Lakeshore Dermatology Norton Shores
Lakeshore Dermatology Norton Shores
6225 Prairie St. Norton Shores,MI 49444
Phone: (231) 798-9500
Lakeshore Dermatology Norton Shores 6225 Prairie St. Norton Shores,MI 49444
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" Very thankful for the excellent medical care provided. "
" I noticed a big change in customer relations this time. In the past staff were curt and not very friendly or helpful. Today the check in staff was cheerful and polite. The nurse/assistant who assisted me in the room was the best one I have ever had there. So a big shout out to Shardae (sp?). "
" the doctor and his assistant were both informative and answered my concerns. "
" Everyone was kind and courtious. Everything was done in a orderly manner. A couple questions were answered. I would definately recommend you to others. Thanks! "
" Everyone is wonderful!!!! "
" I was impressed by their scheduling and get you right in at the appointment time. Most places you spend forever waiting, if not in the waiting room then in the doctors room. "
" very good staff "
" Thank you for such a positive experience! "
" This visit could not have gone any better in terms of the care and administrative functions. Very efficient, informative, and friendly. "
" Office was very busy as usual, but my wait time was not much longer than my appointment time. Doctors, assistants and scheduling/billing staff are all very courteous, friendly, and professional! "
" Susan gives a great message "
" You should advertise Susan Snider's massage experience more. She gives the best massages. When I tell her about a problem I am having, she is always able to help alleviate the pain or tension. She is amazing! Now she is only available on Wednesdays and Friday mornings because of space issues. Too bad! "
" I was extremely appreciative that I was able to get an emergency appointment with Dr. Vis. She is a very dedicated doctor whose bedside manner is excellent. Wish all doctor’s Offices were as polite and courteous and caring about their patients as the doctor’s and staff at Lakeshore Dermotology. "
" I REALLY APPRECIATED HOW QUICKLY I WAS CHECKED IN AND LOOKED AT! "
" Little wait time, prompt physician and treatment. Very friendly. "
" Always professional and top notch at this medical practice! Thank you! "
" Bri was extremely helpful, friendly and speedy. And of course Dr. Gielczyk was super smart and informative! "
" Dr. Wang and his staff are like good friends now, thank them for me. "
" Julie M. Murray-Dull, the Physician's Assistant that I requested and saw does an excellent job. She is very knowledgeable, professional, yet friendly. "
" Very professional and caring service. "
" Was having computer issues so I couldn’t find out when my next appointment is. "
" Outstanding. !!!!!! "
" Did't receive next yearly appointment date . "
" Dr. Gielczyk and his staff continue to do an awesome job in managing my care. Thank you to all the staff at Lakeshore Dermatology and keep up your excellent patient care. "
" Scheduling the appointment was a problem - almost had to beg to get a time 10 days into the future. "
" I love this office, it is always clean. The staff is always very helpful "
" I am very pleased with my care here. My provider not only has been able to diagnose and resolve skin disorders of what multiple providers have missed, she always treats me with with respect. "
" You have a excellent staff. Caring, polite, friendly and very helpful. "
" Julie Murray does a great job! She is friendly, well prepared, answers questins and provides excellent instructions for follow up care. I appreciate that I was able to get my annual recheck appointment within the 12 month timeframe this year. "
" I feel i’m Quite savvy as I, too work now in healthcare’s patient experience & understand the value of such surveys! My only concern ever is the length of time it takes to secure a follow up appt- supply & demand as there obviously is not enough experienced specialty providers- country wide, not just my area! I have admiration for dr gilcheck, but it is PA, Julie that I usually see and she is second to none! Best to all! "
" Brief wait. Informative session. Very professional and courteous. "
Mary beth K.
