Recent Reviews

 September 24, 2021

" I am pleased with the care received. I don't care for the new check in procedure because I have health challenge s that make standing uncomfortable. The machine is repetitive and jumps to response s already answered. "

 September 15, 2021

" I was thoroughly pleased with the superb service provided at Hampton Roads ENT. The service provider, Mrs. Paula Figgs, is kind, personable, and consistently provides exceptional service, In addition, the staff is always courteous. "

 September 15, 2021

" Dr. Howard is the best. Very professional, friendly, and knowledgeable. "

 September 15, 2021

" The sign in portal was very bad. I had to stand with oxygen equipment to answer all those questions. If you are a returning patient, you should be able to list change if needed. "

 September 14, 2021

" The office visit was great. I got to the office almost 20 minutes early. Did not see Dr Jacobson until 12:00 pm, he was an hour late for the appointment. That needs to be improved. "

 September 14, 2021

" Very good visit. "

 September 14, 2021

" Dr. Howard is the best doctor I have ever encountered. Highly recommend! "

 September 14, 2021

" Dr. Jacobson takes his time and is very thorough. He has great bed side manner and I trust him implicitly. "

 September 10, 2021

" They were over booked, long wait. "

 September 10, 2021

" Appointment was for 9 am. 20 to 30 minutes late. "

 September 9, 2021

" Every single service I have ever received from ENT Allergy has been outstanding from the time I have first walked through there doors . That’s what has kept me coming back and telling everyone I see that if they are sick and have allergies go ENT Allergies In Hampton Virginia because they are the best there is . Amazing Doctors and staff "

 September 9, 2021

" Dr. and staff are always smiling ��and happy �� "

 September 9, 2021

" I just didn’t like the new check in process "

 September 9, 2021

" Paula is always cheerful and efficient. It's always a pleasure to have her treat me! "

 September 9, 2021

" Met expectations "

 September 9, 2021

" Dr. Howard and is staff are very professional, and respectful of the patient's time. I seldom have to wait for my appointments. My questions are answered in a manner I can understand. I would recommend Dr. Howard to anyone needing the services his office offers. "

 September 9, 2021

" Out standing I would give a over 10 "

 September 8, 2021

" Receiving 4 appointment reminders is annoying. How many times must I answer yes before you get the message? "

 September 8, 2021

" Very satisfied. "

 September 8, 2021

" None "

 September 4, 2021

" Paula Riggs give excellent care and instructions for home care . A pleasure to work with. "

 September 4, 2021

" Staff from reception to check out was professional and friendly. Dr Lindsay is reassuring and addresses all concerns in an understandable way. His easy going manner inspires comfort and confidence. Thank you! "

 September 2, 2021

" We had a few initial issues with the scheduling, all was promptly resolved. Thank you "

 September 2, 2021

" I had an excellent experience with my doctor, Dr Bacon and the staff was excellent! "

 September 2, 2021

" I am very pleased with my experience with Hampton Roads ENT, Dr. Howard and staff. From reception to the assistant/nurse to Dr. Howard himself, everyone is very friendly and professional. The sense of humor several staff members have is a bonus! I have already referred my husband to Dr. Howard and will be referring anyone else that may be in need of his services. Keep up the great work! "

 September 2, 2021

" Miss Figg is excellent and very professional. I am thankful for her advise. M J Jackson "

 September 2, 2021

" Although extremely busy, this office and the staff are always courteous, efficient, and they make you feel as if you are their only patient. "

 September 1, 2021

" They were very helpful and professional.I would highly recommend them to anyone in need of their services. "

 August 31, 2021

" Today was my second time there and I felt comfortable. Dr. Jacobson explained my procedure I will be having next week and put my mind at ease. The staff is very friendly and Dr. Jacobson has an excellent “bedside manner”. "

 August 31, 2021

" Love coming to your office, the staff is personable and always courteous and helpful "

 August 31, 2021

" Waited over an hour past my appointment time to see Nurse Pratitioner. Generally it is not that bad. "

 August 29, 2021

" The waiting room was crowded. There were too many people on both sides. I realize people have other reasons for coughing besides Covid but there were people coughing. Self checking takes a long time at the kiosk. "

 August 28, 2021

" Dr. Jacobson is a very positive, highly skilled, people person. He answers all questions that I have or, in the rare instant he does not know, he readily admits that. He interacts quite well with his staff, which is vital for a smooth operation. "

 August 28, 2021

" I have been seeing the gorgeous Kelli Smith, Au.D. for years now. She is always so courteous and pleasant. No matter what my concern is, Dr. Smith handles expeditiously. Because she is so proficient in her area of expertise, I feel so comfortable having her as my audiologist. Thank you Dr. Smith for providing great service. "

 August 27, 2021

" Dr Jacobson and his staff are very courteous. They are easy to work with to schedule appointments. They smile and use eye contact when interacting with patients and family members. The clinical staff are courteous and supportive. Dr Jacobson makes me comfortable by explaining procedures. He has a great rapport with infants, children, and adults of all ages. I have recommended this practice to several people and will continue to do so. "

 August 26, 2021

" The receptionist that checked me in was friendly, patient, and very professional given the amount of additional work places on her and other staff due to the integration of a new system. She and coworkers did their very best to handle the patients and a new system. I applaud them, especially the receptionist that assisted me, with keeping everyone calm during a very stressful check in. "

 August 25, 2021

" That whole check in process was a bit of a pain. Is this going to be available to do online prior to appointments like the old system? "

 August 25, 2021

" My doctor was very professional and gentle. My past trauma resurfaced and he acknowledged that trauma "

 August 25, 2021

" Best untuned doctor ever. "

 August 25, 2021

" Dr Howard is exceptionally kind! "

 August 24, 2021

" Complete confidence in Dr. Jacobson. Highly recommend this practice. "

 August 24, 2021

" Efficient and courteous staff and easy check in and short wait time to be seen "

 August 24, 2021

" Exceeded my expectations. "

