1st Pet Vet - North Valley Emergency

1st Pet Vet - North Valley Emergency


520 W. Union Hills Drive, Suite 105 Phoenix, AZ 85027
Phone: (623) 849-0700
NorthValley@1stPetVet.com
http://www.1stPetVet.com
Services:
Please call for information
Insurance:
Please call for information.
Payment Accepted:
, Major Credit Cards, Checks, Debit Cards, and Cash
Business Hours:
Monday
12:00 AM
-
11:59 PM
Tuesday
12:00 AM
-
11:59 PM
Wednesday
12:00 AM
-
11:59 PM
Thursday
12:00 AM
-
11:59 PM
Friday
12:00 AM
-
11:59 PM
Saturday
12:00 AM
-
11:59 PM
Sunday
12:00 AM
-
11:59 PM

Recent Reviews

 November 30, 2021

" Definitely a traumatic experience but the staff's kindness helped. Thank you to all the staff that took care of my baby and went above and beyond to make her comfortable and keep me informed. "

 November 27, 2021

" Not a thing. "

 November 25, 2021

" All staff took great care of my pup and myself! "

 November 23, 2021

" I am so thankful they were able to help my dog and provide him with the care and treatment he needed. "

 November 23, 2021

" You were all great and I feel my pet was in the best hands!!! Thank You for helping Kalua with his awful allergy attack!!!! "

 November 19, 2021

" We were incredibly impressed by our visit. It was our first time needing an emergency clinic in this area and we thought everyone was excellent. We are so happy to know that such a capable facility is near if we ever have another emergency. "

 November 18, 2021

" Wait time "

 November 16, 2021

" Dr.Kung went the extra mile to help save my Yorkie's life. Thank God for Dr.Kung "

 November 16, 2021

" Thank you for being such a positive group so late on a Saturday. The complimentary drinks and snacks come in handy especially for us that love that to work through our own stress given the situation. All staff were very professional and lovely to interact with, thank you! "

 November 16, 2021

" Nothing could have been improved. From start to finish the experience was excellent. Thank you!! "

 November 16, 2021

" They were all caring and loving for our RANGER! But a warning for everyone Who has a pet, I do advise you to get pet insurance because wow, when something you don’t think could happen to them and it does, what a wake up call! But it was all worth it. "

 November 16, 2021

" I was really pleased with my experience at 1st Pet. From the first person I spoke with on the phone thru the final payment; each person I interacted with was friendly and empathetic, didn't rush me when I had endless questions or required further explanation. I didn't have a chance to see the doctor examine my dog, but she was very thorough when she called after the exam with her diagnosis and recommended treatment. I was even pleased with the final cost as I thought it was very reasonable for an emergency vet visit. I would highly recommend 1st Pet for anyone who needs to care for their pets. "

 November 12, 2021

" Everyone was wonderful! From the person that answered my phone call to the person that checked me out. My cat was well cared for and I understood everything that was happening. I loved the doctor. She was especially awesome! My only hesitation is the cost lol. My cat is worth it but it's still difficult. "

 November 11, 2021

" I so value this clinic as often, esp. when an emergency arises and our Vet has no openings, I can go to this clinic, I am never turned away and the staff is courteous and all exams and issues are thoroughly addressed. No stone is left unturned. I definitely will recommend them. "

 November 11, 2021

" The vet who addressed our needs was so calming and knowledgeable and it really put us at ease. So thank you for your expertise. Our dog wouldn’t be here today if it weren’t for the staff here. Thank you. "

 November 9, 2021

" The wait was very long, but I understand the priority level. "

 November 9, 2021

" I love how you had the basket full of snacks and water. That was really nice. Also I know you guys were super busy but spent enough time with me and my pet and were very fast at taking her back. You guys were awesome!! "

 November 6, 2021

" Had an awesome experience!!!!! Happy with entire staff. Thank you for your love and concern for our fur babies. L. Burns "

 November 6, 2021

" I was so impressed by the facility professionalism of all the staff from the moment we walked in the door. The medical Care was perfect. Glad to know you guys are in the neighborhood. First time using a pet ER "

 November 4, 2021

" The vet listened to all of my concerns and offered several options for care. She explained my options clearly and answered all of my questions. My dog was sen and treated in a timely manner and has been doing great since! Thank you! "

 November 4, 2021

" We were very worried about our dog Murphy, but your care in treating him was wonderful. We even got a call back to see how he was doing "

 November 4, 2021

" This was our first time here and we were very happy with everything. Thank you "

 November 3, 2021

" You all are awesome! I hate taking my pets to the vet, but I love taking them to you! "

 November 2, 2021

" Have more vets working to shorten so my dog is seen within a reasonable time. "

 November 2, 2021

" Since I was very Worried my dog would bite the vet technician, I asked her to keep the muzzle on my dog until she was in my vehicle but when she came out there was no muzzle. I am a big believer that all good dogs bite so I needed The technician to understand that. But besides that, The care from my dog was exceptional and I appreciated them very much "

 October 28, 2021

" Figure out how to shorten wait times. I was a basket case and the person I spoke with on the phone ahead of time was extremely compassionate and comforting to me. When we arrived, the front desk sprung into action and got a pet nurse to begin triage quickly and put us in to a room. The whole staff was just so kind and compassionate. I’m very grateful to all of them for doing what they do! "

 October 28, 2021

" Everything went well. You can expect higher prices for after hours or if they are booked but it's good to know the clinic is there 24/7 for when you need them. Staff was friendly, very clean, modern clinic. "

 October 27, 2021

" The caring and professionalism of the staff was top notch! Dr. Wachtel saved our Sophie after being attacked by coyotes and everyone we dealt with was so ready to assist and attentive. They even brought in drinks and snacks for us during the long wait! "

 October 24, 2021

" My dog was having a severe allergic reaction and we were so scared because his face was swelling up. As soon as we brought him in they reviewed the possible treatment options and took such good care of him. They calmed our nerves and made sure our little puppy was taken care of. Thank you for helping us and our dog Billy! :) "

 October 23, 2021

" While we thank you for seeing us, and taking very good care of our Sadie, and our nearby emergency vets would not see us, we live in Surprise, and this clinic is just too far away to drive! "

 October 21, 2021

" our pet had a time sensitive case, so it was awesome that the staff got him back immediately and started treating him! helped ease our stress and anxiety. "

 October 20, 2021

" It would have been nice if they had offered me a copy of my dog's x-ray so that I could have taken it to his regular vet. "

 October 19, 2021

" I loved the whole staff. From the front desk to the doctors everyone was pulling for Xander my dog. I pulled up and they came right away. They took him back to the doctors. He was on his death bed. The doctor talked to me about him and everything they were going to do for Xander. I went home knowing he was in good hands. Later the doctor called me at home and told me everything they did for Xander. Telling me he still was very sick. The next morning the night Doctor called me. They had my permission to revive Xander. They needed to. That day we went to seem him. He was doing much better. Still sick. That night the doctor told me he was getting better and Xander would come home the next day if he keeps getting better. The next morning the nigh tdoctor called me and said he was so much better and ready to go home. He looked so much better than the day before. He was walking pretty good and alert. He has just amazed us with his recovery. Thank You to the whole staff. Linda Beacom "

 October 19, 2021

" We have come here for emergency for my daughters Cat a few years ago. This practice is also on a list with My veterinarian when they are closed. I did get a small Senior discount. The cost for some of the services are Somewhat high but when you weigh in the fact that they Are open 24/7 and you can walk in. I did call first. As we Did not know what was wrong with my puppy they discreetly Put us in an a room away from others. Very thoughtful. "

 October 19, 2021

" The vet gave educated answers that actually reflected to my dog rather than just guessing with no research like other vets do. "

 October 18, 2021

" Very prompt attention, which was absolutely necessary in this circumstance! "

 October 16, 2021

" You all were absolutely WAY BEYOND EXCELLENT !!! It was an extreme trauma & you provided comfort & the realest care for our BeBe! It was so terrific that you were prepared & met my husband immediately when he arrived w/ our precious doggy! It was above kindness & empathy that you gave Hubby water + snack immediately too & calmed him at his age of 71…..he was so upset !!! You are soooooo COMPASSIONATE !! To update you….we were able to get BeBe’s jaw surgery done the very next morn from your referral of AZ Veterinary Dental ��Specialist Peoria office. They removed the lower half of her jaw, it all went fabulous & she’s home recovering ❤️‍�� now! Hugest THANX for all your MOST AWESOME care! We APPRECIATE your office tremendously & are most GRATEFUL for you!! ������ "

 October 16, 2021

" We appreciated there was capacity for our emergency visit and didn't need to be diverted. The basket with drinks and snacks was a surprise and a very thoughtful touch! "

 October 16, 2021

" I received a text message with a photo of my dog to let me know she was doing ok while waiting to see the Vet. That level of service is above and beyond. Please keep doing this. Thank you! "

