1st Pet Vet - North Valley Emergency
1st Pet Vet - North Valley Emergency
520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
1st Pet Vet - North Valley Emergency 520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
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" You guys took great care of (without judging) my pit bull, Sierra, with so much patience. She doesn’t do well at the vet and I know there are dogs that do worse, but you guys found a way to work through it. Also great communication and great service. From the front feet to the tech, to the head vet there, everyone was very polite and professional. I will be back. "
" There was miscommunication about the billing as there was an incident at the groomers but nothing that could have been done by the staff. Everyone was friendly and able to answer my questions or found someone that could. The follow up call the next day was also appreciated. "
" The staff was very accommodating! Although there was some wait they had snack and beverages. They also had screen available to play some streaming tv; they were transparent on why there was a wait and extremely polite. The assessment of our pet was complete and the doctor took time to explain treatment options. "
" It was a long experience. It might be more beneficial to have more vets on duty on a Friday during the day than just one. The vet was very professional and I enjoyed having her deal with my baby. "
" Very friendly and attentative. I felt more at ease about being there. "
" Everyone was very friendly and concerned about me and my pet. They did an immediate check to make sure my cat wasn’t critical (thankfully he wasn’t), I then had to wait for about three hours to finish up all the tests. They made sure that they communicated what was happening and why there was a wait (one pet was passing, another had to have wounds sutured). I will definitely use them again. "
" I have visited this clinic three times for various reasons.The staff and doctors were attentive,courteous and interacted well with my dog.She is not scared or hesitant when coming through the doors,and that is a big A+.They have all been great "
" I was shocked that First Pet called me a few days after my visit to check up on my dog Khloe. It honestly meant a lot that they followed up to make sure she was doing better. The pricing was very reasonable and I appreciate the customer service provided. "
" Less wait time to get info on our dog. "
" I am so overly impressed with this emergency vet. From the moment I walked in I was greeted by a kind and concerned front desk person. I didn't even have time to sit down before he walked me back into a room with my sick little dog. I was brought snacks and water while the veterinary technician took my information. I was told that my dog would be treated as her own when she took her in the back to have the veterinarian look at her. The individual at the front desk who originally talked to me came back to let me know that he was leaving. He let me know that the two ladies up front where great if I had any questions. That is above and beyond anything I've ever expected. My sweet little girl was brought back to me and I was given a diagnosis with a recommendation to have additional blood work done. At this point I was told that I was welcome to leave with no payment but if I'd wanted to see the vet and have blood work done I would need to pay for that. Which I did. The veterinarian came in explained what she thought could be wrong with my dog and why the blood work she thought was necessary. She gave me a breakdown of every single penny of what I would be spending that evening before she did anything allowing me to decide what I wanted to do and what I didn't. I followed her recommendations and in the morning took my sweet girl to our regular veterinarian. The emergency veterinarian's office sent all of the information of the testing's over to my regular veterinarian's office the next day. Every single person that I came in contact with was kind and considerate and caring. And I could not possibly recommend another emergency veterinarian higher than I could recommend this one. I would gladly drive the 30 minutes to take my pets here if I have the option even though I live at two minute drive from another emergency veterinarian's office. You couldn't go wrong bring in your pets here. "
" no change "
" Amazing!! "
" Thanks "
" Everyone treated my "Bella" with such caring and concern. Thank you so much for taking such great care of Bella and Tootsie! "
" More communication regarding wait time and where we are waiting in the queue "
" I came in on Christmas in the late afternoon. Thank you all for being open first of all. My puppy pulled her hip out of the socket and was in a great deal of pain. Being Christmas we were there well over 6 hours but the whole staff was warm, welcoming and professional. "
" I was overwhelmed at the professionalism, courtesy and compassion that everyone expressed. Very clean environment. They were very busy, but kept me informed and treated me like I was the only one there. "
" You all were incredibly sweet and professional! It felt like you cared more about me and my pet than just seeing us as dollar signs! "
" I'm just happy that everyone makes my dog happy! "
" The care that both staff and the doctor displayed in dealing with my dog was exactly how I treat my dog, very loving, concerned about how he was feeling, careful in handling . It's exactly the kind of care and dedication to animals that I expect of my dog's visits to the vet. First rate! "
" make arrangements when emergenices come in ahead of lesser. so that owners can be more prepared for that eventuality "
" They were very busy and still took the time to make sure I was taken care of. They are very friendly. Drs and staff very knowledgeable. I would recommend to anyone. Thank you for taking care of by baby. Thank you "
" People were very friendly. "
" I thought everything was fantastic. The office was clean, and the staff was both friendly and accommodating to our red-zone dog-aggressive dog. I appreciated the military discount as well as the free snack offerings. I especially loved checking-out in our treatment room - it made leaving with our "special-needs" dog so much more convenient. I will absolutely be back, and plan to continue bringing my dogs here for their long-term care! "
" The only thing I would suggest is to lighten up on pressuring owners to spend more money on further testing. I almost spent $500 extra dollars when my cat got better when I got home. Other than that great service "
" Dr. Dahlquist and my triage nurse Brittany were great. It’s one thing to be scared bringing in your companion, but having professional and caring really made the trip hopeful and reassuring "
" Thank you to Dr Wachtel for promptly correcting and removing a staple that was not removed from my dog in Aug. after gastric torsion surgery. She did the new surgery to remove the staple the next day after I brought him in to show the staff the staple that had skin grown over it , and that my dog had been licking at for about a month by the time I could see it and figure out what the problem was. It was obviously bothering him. the tech in august missed one while removing the others, so it had been in him for over 3 months. The vet was very thorough and prompt about offering another procedure the next day to remove it and I appreciate that my dog was properly cared for. "
" Nothing. It was amazing "
" The thing that went very well was the fact that for the first time in 18 months I finally understand what feline diabetes is all about and how to better deal with it "
" When I rang the doorbell and the lady came up to let us in, she audibly said "shit" before she opened the door... like we had ruined her early morning. She then said about 2 sentences to me. (1) "Can we help you?" and (2) "Here, let's go in a room so you can start paperwork; there's one person ahead of you." Those two sentences on their own are fine, but following the "shit" and the lack of introduction, hello, or any sort of pleasantries kind of sucked. I get that it was 5am... I had been up all night with a sick pet and I was just as tired and annoyed as she probably was, but I also wasn't at my job, being the first person the owner of a sick dog had to see. I found it to be unprofessional and downright disheartening. I'm glad the rest of the staff was positive and helpful because I promise this would have been a more scathing review otherwise. Thank you to the doctor and vet tech who helped make a semi-scary situation a lot more comfortable for me and my dog. "