" Very pleased! "
" Everyone was very pleasant and informative to any question that I had ,a very professional group "
" I actually enjoy my visits here..staff are friendly and easy to talk to.. "
" Been going there for several years and the staff and doctor always were courteous and professional "
" I always look forward to seeing Dr. Vis. She is always so cheerful and friendly. Her assistant was very nice made me feel very comfortable. "
" Was taken in on time. Assistant was very good. Doctor arrived promptly. Pleasant experience except for the liquid Nitrogen. "
" More housekeeping magazines in waiting room "
" Very professional, efficient and clean. Great business. "
" One word it was excellent "
" I was very pleased with the care that I received during my appointment. Very friendly and professional. "
" Visit went very well - always does there. "
" I went to the spa for a dermapeel and was very happy with the services. The only think I was dissatisfied about was the new location of the rooms. It's very annoying walking through the maze of (bright and crowded) hallways to get to the treatment room. I hope this is able to be rearranged - I would consider going to another skincare facility if the spa rooms/waiting room aren't reconfigured. I really like the spa feel of the waiting room, which is ruined by walking through the hallways. "
" I love Dr. Vis "
" Great OVERALL Dermatologist care. "
Jo ellyn R.
" I Love Dr VIS! She is the best!!! "
" VERY PLEASANT, AND ENCOURAGING! THANK YOU! "
" It was not clear to me that I should set up an appointment for a year from now before I left your building "
" The doctor is always thorough and his exams are done in a professional manner. I have recommended him to friends who went to Dr Gielczyk and agreed with my assessment. I look forward to many years of working with the doctor. "
" Even though my appointment was later in the day, I had one of the shortest wait times ever! Wonderful. I love the service I get from Julie (PA). She is personable, caring, and just NICE! "
" No complains, excellence place to go.. "
" Dr. Gielczyk is always very professional and kind. The staff is friendly as well. "
" I don't like I pads for questions and signatures...in a health care setting that should be concerned with sanitery conditions, sharing a much handled device during flu season is disgusting even with hand sanitizer readily available . Scanning a signature is not that time consuming... "
" Staff was so calm and kept me so relaxed!! Everyone was so great and i will definatley recommend!! "
" I always appreciate my visits with Dr. Vis. She is thorough, informative and congenial. "
" Everyone is always professional and courteous. Thank you! "
" Very impressed with the the patient flow. A wonderful orchestration brought about by each and every staff member performing with excellant skill and talent. "
" I think Dr. Vis is the greatest. She does a very through job and makes one feel at ease. I enjoy talking to her very much. "
" The medical asst was extra nice and informative, the P.A Dr. Leah was good too. "
" The medical assistant was the best that I have had anywhere, very sweet and friendly. "
" Thank you also for letting me be seen early! "
" Do not want to be seen out of town again "
" Takes too long to get the next appointment. Usually more than a year which is too long for a patient that should get yearly attention. Very difficult to get a working schedule for older patients that spend part of their year on a warmer climate for health reasons. "
" I love Dr. Gielczyk and your facility. I just wish patients didn't have to wait so long to get appointments. Do you plan to hire more doctors? Thank you. "
" Other than the 45 min. wait it was fine. "
" Outstanding service both bedside manner and professional knowledge. "
" Very prompt, professional treatment. "
" The only part that was confusing to me as it was my first appointment was who to go to when you walk in. There was a line so that was fine for checking in but when I went to check out it was confusing. The nurse told me to go to the left to check out and schedule my next appointment. By doing that it made me cut in front of people who were in line to check in. Once they made me aware I then went to the back of the line which was okay, of course. But then I heard them say, "Where did she go? She needs an appointment." There was no clear procedure for checking out. But overall, it was a great experience! "
" Loved Dr. Julie! She was amazing! "
" It’s just very hard to get an appointment since it is such a busy practice. After my yearly exam I couldn’t even get an appointment for my next yearly (12 months). Should have been in May but I couldn’t get in until July. Very frustrating when I have so many issues with suspicious spots being removed all the time. "
" That particular day the wait time was nil and the doctors visit was very helpful. "