 October 14, 2021

" Everything was explained very well. When I asked her to speak up since I am a little hard of hearing, she apologized and repeated what she had said. They allowed me to have my support people come in with me and I was allowed to see him before I left. They followed up a couple of times a day with updates and opinions because of his age (16). They also spoke with my regular vet as a liason sine she knows him so well. In my house we have 3 dogs and 3 cats and have decided that 1st Pe is now our go to emergency vet from now on. Thank you for saving Coco's life. "

 October 12, 2021

" Very nice, friendly, and professional people. "

 October 9, 2021

" I love 1st pet and have brought all my animals here for years and would never go anywhere else. My only issue is the time to wait for emergency appointments. My dog had to come back because of a reaction to her vaccines and they wouldn’t squeeze her in. So I had to do an emergency appointment which was 5 hours total. I understand triage and how emergency appointments work This is how I found 1st pet years ago by using the emergency vet. And stayed with them because they are amazing and all my pet records are there for regular or emergency appointments. "

 October 7, 2021

" Everything was excellent! "

 October 7, 2021

" From our initial call to the follow up days after the staff was amazing! So pleased with our services. "

 October 6, 2021

" I understand that you were extremely busy the day I brought my dog in, so if I could improve on something it would be the timeliness of treatment. "

 October 5, 2021

" We felt that we waited in the room a very long time with no one coming in to talk to us. When the vet came in she explained what our choices were and we totally understood. But it was just waiting in between each person having To come was frustrating. Otherwise we are very grateful to 1stPet for helping us. "

 October 4, 2021

" The friendliest staff made me feel my puppy was in good hands and will be well cared for. "

 October 2, 2021

" Nothing different! N/A "

 September 30, 2021

" While I understand that pet care is 100% out of pocket, the cost of treatment is exorbitant. If I didnt have help from family I would not have been able to afford care. I know this is not unique to 1st Pet, but I wish there was more sympathy given when there is financial hardship. Not everyone has $3,000 or more sitting in their bank accounts. That aside, I am grateful to the staff for caring for my beloved dog and am so glad for the care we received. "

 September 30, 2021

" I really appreciated the compassionate care for Zoe. I felt that everyone I interacted with was patient in answering all my questions and concerns. Your staff gave me complete confidence that Zoe was getting the best care possible. Thank you. "

 September 30, 2021

" Your office was excellent, throughout the entire process. The Chandler location of 1st Pet was not a good experience. I went there, first, because it is closer to my house. I had our dog, who had his eye popped out and bleeding, and I wasn’t even offered towels or painkillers for the pup, before they sent me to your office, 45 minutes away. I was turned away, and when I asked the technician if she would at least call to let you know I was headed your way, she said they were too busy. I was just handed a sheet of paper with your address and phone number. I was honestly appalled. "

 September 30, 2021

" Considering the emergency I have I don't think there's anything you could have done better. Everyone was very helpful and attentive and the clinic was very busy and I know there was a lot of stress for everyone, but all of the employees were very professional very helpful and and did the best they could for us and I'm very appreciative. "

 September 28, 2021

" I liked how quickly we were seen as we were worried about our kitty "

 September 28, 2021

" I was satisfied and have no complaints "

 September 25, 2021

" From the check in to the check out everything was excellent and your prices are great too. We don't live close, but we will be back for our regular care and tell everyone about you!! "

 September 23, 2021

" I stayed with my pet for abount three hours, until she went for testing and treatment. The staff brought me snacks while I waited. "

 September 23, 2021

" The entire staff was kind and gentle. They listened to us and the doctor was knowledgeable and up to date with the current medical recommendations. "

 September 21, 2021

" Everyone was extremely kind and helpful while there with my pet. While you never hope to have to take your fur baby to the ER, I’m very thankful I went to 1st Pet! They were very sweet with my senior cat and very detailed and communicative with me while I waited. The exam room was clean, comfortable, and calming as well! "

 September 21, 2021

" My visits are always wonderful. Several staff members always find in to play with Sunflower while we wait and the vets are always very knowledgeable and go above and beyond to figure out why her issues are. Just love them. "

 September 18, 2021

" We had to drive 1 1/2 hours to get there. We tried a few other places before finding this one. Everyone was to bust to take us. You took us in and we were so great full. Everyone was just so friendly and understanding to my husband, dog and myself. While they were doing surgery on our dog we were thirsty and getting hungry. The door opened and in came a staff member with a complementary basket with cold watts and a selection of snacks. This was so unexpected and greatly appreciated. We hope you know just how appreciative we were for that basket. It made our uncomfortable time just a bit better. Thank you! The Noblias "

 September 18, 2021

" Maybe a follow up call the next day would have been nice but at the same time they said call with any concerns so all in all they took very good care of my pet "

 September 15, 2021

" My Wheaten was bitten by a rattlesnake and my regular vet was closed. Their voicemail referred us to 1st Pet for emergencies. I called ahead and when we arrived they took us right in and attended to us immediately. All the staff was quick to respond, knowledgeable and caring. I was told what could be expected and kept up to date on her treatment, even sending me a picture of her resting. We were lucky and she survived with the good care she received. It was a very scary time, but the doctors and staff were awesome. "

 September 15, 2021

" I came in for an emergency and the front desk person took several minutes to finish a phone call, then helped a woman with a bunch of questions about her bill and no one triaged my pet until another staff member came up and saw us still waiting. "

 September 15, 2021

" I suggested antibiotics for my pet while awaiting the biopsy results. It wasn’t granted. I know my pet best "

 September 13, 2021

" I appreciated how well everything was explained to me and how options were given to me including payment options. "

 September 11, 2021

" Nothing, everything was absolutely great! The staff was attentive and amazing with my dog. "

 September 9, 2021

" I don't think it's appropriate or makes me feel comfortable to have the staff not wearing masks. Most were but the one that was not made us uncomfortable when she came to collect the deposit and got very close to us in order to do so. The woman checking me out, read instructions to the medications, that were in contrast to the print out and bottles, which I discovered at home. I followed the written directions bc I assume the were correct from the doctor but the technician maybe should have read them in advance as well. Overall, I am very happy with the facilities and care provided. "

 September 9, 2021

" The bandage according to the surgeon, was a bit much, too much padding for the wound. Although we explained to lightly bandage the wound as it already appears, and that, added pressure might increase the pain and pressure. The bandage was tight and bulky. It needed to be on for an additional day and a half, so we had requested a light bandage so that the wound could breathe. It became swelled in that day-and-a-half when we returned our dog to his regular doctor on Tuesday. Aside from this visits have always been very well. All are loving and attentive here. No complaints. 1st Pet is a great place ! "

 September 7, 2021

" Everything went well. I really loved the interaction with the Dr. and the way she went through and explained everything to me. She didn't treat me as if I had done something wrong. She informed me of what I could do better. The whole experience was very comforting. My baby is so important to me that her health and wellness is a top priority. I would recommend the facility to everyone. I felt like the entire staff was OUTSTANDING. Thank you and Jackie (my fur daughter) Thanks you. "

 September 7, 2021

" No the visit was very good. Already recommended twice "

 September 5, 2021

" Kind and understanding, as well as, professional and up to date in pet care are all attributes of First Pet Emergency Care! "

 September 1, 2021

" Thank you so much! My dog is doing so much better. I appreciate you guys very much. Love ❤️ Rojo’s mommy "

 September 1, 2021

" I was aware that it would take several hours to get a complete examination and treatment of my cat and indeed, it did. The staff was very helpful throughout. Many thanks. "

 September 1, 2021

" The admin staff was SO incredibly nice. However, the wait time was absolutely ridiculous. Maybe more doctors on the weekends would help? 5-6 hours to glue my dogs cut ear. Also, wasn’t happy with the e-collar we were talked into getting. The moment we got home he shook his head, bandage moved and blood went everywhere. He only shook when wearing the $30 (!!!!!!) cone. I’d like to say we will be back but it’ll be our VERY last resort. "

 August 30, 2021

" I am very happy with the service everyone there gave Toby (my dog) & I. Everyone was so helpful and treated us great. I had already been turned away from to vets offices and didnt know what to do. So much appreciation to the entire staff for everything you do. You treat our beloved pets as if they were your own. Thank you so much! "

 August 23, 2021

" Fast and friendly "

 August 21, 2021

" Dr. Kung was amazing with a dog Clover. She was very through and took her time with the assessment of my dog as well as next steps in intervention and treatment of my dog. Technicians were very caring and attentive "

 August 21, 2021

" Our experience was wonderful. We took our dog because we felt she needed same day treatment. The day was long due to other more emergent admissions. However, we knew she was in good hands while we waited at home. When I became anxious I was able to call and check on our dog and the technician spoke to me to reassure me that our doing was comfortable. After the exam Doctor Kong was extremely thorough in explaining her assessment and treatment. She didn’t recommend unnecessary procedures which we appreciate. I wouldn’t take my dog anywhere else for urgent care. "