" The wait was extremely long the two times I was there (over 3/4 hrs each time). I understand there were probably more urgent emergency issues than mine...it's just a really long wait in a very cold room with a sick dog. They did check on me once, which was very nice. They also offered me a food basket which was great since I didn't eat dinner and was stuck there for a while. That was appreciated. "
" Our wait time was 4-5 hours wjich was told to us upon checking in, there was a trauma patient. Maybe have an on-call doctor to help lessen the wait time. Everyone was extremely nice. "
" Thank you so much for being patient with my puppers. Dr. Lunt really took the time to make her comfortable with him prior to the exam and x-rays and she did so well! "
" The staff is amazing. Everyone made us feel comfortable. And the follow-up call was truly a surprise. I would definitely recommend you guys! "
" I had over 4 hours to wait. It would have been nice if there had been magazines to read while waiting. Also, the chairs in the waiting area were extremely uncomfortable. The basket of snacks were greatly appreciated. It would have been nice if there had been a coffee/tea making facility. "
" I was impressed at not just how well they treated my injured dog and how they kept coming in to check on her while we were waiting to see the vet but also how they treated me. Bringing in a little basket of snacks and water was a nice extra touch, especially as it was a long night as we waited for the vet and then waited as she was being treated. Thank you so much "
" We came on a very busy day and while we waited a bit here and there, we were treated with patience, caring and thoroughness. Tricia is amazing! She did the initial checkin - temp, etc. - then took cat back for oxygen treatment which did wonders. Cat then strolled around "her room" like she owned it, inspected everything and showed amazing response! Dr. Dahlquist came to discuss findings of exam and steps we needed to take to continue monitoring Ms. Chi. Recommended another oxygen treatment before we would leave and that happened, we paid and came home. 1st Pet followup phone call the next day checked on Chi's continued recovery from her respiratory problem and we were pleased to report on our cat's progress. Cannot thank you enough for being there and caring! "
" Everything was great. I'm so glad that our vet's office (Palm Glen) referred us to you. I wouldn't hesitate to refer friends and family. "
" Everything was great, just wish you were closer to my house. "
" Everything was phenomenal, very professional staff, friendly, and compassionate. I recommend to all my friends. I really appreciated all the help for my Sadie. Thank you. "
" Everybody was super nice. Waited for 2hrs but I totally understand more serious pets go 1st which if I was in that situation I would want that too! Highly recommend! Thanks for taking care of my dog. "
" We are so grateful to the Dr and staff for all their efforts to successfully avoid surgery. "
" Amazing service! I will definitely come back if my vet needs urgent care when my primary veterinarian is closed! This was an awesome experience especially in the middle of the night. "
" Would highly recommend 1st Pet. All of the staff, including the maintenance man were so patient with our dog, expressed concern, seemed knowledgeable and made us comfortable in their beautiful and very clean facility. We will recommend and would use them again. "
" Kaleigh has been phenomenal! I was totally lost on what to do for my pet when so tight on money and they helped me through it all! The staff are just amazing people and totally understanding "
" written instructions re: restrictions on food & water. misunderstood length of time for water. "
" We were impressed by the very caring manner of the whole staff, especially the veterinarian. She was very personable and patient and caring. We also liked how we waited in a room instead of out in the waiting room like most vet offices. We will definitely be back. "
" I would have thought that they would have xrayed 1st begore checking for Parvo. Symptoms were more obstruction issues then Parvo. "
" We are extremely please with EVERYTHING associated with our visit. There is absolutely nothing that I can see that you could do any better. The entire staff, top to bottom, is phenomenal!!! "
" It was a long waiting time but is expected now a days with population explosion. "
" Everyone was so friendly, helpful and thorough. "
" Great Experience. We will definitely be back with our pets. "
" Your facility and staff were the best I have been to. Sorry my pet had to go, but so very glad for the care that was administered. Very low stress environment for my pet and myself. Thanks for taking care of my friend. "
" Too much waiting time. Need to figure out a way to shorten waits. "
" Overall very positive experience. I asked for the X-rays to be sent to my regular Vet and 2 days later they still were not there. Also check out could be a bit more efficient. The Vet was very knowledgeable and caring towards my dog. I would recommend 1st Pet and will use again as needed. "
" My dog is not social at all and he just loved everyone there. You guys made us so comfortable and Kratos was very calm and secure through all of it. "
" Very nice and friendly! I knew my dog was in good hands. "
" We are very happy with Dr. Lunt "
" Extremely long wait for the vet to initially come into the room. I actually thought they forgot I was in waiting in the room with my cat. Excellent care though.....very worth waiting for. "
" I was so frantic needing to bring my newborn puppies into the emergency room at 2:30am to get a stitch put into their freshly docked tails. They were so friendly, efficient, and helpful. Would definitely go there again! "
" Everyone was so helpful and understanding "
" There was a little confusion about the paperwork I needed to complete because I had been in before. Other than that, the team and support was excellent. "
" I had to wait quite a long time for the doctor but I guess that is expected. Everyone was very friendly, however, I had to explain everything 3 times from the intake, the tech and then the doctor. Denica was very nice, patient and took her time to listen and examine my cat. She was very knowledgeable and I felt confident in her assessment of my cat. She did not push any extra tests on me at the time and gave me the options to decide what to do but had some very good advice. She was right on her diagnosis of what was wrong with my cat. The next night he came around and started eating and being his normal self. I would take my animals back here in case of emergency, however, would be nice if prices were a bit lower so people can afford care for their pets. "
" I was extremely impressed with the care my pet received during a cardiac emergency. Dr Lunt was fabulous! Although I hope we never have another emergency, if we do we will absolutely see Dr Lunt at 1st Pet Vet. "
" Very honest gave choices and very supportive!! Pricing very reasonable. Staff memebers and Doctors very caring of our dog and time situation. We will be patients for life!! "
" Be closer to my home! You’re 11 miles from my house but definitely worth the drive. I am always impressed in every way possible when I visit your facility. "
" Everything was wonderful, lots of waiting, but I know there were other pets in worse shape than Mitzi was, so understandable. Very kind and caring staff. "
" When I originally called the person on the phone told me I would have to wait 2 hours for my pet to be s en but when I brought him in screaming they took him right back. "
" Everyone that helped us was very caring for our pet. Will definitely recommend. "
" Shorter wait time. However I know it's an ER "
" You were very calm and friendly as I was freaking out and brought me the basket of goodies that I forgot ro help me relax. Very help. Its very had when thats my baby I had since 8 weeks and she is now 12 and I couldn't do anything for her. "
" When recommending a prescription food, please give us a prescription number. When providing a Bordetella shot, make sure it's not listed as a Booster. Otherwise, always a great experience and very friendly staff. "
" my son and daughter-in-law brought my babies in. McClaren had already expired but the doc was able to examine him and figure out what was going on with Cassie - and she is doing much better. I am forever indebted to you for you caring. "
" Everything went very smoothly! Meiko is feeling much better, loves his new food that was recommended and is back to his self. Thank you for taking care of us! "
" Just a long wait in the room. But with it for such a great experience. They didnt under react or over react to my dogs need. I thought the prices were fair. "
" Very pleased in every way. My Valentino was treated with respect and care he deserves. "