 August 23, 2021

" It seemed as though all of the front desk staff was new; we had never seen most of them before. And they were slow; and thus backed up checking patients in. When we finally reached the front desk we were told it was due to a new computer system. Even though I had already check in on line, all our ID cards had to be scanned in again (very slowly). Once we got to Dr. Rose, everything was great - it was our first time with her and we were greatly impressed. "

 August 22, 2021

" The doctor I saw was excellent great bedside manner "

 August 21, 2021

" Dr Howard and staff are always friendly and helpful. It takes away a lot of the stress associated with a medical appointment "

 August 21, 2021

" Love the staff and the Dr was excellent I have just seen him twice but very self explanatory he really impressed me his name is Dr Christophel Dr Bacon was my Dr for 24yrs but he is now fixing to retire soon and don't do surgery know more so I am very well pleased with Dr Christophel thank you Dr Bacon But I hate to see you retire but we all have to someday but I sure will miss you 34years is a long time together you just wasn't my Dr but a friend like I hope that will happen to me and Dr Christophel which I can tell it will you know me I am a talker never meet a stranger lololllyes post this I am happy with Dr Christophel you did good introducing me to him happy retirement you will be miss�� love all the staff "

 August 20, 2021

" Once again Dr Patterson and her assistant were able to help improve my temporary hearing loss/discomfort,,,thanks for the very deliberate and professional approach they take to correcting my hearing issues "

 August 19, 2021

" My overall experience was good but I didn’t like the prices for the copayment "

 August 19, 2021

" I did not like the check in process with the new system. It took too long and asked redundant questions. I like to check in online. "

 August 19, 2021

" Kffice was chaotic "

 August 19, 2021

" Best ENT in town! "

 August 19, 2021

" Thank you, very thorough and helpful. "

 August 19, 2021

" Dr G is fantastic! Very thorough "

 August 18, 2021

" Even though I was totally confused. They explained everything step by step. I so much appreciate their patience �� "

 August 18, 2021

" Dr. Christophel was fantastic! One of the most thorough examinations I have had. Very informative and create a strong POC. "

 August 18, 2021

" The waiting upon arrival is long. Checkin was slow, too busy for just 2 attendants. We didn't get called back until 40 min after our appointment time. Other than that, excellent. "

 August 18, 2021

" I know you just got a new system in but I tried to sign in over my phone and it didn't take. I wound up taking up more time than I should have. "

 August 17, 2021

" Very pleased to be a patient �� "

 August 17, 2021

" The entire staff was professional, courteous and assuring. Great people. "

 August 17, 2021

" I really appreciate good medical care. Dr. Howard and his staff certainly provided it. "

 August 15, 2021

" The practice staff was very courteous! Dr Jacobson was very helpful and thorough! "

 August 14, 2021

" There was a lack of privacy at the check-in desks. Every patient's conversation with the receptionist was heard throughout the the waiting room when registering personal information. This aspect is in dire need of improvement to protect patient privacy and security. Please provide patient comfort in this area. "

 August 14, 2021

" The check in process using the new system was abominable! "

 August 14, 2021

" As always thank you for your caring in ensuring of my health. "

 August 13, 2021

" Excellent professional, but friendly office! "

 August 13, 2021

" I am a huge fan of your practice and highly recommend you to whomever will listen to me. The number that was given to me to follow up with my c-pap machine is not in service. "

 August 13, 2021

" I like the explanation of what is going on causing the drainage--and how the medicine will fix it "

 August 11, 2021

" The staff was courteous, helpful and friendly throughout my appointment. "

 August 11, 2021

" I absolutely love this doctors office "

 August 10, 2021

" Dr. Jacobson is a wonderful doctor. He not only knows what he is doing but is also caring. He makes sure he answers all my questions while I’m there. I feel at ease with my medical treatment when it comes to. Dr. Jacobson, Dr. Howard or Dr. Figg. They have always helped me find solutions to my problems in a caring, professional manner. I thank God for letting me be able to find such knowledgeable doctors. Keep up the great work. "

 August 10, 2021

" I have already recommended Dr. Howard to a friend. He is awesome as was all the staff!!!! "

 August 10, 2021

" Very friendly and knowledgeable. Dr Howard and Dr Burton were the Best. "

 August 10, 2021

" Dr. Jacobson is very nice and listens to you. "

 August 10, 2021

" only complaint is wait time. Once called everyone was prompt. Hats off to Dr. R and staff "

 August 10, 2021

" I answered very good to two questions because I want to see how well the prescription prescribed works for the diagnosis given. All in all I would rate it excellent. "

 August 9, 2021

" Very Excellent Care "

 August 9, 2021

" Routine visit. I have confidence in the advice to Dr. Howard. "

 August 9, 2021

" I have no complaints. Very professional office although they were in the process of updating their computer system but everything still went smoothly. I think that I finally found a ENT home. "

 August 9, 2021

" Dr. Lindsay and his staff were very professional. His nurse explained the procedure she was going to do,which made me more comfortable about it. The only down side is I did have to wait a it, but not that long. "

 August 7, 2021

" No additional comment is needed all is good "

 August 7, 2021

" The girl who made my appointment as a last minute. "Sick" call was beyond helpful. She explained the new system and got me in to see the NP even though the walkins were suspended this week. I think he name was Latitia...? Whoever it was who helped me deserves a little recognition! The staff is excellent! "

 August 7, 2021

" Thank you for all you do to for us the patient. "

 August 6, 2021

" I am so impressed with this office! It’s like a breath of fresh air when I go in there! Everyone is so very helpful and courteous. Also very professional! "

 August 6, 2021

" Dr. Rose is an extremely knowledgeable and helpful professional… Who gives very clear and understandable instructions on how to use and get the most out of my new hearing aids. It really couldn’t have gone any better! Ok "

 August 5, 2021

" Appreciate u getting me an appointment so quickly! Thanks "

 August 5, 2021

" Very satisfied with this provider "