" Friendly Staff, great facility, and I trust my doctor with all of my diagnosis. I have had a lot of issues with skin cancer and he has found spots that I couldn't even see. I trust him and your staff and I am very happy with everything there. thank you "
" I had a PA (?) in training for my visit and even though the information she was covering was new she was very professional and kind. The colleague helping her was extremely knowledgeable and a great teacher giving opportunities to take the lead and jumping in when needed. Dr. Vis is always wonderful. A wealth of knowledge and always very kind. Thanks! "
" You are currently transitioning to a new system, which is good. It did take a bit longer, but everyone was working to keep folks moving along. Medical assistant knew I was in a hurry and made every effort to keep things moving. That was much appreciated. "
" Fastest appointment I have ever had there. I felt like my care was more personal in this visit than I have received in others, despite it being quick. I am very happy. "
" Combination of friendliness and professionalism is appreciated. "
" Everything went smoothly and on time. I do see a lot of older people VERY intimidated by the iPad for check in. It is probably hard to imagine but they really are upset because at their age (and I am 73 but I like technology ) they feel talked down to a... if it were my practice, I’d have a clip board ready if they prefer. "
" Great experience "
" None "
" I was a bit surprised to have my appt. changed to the PA and be told that Dr. guilcezk was not available that day, only to have the PA call him in to check on a bump, surprize, he was there ? "
" I always have confidence in the doctors's assessment. "
" Very professional friendly staff. "
" Love Julie and Jason....fine people "
" When I arrived for my appointment, there was no one at the receptionist desk or waiting room. I waited 10-15 minutes before someone came up and acknowledged I was there. They must have known I would be arriving because I had an appointment at 8:30 a.m. and arrived at 8:25 a.m. "
" Wait time is normally less than 10 minutes. This appt was good for an hour. Very unusual... "
" Staff seems very caring and concerned. Very imformative. "
" They wre very nice. From check in to check out. Explained every thing very well. Would recommend and have "
" It was just a busy day there and had to wait 45 minutes before seeing the Dr. He had to zap about 7 places. Some on top of head and I sure had a headache when I left, otherwise all was good. Sure like my Dr. "
" Always professional and supportive "
" Great service Every one is professional All questions and concerns answered "
" I love Dr. Vis...she is the best "
" Very professional staff! Dr Vis is an excellent doctor! "
" I have had many procedures at Lakeshore Dermatology.Their service and care have always been beyond excellent! "
" Awesome staff, Julie and Brandy were awesome "
" Dr. Van Ittersum is a very good Dr. -> I've been a patient for at least 8-10 yrs. With each visit, I am getting the feeling that he's on a strict time schedule and doesn't "listen" to what it is that I'm asking -> Annual skin checks should involve a bit more time for questions to be answered and solutions discussed. In my situation, a cyst that is somewhat painful on my head was not adequately handled: "Insurance doesn't pay for these anymore" "It will be $800 and Dr. [named] does those once a month... moved on. "
" Better parking now after they added the employee lot, thank you. Very helpful staff, especially the doctors assistant. Both the doctor and assistant answered any questions or concerns I had in terms I understood. Great facility, I would highly recommend. "
" I was so thankful they could work me in as I did not have an appointment until next March and needed to be looked at by my dermatologist as I have had Melanoma Cancer in the past. Dr. Vis did find and took care of the situation. She is an excellent doctor. "
" One concern I have with this office is that my regular check ups are about 16 months apart. That being said, I noticed a couple skin spots of concern and they got me in only 4 days later. I would recommend this office. "
" Always friendly and efficient! "
" GREAT GREAT GREAT. no complantes. "
" Dr. Gielczyk is an excellent physician. This doctor's office is a first class facility "
" Friendly, courteous and thoughtful staff and Drs. :) "
" Very good appointment! "
" The only problems we had were 1. We typically use the Walker office. When I received the phone call reminding me of my appointment, it did not say that it was to be at the Norton Shores office. So, we went from Standale to Walker to Norton Shores. 2. In my appointment at the Walker office that prompted this “light” treatment, there was no discussion of the nearly $800 cost and that insurance Medicare might not cover it. We are now waiting for what our out of pocket expense will be. Other than that, the staff st the Norton Shores office were great. "
