

" I was so impressed with the level of care and compassion of the staff. I’m very grateful for this facility and care my pet received. Thank you "

 October 28, 2019

" Nothing all went well "

 October 28, 2019

" I have a small issue with the policy of the emergency visit cost. I understand the reasoning behind it, but I feel that if nothing other than observation, temperature, and weight measurements were completed, and that took a total of 10 minutes, I should not have to pay the $125 exam fee. To me, taking my dogs temp and weighing him is stuff I can do at home, and 100% will do if it means I don't have to pay $125 for a 5 minute interaction with the doctor just to find out everything is fine. At that point, I'm less likely to bring my dogs in at all, and heaven forbid something was really wrong, I wouldn't know because of the $125 fee that I have had to pay multiple times for literally no reason. At $125 for a 5 minute visit with absolutely nothing wrong, I imagine you could pay for another full time doctor and just have on-call assignments each weekend that don't count as an emergency visit (like many vet offices do that DON'T have an emergency option.) The service and the care is excellent, I just don't understand the fee structure. "

 October 26, 2019

" From my phone call for emergency services for our 4 1/2 mo old greyhound puppy until discharge everything was awesome. Great, caring people in every area. Dr. Lunt was incredible. He spent all the time needed to give us his thoughts and advice for followup with our puppy. He was a great listener and thoroughly explained our options. Down to earth, nice man. Andy Stone "

 October 10, 2019

" Nothing. Dr. Kung was very thorough, even the ophthalmologist she referred me to was impressed with the details and medications prescribed. She expressed real concern about my dog. She went the extra mile and called an ophthalmologist for advice. The staff was nothing but caring. We got admitted right away and we were there over 6 hours due to the extensive testing. A complimentary snack box with snacks and water were provided right away and every 1/2 hour or so someone stopped by to see if we needed anything. It was a horrible day for me and the whole experience was made a less stressful by the professional and caring staff and of course Dr. Kung, who in my opinion she is the BEST! I have already shared this experience with all of my friends. Unless medically necessary I will never take my dogs to any other Emergency Vet! "

 October 10, 2019

" Nothing you all saved my best buddy thank you so much, the most kinda caring amazing helpful staff "

 October 10, 2019

" Dr. Chichester was wonderful! He was very thorough and gentle and listened to my conerns. He thoroughly discussed our options and was very understanding of our needs as I just needed my dog to be stable for the night to see his regular DVM in the morning. I would highly recommend your hospital to anyone and will absolutely make this my go to emergency clinic from now on! "

 October 8, 2019

" Very prompt at taking care of my Wyatt . Understanding caring . I am very happy with the care And compassion. "

 October 8, 2019

" Dr. Underhill and the staff were wonderful! "

 October 8, 2019

" They listened to our story in detail and kept us focused on the important details. They were able to respond to our call quickly and presented us with several options of care. They were very courteous and the staff was very knowledgeable. "

 October 6, 2019

" Everything was perfect. From your front office staff to your back office staff, everyone was friendly, professional, and caring. I felt very safe having my fur baby taken care of there. Dr. Lunt was great. He listened to my concerns, explained everything, and was truly caring about my pet. I'm going to start bring all of my pets here for their regular vet services "

 October 4, 2019

" I am always so impressed with the whole visit experience, from the time I enter the door with my pups to the time I walk out the door. Keep on doing what you are doing! "

 October 1, 2019

" I was an emotional mess and the staff was very kind and understanding. I truly appreciated them taking good care of my fur-baby and I. "

 October 1, 2019

" They took great care with her...it was just a long night. "

 October 1, 2019

" Dr. Lunt was great - he made me feel at ease and like my dog was being very well taken care of. We left feeling confident about her treatment. "

 September 25, 2019

" They tried to make me and my pet as comfortable as could be expected. This is the most caring vet I have ever been to in 50 years. "

 September 25, 2019

" One thing that went particularly well was them explaining to me the medication that my dog would be taking "

 September 22, 2019

" Everyone was great and genuinely concerned about my pet and my family. "

 September 21, 2019

" Nothing the staff and treatment was top notch!! "

 September 20, 2019

" I love 1st Pet, I have gone to my own vet for 40 years but I am thinking about switching over to 1st Pet. I also love that they help injured homeless animals. "

 September 12, 2019

" I am so thankful for 1ST Pet, and staff and esp my Vet, Dr April Kund. She did an excellent job , she saved my Chaz in his dire emergency. I appreciate more than words can say ...the skill, the care, the understanding that was given to my Chaz, Thank you for giving him another journey in his life. May God Bless all of you for the wonderful job you are doing for all of us and our paw family members:) Smiles & Ruffs, Mary Ellen & Chaz "

 September 12, 2019

" I am so grateful that you are there in that you have such a loving and caring staff�� "

 September 10, 2019

" This is a Five Star Vet Center. It was an incredible place. The people and the facility were wonderful. "

 September 10, 2019

" It really seemed like the staff cared about my pet and they cared that I was concerned. "

 September 10, 2019

" Nothing I can think of. Everything was wonderful and we felt very comfortable and welcomed. The staff and doctor were very professional and courteous and took the time to listen to our concerns and pay close attention to our pet. I highly recommend them and will use them again. "

 September 7, 2019

" You always understand my attachment with my Little Truffles and you work with me to keep her calm and you give her excellent care. You have saved her life in the past and there's no other place I would take her for medical care. "