 August 20, 2021

" The Vet care service from this hospital was amazing !!! the time spend with this caring group of people was the best !!! I am so glad to have found them, in my time of need for my very old (13 yr old) blue nose pit, was a bright light in my time of stress, not only did they see us really fast but talked me through each and every step of the testing to care for my sick baby. Thank you all for all you do and with all the care and concern for my scary, panic, that I was feeling to help me and her with the issues. God Bless you all, Sincerely C Macias "

 August 17, 2021

" I felt very comfortable leaving Winston at your facility over night. I knew he would be in good hands. The call from the vet with good news was a welcomed relief. The front desk personnel are always very accommodating and friendly. "

 August 16, 2021

" You guys are awesome. I know Pookie isn’t the easiest patient but you were able to overcome his objections! Thank you! "

 August 14, 2021

" I was diverted from three other emergency vet clinics because they were overcrowded. They were able to take me in and even though the wait was long they took care of my dog. They had other dogs that were in life and death situation throughout the time I was there. I was glad that they were able to assess and take the other dogs first considering mine was not immediately life-threatening. They were all very kind and explained why my dog had to wait. They appreciated the fact that I understood that. I would hope yes I came in with a life-threatening problem with my dog, that others would be understanding and let the dogs that need the treatment first get help. The vet still took the time to explain to me what was the best course of treatment. It was a rather stressful afternoon and evening while I was there, and everyone was so polite and so nice and took the time to talk to me. They are wonderful people there "

 August 12, 2021

" Excellent customer service "

 August 12, 2021

" I was impressed by the technician explaining why there was a 7 hour wait. With so much demand, maybe it is time to open another office in this area? "

 August 12, 2021

" They were able to squeeze me any my cat in for a scheduled visit at the last minute, when I know they are very busy. For that I’m extremely great full "

 August 11, 2021

" I am glad that I had the option to drop him off and not wait. They said there were a couple of people ahead of me when I dropped him off at 1030am so I was a bit surprised that they did not get to his issue until 330pm. and he departed at 530pm. I'm guessing that because I didn't wait they put some people in front of him. Communication of this would have been nice but I'm not upset just thought you might like to know my concerns. Thanks for everything. "

 August 7, 2021

" It would have been better for me if they hadn’t made me pay 70% of a procedure that never happened. Even though I have Care Credit, that part put me through unnecessary stress! "

 August 3, 2021

" I am so pleased with you all. You helped my puppy and I am eternally grateful. I asked you to keep her an extra night and you did. I appreciate you all so much. Best ER hospital ever. Thank you "

 August 3, 2021

" Allow the owners to come in with the pet. "

 August 3, 2021

" This is not the first emergency vet we have needed to take our elder cat to - but this is the first time we felt our cat was really cared for and when the vet called to discuss treatment, we could hear the compassion in her voice! She asked questions to determine exactly what our concerns were when deciding on a course of action in the best interest of our cat. "

 August 3, 2021

" The vet and staff were very friendly and competent. "

 August 3, 2021

" Words cannot express the care given to our pup Kingsley by the staff at 1st Pet. They knew his previous condition well and were able to flex quickly to support in making his visit quick and as painless as possible. We are truly so lucky to have found this location and words cannot express how wonderful the entire staff are every time we bring our dogs in. Thank you for everything your team does, and thank you for making our vet experience truly the best we have ever had every single time. Our only regret is that we hadn't been using your team sooner. "

 July 29, 2021

" Everyone is so compassionate and helpful. "

 July 28, 2021

" every single person there was understanding, patient, and kind. I couldnt have taken my dog to a better place. thank you all "

 July 27, 2021

" Everyone was so kind and took great care of Fonzie when he was struggling after surgery. Thank you for your help. "

 July 27, 2021

" The entire process was very smooth and the facility is very clean and well maintained. I would take my cat here again, if the need arises. "

 July 27, 2021

" Everyone seemed to really care! "

 July 24, 2021

" Dr. Michael Schacher was very professional and took the time to explain what had happened to our puppy. We did not get the sense he was trying to rush out of the room or push any treatment onto us. He answered all of our questions and made sure we were comfortable with all procedures and medications before proceeding. "

 July 23, 2021

" My puppy hates vets and here it seemed he didn't want to leave. This isn't my normal vet office and only came in as an emergency and I was freaking out and everyone there was really helpful and kept me calm even with all my anxiety. "

 July 22, 2021

" You made my puppy more comfortable. We followed up with our doctor and Chloe's surgery on that tooth is Tuesday. Thank you for your kindness. We appreciate 1st Pet. Sincerely, Michele & Chloe "

 July 22, 2021

" Thank you for all you did. "

 July 22, 2021

" Liked best: Our pet could wait inside in a kennel waiting to be seen. Another ER vet clinic required us to wait in our car until could be seen, and wait could be hours. I understand the challenges with COVID, but your option was better for all involved. Received a call from Dr Sanchez shortly after we dropped our cat off. Was personable, knowledgeable. Medicine ordered was liquid antibiotic. Helpful that a marker was on the syringe showing us the dosage needed. Also, helpful the vet tech told us was best if give med orally, not on food, since best was to make our cat received her med. Appreciated more antibiotic was in the bottle, to account for spilled, and told us that. Negatives: cost "

 July 21, 2021

" Blaze’s treatment was awesome. It was unfortunate that there wasn’t some break in price given we had to return with Blaze within 48 hours. We would still return if our regular vet was I available. "

 July 20, 2021

" Todo muy bien aunque pienso que el servicio es muy caro 200.00 creo que es demasiado "

 July 17, 2021

" Everyone was very kind and understanding that our girl was afraid and needed help. "

 July 17, 2021

" I love 1st Pet!! Always a good experience when I bring in my dog, Reno "

 July 16, 2021

" From the front desk staff to the technician and Doctor, I could not have wished for better. The staff were empathetic explaining all that Nick my cat was going through. I am forever grateful to the doctor and staff. "

 July 15, 2021

" It's never easy accepting news of your family pets diagnosis. The staff was very friendly. Dr. K was very helpful when going over our kitty's situation. I love how she asked us to let him eat his favorite foods and to prepare ourselves :( She was very professional and sat down with my Daughter and I to explain everything. "

 July 14, 2021

" All's been well since we've been bringing our German Shepherd in. He's treated very well. Doctors and Staff are excellent and quite helpful. Thanks Again ! "

 July 14, 2021

" This was our second time in for a pet end of life situation. We have been so impressed with the professionalism, handling, and caring manner with how the staff does their job. This cannot be an easy thing to do on a daily basis. You guys are the best. Thank you! Todd & Lisa Mast "

 July 13, 2021

" The only problem we had is they released Pedro with the IV catheter still in his leg. We had to return to have it removed. All in all 4 1/2 stars out of 5. "

 July 8, 2021

" It was a little more expensive then clinics in the past, but not by much and the quality of care was well worth the value. "

 July 8, 2021

" The first tech that came in to help us was totally out of line, I understand the urgency but she was yelling at us about a $900 deposit and just ripped him out of our hands without any context and was trying to exit the room with our puppy without explaining anything, was just repeating that she needed a $900 deposit. She ended up coming back with him about 10 mins later and then nobody came back for about 2 hours after that. Everybody else was very sweet!! I don’t remember the first lady’s name but she had short black hair. She needs to learn how to keep her cool and remain calm especially in such a dire situation. I have severe anxiety and she almost made me have a panic attack. As for the tech who discharged us, she was super cool and we love her! "

 July 6, 2021

" Holiday emergency visit and was very busy. I think everyone was doing their best given the situation. I had to leave my dog there because 4 hour wait until she was seen, so didn't experience interaction with doctor. However, the treatment and explanation of what might be going on with her was very thorough, and we have a 2-week follow-up to be sure and for all the tests/labs/medication, etc. everything was very reasonably priced. I will now be using them as regular vet. "

 July 6, 2021

" The Dr. explained the URI and how to use medicines. She took a good amount of her time and was very kind. "

 July 5, 2021

" Nothing really. It was a good experience. "

 July 3, 2021

" So impressed we'll be switching her GP care even though the office is a 20 minutes drive away "

 June 30, 2021

" Overall I was pleased with the service I received! "

 June 29, 2021

" The visit took a long time, I understand that. It's an ER for pets. I was definitely frustrated when it took an hour to get the discharge instructions. We had seen the doctor, treatment was complete. We had already been there 3.5 hours at this point. It was a little ridiculous to wait that long for the discharge instructions in order to leave. I felt trapped and finally had to insist that someone take care of that so that I could pay and we could leave. "

 June 29, 2021

" We had a time sensitive case so it was very nice that our dog was able to be put ahead of other dogs so he could be treated properly. "

 June 29, 2021

" I’m from out of town and the last thing you want is a sick puppy! Your staff were amazing. Made me feel completely comfortable. Mia was well taken care of. I appreciate everything!! "

