Shepard Eye Center
" Very quick and easy... "
" The doctor was a very professional "
" Very professional staff and very efficient "
" The medical assistant and doctor were all so kind and patient with both myself and my daughter at our appointments yesterday! Looking forward to taking both of my son’s for their appointments today. "
" Great doctor, great staff! "
" Professional, friendly staff. Excellent service. Dr. Franta is the best!! "
" Well cared for. "
" Doctor, staff and service are all excellent. "
" Jackie was great! I have an eye phobia and she was informative and so understanding! "
" Physician's assistants were all respectful, attentive, and kind. Doctor Shephard as always is the best in his profession. He is thorough, explains everything to the patient in a language we can understand. We have been using Shephard Eye Center for 15 years now, since we moved from SanDiego in 2004. "
" My experience with Shepard Eye Center has been wonderful. The staff is very friendly. I would like to point someone out for outstanding Service, Mrs. Carol is always so friendly and makes You feel welcomed. She goes that extra mile to help. "
" As Always, all the Shepard Eye staff were professional, courteous and thorough. Their commitment to quality care is very evident. During my visit a technical glitch occurred during a test which Dr. Bylsma noticed immediately and had the test re-done. I was impressed with their attention to detail and dedication to their patients. Thank you! "
" Everyone was friendly and very professional. Everything was explained and all questions were answered. "
" Always friendly, efficient, courteous and professional in every way. This is a very well run eye center. It is what we expect from our health care professionals. "
" The sign in procedure has improved dramatically. Now you can do it from home. this saves time during visit. It was so much faster than last time. The front office was amiable and cordial and the back office was very professional. "
" Thank you for my “new eyes”! Loving every second of my last results! The best feeling was camping with my family and waking up to a beautiful sunrise I could SEE without having to worry about how to wash my hands and get my contacts in in the tent. Everyone has been so kind and helpful through the process. Forever great fil. "
" My appointment went very well.. I did not have long periods of waiting and the all who assisted were kind, caring and knowledgeable, I met with Dr Franta and wery pleased with the latest in the tools and technology he used. Thank you jean studer "
" I like that Dr. Sedeek explains what he does and what he’s watching. "
" My son received great care, the staff were very thorough and knowledgeable providing a great experience for my son. I was impressed by the high tech diagnostic procedures this center has to offer. Most importantly, I was very pleased the office manage to have Dr. Goodman evaluate my son Immediately based on his symptoms. This office provides so much professionalism. "
" They took me in before my appointed time. Friendly and informative. "
" Drs & staff were kind & professional! I haven’t waited more than 5 minutes to be seen past appointment time! Large clean facility! Many parking spaces close to entrance! My overall experience was without anxiety, and that’s majorly important to me. "
" I love the way my eye looks . "
" Very satisfied with the care Tricia was given "
" Everyone starting at the front desk all the way to checkout was great. Definitely coming back for checkup next year. "
" From the moment I walked in I felt welcomed by the good customer service! I was greeted right away and given instructions on how to proceed with kindness and knowledge! From the staff at the front desk, to the tech who worked with me before the doctor came in, to Dr. Franta. Everyone was great! I either came in on a really good day for the staff or they are just awesome all the time! Either way I will be back & recommending to everyone I know! Thanks so much "
" Best staff, facilities and outstanding Doctor Sedeck. "
" Excellent for Shepard, good for anesthesiologist. "
" Digital checkin with tablets was slow abd painful. "
" Everyone very nice and profesional. "
" As usual I was happy with the encounter and was treated very well by everyone with whom I came in contact. "
" Arrived a few minutes early. Wait time was minimal. Staff was friendly and professional. "
" Great Doctor! I am sometimes apprehensive as I get someone different every time I go. I am a busy person and did have changes in my eyes that I just couldn’t describe very well. He was able to take the little information I provided and checked my eyes very thoroughly. I have additional needs and screenings given that I take Plaquenel a drug that can create eye issues. The Dr was completely knowledgeable on the related issues. Please keep him. "
" Well oiled machine. Very impressed "
" I appreciate the knowledge but also the kindness "
" The staff was very helpful and very profesional "
" So thankful to not have the level of pain with the migraines that I had before "
" Very friendly and professional "
" From the ladies at the front desk to all the technicians and Dr. Zarnegar are all very welcoming and professional. I have no complaints. Very pleased with my cataract surgery and new lens (Both eyes, now done). "
" Service was timely, courteous and efficient. "
" Your whole staff was very pleasant Both my husband and I were very pleased "
" The staff and DR Sedeek are wonderful, they have been taking care of me since March 2019. I had a surgery in March for a detached retina and ongoing treatment for Macular Degeneration. I still have to have a surgery for cataracts when I finish the injections! very professional team! Liz Vaughan "
" Waiting time was short, everyone was professional and polite, and I left without an RX - which I appreciate. I got information of what to buy on Amazon that would help my eyes feel better. Thank you! "
" Everyone was kind, courteous & very professional. Dr. Grants is the best eye doctor I have ever had the pleasure of knowing. "
" The staff was very attentive and courteous "
" Very professional. New technology affords precise examination. "
" Dr. Sedeek has been a wonderful asset to Shepard Eye Clinic. He has been able to treat me and stabilize my eye issues. His knowledge of his trade is exceptional! "
" I have yet to meet any staff member at your office who is not very professional "
" This was my first visit, everyone was welcoming. I was greeted with smiles. I was warmly by Dr. Zarnegar who diagnosed my issue immediately and reommended a course of treatment. The only issue I had; scheduling a date for follow-up but no time. The scheduler left me with questioning her competence. Not a good feeling. "
" All employees I encountered treated me with respect and kindness and efficiency. Thank you, Lynne Wisz "
" Good and friendly people, prompt service, thorough exam. "