 September 4, 2019

" The visit was very quick and professional. Everyone was warm and caring. My favorite part was not having to wait in the waiting room. From the beginning, we were in a treatment room. We also checked out in the room. It was comforting with our sick puppy. "

 September 4, 2019

" The one thing you could have done better was to have been a little bit quicker during the treatment. We waited for quite some time for things to happen. Everyone there was very friendly and concerned about me and my pet will being. They even provided snacks and water while I was waiting. "

 September 4, 2019

" I was very happy I could get in on a holiday with my 13 year old cat. The vet and technicians were so nice, even though he was so grumpy! The vet did a great job explaining the treatment, and helping us understand what our options were. I know my time with my cat is winding down, but I'm so grateful that I didn't have to say goodbye on Monday. "

 September 4, 2019

" They made a bad situation as comfortable as possible and even gave us bottled water and snacks while we waited for xrays and bloodwork to come back. Also, everyone was friendly and the vet very knowledgeable. Would definitely recommend. Thanks again for helping our Maggie! "

 September 4, 2019

" My dog suffered needlessly all night after I visited a different clinic, but when I got her home from this 1st Pet visit she immediately greeted my other 2 dogs, started chewing a bone, drank water and ate... she was finally acting more normal, and she has done nothing but improve since. I wish I had come to this clinic first. Your Staff we professional, caring, and they all really listened to me rant when I first came in and I could tell they cared about both my dog and my feelings about her. I'd never been to this facility before, but I will definitely go again and I highly recommend this place! "

 August 28, 2019

" The staff was super friendly and inviting. They came in and checked on me and my pet multiple times to make sure we were doing well while waiting for the doctor to come in. The staff even came in and visited with Chloee which she absolutely loved. The only thing that was a little off was the cone they put on her to go home with seemed extremely tight as I could barely place a finger under it. Although I am not 100% how they should fit but it seemed a little tighter than one should be. Thank you for all the help and assistance for my chloee. "

 August 25, 2019

" you took care of our cat, Memow AND US - very well. We are very impressed! We walked thru the door and that was all that was needed! Immediately, we were escorted to an exam room for triage. The staff gave our cat quick, professional, thorough and skilled medical care; kept us 'in the loop' so we always knew what was happening next; made sure we knew all the possibilities for treatment and Dr. Lunt spent the time with us that we needed. Amazingly, they also took care of US! An extra chair, refreshments - even a phone charger! I hope we never need emergency veterinary care again, but we do, 1stPet is where I'll go! Valley is HIGHLY recommended!! "

 August 24, 2019

" Not a thing!!! I have had animals all my life and wish I had even half the great service I had with 1st Pet. Thank you for giving such great service to me and my pet!!!! "

 August 20, 2019

" Very friendly and super caring staff. "

 August 20, 2019

" I have always received the best of care whenever I come to 1st pet. ER doctors and staff are well informed and fully capable!! Just as my general practice doctors are. I cannot see myself or my pets going anywhere else!! Keep up the great work. "

 August 20, 2019

" Great facility. We visited late on a Saturday night with a sick puppy. Facility was very clean and inviting. Triage rooms were very accommodating to both pet and parent. Technician and doctor were very thorough and I felt very confident with the treatment received. I would visit again if we needed emergency services. "

 August 20, 2019

" Everyone was very knowledgeable and so friendly to work with. Thank you for treating us so well in our time of need. "

 August 18, 2019

" Everyone was extremely professional and experienced, I highly recomend 1st Pet ! "

 August 17, 2019

" As usual, the wait time is problematic. 4+ hours is insane. I've done some checking around at other emergency vet clinics and their wait times are considerably shorter. I certainly understand more urgent cases are taken first but 4 hours? Just not acceptable. One procedure - getting a urine sample took 2 1/2 hours. . . I mean, really? "

 August 17, 2019

" The Doctor, Mr. Lunt i believe was his name. He was great, answered all my questions and was very helpful. "

 August 15, 2019

" The doctor used a lot of medical terminology that I didn’t understand. I would have appreciated (and understood) more if the doctor had used less medical terminology and more layman’s terms when explaining the x-rays and condition of my dog (dog swallows A LOT of tampons). "

 August 14, 2019

" From the greeting to the exit it was phenomenal. We were super tired, so we really appreciated everyone being accommodating and taking care of our little dude. Thank you again. The Green’s. "

 August 14, 2019

" Your staff is very caring, takes the time to listen and talk with you about your pet. "

 August 8, 2019

" Everything went well. Staff was so nice and accommodating. The office is so clean. They go above and beyond to take care of your needs. The Doctor was thorough and explained everything so I could understand the diagnosis. I will highly recommend you to everyone I know! "

 August 8, 2019

" The technician read the weight wrong by 20 pounds. Also put wrong gender in the chart. The vet was nice, but I felt unsure about choice in testing and plan of treatment and would've like more guidance. It is very nerve-wrecking having a sick pet and with treatment being so expensive, it would've been helpful to have a little more guidance and explanation on plan. Also, I don't think the lab values were interpreted entirely correctly. Other than that, I was very impressed with the staff (all were very nice) and the clinic was extremely clean and welcoming. "

 August 7, 2019

" I don’t have anything to say what could have gone better. Everyone was amazing! "