 June 26, 2021

" Everyone was wonderful, and I have already recommended you to several fellow pet owners. I was very glad to hear that (hopefully) in the near future you are planning on being able to open up your operation more as the Pandemic passes. You have an excellent facility and staff! Thank you ! "

 June 24, 2021

" Great job by the entire team! "

 June 22, 2021

" You were very busy with I'm sure more immediate emergencies, but you still took in my dog and didn't turn us away. I'm beyond grateful. "

 June 20, 2021

" This was a very positive experience for us. I was thankful that we were actually seen in person and not left in our car clueless and scared as to what was happening. The hands on experience was excellent. "

 June 17, 2021

" I love how fast they treated my pet. They explained everything so well and I’m so thankful my dog is doing much better now. "

 June 17, 2021

" This is my Google review I submitted yesterday - We had another really great experience here. Our little girl was hospitalized for 3 nights and the communication was great. I appreciated Dr. Otto the most. Her extra mile kindness during such a hard time, was so wonderful and so appreciated! Thanks to this awesome team, our Trixie has a strong fighting chance for survival. We have 3 dogs, so needless to say; we have been to 1stPet many times over the years for emergencies. While I agree the wait times can be long, (it’s not like they can control how many people show up one time, so I think we all need to have a little more grace in our instant gratification lives) we’ve never had anything but great service here. I would highly recommend this team. Plus they were totally open with the billing as my bill ended up being less than quoted, so I was offered a refund upon picking Trixie up. That’s great customer service. "

 June 16, 2021

" The communication between me and each doctor was good. One thing that you can improve on is making sure all charges are Ready when it's time to discharge. I was sent an email stating I owed More money after I paid over 5k. After I reviewed my invoice I discovered I already paid for that test. I received another email as a reminder to pay For the test after I already spoke to someone and advised I will not be Charged twice. Additionally for the amount of money we pay for our Loved fur babies you should include a follow up visit including staple removal within the 5K already received. That would be an excellent customer experience!! Thank you for helping my Molly, we are still not out of the woods And working on a bowel movement. Pray for us. "

 June 16, 2021

" We drive an hour to have our dig treated at 1st Vet, and if you were further away we’d still come because I believe you are the best place to bring our dog in the Phoenix area. "

 June 13, 2021

" This has been an amazing experience due to my dogs emergency visit. "

 June 10, 2021

" Nothing, I was thrilled with how much help all of the staff were "

 June 10, 2021

" I was impressed with how quickly my pet was seen, diagnosed and treated. I felt the cost of care was very reasonable and appropriate to the level of services provided. I will definitely refer my friends if their pets require emergency care (particularly after hours!) "

 June 10, 2021

" They were excellent. Unfortunately the diagnosis was incorrect (lens luxation), but when I took my dog to the eye specialist the next day, they said that is a very common issue as eyes are hard to evaluate in a pet ER. She was diagnosed with primary glaucoma at the eye specialist. "

 June 10, 2021

" Our entire visit was great! I highly appreciated their care for my daughter who was crying her eyes out. I’m so grateful they stopped to re access before they did surgery and found that our cat didn’t need surgery even though the money was paid and he was prepped. They 100% saved our cats life. "

 June 9, 2021

" Everything was great. Thank you! "

 June 5, 2021

" We walked in and the receptionist took our info and immediately called for ty1age. Before I could set the cage down the lady was right there and took the cat in for treatment. Zero minutes wait - astounding!!! "

 June 3, 2021

" Service is always great, all staff is friendly and attentive, such a peaceful atmosphere. "

 June 3, 2021

" We have brought 3 of our cats in for emergency treatment over a couple of years and you have been wonderful. We appreciate the care that you have for our fur family members! Thank you!! "

 June 2, 2021

" Very happy with the wait time. Quoted 2 hours & took exactly that long to see the vet. The vet was awesome & super friendly. Thank you for getting me in so quick, same day! "

 June 2, 2021

" My boy Krink came in with a blocked urethra which is very dangerous. It was the start of a 3 day weekend and Krink's regular vet was closed. They saved Krink's life by clearing the blockage. They were kind, understanding, and helpful for a very stressed pet guardian. I would not hesitate to return to this facility for future emergencies and would recommend this facility to anyone with a pet. "

 June 2, 2021

" I was really glad that we were able to have an emergency amputation done. I was initially very concerned that were going to have to take her home and schedule another visit because her tail looked so bad, but they were able to work with me and Pixel to get her needs met. "

 May 31, 2021

" Loved the Vet and front desk staff. The night vet tech forgot to meet us in an exam room to bring our pet back. We waited 35 mins before I asked someone to help me because my dog was bleeding in a room. "

 May 29, 2021

" Everybody was SO nice. I really appreciated it. "

 May 29, 2021

" The veterinarian was excellent- she provided a thorough explanation of Remy’s diagnostic results and outlined her differential and rationale for her plan. She was easy to talk to and answered all of my questions, putting me at ease in a scary situation. "

 May 27, 2021

" They were kind, interested in our pet and very professional. If you were open to be our family Veterinarian clinic full time we would switch offices, that's how much we thought of your Pet Hospital. Please thank everyone who treated Kona, our goldendoodle. "

 May 25, 2021

" I was real hesitant going there as I had 2 prior bad experiences (with the same dog) awhile back with techs (not Vets), however, I can say with 100% honesty that I had absolutely no problems with anything for this emergency appointment. Service was fast (faster than I was told or even thought it would be) as was the Vet getting calling me with diagnosis, recommended tests as well as the results. "

 May 25, 2021

" I did not see interaction between Vet and Mr Mulligan. "

 May 25, 2021

" I don’t have any suggestions for improvement. The staff took in our pet, Thorn, after she was attacked by a javelina. They were friendly, professional and really took great care of her. "

 May 24, 2021

" Never got the results from the x-rays "

 May 23, 2021

" The entire staff was top notch. Dr Sanchez was absolutely the greatest! I would highly recomend First Pet to anyone! "

 May 22, 2021

" The care you gave my Lil Dude was wonderful. I am very thankful for everything! I've told all my Friends with pets this is the place to go. Thank you. "

 May 20, 2021

" My only issue was when I called to make the fill up appointment from the emergency visit, no appointments were available for 3 weeks and if I wanted to come in, it would be considered another emergency visit. Also, I asked the person on the phone about the cone they gave us. The invoice says small, but we got a large. The dog could not walk without stepping on the collar nor could she see the ground at all. I actually expected to be told to come over and pick up the small cone. Instead I was told, well, they sell them everywhere. "

 May 20, 2021

" The drop off option made the difference for us. "

 May 20, 2021

" It was nice to be able to speak directly to the staff when coming into the clinic. They were very honest about the extended wait time as the facility is very busy. "

 May 20, 2021

" Very caring people. My dog had a UTI and they diagnosed and I got meds and she is doing 500% better two days later. Been member for three plus years. "

 May 15, 2021

" Everyone there from the reception staff to the doctor was kind, compassionate and caring. It was the best experience one could gave considering the circumstances. The phrase "above and beyond" definitely embodies this team and I would highly recommend to any of my family or friends. "

 May 13, 2021

" The only suggestion would be to remind the tech for intake that we need to remain at the site to sign paperwork even if we are an existing customer (repeat emergency). I didn't think we to repeat paperwork and left to go home like last time.. My fault too for not asking. It wasn't bad to come back :). Otherwise your services we had in March and now for Finnegan have been amazing. Your care, calls and service - even cost are amazing and I would bring him back every time to our location 7th Ave UH. "

 May 13, 2021

" Very satisfied with the great staff you have assembled at this location. "

 May 11, 2021

" Dr. Heather recognized that I'm not an idiot and spoke to me accordingly, which is new in my experience with vets. The conversation wasn't one to celebrate but she offered a full spectrum of treatment, an abridged treatment plan, and answered my direct questions honestly and compassionately. Caesar may still not make it through this but he couldn't have gotten better care. "

 May 11, 2021

" This was our first time but we enjoyed the customer service and friendliness of the staff. I think we would definitely use this service again. Thank you for taking care of our pup. "

 May 8, 2021

" I was very concerned with my pets health. All the staff were very kind and helpful. I had a problem filling out the paperwork on the computer for Bob Cats treatment. I spoke to the staff on the phone and the ladie i spoke to stayed on the line until I completed the paperwork, I was very much impressed with the entire ecperience. "

 May 6, 2021

" explained everything in great detail. "

 May 6, 2021

" We all think our pets are precious but the have the technician bring our very sick old guy out to us and say “ he’s a very sweet boy!” Those were the words I needed to hear at that time! Thanks "

 May 4, 2021

" Everything was great. The only negative was the wait time. "

 May 4, 2021

" Every one was super communicative. Even though the hospital was at full capacity, the staff still took my kitty and did everything they could to figure out what was going on with her. Thank you so much for being so kind and attentive to my fur baby! "