" Employees are always friendly and helpful and Dr Sedeek is Great at explaining the situation "
" Great staff "
" I have been going to Shepherd I center for over 35 years, never had a bad appointment yet, might have waited a little longer, but that is to be expected. "
" Everyone was so nice and professional "
" The sweet gal who helped fit my son’s first pair of contacts was great! She was patient, helpful and friendly! Wonderful experience! "
" The facility was clean and updated. The staff were very friendly and professional. The wait time was very reasonable and my exam was extremely thorough. "
" Everyone from optical to main dept were courteous. I was there to have new prescription adjusted. The only concern I have is the length of waiting between May when I first saw Dr. B and made an appt. a week or two later and not getting in until July! When I made my appt it was with a different doctor at Shepard and I asked if Dr.B's records would transfer over which didn't seem to happen as my prescription didn't include a temporary prism. So, I'm now waiting for these temp glasses to be made. Everyone is very helpful and I wish I had more clearly communicated what was going on with my health so as to save time and $$. "
" As all ways. "
" Very friendly and professional staff. Very pleased with the care and service. "
" I see better I’m happier There really are professional "
" Very professional very pleasant definenetly will be back "
" Very efficient. Appointments are always started in a timely manner. "
" Very busy at the retina section. Maybe too tight a schedule. "
" Ive always been treated great by the friendly staff. Also the Dr's as well as the staff take time to listen to me while I tell them why I'm at the appt. I know my exam is done correctly and i love my new glasses are great, it's wonderful to see clear again. "
" Thank you Natalie for your kindness and patience. "
" Outstanding customer service and highly knowledgeable doctors and assistants. "
" I was a little nervous walking in but the staff and doctor's put me at ease "
" Always good and prompt "
" Very friendly office staff. "
" No complaints, always treated very well. Didn't have to wait a long time to be seen by my Dr. "
" Best appt by far. Great staff "
" Professional very through "
" Excellent customer service and professional expertise from doctors and assistants. "
" Five star rating best experience ever "
" Dr Franta rocks! "
" I found front office Staff, technical staff , & Dr. Byalsma very professional & courteous! "
" Staff at this facility are spot on with information and answering questions pertaining to your particular medical issues. This office is very friendly and helpful just BUSY!!!! "
" I am very happy "
" All staff I encountered were very kind & patient. Dr. Z explained my up coming cataract surgery. He explained options and answered all my questions! Can’t wait to see “clearly” again! "
" Thank you! I was seen promptly. I had to wait for my eyes to dialate, then Dr. Sedeek saw me and I was on my way home. "
" I called yesterday morning about floaters and had an appointment the same day. Very personable and efficient staff! "
" I was real pleased with the service I received. "
" Very thorough and professional. "
" Very efficient service by all involved. "
" The staff got me in right away, minimal wait and all very professional and all my questions were answered. "
" Staff was very professional. Appointment was on time. "
" Rebecca was very professional, listened to my concerns which helped me to make a more informed decision in regards to cataract surgery. "
" Right on time, Isela did a highly professional job on the initial tests, then Dr. Bylsma and his assistant, Jennifer, interpreted the results and gave me excellent advice. "
" The staff was friendly and professional. The doctor was good about answering questions and took time to discuss things with me. "
" Paulo took pictures of my retina and explained the images to me. Now I have a clearer picture. Thank you! "
" My wait time was almost 1 hour, appointment was for 9:30, checked in at 9:18, taken to exam room at 10:27, everything else was great. "
" Everyone have been nothing but incredible! Very helpful, concerned and overall want the best for my wellbeing! Super amazing staff and Dr.s! "
" Everyone was very knowledgeable, polite, and very helpful. "
" Everyone was very friendly and helpful! "
" Staff and Dr. very thorough and patient! "
" The visit went very well, as usual I was treated in a kind and professional manner. Thanks to everyone involved in my visit. "
" None "
" I didn’t have a scheduled appointment but needed to be see as I was on vacation and heading home. The staff and doctor were quick and thorough. I greatly appreciate that they we able to see me the day after the 4th!!! "
" Friendly, professional staff who give you ample time to ask questions about your medical condition. This includes the front receptionists, schedulers, technicians, and doctors at Shepard Eye Center. "
" Excelente personal , maquinaria muy avanzada y examen muy completo quede muy complacida Gracias. "
" Good service "
" Dr. Sadeek saw me on Sunday to treat an eye infection which was so appreciated. "
" Staff and Dr were all very kind and made you feel comfortable. Definitely will use this office again. "
" Really nice personal "
" We always have experienced excellent service by all employees at Shepard Eye Clinic. "
" Dr. James Franta is excellent! The Opton machine is interesting but I am pleased Dr. Franta also did his exam with dilated eyes! "
" Everything was fine and professional. "
" Wait time for my appointment was somewhat excessive. I waited almost an hour for a 1530 appointment. "
" Other than waiting 25 minutes beyond my scheduled appointment time, service and attention was excellent "
" Very professional service "
" Staff and doctor very pleasant, professional and helpful. Services are consistent every time I've been in your facility. "
" My appointment was handled professionally and on time! "
" DR. B was very professional & explained everything to me. The Techs were very efficient & answered all of my questions. My only complaint I have is the rooms at your facility are to damn COLD. If you would cut your air conditioning down you could save enough to cut your patients charges & then we would all be happy. "
" Excellent Service. Thank you for your time and patience. "
" Dr. Answered all my questions and staff very efficient & helpful. "
" Everyone was very professional!!! "
" The staff is great, friendly and knowledgeable. We saw Dr. Zarniger and he too is knowledgeable and makes you very comfortable. "
" Awesome Customer Service I love the crew of the Shepard Eye Center !! Thanks You!! "
" Exceptional care from reception to exam. Service is professional and caring. "
" Everyone was courteous, friendly and efficient. "
" Overall the experience was very good. "