 August 5, 2021

" The whole process works very smoothly among the front office personnel, office assistant, and doctor. There is plenty of time to ask questions and get advice for specific concerns. One feels well cared for. Jack Johnston "

 August 5, 2021

" This is the best medical practice I have been to in my 69 years. Everyone I encounter, from the folks on the phone to the person who checks me out, is unfailingly polite, pleasant, and capable. The medical personnel are far above any I have encountered elsewhere, and Dr. Jacobsen is the best combination of skilled, knowledgeable, kind, imaginative, and proficient I have ever known. "

 August 5, 2021

" Dr. Jacobsen and his staff are the best! "

 August 5, 2021

" Dr. Jacobson was wonderful and very thorough. He listened to my concerns and followed through with a thorough exam. "

 August 4, 2021

" Dr Howard is the best!! "

 August 4, 2021

" Fantastic staff and Provider. Highly recommend this practice. "

 August 4, 2021

" Treatment recommendations were clear, concise and on the mark.. "

 August 4, 2021

" Treatment recommendations were clear, concise and on the mark.. "

 August 3, 2021

" I am very pleased with Dr. Jacobson & the staff at HR ENT! "

 August 3, 2021

" Great group!!! "

 August 3, 2021

" Very through exam,more than I expected. "

 August 3, 2021

" Dr. Jacobson is A+ "

 August 1, 2021

" Couple of concerns; 1. One of my issues was the possible relationship between balance, feeling of falling forward, and sinus observation/evaluation was not addressed. 2. Instructions on the nasal spray are missing. Should head be held back when applying? Apply before or after a meal? "

 July 31, 2021

" Dr. Jacobson and his staff are and on every visit have been very helpful. Dr. Michael Jacobson is very knowledgeable and experienced professional. I would recommend his practice to anyone that needs medical help. Thank you . "

 July 31, 2021

" Just waited a little longer than his appointment time "

 July 31, 2021

" They were courteous and helpful from when you walk in the door ..The wait time wasn't to bad,the clinical assistant was courteous,Melissa was great..she was helpful and kind..I already recommended 3 people to your practice .. "

 July 31, 2021

" Wait time to see the doctor was long. 40 minutes past my appointment time. "

 July 31, 2021

" Dr.Jacobson' speedy response to see me after my hospitalization for 10 days at Centers Medical Center was truly comforting and also put my wife at ease. Your staff in terrific and highly professional and I for one are so glad we have such medical professionals in our area. Outstanding, Outstanding Organization!!! "

 July 30, 2021

" My issue with my ear was resolved and I am very happy about that. "

 July 30, 2021

" The team spent all the time necessary to address my problem and try to find solutions. Testing was immediately done, results were immediate and a plan was made going forward. Fantastic group of highly professional people who were also kind, courteous and friendly. Could not have received better care anywhere!! "

 July 30, 2021

" Receptionist had her nose buried in paperwork when I walked in and seemed annoyed that I was checking in. "

 July 30, 2021

" I saw the allergist today and this young lady is pphenomenal. I had to get environmental and food allergy testing- quite daunting. Don't remember her name but she light skinned black woman with braids pinned up. She is a jewel! Made my process comfortable and calming. "

 July 30, 2021

" Great doctors, great office "

 July 29, 2021

" Beverly is the best. "

 July 29, 2021

" Dr. Rose has the right touch. She did an outstanding checkup on me "

 July 29, 2021

" Dr Jacobson is the best! "

 July 28, 2021

" Angela and Kelli are knowledgeable and extremely helpful! Professionals that I highly recommend! "

 July 28, 2021

" My visits are always amazing! From the time I walk in the door until I leave the building, EVERYONE that I come in contact with is 100% pleasant, friendly and so helpful! I wish all medical appointments could be this " comfortable"...And as far as Dr. Patterson and her assistant, nothing but praise and appreciation for both of them! Dr. Patterson is amazing....always explains everything and answers questions....she always seems genuinely concerned! I would gladly recommend your practice to anyone! "

 July 27, 2021

" Beverly Paterson DNP was excellent and despite the fact that I am a physician and knew my own diagnosis prior to he scoping my sinuses; did an amazing job. I am now seeing her since Dr. Bacon only seeing patients a few days a month. I miss him so much but Beverly Patterson is grey and highly recommend if can’t see a physician. Knows her stuff 100%. Thanks Dr. Patterson. As a physician in Emergency Medicine I have so much respect for your knowledge and dedication to HRENT patients. Thanks Dr. G "

 July 27, 2021

" Dr Jacobson and his team were very attentive, sensitive, and informative with regards to my daughters medical condition and the plans to move forward. I greatly appreciate the time they took to make sure we knew of her upcoming surgery and all that will be involved. "

 July 27, 2021

" The nurse practitioner and staff was very helpful in situations,I was able to get the answers I needed and was treated with great care.thank you all for your help.I if asked I will tell people about this office. "

 July 23, 2021

" Received good results "

 July 23, 2021

" Once again HR ENT demonstrated that the office is one of the best in our area. So very glad that I can utilize their services! "

 July 23, 2021

" Everything Excellent "

 July 23, 2021

" This was a follow-up appointment and once again I received excellent care! Also, I did not wait past my appointment time, which was AWESOME!!!!!!!!!!!!!!!!!! "

 July 22, 2021

" The staff and doctors were very friendly and courteous. Everything thing was explained in terms easily understood. I was very pleased with my experience. "

 July 22, 2021

" Every appointment I've had w/Dr. Bacon, I know I'm going to get the best care and speedy treatment. That's why he's my go-to doctor. "

 July 22, 2021

" Dr Jacobsen is always very clear and thorough in our discussions of my allergy symptoms. He is good at reviewing past visits and recommendations. "

 July 22, 2021

" Clean facility, good customer service. Thanks! "

 July 22, 2021

" Overall excellent customer care. Dr. Bacon is excellent with patients. He takes sufficient time needed to make sure that everything is covered and is very thorough. "

 July 22, 2021

" Facility always immaculate. Staff knowledgeable and pleasant. Everything handled professionally. "