 May 1, 2021

" You guys did amazing with my pup & I appreciate the kindness you provided her and us. Anything I ranked none Excellent was the explanation of the drugs but that’s mostly user error Staff is friendly and always willing to help. "

 May 1, 2021

" I have made 1st Pet my primary vet. Everything is great but I'm looking forward to being able to come into the exam room with my cats. Covid regulations suck! "

 April 29, 2021

" Staff was great on the phone for directions to clinic and appt. Staff and Vet Techs were wonderful. i will definitely use again for my midnight emergencies. Thanks for the great care. "

 April 29, 2021

" Listened to our concerns about our fur baby and presented options that were possible for us to follow at home. "

 April 28, 2021

" Speed of seeing pet and more frequent updates "

 April 27, 2021

" Staff were very friendly and doctors were very thorough. We have been there twice in 2 weeks with two different pets. Very impressed and will be our go to Emergency Hospital...even though it is a 25 minute drive! "

 April 27, 2021

" Everyone was great and communicated with me regarding wait time and what would be done to my dog once she went back to be examined. The doctor was very thorough with his explanation of my dogs diagnosis. I have no doubt my dog received excellent care and would bring her back if needed. My only complaint was the cost of X-rays which was $375. I know that included the charge for reading them but that could be a deal breaker for some people to give their animals the treatment they need. "

 April 27, 2021

" The only thing I didn't like was when the lady that came out to get my dog recommended I took her somewhere else because of the wait time. "

 April 27, 2021

" The long wait is frustrating! I realize that our kitty wasn’t an immediate emergency need, but we needed a vet to administer the care she received. Could another vet on duty have eliminated the 6 hour wait? The front office ladies were very helpful and easy to work with. We will return should the need arise. "

 April 27, 2021

" The care taken to care for my dog was very important to me. "

 April 25, 2021

" The communication we had from the Vet when we initially dropped our dog off was awesome. The vet also left a voicemail after we had gone to bed that was detailed and made me feel confident in my decision to go with 1st pet. The dayside vet’s communication was okay but it was very difficult to get an update midday. We didn’t had a super clear POA from the AM vet but we had been made aware of poison controls suggestions and the night vet’s suggestions for us. "

 April 22, 2021

" We didn’t see the Dr but chatted my phone. He explained well and thoroughly answered our questions. "

 April 20, 2021

" Everyone was so thorough and helpful eith my girl Teeka. Everyone from the front desk, to the vet techs, to the doctors. She had great care while in the hospital. I just wish I could bring her in for her follow-up. It's so booked that I have to go elsewhere. I'm Thoroughly impressed with the amazing team That helped my cat get better. Thank you all! "

 April 17, 2021

" I wouldn't change anything. You guys were so amazing & I couldn't be more happy & relieved. The care provided was impeccable!! Thank you so much! "

 April 15, 2021

" Well obviously I got to bring my dog home. However, I was very pleased to see the patience that evetyone had with me. At no time did I feel stupid or rushed. I love this place. "

 April 15, 2021

" Really like Dr. Larsen. "

 April 14, 2021

" I love how well you communicated with me. I was super nervous about my pups health so I called in to see how she was doing and I didn't feel like I was in the wrong for calling and they welcomed my concerns and put my anxiety to rest. I appreciate all that was done to help my girl, she is already getting back to her normal self! :) "

 April 13, 2021

" The wait was long, understandable that it’s an ER. Price was outrageous, again it’s an ER. "

 April 13, 2021

" We LOVE 1st pet. Our experience was not the greatest, only because we had to wait as long as we did, but this is no fault to the clinic, employees, or vets. However, it was disappointing to not have any answers. I would hope for $662 we would have some sort of diagnosis, not just be sent to another vet. We are fortunate that we can afford that much, but for many that is half of their income. If we were one of those people I would much rather have known what was wrong with our dog. We literally walked out with no answers and were told to go to a specialist. Not even a list of potential what might be wrong with the pet. "

 April 8, 2021

" Dr Lunt and his staff are wonderful. We had to bring our woofie Max in for emergency treatment. They were compasionate and thorough with the exam. Dr Lunt explained the diagnosis and treatment. Fortunately Max was much better when we left. We were very pleased with the experience. "

 April 7, 2021

" I'm going to keep to myself the one thing I was bothered with, other than that everything went well "

 April 6, 2021

" I was not asked to place a perfect rating nor paid to do so. My name is David Arroyo and I learn a lesson and the new meaning of the word Pet / Dog, in the month of April 2021. I was in a position of knowing that my dog may not come home after finding out she had an pyometra infection and with no knowledge of the bacteria that was attacking her system. I was torn, a decision had to be made. What I learn is that the name of word (Dog ) is used all to freely and I gave her a name for a reason ( Anastasia ). She is a member of my family and she deserves to live just as much as I and for that I am great full to had the opportunity to meet the staff at 1st Pet. My family and I can not Thank you enough for all you have done to save her life.. "

 April 6, 2021

" Everyone made me feel more than comfortable to call in and check in on my pup. I really appreciated the photo the tech sent to me when she was hospitalized and was going to be there for a while. "

 April 6, 2021

" Everyone was so helpful. Tricia was the best. She went out of her way to make me and Ruby Rose comfortable. She allowed me to spend as must time i need before i felt it was safe for me to leave Ruby Rose in her care. She clamed my fears and anxiety about what was going on with her. Tricia is awesome. "

 April 6, 2021

" Literally the best experience that it could be! Highly recommend. "

 April 6, 2021

" This was our first visit to you at 1:00 am. Every one was great and took good care of of despite the parking lot visit for Covid. We had been using Blue Pearl as our ER vet and compared to you, they are way overpriced. We will not be going there again and your phone number is now in my contacts list. Thanks for much for everything. "

 April 6, 2021

" Absolutely nothing the staff that night did a tremendous job We are so thankful "

 April 6, 2021

" The doctor that treated my dog and called me directly was excellent. She had a great demeanor, took her time to be clear about my pets diagnosis and treatment. She was very clear about next steps and answered all my questions. Something to work on... after taking my pet for initial vitals and examination it would have been so much more helpful for someone to explain her vitals, or what was happening. After the tech took her, the next person I interacted with asked for payment and was saying goodbye. No one was explaining wait time, next steps or a process. I had to ask multiple times for clarification. It was anxiety inducing and made me uneasy to not feel fully prepped for the next stop in the process. Example... basic language that explains ... “we will take your paper work, payment for exam and the wait time will be... you’ll here from a doctor about next steps and diagnosis.” "

 April 5, 2021

" I thought the clinic did an excellent job, especially given I have a large, powerful dog, but they handled him with care! "

 April 5, 2021

" All of the staff were fantastic! We had a really long wait time but that's obviously beyond their control. Overall we were very happy. Thanks again! "

 April 1, 2021

" This ER is a busy place which means it must be good. Because of Covid concerns I was not able to stay with my dog had to leave her there which was a bummer, so wasn't able to see how they interacted with her or her with them. It took 8hrs from dropping off my dog until I picked her up. There was a lot of time (3hrs) until she was seen, diagnosed and then called with the prognosis and treatment needed. The staff was very friendly and answered any questions.. "

 March 31, 2021

" At this time with Covid not possible. Allow me to come into office and be with Merle. "

 March 28, 2021

" The whole staff listened to my concern intently, I know quite a bit about the situation and they did their own evaluation and came to the same conclusion as I did. I didn't feel like they were brushing off my concern, I know my dog. They took the task to heart whelping a very expensive litter of pups and saving a pups life that I was concerned about and honestly I expected to die. Both pups and mom are well, healthy and happy thanks to this great team. I'm very impressed by Dr. Lunt's abilities as a veterinarian and how he kindly explained the situation clearly. Thank you again, I'd rate this clinic as the Absolute Best in Emergency Medicine in Arizona. "

 March 27, 2021

" You guys were understanding with my panic attack and separation anxiety. thank you so much for helping my baby bear. "

 March 24, 2021

" My dog was hit by a car and he was seen immediately. Thanks! "

 March 23, 2021

" An emergency on a Saturday,I was able to wait at home to be called in, Bebe rested at home until the doctor was available. "

 March 20, 2021

" Outstanding service and attention! Truly the best vet we’ve ever been to. "

 March 18, 2021

" The vet was aware of my limited resources and did everything she could to make sure my Pork Chop had the very best care he needed to get past his issue. I really think they realize just how important these pets are to their owners and act accordingly. I would actually take my dog here on the regular if I did not already have a regular vet. I just may, who knows? Thank you because you are all very special people. Gayle Foster "

 March 18, 2021

" The caring staff and the prompt professional way that we were treated. "

 March 18, 2021

" Nothing. You guys were amazing. "

 March 17, 2021

" Excellent service in every way. Thank you! "

 March 16, 2021

" The staff was very professional. Took excellent care of my puppy "

 March 14, 2021

" The communication was amazing and my kitty was seen very quickly I did not have to wait long. "