" For returning patients Get rid of the iPads over and over. One simple question, Has anything changed. Answer "no" that it. Instead have to go through entire series on questions again and again. "
" Professional staff, friendly atmosphere. 5* "
" The people are very friendly and accommodating. "
" Your practice is always very efficient. I also liked filling out the details on line. "
" Dr. Goodman is exceptional. "
" Everyone greets you with a warm smile Appointments are punctual. "
" Administrative staff and professional medical staff were both extremely courteous and efficient in all aspects of my appointment yesterday. It makes eye appointments quick and pleasant experiences. Thank you all. "
" Very professionals and caring when dealing with patients. They explain in detail what procedure they will be administering. Awesome place "
" My visit was very pleasant. Staff and Doctor was excellent. Thank You, Robert Pischke "
" Very kind staff when got ill during exam "
" The Retina specialist was very professional, and all the staff that assisted me during my appointment and were very caring of my needing my cane to walk, and that I was hard of hearing. I was very pleased with my examination and all those who assisted Dr. Sendeek. "
" Efficient on line check-in, wait time was only 5 minutes, and staff were all caring people. "
" Mom mother and brother went to the appointment and and left very happy on how well they were treated there and how efficient the staff was to help them. I appreciate your work. "
" Dr. Bylsma was kind and patient as always. A huge thank-you, Dr. B, for my successful laser assisted cataract surgeries and for your thorough follow up of my case, and for always taking the time to answer my many questions. Many thanks, also, to Dr. Nelson for his skill, patience and cheerful attitude! The glasses are perfect! "
" Fue muy buena la atención de todas las personas que me atendieron, muchas gracias. Excelente servicio. "
" Carol was the medical assistance assigned to me at my appointment. She was extremely nice and helpful and put me at ease. Dr. Bylsma is also very nice and answered all my questions to my satisfaction. I am impressed with the state of the art equipment in the office. I had mentioned I had noticed some floaters the other day and they immediately took some photos of my retina to make sue everything was alright. They are very careful to check out anything unusual with my eyes. I fee that I get the best eye care at Shepard. "
" Outstanding professional service from doctors to nurses to staff. Excellent customer courtesy and concern. Environment is clean and pleasant. "
" the hole team was very nice and helpful, and great service "
" All good and timely "
" Always great - you have saved my life by keeping my eyesight really great! "
" I’m extremely greatful for the excellent care by all the staff and doctors!!!! You are the BEST !!! "
" Outstanding Customer Service "
" Did not have to wait long and the procedure went well. "
" Thoughtful and knowledgeable people helping us, patients, through the process to wellness and improved health. Thank you, Lynne Wisz "
" Marion was so professional and friendly. I felt very comfortable. Dr Bylsma explained info to me about my eyesight that made me feel relieved. Stella was so friendly at checkout. I will highly recommend this office to family and friends. Thank you all so much for a pleasant visit. "
" Great professional people "
" I was directed to arrive 15 minutes ahead of an 8:30 appointment and I did. I was the 2nd in line at that time. I remained seated for 30 minutes before my name was called. There was no excuse for me waiting 15 minutes after my appointment time because I was the 1st to see this particular consultant. "
" Always conducted in a excellent manner. "
" Shepherd eye centers very good place to go I highly recommended nice and friendly people "
" Muy amables todo el personal que trabaja "
" The technician was very thorough. I had a good experience. Thank you. "
" All the staff at Shepard Eye Center are professional, helpful and kind. "
" The medical staff gave excellent treatment. The check-in receptionist didn't listen very well. Though usually the others who do reception do fine. "
" Office was very clean and organized. Quick and to the point but also friendly and caring. "
" Had a couple appointments at your main office as well as cataract surgery that was done by Dr Bylsma. The doctor and your office staff were extremely kind and professional! Special thanks to Noe and Linda (nurse at surgery center) for their friendliness and professionalism! Diane "
" Waited about 20 minutes before I was called back but after that my appointment went pretty fast "
" My experience was amazing! I was helped at the front desk by Belen who greeted me and welcomed me during my check in. Later I was helped by the lovely Marion. She incredibly patient with me during my eye exam. She explained the process and I could tell she was knowledgeable and passionate about her job. Dr. Zarnegar was attentive and helpful. Miriam was a great help in explaining additional questions I had. I highly recommend this place to anyone. Thanks to the staff I encountered, my experience was greasy. "
" This was the first optometrist appointment for my son. Everyone treated us kindly, and took the time to explain their procedures. I appreciated their attention to detail and excellent service. "
" Dr Bylsma and the staff at Shepard Eye Center made me feel comfortable and relaxed. They listen to my needs and took genuine care for my concerns. They made sure I understood the procedure and answered all my questions. "
" Although i am a new patient, i have only been in the ofc twice, i am so impressed at how important getting an urgent appt is to your ofc. I came to your ofc as an urgent appt and was scheduled the same day that my pcp called. Second appt was also an urgent appt. Also was scheduled the day my pcp called. As simple as my concern was, at my second visit, i was treated well and was never made to feel like i was waisting your time. As a provider, AND a patient, i truly respect the care provided, from the front ofc to the back ofc. You all are great! Thank you. "
" Dr. Franta and assistant were great. However, the lady located in the eyeglasses department was not helpful. I asked asked her for advice on eyeglass frames and she suggested I Keep my current glasses as they do not have anything that would fit my face frame. I asked if she could show me some frames and she said she would be back. I waited for about 10 minutes but she never returned. "
" All Good Very zProfessional,, I Like It Here. Just Need More Financial Help For Us Homeless Disabled Veterans. "
" Good check up and very satisfied! "
" Very speedy professional service "
" I love this place. I just went for the first time. Check-in was fast and easy. The staff is friendly and professional. Dr. Nelson and his technician were very knowledgable and provided excellent care. "