" Everything possible was done to make me as comfortable as possible during the treatment. Thank you to your entire staff. "
" Parking is the big problem "
" I'm sorry that it takes months and months to schedule a date for my next appointment. I have great trust in my doctor, so I want to continue with his care. "
" Every person that I encountered at Lakeshore were professional and extremely friendly, an attribute very important to someone dealing with a stressful situation. And a special shout-out to Dr.Gielczyk for his special skills, terrific "bedside" manner and providing comforting and informative answers to some scary questions. Just an all-around great man and doctor! "
" Julie Murray Dull .: PA is Fabulous!!! "
" I feel very confident in your Office. "
" Very professional staff. "
" I tried to confirm my appointment online but was unsuccessful....not a biggie "
" As always, hardly any wait time, Provider always makes me feel that any questions I have are important and I never feel rushed. "
" I was very pleased with the service "
" Personally, I liked the "old" hand outs of how to care for biopsy, etc, better. "
" The doctor is wonderful but getting timely appointments is very difficult. Waiting 16 months when they tell you they want to see you in 12 months is fat from ideal. "
" The only thing irritating about this appointment was receiving "another" survey. These surveys never stop. I think they should be sent out with this statement: "Do you have anything positive or negative to say about your visit? If not, we'll consider that you are satisfied. If not, please let us know what we did to please you or irritate you during your visit." "
" Not getting in until 2020 Was very disappointing to us we’d like to come once a year "
" I’ve been a patient at this practice for 12 years, and the changes are crazy! It is so crowded and busy. The paperless system is a pain, but I understand why it is needed. I appreciate the doctors and staff. "
" The office always gives great customer service. "
" Efficient, from the time I walk in until I leave. No long waits, great, friendly service. "
" all staff are great and friendly. "
" Very professional. Excellent. "
" I have visited your office in Grand Rapids and had surgery in your Norton Shores office. I had a very good experience at both places. Very caring doctors and nurses. Dr. Wang is a wonderful doctor. "
" Great staff! "
" Thank You! I love getting a chemical peel with Kim!!! My skin is so smooth when I leave. "
" Shannon and Julie were very professional and friendly, I have no concerns, they checked me over very well. See you next year! Julie Hazekamp "
" Dr. Julie is the best. "
" Dr. Vis is the BEST!!!! "
" I appreciate your managements attention to detail and continuous improvement. I have noted the small changes running the practice from appointment to appointment. All changes seem to be little things that move patients faster and make for additional patients to be seen in the same amount of time. Thank you. "
" I love this office and Dr.Gielcyck, I have trust issues with drs so this is huge for me!! "
" Excellent service from the time of scheduling through to the medical billing. Dr Bergsma and assistants made me feel comfortable and informed me of what to expect during and after my procedure. I am a anxious patient to say the least and I so appreciate their taking the time to make me feel relaxed. "
" I was very impressed. When I was left in the exam room and was told that you'd be back in a few minutes, you were back in a few minutes. Can't tell you how many times I've sat in those rooms twiddling my thumbs for 10-15 mins wondering if I was forgotten. So thank you for being prompt. Also....when Dr. decided to take a couple samples for analysis, the team got after it right away. I was thinking it was a "lets make an appt to come back". Nope, you guys grabbed a scalpel, gave me a shot of whiskey (I made that part up) and got it done! Very efficient and I appreciate that. Nice work. "
" Julie and her assistant were outstanding as usual. "
" Love Dr. Vis! She always makes me feel very comfortable. Her assistant was great too. I just wish it didn't take so long to get an appt with her. "
" Very fine place. There is a light out in the lobby... "
" Dr. Gilchek (sp) is the best. Super kind and very efficient!! "
" I was in this office four years ago, as it was then, nothing has change, to explain in one word: EXCELLENT. "
" A man walked in to his apt 15mins late and the staff pointed that out right away which I appreciate but in the same respect I heard a man check back in to the front desk because he had been waiting 45 mins. We need to be timely and so do you. "
" None. Great service "
" This is the first time I ever had to wait in the exam room and I was confused as to what was taking place. I know it's a busy office, but was kind of left in the dark when I was left alone without explanation for a bit. "
