Phone: (214) 919-3500
Innovative Dermatology PLANO,TX
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" Heidi was thorough, knowledgeable, skilled, & professional. I have already recommended her to others. "
" Everyone was friendly, great service. Highly recommend Heidi. "
" Dr. Carter at Innovative Dermatology exhibits world class professionalism, provides and amazing doctor/patient relationship and always presents the top medical options available to address your specific needs. Dr. Carter is the absolute best at what she does! "
" Doctor was very informative and knowledgeable about everything going on. "
" Everything is always excellent "
" Heidi Cook is exceptional. She is always very courteous, and takes time to answer all of my questions. Thank you, Heidi! "
" Although the office was very busy with several people out, I was seen promptly. The staff is amazing, friendly, professional and knowledgeable. I love Dr. Dasia. "
" It was a nice a pleasant experience for us. "
" Great 1st visit! Dr. Carter and staff was very nice. She has great bedside manners and listens to your concerns. Would recommend office to others for dermatology needs. "
" Everything was great. The staff was courteous and helpful. Dr Desai is always pleasant and cares about my health. "
" Dr Carter was so very sweet and explained everything in detail. Her nurse was very personable and explained everything in detail. Overall very friendly staff and helpful "
" I was so touched by the way I was treated. Heidi and Michelle show their empathy and concerns about my situation... they really acted as real people. I was so scared with the spot I found on my chest and they give me peace of mind! Thank you both! "
Virginia (ginny) F.
" We love all of you. "
" Dr. Carter and staff are wonderful. Courteous and professional treatment is a mainstay at this office. "
" Love Dr. Carter!!! "
" The team was very helpful, very detailed. "
" This was the most pleasant experience I’ve had at a Dr’s office in 2 years. "
" Very friendly and professional personnel. In and out in no time. "
" Cost should be mentioned before checkout. "
" Heidi is great! "
Elizabeth "libbie S.
" Super!!! We have referred others already. "
" The personnel in this office have always been very helpful, courteous and respectful. My experiences over the years have always been positive "
" Dr. Desai patiently listens to the problems and explains the solution before he prescribe a medicine. He has a great team working for him, my skin problem is under control now... Thank you "
" Dr Carter is efficient and caring. She was running quite late but she takes time with her patients "
" Love Dr Desai. He has great bedside manners. "
" This office is awesome. Great staff! "
" We have been coming to see Dr. Desai for over a year now. This last appointment was the first for my youngest and, like all our meetings, Dr. Desai was kind patient, clear, and understanding. He didn’t talk down to my 10year old but didn’t talk over her head, either, including her in the conversation. Thank you!! "
" This was my first time with this doctor and at this practice. It was overall an great experience. The doctor was knowledgeable and the whole process from booking the appointment to wait time and being seen by the doc was great. I’ve already told my friend about the doctor, my mom, and grandma. They making appointments next week! "
" Can’t wait to see EOB. I know I paid for some non covered scrape but $625? Labs charge separately. "
" Heidi Cook is outstanding. "
" I had a Great experience with all the staff. Heidi Cook was very thorough and took her time to ensure all my questions were answered! "
Andrew (andy) K.