" All of the assistants as well as my two doctors were ever helpful and kind and extra accommodating. Dr. Bylsma got me in to see Dr. Sedeek, the retinal specialist, even though that wasn’t scheduled because I had driven up from LA just for this appointment. When it became apparent that I had some holes in my retina Dr. Sedeek fit me in for an unexpected laser procedure even though his schedule was already full for the day. I really appreciate them being so considerate of my time and giving me the best care they could. I definitely felt I was treated like a person and not just another appointment. Which is always the case at Shepard Eye Center! "
" I needed a new prescription for glasses. Four people saw me before Dr. Bylsma saw me. They tried to make sure that the prescription was right. "
" Dr. Bylsma was very professional and very thorough! "
" Everyone was very nice and cheerful! It was my first time there - great experience!! "
" Staff members are friendly. They care about my health, and they always greet every patient with a smile. "
" Checking in on my phone was a pain in the a**! "
" Staff is friendly and helpful. "
" I was very pleased to get in so quickly. I only have two eyes and I want to be sure I keep them healthy. It makes me feel better knowing my problem was addressed and I can just wait now for the healing process. Thanks for your prompt action. I have lots of faith in Dr. Blysma. "
" Stellar services provided by each and every contact I had with the Shepard staffers! "
" Everyone was friendly & professional. "
" Very friendly and professional staff! "
" El servicio que recibí fue excelente de parte de todo su personal y doctor "
" Long wait time needs to be shortened. "
" I was very pleased "
" Dr Sedeek and staff are taking excellent care of me & my eye problems. I appreciate them very much. E J Lansford "
" Arrived early but my appointment started a little late. Not complaining as I get good service, just always at least 15 min late "
" I always receive the very best care "
" I was not happy about the new online check in app . Not very personal and doesn’t allow you to pick amount of payment. It also requires you to have your card on file which I do not do. "
" Cordial, caring and thorough staff "
" Many many steps and staff members involved; took over an hour "
" I thought the care, courtesy and attention to detail was excellent "
" The service at Shepherd Eye Center has been extraordinary. My opthalmologist of many years retired and recommended this clinic. While I agreed to having my chart transferred to this large practice, I had some misgivings about losing the individual attention I had been receiving from my sole practicioner opthalmologist. After two urgent visits with SEC, I realized my worries were unwarranted. The doctors at SEC take my eye health seriously, and they also take time to allay my concerns. It's not just the doctors who should be commended, but the support staff as well--from the person at the exchange to the clerical and medical support staff. It's obvious a lot of thought goes into the hiring of people who represent SEC. "
" Staff was courteous and professional and the exam was thorough "
" Dr. Franta is thorough and knowledgeable. I have been going to him for years and I will continue. He gives me information and answers questions I ask without hesitation. He spends as much time with me as is needed and I never feel rushed when I am in this office. "
" The whole staff were very helpful and they clearly explain the problem that you're having, the process that you're going to go thru step by step. Highly recommended. "
" Dr. And staff were very. Helpful and kind "
" I've seen many eye doctors since my coroidal melenoma diagnosis. Several at UCLA where they specialize in my condition. You guys are top notch in every category. You are efficiant, friendly, professional, and all around awesome. I feel very fortunate to have found you guys. I feel very well taken care of from the moment I walk in till the moment I leave. Keep up the great work! "
" They have a iPad chech in system that if you don’t do do it at home you are required to do it at the front chech in desk. I saw several seniors not very happy with this new system ! I didn’t mind to much. "
" Everything that was done was done professionally. "
" Aways greeted with happy attitudes and great professionals doing their jobs. No complaints here "
" New tablet sign in procedure is a bit cumbersome especially for older patients. "
" Wait was longer than I expected--30 minutes. "
" All staff, receptionist,eye exam technician and doctor were friendly and professional in my opinion. The doctor took the time to answer all of my questions. Thank you, James. "
" I have been a patient for 50 years your service has been always fast and excellent "
" Went in and out real quick, everything was done in minutes, great service and an even better environment. "
" Todo el personal es muy amable "
" Very professional "
" Everyone is so kind "
" Love the people and the doctos. But I had to wait 40 minutes even when I had an appointment. "
" The employees are the best anywhere! It is a big place and for the most part runs smoothly. The waits can be long but the help more then makes up for it. The Drs. are great also. I recommend Shepard eye often. "
" I enjoyed iam happy "
" Very impressed with the kindness and friendliness of all the employees i dealt with. You all are awesome!! "
" Very efficient. All staff competent and friendly. I feel in good hands. "
" Dr. Goodman was great! The staff was warm and friendly! "
" Very happy with the service I recieved! I was seen within 10 minutes and your staff were extremely friendly and professional! Thank you! Diane "
" Excellent staff "
" Techs & Dr excellent attitudes. Efficient. Lovely place. Thank you. "
" I was very satisfied with my injections doctor was very professional as well as staff "
" Fast appointment!!!! In and out in 30 minutes "
" Your checking process needs help. I checked in from home and had to do again while I waited. Just honest feedback. "
" I’ve been very happy with the care I receive there. "
" Dr. Franta is very personable and professional. "
" My appt with Dr Franta has always been a good experience. "
" The entire staff are very professional and make me feel very comfortable. "
" Dr. Bylsma and the staff were professional, friendly, and efficient - just as always. "
" I had to wait 35 minutes before they called me. After the preliminary tests, I had to wait 15 more minutes for an exam room to open up. However, the personnel were very efficient and professional. I feel I got thorough care. "
" I arrived at 1:10 for a 1:40appt. I was seen by staff until 2:15pm. The wait time was long. I was not advised that the my specialist was running behind. That is courtesy to the clients that you serve. When updating is needed tell the client that a pad plus paper work will be required when you leave text messages. I received 4 text messages. "