" Service is obviously in demand as annual checkup is scheduled 17 months out. "
" Dr. Gilcheck is amazing!!! "
" Thank you for squeezing me into an appointment within a week's time frame. I had discovered a suspicious, dark colored area on my back and I was concerned about it. The receptionist found a spot in the schedule that I could pop into to, to have the spot examined by the doctor. Waiting is always hard when someone has a real concern, and Lakeshore Dermatology help relieve that concern as quickly as they could for me. Thanks for caring and keep up to good work for all of your patients. Kathy Winczewski "
" Stacy was very professional, knowledgeable, pleasant, and efficient. "
" My PA helping was amazing. When she heard I didn’t currently have ins she was kind enough to look up discounts for that medication. I am so grateful for her kindness. "
" I had a very positive experience at Lakeshore Dermatology. Although after 3 weeks, I have not yet received my biopsy report, which is not good. Unfortunately this email from doctorconnect went into my junk email and I just found it. "
" Didn't wait long to be called in, quick exam,quick checkout-very happy with the service "
" Dr Van Ittersum is wonderful. Skin cancer is something terrible to deal with and he is patient and makes sure that everything is taken care of. His staff is very friendly. My skin cancer was not caused by the sun. I highly recommend him to any one. "
" I taught Customer Service for 30 years so I notice everything. When I walked in there were three young ladies sitting there, it was a brief time I stood there but not one looked up and greeted me until one looked up and said I can help you here. Just a glance and a smile would have been nice! The customer in front of you is more important than any paper work or what is on the screen in front of you. With out us, you have no desk, paper or screen. "
" If a Doctor appointment can be enjoyable you come the closest to making it so. Thank you "
" Dr. Gielczyk is kind, gentle & very knowledgeable. He is one of the best doctors I have met. "
" Waiting time was much less than I expected. Everyone was fast, efficient, friendly, and helpful. I needed help finishing up the questions on the tablet. One of the receptionist had me step right up and she proceeded to help me through it right to the end (with a big smile on her face). Dr. Gielczyk was wonderful. Friendly and very efficient. "
" Dr Vis is amazing. "
" The care at Lakeshore Dermatology is always excellent. I would definitely recommend them . "
" Medical assistant and the provider, Julie, were great. "
" Dr Gielczyk was extremely kind and caring. The entire staff is awesome. I feel very fortunate to be a patient under his care. "
" Only problem is appointment time wait! "
" although having liquid nitrogen applied to the face was not really pleasant, the reason and benefits for the process were explained and understood. Entire staff was just great! "
" Very cold in your exam rooms. Very clean facilities. "
" Absolutely wonderful nurse- informative, courteous, caring, addressed each concern helpfully and went above and beyond in her care. "
" I do not understand why the Medical Assistant stated that she "would be my nurse" when she clearly was not an LPN or RN. The MA was very nice but do not have her call herself a nurse!!!! I was shocked to hear that you let this happen "
" Dr Vis very nice and a very good listener. She did a head to toe check-up and was very respectful of my being exposed, uncovering only one body area at a time. Nurse was very professional and kind. I love this office. I needed a 12 month recheck and she was booked 18 months out! I can assume others find her just as wonderful as I do! "
" Appointment was made on an urgent basis. I saw my regular dermatologist the next day. Great service. Thanks. "
" Price for a mani/pedi was very good, especially for the quality. "
" The staff and professional experience were exemplary. My chief concern as a "repeat customer" is the fact that I must wait 16 months between appointments. Particularly since I have a history of skin cancer (surgically removed) I would think the medical staff would want to see me "more" rather than "less" often. "
" Leah was was so friendly, personable and professional! "
" My appointment was for a pedicure in the spa. "
" Thanks for taking care of me and my family. With skin cancer scares (and cancer spots you have removed), we appreciate all of your help and care. "
" Love you guys and gals! "
" The person that checked me in wasn't at all friendly. "
" Always happy with my care "
" The only problem I have is it takes a year to book an appointment. Coffee is great, how about cookies. "
" Excellent staff and support staff. Its very rare to arrive on time and get called in on time. No waiting. We've been coming here for several yearsvand feel you are the best available. Good job. "