 August 7, 2019

" Nothing "

 August 7, 2019

" Rooms were extremely cold. It was nice that they offered a blanket though. "

 August 7, 2019

" Everyone was so friendly and accommodating. The office is always clean and professional-looking. Thank you for all you do! "

 August 3, 2019

" Everything went well very careful and made sure I was heard, and even called for a follow up the next morning. They are amazing "

 August 1, 2019

" Having the board certified surgeon available to us was great. Staff was 100% professional, caring and took excellent care of our dog. Communication was consistent by phone with several updates throughout the 24hr period our dog was in their care. A+ in my book, highly recommended. "

 August 1, 2019

" The Dr. made a stressful situation with a puppy better in quick fashion. I’d recommend to anyone in need of urgent treatment "

 July 31, 2019

" I don't believe you need to improve anything. I was treated very well and so was Luke. Keep up the good work! "

 July 30, 2019

" The team was fantastic at the clinic they were so friendly and kind to our family and pet. Highly recommend them and they were very quick to get us in, seen, and headed home. They kept saying they were so busy but we felt like we were in and out in no time flat. "

 July 30, 2019

" Nothing "

 July 28, 2019

" Everyone at this office is always so kind to both me and my dog...thank you! I especially liked that when I was cold, waiting for my dog to be seen, they offered me a cozy blanket...made such a difference! And everyone who sees my dog treats her like they are talking to their own pet. I can tell everyone has compassion for how my pet is feeling. Many thanks! "

 July 25, 2019

" This is twice now that you’ve saved our pup’s life 1st from the dog attack and now his tracheal collapse. So thank you from the bottom of our and Ernie’s hearts. "

 July 24, 2019

" N/A "

 July 21, 2019

" I felt very comfortable coming into the office. The front staff were amazing right off the bat, the technicians explained things very well and were very sweet, and the doctor herself was AMAZING! Explained everything she was doing and even gave me options before doing anything. The basket full of goodies were so nice too, such an amazing touch for the human clients :) I will be coming back if my pets need to be seen as an emergency. Thank you so much for making this visit calming and comfortable to me and my sweet girl! "

 July 19, 2019

" I was hesitant to go to a new place after being with my vet so long but you all fulfilled every possible need for my cat and myself. The whole experience was incredible and I thank you for perfecting an excellent model to take care of pets and their owners. I am big into taking care of people (I am a long time nurse) and so appreciate your kindness and professionalism. I will highly recommend your place to my neighbors and friends !!! "

 July 15, 2019

" Our girl Nina has a very serious heart tumor. Dr. Kung listened to us carefully and ran tests. She didn't try to minimize the seriousness of the situation, and she was willing to take action right away to save Nina. We especially enjoyed her discharge instructions to give Nina anything she wants and forget the low calorie dog food! Just enjoy her and make her happy. The vet tech, whose name I unfortunately have forgotten, was great. She brought us cold water and offered us a snack basket with more cold drinks and something to eat. I was really grateful because I'd just awoken when I found out how ill Nina was, so we rushed her to you immediately. By the way, Nina got part of an ice cream cone and her own plain cheeseburger at McDonald's on the way home. She said it was delicious! "

 July 13, 2019

" Excellent service you are absolutely the best I would recommend you to anyone and if I have any other emergency you are the only place I will come to you we all absolutely fantastic with Valentino "

 July 13, 2019

" We were see right away and the staff were great!!! "

 July 13, 2019

" Long wait time "

 July 13, 2019

" Prices were a little high "

 July 10, 2019

" Maybe having more then one vet on hand was a long wait just sitting there worried that my dog was dying and no one to see her. But when the vet did get there was a great service and she was great with my puppy. "

 July 9, 2019

" From the time I walked in I was met with friendly, understanding and compassionate employees. The physician took time to listen to what was going on with my dog. She was gentle when examining my dog and explained what was going on. She took time to answer all my questions, and gave suggestions on what should be the next thing to do, which I did. My dog did not have to stay all night because the treatment was working on her. She has congestive heart failure. I picked up my dog and took her home. The next day my dog was breathing fast again. I immediately went back to the hospital. The doctor suggested I increase one medicine when I got home, which I did. My dog started breathing more normal. There are no words that can explain the quality of people at this facility. They are the best and I will always go to them in an emergency. Thank you 1st Pet for your kindness. Nancy "

 July 9, 2019

" There was nothing that could have been done to make the experience better. It was a great experience, considering the nature of the visit. Everything was explained well, the service was quick, and the treatment was exceptional. The experience was so good that we are going to make all follow-up visits with them instead of our regular vet. "

 July 9, 2019

" We I can't think of anything you could have done differently for a better visit. Excellent staff and service. "

 July 9, 2019

" The staff treated our old guy very well. He's deaf and gets very anxious; Dr. Lunt put him completely at ease and answered all of our questions. Will definitely be back! "

 July 7, 2019

" I am so thankful for the 24-hour service. Puts my mind at ease knowing I can get help for my pets when they need it most. The facility is very, very nice. "

 July 2, 2019

" The staff handled my nervous dog with a slow approach and care to her feelings! "

 July 2, 2019

" First of all, the facility is fantastic, with very spacious and clean exam rooms. My only complaint was a 3 hour wait to see the vet due to more critically ill patients on our second visit on Sunday. I would hope that in the future a vet tech could have taken my kitty back and put her in a cage, run tests, or otherwise get the ball rolling instead of leaving us to sit in the exam room for 3 hours. I am coming off back surgery and those chairs are NOT comfortable enough for long term sitting! "