" Thank you! "
" I have no complaints.Everything went well. I even ran into to one of the girls there that I use to babysit. "
" Everyone was so friendly. Jennifer Lopez, Dr. Byalsma's assistant, was so helpful & friendly. Dr. Byalsma was great. "
" Excellent experience at Sheppard Eye Center! Staff was very friendly and professional. "
" Every one was very pleasant, and gave me a full enjoyment for the visit ! "
" Needed an appointment for foreign substance in left eye. The Center accommodated me in a polite and efficient manner. "
" Very satisfied with staff and I will return "
" They make me feel real comfortable I love them people "
" All our ? Answered in a friendly and professional way "
" I wait to much at the room after my eye dilatación but all personal are friendly and professional "
" This was the first time I waited for the Doctor for 51 min. in the waiting room. Very uncomfortable waiting that long and I know he was busy . But overall I really. like Doctor Goodman ! "
" Everyone from the reception area, pre-tester and Dr Franta was professional, cordial and extremely competent. I've been a client for over twenty years and definitely plan to continue. Always recommend to friends new to the area. "
" Have been with Dr. Shepard's office for years and service is always excellant. Doctors and techs always explain what they are doing during exam and am always aware of steps in all procedures. Service was and is excellent. "
" Dr. Sedeek is and awesome doctor and his staff makes each visit enjoyable even when you are getting shots in your eye. However the records department is not very efficient I have been asking for my records since November 2018 and I’m still waiting. "
" My husband and I love all the people in Shepherd Eye Center! Always very accommodating and professional! Dr Bylsma is our doctor and he takes very good care of our eyes! I highly recommend Shepherd Eye Center to anyone looking for a great place to get your eyes taken care of! Debra "
" The staff were very friendly and curtious "
" Carol is a joy to work with. "
" Really impressed with your new facility. "
" Everyone was very friendly and professional. Enjoyed talking with all of them too. "
" Starting with the phone call to schedule my appt and reaching Monique who is an amazing asset as your first interaction over the phone to check in, the tech etc it was an overall awesome experience beginning to end. Every person I made contact with was professional, knowledgeable and went above and beyond. Way to go! I’ll recommend y’all anytime! "
" Very impressive, staff was great. Doctors very professional. "
" The staff were very friendly and helpful. .I didn't have to wait long to see Doctor . "
" Everyone is friendly in the office. "
" Nothing bad to leave..... everything is 100% "
" Thank you so much for doing my exam without dilating my eyes as I am allergic to those type of eye drops "
" Dr. Bylsma is very caring and thorough. I am so grateful and thankful for his expertise and kindness. All of his staff members are respectful and courteous. I highly recommend Shepard Eye Clinic. "
" Quick check in, quick visit with doctor, quick check out. This is the best location with the best doctors for ocular care. "
" Doctor could have spent a little more time asking if I needed anything else. The rest of the experience with the reception and clinician before was excellent. Super friendly and provided excellent customer service. This experience was in the Santa Maria location. "
" In and out within 30 minutes. This included an exam for an injured eye. "
" i was given an appointment within 30 minutes from calling the office. I had two days with vision problems flashing and black spots and blurry vision the week before. I was very worried that i could be experiencing retinal detachment and thankful that i obtained immediate care. You were all a blessing to me. Office is organized and i received great service. All the staff and doctor were kind. After all the tests were done Dr. Sedeek took the time to explain what was happening. Thank you again. It's rare to be able to get an appointment so quickly. Awesome service. "
" They were fast and friendly.. "
" Excellent front desk customer service, Belen. Back office assitant, Maryann very respectful and made me feel very welcomed!!!! "
" Always excellent care! "
" My experience was great. It's a wonderful facility. Everyone is so friendly and helpful. "
" Felicidades por el exelente servicio gracias "
" The staff and service was outstanding. I loved the one stop shopping for services. Very professional. "
" My wife Nell said to say she love,s her new eye,s ! "
" Whatever is going on with my eyes Dr Bylsmar has made me a priority as he does with all of his patients. Thank you Shepard Eye Center. Georgia L. "
" The whole experience was outstanding as usual. I was seen within 5 minutes of arriving and the staff and Dr. Franta were all very professional and accommodating. These are just a couple of reasons that my preferred Eye Center is Shepard!. "
" Everyone there is just wonderful, keep up the good work. "
" Pleasant personnel, no long waiting, nice building. Thank you "
" All the staff is very friendly and helpful. "
" No long wait, and pleasant staff. "
" Everybody at the Center always greats you when you check in at the front desk weather it be a good morning or good afternoon ! Great energy. All personal are very friendly "
" Everythiing was awesome, but in hindsight, here are 2 suggestions I'd make for the receptionists: 1: tell the client to have a ride home in case surgery was needed (which it was in my case); and 2: tell the client to bring Xanax or Valium if they have it at home already. i woiuld have welcomed a Xanax before I got a needle stuck in my eye! It was a walk in the park and the doctor was AWESOME, but the anxiety I felt just knowing what was coming would have easily been alleviated if I'd had some anti-anxiety medication with me, and I had some at home I could have brought. "
" Minimal wait. The staff and doctor were attentive and professional. "
" Met Dr .Franta for first time. Very pleasant, professional, addressed all my issues/concerns with ease. "
" My technician was absolutely amazing and he was so professional and knew exactly what he was doing. Very pleased. "
" I was very impressed with the speedy and professional I received. I can understand why many have highly recommended this place for me. Thank you! "
" The best eye specialist I've ever done business with. Been going to Shepherd eye center for ten years. Great doctors! "
" As always very satisfied with the way my wife n I have been given all the attention We thank you "
" I love and enjoying all my treatments in Sheppard eye center "
" Davis was outstanding. He was thorough, professional, and very friendly. "
" I love that place Goodman's the best eye doctor around "