" having to wait months to get an appointment is frustrating "
" By far the best medical practice I’ve ever been too. "
" Was treated same visit, no having to return for additional treatment which is very helpful. Dr. Vis very professional. "
" Dr. Gielzyck has an excellent bedside manner and explains everything thoroughly! "
" Dr Wang took the biopsy and I deeply appreciated his care and step by step informative approach as he numbed and removed a sample of tissue. He made the procedure much less stressful for me. "
" You are all so friendly, knowledgeable and efficient. Was only in for an hour and had chart review and update, whole body check, biopsy performed and post instructions w recommendations specific to me. Great job. Thankyou. "
" Susan gives the best massage ever. I always feel SO much better after seeing her! "
" The electronic tablet that we have to use to check in is a pain in the neck. Some folks are not computer savy, and this type of check in process is difficult.for us. What happened to good old pencil and paper. "
" Karen provides a beautiful pedicure every time. She is great! "
" The check in person was the least friendly of all my contacts at my appointment. "
" I love Dr. Vis. "
" I felt my examination was "rushed". Previous visits had all been with Dr. Gielczyk who provided a much more thorough and complete exam "
" Love your facility. Wish you had a skin care clinic for the younger generation. I went to one at Hardy Herps, back in the day. Told about sun damage and how to take care of our whole body. Got lots of samples; Bonnee Bell, Coppertone, etc. The cost was minimal and it was on a Saturday. Skin Education Clinic would help people of all ages. "
" I appreciate how prompt you are with my appointments. No waiting, and I love it! "
" I have had the rash i came to your office for for almost 6 months, i had been treated by my MD for said rash with little help, With the script, and instructions i received from dr. Gielczyk my rash overnight is 90% better I wish id have come to you back 6 months ago instead of my MD and thank you for getting me in so fast "
" Julie is an exceptional PA. She is very friendly and courteous. She gives me options for treatments and explains everything. Thanks Julie for all you do!! "
" The staff was very helpful and pleasant. The office was very clean and well organized. I would definitely recommend this practice. "
" I feel very comfortable "
" Very professional and attentive to my needs. "
" Room was like a sauna - no air. I was embarrassed during my exam because I had copious amounts of perspiration. "
" I always appreciate Dr Vis and Lakeshore Dermatology and the care I receive there. "
" Dr Vis is great especially when you get first appointment "
" Lakeshore Dermatology is the cleanest, most efficient medical facility I've ever visited. I'd recommend them to anyone. "
" I love my micro peels by Kim!! "
" Ridiculous that an annual exam schedule is 14+ months out. "
" VERY PLEASED TO GET APPOINTMENT SO SOON, DR AND STAFF WERE WONDERFUL----DEFINITELY WOULD RECOMMEND TO OTHERS! THANK YOU..DR GIELCZYK'S MEDICAL ASSISTANT WAS AWESOME!!! "
" I'm really bummed that I have to wait 17 months now for my next yearly check up with Dr. Vis. I'm not surprised though because she is so amazing. "
" Everyone is very professional and caring. "
" Dr. Vis is so great! So personable! "
" I have been coming to Lakeshore Dermatology for many years and have never had a bad experience. I get in and out quickly and never have to sit in an exam room wondering if they forgot me. I have recommended this office to many people. Keep up the good work! "
" My appointment was great. Wait time was non existent. Well oiled machine. "
" Screwed up my appointment. "
" Your staff is always so friendly. I never feel silly asking questions of them. "
" I am sorry we couldn’t schedule yearly exam within the one year time frame "
" I do not like the ipad sign in. I feel it is very germ laden. After we use it the medical assistant takes it and uses it. Very poor infection control practice. "
" Thank you for your service! "
" Great visit! Loved the nurse and of course Dr Gilcheck for sure!!!! "
" As always, highly professional and courteous staff. Doctor Van Ittersum was quick, professional, and easy to communicate with. He listens! "
" Dr G has a terrific “bedside “manor ! "
" This was the first time seeing Dr. Foster. She was absolutely wonderful. She told me everything that she saw and what it was an if there was any need to be concerned. I have always looked forward to my visits and Dr. Foster is another reason to recommend the practice. Thanks so much! "
" N/A "
" I highly recommend Lakeshore Dermatology. I have struggled with skin disorders for years and all are under control now thanks to Lakeshore Dermatology. I am very pleased with the service I receive there. "
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