" Our vet and technicians kept us updated as much as possible, which is something we appreciate so much. Not knowing if our dog was going to be okay was very difficult to deal with and they really took good care of her. "
" Everyone was fantastic! Great customer service and everyone did so well with my barking german shepherd. Thank you!! "
" Great fast service "
" Very nice facility and friendly and efficient staff. "
" Everything was just fine on our last visit. I was told initially by the front desk staff that I might have a long wait but, I'm happy to say, we were in and out in less than half-hour. Better than I expected. "
" Nothing at all...no complaints...excellent staff and Doctor Lund was wonderful. "
" A great visit, I just wish it wasn't for the purpose that we were there for. The staff, no I will call them Team, were the best group of vet care people I have ever been around in my 60 years. "
" Every thing was fine, but I am just so sick of doing surveys after every visit any where!!! "
" Absolutely amazing!! So sweet and helpful!! "
" It was our first time there and I was very happy with how your staff handled my dogs emergency. ALL the staff were super friendly and greeted us with smiles. It was a further drive for us and IF we ever need to go anywhere, I would definitely visit this location again. The snacks were a plus for my kids as we were there for some time for the emergency. "
" i wouldn't consider any other place for my little dogs. Great staff! Knowledgable and friendly. Thank you!! "
" The staff was absolutely wonderful and kind. I would definitely return for the excellent care and service. "
" Everything was perfect "
" thank you for taking immediate action on my dog that was having stomach bloat. A life or death situation where time is critical. Your facility is beautiful , and everyone was very nice. I would recommend your facility to all my dog friends. "
" You everything you needed to do help my dog thank you "
" Just acknowledging that our dog was not ok and trying to find a solution without us having to spend a bunch of money we didn’t need to spend. Saying we didn’t need to do x-rays, etc that wasn’t needed. "
" Sooner evaluation by Vet. We waited 3 hrs prior to evaluation. Expense of visit. The doctor and technician were both kind and knowledgeable. "
" I am so impressed how this office is. Clean, great staff, excellent work ethics. I have no problem bring my dog to this office. The only thing i would make different is "the doctor pays the bill". Ha Ha Fantastic office!!! "
" Very friendly staff my dog loved them all!! "
" I’m grateful for how quickly the staff acted upon diagnosing my dog and how friendly everyone was. I felt more than comfortable leaving my dog in their hands while he had to be hospitalized. Everyone was very kind, welcoming, understanding, and thorough. "
" They are not out to perform unnecessary tests/procedures for the sake of making more money!!! The ER doc is Amazing and I’m do glad I went there. Prior to going to first pet I was going to go to Vetmed (that’s where I usually go)but they couldn’t take anymore pets as they were at capacity. Glad they were because I wouldn’t have ever known about first pet. Going there from now on if we have another emergency. Thank you first pet!! Excellent care!! This place is so clean I could eat off the floors. "
" The doctor was very thorough and kind. "
" The snack/water basket was extremely nice. And it was was nice that someone checked on us periodically because we knew we hadn’t been forgotten. "
" Everything was perfect. Every single person who I interacted with was professional and compassionate. "
" Very surprised and attentiveness of the staff and the care that they gave my dog. Also surprised at the bill, it was lower than I thought it would be. Beautiful facility and great staff. "
" Offer payment plans other than applying for a credit card "
" Charge less? "
" No matter what the circumstances of the visit, your staff and Drs are always amazing. Thank you to Dr Lunt for the time he spent with us, and the care he gave my pup. "
" No improvements needed.....excellent all the way around :) Thank you so much! "
" I was very pleased w how well Leila was treated and how attentive the entire staff n vets were to her and to me. "
" Overall was a very good visit everyone was extremely nice and helpful. "
" Dr. Lundt is the best Vet. ever! He kept one of my dogs with valley fever alive with quality of life for two years. He is compassionate to my pets as well as myself. He pinpoints the problems and doesn't run up the bill like other places I have been to many years ago. I would not go anywhere else. He works at night when it is emergencies. It cost a little more but I have no problem with that at all. Thank you very much for taking care of my buddies. "
" We were fortunate that we arrived at a relatively slow time, so we were treated right away. We did have some trouble locating the new facility, but that is more because Google didn’t have an updated address. Perhaps consider mentioning that when people call in. Otherwise, we are very happy with the treatment and the experience! "
" I still have not gotten the x-ray results from the radiologist nor has my regular vet received a copy. "
" From the moment we arrived with our precious Caleb, they took him right away, and Dr. Toncray literally saved his life! We're can't thank you enough for all the care and constant updates we received from the entire staff. You did an amazing job, and little Calebis doing wonderful! Thank you!!! "
" they took the time with my girl due to her being scared of new people "
" The staff here has always been amazing. They've saved my dog three times one, twice requiring surgical care. All along the way everyone there has been incredible. I cannot tell you how much I'm appreciative of the skill and care everyone has provided. Our family is so grateful I don't how how to express my gratitude. "
" This is a great place . They care about every pet that comes in. Very friendly and take time with your pet "
" Great friendly place and helped to calm this worried mama. "
" Everyone was very attentive and took my pet's needs in consideration, what would be best for him. Appreciative of all the help they gave us and the love they showed the baby! Thank you! "
" Nothing should have been done differently. The one thing that went particularly well was that our beloved pet received the necessary care from everyone at the clinic. A very professional and knowledgeable group of people. "
" Very professional and caring "
" Very friendly, kind and compassionate. "
" Front desk staff and doctors showed compassion that we appreciate so much! We didn't receive that any where else! Thank you 1st pet for saving Queens life! She is much more than a dog to us. She is FAMILY! "
" It was after midnight, and the front desk staff was getting ready to go home for the evening; however, we did not feel rushed and they put us at ease. The technician and doctor were also amazing. The beautiful new facility is clean and state-of-the-art. I would love to make 1st Pet my regular Vet! I liked it so much--I would love to work there!! "
" I was pleased with the overall experience. "
" Jamie is a wonderful tech, being a CVT myself I really can appreciate a well seasoned technician. Dr Velez was great too and told me peace of mind is priceless and I really liked that. "
" We were at 1st Pet a long time and were allowed to stay in the same room the entire time so that both the humans and the pet were comfortable during our wait. We were treated like family and we appreciated the kindness shown to us during a hard time. "
" My cat seemed very comfortable with the Vet. Office staff was friendly and were attentive to out needs while waiting to be seen "
" I have not received a call regarding the x-rays that were taken nor a follow-up call as to how my pet is doing. "
" Had such a great experience. The staff and vet were so knowledgeable an kind. They really did a great job, and took great care of Maddy. (and me!) "
" The Dr and her staff were incredible, kind, caring and compassionate. All though we received sad news that our dog was in bad shape and would not be with us much longer. The care was awesome . Our family would recommend First pet to all our family and friends.thank you for make sad situation a little easier to handle. "
" I really appreciated the entire staff from the moment we walked in to the time that we left. I definitely would recommend this plce to anyone who has an emergency situation to deal with "