" Effecient and all plesant . "
" I got right in and had my vision checked before seeing the Dr. "
" Betty was very helpful and explained my upcoming procedure so I could understand what to expect also explained the insurance side of it also which gave me peace of mind. "
" Very nice to go to an office visit and not have to wait Front desk personal very friendly. "
" All the staff are very personable and leave you feeling that you matter as a person not just a patient to be processed. "
" Dr. Bylsma is the best! I've been going to him for many years. The facility is beautiful and everyone is so friendly and helpful at the front desk. 5 Stars! "
" Efficient and friendly. "
" Every one in your office is so from the doctors to the front office. Merry Christmas and Happy New Year. "
" The staff is very courteous and knowledgeable. I was well taken care of up until the end of my visit. Great overall experience. "
" Everyone, from Dr. to front desk, most professional, friendly, and knowledgeable "
" Thank you so much for helping me with my migraine headaches. The botox treatments are a great help "
" every person i have contact with in that office is very nice and friendly a pleasure to go there !!!!! "
" Friendly and personable service "
" No problems with Dr. or appointment. "
" Dr. Zannegar examined me for what an ER doctor had told me was shingles. He determined it to be a poison oak rash which was confirmed a few hours later by my primary doctor. Still have the rash but now a different treatment method and medicine. Great observation skills. "
" Love the whole entire process.. extremely happy with my eyelid results .. I was very nervous but the entire staff was very wonderful and took so good care of me .. Dr Z is Awesome. "
" I got in right on time and had the tests I needed and was out in a short time! "
" Very perfional "
" The staff is very knowledgeable, professional and friendly. They made feel comfortable and at ease. The staff is well trained. Chief Martinez "
" Doctor Dan is the best. We have been with years. We like the way he treats his patients. "
" Very prompt attention to my problem. "
" From check in to Exit everyone was very professional and sweet. Thank you "
" Fast, efficient service - very unusual for a doctors office - "
" I always have a very pleasant visit. Everyone is very friendly and professional. "
" Staff is very friendly and helpful "
" The staff is always very helpful and friendly. "
" Dr. Sedeek demonstrates superior knowledge in his area of very apparent expertise. He appears quite passionate in his work and genuinely caring to his patient/s. "
" Dr. Goodman is excellent. He's always very compassionate, professional, and does complete and throw examinations. I trust him completely. The staff is very pleasant and helpful. "
" Excellent service. Very prompt! "
" The entire staff is wonderful. The kindness and expertise is equal "
" Natalie is the best!!!! "
" Always a great experience "
" The entire experience was very pleasant. Everyone is very caring and professional. "
" All the employees I’ve encountered are very friendly, helpful and professional. I highly recommend this facility. "
" Very pleased! "
" Flabbergasted by the new technology and Dr. Bijlsma's ability to apply this with apparent ease. Happy in Santa Maria "
" All the staff is friendly and treats you with first class customer service "
" I was impressed with The Shepard Eye Center. The employees were warm and friendly And Dr Bylsma was very thorough with my eye check up. I would recommend Shepard Eye Center to anyone needing care with their eyes. They also have a great selection of frames to choose from for reading glasses . "
" Jenn was great n keeping me informed as to what to expect step by step n Dr Z absolutely wonderful thank u "
" Everyone was awesome from the moment I walked in to the second I left ..: best place .. I totally recommend everyone to visit this office.. the staff very outgoing n the doctors .. oh my fantastic.. thank you for everything and thank for taking such good care of me ... ❤️❤️❤️❤️❤️ "
" Very friendly and courteous staff. "
" Employees were very cordial and informative. On a scale of 1-10, I give them a 10 "
" Staff was the greatest. Very accommodating to my immediate needs. Very professional and caring,especially the front desk people. Thanks for a wonderful experience. Delia Limon "
" As always, excellent "
" We met with Dr. Shepard & he was great & knowledgeable in explaining everything we needed to know now & for the future. "
" Doctor was excellent, staff kind and efficient as possible. I suggest having new patient forms mailed in to office in advance of first appointment so staff could input data before new patient arrives. Data could then be verified with patient and at least one hour of patient waiting time could be saved. "
" Everyone was friendly & efficient. "
" I believe the examination was very thorough and the staff was very professional and polite. "
" Everything was so quick and efficient! "
" Wonderful! Davis Heaton was especially helpful and kind and made my experience very good and I am defiantly going to come back to Shepard's for any other eye care I need. "
" Every one is friendly and professional. "
" Dr. Bylsma and his staff are absolutely Fantastic! I can't imagine seeing any other Eye Doctor to help me with my glaucoma. "
" Service has always been good and professional! "
" The entire process of having 2 cataract surguries was prompt, efficient & professional. The staff is friendly and knowledgeable; the technology cutting-edge. "
" The personnel at Spepard Eye Center are very knowledgeable and professional. They provide a friendly and comfortable environment. Good caring people. Thank you Chief Martinez "
" My technician, Marion, was so knowledgeable. Really appreciated her. "
" Your front AND back office support is great. Very nice & courteous. My visit went smoothly and I was examined in a timely manner. Your new facility is light and airy with lots of space. I was satisfied with the service and I recommend any potential new clients to make an appointment. "
" My visit was very pleasant. My appointment was at 3:30 pm and it was very timely . Linda was very professional in conducting all my tests before I saw Dr Goodman. Thank you Jesse De Leon "
" Connie Burns is a 101 yr old patient & has been for several decades. EVERYONE from when she 1st enters untill she leaves building treats her so friendly, courteous, special & in a caring/professional manner. Her eyesight is a challenging condition rt now & she would trust no one but Sheppards eye Center to work on her . "
" The staff were exstremely friendly. Explaining everything well. The Dr. was very thourough and reassuring. The staff were very professional and kind. "
" Thank you for having open last minute availability. Also great service from Doctors to all administrators. ❤️ "