 July 22, 2021

" Thank you for providing excellent service "

 July 22, 2021

" I really liked Dr. Jacobson, and he has an excellent staff, all so friendly and yet professional. "

 July 22, 2021

" It is a pleasure to deal with a physician and a clinical assistant so caring and knowledgeable "

 July 21, 2021

" Very courteous and informative "

 July 21, 2021

" First time visit impressed with doctor and facility. "

 July 21, 2021

" Awesome!!, Everyone is so kind and knowledgeable. Dr. Howard always explains thing's,and make sure I understand. He's a wonderful doctor ☺️. "

 July 21, 2021

" Service could not have been better. Doctor as well As all his staff seemed to have a genuine concern for my health. More offices and medical professionals should use them as an example. "

 July 21, 2021

" The service I received was excellent. Everyone was very courteous and professional. "

 July 20, 2021

" Thanks so much "

 July 20, 2021

" Melissa Kistner is very attentive & thorough. "

 July 20, 2021

" Everything to do with Dr. Jacobson and his staff was great! Because of Dr. Jacobson's God given wisdom, tomorrow, Lord willing, I will happily and healthily celebrate my 72 birthday! On a less celebratory note: Yesterday, while waiting for my visit with Dr. J., a lady near me tried to engage the audiologist in a conversation. Apparently the lady asked about a previous audiologist who has left the practice, and the one she was speaking to is the new one. Instead of being kind to the lady and nicely introducing herself as the new audiologist the lady would be seeing in the future, the audiologist was quite short and curt with the lady, like she didn't have time for the lady. The lady was offended, and asked me if I thought the audiologist was rude. I responded "Indeed she was!" "

 July 20, 2021

" Front desk personal could be more attentive "

 July 20, 2021

" Best ENT practice in Williamsburg! "

 July 19, 2021

" I am certainly referring my 2-lady care team to others for the best personal and professional care one could hope to have. Thank you very much. "

 July 18, 2021

" Melissa Kistner really listens and takes time to discuss my issues. I do not feel rushed; I have confidence in her knowledge; I was pleased to be able to combine two appointments (sleep apnea and vertigo) into one appointment. It is worth the trip to NN to Dr. Lindsay's office. "

 July 18, 2021

" Everyone was so nice and helpful. It’s nice to find a Doctor that has a sense of humor yet very professional. Dr Howard was great. "

 July 17, 2021

" I filled out the online forms, but still had to fill out the form in house since the former didn't take. Fix your online system please! "

 July 17, 2021

" Very very nice "

 July 16, 2021

" Paula Figgs is a particularly knowledgeable, competent and caring clinician. "

 July 16, 2021

" I truly appreciate my relationship with Ms. Patterson and her nurse! The care I received was precise and made me feel much better on day 1 andI was finally able to breathe without struggling. Their bedside manner makes each appt positive. Thank you both! You're the best! "

 July 16, 2021

" I love the HRENT practice in Williamsburg. They REALLY go out of their way to take care of you. "

 July 16, 2021

" Checking in was awful. Couldn’t my priority physician who referred me give my medical history? The online info requiredwas verrry long. When I finally got to the signature, I could not get it to work. I didn’t think it had gone through so I got to the office early. The check-in had been received, but I still had to sign three paper forms and answer quite a few tablet questions. "

 July 16, 2021

" Thanks toDr Lindsey and staff! "

 July 15, 2021

" Keep up the great work. "

 July 15, 2021

" Paula is terrific!!! "

 July 14, 2021

" The doctor was very helpful in helping me to get remedies for my sinus issues. The female that gave me the allergy shots was great also! "

 July 14, 2021

" As always, extremely pleased! Dr. Howard is the best! "

 July 14, 2021

" Dr Kelli Smith is a very professional audiologist. A pleasure to be seen by her. "

 July 14, 2021

" Dr. Patterson and the clinical assistant explained what was happening every step of the way. "

 July 13, 2021

" I recently purchased hearing aids after extensive consultation with and testing by Dr. Rose. She is both personable and extremely knowledgeable in her field and goes the “extra mile” to determine which type and brand of hearing aids are the most suitable for the individual’s needs. I was very comfortable with Dr. Rose and in my subsequent visits she reiterated any information I needed to develop confidence in my hearing aids use. I have recommended Dr. Rose to two of my neighbors and will do so in the future when the need arises. Martha Owen "

 July 13, 2021

" Doctor and staff were wonderful. I felt like I was hanging out with friends (that were really smart)! "

 July 13, 2021

" Thank you so much for being nice to me. "

 July 13, 2021

" Everyone was very professional!!!!! "

 July 13, 2021

" No comments at this time "

 July 13, 2021

" I wish this office participated in MyChart, so I could read the providers notes from my visit. I also wish that they would ask for a list of my current medications rather than me filling out a form where I had to know what family of medications that my current meds are in. I am not a medical person and do not know that information. Otherwise I was very pleased with the providers I saw: Ms. Figgs and Morgan. "

 July 13, 2021

" Dr. Howard is always great. My experience with him is always fantastic "

 July 11, 2021

" Kelli Smith and Angela provide the best care! Hearing aids improved my life significantly and I’ve already recommended others to the practice! Thanks for your continuing support! "

 July 11, 2021

" I was seen by Angela Horsley who was very kind, friendly, helpful and professional. I appreciate everything you did to help me out. I would definitely recommend to anyone in need "

 July 10, 2021

" Beautiful people. Treat you like family. Been with them for a long time. Have referred many people to their practice and they have all been very satisfied. "

 July 10, 2021

" Clear, concise and professional as always. Good visit "

 July 10, 2021

" Recommendation/Referral received was true to its value. Keep up the outstanding service!! "

 July 9, 2021

" I was seen by Paula. Paula is very knowledgeable and professional, and her kind and gentle manner puts one at ease immediately. She takes the time to address your concerns and answer your questions. The other staff members are also very professional, person and helpful. I would highly recommend this practice. "