" This was by far the best veterinary experience I have ever had. The front office staff was attentive, concerned and compassionate. The triage nurse took her time, listened carefully and provided all necessary treatments to keep our pet and family comfortable as we waited for the doctor to come in. The doctors that assisted with care and intervention were wonderful. They were patient, kind, knowledgeable, and took great care of our pet. Our dog is now back home, recovering and resting comfortably. Their discharge instructions were very specific and easy to follow. We left there knowing that our pet's treatment, recovery and well-being was their highest priority. "
" The doctor was great, she saw we were sitting on the floor with our Sasha and she just sat down with us. The only thing that was discouraging was the wait. I know they are extremely busy, however, we were there over 3 hours. "
" Thorough check-up and made him comfortable. Thank you ! "
" I was beyond stressed and when I was in the room I heard the vet tech talking so sweetly to my Zoe girl in the back room. In that moment right there I knew I chose the right place . "
" The staff was awesome and understanding or our pets situation...especially Hannah B ..Rich and Danica....very understanding and communicated with us whenever possible... "
" wait time was very long. More staffing could be used at this office. "
" The only problem we had was the wait. But it was because there were a couple of pets brought in that were not as stable as mine. "
" The technician and doctor alike were both reassuring that my pet would be okay and that they would do all that they could to make her feel comfortable. I’m truly grateful to 1st pet for helping my fur baby in her time of need. "
" everything was good, kind of a long wait time but other than that everything was perfect "
" All of the staff members we had the pleasure of meeting went above and beyond to make my extremely nervous girl feel as comfortable as possible. After some gentle coaxing, she discovered that Cheez Whiz offered by the woman is really yummy stuff (I'm terribly sorry, but I forgot her name). Dr. Lunt and all the technicians showed the utmost compassion towards her, and used such a gentle approach when treating her swollen toe. Although I have been here before with other dogs, those dogs adore everyone. Ruby is my nervous baby who goes into panic mode the minute she steps out my front door. I am deeply appreciative of the Fear Free approach...I can testify, it works! "
" Everything was smooth and turned out well for an early Sunday morning visit "
" We have switched our dogs primary care over to 1st Pet Vet because of the excellent care and response that we have gotten when we have had to visit them on an emergency basis. "
" The attentiveness of the staff was amazing during a very stressful time for our dog and us. We appreciate everything that 1st pet did to assist us with our dog. We look forward to 1st pet taking care of our dog in the future. "
" We went in for an emergency visit and waited 3 hours. Everyone brought us water, explained why it was taking so long and felt like we were taken care of appropriately. The tech took my dog to get a pain injection while we waited so he wasn't suffering. Big kuddos to everyone! "
" Dr. Lunt is incredible. He immediately understood the problem without trying to do anything extra as he knew Tavie was in severe distress. The problem is recurring with her so we know what needs to be done so when he did the right thing it was a relief. Many times we have had to go to a vet we don't know (travel a lot) and most of the time the vet is skeptical of what we know so again to have Dr. Lunt so in tune with our pet has made you our "go to" vet! He also told us what to do the next time to try to stop the problem before a visit is needed. Can't say enough nice things about your staff. And because Tavie is now 18 1/2 years old we aren't traveling anymore... "
" When we brought our dog in, there were a lot of critical cases in as well, and they made sure he was comfortable and stable while we waited. The staff did amazing, especially considering how busy they were. And they didn't try and upsell or do unnecessary tests which made the whole process less stressful. "
" Always a very friendly and helpful staff! "
" I will not take my pets anywhere else now! This place is amazing and the staff are fabulous! "
" Everyone is so kind and caring "
" Nothing. Everybody was great and I felt at ease in a stressful situation With my dog "
" Felt that the staff really cared about my pet, very understanding and caring. "
" You were able to fit us in and quickly - much appreciated. Our little Tommy hurt his leg and needed X-rays. We couldn't get Banfield to see us.. really disappointed in their service lately. Thank you so much for your awesomeness! :) "
" Dr Harrigan is exceptional is all aspects. She is thorough and I greatly appreciated her concern and follow up on the blood test. She further followed up several days later on Bella's progress. While very professional she brings such a warm and carding aspect which made a stressful situation that much easier. Do not lose her!!! "
" Everybody was very nice and caring - this is my 3rd visit to this vet clinic and I have been very happy with the service each time. "
" The whole visit was great. They triaged my dog before asking for payment information, which made a very good impression on me. I was wary of being price gouged because 24 hour places sort of "have you," but I thought the price was fair and the doctor, the tech and front office people were cheery and sweet with my animals - even at midnight. Today I called in to ask a question about the medication they gave me, and got a very fast response. I would definitely recommend and return to this location. "
" Great Experience. We really appreciated Richard, he was so friendly and sweet to our puppy and took great care of us! "
" I've been coming here for years for emergency calls. You guys are ALWAYS great. If our regular vet ever retires, we'll be a regular, non-emergency, client of yours. "
" It was wonderful that the staff listened and not assumed they knew my animal better than me. "
" Everyone truly cares about my pets health and well being and informed on how to enrich my pets quality of life. "
" To be honest, this experience could not have been any better in my opinion. My daughter and I were both heartbroken, the day before coming to this ER we found out our 18 month old lab mix that we rescued will need 4 major surgeries to correct her hips and knees. At that same visit she had a small cyst removed and we were concerned about the appearance of and it just happened to be on Friday night. After calling a few ER clinics that reported multiple hours of wait times we called North Valley ER and spoke to a very nice woman on the phone, which already was a step up from the our prior calls, she said the wait was maybe 25 minutes so went right over. From the moment we walked in, the staff could sense our stress and our (ummm...what happened to your bad hips and knees) pup well, she acted like a wild bull getting ready for competition, she loves other animals even when she sees them on TV and probably thought she was going to a party! The staff was awesome, a couple ladies helped to calm her down, while one listened to my concerns and gave me information to assist me with financially caring for our fur baby and her upcoming medical costs. I was still working on my paperwork and within 10 minutes of walking into the clinic we were in a room and waiting to be seen. Only 5 more minutes and a sweet female doctor ( sorry wish I knew all the names) came in and examined our pup and reassured us that she would be fine. She was a doctors assistant and did ask us if we prefer to get a doctors opinion but both my daughter and I felt 100% comfortable with her diagnosis and care. I was completely shocked when I went to check out, in disbelief when they told me my bill was only $34.66! "Wait, what, but it's Friday night this is an emergency clinic, its not like $200?" No, they just smiled and laughed with me as I was still in disbelief and said it was only $34.66. Basically what I paid for was the cone that my pup left with, which I opted to get there rather than make another stop on the way home. It is not often that you leave somewhere and feel shocked by how little you paid for the great service and or product. The entire visit from walking in to leaving had me convinced that there is no other place to go, no other place to recommend. The environment of this clinic is exceptionally clean, the staff goes above and beyond to help and understand your pets needs, like in my case I left with information for researching financial assistance options for the hip and knee surgeries and although I am not sure if I just got very lucky on this particular visit, in and out within one hour, I would certainly wait if that is the case if an emergency should come up in the future. Thanks to all, you are awesome! Bonnie and Sage Stevens "