" I love Shepherd Eye. The staff and, of course, Dr. Goodman, are all so professional but also kind and caring. Not crazy about the long wait but that's to be expected when you have such high quality medical care. "
" I would highly recommend this place "
" My appointment, was on time as usuial "
" Staff were very nice and kind. "
" Extremely efficient office. The staff is knowledgeable and friendly. Shepard Eye Center will be my go to every year. "
" Dr and staff were very friendly and at all times explained the procedures they would be doing. I did not have a long wait time. The office and rooms were very clean. "
" All staff are very professional. My appointment was on time and check in was very pleasant. Great job on my diagnosis and future treatments Jesse De Leon "
" They are very good, professional and answer all my questions. Very very helpful!!! "
" I recommend Shepherd Eye Center Very Nice people working there and they explained everything to my Daughter Highly recommendation Thank you very much "
" Glad u have people that speak Spanish that can help my mom when she come by her self "
" Very caring and professional service.. "
" The service has always been excellent. Thank U "
" Dr. Seedek and staff are welcoming and kind. I am confident that I am getting excellent care. "
" Very polite and professional and careing of the patients needs including there optical department I very highly recommend shepherd eye center "
" Everyone I encountered during my appointment was professional, thorough, communicative and positive. My questions were answered completely in terms I could easily understand. I was very well treated and left feeling confident my vision is in good hands. Thanks! "
" Dr. Bylsma always gives me his undivided attention. I know that the health of my eyes is his main focus every time I see him. The rest of the staff is always professional as well. "
" The staff were very attentive and helpful, answering questions and presenting options professionally. My exam was thorough and I felt well cared for by the technician and Dr. Bylsma. "
" Everyone was courteous and friendly. Testing and doctor review were timely. Facility was clean and uncluttered' "
" Staff was very kind understanding of all the information and the doctor was extremely patient very informative and very kind in the manner that he approached people would definitely suggest Shepard Eye Center to any of my friends and family "
" Good courteous staff, Dr. and service. Also very informative. "
" Mercedez was very knowledgeable and helpful! Dr Nelson is a great, caring doctor. "
" The center is well run from welcoming front reception staff, to technicians and Dr. Bylsma. "
" Mike and my experience was lovely. On time and everyone was so nice. Thank you. "
" Put at ease throughout the whole process. Very impressed. "
" Everyone is very friendly, a very clean environment and always on time "
" I’ve never seen a more efficient running office. Amazing Friendly, helpful, smiling❤️ No office gossip! "
" I was very happy with the care I received. "
" The doctor and staff made me feel very calm and pain free during prosidure sp. Had a lttle burning and iching but sat. morning all good. Thank you "
" The Office, Front Desk staff were very polite, helpful and informative. I am a new patient and want to thank them again for making an appointment for me to see the doctor at such short notice, after my ER referral. Thank you to the doctor, too, for seeing me so soon. The doctor was equally helpful and knowledgeable as they checked both of my eyes. I will definitely come back for checkups! Very impressed and pleased with Shepard Eye Center! "
" The staff are very knowledgeable, friendly & prompt. "
" All good "
" I always receive excellent service from all the staff. "
" The Doctor I saw was absolutely amazing. Superb bed side manner, extremely patient with my daughter and explained everything in a way that she understood as well as having a wonderful sunset of humor!!! I can’t remember the last time I was this happy with any type of provider. Thank you so much!!!!! "
" The Doctor I saw was absolutely amazing. Superb bed side manner, extremely patient with my daughter and explained everything in a way that she understood as well as having a wonderful sunset of humor!!! I can’t remember the last time I was this happy with any type of provider. Thank you so much!!!!! "
" The efficiency and customer service was great. The staff seemed happy at their jobs and it was reflected in how they interacted with the client. The doctor was very careful that I understood what needed to be done and why. He wanted to make sure that my questions would be answered for understanding and clarity. "
" I am very satisfied with my visits to the Shepherd Eye Center. They are always very thorough and on a great time schedule. "
" As a first-time patient, I was impressed with the efficiency and professionalism of this office. Well done! "
" It has been always excellent every time I go there "
" I was so impressed with everything at Shepard Eye Center. All the staff is very professional and helpful. Both doctors I saw (Franta and Sedeek) were friendly, helpful and willing to spend time answering questions. Top notch diagnostic equipment. "
" Everybody was friendly and also very professional. A very positive experience. I highly recommend Shepard Eye Center. "
" Excellent service. Dr. Zarnegar did a great job on my cataract removal procedure and the post-procedure revision. He is very kind and respond all questions. The overall clinic service is excellent. I have recommended it to friends. "
" Always accommodating. First rate care and expertise. Have been a patient of theirs for years and the service is top notch. Everything is explained to me and all questions are explained in full. Excellant service. "
" very friendly and courteous explained everything to me "
" Friendly staff,very efficient and professional...I have 2 family members who highly recommended this eye facility... "
" Everyone in the place seems upbeat and helpful. Great atmosphere. And of course I was well pleased with the surgery on my right eye and and hoping for the same excellent results next week on the left eye. Sue G. "
" To a person, everyone was extremely nice and professional! "
" Dr. Bylsma is the ABSOLUTE BEST! "
" Dr Franta is so friendly and caring. I appreciate the professional staff! "
" One of my eyes was dilated by mistake. There is no note in my chart about needing to use a special medication for dilating my eyes, which I need. The person who dilated my eyes told me what the medication was that I needed and said I should remember it next time. There is no way, without writing it down for me that I could’ve done this. I think it should be in my chart. I am still rating this very good because I didn’t have to wait long and the doctor is very nice and patient. "
" They were very friendly and very informative with the procedures I will be receiving ! "