 July 9, 2021

" As always, Dr. Smith was incredibly knowledgeable, helpful and understanding. I couldn't ask for better care. "

 July 8, 2021

" I have been seeing Dr.Howard a couple years now I have always had the very best of treatment ,his staff are so very friendly Dr .Howard also is very friendly has a great personality. "

 July 7, 2021

" Fast & professional "

 July 4, 2021

" I had a nose cauterization and PA Paula Figgs did it and she did a fantastic job?, I have nothing but good things to say about Paula and her work. Everything was good ! I would highly recommend her to anyone ! "

 July 3, 2021

" Your medical office is the best! I have been seeing Dr. Bacon for 25 years and he is absolutely fantastic and makes me feel like I am always very well taken care of! "

 July 2, 2021

" Always helpful and Kind "

 July 2, 2021

" My experience was outstanding. "

 July 2, 2021

" From the making of the appointment to the time I checked out all were awesome people, courteous, professional and clearly effective as I just visited on yesterday and I feel relief from the medication. Remaining hopeful and grateful to you all. "

 July 2, 2021

" Thank you "

 July 1, 2021

" Saw the P.A.I would have marked those questions with Excellent!!! "

 July 1, 2021

" Every thing went well. "

 July 1, 2021

" Dr J and his colleagues and staff go beyond treating your ears nose throat and allergies- They treat you as a person holistically- with warmth and encouragement. "

 July 1, 2021

" The entire staff was amazing, the doctor was friendly and listened "

 July 1, 2021

" I wish you were my primary physician he needs help on all categories "

 July 1, 2021

" I am very pleased with the communications and treatment that I have received at Hampton Roads ENT. "

 June 30, 2021

" Always a pleasure to attend an appointment here. They treat you like family "

 June 30, 2021

" For this visit (6-28-21), it took longer to be seen by Paula Figgs, than I remember it taking in all my past visits. "

 June 30, 2021

" Dr. Bacon and Dr. Patterson are great people to work with. "

 June 30, 2021

" I have recommended your staff many times .. thank you guys for my care "

 June 30, 2021

" I have recommended your staff many times .. thank you guys for my care "

 June 29, 2021

" My doctor made a problem I have had for months much better. I am glad he was recommended to me. All the staff were outstanding. "

 June 29, 2021

" I have already referred someone to your office. I love the drs there "

 June 29, 2021

" I love this office from everyone who sees us. Beverly Patterson, Dr Bacon, and all our allergist and also my hearing dr.; Dr. Smith. "

 June 29, 2021

" Dr fit me in same day that I called as I was in alot of ear pain. Thank you. "

 June 28, 2021

" very impressed wish all my appointments went that well "

 June 28, 2021

" Everyone, from the receptionist to Dr. Howard's assistant to Dr. Howard to the check-out clerk and the audiologist went above and beyond my expectations after I was referred to Dr. Howard for an inner ear infection and slight loss of hearing in my left year. Everyone ensured that I understood what was happening and what to expect. I have full confidence in the whole staff that they are doing everything in their power to assist my recovery. May God Bless You. "

 June 26, 2021

" Great team. "

 June 26, 2021

" Delightful "

 June 25, 2021

" Front desk area needs to learn better customer service techniques. I have never found them to be very nice at all. It’s a real black eye for your office. They are generally rude and have no empathy for patients. The nurse and Dr I saw were outstanding and I would give them both very high marks. "

 June 25, 2021

" Excellent office staff and doctors. "

 June 25, 2021

" I think Dr. Howard is the best, he puts you at ease, making any procedure easer to endure and his assistant was excellent. I would highly recommend Dr. Howard and his staff to others. "

 June 25, 2021

" Always provide high quality and professional care "

 June 24, 2021

" Great "

 June 24, 2021

" I’ve been going to HR ENT for over 10 years and have had great service each time. "

 June 24, 2021

" Dr. Kelli Smith and Angela are always so courteous and helpful, tailoring to their Customers needs and requirements, they go the extra mile to ensure every Customer receives satisfaction and excellent care! "

 June 23, 2021

" Always a pleasure to meet with Dr Bacon. He is knowledgeable, personable, explains problem and suggested treatment. "

 June 23, 2021

" Great visit. Very happy with Dr Howard. "

 June 23, 2021

" Love Paula Figgs PA. Very knowledgeable and caring. "

 June 23, 2021

" Pleasant caring atmosphere "

 June 23, 2021

" I love this office and the staff!! 10 out of 10 would highly recommend. "

 June 23, 2021

" It is always a pleasure to visit your office. The staff is caring and very helpful. "

 June 23, 2021

" Doctor Paula is excellent. I would seek her out anywhere in the Williamsburg area "

 June 22, 2021

" The ladies that performed my daughter's testing was outstanding. Their bedside manner was excellent and put her at ease. They explained everything and made the process stress free. "

 June 22, 2021

" Staff very efficient, and courteous. "

 June 22, 2021

" Everyone was very nice and helpful. "

 June 22, 2021

" When instructing me for my upcoming skin test, several employees were debating whether I should attempt to discontinue one of my important daily meds 5 days before the test. Victoria Torez had the bright idea to give me a quick test right then since I had taken all my meds a few hours before. The result would demonstrate whether any of my meds impaired with my skin's histamine reaction. I had a robust reaction. I did not need to stop the med in question. "

 June 22, 2021

" I am always pleased with my appointments. Dr Christophel and his staff are truly amazing! They are always friendly and smiling and puts me at ease. "

 June 21, 2021

" I like this practice. "

 June 19, 2021

" Great Staff and Doctors "

 June 19, 2021

" Everyone was very knowledgeable. "

 June 18, 2021

" Dr. Jacobsen is an outstanding ENT who has an awesome staff working with him! "

 June 18, 2021

" Dr. Rose is wonderful. She s very engaging and passionate about hearing loss. Explains everything very thoroughly. Would highly recommend her! "