" I was ver impressed with the timely manner my appointment was scheduled. Each personal was smiling and very helpful. thank you for your staff. Andy Kozusko "
" Dr. Desai is a very pleasant and very thorough physician who has been a delight for my husband and myself to work with concerning all of our dermatological needs. We look forward to our next appointment. Janette and Wesley Delozier "
" Heidi and staff are the best. I have never felt uncomfortable or anxious during my appointments. The ladies are the best. "
" Wait times were too long. "
" All was excellent EXCEPT the hour I had to wait despite the fact I got to appointment 18 minutes early to fill the new patient papers. Arrival time-12:42 Appt. -1:00 Seen- 2:02 "
" Dr. Desai was positive, smiling, polite manner, asked questions, "
" Great service "
" My visit went very well. My concerns were answered and a prescription was prescribed. I’d be able to better answer the last two questions after I receive the proscribed cream and Have had time to use it in order to say whether I’m completely satisfied with the overall experience. Dr Carter was very welcoming and I respect her professional insight. Fingers crossed, hoping for a little fade action on these dark stains on my cheeks . "
" Always a good Experence. And get any issues addressed before I leave. "
" Perfect but for short delay post appointment time. Dr. Desai and his nurse were precise and very professional . Excellent overall and will retunr for future service. And also highly recommend him to friends. "
" Always friendly and professional! "
" Year after year, this practice performs above average. Everyone is courteous, respectful, and a joy. Thank you for the great quality of care. "
" All staff very Professional! Highly recommend. "
" Thank you.You made me feel very comfortable "
" Heidi Cook is always very professional and very friendly ensuring that I obtain excellent care. "
" Always a pleasant experience! "
" I love Dr. Carter, she is the best! "
" I was very impressed by the way everyone made me feel comfortable. The doctor and aesthetician gave a lot of time discussing the various possible options for my treatment plan and the cost too! Very impressed and looking forward to starting my treatment with Innovative Dermatology! "
" Very satisfied with Heidi Cook. She is the best, and staff was very pleasant and professional "
" I think Dr Carter is wonderful!!! She is knowledgeable in her field and extremely personable. I love this office location too! I’m so glad I found her!! "
" This time I had a facial mole removed and sent off to be tested. Also appreciate the free sample for my finger cuticle. The liquid is working better than the crème! Heidi is very compassionate, caring, gentle, intelligent, etc. Her assistant, Jannetta, very kind also. She told me about Dermographism and that is exactly what my hives are! "
" I had not been in awhile but I always receive wonderful care, everyone is so friendly. "
" Experience with the doctor was great. She’s knowledgeable. I’m having issues with receiving the medication. There is confusion with the pharmacy they sent my prescription to. I’m used to receiving medication immediately. I’m being told it will be sent to me and take a week. Too long to take care of this acne issue "
" Dr. Carter is interested in what I have to say, medically and otherwise. She and I have excellent rapport. "
" Dr. Desai and his staff are very considerate and thoughtful. Dr. Desai worked with my psoriasis to get it under control which I had been struggling with for years with other doctors. He knew what to do!! "
" Heidi Cook is Awesome!! She is totally Professional and Thorough!! Her assistant was equally Professional and friendly!! "
Pherry (elden) B.
" Same excellent service as always "
" Completely satisfied:-) "
" Highly recommend. I have already referred my mother to Dr Carter. "
" Thank you! "
" Very nice and friendly people "
" We travel over an hour to each appointment, and I wouldn't have it any other way, as Dr. Carter and her staff are simply AMAZING! Very friendly and welcoming environment, indeed. "
" I nothing but good thoughts about Innovative Dermatology. I've seen Dr. Desai for several years and he always very professional, friendly, and encouraging. Would never consider changing! "
" I showed up 2 hours early for my appointment, my mistake, yet they were courteous and pleasant as they still got me in to see Dr. Carter without issue. I am ever so grateful and have great appreciation for Dr. Carter and her staff. They take professionalism and customer service to the highest level. Thank you!! "
" Dr.Carter and staff is Excellent . "
" Only concern was my appointment was for 8:30 and was not called in until close to 9:00. I did have somewhere else to go but fortunately was able to make it on time. "