" My wife and I scheduled concurrent visits. The whole visit was conducted efficiently and on time with minimal waiting. The personnel were friendly and competent. I recommend the Shepard Eye Center to anyone needing quality eye care. "
" Everyone is very nice and efficient. "
" Very large place. Seems well staffed. I like being able to see a real doctor as opposed to seeing a technician at a retail outlet. Everyone seemed to know their job. Friendly too. "
" Professional and caring! Thank you! "
" The staff are and excellent compliment to your fine MDs. "
" Great customer service. The Harrington Family. "
" I don’t remember the Ladies name that did all the procedures before Dr. Zannager, but She was great. "
" Shepard Eye is rhe best! There front office gal Stella Navarro was beyond excellent!!! "
" This was my first time visiting Shepard Eye Center and I was so impressed!! I came in on a referral from MMC Emergency Room, but I made an appointment for a basic eye exam before I left. "
" The staff was very professional I will definitely make this my preferred eye provider. "
" I dropped in without an appointment as my eye hurt and w would not open. Everyone was kind and considerate. Dr. Byelma saw me right away. He checked my eye thoroughly and assured me that everything was all right. My eye is fine now. "
" Every one was so very nice and friendly. Thank you. "
" Everyone was very pleasant. The staff explained everything thoroughly and answered all my questions. "
" Very friendly and professional "
" I thought the service was very professional and timely. It was my first visit and I have to say things were very organized. The eye doctor was very professional. "
" Everything happened in an orderly sequence; areas clean and in good condition; friendly and helpful staff. A very good visit.Thank you. "
" Very friendly there "
" My Dr. And staff have been beyond excellent! "
" Excellent Professional Service. "
" Very please with most of the doctors assistance personnel. All the doctors have been very professional. Would highly recommend Shepard eye center. "
" Staff is awesome, especially Stella! Quick service and Dr. Is great "
" Dr. Franta was terrific! This is the first time that I felt that someone listened to me during an appointment. He asked appropriate questions and listened to my concerns. He took time to answer my questions and offered solutions to my continued eye problems. I was not rushed during my appointment. Great job! "
" Very professional. Modern, comfirtable..staff awesome! Quick service. "
" Dr. Tim Nelson was awesome. Knowledgeable, professional and friendly! "
" The staff and dr. were just great!! "
" Doctors are very knowledgeable and listen to their patients. "
" I always appreciate the good experience I have! I would NEVER go anywhere else for my eye care! "
" Todas las personas tienen un trato excelente.. gracias a la señorita Engred por su ayuda y el asistente Oscar Araujo.. "
" It is a pleasure being treated by Dr. Byalsma and all those who do the accompanying helpful steps leading up to him seeing me; they seem to have the process streamlined so as to flow effortlessly till the visit is concluded with minimum wait time...good job crew!!! Thanks, Nancy G. "
" Very kind and professional staff. Dr. Bylsma and Dr Franta were great with my mother. Thank you. "
" I have had Doctor Dan for almost ten years ... His professionalism and his “”bedside manner” is outstanding He makes me feel comfortable every time I go see him he’s done a lot and I owe my vision to him "
" I always have a great experience at Shepherd Eye Clinic. Everyone is very nice and efficient and I really like Dr. Bylsma and his assistants. I always receive wonderful care for my eyes and my vision. "
" fast and friendly service would recommend to everybody. thank you for the great service "
" Everyone is highly professional and treats me with respect. I really appreciate the kind and caring staff . "
" Visit was good but the amount of emails since....less than 24 hrs....is ridiculous ! Really puts a sour note on a nice visit. Please remove me from our email list. "
" Great service, "
" Great staff, excellent doctors and prompt service. When you have long time employees that truly take an interest in you and your reason for being there, that is truly legendary customer service. Marian with 31 years and Estella with 37 years tells me that Shepard Eye Center is the place to have your eyes taken care of. Thank you for saving my eyes several times. "
" The front staff was great and very professional! "
" I checked in. Literally 3 minutes later, I was called. "
" I love how I'm always greeted with a smile. Always a great visit THANK YOU!!! "
" The doctors are very professional and listen. The staff are very friendly and communicate well. "
" Moving in and out of examining rooms was ridiculous. I was in and out 5 times in three different rooms. In your previous office location everything was done in one examination room. "
" It always goes well. "
" Always pleasant and accommodating "
" Staff is always friendly and helpful. "
" Everyone in this office new their jobs and performed them with a pleasant and compassionate manner. A real pleasure. Look forward to future care. "
" Dr Goodman is a great doctor; he listens well, explains well and is always kind. His scribe is also great. Front desk staff are fair. "
" I always feel my concerns, questions and care are always top priority when I come into the center. "
" Satisfied so far "
" EXCELLENT SERVICES VERY PLEASANT STAFF POLITE> "
" Dr Nelson’s warm sense of humor made me feel at ease, while addressing all of my vision concerns and fully explaining test results and treatment plan. "
" A+ "
" It was great to just call in and get the next same day appointment. Thank your for making me a priority and accommodate my need. "
" Very helpful and friendly, The whole process was a great experience "
" Always excellent service and care. "
" My only complaint is that the person who scheduled my appointment did not verify that I knew where the office was located. Tricare is giving old reference sheets with the wrong address. The address was never verified. The rest of my experience was great. The staff is very friendly and knowledgeable. "
" All technicians answered my questions thoroughly, were friendly and professional. Dr. Sedeek was great, once again, and I have total confidence in him. Still waiting on a couple questions from billing. No return call yet?? "
" Everything went well and on time. Dr. Bylsma is very good. He has helped me with the glaucoma so that I still have good vision. "
" As usual the staff was fantastic. Dr NELSON was attentive, pleasant and thorough. "
" Dr. Goodman is very kind and caring. He is very understanding to my eye situation and how I’m doing from day to day. "
" Doctors Zanniger very helpful and did a great job. He talk to me before and after the operation and was very reassuring "
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