" I was very scared when I brought my dog in. But your staff is amazing and put me at ease. Everyone who interacted with Sasha was very nice and showed genuine care and concern. I'm so happy that I found you guys! "
" We have used First Vet multiple times with different dogs. Love them. Excellent treatment. Great place to take your pet if your normal vet isn't available. "
" It was close to 3am and we had our 5 year old daughter with us. Our dog had a seizure and you were not only sensitive to our dog, but the fact we had a 5 year old there at 3am. Thanks for everything! "
" The staff and care was exceptional!! My lab was bitten by a rattlesnake. I am so glad we were sent to this facility. "
" We were given advice with compassion for our baby he was not just a animal but a family member whom we love deeply. I will tell others about your center. Keep up your great work for our animals. "
" Dr.Wachtel is amazing, professional, knowledgeable and compassionate. Congratulations in choosing such quality personnel, your staff whom we encountered deserve compliments. Dr Greene also was all that could be asked as an internist and compassionate practitioner. "
" Nothing. Very attentive. "
" There is absolutely nothing you could have done better. One thing that meant the most was just how attentive and caring everyone was. It really made a world of difference. "
" Nothing "
" Shorted wait time. "
" Accept direct payment for Insurance Companies. "
" Lack of updates of time. It would have been helpful to have someone pop in and give me an idea of when the doctor would be available "
" They worked very fast and I didn't have to wait long. "
" This is the only place I take my pet since she was 10 weeks old she is now 5 and we continue to get the best care ever "
" Everything was great and eased my mind "
" We came in on an emergency call. The clinic was very busy to the point of another Dr being called in. They got us in and our Zeke taken back back very fast. I dont know what the vet tech name was but he was AWESOME!! He kept us updated on what was being done. Dr. Lunt came in and he was AWESOME as well. As busy as they were ,they made us feel like we were the only patients they had. Wonderful experience and couldn't be happier!! We always appreciate how the clinic gets us in and taken care of in record time. Great people , and always very professional!! "
" Every staff member we encountered was very pleasant and took the time to answer any and all questions. They explained everything step of the care process and sent us home with very thorough instructions. We left with no unanswered questions (great feeling!) "
" Loved the Doctor! She was especially tentative and caring for Murphy!! "
" The kindness and understanding of all who interacted with us was so appreciated . . . the gentleness with which they handled our Jesse gave me as much peace of mind as could be had in an emergency situation. "
" The exam room wait time was a little long between seeing doctor, waiting for lab results, etc. But the care was great and all staff members were very friendly and professional. It was very nice to have staff members check in on us during the wait times, asking if we needed anything. "
" It was so great to be able to get our dog in immediately and have him taken care of. He is doing excellent. We appreciate the excellent service. "
" Employees were extremely friendly and welcoming. They got my dog in very quickly. In fact, my wait time was just minutes. "
" The entire experience was very traumatic for my family (house fire) the staff was excellent. The vet was the most helpful and compassionate person we dealt with. Thank you very much! "
" This was the second time we needed to use their emergency services. Both times the staff was so kind and patient with our animals and us. Their follow up call the next morning was most appreciated. "
" I can't think of anything that would have made it better. I came in around 3:30 am with a severe eye problem on Keefer. Even though they had an extreme emergency case come in just before I did, they handled that case as well as handling my case in between. At no time did I feel they weren't taking care of my pet. Both the Vet and the tech were extremely caring/ "
" The efficiency of the staff promptness of the doctor and listening to our concerns. Not spending unnecessary money on tests that were not needed. Extremely explanatory and compassionate "
" The vet really knew her stuff. Other employees friendly and efficient. Excellent interaction with me and my little dog. "
" Banfield refused to see my dog due to cut backs and being short staffed , they don't seem to mind taking my money every month for their health plan. 1'st pet took him in right away diagnosed the problem and got it handled. I didn't care about the price but it was reasonable and below their original quote. "
" You all showed real concern about my pet and didnt even get mad about her being alittle overweight which i have put her on a diet and i was really impressed that yall called me a couple of days after i brought in to check on her thank you very much "
" Love 1st Pet everyone was wonderful, The Vet took time to explain things in detail and what to watch and expect with added info to help my kiddo with his condition. "
" This vet visit went very well! All of my concerns were addressed and everyone was very friendly towards both me and my pet. I will definitely be switching to this vet from Banfield! "
" The wait time was a little too long even at 2am. The prices were outrageously expensive. "
" Once Lola was brought back to us, we had to wait quite a long time for the vet to come and explain what they did and what to watch for over the next day. It would have been a better experience to either allow us to sit out in the waiting area or have the vet come right away. Loved the rest of the experience and will be coming back for regular well-dog check ups. "
" I appreciate the way the Doctor gave me options on what to do for my 13 year old dog, Nala has lymphoma and is in advanced stage of it. He didn't push treatment and trying to prolong her life. He just wanted to help make her comfortable until it was time for her to be laid to rest. Thank you Doctor and staff "
" I loved my experience. The techs were so nice and so was the doctors "
" This Vet was very quick and was able to look at our dog within 5 minutes of arriving. "
" The doctor who looked after our pet was especially thorough and kind. "
" The technician was very kind and attentive, as was the doctor. We left feeling a sense of relief. "
" Not a thing! Have always had great service provided from the staff. "
" Excellent service from everyone involved. Very caring and professional. The only drawback was the cost but that's to be expected from an emergency facility. "
" I was there on 10/02/2017 for my beagle - it was around 4:30-5:00 PM. I spend about $440 for the visit. I had to return the next morning - around 10:30-11:00 AM... just 18 hours later and put my dog to sleep (the same dog that was seen the evening before)... that was another $287. I was kind of hoping I could get a break of the fee - since it was totaling almost $730 within 18 hours. :( I was told no. The tech did say they will mail be a paw print of my deceased dog, Peetie. I'm looking forward to that. "
" I was surprised how quickly my kitten was seen on a Sunday. The overall experience was very efficient and they seemed to really care about the well being of my fur-baby. "
" You made it easy on both of us: the cat and me! "
" The tech was really, really great, even though I have a snappy little dog. He went slow with the dog and was very reassuring with the people. "
" Dr Lundz was amazing. My husband was out of town and he has a conference call with us at 4 am. The entire team was great. It was a difficult time but we knew our fur baby was in good hands. "
" The visit could not have gone better- I felt my cat Aquila was in the best of hands with good professional care. Even though the visit took time, I was consistently kept updated; and the diagnosis and discharge information given by Dr. Holloman was concise and thorough- my fears were calmed! "
" I was so happy with the quick & compassionate service I received. My poor cat could not pee & he was taken in right away & given a pain shot & treated. I explained that $ was tight 4 me right now & they worked with me 2 keep costs down. "
" You guys took care of bentley and explained everything perfect "
" You saved Truffles life and through it all the staff also took good care of me "
" You took our baby in the back immediately and helped keep us updated on what the staff was doing. We couldn't have been more pleased with the care she received and how we were treated. Thank you. "