 June 18, 2021

" I felt like I was royalty! Staff amazing! Nurses amazing! Doctor was OUTSTANDING!! He listened, found out what was going on, And found out everything I think. I praise the Lord and thank you all for taking time With me and my situation and listening to me! "

 June 18, 2021

" Never saw the doctor. Waited over 45 minutes in the exam room. One hour after my appointed time I had to leave for another appointment. I have already made an appointment with another provider. "

 June 17, 2021

" Always a pleasure going to this office. "

 June 17, 2021

" Great staff and service! "

 June 17, 2021

" I trust Dr. Howard implicitly with my ENT needs. "

 June 17, 2021

" I was expecting to miss a meeting that was scheduled for about 30 minutes after may appointment time. But thanks to the efficiency of this practice I was able to have my ear taken care of AND make my meeting. Great job! "

 June 17, 2021

" This was my first appointment with Dr. Patterson. She was most professional, courteous and engaging. She treated my issues effectively and provided sound medical advice. I look forward to seeing her again on my follow-up appointment. "

 June 17, 2021

" Dr. Howard is fantastic. He always presents like he has all just to deal with you. Listens and makes sure you understand everything. My whole family is treated by him. "

 June 17, 2021

" Dr. Jacobson was lovely. He took his time with me and listened to my concerns, I felt he was professional while also being personable and easy to talk to. Very happy with him! "

 June 17, 2021

" Dr. Christophel is amazing. He is so personable, knowledgeable, and reassuring. He is incredibly attentive to his patience and explores all avenues thinking outside of the box. He accepts patient input as credible and is never demeaning or negates what the patient is feeling. I would drive out of state for appointments and to continue care through his practice. "

 June 16, 2021

" Dr. Howard is the best! "

 June 16, 2021

" My provider, Dr. Lindsay, and his staff are outstanding! "

 June 16, 2021

" Dr. Rose is superb at what she does and I was fortunate to meet Dr. Burton. Those two young ladies will be a dynamic duo and a great asset to the practice. "

 June 16, 2021

" Dr. Lindsay is always wonderful to me. He explains everything in terms I can understand and listens while I ask a million questions! "

 June 16, 2021

" Dr .Howard and his staff were great as usual "

 June 15, 2021

" Always feel very welcome, and extremely confident in the care I receive. "

 June 15, 2021

" Very friendly. I am now having my daughter referred to dr Jacobson. Love nice people and helpful "

 June 15, 2021

" thank you to the doctor after the bad weekend i had "

 June 15, 2021

" everyone is so nice love coming "

 June 15, 2021

" N/A "

 June 15, 2021

" Doctor Howard was thorough and very pleasant. He explained my situation well and together I believe we made the best decision as far as my health goes. "

 June 12, 2021

" Dr Jacobson is fabulous. "

 June 12, 2021

" Dr Jacobson is an incredible ENT doctor! He listens, he’s compassionate and he takes the time to share important medical information pertinent to his diagnosis. But most importantly, he was the ONLY doctor who was able to diagnose the cause of my extreme vertigo - after i had previously consulted with ER doctors and my own internist who thankfully referred me to Dr Jacobson. His diagnosis and treatment plan has been life-changing! I went from being unable to stand or walk short distances due to lightheadedness/dizziness (totally debilitating) to being able to return to my normal life (including exercising daily, socializing etc). I will be forever grateful to him. If I could give him 100 stars, I would. "

 June 11, 2021

" I love the care and attention given by Dr, Patterson and her staff. "

 June 11, 2021

" In my opinion, this practice reflects the quality and empathy one would hope to experience whenever the medical system must be engaged. Dr. Jacobson may have earned an MD, but he also fulfills the criteria for a PhD in "bedside manner". Everyone encountered was professional, polite and helpful. Three cheers and a raucous Huzzah! "

 June 10, 2021

" Just wasn’t pleased with the nurse that did my allergy testing. She talked so much about this and that, she forget to get me to sign for my serum mixture. This delayed my initial shot by one week "

 June 10, 2021

" Beverly Patterson and Amada are an amazing team. "

 June 10, 2021

" I've always received good care from this office. It is evident this office strives for excellence in all areas. "

 June 10, 2021

" One thing bothered me. A mandatory question asks if the patient has received the Covid Vaccine. If it was truly a concern about safety, it would also ask about prior infection (a doctors office of all places should know the science). Very poor form. The service was warm and excellent, but this left a bad taste in my mouth. -Micah Wills "

 June 9, 2021

" None "

 June 9, 2021

" “There is a kind of caring expressed silently, through kindness, knowledge, and support, that with all its power means for more than anything.’ My visit to your office is always welcoming. Dr. Jacobson, Mrs. Figgs, Dr. Liptak are superior medical physicians. On June 8, 2021, Mrs. Figgs spent her valuable time diagnosing an old ear problem and advising me. I ‘skipped’ out of the office and am blessed to be supported by your quality. Debbie Gurcsik "

 June 8, 2021

" I was very impressed with Dr Lindsay and his staff "

 June 8, 2021

" It's always a wonderful experience when I visit the Newport News office. "

 June 8, 2021

" Everything went great! They were fast, professional, and straight to the problem "

 June 8, 2021

" Always a pleasure to see Dr Lindsay and the staff. "

 June 8, 2021

" Diagnosis and plan for minor surgical procedure was very professional and reassuring "

 June 5, 2021

" love the people who work there as all are professionals. thank you james donovan "

 June 5, 2021

" Excellent staff, Dr. Howard also, wonderful experience. "

 June 5, 2021

" I had excellent care from everyone involved "

 June 4, 2021

" Dr. Jacobson is the best! "

 June 4, 2021

" A guy with no mask (and an NRA t-shirt) was allowed to be in the waiting room. If masks are optional, everyone should bknow. Otherwise, enforce your rule, please. "

 June 4, 2021

" Personal service from entrance to exit. All were efficient, caring, personable and professional. "

 June 4, 2021

" I appreciate the care and concern for patients shown by all associated with this practice. "

 June 4, 2021

" DR. FIGGS AND HER STAFF ARE AMAZING...KNOWLEDGEABLE AND CARING. JOANNE SMITH "