 March 13, 2021

" I love how the doctor explain what was going on. Excellent service! "

 March 11, 2021

" I was so fortunate, along with my dog, to find such a caring, professional group of people, even around midnight when I went to pick up my pet after her procedure. They are just tops in my book. "

 March 10, 2021

" We were very impressed with the service from our first phone call to picking up our cat. Great staff! "

 March 10, 2021

" The price to pay for sick pets is awfully pricey with no payment plan "

 March 6, 2021

" All of the staff were very caring and attentive. It was a horrible experience to have to visit your facility, but the staff made it easier. Thank you. "

 March 2, 2021

" Everyone was so friendly and understanding. My baby is super terrified of the vet but I had to bring her in for an emergency. They worked with me and allowed me to participate to try and make the experience as stress free for her as possible. So thank you. It meant a lot to both of us. "

 March 2, 2021

" Nothing really, we were there 4hrs waiting but I'm totally OK with that this time. There were more serious emergencies that needed attended to and my lil dog wasn't the worst of them and I'm grateful for that. "

 March 1, 2021

" Wished I could have helped get my dog in the back, calmed down, and maybe drugged before I had to leave him. Overall, I thought he was going to die from a bad rattlesnake bite but you guys saved him. I'm still paying the bill 6 months later because it was around $3600 but he's alive and I'm so grateful to you. "

 February 27, 2021

" Staff was beyond helpful and kind. Dr. Ryan Lunt was especially great...perfect mix of personable and professional. We did have to wait 3 hours to see him but i understand more critical animals may have had to come first or a large amount of need happened that day. "

 February 25, 2021

" April Kung is simply awesome. "

 February 25, 2021

" Give me the list of items needed for aftercare before I pick my pet up--that would have helped me a lot. I can't think of anything else I would change! "

 February 23, 2021

" After spending $2500 with another emergency vet, we were so grateful to have a doctor who was thoughtful and really tried to understand the possibilities without jumping to conclusions and expecting us to spend thousands more. Because of this thoughtful care, our puppy is back on track and healthy. Who knows what would have happened if we had gone the experimental route? We will definitely let everyone know about 1stPet. "

 February 23, 2021

" Even during covid-19 they took Great Lengths to help Me & My pet.. "

 February 23, 2021

" Thank you for saving Wednesday "

 February 20, 2021

" A lil to expensive on the exam fee otherwise everything went good "

 February 19, 2021

" Obviously we would all love to be able to wait with our pets during emergencies but the staff does a very good job of making you feel comfortable with the drop off processes in place right now. All of the vets and techs I have encountered have been very easy to work with and have taken good care of my fur babies. I will always use 1st Pet for my emergency care! "

 February 16, 2021

" I appreciated that I could drop my dog off as she waited for treatment rather than sit in the parking lot and wait for hours. I thought the costs were very reasonable. Thank you. "

 February 13, 2021

" Getting pictures of my dog were so helpful in letting us know she was being well cared for. "

 February 13, 2021

" The care and attention they have given my sweet Bella was extraordinary and her recovery has been amazing. "

 February 13, 2021

" Everybody I came in contact with from people I talk with on the phone to the text I dealt with outside and then the conversation with the doctor was all excellent. It was very busy today I brought my little Stella and but they still stayed in contact with me while sitting outside waiting. I would definitely recommend 1st pet vet to my friends that have pets. Thank you to the staff again "

 February 9, 2021

" Your doctor was amazingly patient and informative! "

 February 9, 2021

" This is our 3rd visit to 1st Pet. I have always felt listened to and that my pets were in very capable and loving hands. I trust them and have recommended them to others. The cost is always a bummer, I get it but I have spent thousands of dollars here which always stings a bit. "

 February 9, 2021

" My puppy was taken care of and they made me feel secure they were treating her well since I couldn't go in with her. "

 February 9, 2021

" I just can’t believe how above and beyond your team went to make sure both us and our pup understood every step of the process and answered all our excessive questions about treatment billing etc. Words cannot describe how grateful we are for your team truly giving him a second chance and a few more days with his family. We will forever be grateful to your team and can’t stress enough how incredible our experience was despite the extremely difficult nature of why we came in the first place. "

 February 8, 2021

" Change the outdoor signs; should read " BEFORE entering, call this number for Emergency service". Think about it,... "

 February 5, 2021

" We can't thank you all enough for caring for our dog Rosie. The likelihood she would have survived without your excellent treatment is very small. Thank you for your excellent communication regarding her condition and the treatment plan. "

 February 4, 2021

" Everything was great. I appreciate how detailed the explanations were. I felt comfortable and inviting to call as many times as I needed. Thank you so much for taking care of my dog. Best care!! "

 February 3, 2021

" Very good communication with front desk and the doctor. "

 February 1, 2021

" Couldn't have asked for better care for our dog. They understand what pets means when it comes to a family member. Thank you "

 January 31, 2021

" I felt that your staff really wanted to get to know my pet as and individual, rather than treating her like a generic cat. I was in a Lyft car when I came to pick her up, so the staff got her back to me immediately and told me to call for the aftercare instructions once I got home. I did, and the staff member I spoke to took her time and made sure that I understood everything. Overall, it was a perfect experience. "

 January 26, 2021

" The staff at 1st Pet were wonderful! They helped with our dog and showed compassion to us. My husband was not in the best mood when we brought his dog in. This dog is like his child but the staff did everything they could to help him feel better. We really appreciate all of you so much! Thank you for all your help. "

 January 26, 2021

" I've been using this location for years for all of my pets ER visits. They have always treated my pets with care and great treatment. "

 January 25, 2021

" The Dr. listened to my concerns and addressed every one. I was extremely happy with my experience! "

 January 19, 2021

" Best vet ever! "

 January 9, 2021

" nothing could have been better, paying vet bills is very hard but when you go somewhere like here and they treat you as well as i got treated i have no problem paying!!!!! "

 January 9, 2021

" 1st Pet staff was amazing. Dr. Lunt was very thorough and addressed all of our concerns. We are very grateful for the attention and care given to our Rocky. Thank you 1st Pet!! "

 January 7, 2021

" It’s not what you could have done so much as COVID policy making the experience harder to handle. I’m aware that it’s out of your hands. "

 January 5, 2021

" Our little Kona girl was in pain on Saturday night and the staff made sure that she had the appropriate pain medication to be able to let her rest more easily for the rest of the weekend. Her emergency Dr. was able to be in touch with her regular Dr. and it was nice to know that there was communication so that when we took Kona in to her regular Dr. on Monday, her regular Dr. was ready to look at the x-rays and provide us with a prognosis for determining how to move forward with Kona's care. We would definitely recommend 1st Pet and heaven forbid that another emergency happen with Kona or any of our "to come" pets, we would be very comfortable in having them seen by 1st Pet. Thank you all! "

 January 5, 2021

" The only thing I would say is the medication wasn’t cut and I had difficulty cutting it to the right size for my pet. Trying to cut 1/4 tiny pills isn’t easy. LOL "

 January 5, 2021

" Even though Covid has made things more difficult, this was an easy process. I just called from their parking lot when I got there and they came out immediately to get my pet. They communicated very well while I waited and the staff was very friendly and professional. It’s very reassuring to know there’s a 24 hour vet available... Thanks for all you do! "

 January 5, 2021

" Very knowledgeable and excellent customer service the veterinarian was amazing explained everything in detail and called to give me updates and make sure I didn’t have any additional questions. "

 January 5, 2021

" Everyone was so nice and concerned. They actually seem to care! !! "

 January 5, 2021

" Your staff is so friendly! It means so much. "

 January 5, 2021

" Everyone was wonderful and I was able to call and get an update before my pet was seen. I would recommend 1st Pet to anyone seeking emergency services for their pet, thank you so much! Levi is slowly getting better! "

 December 31, 2020

" Considering the covid 19 situation, I was not allowed to be with my pet. I understand that situation, so it did not upset me. "

 December 31, 2020

" Excellent follow up evening and morning, and thoroughly explained the pros and cons of treatment and medications so I could make what I believed was the right decision for my dog and me. "

 December 30, 2020

" I think you are way too busy for 1 vet at a time. It’s too easy for mistakes to happen. My dog has mega esophagus and while there she wasn’t fed. I was told they were all too busy to take the time to feed Lucy the way she needed to be fed. With what I paid this is unexceptional. And I believe it’s because you are saving money by only having one vet at a time in emergency. One of the antibiotics prescribed was way too much for a 7 pound dog. I don’t think this would have happened if the vet wasn’t so busy. I brought a few dogs to you on emergency anc appreciate the ability to diagnose. I went to 4 vets before dr Brian diagnosed Lucy accurately. I’m being told I should bring her back but feel she will have better care here where I can feed her and watch her. I might be making the wrong decision but it’s the best I can do right now in bs bad situation "