" Nothing. EVERYONE WAS AMAZING FROM FRONT DESK, TO TECHS AND PRYSICIANS. TJIS IS THE POACE YO COME WITH PET NEEDS. THEY TREATED OUR BABY AND US WITH KINDNESS AND COMPASSION. Special thanks to Cara for keeping ask Home, for being accommodating, and for all of your concern. Zack for coming in on the weekend to help out, and Dr. Miller for putting such an emphasis and sense of urgency on finding out what's wrong with our baby and doing it in such a reassuring, confident, gentle way. I feel confident of the care she is receiving, and that's a big deal. "
" The doctor and staff were phenomenal! My husband and I were put at ease leaving Zippy at the clinic in spite of her the very unsettling condition she was in. We also experienced the best follow-up care with the staff calling to check on all of us. The only thing I regret is not being able to answer the calls regarding her condition to let you know she had gotten through everything within a week's time, as promised. We took great comfort in knowing you would always be there for all of us if we had needed anything. Love to all of you and what you are doing for the pets and our community by providing such "top notch" service! "
" Nothing. This was a wonderful experience with friendly, caring professionals. Thank you. The receptionist was polite, friendly, and extremely caring, even offering me bottled water. The tech kept me informed throughout the appointment with updates, and Dr. Harrigan was absolutely terrific. Big smile, very warm and caring with the injured dogs I had brought. What a wonderful vet! "
" All staff very caring during a stress ful time "
" Even though the event that brought my dog to your facility turned out to be minor, your care and concern for my pet was evident from the moment we walked through the door. "
" You guys are amazing....so kind...so gracious.....my dog was "fine"...and you gave me opportunity to have him looked at officially, but he didn't need it......and you charged me nothing! THANK YOU!!! "
" Thank you for saving my dog's life. I will forever be grateful for your staff's hard work. "
" Don't change a thing! Everyone was amazing. Compassionate, caring. Went the extra mile. The Vet herself was PRICELESS to us in our time of heart ache. "
" Wait time is extremely long even after you get into a room. Over all I had a great experience. "
" The visit went very well. You answered my questions, and when I had to do a follow up, you were able to accomplish that with a simple consultation and no extra charges. Thank you! "
" Everything went so very well with my visit with my precious cat, Shadow. I would say just keep on doing what you are doing. All were kind and loving. "
" I have been to 1st pet several times & had great service. This last visit I was freaked out as my dog lost use of his legs & vomitted. Needless to say, by the time I arrived at the clinic he had recovered his mobility but the technician still checked him out thoroughly & gave me advise. There wasn't even a charge as I didn't see the vet! I was reassured & know I will be back there again for other "after hours" situations. Many thanks. "
" There's nothing that could have been done to make our visit better. The staff was amazing! I came in with my dog and two young daughters; my dog was unable to walk on his own so I asked for assistance getting him to and from my car. The tech that helped me was so kind and caring. The office provided free drinks and snacks for my daughter, plus had a safe area available for her to play while I focused on my dog. The staff knew right away what was going on with my dog. It was very scary but they were amazing and answered all of my questions and concerns. "
" Everyone was very kind, patient, and helpful. I felt like everyone cared about our dog. I am completely satisfied with the care. "
" Good communication:) "
" Nothing, all awesome! "
" I appreciate that the Dr. was not pushing me into expensive treatment and by logic explained how right then we could wait and see. "
" There was nothing that you could have done to make my visit better! We received excellent care and hopefully our kitty is on the mend. We did appreciate the explanations provided as to the delay in our being seen as there was a trauma patient that had just come in. Thanks for everything! "
" quick care for my dog. correct diagnosis and proper treatment. thank yopu "
" Our tech was absolutely amazing! She had the best attitude and really calmed me and my dog down! You can really tell she's in the career path she loves! "
" Nothing. Dr. Lundt and staff have taken care of my dogs for years now. I would't think of going anywhere else. "
" It was a little pricey. "
" Everyone did a fantastic job! I have no suggestions...everything was perfect! "
" Everyone showed they loved my kitty. Everyone was professional and even called the next morning to see how my kitty was. Thank you "
" Everybody was very caring during the visit, and the facility was nice and clean. Good information during the visit and discharge instructions. Overall really good experience especially considering the stressful event. It was also great to see a lady bringing in a hurt dog that wasn't hers and they took care of the dog immediately. Only issue is the expensive treatment cost. "
" The experience went very well what I particularly liked was the call from Dr. Harrigan giving full explanation of the ex-rays taken and another follow up to see how DiNozo was by Kat. I would suggest this 24/7 Vet to all owners of loved ones. "
" 1st Pet was amazing...my dog slipped out of his collar when we arrived and was running around the scary parking lot. The staff helped me get him into a room. They provided this doggie mama with a lot of support and care. He was having seizures and ended up spending the night in the hospital. They were able to get them under control, and the doctors explained exactly what we needed to do at home. I am so lucky this hospital is so close to our home. Thank you for caring for my dog and me! "
" After being turned away from Banfield who was overbooked. I got right in and the tech and the vet gave my dog an examination and a recommendation with a price list.i chose the procedures and they gave her fluids and antinasua injection. My dog was feeling better by morning. "
" Very caring staff "
" The amazingly awesome staff makes 1st Pet so great! "
" Communication was awesome throughout the wait and the exams. Maybe some music (I don't remember any)... like coffee house relaxing, calming music. Doctors were helpful in explanations and sincerity! "
" You did everything great my cat is feeling much better was happy that you could see her so quickly as my vet could not see her until next day Thanks So Much "
" Everyone was so fantastic and really treated Charlie like a baby! He was so nervous when we got there and they were so patient with him and really took the time make sure he was comfortable! Thank you so much 1st Pet! "
" The verbal communication with our pet and ourselves was first rate. "
" I would have liked a cost estimate prior to services being performed. Otherwise, my visit was excellent. Requiring emergency services for a pet is an awful situation, and the staff made me and, more importantly, my pet, feel safe and comfortable. "
" I can't think of anything to make it better, as I have always had good experiences with this clinic. Unfortunately, I've had to go in 3 times in the last week, and I am just so grateful that this clinic is there. I admit to being a little over-protective of my furry "babies", and everyone was wonderful. The staff is friendly yet professional, and very compassionate to both me and my pets. I have dealt with 2 doctors there recently, and both have been great about thoroughly explaining what the problem was, what could be done, and then instituting a plan of care. Again, I am so grateful for this clinic being there for us, and thank the staff for their wonderful service. "
" Very friendly staff, some of the directions when we were leaving were a bit confusing about when to begin giving medicine as the technician kept saying to start that evening but it was 11pm and the dog was loopy so we eventually sorted it out. Appreciate everyone's help! "
" I moved to Phoenix 1 year ago after college, and brought my dog out here from my parents home 3 months ago but haven't found a vet yet. My dog was sick and I called one facility that was booked and didn't care to offer me any next availability, and another facility that was also booked and recommend 1st to me because the issue needed to be looked at right away. The team was very kind and helpful from beginning to end. They gave me seveal options and didn't push for unnecessary extra procedures. Being young and new to caring for my pets medical needs with my parents advice I felt very comfortable with all of there suggestions and support. My munchkin was showing improvement in his condition by the next day, and they even called the next morning to check how he was doing. I couldn't thank them enough! "