 June 3, 2021

" Met expectations "

 June 3, 2021

" Excellent care/service thank you very much. "

 June 3, 2021

" Everything was great! As always! "

 June 3, 2021

" It’s always a pleasure to see Dr. Bacon and his staff. "

 June 3, 2021

" I have been under one are this time. "

 June 3, 2021

" Always polite, courteous and informed. "

 June 3, 2021

" Paula was amazing, was friendly amd clear with everything explained! Felt very comfortable! Will be back again!! "

 June 3, 2021

" No "

 June 3, 2021

" Everybody is so friendly "

 June 3, 2021

" I cannot speak highly enough of Dr. Howard and the staff at Hampton Roads ENT. I have been treated at both the Gloucester and Williamsburg locations and the experience is the same: excellent care, kindness, courtesy, compassion and medical expertise. Dr. Howard is what I would refer to as an "old time doctor" even though he isn't old!! He looks you in the eye, listens to everything you have to say and lets you know unequivocally that he cares about you as a person as well as a patient. I am always confident when I see Dr. Howard that he will use all his knowledge and skill to help me. He is the best. Thank you again, Dr. Howard, for being my doctor. Marsha Chapman "

 June 3, 2021

" I w see as very pleased with the help I had. Everyone was very good. "

 June 2, 2021

" Paula and her assistant were excellent .I have known Paula for many years and she consistently provides wonderful medical care "

 June 2, 2021

" Please get rid of the mask. No politics please. "

 June 2, 2021

" Everyone is so nice. Doctor Lindsay is so knowledgeable. "

 June 2, 2021

" You all are awesome "

 June 2, 2021

" Dr. Howard is professional, courteous and friendly. Great physician….The office staff are cordial and friendly and the clinical assistant was professional but friendly and courteous…Nice experience as always. "

 June 2, 2021

" I’ve been seeing Dr Bacon for years but couldn’t seem to get appt but I’m very satisfied with Dr Christerfil "

 May 31, 2021

" Dr. Howard is kind and compassionate and always takes time to answer my questions. "

 May 31, 2021

" Excellent experience ���� "

 May 30, 2021

" Still don’t believe in the mask hype and that if vaccines work then why do people have to wear masks. Care was outstanding and so was the staff. "

 May 29, 2021

" Dr, Rose goes above and beyond to make sure everything is close to 100% at each visit. "

 May 29, 2021

" Front desk people need to share information about changes in schedule . My appointment had been changed to an earlier time, but the checkin person was not informed. "

 May 28, 2021

" The entire personnel are awesome and they cater to my every need. I truly appreciate all them. They are very very informative and it makes a world of difference during this global pandemic, and simply Thank you all. "

 May 28, 2021

" Dr. Jacobson is simply the best: knowledge, clinical skills, “up-to-dateness” in medical areas beyond his specialty, “bedside manner,” and personal empathy. "

 May 28, 2021

" I was very impressed. I have been to several other Dr. over the years to try to get an answer to the pain I was experiencing. The Dr. explained what he was seeing and his thoughts on the best way to move forward to test his theory on what was causing the pain. He also told me what his next step would be in getting to the bottom of the problem if it turned out that plan A did not resolve the problem. It was so refreshing to find someone who wanted to get to the bottom of the problem. "

 May 27, 2021

" I found all of the staff polite, engaging, knowledgeable and patient. "

 May 27, 2021

" Wonderful appointment, and the staff is great. Keep up good work "

 May 27, 2021

" Always such great concern and excellent care . You've got a great practice. Everyone is great "

 May 27, 2021

" Ms. Paula is wonderful. So are alll of the assistants. Not only is Ms. Paula very professional, she's also very personable as well. She explains things so you can can understand them. It's just a a great team and staff. "

 May 26, 2021

" Dr Howard is wonderful!!! "

 May 26, 2021

" JUST EXCELLENT SERVICE. THANK YOU! "

 May 26, 2021

" I was seen by Ms. Melissa Kistner, FNP she was excellent. I have seen her before & I would highly recommend her care. "

 May 25, 2021

" I suffer severely with anxiety and panic attacks and Dr Lindsey calmed my nerves and explained everything! He had a plan of action and has done exactly what he said he’d do! I totally trust him and his staff to get it right! "

 May 25, 2021

" I saw the Dr assistant, a very nice young lady who obviously knew what she was doing. "

 May 25, 2021

" Great staff and my doctor was great. I felt really taken care of. "

 May 25, 2021

" Great services from everyone. "

 May 25, 2021

" Always have a very good experience at Hampton ENT office. "

 May 25, 2021

" On this occasion, I was assisted/treated by Paula Figgs, physician's assistant. She was, as always, highly competent, caring, thorough, attentive, and clear in her instructions and recommendations. My experience with all the caregivers I've met in Hampton Roads ENT continues to be excellent. "

 May 25, 2021

" Found a unexpected issue. "

 May 24, 2021

" Dr. Lindsay is someone I appreciate so much. He has very carefully looked at the issues I have been experiencing and worked out several ways to test me, things to eliminate from my diet with food allergies, giving me an insight and ways to better manage my health. I feel like he is there for me when I need him. He is so smart and methodical in his approach to treatment, so I thank him sincerely for trying to help me figure out exactly what is going on. I have already recommended him to several friends and co-workers, as well. "

 May 22, 2021

" Very pleased with overall service! Highly recommend! "

 May 22, 2021

" Dr Jacobson and the team at HR ENT care about my long term outcomes. "

 May 22, 2021

" Excellent Service!’ "

 May 21, 2021

" Doctor Bacon has been treating my allergies for many years and every time I've seem him he is caring kind and considerate of my well being. The office staff and assistant who called me back to see the doctor were friendly and caring. I highly recommend this practice to anyone who has ear nose and/or throat problems. "

 May 21, 2021

" Dr Patterson and staff provided outstanding professional service. "

 May 21, 2021

" I checked in on-line and I was seen at the time of my appt "