" Dr. Carter is the best, she is so patient. "
" Best dermatology in the metroplex. Such good and accurate care. "
" Dr.Carter is friendly & caring. I was very nervous about my visit. Dr Carter and her nurse made me feel very comfortable. "
" I liked Dr Desai and his nurse. Both were very comfortable to work with. "
" my appointment time was at 9:20 and I arrived at 9:15 (through the downpour of rain!) yet the wait in the lobby was 20 minutes. I thought an earlier morning visit lessened the chance of a backup occurring. "
" Absolutely amazing! I felt comfortable how the nurse helped and how Dr Carter explained everything. One of if the not the best Dr visit I have ever experienced. "
" Dr. Carter and her staff are always professional and courteous. I always recommend her to anyone looking for a dermatologist. "
" The doctor knew what she was talking about and her advice was on point. "
" I’m soooooo happy to find an African American dermatologist who understands my skin "
" Dr Carter is excellent, very empathetic and thorough. Office seems to run smoothly. Highly recommend "
" Dr. Desai is outstanding as a doctor. He is listens, is empathetic, efficient, highly skilled, and always positive. I would highly recommend him to family and friends. I would add that his leadership and attitude carries over to a highly efficient and friendly staff. I wish all doctor's would approach medicine and people the way he does. "
" Dr. Desai was, as always, pleasant, expedient, courteous, extremely knowledgeable, and engaging. We look forward to meeting with him, as he always takes time to address our concerns and reassures us regarding health matters. We like keeping of abreast of him personally and checking in on him as well. "
" Dr. Carter was very thorough in explaining the exam and the issues that were found. My follow up treatment went very well with the same thorough explaination of the procedure and what to expect during the next few weeks. The nurse was also excellent. "
" Dr. Carter was wonderful. Very friendly and confident in what she was doing. Would definitely recommend her to others. "
" Very very stasfied with staff. Given should loving care such a postive affect. Would always recomend and use this facility. "
" Recommend a friend to you who had an appointment today! "
" Everyone was so pleasant and helpful! "
" They are always great to deal with. "
" Dr Carter & the staff at Innovative Dermatology are awesome!! "
" I like how Dr Desai takes time to listen to what I have to say and checks my skin very carefully. He is very interested in what I have to say and how I feel about my treatment. "
" I do not like having to fill out a medical history form every time I come in. I do not keep all of that information with me. It would be much easier to just make changes to the last document I completed. "
" N/A "
" The Doctor and staff always makes my appointments Professional, Personable and Knowledgeable. "
" During checkout there was an odd contentious conversation one of the staff was having over the phone. It was pretty distracting. "
Jonetta "renee J.
" The entire staff was courteous and professional. "
" Dr. Carder is wonderful! Best dermatologist ever! "
" Too long wait after my appointment time to see the doctor "
" Not happy about completing entire medical HISTORY AGAIN...Have been a patient for 6 years. "
" Flawless Experience. Friendly, curtious, personal - yet professional. "
" Experience was great!! Dr. Carter was very knowledgeable and pleasant. I will definitely recommend family and friends "
" My only issue is the wait time. I got there 15 min early as instructed but wound up sitting in the waiting room for almost an hour. That was an hour I could have been working and making money. "
" Was comfortable and confident with dr desai. "
" Dr. Carter is efficient, direct, and very courteous. I refer her to anyone who needs to see s dermatologist. "
" You were going to have a doctors office Coit & 635 call me to make appt about small growth on eye lid. Have not heard from them. Please provide name and # and I will call. Thanks "
" This survey asks for language but does not contain English as a choice. "
" 10 minute wait in lobby 2-3 minute wait in exam room AWESOME!!! Wasted time in Dr my biggest pet peeve. "
" Outstanding out patient surgery. "
" A doctor's office is only as good as the front office and Dr. Desai/Dr. Cook's office works very efficiently. They are personable and professional. "
" Thank you for your flexible scheduling and compassionate care. "
" I feel my medical needs are always met when I attend your office. "
" Dr Carter is very upbeat and friendly. "
Robert "bob H.
" Highly-professional Doctor and staff. Best I’ve ever had. "
Pherry (elden) B.