 June 30, 2019

" My Only Complaint Is That I Couldn’t Sign Up For One Of The Yearly Plans While I Was There. I Was Told I Would Have To Schedule A Regular Appointment For That. But I Will Certainly Be Dealing With This Location On A Regular Basis. "

 June 28, 2019

" Thank goodness you were there to help our little girl. "

 June 28, 2019

" I am very happy with the experience..a very caring and competent emergency veterinary group. "

 June 27, 2019

" The staff is very friendly, welcomed us in to a room right away, and offered free cold drinks and snacks. This was our second time bringing Mittens to 1st Pet. He had a life-saving surgery the first time. He was lucky to not need surgery this time. The vets and technicians are all very sweet and kept us updated on Mittens' care. Thank you everyone for saving our kitty's life and we are so thankful he is well and home with us again! 1st Pet treats our pet like family! "

 June 26, 2019

" As a business owner, I am always looking for ways to improve. This experience however went remarkably flawless. While our vet is Mid Western and we will continue to go there, 1st Pet will be our first choice for any emergencies should they arise. Thank you again for the exceptional experience. Dr. Bettenhaus was top notch, even on his last day. "

 June 25, 2019

" Doctor felt more like he was trying to push out money than care. I declined 2 procedures and accepted one. After getting the one he came back in and said the two wouldn't change the outcome of where we were. But had I not denied them, he would have ran them and my cost would have been doubled. Someone who was more panicked and hadn't worked at a hospital before might have got those and it felt a little like being taken advantage of. That being said my tech was absolutely wonderful and I would come back in a heartbeat to have her look after my cat. She was very sweet, attentive, and understanding. Whoever walked me back and checked me in was also wonderful. They even brought me some snacks while I waited since it was a late night visit. Would definitely recommend this place based on the techs alone. I'm sure not all the doctor's there have the same vibe. "

 June 25, 2019

" Well the paperwork I was provided upon leaving said my chief complaint was my dog's nose bleeding, when it was much more than that. "

 June 20, 2019

" Everything was to my liking, and April Kung was the best!!! She is a good listener and has great compassion for us and our pets. "

 June 18, 2019

" Even though we had a wait due to more critical patients, the staff was always checking on us and letting us know what was going on. We felt like we were with friends instead of sitting in a dreary doctor office where we were just another dollar. It made the visit much easier on us and our pup. "

 June 18, 2019

" Clean office. Professional environment. I liked that i was able to check out in the room. Doctor was very informative on my dogs needs and future care. "

 June 15, 2019

" The doctor listened so well to all of our concerns even though it took a while. She was very nice to Mylo and treated him very well even though he was scared. "

 June 15, 2019

" Dr. Kung was amazing and took care of my boy when I was completely freaked out and worried. She communicated well and gave me clear options. The only opportunity I would say is for the techs or someone to keep patients families updated. My kitty went back for pain meds and after a good chunk of time I had to ask where he was or what was happening. It wasn’t communicated he’d be staying in the back. After that communication started flowing and I was more comfortable, but 30-40 min for what I thought was a shot had me beyond worried. "

 June 13, 2019

" Reduce the wait time. I waited approximately 1hr before my dog was seen by the doctor. "

 June 13, 2019

" Everyone we interacted with was professional and very compassionate but Dr. Lunt was especially so. My dog Sadie was having an issue and he made her so comfortable. She sensed he was there to help her. "

 June 13, 2019

" The whole experience was incredible. It made me wonder if I should bring all my fur babies there. With a sick kitty in a very uncomfortable condition, they diagnosed, treated and released him with in 2 hrs...He is back to his normal self. I am so glad your hospital is there. Thank you❤️ "

 June 12, 2019

" Your entire staff is friendly, caring and personable while still maintaining a level of professionalism! Thank you! "

 June 11, 2019

" It would be nice if poor Dr. Lunt had another DVM on duty or on call to assist him. Nevertheless, despite being terribly busy, he is a kind, personable and compassionate gentleman. He has a way of making you feel like you're his only patient even though every room is full. My vote is he gets a major pay raise! "

 June 11, 2019

" Dr Lunt was very knowledgeable and has an excellent bed side manner. Also, we appreciated the snacks! "

 June 11, 2019

" I loved Dr. Lunt. He is a very caring person and was just great to deal with. "

 June 9, 2019

" When we were finishing, my dog was in the little room with me. I had to get my purse from my car and tried to slip out carefully. He ran out toward the front and since the doors are automatic, they just opened and he ran outside toward the street! I think the doors should have one that must be opened by the desk clerks so the pets can't get out. Sometimes when people bring them in for emergencies, they don't have all their leashes. They had taken my dog's collar off for treatment and he's small and fast. Thank God he didn't run into the street. Otherwise, I was very worried when I brought him in and they took good care of both of us! "

 June 6, 2019

" Every thing went great, very nice and helpful. My dog even seemed to like the vet doctor which was nice to see "

 June 6, 2019

" Everyone was very sweet and concerned about my puppy Kai when I brought her in around 9pm after she got stung in the mouth by a bee. I felt very comforted and knew she had the best care possible. Highly recommend! "