" I believe they gave me fair options in prices to fit my budget. I also feel they went above and beyond on my dog's emergency care. Very pleased with my experience. "
" I have medical experience but they communicated the triage process well as if I was not a medical professional so I would have understood life threatening cases come first and my dog just needed sutures and sedation with recovery. Dani was a love and Doc probably misses her. "
" Nothing could be improved. I had the most positive experience with the staff. We have a difficult dog, who doesn't do well in the office. And we were made to feel so welcomed and safe. "
" It was all fine, so can't suggest any changes. And overall we were just glad to get quick and professional care for an important member of our family. "
" My second emergency with a pet.. 5 years apart, and the care could not have been better either time. "
" Staff was attentive and very friendly. Even my dog which is very non-sociable seemed to be more at ease than he normally is around people. Thank you for your service. "
" The staff was very professional and understanding when I was very scared about my dog's health. He is doing 100% better after a few days. "
" From the time you walk in the door you are met with friendly & caring personnel. The doctors who took care of our pet were gentle, kind and knowledgeable of the disease that he has and they explained everything in terms I could understand. Thank you 1st Pet! "
" My dog was comfortable "
" I appreciate that you told me what I could do next time this happens to maybe avoid a visit. I felt I could trust you to only treat my pet on what they needed. "
" I am so thankful for the staff at 1st Pet! They made a quick diagnosis and got my little baby dog the treatment she needed saving her life! The staff gave her great care and allowed me to visit during her hospitalization. Every time I called to check on my her progress the front desk staff was always cheerful and didn't care how many times I called. One of the Doctors I spoke with had what I thought was a negative attitude but I do realize he was giving me the worst case scenario. I have been to this location several times now with different pets and have received top notch care each time. I'm grateful for all you do! Thank you 1st Pet! "
" Staff was great friendly and professional and answered all our questions. "
" Everyone was amazing. The Dr. was fantastic! Truly great, I have been to thank him for his help. Unfortunately our dog passed the following day but due to his advice my husband was able to make it home from out of state in time. Thank you. "
" The Staff and Doctor's were Awesome. I wish I could afford to always take my dogs there. Very expensive. But they saved my puppies life. I GIVE THEM 5 STARS ! "
" Everything was great and all of the employees, including the Doctor, were all very friendly!! "
" Office help and personnel very friendly and efficient. Care for my pet was caring and immediate. Very satisfied. "
" ALL good except for the wait which is typical of ER/Hospitals. "
" Everyone was vey friendly and seemed to care. "
" I loved how the doctor explained what was done during the procedure and the reason why it needed to be done. My cat is already feeling better even though she's still sore! She's a happy girl! Thank you! "
" The staff and dr were genuinely caring. The wait time was great too, my pet didn't have to wait long to be seen and helped which was important because he was in pain. "
" Everyone was so nice and knowledgeable. Dr stoneburge(?) was wonderful. She got right down on the floor with our Coco and Coco just loved her. Quite a technique and rapport with animals. Thanks. Great experience. "
" Staff is always friendly and compassionate when I use their services, always in an emergency and stressful situation. "
" 1stPet was great! They saved our Chihuahua's life when she was attacked by a Pit-bull. The Staff was courteous and attentive and kept us up to date several times throughout the night while surgery was being performed. Thank You Very Much! "
" I really appreciated the honesty of the vet. He didn't try to sugar coat anything and that's what I needed. "
" None everything was perfect and found out we can take our pet there for regular care "
" Had a little bit of a wait (2 hrs), but that's to be expected on a Sunday Morning at 7:30am with a 24 hour vet. I was happy to wait my turn. I have had a hard time finding a vet that I like and trust and your staff convinced me that you will now be my regular vet going forward. What a great doctor I had, staff, was fabulous, and just a wonderful experience. Thanks for all the help you provided. "
" Except for my pet being sick, I don't know how anything could be much better. The facility seems clean and well- maintained. The staff is very friendly, yet professional. Everyone has been very compassionate, both to my pet and to me, and communication with me and treatment has been quite effective. Unfortunately, I've had to seek emergency help for several of our animals, and have absolutely no complaints. I'm very grateful to the folks at 1st Pet. "
" None. All you are awesome "
" Very caring and understanding in my time of concern, although I have a primary Dr for my dogs being able to go somewhere at 4:00 AM when needed was really a relief. The level of care was great and they put me at ease. Thanks again for taking great care of my boy.. Harley.. Rich B. "
" Always professional & do everything to make you & your pet comfortable. "
" We left Pet Med on Cave Creek and 101 due to poor service and took our cat to 1st Pet. We were seen right away and felt like our pet was important. The tech and Doc were busy but did not leave us waiting and wondering. They we professional and caring. I have always had a good experience here. The only reason I went to the other ER first is because it was closer to my house. Never again! "
" The entire 1st Pet team took my fears and concerns seriously. They went above and beyond to reasure me and my family that they were going to do everything in their power to safe my fur baby Miss Molly. Well, Miss Molly made it through her surgery and is doing fantastic!! Thank you 1st Pet. "
" What a fantastic facility! Everyone I interacted with was wonderful and they genuinely cared about me and my pet. My doctor was outstanding! I have already recommended the place to friends that live in our area. "
" Everything went perfectly. The atmosphere and staff are totally professional. From what I observed, it is a regular hospital as I know one, except it is for our beloved pets. The Vets are trained and educated DOCTORS! "
" The visit went very well. The tech and vet were very good and informative. "
" I've been bringing my pets here for years for emergency care. They are always the best. Always caring and reasonably priced. "
" The staff and doctor assisted my Mali very quickly and with compassion. I felt very welcome and cared for. Excellent pet care. "
" Bobbie did an exceptional job listening and triaging the condition of our puppy Geordi. She provided explanations of his current condition, what factors may or may not have led to his condition, and a wealth of good ideas on how to handle improving his condition. "
" I was very happy with the care provided. The veterinarian was very confident which allowed me peace of mind that my dog would be ok. "
" I was very pleased that I was in and out of the vet in about 1 1/2 hours. It usually takes a lot longer. "
" The staff who answered the phone was very friendly and accommodating!! I needed directions to the clinic, when I was half way there, and she made sure that I knew how to get there. Really appreciated how the treatment plan was presented, and that "I" got to decide, without any pressure, what treatment was done. Thank You!! Dr Radtke is truly kind and personable! "
" Able to schedule an appointment with ease. Dr. Sullivan was very friendly and informative. She explained things well and was very gentle in her exam of Ori. "
" Including the follow-up care in the original cost statement was wonderful! Came in for the follow-up appt and left without any additional charge. Love it! "
" Everyone was very caring and courteous. They always take the time to explain what they are doing and go through the after care procedures. "
" Better explanation regarding how to administer medication would help. "