" I'm sure there are good demonologist closer to my home but, I drive 30+ miles to see Heidi Cook because she's that good. "
" Great staff and great doctor.. "
" Need better tracking of billing and payments..............was asked to pay for services that were paid for 2 months previously. "
" PA was very informative. "
" Love Dr Desai —all staff very good "
" I really enjoyed my experience. The office was warm, friendly, clean and high performing. I found Dr. CARTER to be wonderfully Informative and engaging. "
" Excellent service!! "
" Love Michelle! She is the most gentle, kind and professional person I know! "
" Dr. Carter & Betsy gave me courage and new outlook. "
" Didn’t expect the immediate biopsy. That made me nervous, but to be expected with any procedure "
" Love love the doctor "
" Heidi Cook is amazing and so is the staff. Always a pleasant experience going to Innovative Dermatology. "
" I feel some relief that I have a doctor willing to help me get my condition under control. "
" Wait time was too long. "
" Everyone was kind & caring! "
" Best Dermatologist I’ve ever seen !!!!! "
" I don't mind the extra drive to get the service and experience I have grown to love. "
" I cannot say enough good things about this office! Dr. Desai is outstanding and caring. He has a great bedside manner. The office staff is wonderful too. Being employed in the medical field myself, I know that the high quality of care I have received is not easy to come by. "
" Dr Desai had developed a caring and nurturing atmosphere to parallel his medical expertise. A quality team is emblematic of strong leadership, and I strongly recommend this practice "
" Thank you so much for solving my scalp issues what a relief!!! My hair growing back and thicker "
" Skyler and I really like this Dermatology office. You guys rock!!! "
" Great Doctor, highly intelligent with an awesome bedside manner. I Highly recommend her. "
" Arrived at 1:30. I wasn’t called back until 2:30. 1 hr wait time is too long. "
" Loved the dr and the nurse Brianna "
" I like to thank Dr., Desai and his staff for always treat my dermatological issues with utmost effort and compassion.. I think am fortunate to be one of his patients. "
" My overall experience was excellent doctor's explanation and the time he took to listen and respond made the experience highly satisfactory everyone was kind courteous and attentive "
" I am satisfied with my doctor and all over staff, they r amazing and caring. "
" Dr. Desai is outstanding ... wonderful mix of empathy, humor, expertise, and professionalism. I would highly recommend to friends and associates. "
" Dr. Carter is one of the best in the business. The staff in the office are always courteous and will to help with any questions. "
" I feel they hold my best interest when making decisions. I have referred others and they we very pleased. Today I also referred another coworker. "
" DR. DESAI AND HIS NURSE Hailey were patient and understanding about my nervousness with the procedure. They gave me time to reflect on my procedure before choosing my option. Overall, this was a very good experience for me. A shorter wait time up front would make it excellent. All staff were professional, courteous and friendly. "
" Very satisfied. All were so kind "
" Dr. Desai and his team went above and beyond to make sure my medical issues were their number priority. I can not thank them enough for all their help and support. "
" D did not get a answer on my condition would prefer a answer on my condition still don't know what I have will wait till next visit to comment further thank you "
" Great experience for our teen "
" Heidi is great "
" I am a melanoma patient, new to the clinic, and was treated with urgency and professionalism. I couldn’t have been treated any better!! Would highly recommend! Heidi is the best PA ever!!! Sandy "
" Dr. Carter showed compassion as well as expertise. I am always impressed with my visit. "
" Even the biopsy procedure performed in excellent way. "
" Dr Carter is great as well as her nurses and staff! "
" Dr. Desai and staff are very caring and professional. I wouldn’t hesitate to recommend the doctor. He’s the best! "
" I have already given Dr Carter info out to two friends. Very good experience overall. "
" Jackie was great and we love dr Desai "
" The doctor and her assistant were amazing. My only complaint would be the check out person was not as friendly as the other team members. "
" Already recommended to a co-worker and a family member. "
" Office staff was very pleasant, wait time was minimal. Nurse and Dr. Carter were very nice. Made the visit great. Dr Carter was very informative about my options and addressed all my concerns. "
" Loved Heidi’s sparkling personality & service. "
" Very pleased with the service and staff. "
Mary jo W.