 June 4, 2019

" The only drawback was being there 5 hours, but it was basically an ER for dogs and there were two dogs hit by a car while we were waiting and they took precedence over our sick dog. Our dog was stable and the others were critical. They apologized MULTIPLE times by multiple people and explained everything to us. Customer service was outstanding, and the staff very professional and courteous. I will go back in a heartbeat as it is a crap shoot what happens as an ER. Next time he might get seen immediately, same as a humans ER. I want to thank the staff for their professionalism and patience being as busy as they were. Brody's 'parents' "

 June 4, 2019

" The Dr . and staff were very helpful in helping "Buddy Michael" "

 June 4, 2019

" Gave us different options was great for our dog. "

 May 31, 2019

" All of the staff were so kind to us and our dog Finnegan. They were awesome. Also appreciated the follow up call. "

 May 30, 2019

" You did a great job taking of my dog in finding out what was wrong and treating him. You were reassuring that you would help us. "

 May 29, 2019

" I liked the Dr but he talks so fast you don’t feel like he is taking to you "

 May 29, 2019

" I came in sobbing because I was so worried about my baby. Everyone was so nice and so helpful. I truly appreciate the patience and the care that went into helping my baby get better. I will say that the only reason I didnt give the doctor a lower score is because of how critical these surveys are to me in my role. The doctor was rushing and borderline seemed a little annoyed at times but overall everyone was amazing and I will be returning if anything else comes up. "

 May 25, 2019

" We got in immediately and the whole experience was very good. We will be back. Thank you. "

 May 23, 2019

" Excellent compassionate care for my Chihuahua & me at very reasonable price for my early morning ER visit. Thanks team! "

 May 22, 2019

" The front desk staff was terrific as we entered. They acted immediately and professionally. I love you guys. You took our dog's situation seriously, and made us feel validated and assured that our dog would be just fine. Thank you so much! "

 May 22, 2019

" I wished we were not left sitting in the room for long periods, without updates. I wished staff would check in periodically and let us know what we are waiting on. Otherwise the visit was great and Apollo is on the mend. Thank you. "

 May 21, 2019

" There really wasn't anything negative other than the wait, but that is to be expected at an Emergency Clinic. Everyone was helpful and the doctor was very thorough. He took his time to read through the history that I brought (which I always provide to new vets and which is very extensive). He was very patient with my girl. She is a good patient, but she is 14 years old so she can get a little overwhelmed (especially when she is in pain). I took the time to call the clinic today and ask them to pass along to Dr. Lunt how good she is doing and how appreciative I was of his care. "

 May 21, 2019

" You all run an amazing facility!!Dr. Lunt, Dr. Veneble and staff are amazing!! Thank you !! "

 May 21, 2019

" You saved our dogs life, couldn't ask for more. "

 May 21, 2019

" Everything went very well! I am always very impressed with every single employee that I have interaction with at your facility. Everyone there treats my pet like he’s the most important dog in the world while addressing my concerns as well. The only thing you could improve upon would be to open a hospital closer to my house. Thank you for caring and providing such excellent care! "

 May 17, 2019

" Dr. Kung and the very pretty tech (I didnt get her name - she was wearing brown scrubs and had wavy/curly hair) that worked with Avery did awesome! They explained everything they did with me even though I work in the veterinary field and answered all of my questions that I had. They acted promptly to our emergency situation and were very loving to my favorite fur baby and treated her with TLC. Avery and I thank you very much! "

 May 17, 2019

" Everything went very well, much better than expected! I was very appreciative of the private room while we waited. It helped ease the anxiety for both of us. The staff were all very kind, checking in on us often. The vet was great with my puppy and knowing the anticipated cost upfront was really helpful! "

 May 16, 2019

" Our Vet was so incredibly helpful and patient. We waited 4 hours including procedure to remove his bladder stones and I was so thankful they could help my dog. Everyone treated me so kindly and understanding. They provided the best quality care. "

 May 16, 2019

" My dogs always get the best care and even though it was busy, my concerns were addressed and we were not rushed or left waiting. "

 May 14, 2019

" Thank you for listening to me when I told you all my dog only shows aggression because of his lady horrific vet visit at a different clinic. You all went above and beyond to make sure my BIG BABY, CASH, was comfortable enough for you all to treat his punctured paw pad wound. I highly recommend you all to anyone. This is what a vet clinic/ hospital should be all about. Thank you! "

 May 14, 2019

" No need for change. Both the staff and doctor took me and the concern for my dog seriously, you can't ask for anything else. "

 May 14, 2019

" Lower prices "

 May 7, 2019

" This place is absolutely amazing. I have to admit, this is BEST PLACE I have been to. I love themed rooms, (I was in Havasupai Falls room, I went there in March '19) and well decorated. ALL of them were patient with me, took their time to explain (etc) and kept me in loop, I really appreciate it. From bottom of my heart, THANK YOU ALL!!! "

 May 7, 2019

" Everything went great. The facility is gorgeous. The vet was so nice and the staff was friendly "

 May 7, 2019

" I loved that I was immediately put into a private room. The treat basket was also a very nice touch "

 May 3, 2019

" The staff were wonderful, they were swamped when my Mocha and I came in but the staff were on their toes and were still caring and professional. My dog is terrified of the doctor’s but Dr. April Kung and her staff were very pleasant and I would recommend any pet owner to go to 1st Pet. "