" I received a follow up call checking on my puppy, which was very nice. I've also made 2 follow-up calls with questions regarding home care, the staff was friendly, prompt, and very helpful, all my questions were answered. I appreciate the phone advise vs coming in for a 2nd office visit. Thank you 1st Pet!!! "
" Great service... Thank-you from the Gordon family. "
" I had went to another clinic that day and my dog was very sick and they told me there was nothing they could do for her. I rushed her to 1st Pet Vet and they were wonderful. They took her right back and they did everything to try and help her. She is doing great so far and I have 1st Pet Vet to thank for that. You guys are awesome! "
" cutting down on the waiting time to be seen. "
" Nothing...You all were great.. Thank-you from the Gordon family. "
" My dog was in diabetic crisis and they competently, calmly and quickly got her symptoms under control. "
" Staff is super friendly and understanding for your concern, even if it is something small. Can call and ask questions whenever, never make you feel like it's a dumb question. Never met a single person working there who hasn't been delightful!! Love them!! "
" It was a very good experience and everyone there was very kind. "
" Great service "
" Everyone was kind and thoughtful, from the moment we walked in until we left. I felt that the vet really took her time to check my dog. She was patient with my questions, and did a great job explaining our options. The techs were really gentle with my dog and took there time helping her to remain calm. I'm grateful for our experience, and I will return in the future! "
" Overall the veterinarian was very interested and concerned about doing the best care in the best way for my dog. Didn't appear hurried even tho they were extremely busy. Didn't like the wait time and didn't get to spend that time with my dog but understand. "
" The sudden need to see a vet was not anticipated, and when my sheltie and I received such fine attention, and for him, such fine treatment, I have only positive impressions for your clinic. Because I came in on a Saturday morning, there were many, many more severe patients, so our wait was quite long. I understand that; but wonder if the clinic continues to be successful, if it would be wise to consider having more techs and vets on duty during certain hours. I suppose you could chart those busiest times. I am so grateful for your clinic. Currently, my darling sheltie is home and back to normal. My deepest gratitude, Sarah Militano "
" Everyone was great, glad we had such a good outcome "
" Loved the vet tech! Would liked to have had the option to witness - be with pet during injection. "
" All is good keep up the good work "
" I am very, very pleased with clinc. From the minute I walked in everyone was very professional and carding about my dog's condition. The doctor was wonderful, explained everything he had done already and what he was going to if he had to further to insure my dog got the best outcome. I'm so happy with everything I'm thinking of driving the extra miles to have my dogs taken care off properly. I highly recommend this practice. "
" Everyone was wonderful. I was so concerned about my pet, and they accomodated me with a very urgent appointment. "
" You are the vet for all 3 of my boys. Unfortunately I spend a lot of money due to cysts on 1 kitty, tumor removal on 2nd & bladder issues on 3rd but everyone is always so kind & loving with my boys. "
" Everyone was very understanding, compassionate and super helpful. It made a bad situation that much more tolerable! "
" I feel that the staff is exceptional. I won't even let my dogs lick my face but they did! I use this location as my regular clinic because I like them so much! "
" Everything was excellent, I have nothing to change. "
" Thank you for making our first experience positive! We most certainly will be back again! Thank you! "
" Thank you for taking such amazing care of Anakin he was so sick & knowing that your team would care for him made leaving him for the night that much easier. I really appreciated all of the support you showed my daughter since she was alone bringing him in she was scared, overwhelmed & more scared we'd lose our big boy. "
" Terrific job all the way around!! "
" I just love how everyone there is so friendly to you and your pet "
" This was our third experience with NVRAH, the third time you saved our little dog's life. Obviously I would choose to use this facility and recommend it to anyone needing emergency animal care. "
" I was very stressed and worried about my dog and they made me feel much better and was very caring toward my dog and understood my stress! "
" The whole visit went very well. I would come back here if need be. Very professional and knowledgeable! "
" Although it was a long visit, my cat was quickly triaged--and it was non-emergency situation--so I knew I would have to wait for the emergency that came in. "
" absolutely nothing, job was handled splendidly my dog is fine now. "
" Nothing, Thank You For Your Help ! "
" Everyone was so nice and considerate. They gave my dog and i blankets so we weren't on the cold floor. I can't say enough about how wonderful the staff is. You feel welcomed and cared for. "
" Thank you so much for caring for McIlroy (wire fox terrier). She's actually just like herself before all the stitches. Still looking to see how she got injured in the first place. See you soon. "
" All over great experience. Although no one wants to have a pet emergency, 1st Pet Vet made it a much more comfortable situation. I won't hesitate to go there again. "
" They treated Lily as if it was their dog. We are going to make this location our pets new vet. Location is also perfect for us. 24 hours vet is a great thing to have. "
" I felt comfortable bringing my Ernestine into your ER after hearing dr toncray's voice at 3:30 am. I was not disappointed. Second visit with dr stoneberg reassured me to trust you all She got on the floor so she could at eye level with Ernestine... I loved and appreciated that, sweet doc. All tech were amazing as were the front desk gals. "
" Well, aside from my pet being in distress, it was perfect. Excellent care and customer service :-) "
" We rescued 2 abandoned dogs and one was pretty beat up. Someone suggested calling Pets Vet, we did and received EXCELLENT service for our injured dog. I would like to THANK everyone for their prompt attention to our dogs. It made the rescue easy knowing we have someplace to turn to when in need. Thanks again. "
" The entire staff was very attentive. And the plus side was the cleaness of the hospital. "
" Thank you so much! "
" Nothing. Everything was fast, efficient and professional. You made me feel like you cared and were concerned about my sick dog. I will return. "
" We were very pleased at the prompt attention given to Bouncer. She was treated as if she was one of the staff's own family member. Easy to understand explanations were given to us about the tests and procedures. Thank you. "
" Nothing! Everyone we came in contact with at 1st Pet was amazing!!!! I have already raved about them to our vet and friends! Fabulous place to take your pet when you have an emergency!!! :) "
" Notning, well ok maybe be a little cheaper, lol You guys are amazing. This will be where i Recommend all my friends thake their creatures. "
" Maybe a little less expensive. "
" Nothing, the staff were amazing! "
" This was our first experience at an er vet and you have surpassed all expectations. Thank you. "
" When you need to take your family member to the vet now and not wait, this is the place to go. Very caring vet office! "
" There is not a thing I can think of that you all could have done any better. The whole staff was absolutely wonderful. Thank you for taking such good care of our Ginger but also making us feel so at ease. "
" Nothing - this is the 2nd time that we have had to come to you late at night, and both times were great experiences. Thank you! "
" If there was a different sedative that could be used than hydromorphone??, I wasn't prepared for the side effects! Maybe a forewarning would have helped me be ready :) Everything was very good, professional and fast. Glad to have this place close to my house! Thank you!! "
" very stressful situation, my kitty was literally dying when I discovered how ill he was. Today, 4 days later has made a positive turning point and has started eating and drinking! "
" I was very impressed with our experience! "
" Nothing. Everything was great "
" I know of no way to improve upon the expertise of the doctor's, the caring and love provided by the entire staff, and the cleanliness of the facility itself. We will use them again should the need arise. "
" Nothing :) "
" All good "
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