" Excellent Doctor and staff ! "
" Dr Desai is one of my favorite doctors. He has helped me deal with toooo many years laying in the sun and tanning beds. He always makes time to answer any questions and make you feel like you are a very important patient to him. "
" Very friendly people. From reception to the nurse to the doctor to prescriber. "
" Heidi Cook is amazingly thorough and Professional!! "
" A great experience From start to finish "
" Heidi Cook always goes above and beyond on my visits. Very thorough! Michelle is an asset to the office also. Thank you! "
" Heidi Cook was awesome, as was her assistant Shawn or something close to that name lol! Heidi was very calming and explained everything she was going to do before doing it. Her assistant was very kind and great at giving me my numbing shot. I enjoy the whole Village Health practice. I have not had any bad experiences there and I have been to many of the Doctor's and PAs. 2 very enthusiastic thumbs up! Fine holiday fun... "
Pherry (elden) B.
" A visit to any dermatologist is never a highlight to your day but, Heidi always makes it as bearable as possible (but secretly, I think she enjoys using the Cry-Ac ;-) ). "
" Long wait after checking in. "
" Patients time is respected. Your appointment time is honored by the Doctor and staff. Dr. Desai is very knowledgeable and detailed. I apologize for forgetting her name, but the attending nurse was professional and personable. I recommend Dr. Desai and his team. -Dave "
" A very good experience "
" I have recommended this office to many of my friends. "
" Top notch, the way a clinic should be. "
" Although, the experience was good, I felt like I was being rushed through the appointment. I would like to have more time to discuss my issues even during a follow up visit. "
" I was referred to Dr. Carter by my longtime (almost 30 years) general physician Dr. Lensing. Dr. Carter is pleasant, thorough,well explained her findings and recommended procedure (which I had). This was my 2nd visit to her and I can highly recommend her. "
" So far I am impressed with the clinic and the doctor. Scheduling was easy and the Dr. Carter made sure all my concerns or questions were answered "
" Dr. Desai is a great doctor. He had a game plan for me as soon as he saw me. "
" Just what I expected from the best in Dallas. "
" Liked dr desei.. "
" Dr Carter is so nice and professional, it is a pleasure every time I see her. "
" Dr.Dusai is the Best, along with Staff. "
Jonetta "renee J.
" The entire staff was very courteous and professional. "
" I am always very satisfied with Dr. Carter. Very professional and will take time to answer any questions you might have. The staff in the front are all very nice also. "
" Dr. Carter and her staff are fantastic. Dr. Carter is very patience and truly listens to your concerns. I believe that she cared about me finding the best treatment plan. I have recommended her to family members and friends. "
" I was a disappointed that my new Insurance was not accepted. But the office experience was still very pleasant and informative. "
" I am extremely pleased with the care I receive. Heidi is excellent and I trust her advice on my treatments. "
" Dr. Carter was courteous and personable. She took time to listen to my concerns, there was no wait time and her staff was very friendly. "
" I’ve heard Dr. Desai has s great reputation. "
" I've already recommended a family member. "
" Had an excellent experience, from the front desk down all the way up to nurse and doctor. "
" I've had quite a few dermatologists over the course of my 47 years of life but I can honestly say that the doctor's visit and the staff at this office was above excellent thank you looking forward to my skin getting better "
" Thank you for your overall supportive and informative care during this challenging and confusing time in my life. "
" Dr. Carter was great she told me what ive been needing to know all these years. "
" Great staff, friendly and knowledgeable. I've recommended several people and wouldn't hesitate to tell others. Thanks for all you do. "
" I want to note that Cynthia does the prescriptions doesn’t outstanding job. "
" Everything was good, not sure why I need to have so many follow up appointmemt for my childs eczema since i was giving cream and it work. "
James "jim L.
" Fantastic experience! Everyone was great. "
" Very happy that I was referred to Dr. Carter - my Mom worked in a medical office for years and I value the importance and the impact that all of your support staff lends to my overall experience. Thank you all! "
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