 May 3, 2019

" Excellent emergency visit. Liquid meds were not getting into cat’s mouth. Phoned for pill replacement. Front desk personnel not nice with request. Claimed a 24 hour notice was needed. Pet needed the meds before that time. Not at all happy with the service for med replacement. I did pay full amount for fewer meds. This was the first time I was not satisfied with the service. "

 May 3, 2019

" We really appreciated the snacks and water while we waited. Super friendly staff. The doctor was a great listener. We loved that she didn’t push us into any testing or spending more than we felt comfortable with!! We were very impressed and confident with the care that we received! "

 April 28, 2019

" I had to wait a long time on a few occasions, and I think we were temporarily forgotten about once or twice. But the facility was great, staff were very kind and caring, and very professional. "

 April 27, 2019

" Everything was excellent. The tech was fabulous. She made us feel comfortable and reassured us it was going to be ok. She was super with our dog(Hercules). "

 April 27, 2019

" I would had a book on plants to speed up the process to find the case of my dog issue "

 April 25, 2019

" This is the fourth time I've seen Dr. Lunt on an emergency basis. He is nothing but kind, understanding, compassionate and caring. "

 April 25, 2019

" Very long wait time - understandable, given the time, it would have been nice to know how long things were going to take in order to manage expectations better - arrived around 8:45pm - finished at 1am.... Team was great and very caring about our pets. "

 April 25, 2019

" I could not have asked for better service - everyone was professional, friendly, spent time explaining procedures, findings of tests. I could think of nothing that I would have changed. "

 April 25, 2019

" No one perfect alway room got improvement That why I gave 9’s and not 10’s. "

 April 24, 2019

" If there is a way to update patient if wait time is going to be more than 60 mins more than time quoted that would be nice. "

 April 24, 2019

" Computers were down for maintenance in a Friday afternoon. But you guys are AWESOME!! "

 April 17, 2019

" The snack basket and the frequent check ins on my wellbeing during my 7 hour visit was appreciated. "

 April 16, 2019

" I come here because this clinic is fear free certified and I love that I don’t have to sit in a waiting room or check out in the lobby. It’s much less stressful for my reactive dog. Thanks!! "

 April 14, 2019

" DR Lunt was so wonderful with Cassy that he got down on the floor with her and she wasn't so scared. He is marvelous!! "

 April 13, 2019

" I was really happy that I was listened to when I shared my concerns about muzzling my dog. We used a cone instead. "

 April 13, 2019

" Just keep doing what it is you do and I will always come back, the care you give my fur babies has always been off the charts excellent. Thank you all!! "

 April 9, 2019

" They were kind and helpful and patient. I’m very protective of my dog and they were understanding. "

 April 9, 2019

" Dr and techs were A+! Front staff seemed somewhat disinterested "

 April 9, 2019

" Dr. Kung was wonderful. I wish I could "make appointments" with the emergency vets there. The snack box is also really helpful. "

 April 9, 2019

" Thank you! "

 April 6, 2019

" My visit couldn't have gone better, everyone was super friendly and I knew my pet was in good hands the entire time. "

 April 6, 2019

" All I can say is every facet of my experience was top shelf. "

 April 4, 2019

" The new facility is amazing and made myself and my pet more comfortable while waiting. The technicians, and doctors both interacted very will with my dog and made him feel comfortable. "

 March 30, 2019

" The office is beautiful, friendly staff and the veterinarian was great. "

 March 28, 2019

" Your office was super friendly and if I have an emergency with any of my animals I would definitely come back. The cost of my visit was however was a lot more then I was prepared to pay, and unfortunately you don't have an option when you fur baby is in distress . My animal had to be kept over night. If an animal need to be kept. I think it would be nice it the original visit fee of $125 is waved because you are now being charged an overnight stay fee. Just a recommendation to help with the cost a little. Thank you for your great care you office gives !! "

 March 28, 2019

" All of the staff was very kind and sympathetic, very caring and helpful. The wait was very long. It seems like there should have been .ore than one doctor to handle all of the patients that evening. "

 March 26, 2019

" Everyone was super friendly to both me and my pet "

 March 26, 2019

" We were seen very quickly and told upfront about all costs associated with the visit. "

 March 26, 2019

" It was perfect! "

 March 23, 2019

" The room was not clean. There was dust on the bottom of the scale/bed and there was a lot of animal hair all over everything. It made me feel as if the room was not sanitary. "

 March 19, 2019

" It would help to have more DVMs on duty. Poor Dr. Lunt was extremely busy. However, Dr. Lunt got to us as soon as he could and made us feel like we were the only patients in the place. He did a very thorough and professional job while addressing my dog's problems. Moreover, the ladies on the staff checked on my dog and me during the long wait, providing me drinks and snacks, even giving my poor stressed dog a bowl of water. Very kind and very impressive! "

 March 19, 2019

" It is nice to wait in a private room and not a reception area. The snacks were so nice since we were there for 4 hours. "

 March 19, 2019

" Everything was fine with the service the overall cost seems a little high but it might have been higher somewhere else. Happy we were able to get right in and had a good outcome "

 March 14, 2019

" Every person I interacted with was extremely friendly and professional. Everyone was helpful and knowledgeable, I will definitely being using 1st Pet as my regular vet. "