 May 20, 2021

" As always Dr Bacon and staff are a class act. Thanks "

 May 20, 2021

" Have still not heard from out patient about the ear procedure I need. How long to get scheduled? Thx. "

 May 19, 2021

" The whole team was amazing with every visit I had. Looking forward to weekly allergy shots because it’s been painless so far. "

 May 19, 2021

" Answered all my questions and took away all my worries "

 May 19, 2021

" Dr. Lindsay and his team has always given top service I owe. Them my life "

 May 19, 2021

" We love all of the doctors here everyone is very kind. "

 May 19, 2021

" We are thankful to have doctors like these, and their wonderful facilities, so conveniently located. "

 May 19, 2021

" Dr. Jacobson is the best! "

 May 18, 2021

" All staff were great and treatment excellent. Hopefully my issue will not recur but if it does I know who to call! "

 May 18, 2021

" Best experience in a doctor's office I've had in my adult life by far. Everyone was courteous and kind. Everyone listened and answered my questions. You can tell that they have a healthy work environment. I was blessed. "

 May 18, 2021

" Dr Lindsey and his MA’s are always great and helpful "

 May 18, 2021

" Excellent staff an Newport News office !!! Dr. Lindsay is awesome !! "

 May 14, 2021

" Dr. Jacobson is the BEST doctor ever!! He explains everything & has such a kind, caring disposition. I’ve been coming to this practice for over 12 years. I always highly recommend him! "

 May 14, 2021

" Great staff, Great Doctor, Great Visit. "

 May 14, 2021

" I’ve received so much help and follow up from Dr. Jacobson and his team that it feels like they’re family! I totally value and trust the guidance and advice of the Jacobson team and I’m sure that my continued good health is the result of the team’s contributions and support. Thank each of you! "

 May 14, 2021

" Dr Jacobson best Dr on Peninsular with a fantastic staff! He is a fabulous diagnostician and have recommended him to many friends who consider him excellent as well. He takes the time to listen. "

 May 13, 2021

" Top notch care. Great atmosphere the moment you walk in. The care you receive is the best. I have been struggling with sinusitis for a long time and saw multiple doctors. One visit here and new therapy and I feel better than I have in years! "

 May 13, 2021

" Dr. Jacobson has given me excellent care! I feel he truly cares about his patients and I could not ask for a better doctor. "

 May 13, 2021

" Being able to check in on line made my wait time next to nothing. Everyone that I dealt with was extremely helpful and pleasant. Dr. Bacon is great and I would highly recommend him to anyone. The people that work with/for him say the same thing about him so it shows he is genuine. Great experience all around! "

 May 13, 2021

" I consider Dr. Jacobson as a friend as well as my doctor. "

 May 13, 2021

" Dr Jacobson and asst always wonderful! "

 May 12, 2021

" Thank you. "

 May 11, 2021

" I literally enjoy going to the doctor's office when I have an appointment with Dr. Lindsay and his team! I recommend him to anyone I ever hear talking about needing to see an ENT physician. "

 May 11, 2021

" Needed feedback 1 day after appointment and was unhappy that only a machine answered and offered a follow up within 24-48 hours. This was most disappointing. "

 May 11, 2021

" I love Dr Lindsay he explains everything so you understand everything that he needs to do "

 May 11, 2021

" office usually runs behind schedule "

 May 10, 2021

" I’ve never had to go I see your doctor about this ringing in my ears and the humming in my ears and having these bad headache so my right side my head but overall everything was just fine and I would tell others how about your clinic the reception was very nice and the nurses and the doctor "

 May 9, 2021

" The doctors and practitioners at this office are amazing. Dr Jacobson has always been very helpful, informative and caring. Doctor J is my regular doctor but I have also seen Dr Howard and Dr Figg over the years. All 3 are excellent doctors who truly care about your health. You’re not just a number or $$. When you find doctors that you can trust and truly believe in it makes a huge difference. I always feel confident that I am getting the best care and advice I can. "

 May 8, 2021

" Dr. Patterson gives the Best Care and always manages to connect. I have been her patient for several years and always find her to be "up on things" and very caring. "

 May 8, 2021

" I get great care at this office.. "

 May 8, 2021

" The doctor is very thorough. She also takes time to listen & talk to me. "

 May 7, 2021

" I Loved dr Christophel. He made me feel very at ease & safe after a very uncomfortable visit with a different ENT. He was Very personable & knowledgeable about my situation "

 May 7, 2021

" I ALWAYS have a great visit with Dr. Lindsay! He spends time, pays attention and is thorough and professional! I LOVE him! The whole office is pleasant and professional. "

 May 7, 2021

" I never have anything but excellant care with Paula. Her assist was wonderful too. "

 May 7, 2021

" Dr. Jacobson and his team are very compassionate and capable...a wonderful combination. "

 May 6, 2021

" The provider, and the assistant, whose name I unfortunately cannot recall, was equally good. Very caring and informative. "

 May 6, 2021

" Love this practice! "

 May 6, 2021

" I felt as if my opinion mattered and Dr. Jacobson explained everything very well. I left the office with a clear picture in my mind of the choices we made and the following care needed for a very good outcome. "

 May 6, 2021

" Everyone was so nice. The staff is great. The place was really clean. "

 May 6, 2021

" Receptionist needs to be more friendly and smile when greeting one at the front counter. "

 May 5, 2021

" Always excellent upon arrival and departure "

 May 5, 2021

" Very satisfied with my recent visit "

 May 5, 2021

" none "

 May 5, 2021

" Having a special needs child can be difficult at doctors appointments. My son is loud and inpatient. The staff has always been extremely patient with us and they do everything they are able to make his appointments as easy as possible! I came on a recommendation, and I have already recommended this practice to many!!!! "

 May 4, 2021

" Dr. Jacobson did a wonderful job of diagnosing the cause of my ear ache. I am feeling much better. Thank you, Wade "

 May 4, 2021

" I love the practice! Everyone is so nice and caring! "