 December 29, 2020

" Told me at midnight they were going to give subcutaneous fluid and she should be ready in 30 mins. They called me at 3am to get her. When I arrived to pick up my dog, I called a number of times to let them know I had arrived. After about 15 minutes I got a call asking for an ETA. I told them I was outside. They apologized. "

 December 29, 2020

" I know you had a lot of clients on Sunday however having my pet stay at your facility for 6 hours I felt was a bit excessive. Plus when I called in check on him, the receptionist could not find the technician to provide me with an update. "

 December 29, 2020

" Communicated everything to me despite the fact that it had to be over the phone. They saw my animal as quickly as possible and got a diagnosis. Great care given, highly recommend! "

 December 29, 2020

" The wait was too long. "

 December 26, 2020

" We used the emergency service two days in a row after our dog got bit by a stray cat. The service and attention to her was excellent. Even the waiting times were reasonable. The prices for the care was explained and they did nothing As far as treatment till it was explained and approved. We are going to change our primary vet card to First Pet as A result of this experience. Patricia Thornton "

 December 25, 2020

" The communication was excellent. "

 December 25, 2020

" Dr. Otto was very helpful over the phone assisting in adjusting and beginning the reduction of medications that my little Yorkie is taking on his way to "recovery" from Valley Fever and a collapsed trachea. "

 December 24, 2020

" I use 1st Pet for all my pet's needs. The staff and physicians are wonderful. "

 December 22, 2020

" It took a little longer than expected but I understood why but they took care of my baby very well. I will not take my pup any where else but here. "

 December 22, 2020

" The veterinarian that worked my cat’s case was detailed and professional. I appreciated the plan she put together and that she placed importance on my cat’s case. I would come back to this facility again. "

 December 22, 2020

" I brought my new puppy in for an emergency. She was hypoglycemic due to a parasite and in critical condition. 1st Pet saved her life. I am endlessly grateful for the vets and staff who saved my puppy and eased my worries. I highly recommend this facility to everyone! "

 December 19, 2020

" Thank you guys for helping my dog. I can’t thank you guys enough. God bless and have an amazing day "

 December 19, 2020

" They truly saved our kitty’s life. We rushed in with our cat who was near death and within a few minutes they had stabilized her and gave her the support she needed. I will be forever grateful to the veterinary team that gave us more time with our sweet kitty. I don’t know how long we will have with her, due to an unknown congenital diagnosis, but they gave us the opportunity to get to a specialist, who will help us give her longer term support. Our family is so thankful for the highly skilled attention she received. "

 December 13, 2020

" N/A. Great service and accommodating well with COVID restrictions. "

 December 12, 2020

" I would like to schedule a re-check appointment with Dr. Kirkhope to review medications. Just had one 12-08 but did not have the new cough suppressant. Now I do. "

 December 8, 2020

" All the employees that helped us were very nice and knowledgeable, Got Benji, my puppy back on his feet!���� Thank you ALL. EVA W. Hurtado "

 December 8, 2020

" Well lets see....when i first got there and took dog to the back i started to go outside to pay for my ride and doors wouldnt open and was given attitude as if i was gion to run out on my dog. DDF ont judge a book by its cover all i have to say. "

 December 3, 2020

" You did a great job taking care of our dog!! "

 December 3, 2020

" There must be a way to offer reduced cost! "

 December 3, 2020

" Took great care of my Mia "

 December 1, 2020

" I feel she got excellent care. I would have limed to have her medication in a flavored form "

 December 1, 2020

" Our little Tortie was taken care of by Dr. Schacher. He and his assistant, Bre, took care of our little cat like she was their own. He showed patience as he called us three times after midnight to keep us posted on her conditon and with his plan of care. Thank you so much, we appreciate your kindness in helping her feel much better! "

 December 1, 2020

" Since we could not be there, we would have liked more frequent updates on our pet's condition . We realize they are busy caring for the pets but it was hard to sit at home and not know. "

 December 1, 2020

" You guys were totally amazing for a distraught dog mom! "

 November 24, 2020

" Excellent care. excellent communication. Highly recommend. "

 November 23, 2020

" Overall the best vet I've used. The 24 hour service is unbeatable. "

 November 23, 2020

" As always 1st Pet took excellent care of Challie. They have a good set up to protect from Covid-19 while interacting with pet owners. Wish I didn't have to see you so often though. "

 November 19, 2020

" Cleanliness here was awesome. Everything clean and tidy! "

 November 17, 2020

" I was so happy with the care my baby Kiki, a 12 week old chihuahua, received for an allergic reaction. Her little face was so swollen. They took immediate action and gave her a couple of injections. The entire staff was so caring and friendly. I would not hesitate to take my pets there again, if needed. "

 November 14, 2020

" We appreciate your care of our pet, thank you for easing our minds "

 November 10, 2020

" When I originally called the girl couldn't quite give me directions to your facility. She couldn't tell me what corner you were on and had to check if it was 7th st or 7th ave. I had originally planned on going to Vetmed and they couldn't see us so they recommended you so it wasn't my original destination and I was driving so I couldn't look it up. I would go to you again though vs Vetmed. "

 November 9, 2020

" I didn't have an appointment and was still able to get my pet seen in a timely matter, thank you "

 November 3, 2020

" The availability and friendly stressless atmosphere with my difficult pup was helpful! "

 November 3, 2020

" They were angels that took care of ny dog. I wish the Dr. Kung was our normal doctor and not just an ER doctor �� "

 November 1, 2020

" My Oriental shorthair was very well taken care of. There was just something that non of us as pet owners could do. I feel due to Covid 19,I wished there had been a way I could stay with my cat until the doctor and staff checked him out and treated him. I understand that we must adhere to the recommended directions to protect Covid 19 from spreading to us the pet owner and facility staff. This is an excellent facility to take your unwell pet to. Everyone was wonderful during a very tense and stressful time for my cat and I. This truly is a veterinary facility you can trust. "

 October 27, 2020

" This clinic is amazing, the staff are excellent and the doctor did an awesome job at fixing up my dog. Thanks pet 1st! "

 October 24, 2020

" Everyone was pleasant and very professional. "

 October 22, 2020

" Everyone was very kind and we felt our puppy was cared for while there. "

 October 21, 2020

" You were all so attentive and made sure we were comfortable in our waiting. The vet was honest and upfront with treatment options and opinion. It’s easy to see that you care about your patients and their owners. Very glad we came here. "

 October 20, 2020

" They were upfront with how long of a wait may occur. Very accommodating when I arrived, very friendly and checked in on me while I waited. Ended up not having to wait very long at all. The room was very clean and with a comfy chair. Thank you 1st Pet "

 October 20, 2020

" Well since were all wearing masks and not many are face to face interactions it’s difficult to ask for much of anything different, yet I would have preferred to see the vet face to face (wearing masks) so I could relate better. "

 October 20, 2020

" The staff is so kind. I don't feel like I just left my dog at the vet. I feel like I took her to get loved on by people who can really help her. I worry about her anxiety/stress in unfamiliar situations when I'm not there but 1st Pet's staff makes me feel secure in knowing that she is being given the best treatment (medically and emotionally). Thank you guys for all that you do. I will forever take my pets here, you have my full and complete trust with my fur-children! "

 October 20, 2020

" I really appreciated how the team listened attentively to my concerns and the story of what happened with my pet, they also spoke with her normal vet to get the full picture of what’s been going on. I also appreciated how much time Dr Toncray took to go through things with me. While we haven’t got to the bottom of her problems yet he gave me confidence that things are moving in the right direction. "

 October 20, 2020

" You, as a team, are very efficient, thorough and as fast as possible. "

 October 17, 2020

" 1st Pet has always given my pet the very best care. She has been hospitalized there twice and been seen on a few emergency visits and I have always had great comfort knowing she is in great hands. The Doctors and the Staff treat my dog like she was one of their own. I love 1st Pet. "

 October 14, 2020

" Very prompt and attentive to my pet (Emma). "

 October 13, 2020

" Nothing could of been done differently because you did everything right. I am so much satisfied on how we were treated along with our pet (Jasper). I would really like to thank you all for your concern and treatment. Jasper is so much better and back to his old self again. I can not thank you enough for saving our baby from the poison he ingested. Sincerely Morales Family "

 October 13, 2020

" I would have liked to speak with the doctor after his surgery for more details "

 October 9, 2020

" This vet's office is amazing. They really treated my cat as their own and helped us throughout the whole process. I will forever come back. Even after my cat was out of the emergency room, Dr. Schacker answered every question we had and made himself available for further questions if they come up. "

 October 8, 2020

" Just keep doing what your doing. Your FANTASTIC!! We thank you for all you do :) "

 October 8, 2020

" Could have been a little more clear with discharge/follow up instructions after 1st visit. "

 October 6, 2020

" I couldn't ask for any better service than what I get every time I come in there. You have a great staff that truly shows care. Thank you. "

 October 6, 2020

" You guys were great, as always! My dog and I were both having a very Stressful time, and the entire staff treated us with care and compassion Thank you! "