 March 12, 2019

" I understand that this is a first come first served but just a little notice about timing and throughout the hour and a half that I had to wait for the dr would have been helpful. "

 March 12, 2019

" I was so freaked out about Dexter's condition and everyone was very patient with me and sweet with him. I walked away understanding his urinary problem and what treatment to move forward with. Y'all made a scary time so much easier and I am so grateful. I'm sorry he peed all over the place! "

 March 12, 2019

" Was there 6 1/2 hours! "

 March 12, 2019

" Nothing- we had a great experience "

 March 12, 2019

" Jackpot was very sick and he (and we) was treated with gentleness, kindness and wonderful hands on diagnostics and treatments. "

 March 12, 2019

" You guys were great! First time ever at the Vet and we all had a good experience although the circumstances of why were there was not good. My dog even enjoyed it while not feeling good. I LOVE the no fear approach your office uses! "

 March 6, 2019

" From the moment we arrived, the staff went out of their way to make the check-in process and exam and treatment there after as stress-free as possible. They kept us in the loop with what was going on and the progress of our dog’s recovery process. Awesome facility and the staff is just top-notch! Thank you! "

 March 5, 2019

" The facility is clean, professional and the staff has compassion not only for the pets but their parents too. I even called the next day to just check my information and next steps to make sure I'm on the right track to help my doggie heal. The staff is also prompt with getting you into a room, seen by techs and the doctor. You aren't left wondering and waiting for answers. "

 March 5, 2019

" When I gave my dogs history and symptoms, 2 things were taken down incorrectly. The care she received was great but the tech should have listened more carefully so she could have recorded the information correctly. "

 March 2, 2019

" Everyone was very kind and calm when I came in with my injured dog. I was very worried and stressed but their professionalism, kindness to my dog and clear information made both my dog and myself feel better. "

 March 2, 2019

" We came in during a very scary emergency. Our dog was almost killed by another. As we ran inside the office dripping blood (my wife and I were both bitten) the two women at the front immediately took our dog and helped us clean up in the bathroom. Unfortunately we did have to wait about 25 minutes for the doctor to come in so we were able to leave which was the only recommendation I can give. We needed medical attention asap and were unable to leave until the doctor came in. Other than that, we are blessed that the staff took care of our baby girl, Chena, and us on one of the worst days we have had. "

 March 1, 2019

" I had a great experience. Everyone was very nice and explained everything very well. I would definitely recommend it to anyone for an emergency. "

 February 26, 2019

" I was shown to a clinic room and seen by the technician soon after I arrived. The room was clean, bright, attractive and even had a large window making it interesting for my puppy and I to look outside. The vet was confident, knowledgeable and helpful in determining how to treat my puppy. Terrific location and close to my home. What more could I ask for?! "

 February 25, 2019

" I happened to come at a busy time, but I sat in a room for 2 hours waiting for the vet and no one ever really came and told me what was happening ... i.e. how much longer I could expect to wait etc etc. I had to go to the front desk to find out. A little interaction would have been much nicer. "

 February 24, 2019

" Thank you guys so much for your excellent service! "

 February 23, 2019

" They helped to get the results in the mist affordable means for me. "

 February 13, 2019

" I would honestly have to say that the services offered at 1st Pet are above and beyond any other vet services that we have ever interacted with. When we went to them we were worried sick because our pup was having a difficult time walking and we were afraid that it was either hip dysplasia or some type of bone cancer. Below is how 1st pet differentiated itself from other pet care providers: when they took our 10-month-old dog back for x-rays they also clipped his nails our pup was diagnosed with valley fever and funds were tight so they took Jack's (our pup) blood and then held on to it for 2 days till we had the funds to cover the lab work upon leaving they gave us a CD with an explanation of valley fever and our dogs x-rays so we could have a better understanding of what he was going through when we left we knew what was wrong with him; we knew how to treat it; we had all of the necessary medicine to treat him with; we left knowing optimistically that Jack was going to get better the Dr. called twice in the following days to check-up on Jack I will never take Jack to any other place but 1st pet. Rene Hernandez "

 February 12, 2019

" The vet was willing to work with us on the treatment plan- much appreciated!! Also, it was like they read my mind. I mentioned to my husband in the private room that we needed to clip our dog’s nails this week. When we picked her up after the procedure, they had done it for us! That was a wow and much appreciated, as she can be so sensitive with her nails. Thank you for taking good care of her. She seems to be healing well right now. "

 February 12, 2019

" Take a little shorter. "

 February 12, 2019

" Just want to thank you. The doc really educated me abt Birdie's condition. Perhaps we should have stayed for further treatment. Had to put Bird down after we arrived in TX. The trip was damaging. Not your fault but mine. Thank you and bless you all for what you do. "

 February 12, 2019

" Thank you. "

 February 7, 2019

" The caring and compassionate staff of first pet made a difficult experience easier. They are truly a blessing to pets and their families in their time of need. "

 February 7, 2019

" Team was awesome. A little bit of a wait, but that was expected. Highly recommend this facility "

 February 5, 2019

" Nothing. From the time we walked in the door until the time we left we could not have had a better experience. All staff was very professional. "

 February 5, 2019

" When we brought in our kitty, she was not feeling well and my sister and I were very worried, the entire staff was so kind and helpful. They took excellent care of our cat, thank you so much! "