 October 6, 2020

" I found the staff to be so friendly, especially to my dog. My dog is my everything and the way they treated her meant everything to me, especially since I was unable to be with her due to the current state of COVID regulations. "

 October 5, 2020

" My dog had a terrible experience with our previous vet years ago (Alta Vista Vet) which led to us being very reluctant to take him in. First Pet Vet was amazing! My dog actually came out happy with his tail wagging! We will have no problem bringing him back for future appointments. The staff was very nice, patient and gentle with him (he's 13 yo). "

 October 3, 2020

" Everything went well except not one person explained payment options which is very important because the charges are so high. I am fortunate to know that Scratchpay is an option when you don’t want to apply for CareCredit. "

 October 1, 2020

" Discussed my options thoroughly. It would maybe be nice to have some sort of virtual video visit, since we can not come inside with pets, so owners can still visualize them. "

 September 30, 2020

" The staff was fantastic. The facility was very clean and inviting. "

 September 30, 2020

" All went well. Dr. Wachtel and her technicians took great care of my Sarah. I feel Sarah is getting comfortable with the staff better in her older age, although even being sedated she had the strength to muster up a couple growls before leaving. That’s Sarah’s way of saying I’m in charge still. Thank you all for the great care, as always. Connie Wright "

 September 25, 2020

" I am extremely satisfied that the care team got x-rays of not only Dewey's leg showing the arthritis (the night's concern) but also of his heart. They really maxed out the 5 x-rays and I truly am grateful for that effort. Anytime an emergency comes up is an emotionally difficult time and it's compounded with the large, unexpected expense of tests and the care needed. I've been to different emergency clinics over the years with different dogs. My wish would be that the doctor or technicians would not only offer every test that will help them figure out the problem, but help narrow down which tests will really give the most info to administer the needed care. I know it's ideal to have current bloodwork but we had them use the bloodwork from 1 month ago. We opted to just get x-rays that night and that told us all we needed to know about how to best help Dewey. At least between my husband and I we were able to keep our wits about us to think, "What is really necessary at this moment?". It seems that every emergency clinic tries to pad the bill as much as possible. If word got out that there was one that didn't they would be very popular. Dewey is coming along very well. He would not walk at all when we brought him to you. His back legs were the problem, notably his left leg. On day 5 he started walking around a bit on his own (without us supporting his hind end), moving to a more preferred spot at different times of day. Today, 7 days along he is doing better, able to poop without us supporting his hind end. We have follow-up with his regular vet scheduled in a week. You may post this review only in it's entirety. "

 September 22, 2020

" We are beyond appreciative of the excellent care we received for our dog. It was a scary situation but we felt very confident in the staff's care and were treated incredibly well during our two visits. Our girl did not make it the easiest on everyone as she was scared and of course not feeling well, but they were so understanding and kind to her. The only difference with our visit this time and a previous visit is that we didn't actually see the vet we only spoke to her on the phone, but I am assuming that is because of COVID. Regardless, we are so thankful for all of the knowledgeable, kind staff. "

 September 22, 2020

" Everything & everybody was awesome !! "

 September 21, 2020

" 1st Pet was so caring and kind! We brought our 14 yr old dog in to the emergency care dept and they took great care of her! They explained everything so well and took the time to show us how to do the same at home. Thank you so much! "

 September 19, 2020

" Very friendly and you could tell they actually cared about my dog! Such an awesome place! "

 September 19, 2020

" The Dr. Called me three times, going over everything. I was very impressed! Thank you for taking care of my cat. "

 September 18, 2020

" Our little girl got better. "

 September 17, 2020

" My vet, Four Legged Friends, is still waiting for the records associated with the visit. Other than that, I was (and am) very pleased and appreciative with the service and responsiveness during a very stressful period. Thank you to everyone who helped me and Cooper! "

 September 15, 2020

" I wasn’t able to see the doctor because of the times... however she explained everything and helped to make the cost of treatment stay within the budget set and was still able to help my boy tremendously! Everyone I had contact with over the phone was nice and I believe my boys visit went well! "

 September 10, 2020

" Everything. You took excellent care of my cat Sophie. Thanks "

 September 10, 2020

" I really appreciated the ability to drop off my pet for an emergency exam, as opposed to waiting in the parking lot for several hours with him in the carrier. I was a lot more comfortable with him being taken inside by the technicians for immediate triage, and once ascertained that he was stable, I was able to return home while he awaited the full workup from the veterinarian. Everything about my visit was great, but that factor is what made me choose this emergency clinic over other ones in the area. "

 September 9, 2020

" Actually nothing. Third pet I have had to take in to the clinic in the past couple of months and each time the doctors and staff have been exceptional. Including having to say goodbye to one of our pets. Compassion was amazing "

 September 8, 2020

" Because Triscuit was in severe distress we were able to get her in without a long wait. Very busy Labor Day weekend and short staffed but Doctor and staff did an outstanding job getting her stabilized. During this horrific COVID-19 pandemic, we felt confident Triscuit Was getting competent and loving care. Even though interactions with Dr. Otto were by phone vs in person, she explained every aspect of our beloved dog’s condition, treatment options and care. We are very grateful and appreciative of the care Triscuit got. Sandy Hirt "

 September 6, 2020

" Nothing at all, thank you for all the love and loving our babies and doing your best for them! I greatly appreciate it! "

 August 29, 2020

" Fast, caring, no up-selling. Staff and vet were terrific in taking care of our fur girl. "

 August 27, 2020

" My dog was having an awful allergic reaction from a sting or bite. They got him in quickly and took great care and quick actions that likely saved my baby. So wonderful, fast, and professional. "

 August 27, 2020

" Even though the staff was busy, they were extremely patient with me and provided me updates in a timely fashion. I'll be going here for all my pets' needs from now on! "

 August 21, 2020

" I am continually impressed with this practice. I never hesitate to bring my dogs here! "

 August 18, 2020

" This facility was the fourth one I called on a Saturday evening and I got to take my dog-bitten dog in ASAP instead of eight hours or so later. Because of COVID restrictions, I was instructed to phone-register my pet and drop him off to wait his turn at the facility. I was not told to wear a mask, but I do it anyway. The first personal interaction was with a friendly masked staff member who came out of the facility upon my arrival phone call from the parking lot. She gave me a clipboard with a form to fill out while she led my dog into the back entrance. When I was done with the clipboard, I signaled in through the glass front doors to the masked people at the front desk. A masked person came out to get the clipboard. I then drove home and waited only a couple of hours to get the call from the treating Veterinarian concerning the injury, treatment options, and cost. I was surprised that the price was not much more than my regular vet would have charged. Once we agreed on those issues, he told me to come back and pick up my thankfully-not-too-badly-injured dog. A masked person came out of the back entrance and I paid for the treatment at the back door. Then a masked person brought him out. The normally easily-frightened dog was not traumatized in any way. I thought the entire experience was well-organized and convenient! "

 August 18, 2020

" I am a retired teacher and a tough critic of professionalism. The Vet Dr Hanna Wachtel demonstrated such care and concern of my Miss Kitty. I trust her and I will recommend her to everyone that I know. The staff went out of their way to answer questions and explain everything to me. I can only say, Thank God that this facility was recommended to us. Further questions contact me at 623-521-7633. Liz "

 August 16, 2020

" Everything was explained to me and I felt good about Sassie's treatment. "

 August 12, 2020

" We had a great experience. It was our first time using them and hopefully we won’t have another Emergency but if we do we will definitely be going here again "

 August 10, 2020

" Everything went very well with my visit. I really appreciated all the care and follow up calls from the doctors. You guys are an amazing hospital and I don’t plan on going anywhere else but here for my pet needs. "

 August 9, 2020

" I was extremely pleased with our whole interaction. I don’t have the name of the Dr that treated my dog but I was notified promptly with each step they took and didn’t do more or less without my consent. I consented to what was advised and I was told the cost before the treatment was given. I was very happy with everyone I had contact with. Thanks to all of you. Joyce (Bentlys mom) "

 August 8, 2020

" I appreciated that the staff explained my dog’s care instructions to me in addition to providing me with a copy of the notes. I was so stressed out and worried about my dog that I think I didn’t digest much of what they told me, so the notes were vital. "

 August 6, 2020

" This is an exceptional Vet Practice. Everyone coordinates and does an outstanding job of caring for your pet. I truly believe they treat your animal with loving care. "

 August 6, 2020

" I have been so impressed with the amazing care our little kitty received. We thought our kitty was going to die and he is back with us and healthier than ever!! The staff were so caring and informative. Shout out to Cynthia for sending us pictures during our kitty’s hospital stay. This helped us get through the difficult nights without him home. We live 1st Pet!!! Love the Robinson’s ❤️ "

 August 4, 2020

" Even through we had to put our 14 year old cat, Gracie down last night the staff was amazing. They explained every thing that they were going