 February 1, 2019

" Both Doctors and the tech staff were excellent, we have no complaints. They let us no what was going on every step of the way and our dog BB is on the mend, most important thing for us. Thanks. "

 January 26, 2019

" Everything was wonderful. I appreciated getting taken back to a room right away, the thoughtful snack basket and the friendliness of the staff. The doctor was excellent; she listened, answered questions and most importantly, assessed and treated an acute issue that had been overlooked by another vet the previous day. My senior dog is already much more himself and I’m so thankful to everyone at 1st Pet! "

 January 26, 2019

" Dr. Lunt has invariably provided fabulous care, I honestly wish we could have him for our regular, fulltime vet rather than our (thankfully infrequent!) emergency visits. "

 January 19, 2019

" You guys took great care of (without judging) my pit bull, Sierra, with so much patience. She doesn’t do well at the vet and I know there are dogs that do worse, but you guys found a way to work through it. Also great communication and great service. From the front feet to the tech, to the head vet there, everyone was very polite and professional. I will be back. "

 January 17, 2019

" There was miscommunication about the billing as there was an incident at the groomers but nothing that could have been done by the staff. Everyone was friendly and able to answer my questions or found someone that could. The follow up call the next day was also appreciated. "

 January 16, 2019

" The staff was very accommodating! Although there was some wait they had snack and beverages. They also had screen available to play some streaming tv; they were transparent on why there was a wait and extremely polite. The assessment of our pet was complete and the doctor took time to explain treatment options. "

 January 9, 2019

" It was a long experience. It might be more beneficial to have more vets on duty on a Friday during the day than just one. The vet was very professional and I enjoyed having her deal with my baby. "

 January 8, 2019

" Very friendly and attentative. I felt more at ease about being there. "

 January 8, 2019

" Everyone was very friendly and concerned about me and my pet. They did an immediate check to make sure my cat wasn’t critical (thankfully he wasn’t), I then had to wait for about three hours to finish up all the tests. They made sure that they communicated what was happening and why there was a wait (one pet was passing, another had to have wounds sutured). I will definitely use them again. "

 January 3, 2019

" I have visited this clinic three times for various reasons.The staff and doctors were attentive,courteous and interacted well with my dog.She is not scared or hesitant when coming through the doors,and that is a big A+.They have all been great "

 January 3, 2019

" I was shocked that First Pet called me a few days after my visit to check up on my dog Khloe. It honestly meant a lot that they followed up to make sure she was doing better. The pricing was very reasonable and I appreciate the customer service provided. "

 January 3, 2019

" Less wait time to get info on our dog. "

 December 30, 2018

" I am so overly impressed with this emergency vet. From the moment I walked in I was greeted by a kind and concerned front desk person. I didn't even have time to sit down before he walked me back into a room with my sick little dog. I was brought snacks and water while the veterinary technician took my information. I was told that my dog would be treated as her own when she took her in the back to have the veterinarian look at her. The individual at the front desk who originally talked to me came back to let me know that he was leaving. He let me know that the two ladies up front where great if I had any questions. That is above and beyond anything I've ever expected. My sweet little girl was brought back to me and I was given a diagnosis with a recommendation to have additional blood work done. At this point I was told that I was welcome to leave with no payment but if I'd wanted to see the vet and have blood work done I would need to pay for that. Which I did. The veterinarian came in explained what she thought could be wrong with my dog and why the blood work she thought was necessary. She gave me a breakdown of every single penny of what I would be spending that evening before she did anything allowing me to decide what I wanted to do and what I didn't. I followed her recommendations and in the morning took my sweet girl to our regular veterinarian. The emergency veterinarian's office sent all of the information of the testing's over to my regular veterinarian's office the next day. Every single person that I came in contact with was kind and considerate and caring. And I could not possibly recommend another emergency veterinarian higher than I could recommend this one. I would gladly drive the 30 minutes to take my pets here if I have the option even though I live at two minute drive from another emergency veterinarian's office. You couldn't go wrong bring in your pets here. "

 December 30, 2018

" no change "

 December 29, 2018

" Amazing!! "

 December 27, 2018

" Thanks "

 December 27, 2018

" Everyone treated my "Bella" with such caring and concern. Thank you so much for taking such great care of Bella and Tootsie! "

 December 27, 2018

" More communication regarding wait time and where we are waiting in the queue "

 December 27, 2018

" I came in on Christmas in the late afternoon. Thank you all for being open first of all. My puppy pulled her hip out of the socket and was in a great deal of pain. Being Christmas we were there well over 6 hours but the whole staff was warm, welcoming and professional. "

 December 27, 2018

" I was overwhelmed at the professionalism, courtesy and compassion that everyone expressed. Very clean environment. They were very busy, but kept me informed and treated me like I was the only one there. "

 December 26, 2018

" You all were incredibly sweet and professional! It felt like you cared more about me and my pet than just seeing us as dollar signs! "

 December 23, 2018

" I'm just happy that everyone makes my dog happy! "

 December 22, 2018

" The care that both staff and the doctor displayed in dealing with my dog was exactly how I treat my dog, very loving, concerned about how he was feeling, careful in handling . It's exactly the kind of care and dedication to animals that I expect of my dog's visits to the vet. First rate! "

 December 22, 2018

" make arrangements when emergenices come in ahead of lesser. so that owners can be more prepared for that eventuality "